Discussion Forum: Thread 292445

 Author: Admin View Messages Posted By Admin
 Posted: Jul 7, 2021 18:07
 Subject: BrickLink Designer Program Round 1
 Viewed: 91118 times
 Topic: Designer Program
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Admin

Location: (Undetermined)
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BrickLink Administrator
Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.




What worked

Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.




However, there are a few things we need to address urgently with Round 1.




What needs to be improved

Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.




There are four areas we want to address:



Site performance

Limited production of 5,000 units of each set & ordering glitch

Order limits of 5 sets per customer

Shipping limited to countries serviced by LEGO.com





Site performance & server capacity

When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.




Limited production and ordering glitch

The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.




The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.




We have talked to many of you in the community about how to address this and have decided on the following actions:



Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.

Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.

Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.





We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.




Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.




If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.




Order limits of five per customer

We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.




It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.




Shipping limited to LEGO Shop countries

We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.




In summary



For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.

All future pre-orders will have a quantity limit of 1.

Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.





Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.



Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.



Sincerely,
The BrickLink Team
 Author: popsicle View Messages Posted By popsicle
 Posted: Jul 7, 2021 18:18
 Subject: Re: BrickLink Designer Program Round 1
 Viewed: 588 times
 Topic: Designer Program
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popsicle (6031)

Location:  USA, Washington
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Store: ConstrucToys
Maybe place this good-news post under the new forum topic as well?

https://www.bricklink.com/message.asp?ID=1279019

-popsicle
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Jul 7, 2021 18:29
 Subject: Re: BrickLink Designer Program Round 1
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 Topic: Designer Program
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Admin_Russell

Location:  USA, California
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BrickLink Administrator
In Designer Program, popsicle writes:
  Maybe place this good-news post under the new forum topic as well?

https://www.bricklink.com/message.asp?ID=1279019

-popsicle

I appreciate the suggestion, but if we do that the NEWS post loses it's features.
 Author: popsicle View Messages Posted By popsicle
 Posted: Jul 7, 2021 18:55
 Subject: Re: BrickLink Designer Program Round 1
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 Topic: Designer Program
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popsicle (6031)

Location:  USA, Washington
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Store: ConstrucToys
In Designer Program, Admin_Russell writes:
  In Designer Program, popsicle writes:
  Maybe place this good-news post under the new forum topic as well?

https://www.bricklink.com/message.asp?ID=1279019

-popsicle

I appreciate the suggestion, but if we do that the NEWS post loses it's features.

I understand and why I used the term "as well"
 Author: Brickitty View Messages Posted By Brickitty
 Posted: Jul 7, 2021 18:28
 Subject: Re: BrickLink Designer Program Round 1
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 Topic: Designer Program
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Brickitty (805)

Location:  USA, Colorado
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Store: Brickitty
In my opinion, this is a very fair response to the complaints, and more than
I expected BL to do. Can't wait for future rounds!
 Author: Thespian70 View Messages Posted By Thespian70
 Posted: Jul 7, 2021 18:35
 Subject: Re: BrickLink Designer Program Round 1
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 Topic: Designer Program
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Thespian70 (39)

Location:  USA, Pennsylvania
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So, will those of us that managed to get an order in for one of the funded items
before the original 5000 unit limit was hit see those sets in January or June
2022?
 Author: Brekli View Messages Posted By Brekli
 Posted: Jul 7, 2021 18:52
 Subject: Re: BrickLink Designer Program Round 1
 Viewed: 387 times
 Topic: Designer Program
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Brekli (50)

Location:  USA, Iowa
Member Since Contact Type Status
Jan 21, 2020 Contact Member Buyer
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This response is so bad you shouldn't have even bothered with it. Completely
ditch the notion of 'exclusivity' regarding a limited number of sets
available. Base it entirely around a wide ordering window, during which anyone
that wants the product has the opportunity to purchase it during said window
of time, otherwise you're still just feeding scalpers.

Make more of the castle. You don't have to just throw out a random massive
number, just find out how many people want to purchase one, and then make that
many.

In NEWS, Admin writes:
  Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.




What worked

Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.




However, there are a few things we need to address urgently with Round 1.




What needs to be improved

Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.




There are four areas we want to address:



Site performance

Limited production of 5,000 units of each set & ordering glitch

Order limits of 5 sets per customer

Shipping limited to countries serviced by LEGO.com





Site performance & server capacity

When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.




Limited production and ordering glitch

The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.




The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.




