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| | | Author: | zzhingara  | | Posted: | Aug 4, 2021 03:23 | | Subject: | Package never arrived & seller wasn't polite | | Viewed: | 313 times | | Topic: | Problem Order | |
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| I had a bad experience with an order.
The package never arrived and i asked the seller to give me some kind of proof
of the shipment and a tracking number (even it was not a certificate shipment,
post office gives you a tracking number).
The seller started to say that this is how the world works...that s**t happens
sometimes...and probably the package was lost. He didn't give me any kind
of proof of the shipment. He also said that he was sorry cause probably for me
3.40€ was a big deal...
Really bad treatment when i was just trying to talk with him to solve this situation.
Finally he gave me a bad review saying to others buyers to be careful with me
cause i cannot understand the difference between a certificate and a normal shipment.
It's obviously not about the money, but honestly i don't think this is
the right way to do business...
I'm new in this page. I don't know if i can do something about it.
|
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| | | | | Author: | SylvainLS | | Posted: | Aug 4, 2021 03:42 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 87 times | | Topic: | Problem Order | |
|
| In Problem Order, zzhingara writes:
| | I had a bad experience with an order.
The package never arrived and i asked the seller to give me some kind of proof
of the shipment and a tracking number (even it was not a certificate shipment,
post office gives you a tracking number).
The seller started to say that this is how the world works...that s**t happens
sometimes...and probably the package was lost. He didn't give me any kind
of proof of the shipment. He also said that he was sorry cause probably for me
3.40€ was a big deal...
Really bad treatment when i was just trying to talk with him to solve this situation.
Finally he gave me a bad review saying to others buyers to be careful with me
cause i cannot understand the difference between a certificate and a normal shipment.
It's obviously not about the money, but honestly i don't think this is
the right way to do business...
I'm new in this page. I don't know if i can do something about it.
|
You can file an NSS (non-shipping seller) here: https://www.bricklink.com/retract.asp
(enter the order number) or click on the “report problem” link on the orders’
details (see pic).
|
|
|
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| | | | | | | Author: | SylvainLS | | Posted: | Aug 4, 2021 03:54 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 85 times | | Topic: | Problem Order | |
|
| In Problem Order, SylvainLS writes:
| | […]
You can file an NSS (non-shipping seller) here: https://www.bricklink.com/retract.asp
(enter the order number) or click on the “report problem” link on the orders’
details (see pic).
|
Note that the link says “retract” but it’s to report any problem, not only to
cancel.
Also, I see your seller is in Spain, so they have to comply with EU consumer
laws and are responsible for delivery or refund. Postal insurance is for the
sender (seller), not the recipient (buyer).
Finally, if you paid with PayPal, you can also file a claim there to get a refund
(even if it’s not much money). BL doesn’t “care” about the money, the NSS, if
it’s accepted, will “only” give a black mark to the seller (three and they are
out) and remove the feedback they gave you.
|
|
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| | | | | | | | | | | | | |
| | | | | | | | | Author: | zzhingara | | Posted: | Aug 4, 2021 04:26 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 73 times | | Topic: | Problem Order | |
|
| In Problem Order, SylvainLS writes:
| | In Problem Order, SylvainLS writes:
| | […]
You can file an NSS (non-shipping seller) here: https://www.bricklink.com/retract.asp
(enter the order number) or click on the “report problem” link on the orders’
details (see pic).
|
Note that the link says “retract” but it’s to report any problem, not only to
cancel.
Also, I see your seller is in Spain, so they have to comply with EU consumer
laws and are responsible for delivery or refund. Postal insurance is for the
sender (seller), not the recipient (buyer).
Finally, if you paid with PayPal, you can also file a claim there to get a refund
(even if it’s not much money). BL doesn’t “care” about the money, the NSS, if
it’s accepted, will “only” give a black mark to the seller (three and they are
out) and remove the feedback they gave you.
|
Thank you.
It's not about the money, but the treatment i received that made me really
sad.
I will do what you suggest!
|
|
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| | | | | | | | | | | Author: | TheBrickGuys | | Posted: | Aug 4, 2021 11:29 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 70 times | | Topic: | Problem Order | |
|
| In Problem Order, zzhingara writes:
| | In Problem Order, SylvainLS writes:
| | In Problem Order, SylvainLS writes:
| | […]
You can file an NSS (non-shipping seller) here: https://www.bricklink.com/retract.asp
(enter the order number) or click on the “report problem” link on the orders’
details (see pic).
|
Note that the link says “retract” but it’s to report any problem, not only to
cancel.
Also, I see your seller is in Spain, so they have to comply with EU consumer
laws and are responsible for delivery or refund. Postal insurance is for the
sender (seller), not the recipient (buyer).
Finally, if you paid with PayPal, you can also file a claim there to get a refund
(even if it’s not much money). BL doesn’t “care” about the money, the NSS, if
it’s accepted, will “only” give a black mark to the seller (three and they are
out) and remove the feedback they gave you.
|
Thank you.
It's not about the money, but the treatment i received that made me really
sad.
I will do what you suggest!
|
When you file the NSS (which I really hope you do especially after his bad attitude)
make sure you do not cancel it until you either get your parts or a FULL refund
(including shipping). I say this because he may try to convince you to cancel
the NSS saying something like "the package is on it's way so please cancel"
or that he will give you a refund only if you cancel the NSS - don't do it!!
Wait till you receive the parts or the refund. Once you cancel the NSS then that
is it, you can not file an NSS a second time for the same order.
Jim
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| | | | | | | | | | | | | Author: | StonesHeart | | Posted: | Aug 4, 2021 12:03 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 58 times | | Topic: | Problem Order | |
|
| In Problem Order, TheBrickGuys writes:
| | In Problem Order, zzhingara writes:
| | In Problem Order, SylvainLS writes:
| | In Problem Order, SylvainLS writes:
| | […]
You can file an NSS (non-shipping seller) here: https://www.bricklink.com/retract.asp
(enter the order number) or click on the “report problem” link on the orders’
details (see pic).
|
Note that the link says “retract” but it’s to report any problem, not only to
cancel.
Also, I see your seller is in Spain, so they have to comply with EU consumer
laws and are responsible for delivery or refund. Postal insurance is for the
sender (seller), not the recipient (buyer).
Finally, if you paid with PayPal, you can also file a claim there to get a refund
(even if it’s not much money). BL doesn’t “care” about the money, the NSS, if
it’s accepted, will “only” give a black mark to the seller (three and they are
out) and remove the feedback they gave you.
|
Thank you.
It's not about the money, but the treatment i received that made me really
sad.
I will do what you suggest!
|
When you file the NSS (which I really hope you do especially after his bad attitude)
make sure you do not cancel it until you either get your parts or a FULL refund
(including shipping). I say this because he may try to convince you to cancel
the NSS saying something like "the package is on it's way so please cancel"
or that he will give you a refund only if you cancel the NSS - don't do it!!
Wait till you receive the parts or the refund. Once you cancel the NSS then that
is it, you can not file an NSS a second time for the same order.
Jim
|
Guys, have a look at the sellers feedback record. The seller has an amazing track
record. Please note that you are jumping to conclusions.
