Discussion Forum: Thread 307091

 Author: StonesHeart View Messages Posted By StonesHeart
 Posted: Jul 27, 2021 07:38
 Subject: How to remove a cancelled and refunded order?
 Viewed: 63 times
 Topic: Selling
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StonesHeart (48)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Mar 16, 2021 Contact Member Seller
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Store Closed Store: Red Brick Shop
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Hello All,

I hope you can point me in the right direction, because I could not find the
answer.

The issue is this:

- The buyer and I agreed that the order could not go through like he placed the
order.
- The size of the items did not fit in the shippingmethod and we expected delivery
issues.
- But the order was already paid through onsite Paypal.
- So I refunded the full order through Paypal.

Now I would like to remove the order from Bricklink. How can I do that?

Thanks in advance for your answers and time!

Regards,
Marco
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jul 27, 2021 09:34
 Subject: Re: How to remove a cancelled and refunded order?
 Viewed: 30 times
 Topic: Selling
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Brickwilbo (1534)

Location:  Netherlands, Gelderland
Member Since Contact Type Status Collage
Oct 24, 2007 Contact Member Seller
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In Selling, StonesHeart writes:
  Hello All,

I hope you can point me in the right direction, because I could not find the
answer.

The issue is this:

- The buyer and I agreed that the order could not go through like he placed the
order.
- The size of the items did not fit in the shippingmethod and we expected delivery
issues.
- But the order was already paid through onsite Paypal.
- So I refunded the full order through Paypal.

Now I would like to remove the order from Bricklink. How can I do that?

Thanks in advance for your answers and time!

Regards,
Marco

Use the refund button on the order details page.
It probably updates the payment status to returned.

With the edit order button you can change the payment status to none and the
order status to pending.
Then you can cancel the order with the order cancelation process.