We have talked to many of you in the community about how to address this and have decided on the following actions:



Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.

Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.

Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.





We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.




Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.




If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.




Order limits of five per customer

We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.




It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.




Shipping limited to LEGO Shop countries

We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.




In summary



For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.

All future pre-orders will have a quantity limit of 1.

Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.





Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.



Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.



Sincerely,
The BrickLink Team
 Author: eastawat View Messages Posted By eastawat
 Posted: Jul 8, 2021 13:08
 Subject: (Cancelled)
 Viewed: 36 times
 Topic: Designer Program
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eastawat (62)

Location:  Ireland, Kildare
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Store Closed Store: LeixBrick
(Cancelled)
 Author: eastawat View Messages Posted By eastawat
 Posted: Jul 8, 2021 13:16
 Subject: Re: BrickLink Designer Program Round 1
 Viewed: 47 times
 Topic: Designer Program
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eastawat (62)

Location:  Ireland, Kildare
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Store Closed Store: LeixBrick
Sorry for myv previous reply, I completely misunderstood what you were saying,
thought you were saying the exact opposite about exclusivity, my bad.

In Designer Program, Brekli writes:
  This response is so bad you shouldn't have even bothered with it. Completely
ditch the notion of 'exclusivity' regarding a limited number of sets
available. Base it entirely around a wide ordering window, during which anyone
that wants the product has the opportunity to purchase it during said window
of time, otherwise you're still just feeding scalpers.

Make more of the castle. You don't have to just throw out a random massive
number, just find out how many people want to purchase one, and then make that
many.

In NEWS, Admin writes:
  Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.




What worked

Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.




However, there are a few things we need to address urgently with Round 1.




What needs to be improved

Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.




There are four areas we want to address:



Site performance

Limited production of 5,000 units of each set & ordering glitch

Order limits of 5 sets per customer

Shipping limited to countries serviced by LEGO.com





Site performance & server capacity

When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.




Limited production and ordering glitch

The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.




The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.




We have talked to many of you in the community about how to address this and have decided on the following actions:



Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.

Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.

Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.





We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.




Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.




If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.




Order limits of five per customer

We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.




It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.




Shipping limited to LEGO Shop countries

We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.




In summary



For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.

All future pre-orders will have a quantity limit of 1.

Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.





Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.



Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.



Sincerely,
The BrickLink Team
 Author: RedBeardDan View Messages Posted By RedBeardDan
 Posted: Jul 7, 2021 19:06
 Subject: Re: BrickLink Designer Program Round 1
 Viewed: 131 times
 Topic: Designer Program
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RedBeardDan (1406)

Location:  Canada, Alberta
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Store: Brick Village Minfigures
How did the Glitch work on the castle in the forest? Did 10 000 sell in 35min?
I tried to order 40min after it opened and there was not even a waiting list
to sign up for.
 Author: Chiaroscuro View Messages Posted By Chiaroscuro
 Posted: Jul 7, 2021 19:18
 Subject: Re: BrickLink Designer Program Round 1
 Viewed: 173 times
 Topic: Designer Program
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Chiaroscuro (57)

Location:  Brazil, Paraná
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How do I know if I am on the 5.000 Castle preorders that will ship Jan 2022 or
on the later 5.000 units that will ship only in July???
 Author: Gaides View Messages Posted By Gaides
 Posted: Jul 7, 2021 19:19
 Subject: Re: BrickLink Designer Program Round 1
 Viewed: 121 times
 Topic: Designer Program
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Gaides (96)

Location:  USA, California
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Still not a solution more of a well we screwed up but we don't give a crap
about you guys here are a few token gives to make us feel better and so we can
say we did something to "solve" this.


In NEWS, Admin writes:
  Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.




What worked

Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.




However, there are a few things we need to address urgently with Round 1.




What needs to be improved

Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.




There are four areas we want to address:



Site performance

Limited production of 5,000 units of each set & ordering glitch

Order limits of 5 sets per customer

Shipping limited to countries serviced by LEGO.com





Site performance & server capacity

When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.




Limited production and ordering glitch

The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.




The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.




We have talked to many of you in the community about how to address this and have decided on the following actions:



Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.

Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.

Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.





We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.




Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.




If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.




Order limits of five per customer

We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.




It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.




Shipping limited to LEGO Shop countries

We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.




In summary



For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.

All future pre-orders will have a quantity limit of 1.

Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.





Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.



Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.