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| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | Tracyd | | Posted: | Aug 4, 2021 12:54 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 55 times | | Topic: | Problem Order | |
|
| In Problem Order, StonesHeart writes:
| | In Problem Order, TheBrickGuys writes:
| | In Problem Order, zzhingara writes:
| | In Problem Order, SylvainLS writes:
| | In Problem Order, SylvainLS writes:
| | […]
You can file an NSS (non-shipping seller) here: https://www.bricklink.com/retract.asp
(enter the order number) or click on the “report problem” link on the orders’
details (see pic).
|
Note that the link says “retract” but it’s to report any problem, not only to
cancel.
Also, I see your seller is in Spain, so they have to comply with EU consumer
laws and are responsible for delivery or refund. Postal insurance is for the
sender (seller), not the recipient (buyer).
Finally, if you paid with PayPal, you can also file a claim there to get a refund
(even if it’s not much money). BL doesn’t “care” about the money, the NSS, if
it’s accepted, will “only” give a black mark to the seller (three and they are
out) and remove the feedback they gave you.
|
Thank you.
It's not about the money, but the treatment i received that made me really
sad.
I will do what you suggest!
|
When you file the NSS (which I really hope you do especially after his bad attitude)
make sure you do not cancel it until you either get your parts or a FULL refund
(including shipping). I say this because he may try to convince you to cancel
the NSS saying something like "the package is on it's way so please cancel"
or that he will give you a refund only if you cancel the NSS - don't do it!!
Wait till you receive the parts or the refund. Once you cancel the NSS then that
is it, you can not file an NSS a second time for the same order.
Jim
|
Guys, have a look at the sellers feedback record. The seller has an amazing track
record. Please note that you are jumping to conclusions.
|
No they had a decent track record, until this. When you get into thousands of
transaction you approach amazing. The feedback is also representative of this
buyers interaction and has nothing to do with the rest.
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| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | zzhingara | | Posted: | Aug 6, 2021 11:24 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 58 times | | Topic: | Problem Order | |
|
| In Problem Order, TheBrickGuys writes:
| | In Problem Order, zzhingara writes:
| | In Problem Order, SylvainLS writes:
| | In Problem Order, SylvainLS writes:
| | […]
You can file an NSS (non-shipping seller) here: https://www.bricklink.com/retract.asp
(enter the order number) or click on the “report problem” link on the orders’
details (see pic).
|
Note that the link says “retract” but it’s to report any problem, not only to
cancel.
Also, I see your seller is in Spain, so they have to comply with EU consumer
laws and are responsible for delivery or refund. Postal insurance is for the
sender (seller), not the recipient (buyer).
Finally, if you paid with PayPal, you can also file a claim there to get a refund
(even if it’s not much money). BL doesn’t “care” about the money, the NSS, if
it’s accepted, will “only” give a black mark to the seller (three and they are
out) and remove the feedback they gave you.
|
Thank you.
It's not about the money, but the treatment i received that made me really
sad.
I will do what you suggest!
|
When you file the NSS (which I really hope you do especially after his bad attitude)
make sure you do not cancel it until you either get your parts or a FULL refund
(including shipping). I say this because he may try to convince you to cancel
the NSS saying something like "the package is on it's way so please cancel"
or that he will give you a refund only if you cancel the NSS - don't do it!!
Wait till you receive the parts or the refund. Once you cancel the NSS then that
is it, you can not file an NSS a second time for the same order.
Jim
|
Hi Jim,
i filled the NSS as you recommended. How it works now? Someone of Brickling will
take care of the complain?
Sorry but i'm completely new to this and i cannot find any information about
it.
Thank you in advance
Davie
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| | | | | | | | | | | | | Author: | Speciale | | Posted: | Aug 6, 2021 14:31 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 46 times | | Topic: | Problem Order | |
|
| In Problem Order, TheBrickGuys writes:
| | In Problem Order, zzhingara writes:
| | In Problem Order, SylvainLS writes:
| | In Problem Order, SylvainLS writes:
| | […]
You can file an NSS (non-shipping seller) here: https://www.bricklink.com/retract.asp
(enter the order number) or click on the “report problem” link on the orders’
details (see pic).
|
Note that the link says “retract” but it’s to report any problem, not only to
cancel.
Also, I see your seller is in Spain, so they have to comply with EU consumer
laws and are responsible for delivery or refund. Postal insurance is for the
sender (seller), not the recipient (buyer).
Finally, if you paid with PayPal, you can also file a claim there to get a refund
(even if it’s not much money). BL doesn’t “care” about the money, the NSS, if
it’s accepted, will “only” give a black mark to the seller (three and they are
out) and remove the feedback they gave you.
|
Thank you.
It's not about the money, but the treatment i received that made me really
sad.
I will do what you suggest!
|
When you file the NSS (which I really hope you do especially after his bad attitude)
make sure you do not cancel it until you either get your parts or a FULL refund
(including shipping). I say this because he may try to convince you to cancel
the NSS saying something like "the package is on it's way so please cancel"
or that he will give you a refund only if you cancel the NSS - don't do it!!
Wait till you receive the parts or the refund. Once you cancel the NSS then that
is it, you can not file an NSS a second time for the same order.
Jim
|
Seller have a 100% pos feedback way wil that seller take any risk foe a fuw €
.
Buyer dont pay for registered shipping .
|
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| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | zzhingara | | Posted: | Aug 6, 2021 20:07 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 64 times | | Topic: | Problem Order | |
|
| In Problem Order, brasletty writes:
| | In Problem Order, TheBrickGuys writes:
| | In Problem Order, zzhingara writes:
| | In Problem Order, SylvainLS writes:
| | In Problem Order, SylvainLS writes:
| | […]
You can file an NSS (non-shipping seller) here: https://www.bricklink.com/retract.asp
(enter the order number) or click on the “report problem” link on the orders’
details (see pic).
|
Note that the link says “retract” but it’s to report any problem, not only to
cancel.
Also, I see your seller is in Spain, so they have to comply with EU consumer
laws and are responsible for delivery or refund. Postal insurance is for the
sender (seller), not the recipient (buyer).
Finally, if you paid with PayPal, you can also file a claim there to get a refund
(even if it’s not much money). BL doesn’t “care” about the money, the NSS, if
it’s accepted, will “only” give a black mark to the seller (three and they are
out) and remove the feedback they gave you.
|
Thank you.
It's not about the money, but the treatment i received that made me really
sad.
I will do what you suggest!
|
When you file the NSS (which I really hope you do especially after his bad attitude)
make sure you do not cancel it until you either get your parts or a FULL refund
(including shipping). I say this because he may try to convince you to cancel
the NSS saying something like "the package is on it's way so please cancel"
or that he will give you a refund only if you cancel the NSS - don't do it!!
Wait till you receive the parts or the refund. Once you cancel the NSS then that
is it, you can not file an NSS a second time for the same order.
Jim
|
Seller have a 100% pos feedback way wil that seller take any risk foe a fuw €
.
Buyer dont pay for registered shipping .
|
It's not about the missing delivery. I didn't pay cause it was a 1.40
€ order, and I decided to take the risk paying only 2 €.
It's about the rude attitude and the bad review the seller gave to me just
because I called some proof of the shipment.
|
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| | | | | | | | | Author: | StonesHeart | | Posted: | Aug 4, 2021 12:05 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 80 times | | Topic: | Problem Order | |
|
| In Problem Order, SylvainLS writes:
| | In Problem Order, SylvainLS writes:
| | […]
You can file an NSS (non-shipping seller) here: https://www.bricklink.com/retract.asp
(enter the order number) or click on the “report problem” link on the orders’
details (see pic).
|
Note that the link says “retract” but it’s to report any problem, not only to
cancel.
