Discussion Forum: Thread 306883

 Author: wiedem View Messages Posted By wiedem
 Posted: Jul 22, 2021 13:23
 Subject: buyers comment in purchasing
 Viewed: 210 times
 Topic: Selling
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wiedem (977)

Location:  Canada, Alberta
Member Since Contact Type Status
Jan 26, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: A Few Extra Pieces
I don't have a big store - just one where me and the kids sell what we don't
want and buy what we do.
Recently received an order for one minifig from a buyer in the US , (and we're
in Canada)

with the following note in the comment section of the order sheet

"Not sure what shipping will be but if reasonable I will purchase. Thx."

Never had that before , but do buyers think this is the appropriate way to do
things now days???

So, I invoiced with the postage - and after 3 days , no payment , no communication,
nothing..

Should I just cancel , and be done, or should I really do a NPB??
Should I do negative FB , which more than likely will result in a retaliatory
negative FB???

Thoughts on this???.
 Author: Brick_Qc View Messages Posted By Brick_Qc
 Posted: Jul 22, 2021 13:36
 Subject: Re: buyers comment in purchasing
 Viewed: 58 times
 Topic: Selling
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Brick_Qc (1965)

Location:  Canada, Quebec
Member Since Contact Type Status
Aug 21, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick_Qc
In Selling, wiedem writes:
  I don't have a big store - just one where me and the kids sell what we don't
want and buy what we do.
Recently received an order for one minifig from a buyer in the US , (and we're
in Canada)

with the following note in the comment section of the order sheet

"Not sure what shipping will be but if reasonable I will purchase. Thx."

Never had that before , but do buyers think this is the appropriate way to do
things now days???

So, I invoiced with the postage - and after 3 days , no payment , no communication,
nothing..

Should I just cancel , and be done, or should I really do a NPB??
Should I do negative FB , which more than likely will result in a retaliatory
negative FB???

Thoughts on this???.

You can cancel, but there's the 1% chance you'll get a dumb negative
FB. Or do the NPB if you want to protect yourself.
 Author: axaday View Messages Posted By axaday
 Posted: Jul 22, 2021 14:08
 Subject: Re: buyers comment in purchasing
 Viewed: 54 times
 Topic: Selling
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axaday (5707)

Location:  USA, Oklahoma
Member Since Contact Type Status
Jun 28, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Axaday
In Selling, wiedem writes:
  I don't have a big store - just one where me and the kids sell what we don't
want and buy what we do.
Recently received an order for one minifig from a buyer in the US , (and we're
in Canada)

with the following note in the comment section of the order sheet

"Not sure what shipping will be but if reasonable I will purchase. Thx."

Never had that before , but do buyers think this is the appropriate way to do
things now days???

So, I invoiced with the postage - and after 3 days , no payment , no communication,
nothing..

Should I just cancel , and be done, or should I really do a NPB??
Should I do negative FB , which more than likely will result in a retaliatory
negative FB???

Thoughts on this???.

I got an order once with the comment "This is actually a quote request"
 Author: Biglesdug View Messages Posted By Biglesdug
 Posted: Jul 22, 2021 14:11
 Subject: Re: buyers comment in purchasing
 Viewed: 47 times
 Topic: Selling
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Biglesdug (1808)

Location:  USA, Connecticut
Member Since Contact Type Status
Jul 12, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Big Les's Bricks and Bits
If you had your shipping rates posted then I would say NPB, but since you don't
I would just cancel, no feedback.
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Jul 22, 2021 14:14
 Subject: Re: buyers comment in purchasing
 Viewed: 58 times
 Topic: Selling
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yorbrick (889)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
It is a single minifig, it is hardly any work to pick and quote the postage.
I'd just tell them what the postage is, along with a note saying to let you
know if they want to cancel if international postage costs more than they thought.
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Jul 22, 2021 14:43
 Subject: Re: buyers comment in purchasing
 Viewed: 52 times
 Topic: Selling
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peregrinator (306)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Faber Family Bricks
In Selling, wiedem writes:
  Never had that before , but do buyers think this is the appropriate way to do
things now days???

So, I invoiced with the postage - and after 3 days , no payment , no communication,
nothing..

Should I just cancel , and be done, or should I really do a NPB??
Should I do negative FB , which more than likely will result in a retaliatory
negative FB???

Thoughts on this???.

I think you should just cancel and move on, no negative FB - also take the opportunity
to write a shipping policy for your store together with how much you charge for
S&H, or enable Instant Checkout so buyers can see for themselves.
 Author: Bricklord View Messages Posted By Bricklord
 Posted: Jul 22, 2021 15:02
 Subject: Re: buyers comment in purchasing
 Viewed: 74 times
 Topic: Selling
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Bricklord (14870)

Location:  Canada, Alberta
Member Since Contact Type Status
Jun 11, 2002 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bricklord's T. Chest
Do you have the Price Quote feature enabled in your store? If so, then the buyer
has no excuse. They chose not to request a Quote and committed to the purchace,
in accordance with BL policies. Give them a polite reminder, and when the ability
to file an NPB opens, do so.


In Selling, wiedem writes:
  I don't have a big store - just one where me and the kids sell what we don't
want and buy what we do.
Recently received an order for one minifig from a buyer in the US , (and we're
in Canada)

with the following note in the comment section of the order sheet

"Not sure what shipping will be but if reasonable I will purchase. Thx."

Never had that before , but do buyers think this is the appropriate way to do
things now days???

So, I invoiced with the postage - and after 3 days , no payment , no communication,
nothing..

Should I just cancel , and be done, or should I really do a NPB??
Should I do negative FB , which more than likely will result in a retaliatory
negative FB???

Thoughts on this???.