Sincerely,
The BrickLink Team
 Author: The_Collect0r View Messages Posted By The_Collect0r
 Posted: Jul 7, 2021 19:21
 Subject: Re: BrickLink Designer Program Round 1
 Viewed: 100 times
 Topic: Designer Program
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The_Collect0r (42)

Location:  USA, California
Member Since Contact Type Status
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Store Closed Store: The Collector's Vault
Thanks for the update and responding to numerous concerns but I still think it
could've been smoother. I mean I was on the site 20mins after launch and
tried numerous times to get the Castle in the Forest set to no avail, the site
was either timing out or wouldn't allow me to check out? The sad thing is
once the site was stable again roughly 35mins later the Castle set was sold out.
It's even more sad to see the set listed on eBay for upwards of $1100. If
the Castle set alone sold 10,000 I believe you should refund everybody for 4
of the sets who purchased 5 sets of the Castle and then that allocated inventory
should be made available in August when round 1 is re-opened. I doubt this will
happen but it is wishful thinking.
 Author: STARHAWK View Messages Posted By STARHAWK
 Posted: Jul 7, 2021 19:24
 Subject: Re: BrickLink Designer Program Round 1
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 Topic: Designer Program
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STARHAWK (103)

Location:  Slovakia, Trnavský Kraj
Member Since Contact Type Status
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Buying Privileges - OK
So do i count correctly for the Caste in the Forest ?

In total 5000 orders for the 10 000 sets produced
3750 of it (75%) for 1 pcs
1250 of it (25%) for 5 pcs

That means only 3750 people out of 10 000 would get this set as the rest 6250
sets would be sold for scalping

BTW why dont you just present the exact numbers grouped by count of sets per
order for each set ?
This would show which set is in high demand and which is not


Those 1000 happy scalpers are safe, their set will go up in value and they should
not fear that their order will be cancelled as is common practice on lego.com
page

Why not limiting the orders for this set to max 2 with following rule:
Orders for 1 pcs - no change
Orders for 2 pcs - no change
Orders for 3+ pcs - obvious scalper, limit the order to just 1!

this could free up another batch for a next rout of preorder with limit of only
1 per BL account which was not created in the last 2 months (or when was this
initiative published)
 Author: wettfink View Messages Posted By wettfink
 Posted: Jul 7, 2021 20:32
 Subject: Re: BrickLink Designer Program Round 1
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 Topic: Designer Program
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wettfink (11)

Location:  Norway, Sør-Trøndelag
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In Designer Program, STARHAWK writes:
  So do i count correctly for the Caste in the Forest ?

Nope, your math is way off. Where did you get these numbers?
 Author: cboyse View Messages Posted By cboyse
 Posted: Jul 7, 2021 21:59
 Subject: Re: BrickLink Designer Program Round 1
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 Topic: Designer Program
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cboyse (43)

Location:  USA, Michigan
Member Since Contact Type Status
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Out of 10,000 sets, 2,500 sets went to ebay scalpers. 25% or 500 people. You
could view it a different way that those 500 scalpers were primed and ready to
buy them so out of that initial 5,000 offering HALF were going to go to ebay/scalpers
no matter what.

The fact they aren't going to fix that is insane.
 Author: Elkenwood View Messages Posted By Elkenwood
 Posted: Jul 7, 2021 22:13
 Subject: Re: BrickLink Designer Program Round 1
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Elkenwood (116)

Location:  Canada, Saskatchewan
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In Designer Program, cboyse writes:
  Out of 10,000 sets, 2,500 sets went to ebay scalpers. 25% or 500 people. You
could view it a different way that those 500 scalpers were primed and ready to
buy them so out of that initial 5,000 offering HALF were going to go to ebay/scalpers
no matter what.

The fact they aren't going to fix that is insane.

To be fair, if that many sets were bought for resale, the used market is going
to be flooded when they start arriving.

Right now, ebay prices don't reflect actual values. The few that popped up
there for astronomical prices were sellers going against ebay terms of service
and listing items not in their possession. You can't sell a "preorder", let
alone one that's a years time out.

I would be surprised if they end up going for more than $100 over MSRP.
 Author: cboyse View Messages Posted By cboyse
 Posted: Jul 8, 2021 00:12
 Subject: Re: BrickLink Designer Program Round 1
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cboyse (43)

Location:  USA, Michigan
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Even if they only go $100 over msrp the fact is LEGO should not let this have
happened. They pride themselves on excellent customer service and being great
to the AFOL community. This whole program was meant for the AFOL community to
get the sets they wanted. Around 2,500 sets are going to end up on bricklink/ebay.
How is that fair? 25% of production is going to scalpers and lego has complete
and total control to stop it but they choose not to.