Also, I see your seller is in Spain, so they have to comply with EU consumer
laws and are responsible for delivery or refund. Postal insurance is for the
sender (seller), not the recipient (buyer).
Finally, if you paid with PayPal, you can also file a claim there to get a refund
(even if it’s not much money). BL doesn’t “care” about the money, the NSS, if
it’s accepted, will “only” give a black mark to the seller (three and they are
out) and remove the feedback they gave you.
|
Hello Sylvain, this is not true. There is no law about delivery and refund when
the is a trade between a normal person and another normal person. Between a shop
and a person there are laws indeed. Please get your info straight before you
make statements like this. Perhaps you are not helping here.
|
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| | | | | | | | | | | Author: | Brickwilbo | | Posted: | Aug 4, 2021 12:31 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 69 times | | Topic: | Problem Order | |
|
| In Problem Order, StonesHeart writes:
| | In Problem Order, SylvainLS writes:
| | In Problem Order, SylvainLS writes:
| | […]
You can file an NSS (non-shipping seller) here: https://www.bricklink.com/retract.asp
(enter the order number) or click on the “report problem” link on the orders’
details (see pic).
|
Note that the link says “retract” but it’s to report any problem, not only to
cancel.
Also, I see your seller is in Spain, so they have to comply with EU consumer
laws and are responsible for delivery or refund. Postal insurance is for the
sender (seller), not the recipient (buyer).
Finally, if you paid with PayPal, you can also file a claim there to get a refund
(even if it’s not much money). BL doesn’t “care” about the money, the NSS, if
it’s accepted, will “only” give a black mark to the seller (three and they are
out) and remove the feedback they gave you.
|
Hello Sylvain, this is not true. There is no law about delivery and refund when
the is a trade between a normal person and another normal person. Between a shop
and a person there are laws indeed. Please get your info straight before you
make statements like this. Perhaps you are not helping here.
|
Buyers can't tell the difference between shops as there is no sign.
Main argument is that it's a business if the seller buys to sell.
|
|
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| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | StonesHeart | | Posted: | Aug 4, 2021 12:38 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 67 times | | Topic: | Problem Order | |
|
| In Problem Order, Brickwilbo writes:
| | In Problem Order, StonesHeart writes:
| | In Problem Order, SylvainLS writes:
| | In Problem Order, SylvainLS writes:
| | […]
You can file an NSS (non-shipping seller) here: https://www.bricklink.com/retract.asp
(enter the order number) or click on the “report problem” link on the orders’
details (see pic).
|
Note that the link says “retract” but it’s to report any problem, not only to
cancel.
Also, I see your seller is in Spain, so they have to comply with EU consumer
laws and are responsible for delivery or refund. Postal insurance is for the
sender (seller), not the recipient (buyer).
Finally, if you paid with PayPal, you can also file a claim there to get a refund
(even if it’s not much money). BL doesn’t “care” about the money, the NSS, if
it’s accepted, will “only” give a black mark to the seller (three and they are
out) and remove the feedback they gave you.
|
Hello Sylvain, this is not true. There is no law about delivery and refund when
the is a trade between a normal person and another normal person. Between a shop
and a person there are laws indeed. Please get your info straight before you
make statements like this. Perhaps you are not helping here.
|
Buyers can't tell the difference between shops as there is no sign.
Main argument is that it's a business if the seller buys to sell.
|
Hi Brickwilbo, can you share where you get that information? Is it on Bricklink?
It certainly is not part of any law, that is for sure.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | Brickwilbo | | Posted: | Aug 4, 2021 12:49 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 64 times | | Topic: | Problem Order | |
|
| In Problem Order, StonesHeart writes:
| | In Problem Order, Brickwilbo writes:
| | In Problem Order, StonesHeart writes:
| | In Problem Order, SylvainLS writes:
| | In Problem Order, SylvainLS writes:
| | […]
You can file an NSS (non-shipping seller) here: https://www.bricklink.com/retract.asp
(enter the order number) or click on the “report problem” link on the orders’
details (see pic).
|
Note that the link says “retract” but it’s to report any problem, not only to
cancel.
Also, I see your seller is in Spain, so they have to comply with EU consumer
laws and are responsible for delivery or refund. Postal insurance is for the
sender (seller), not the recipient (buyer).
Finally, if you paid with PayPal, you can also file a claim there to get a refund
(even if it’s not much money). BL doesn’t “care” about the money, the NSS, if
it’s accepted, will “only” give a black mark to the seller (three and they are
out) and remove the feedback they gave you.
|
Hello Sylvain, this is not true. There is no law about delivery and refund when
the is a trade between a normal person and another normal person. Between a shop
and a person there are laws indeed. Please get your info straight before you
make statements like this. Perhaps you are not helping here.
|
Buyers can't tell the difference between shops as there is no sign.
Main argument is that it's a business if the seller buys to sell.
|
Hi Brickwilbo, can you share where you get that information? Is it on Bricklink?
It certainly is not part of any law, that is for sure.
|
If you do a forum search it will turn up often.
Because of tbe buyer's expectations it's good to provide the same service.
|
|
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| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | Teup | | Posted: | Aug 4, 2021 13:00 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 74 times | | Topic: | Problem Order | |
|
| In Problem Order, StonesHeart writes:
| | In Problem Order, Brickwilbo writes:
| | In Problem Order, StonesHeart writes:
| | In Problem Order, SylvainLS writes:
| | In Problem Order, SylvainLS writes:
| | […]
You can file an NSS (non-shipping seller) here: https://www.bricklink.com/retract.asp
(enter the order number) or click on the “report problem” link on the orders’
details (see pic).
|
Note that the link says “retract” but it’s to report any problem, not only to
cancel.
Also, I see your seller is in Spain, so they have to comply with EU consumer
laws and are responsible for delivery or refund. Postal insurance is for the
sender (seller), not the recipient (buyer).
Finally, if you paid with PayPal, you can also file a claim there to get a refund
(even if it’s not much money). BL doesn’t “care” about the money, the NSS, if
it’s accepted, will “only” give a black mark to the seller (three and they are
out) and remove the feedback they gave you.
|
Hello Sylvain, this is not true. There is no law about delivery and refund when
the is a trade between a normal person and another normal person. Between a shop
and a person there are laws indeed. Please get your info straight before you
make statements like this. Perhaps you are not helping here.
|
Buyers can't tell the difference between shops as there is no sign.
Main argument is that it's a business if the seller buys to sell.
|
Hi Brickwilbo, can you share where you get that information? Is it on Bricklink?
It certainly is not part of any law, that is for sure.
|
Brickwilbo and Sylvain are correct. Consumers have consumer rights when buying
from shops - and Bricklink shops are shops. After all, Bricklink also levies
VAT and sales tax for orders between economic unities, just like you'd have
in every professional webshop - even when the involved seller is a hobbyist.
