| Discussion Forum: Thread 306883 |
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| | | Author: | wiedem  | | Posted: | Jul 22, 2021 13:23 | | Subject: | buyers comment in purchasing | | Viewed: | 215 times | | Topic: | Selling | |
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| I don't have a big store - just one where me and the kids sell what we don't
want and buy what we do.
Recently received an order for one minifig from a buyer in the US , (and we're
in Canada)
with the following note in the comment section of the order sheet
"Not sure what shipping will be but if reasonable I will purchase. Thx."
Never had that before , but do buyers think this is the appropriate way to do
things now days???
So, I invoiced with the postage - and after 3 days , no payment , no communication,
nothing..
Should I just cancel , and be done, or should I really do a NPB??
Should I do negative FB , which more than likely will result in a retaliatory
negative FB???
Thoughts on this???.
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| | | | | Author: | Brick_Qc | | Posted: | Jul 22, 2021 13:36 | | Subject: | Re: buyers comment in purchasing | | Viewed: | 59 times | | Topic: | Selling | |
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| In Selling, wiedem writes:
| | I don't have a big store - just one where me and the kids sell what we don't
want and buy what we do.
Recently received an order for one minifig from a buyer in the US , (and we're
in Canada)
with the following note in the comment section of the order sheet
"Not sure what shipping will be but if reasonable I will purchase. Thx."
Never had that before , but do buyers think this is the appropriate way to do
things now days???
So, I invoiced with the postage - and after 3 days , no payment , no communication,
nothing..
Should I just cancel , and be done, or should I really do a NPB??
Should I do negative FB , which more than likely will result in a retaliatory
negative FB???
Thoughts on this???.
|
You can cancel, but there's the 1% chance you'll get a dumb negative
FB. Or do the NPB if you want to protect yourself.
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| | | | | Author: | axaday | | Posted: | Jul 22, 2021 14:08 | | Subject: | Re: buyers comment in purchasing | | Viewed: | 56 times | | Topic: | Selling | |
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| In Selling, wiedem writes:
| | I don't have a big store - just one where me and the kids sell what we don't
want and buy what we do.
Recently received an order for one minifig from a buyer in the US , (and we're
in Canada)
with the following note in the comment section of the order sheet
"Not sure what shipping will be but if reasonable I will purchase. Thx."
Never had that before , but do buyers think this is the appropriate way to do
things now days???
So, I invoiced with the postage - and after 3 days , no payment , no communication,
nothing..
Should I just cancel , and be done, or should I really do a NPB??
Should I do negative FB , which more than likely will result in a retaliatory
negative FB???
Thoughts on this???.
|
I got an order once with the comment "This is actually a quote request"
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| | | | | Author: | Biglesdug | | Posted: | Jul 22, 2021 14:11 | | Subject: | Re: buyers comment in purchasing | | Viewed: | 48 times | | Topic: | Selling | |
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| If you had your shipping rates posted then I would say NPB, but since you don't
I would just cancel, no feedback.
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| | | | | Author: | yorbrick | | Posted: | Jul 22, 2021 14:14 | | Subject: | Re: buyers comment in purchasing | | Viewed: | 59 times | | Topic: | Selling | |
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| It is a single minifig, it is hardly any work to pick and quote the postage.
I'd just tell them what the postage is, along with a note saying to let you
know if they want to cancel if international postage costs more than they thought.
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| | | | | Author: | peregrinator | | Posted: | Jul 22, 2021 14:43 | | Subject: | Re: buyers comment in purchasing | | Viewed: | 53 times | | Topic: | Selling | |
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| In Selling, wiedem writes:
| | Never had that before , but do buyers think this is the appropriate way to do
things now days???
So, I invoiced with the postage - and after 3 days , no payment , no communication,
nothing..
Should I just cancel , and be done, or should I really do a NPB??
Should I do negative FB , which more than likely will result in a retaliatory
negative FB???
Thoughts on this???.
|
I think you should just cancel and move on, no negative FB - also take the opportunity
to write a shipping policy for your store together with how much you charge for
S&H, or enable Instant Checkout so buyers can see for themselves.
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| | | | | Author: | Bricklord | | Posted: | Jul 22, 2021 15:02 | | Subject: | Re: buyers comment in purchasing | | Viewed: | 76 times | | Topic: | Selling | |
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| Do you have the Price Quote feature enabled in your store? If so, then the buyer
has no excuse. They chose not to request a Quote and committed to the purchace,
in accordance with BL policies. Give them a polite reminder, and when the ability
to file an NPB opens, do so.
In Selling, wiedem writes:
| | I don't have a big store - just one where me and the kids sell what we don't
want and buy what we do.
Recently received an order for one minifig from a buyer in the US , (and we're
in Canada)
with the following note in the comment section of the order sheet
"Not sure what shipping will be but if reasonable I will purchase. Thx."
Never had that before , but do buyers think this is the appropriate way to do
things now days???
So, I invoiced with the postage - and after 3 days , no payment , no communication,
nothing..
Should I just cancel , and be done, or should I really do a NPB??
Should I do negative FB , which more than likely will result in a retaliatory
negative FB???
Thoughts on this???.
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Canada, Alberta
USA, Oklahoma
United Kingdom, England