Since when did LEGO start caring so much about "exclusivity?" Just last year
they said they were going to do away with region specific exclusives. This is
a complete and total slap in the face to the collector community and AFOL. Honestly
this is a peek behind the curtain that the Lego company doesn't listen or
care as much as they say they do. The answer to this problem is so so clear.
But they want the high resale value. They want flippers to drive demand.
 Author: STARHAWK View Messages Posted By STARHAWK
 Posted: Jul 8, 2021 06:12
 Subject: Re: BrickLink Designer Program Round 1
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STARHAWK (103)

Location:  Slovakia, Trnavský Kraj
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In Designer Program, cboyse writes:
  Out of 10,000 sets, 2,500 sets went to ebay scalpers. 25% or 500 people. You
could view it a different way that those 500 scalpers were primed and ready to
buy them so out of that initial 5,000 offering HALF were going to go to ebay/scalpers
no matter what.

The fact they aren't going to fix that is insane.

Nope. They declared 75% of Orders, not 75% of the set amount.
My calculation was simplified (omitting orders of 2-3-4 sets) - check the response
of Papluh below
 Author: wettfink View Messages Posted By wettfink
 Posted: Jul 8, 2021 12:25
 Subject: Re: BrickLink Designer Program Round 1
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wettfink (11)

Location:  Norway, Sør-Trøndelag
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Dec 2, 2016 Contact Member Buyer
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In Designer Program, STARHAWK writes:
  Nope. They declared 75% of Orders, not 75% of the set amount.
My calculation was simplified (omitting orders of 2-3-4 sets) - check the response
of Papluh below

Simplified? And "25% of buyers are scalpers" is what? A compliment?
 Author: papluh View Messages Posted By papluh
 Posted: Jul 7, 2021 22:00
 Subject: Re: BrickLink Designer Program Round 1
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papluh (35)

Location:  Slovakia, Bratislavský Kraj
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In Designer Program, STARHAWK writes:
  So do i count correctly for the Caste in the Forest ?

In total 5000 orders for the 10 000 sets produced
3750 of it (75%) for 1 pcs
1250 of it (25%) for 5 pcs

That means only 3750 people out of 10 000 would get this set as the rest 6250
sets would be sold for scalping


First on the call there were also further numbers told 75% of 1 pcs orders, 15%
of 2 pcs orders; 5% of either 3 or 4 pcs orders and finally 'pure scalper'
5% of 5pcs orders.

As with math exercises it depends on the translation of the wording to the equations.
- the language seems to suggest the percentage is from the order count, not total
piece count (otherwise the equation would change)
- there is one unknown and that is ratio of 3 to 4 pcs orders, let's just
assume it is 1:1
- plus the published percentages are too rounded, in reality it would be some
decimal numbers

The equation could look something like this
https://www.wolframalpha.com/input/?i=0.75*x+%2B+0.15*x*2+%2B+0.05*x*3.5+%2B+0.05*x*5+%3D+10000

result of 6799,66 is not a whole number, due to the imprecision mentioned above.
Anyways we are going for ballpark numbers let's round it up to 6800.

The result could look something like this
6800 * 75% = 5100 orders each 1pcs total 5100 pcs
6800 * 15% = 1020 orders each 2pcs total 2040 pcs
6800 * 2.5% = 170 orders each 3pcs total 510 pcs
6800 * 2.5% = 170 orders each 4pcs total 680 pcs
6800 * 5% = 340 orders each 5pcs total 1700 pcs

for total of 10030 pcs

Again, we are going for ballpark numbers!

But it shows that if 75% of orders were 1 piece they secured only about half
of the total stock with other half split between multi-piece orders.


But if BL PR writes "% of orders" but means "% of units" then it is quite simple.
10K by percentage and done
 Author: Legorama View Messages Posted By Legorama
 Posted: Jul 8, 2021 18:27
 Subject: Re: BrickLink Designer Program Round 1
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Legorama (36)

Location:  Canada, Alberta
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This is what I got when I crunched my numbers independently - anywhere between
40% to 62.5% of the sets went to "multi-set orders", (likely scalpers).

I agree with your math here.

In Designer Program, papluh writes:
  In Designer Program, STARHAWK writes:
  So do i count correctly for the Caste in the Forest ?