Also, that these are consumer rights and not seller obligations,
so they are not dependent on the type of seller. It says in the Bricklink terms
of service for sellers that they need to respect consumer rights.
|
|
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| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | StonesHeart | | Posted: | Aug 5, 2021 07:55 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 48 times | | Topic: | Problem Order | |
|
| In Problem Order, Teup writes:
| | In Problem Order, StonesHeart writes:
| | In Problem Order, Brickwilbo writes:
| | In Problem Order, StonesHeart writes:
| | In Problem Order, SylvainLS writes:
| | In Problem Order, SylvainLS writes:
| | […]
You can file an NSS (non-shipping seller) here: https://www.bricklink.com/retract.asp
(enter the order number) or click on the “report problem” link on the orders’
details (see pic).
|
Note that the link says “retract” but it’s to report any problem, not only to
cancel.
Also, I see your seller is in Spain, so they have to comply with EU consumer
laws and are responsible for delivery or refund. Postal insurance is for the
sender (seller), not the recipient (buyer).
Finally, if you paid with PayPal, you can also file a claim there to get a refund
(even if it’s not much money). BL doesn’t “care” about the money, the NSS, if
it’s accepted, will “only” give a black mark to the seller (three and they are
out) and remove the feedback they gave you.
|
Hello Sylvain, this is not true. There is no law about delivery and refund when
the is a trade between a normal person and another normal person. Between a shop
and a person there are laws indeed. Please get your info straight before you
make statements like this. Perhaps you are not helping here.
|
Buyers can't tell the difference between shops as there is no sign.
Main argument is that it's a business if the seller buys to sell.
|
Hi Brickwilbo, can you share where you get that information? Is it on Bricklink?
It certainly is not part of any law, that is for sure.
|
Brickwilbo and Sylvain are correct. Consumers have consumer rights when buying
from shops - and Bricklink shops are shops. After all, Bricklink also levies
VAT and sales tax for orders between economic unities, just like you'd have
in every professional webshop - even when the involved seller is a hobbyist.
Also, that these are consumer rights and not seller obligations,
so they are not dependent on the type of seller. It says in the Bricklink terms
of service for sellers that they need to respect consumer rights.
|
I was going to leave it, but you guys still insist in giving false information.
1. Levies tax: Bricklink only does this.
a. when the seller checked the box to do that, this is only automated for certain
US states.
b. when sales go above 10.000. Only this sole fact implies that you can be "commercial"
and "hobbyist".
2. There is a distict difference in the law between sales between a commercial
store and a private person selling somthing he owns. There are indeed customer
rights when a private person sells something, but these rights are very different.
Quick reference in the LAW: https://www.advocatenvanoranje.nl/koopovereenkomst-tweedehands-auto-tussen-twee-particulieren
Please get your facts straight guys. This is not helping.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | Dino | | Posted: | Aug 4, 2021 14:15 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 78 times | | Topic: | Problem Order | |
|
| In Problem Order, StonesHeart writes:
| | In Problem Order, Brickwilbo writes:
| | In Problem Order, StonesHeart writes:
| | In Problem Order, SylvainLS writes:
| | In Problem Order, SylvainLS writes:
| | […]
You can file an NSS (non-shipping seller) here: https://www.bricklink.com/retract.asp
(enter the order number) or click on the “report problem” link on the orders’
details (see pic).
|
Note that the link says “retract” but it’s to report any problem, not only to
cancel.
Also, I see your seller is in Spain, so they have to comply with EU consumer
laws and are responsible for delivery or refund. Postal insurance is for the
sender (seller), not the recipient (buyer).
Finally, if you paid with PayPal, you can also file a claim there to get a refund
(even if it’s not much money). BL doesn’t “care” about the money, the NSS, if
it’s accepted, will “only” give a black mark to the seller (three and they are
out) and remove the feedback they gave you.
|
Hello Sylvain, this is not true. There is no law about delivery and refund when
the is a trade between a normal person and another normal person. Between a shop
and a person there are laws indeed. Please get your info straight before you
make statements like this. Perhaps you are not helping here.
|
Buyers can't tell the difference between shops as there is no sign.
Main argument is that it's a business if the seller buys to sell.
|
Hi Brickwilbo, can you share where you get that information? Is it on Bricklink?
It certainly is not part of any law, that is for sure.
|
You are right, but Teup and consorts keep telling the same lies. It is pointless.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | Teup | | Posted: | Aug 4, 2021 16:23 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 79 times | | Topic: | Problem Order | |
|
| In Problem Order, Dino1 writes:
| | In Problem Order, StonesHeart writes:
| | In Problem Order, Brickwilbo writes:
| | In Problem Order, StonesHeart writes:
| | In Problem Order, SylvainLS writes:
| | In Problem Order, SylvainLS writes:
| | […]
You can file an NSS (non-shipping seller) here: https://www.bricklink.com/retract.asp
(enter the order number) or click on the “report problem” link on the orders’
details (see pic).
|
Note that the link says “retract” but it’s to report any problem, not only to
cancel.
Also, I see your seller is in Spain, so they have to comply with EU consumer
laws and are responsible for delivery or refund. Postal insurance is for the
sender (seller), not the recipient (buyer).
Finally, if you paid with PayPal, you can also file a claim there to get a refund
(even if it’s not much money). BL doesn’t “care” about the money, the NSS, if
it’s accepted, will “only” give a black mark to the seller (three and they are
out) and remove the feedback they gave you.
|
Hello Sylvain, this is not true. There is no law about delivery and refund when
the is a trade between a normal person and another normal person. Between a shop
and a person there are laws indeed. Please get your info straight before you
make statements like this. Perhaps you are not helping here.
|
Buyers can't tell the difference between shops as there is no sign.
Main argument is that it's a business if the seller buys to sell.
|
Hi Brickwilbo, can you share where you get that information? Is it on Bricklink?
It certainly is not part of any law, that is for sure.
|
You are right, but Teup and consorts keep telling the same lies. It is pointless.
|
Yep, and there is Werner, as expected  How about replying to my post where
I give a full A-Z argument about the entire topic? We were waiting and waiting,
but unfortulately you never did.. 
I think I smell cheese.. or is that a troll? 
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | Speciale | | Posted: | Aug 6, 2021 15:03 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 37 times | | Topic: | Problem Order | |
|
| In Problem Order, StonesHeart writes:
| | In Problem Order, SylvainLS writes:
| | In Problem Order, SylvainLS writes:
| | […]
You can file an NSS (non-shipping seller) here: https://www.bricklink.com/retract.asp
(enter the order number) or click on the “report problem” link on the orders’
details (see pic).
|
Note that the link says “retract” but it’s to report any problem, not only to
cancel.
Also, I see your seller is in Spain, so they have to comply with EU consumer
laws and are responsible for delivery or refund. Postal insurance is for the
sender (seller), not the recipient (buyer).
Finally, if you paid with PayPal, you can also file a claim there to get a refund
(even if it’s not much money). BL doesn’t “care” about the money, the NSS, if
it’s accepted, will “only” give a black mark to the seller (three and they are
out) and remove the feedback they gave you.
|
Hello Sylvain, this is not true. There is no law about delivery and refund when
the is a trade between a normal person and another normal person. Between a shop
and a person there are laws indeed. Please get your info straight before you
make statements like this. Perhaps you are not helping here.
|
+1
|
|
|
| | | | | |
| | | | | Author: | StonesHeart | | Posted: | Aug 4, 2021 04:35 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 92 times | | Topic: | Problem Order | |
|
| Hi zzhingara,
I had a look at the reviews both given by you and the seller.