In total 5000 orders for the 10 000 sets produced
3750 of it (75%) for 1 pcs
1250 of it (25%) for 5 pcs

That means only 3750 people out of 10 000 would get this set as the rest 6250
sets would be sold for scalping


First on the call there were also further numbers told 75% of 1 pcs orders, 15%
of 2 pcs orders; 5% of either 3 or 4 pcs orders and finally 'pure scalper'
5% of 5pcs orders.

As with math exercises it depends on the translation of the wording to the equations.
- the language seems to suggest the percentage is from the order count, not total
piece count (otherwise the equation would change)
- there is one unknown and that is ratio of 3 to 4 pcs orders, let's just
assume it is 1:1
- plus the published percentages are too rounded, in reality it would be some
decimal numbers

The equation could look something like this
https://www.wolframalpha.com/input/?i=0.75*x+%2B+0.15*x*2+%2B+0.05*x*3.5+%2B+0.05*x*5+%3D+10000

result of 6799,66 is not a whole number, due to the imprecision mentioned above.
Anyways we are going for ballpark numbers let's round it up to 6800.

The result could look something like this
6800 * 75% = 5100 orders each 1pcs total 5100 pcs
6800 * 15% = 1020 orders each 2pcs total 2040 pcs
6800 * 2.5% = 170 orders each 3pcs total 510 pcs
6800 * 2.5% = 170 orders each 4pcs total 680 pcs
6800 * 5% = 340 orders each 5pcs total 1700 pcs

for total of 10030 pcs

Again, we are going for ballpark numbers!

But it shows that if 75% of orders were 1 piece they secured only about half
of the total stock with other half split between multi-piece orders.


But if BL PR writes "% of orders" but means "% of units" then it is quite simple.
10K by percentage and done
 Author: papluh View Messages Posted By papluh
 Posted: Jul 9, 2021 07:27
 Subject: Re: BrickLink Designer Program Round 1
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papluh (35)

Location:  Slovakia, Bratislavský Kraj
Member Since Contact Type Status
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In Designer Program, Legorama writes:
  This is what I got when I crunched my numbers independently - anywhere between
40% to 62.5% of the sets went to "multi-set orders", (likely scalpers).

I agree with your math here.


Thanks.

The multi-item orders would have a different probability of scalper presence.
Of course the 5 unit one would be their playground.
A 2 unit order set could be quite different there would be mix of use+archive,
use+give, use+buy(for friend) and use+for sell, be it immediate turn around or
just future investments. It is hard to guess the mix. But even with just one
of two sets for selling I'd not file that under scalping
 Author: EvansFamilyLego View Messages Posted By EvansFamilyLego
 Posted: Jul 10, 2021 16:46
 Subject: Re: BrickLink Designer Program Round 1
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EvansFamilyLego (38)

Location:  USA, New Jersey
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May 1, 2015 Contact Member Buyer
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Damn straight. You had the absolute best idea. I have no problem with someone
buying one to build and one to save- or one for themselves and one to gift...but
five? No. No, you're just scalping. I'm pissed that I couldn't get
a castle while so many people bought five.

In Designer Program, STARHAWK writes:
  So do i count correctly for the Caste in the Forest ?

In total 5000 orders for the 10 000 sets produced
3750 of it (75%) for 1 pcs
1250 of it (25%) for 5 pcs

That means only 3750 people out of 10 000 would get this set as the rest 6250
sets would be sold for scalping

BTW why dont you just present the exact numbers grouped by count of sets per
order for each set ?
This would show which set is in high demand and which is not


Those 1000 happy scalpers are safe, their set will go up in value and they should
not fear that their order will be cancelled as is common practice on lego.com
page

Why not limiting the orders for this set to max 2 with following rule:
Orders for 1 pcs - no change
Orders for 2 pcs - no change
Orders for 3+ pcs - obvious scalper, limit the order to just 1!

this could free up another batch for a next rout of preorder with limit of only
1 per BL account which was not created in the last 2 months (or when was this
initiative published)
 Author: tEoS View Messages Posted By tEoS
 Posted: Jul 10, 2021 17:57
 Subject: Re: BrickLink Designer Program Round 1
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tEoS (5126)

Location:  USA, Michigan
Member Since Contact Type Status
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Store: The Elements Of Surprise
While I agree that it sucks for others, these "scalpers" did not do anything
wrong. Lego allowed up to 5 to be purchased.

To put this in perspective Lego only allows 2 Daily Bugles to be purchased, which
is not a limited set like the castle.

Now one could argue that they could have shown self-restraint and only purchased
one castle (like I did), but in the end Lego made this mess possible.

  this could free up another batch for a next rout of preorder with limit of only
1 per BL account which was not created in the last 2 months (or when was this
initiative published)
 Author: papluh View Messages Posted By papluh
 Posted: Jul 11, 2021 10:43
 Subject: Re: BrickLink Designer Program Round 1
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papluh (35)

Location:  Slovakia, Bratislavský Kraj
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In Designer Program, tEoS writes:
  While I agree that it sucks for others, these "scalpers" did not do anything
wrong. Lego allowed up to 5 to be purchased.


"Wrong" is a relative term.
Is it illegal? ... of course no
Is it breaking the program rules? ... no in the written legal sense
But is is also considerate to others ? ... no AF!

It is still benefiting for own's profit on the expense of somebody else.
More then easy to be done considering the benefit and not knowing there is specific
person. One can put any excuse about LEGO's fault or small print or ... whatever,
the principle still stays.
 Author: popsicle View Messages Posted By popsicle
 Posted: Jul 11, 2021 12:50
 Subject: Re: BrickLink Designer Program Round 1
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popsicle (6031)

Location:  USA, Washington
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Store: ConstrucToys
In Designer Program, papluh writes:
  In Designer Program, tEoS writes:
  While I agree that it sucks for others, these "scalpers" did not do anything
wrong. Lego allowed up to 5 to be purchased.


"Wrong" is a relative term.
Is it illegal? ... of course no
Is it breaking the program rules? ... no in the written legal sense
But is is also considerate to others ? ... no AF!

It is still benefiting for own's profit on the expense of somebody else.
More then easy to be done considering the benefit and not knowing there is specific
person. One can put any excuse about LEGO's fault or small print or ... whatever,
the principle still stays.

Obviously “right” and “wrong” are human constructs, if not considered a social
construct then certainly like Law, is the result of the general consensus among
peoples over time and within our time. As with Law, the consensus is NOT immutable.
However, the established concepts of “right and wrong” are taken from a far
greater consensus group than any Law of any given example throughout our history.
For one, the concept of “right and wrong” is not constrained by national borders
where established Law applies, more a question of morals and isn’t that a can
of worms…

In short, “right and wrong” should carry far more weight within our individual
thoughts and concerns than it does. But unfortunately it does not for most of
us, as Law carries something that our moral conceptions do not: the weight of
punishment. Too often, the only consequence we suffer from acting in a manner
that is not right "morally," comes from our own conscience, and how good have
we gotten at ignoring or placating that nagging voice, some of us are down right
masterful

Just some rambling thoughts after having too many cups of joe. Apply them as
you will within this conversation, if you can make sense of it, that is

-Have a wonderful Sunday
 Author: Mailman View Messages Posted By Mailman
 Posted: Jul 7, 2021 19:24
 Subject: Re: BrickLink Designer Program Round 1
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Mailman (321)

Location:  USA, Texas
Member Since Contact Type Status
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Store Closed Store: TK-421
It's disappointing that you don't open up the Castle in the Forest for
more orders. This set was obviously the favorite in this round, and given the
fact that you admit server errors meant that many wouldn't get one, it would
only be fair to open it up for those that missed out because of your server inadequacy.
This seems like a half-hearted attempt to appease those that missed out on a
very promising set. I was looking forward to this update, but now am only more
disappointed at this entire process.
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: Jul 7, 2021 21:31
 Subject: Re: BrickLink Designer Program Round 1
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psusaxman2000 (157)

Location:  USA, Pennsylvania
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In Designer Program, Mailman writes:
  It's disappointing that you don't open up the Castle in the Forest for
more orders. This set was obviously the favorite in this round, and given the
fact that you admit server errors meant that many wouldn't get one, it would
only be fair to open it up for those that missed out because of your server inadequacy.
This seems like a half-hearted attempt to appease those that missed out on a
very promising set. I was looking forward to this update, but now am only more
disappointed at this entire process.

So the fact that the stated the server errors caused problems, but they also
stated that it allowed twice as many sold set as originally accounted for. So
now you want them to open it up yet again to sell more of a set.