This makes me ask you, are you sure you did everything right? It seems you are
asking for a solution. In many cases people "read" this as "I WANT MY MONEY BACK".
Could there be a problem with translation perhaps?
Regards,
Marco
In Problem Order, zzhingara writes:
| | I had a bad experience with an order.
The package never arrived and i asked the seller to give me some kind of proof
of the shipment and a tracking number (even it was not a certificate shipment,
post office gives you a tracking number).
The seller started to say that this is how the world works...that s**t happens
sometimes...and probably the package was lost. He didn't give me any kind
of proof of the shipment. He also said that he was sorry cause probably for me
3.40€ was a big deal...
Really bad treatment when i was just trying to talk with him to solve this situation.
Finally he gave me a bad review saying to others buyers to be careful with me
cause i cannot understand the difference between a certificate and a normal shipment.
It's obviously not about the money, but honestly i don't think this is
the right way to do business...
I'm new in this page. I don't know if i can do something about it.
|
|
|
|
| | | | | | | | | |
| | | | | | | Author: | tonnic | | Posted: | Aug 4, 2021 07:09 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 83 times | | Topic: | Problem Order | |
|
| In Problem Order, StonesHeart writes:
| | Hi zzhingara,
I had a look at the reviews both given by you and the seller.
This makes me ask you, are you sure you did everything right? It seems you are
asking for a solution. In many cases people "read" this as "I WANT MY MONEY BACK".
Could there be a problem with translation perhaps?
|
Although a language problem can be the case I doubt it since they are both from
Spain.
It doesn’t mean it isn’t a problem but the chance is slim.
| | Regards,
Marco
In Problem Order, zzhingara writes:
| | I had a bad experience with an order.
The package never arrived and i asked the seller to give me some kind of proof
of the shipment and a tracking number (even it was not a certificate shipment,
post office gives you a tracking number).
The seller started to say that this is how the world works...that s**t happens
sometimes...and probably the package was lost. He didn't give me any kind
of proof of the shipment. He also said that he was sorry cause probably for me
3.40€ was a big deal...
Really bad treatment when i was just trying to talk with him to solve this situation.
Finally he gave me a bad review saying to others buyers to be careful with me
cause i cannot understand the difference between a certificate and a normal shipment.
It's obviously not about the money, but honestly i don't think this is
the right way to do business...
I'm new in this page. I don't know if i can do something about it.
|
|
|
|
|
| | | | | | | | | |
| | | | | | | Author: | zzhingara | | Posted: | Aug 5, 2021 03:39 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 72 times | | Topic: | Problem Order | |
|
| Hi Marco,
There was any kind of language barrier since we both speak perfectly spanish.
I can understand that sometimes post office can do a mess.
What i didn't like and found not right was the treatment i received.
Since the first message i wrote after 15 days, just asking if finally he went
to the post office (cause he told me he was going to the post office almost a
week after my order, and ok), the seller start answering me in a very bad way
like...
What can i say....world is like that, and in Spain the post is awful....the only
thing you can do is hoping to receive the package, that the package is not lost.
I was polite all the time. I was just asking.
When i asked for the tracking number (if you send something from a post office
they label the package even if you're not paying for a certificate, and you
get a tracking number), the seller wrote me back that i was offending him. That
he was selling online for 20 years and never happen to get insulted by a client.
I never insulted him, just asked for some information.
In Problem Order, StonesHeart writes:
| | Hi zzhingara,
I had a look at the reviews both given by you and the seller.
This makes me ask you, are you sure you did everything right? It seems you are
asking for a solution. In many cases people "read" this as "I WANT MY MONEY BACK".
Could there be a problem with translation perhaps?
Regards,
Marco
In Problem Order, zzhingara writes:
| | I had a bad experience with an order.
The package never arrived and i asked the seller to give me some kind of proof
of the shipment and a tracking number (even it was not a certificate shipment,
post office gives you a tracking number).
The seller started to say that this is how the world works...that s**t happens
sometimes...and probably the package was lost. He didn't give me any kind
of proof of the shipment. He also said that he was sorry cause probably for me
3.40€ was a big deal...
Really bad treatment when i was just trying to talk with him to solve this situation.
Finally he gave me a bad review saying to others buyers to be careful with me
cause i cannot understand the difference between a certificate and a normal shipment.
It's obviously not about the money, but honestly i don't think this is
the right way to do business...
I'm new in this page. I don't know if i can do something about it.
|
|
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | tons_of_bricks | | Posted: | Aug 5, 2021 06:19 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 57 times | | Topic: | Problem Order | |
|
| In Problem Order, zzhingara writes:
| | Hi Marco,
There was any kind of language barrier since we both speak perfectly spanish.
I can understand that sometimes post office can do a mess.
What i didn't like and found not right was the treatment i received.
Since the first message i wrote after 15 days, just asking if finally he went
to the post office (cause he told me he was going to the post office almost a
week after my order, and ok), the seller start answering me in a very bad way
like...
What can i say....world is like that, and in Spain the post is awful....the only
thing you can do is hoping to receive the package, that the package is not lost.
I was polite all the time. I was just asking.
When i asked for the tracking number (if you send something from a post office
they label the package even if you're not paying for a certificate, and you
get a tracking number), the seller wrote me back that i was offending him. That
he was selling online for 20 years and never happen to get insulted by a client.
I never insulted him, just asked for some information.
|
How in the world is it insulting for someone to ask for tracking? I get that
request all the time from customers and never think twice about it.
I'm so sorry you had this experience!
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Speciale | | Posted: | Aug 6, 2021 15:14 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 61 times | | Topic: | Problem Order | |
|
| In Problem Order, zzhingara writes:
| | Hi Marco,
There was any kind of language barrier since we both speak perfectly spanish.
I can understand that sometimes post office can do a mess.
What i didn't like and found not right was the treatment i received.
Since the first message i wrote after 15 days, just asking if finally he went
to the post office (cause he told me he was going to the post office almost a
week after my order, and ok), the seller start answering me in a very bad way
like...
What can i say....world is like that, and in Spain the post is awful....the only
thing you can do is hoping to receive the package, that the package is not lost.
I was polite all the time. I was just asking.
When i asked for the tracking number (if you send something from a post office
they label the package even if you're not paying for a certificate, and you
get a tracking number), the seller wrote me back that i was offending him. That
he was selling online for 20 years and never happen to get insulted by a client.
I never insulted him, just asked for some information.
|
You are from the same country so you know in advance that you dont pay for registered
shipping .
| |
In Problem Order, StonesHeart writes:
| | Hi zzhingara,
I had a look at the reviews both given by you and the seller.
This makes me ask you, are you sure you did everything right? It seems you are
asking for a solution. In many cases people "read" this as "I WANT MY MONEY BACK".
Could there be a problem with translation perhaps?
Regards,
Marco
In Problem Order, zzhingara writes:
| | I had a bad experience with an order.
The package never arrived and i asked the seller to give me some kind of proof
of the shipment and a tracking number (even it was not a certificate shipment,
post office gives you a tracking number).
The seller started to say that this is how the world works...that s**t happens
sometimes...and probably the package was lost. He didn't give me any kind
of proof of the shipment. He also said that he was sorry cause probably for me
3.40€ was a big deal...
Really bad treatment when i was just trying to talk with him to solve this situation.