We get it. Not everyone got the sets that they want (myself included), but you
can't expect that they are just going to sell more of a set that they sold
200% of originally. There has to be a stopping point and when you look at exclusives,
not everyone will be happy, sorry.
 Author: masopaso View Messages Posted By masopaso
 Posted: Jul 7, 2021 19:27
 Subject: Re: BrickLink Designer Program Round 1
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masopaso (20)

Location:  USA, Delaware
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so let me make this clear in a sentence: buy Castle in the forest on ebay for
800$
 Author: STARHAWK View Messages Posted By STARHAWK
 Posted: Jul 7, 2021 19:35
 Subject: Re: BrickLink Designer Program Round 1
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STARHAWK (103)

Location:  Slovakia, Trnavský Kraj
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In Designer Program, masopaso writes:
  so let me make this clear in a sentence: buy Castle in the forest on ebay for
800$

At this point, i will just wait on the istructions to appear (would be nice if
author could sell it right now). I dont have the patience with lego to be able
to purchase a set i want.
 Author: Mailman View Messages Posted By Mailman
 Posted: Jul 7, 2021 19:33
 Subject: Re: BrickLink Designer Program Round 1
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Mailman (321)

Location:  USA, Texas
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It's disappointing that you don't open up the Castle in the Forest for
more orders. This set was obviously the favorite in this round, and given the
fact that you admit server errors meant that many wouldn't get one, it would
only be fair to open it up for those that missed out because of your server inadequacy.
This seems like a half-hearted attempt to appease those that missed out on a
very promising set. I was looking forward to this update, but now am only more
disappointed at this entire process.
 Author: amvdamian View Messages Posted By amvdamian
 Posted: Jul 7, 2021 19:43
 Subject: Re: BrickLink Designer Program Round 1
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amvdamian (120)

Location:  USA, Oregon
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In NEWS, Admin writes:
  Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.




What worked

Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.




However, there are a few things we need to address urgently with Round 1.




What needs to be improved

Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.




There are four areas we want to address:



Site performance

Limited production of 5,000 units of each set & ordering glitch

Order limits of 5 sets per customer

Shipping limited to countries serviced by LEGO.com





Site performance & server capacity

When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.




Limited production and ordering glitch

The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.




The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.




We have talked to many of you in the community about how to address this and have decided on the following actions:



Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.

Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.

Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.





We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.




Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.




If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.




Order limits of five per customer

We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.




It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.




Shipping limited to LEGO Shop countries

We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.




In summary



For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.

All future pre-orders will have a quantity limit of 1.

Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.





Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.



Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.



Sincerely,
The BrickLink Team

So what’s wrong with making more than just 10k sets???

You’ve acknowledged that there were a lot of areas for improvement, that led
to some interested collectors being shut out from purchasing the castle. So if
you’re re-opening pre-orders for the other sets, why not do a one-time increase
of the castle set limit? 12k? 15k?
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Jul 8, 2021 05:17
 Subject: Re: BrickLink Designer Program Round 1
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yorbrick (888)

Location:  United Kingdom, England
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So what’s wrong with making more than just 10k sets???

You’ve acknowledged that there were a lot of areas for improvement, that led
to some interested collectors being shut out from purchasing the castle. So if
you’re re-opening pre-orders for the other sets, why not do a one-time increase
of the castle set limit? 12k? 15k?

This was addressed in the statement. They want each of the sets to have the same
number produced to be fair to the designers, which is understandable. Would they
sell 15K of some of the sets? Possibly not, once people know they are not really
exclusive items.
 Author: Mailman View Messages Posted By Mailman
 Posted: Jul 7, 2021 19:47
 Subject: Re: BrickLink Designer Program Round 1
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Mailman (321)

Location:  USA, Texas
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So, basically you're telling us that because of server errors/inadequacies,
those that wanted the Castle in the Forest set, but were unable to get it, you
still can't get it. Oh, and by the way, 5,000 more of those sets were able
to be ordered, but you still can't get one. Oh, and we know that there were
at least SOME people ordered more than one (probably to re-sell), but that's
too bad. You still can't get one. I was all juiced up for this big response
to this program gaffe, but now am even more disappointed.
 Author: Horse25 View Messages Posted By Horse25
 Posted: Jul 7, 2021 20:22
 Subject: Re: BrickLink Designer Program Round 1
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Horse25 (16)