Finally he gave me a bad review saying to others buyers to be careful with me
cause i cannot understand the difference between a certificate and a normal shipment.
It's obviously not about the money, but honestly i don't think this is
the right way to do business...
I'm new in this page. I don't know if i can do something about it.
|
|
|
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | zzhingara | | Posted: | Aug 6, 2021 20:19 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 67 times | | Topic: | Problem Order | |
|
| In Problem Order, brasletty writes:
| | In Problem Order, zzhingara writes:
| | Hi Marco,
There was any kind of language barrier since we both speak perfectly spanish.
I can understand that sometimes post office can do a mess.
What i didn't like and found not right was the treatment i received.
Since the first message i wrote after 15 days, just asking if finally he went
to the post office (cause he told me he was going to the post office almost a
week after my order, and ok), the seller start answering me in a very bad way
like...
What can i say....world is like that, and in Spain the post is awful....the only
thing you can do is hoping to receive the package, that the package is not lost.
I was polite all the time. I was just asking.
When i asked for the tracking number (if you send something from a post office
they label the package even if you're not paying for a certificate, and you
get a tracking number), the seller wrote me back that i was offending him. That
he was selling online for 20 years and never happen to get insulted by a client.
I never insulted him, just asked for some information.
|
You are from the same country so you know in advance that you dont pay for registered
shipping .
| |
In Problem Order, StonesHeart writes:
| | Hi zzhingara,
I had a look at the reviews both given by you and the seller.
This makes me ask you, are you sure you did everything right? It seems you are
asking for a solution. In many cases people "read" this as "I WANT MY MONEY BACK".
Could there be a problem with translation perhaps?
Regards,
Marco
In Problem Order, zzhingara writes:
| | I had a bad experience with an order.
The package never arrived and i asked the seller to give me some kind of proof
of the shipment and a tracking number (even it was not a certificate shipment,
post office gives you a tracking number).
The seller started to say that this is how the world works...that s**t happens
sometimes...and probably the package was lost. He didn't give me any kind
of proof of the shipment. He also said that he was sorry cause probably for me
3.40€ was a big deal...
Really bad treatment when i was just trying to talk with him to solve this situation.
Finally he gave me a bad review saying to others buyers to be careful with me
cause i cannot understand the difference between a certificate and a normal shipment.
It's obviously not about the money, but honestly i don't think this is
the right way to do business...
I'm new in this page. I don't know if i can do something about it.
|
|
|
|
If you send through the post office (that's what the seller did, that's
why he send(?) It a week later) the post office label the envelope and give you
a tracking number.
He started to be rude from the first message I send him
That's what I didn't like
I know that sometimes post can loose packages but
1. Seller should be at least sorry for the inconvenience and not offending the
client
2. Not to be offended just cause I asked him some kind of proof of the shipment
( since he was rude from the first message
3. Not giving a bad review to a client that paid and didn't receive the package
and at any moment asked for the money back or another shipment, but only trying
to find a solution
The fact that the shipment wasn't certificate what it means? That a seller
can do whatever he wants?
I don't think so.. or at least it shouldn't be like this
I didn't pay cause was a 1.40€ order plus 2€ delivery
|
|
|
| | | | | |
| | | | | Author: | tons_of_bricks | | Posted: | Aug 4, 2021 07:15 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 63 times | | Topic: | Problem Order | |
|
| I am sorry to hear that you've had such an experience, especially so shortly
after joining BL. Let me assure you that most sellers are not like that. I would
start an NSS as others have suggested.
|
|
| | | | | |
| | | | | Author: | peregrinator | | Posted: | Aug 4, 2021 07:58 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 72 times | | Topic: | Problem Order | |
|
| In Problem Order, zzhingara writes:
| | It's obviously not about the money, but honestly i don't think this is
the right way to do business...
|
You are correct, it is not the right way to do business: the seller is responsible
for delivery regardless of the shipping method chosen.
|
|
| | | | | | | | | |
| | | | | | | Author: | cosmicray | | Posted: | Aug 4, 2021 08:53 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 70 times | | Topic: | Problem Order | |
|
| In Problem Order, peregrinator writes:
| | In Problem Order, zzhingara writes:
| | It's obviously not about the money, but honestly i don't think this is
the right way to do business...
|
You are correct, it is not the right way to do business: the seller is responsible
for delivery regardless of the shipping method chosen.
|
Or, to phrase it differently, seller's who offer untracked shipping are inviting
problems. The ability to show delivery would go a long way towards understanding
this dispute.
Why is it that some countries, who are part of the EU, do not offer basic tracking
?
Nita Rae
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Daragh | | Posted: | Aug 4, 2021 09:15 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 61 times | | Topic: | Problem Order | |
|
| In Problem Order, cosmicray writes:
| | In Problem Order, peregrinator writes:
| | In Problem Order, zzhingara writes:
|
|
...
....
....
| |
Or, to phrase it differently, seller's who offer untracked shipping are inviting
problems.
Why is it that some countries, who are part of the EU, do not offer basic tracking
?
Nita Rae
|
I am in EU and the minimum extra to get a tracking number, even on an empty envelope
is €7.00
Unfortunately not all countries offer a cheap tracking option.
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Brickwilbo | | Posted: | Aug 4, 2021 09:53 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 71 times | | Topic: | Problem Order | |
|
| In Problem Order, cosmicray writes:
| | In Problem Order, peregrinator writes:
| | In Problem Order, zzhingara writes:
| | It's obviously not about the money, but honestly i don't think this is
the right way to do business...
|
You are correct, it is not the right way to do business: the seller is responsible
for delivery regardless of the shipping method chosen.
|
Or, to phrase it differently, seller's who offer untracked shipping are inviting
problems. The ability to show delivery would go a long way towards understanding
this dispute.
Why is it that some countries, who are part of the EU, do not offer basic tracking
?
Nita Rae
|
Even without a tracking number the seller should at least be able to provide
proof of shipping, a receipt or of paid postage on buyer's request.
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | zzhingara | | Posted: | Aug 5, 2021 03:50 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 57 times | | Topic: | Problem Order | |
|
| In Problem Order, Brickwilbo writes:
| | In Problem Order, cosmicray writes:
| | In Problem Order, peregrinator writes:
| | In Problem Order, zzhingara writes:
| | It's obviously not about the money, but honestly i don't think this is
the right way to do business...
|
You are correct, it is not the right way to do business: the seller is responsible
for delivery regardless of the shipping method chosen.
|
Or, to phrase it differently, seller's who offer untracked shipping are inviting
problems. The ability to show delivery would go a long way towards understanding
this dispute.
Why is it that some countries, who are part of the EU, do not offer basic tracking
?
Nita Rae
|
Even without a tracking number the seller should at least be able to provide
proof of shipping, a receipt or of paid postage on buyer's request.
|
Brickwilbo
That's what i said to him. When he started to be rude i asked for at least
any kind of proof of the shipment. And he said that i was offending him.
I mean, i understand that the package can be lost, but i think that the seller
should be at least sorry for that, and not be offended by a client who's
just asking for some information.
It's all about the really bad actitude. I tried to talk with him first cause
i was reading in the feedback section to try to solve the problem before giving
a bed review.
That's what i was trying to do, cause i don't like to give a bad review.
But honestly the last mail was really offensive, so i decided to give a bad review.
And what makes me really sad is the bad review i received. I don't think
i did something wrong in the entire process.
|
|
|
| | | | | | | | | |
| | | | | | | Author: | StonesHeart | | Posted: | Aug 5, 2021 08:06 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 56 times | | Topic: | Problem Order | |
|
| In Problem Order, peregrinator writes:
| | In Problem Order, zzhingara writes:
| | It's obviously not about the money, but honestly i don't think this is
the right way to do business...
|
You are correct, it is not the right way to do business: the seller is responsible
for delivery regardless of the shipping method chosen.
|
This could be true in the US, it is not the case in EU. There is a distics difference
between a private person selling something and a actual shop selling something.
The shop is responsible untill delivery, the private person is not responsible
(in that case the buyer is).
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | zzhingara | | Posted: | Aug 5, 2021 08:14 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 41 times | | Topic: | Problem Order | |
|
| In Problem Order, StonesHeart writes:
| | In Problem Order, peregrinator writes:
| | In Problem Order, zzhingara writes:
| | It's obviously not about the money, but honestly i don't think this is
the right way to do business...
|
You are correct, it is not the right way to do business: the seller is responsible
for delivery regardless of the shipping method chosen.
|
This could be true in the US, it is not the case in EU. There is a distics difference
between a private person selling something and a actual shop selling something.
The shop is responsible untill delivery, the private person is not responsible
(in that case the buyer is).
|
I understand your point.
I wasn't searching for a refund honestly. But i'm not ok with receiving
a bad review from someone who was totally rude and inapropriate with me.
I bought something, i paid for it, never received it.
Just asked for some informations about the shipment and be treated like i'm
the bad guy.
That's what i'm not confortable with.
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| | | | | | | | | Author: | tons_of_bricks | | Posted: | Aug 5, 2021 08:19 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 45 times | | Topic: | Problem Order | |
|
| In Problem Order, StonesHeart writes:
| | In Problem Order, peregrinator writes:
| | In Problem Order, zzhingara writes:
| | It's obviously not about the money, but honestly i don't think this is
the right way to do business...
|
You are correct, it is not the right way to do business: the seller is responsible
for delivery regardless of the shipping method chosen.
|
This could be true in the US, it is not the case in EU. There is a distics difference
between a private person selling something and a actual shop selling something.
The shop is responsible untill delivery, the private person is not responsible
(in that case the buyer is).
|
I don't know what is or isn't against the law in the EU as there seems
to be conflicting opinions here, but even if the seller has done nothing technically
illegal, his whole attitude (according to the buyer's perspective) is pretty
lousy and is not good customer service at all.The seller should do what they
can to help, not just say "oh well" and get offended when asked about proof of
shipment. IMO, whether his attitude and actions are legal or not, they are not
how a good seller should act.
|
|
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| | | | | | | | | | | Author: | StonesHeart | | Posted: | Aug 5, 2021 08:27 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 39 times | | Topic: | Problem Order | |
|
| In Problem Order, firestar246 writes:
| | In Problem Order, StonesHeart writes:
| | In Problem Order, peregrinator writes:
| | In Problem Order, zzhingara writes:
| | It's obviously not about the money, but honestly i don't think this is
the right way to do business...
|
You are correct, it is not the right way to do business: the seller is responsible
for delivery regardless of the shipping method chosen.
|
This could be true in the US, it is not the case in EU. There is a distics difference
between a private person selling something and a actual shop selling something.
The shop is responsible untill delivery, the private person is not responsible
(in that case the buyer is).
|
I don't know what is or isn't against the law in the EU as there seems
to be conflicting opinions here, but even if the seller has done nothing technically
illegal, his whole attitude (according to the buyer's perspective) is pretty
lousy and is not good customer service at all.The seller should do what they
can to help, not just say "oh well" and get offended when asked about proof of
shipment. IMO, whether his attitude and actions are legal or not, they are not
how a good seller should act.
|
Hello Firestar, you are very right. Sellers should provide service and support.
But did the seller actually say "oh well"? The sellers trackrecord is good (only
positives) and we only have the buyers feedback. When I read through the lines,
the buyer seems not to be without blame here (choose for cheap enveloppe shipment,
which does not have tracking by definition AND is not allowed and indeed is high
risk of getting lost).
I would like to make sure that reactions are balanced and based on facts. That
is why I try to defend a person I do not know and I would hate to give a person
like that a trail by Bricklink Discussion Forum 
|
|
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| | | | | | | | | | | | | Author: | zzhingara | | Posted: | Aug 5, 2021 08:35 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 43 times | | Topic: | Problem Order | |
|
| In Problem Order, StonesHeart writes:
| | In Problem Order, firestar246 writes:
| | In Problem Order, StonesHeart writes:
| | In Problem Order, peregrinator writes:
| | In Problem Order, zzhingara writes:
| | It's obviously not about the money, but honestly i don't think this is
the right way to do business...
|
You are correct, it is not the right way to do business: the seller is responsible
for delivery regardless of the shipping method chosen.
|
This could be true in the US, it is not the case in EU. There is a distics difference
between a private person selling something and a actual shop selling something.
The shop is responsible untill delivery, the private person is not responsible
(in that case the buyer is).
|
I don't know what is or isn't against the law in the EU as there seems
to be conflicting opinions here, but even if the seller has done nothing technically
illegal, his whole attitude (according to the buyer's perspective) is pretty
lousy and is not good customer service at all.The seller should do what they
can to help, not just say "oh well" and get offended when asked about proof of
shipment. IMO, whether his attitude and actions are legal or not, they are not
how a good seller should act.
|
Hello Firestar, you are very right. Sellers should provide service and support.
But did the seller actually say "oh well"? The sellers trackrecord is good (only
positives) and we only have the buyers feedback. When I read through the lines,
the buyer seems not to be without blame here (choose for cheap enveloppe shipment,
which does not have tracking by definition AND is not allowed and indeed is high
risk of getting lost).
I would like to make sure that reactions are balanced and based on facts. That
is why I try to defend a person I do not know and I would hate to give a person
like that a trail by Bricklink Discussion Forum
|
I wasn't trying to start a discussion about the seller.
I'm new here and i was just trying to understand how to act in this situation.
Thank you for the support you gave me
|
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| | | | | | | | | | | | | Author: | tons_of_bricks | | Posted: | Aug 5, 2021 09:01 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 37 times | | Topic: | Problem Order | |
|
| In Problem Order, StonesHeart writes:
| |
Hello Firestar, you are very right. Sellers should provide service and support.
But did the seller actually say "oh well"? The sellers trackrecord is good (only
positives) and we only have the buyers feedback. When I read through the lines,
the buyer seems not to be without blame here (choose for cheap enveloppe shipment,
which does not have tracking by definition AND is not allowed and indeed is high
risk of getting lost).
I would like to make sure that reactions are balanced and based on facts. That
is why I try to defend a person I do not know and I would hate to give a person
like that a trail by Bricklink Discussion Forum
|
The seller does have two neutrals, in which he gave revenge neutrals. The total
feedback of the seller is only a few hundred. I have only had a handful of orders
go missing in the 13,000 that I have sold; most likely this seller has never
had a package go completely missing before (though I have no proof for that assumption).
From the responses, it seems that every parcel in Spain gets a shipping confirmation
of sorts; I find it odd that the seller got defensive instead of giving that
confirmation to the buyer as requested.
Sure, we don't know the whole story, but it does definitely look like the
seller has some customer service problems.
|
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| | | | | | | | | | | | | | | Author: | Stellar | | Posted: | Aug 5, 2021 09:28 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 58 times | | Topic: | Problem Order | |
|
| In Problem Order, firestar246 writes:
| | In Problem Order, StonesHeart writes:
| |
Hello Firestar, you are very right. Sellers should provide service and support.
But did the seller actually say "oh well"? The sellers trackrecord is good (only
positives) and we only have the buyers feedback. When I read through the lines,
the buyer seems not to be without blame here (choose for cheap enveloppe shipment,
which does not have tracking by definition AND is not allowed and indeed is high
risk of getting lost).
|
|
What do you mean with "AND is not allowed"?
| | | |
I would like to make sure that reactions are balanced and based on facts. That
is why I try to defend a person I do not know and I would hate to give a person
like that a trail by Bricklink Discussion Forum
|
The seller does have two neutrals, in which he gave revenge neutrals. The total
feedback of the seller is only a few hundred. I have only had a handful of orders
go missing in the 13,000 that I have sold; most likely this seller has never
had a package go completely missing before (though I have no proof for that assumption).
From the responses, it seems that every parcel in Spain gets a shipping confirmation
of sorts; I find it odd that the seller got defensive instead of giving that
confirmation to the buyer as requested.
|
Lettermail is untracked, similar to most EU countries, but when sending letters
you get a receipt/ticket with the destination country and weight step, so it
kind of serves as "proof of shipping". But you can't track anything with
it.
| |
Sure, we don't know the whole story, but it does definitely look like the
seller has some customer service problems.
|
|
|
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| | | | | | | | | | | Author: | zzhingara | | Posted: | Aug 5, 2021 08:28 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 38 times | | Topic: | Problem Order | |
|
| In Problem Order, firestar246 writes:
| | In Problem Order, StonesHeart writes:
| | In Problem Order, peregrinator writes:
| | In Problem Order, zzhingara writes:
| | It's obviously not about the money, but honestly i don't think this is
the right way to do business...
|
You are correct, it is not the right way to do business: the seller is responsible
for delivery regardless of the shipping method chosen.
|
This could be true in the US, it is not the case in EU. There is a distics difference
between a private person selling something and a actual shop selling something.
The shop is responsible untill delivery, the private person is not responsible
(in that case the buyer is).
|
I don't know what is or isn't against the law in the EU as there seems
to be conflicting opinions here, but even if the seller has done nothing technically
illegal, his whole attitude (according to the buyer's perspective) is pretty
lousy and is not good customer service at all.The seller should do what they
can to help, not just say "oh well" and get offended when asked about proof of
shipment. IMO, whether his attitude and actions are legal or not, they are not
how a good seller should act.
|
You totally get my point.
Is not about the problem in the shipment (was a 3.40€ purchase), things can happen,
i'm not stupid.
But i was just expecting the seller to be polite and at least sorry for the inconvenience.
|
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| | | | | | | | | Author: | peregrinator | | Posted: | Aug 5, 2021 08:30 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 46 times | | Topic: | Problem Order | |
|
| In Problem Order, StonesHeart writes:
| | This could be true in the US, it is not the case in EU. There is a distics difference
between a private person selling something and a actual shop selling something.
The shop is responsible untill delivery, the private person is not responsible
(in that case the buyer is).
|
It's hard to see how someone listing items for sale publicly on an online
marketplace is not an actual shop....
|
|
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| | | | | | | | | | | Author: | StonesHeart | | Posted: | Aug 5, 2021 09:09 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 42 times | | Topic: | Problem Order | |
|
| In Problem Order, peregrinator writes:
| | In Problem Order, StonesHeart writes:
| | This could be true in the US, it is not the case in EU. There is a distics difference
between a private person selling something and a actual shop selling something.
The shop is responsible untill delivery, the private person is not responsible
(in that case the buyer is).
|
It's hard to see how someone listing items for sale publicly on an online
marketplace is not an actual shop....
|
In that case I will stop to try and educate you.....please let me know when you
feel ready for it.
|
|
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| | | | | | | | | | | | | Author: | Teup | | Posted: | Aug 5, 2021 09:18 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 55 times | | Topic: | Problem Order | |
|
| In Problem Order, StonesHeart writes:
| | In Problem Order, peregrinator writes:
| | In Problem Order, StonesHeart writes:
| | This could be true in the US, it is not the case in EU. There is a distics difference
between a private person selling something and a actual shop selling something.
The shop is responsible untill delivery, the private person is not responsible
(in that case the buyer is).
|
It's hard to see how someone listing items for sale publicly on an online
marketplace is not an actual shop....
|
In that case I will stop to try and educate you.....please let me know when you
feel ready for it.
|
Really man, listen to what everyone says. You are wrong. Take it from me. I believed
the same, and I had a lot of discussions about it, but I was wrong. This is not
Marktplaats. This is a place with shops that have a stock. Also, this is a platform.
The platform levies taxes the same way a professional webshop would, and very
much unlike consumer to consumer selling. It's a different animal.
Plus, consult the BL seller terms and you will see.
No shame in being wrong, what you believed made total sense, it's a common
and logical mistake. I've talked to several Dutch sellers about this, and
as a result they adapted their terms.
Actually it's not at all a bad thing. Providing good service and selling
on a platform where such service is required means it's a great place to
sell that consumers are happy and confident to frequent. The money lost by providing
service is easily offset by the extra business you're getting. Especially
PostNL is really quite reliable and lost orders are extremely rare. So it is
a service clause that almost costs nothing. It's really good news for everyone.
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| | | | | | | | | Author: | tonnic | | Posted: | Aug 5, 2021 11:04 | | Subject: | Re: Package never arrived & seller wasn't polite | | Viewed: | 53 times | | Topic: | Problem Order | |
|
| In Problem Order, StonesHeart writes:
| | In Problem Order, peregrinator writes:
| | In Problem Order, zzhingara writes:
| | It's obviously not about the money, but honestly i don't think this is
the right way to do business...
|
You are correct, it is not the right way to do business: the seller is responsible
for delivery regardless of the shipping method chosen.
|
This could be true in the US, it is not the case in EU. There is a distics difference
between a private person selling something and a actual shop selling something.
The shop is responsible untill delivery, the private person is not responsible
(in that case the buyer is).
|
I guess it is more likely the other way around.
EU has laws for customers protection.
See this link:
https://www.rijksoverheid.nl/onderwerpen/bescherming-van-consumenten/vraag-en-antwoord/wat-zijn-mijn-rechten-bij-aankoop-in-europa
Read the page and, if wanted, the links in the article, and you will see there
are some exceptions like buying from a private person.
And although you as a seller, just like I am, more of a hobby or private seller,
I do feel I have to follow these rules
because:
1) a buyer doesn’t know if a seller is a professional or a private/hobby seller.
And, of course, you can mention it in your terms but where do we draw the line
between professional and private?
2) what is nicer and better than having satisfied customers?
3) what would you like to receive as a service when things go wrong!?
And, be honest, how often do these problems happen?
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Italy, Lombardia
France, Nouvelle-Aquitaine
USA, California
Netherlands, Zuid-Holland
Belgium
Luxembourg
Ireland, Dublin
Spain, Comunidad Valenciana