Location:  New Zealand, Canterbury
Member Since Contact Type Status
Jul 23, 2011 Contact Member Buyer
Buying Privileges - OK
Please make castle in the Forrest available!
 Author: Cashmoney6 View Messages Posted By Cashmoney6
 Posted: Jul 7, 2021 20:23
 Subject: Re: BrickLink Designer Program Round 1
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Cashmoney6 (0)

Location:  USA, Nevada
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Limiting the set to 1 per customer would have made it fine, kinda disappointed
because one of the main reasons i bought one of the sets was because of how limited
it was. I feel like lowering the set limitations to 1 would have been enough
because now a extra 5000 people get to order them, instead of the 3/4k which
would have been extra if it was still 5.
 Author: randyipp View Messages Posted By randyipp
 Posted: Jul 7, 2021 21:15
 Subject: Re: BrickLink Designer Program Round 1
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randyipp (2416)

Location:  USA, New Hampshire
Member Since Contact Type Status
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Store: Addicted to Building
In Designer Program, Cashmoney6 writes:
  Limiting the set to 1 per customer would have made it fine, kinda disappointed
because one of the main reasons i bought one of the sets was because of how limited
it was. I feel like lowering the set limitations to 1 would have been enough
because now a extra 5000 people get to order them, instead of the 3/4k which
would have been extra if it was still 5.

I'm seriously impressed you bought a set and are still managing to find something
to complain about!
 Author: arminikonic View Messages Posted By arminikonic
 Posted: Jul 8, 2021 08:48
 Subject: Re: BrickLink Designer Program Round 1
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arminikonic (51)

Location:  USA, Pennsylvania
Member Since Contact Type Status
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Store: BaldwinBrick
Look whos upset they won't be able to sell them in their store for a higher
price. You want to buy one of my 5? Ill sell it to you gladly
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Jul 8, 2021 04:57
 Subject: Re: BrickLink Designer Program Round 1
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yorbrick (888)

Location:  United Kingdom, England
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In Designer Program, Cashmoney6 writes:
  Limiting the set to 1 per customer would have made it fine, kinda disappointed
because one of the main reasons i bought one of the sets was because of how limited
it was. I feel like lowering the set limitations to 1 would have been enough
because now a extra 5000 people get to order them, instead of the 3/4k which
would have been extra if it was still 5.

You can cancel your order if the lack of exclusivity is a problem.
 Author: Laiden View Messages Posted By Laiden
 Posted: Jul 11, 2021 20:18
 Subject: Re: BrickLink Designer Program Round 1
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Laiden (0) 

Location:  USA, Florida
Member Since Contact Type Status
Jul 8, 2021 Contact Member Buyer
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That's a very awful thing to say. Screw exclusivity. This is a piece of childhood
to many ppl that couldn't get the set and you talk about exclusivity??? Really?
Awful. I wish everyone could get a set. I guess you are planning on selling it
at some point if you worry about that.
 Author: Elberik View Messages Posted By Elberik
 Posted: Jul 7, 2021 20:29
 Subject: Re: BrickLink Designer Program Round 1
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Elberik (296)

Location:  USA, Alabama
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Store: Far Realm Exports
So the scalpers get to keep their sets and those of us who didn't camp-out
on the site are just left out in the cold. Great. Fantastic.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Jul 8, 2021 07:33
 Subject: Re: BrickLink Designer Program Round 1
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SylvainLS (37)

Location:  France, Nouvelle-Aquitaine
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BrickLink Discussions Moderator (?)
In Designer Program, Elberik writes:
  So the scalpers get to keep their sets and those of us who didn't camp-out
on the site are just left out in the cold. Great. Fantastic.

How are you sure they are scalpers?  Impugning motives?
 Author: shawnxyz View Messages Posted By shawnxyz
 Posted: Jul 8, 2021 13:16
 Subject: Re: BrickLink Designer Program Round 1
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shawnxyz (388)

Location:  USA, Washington
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May 20, 2009 Contact Member Seller
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Store: BuyFromMe!
In Designer Program, Elberik writes:
  So the scalpers get to keep their sets and those of us who didn't camp-out
on the site are just left out in the cold. Great. Fantastic.

Yea, scalpers win and the rest of the Lego fans are disappointed. Very few fans
care about "exclusivity". I mean, sure, I have a few things I collected that
are hard to find and I enjoy, but am I going to be mad at Lego if they made more?

99% of fans don't scalp Lego or have the primary intention of hoarding it
for reselling it later. (Even if it wasn't limited, the 2nd group would
still be fine as eventually it'll go out of print anyway.)

The only 'fans' that win with this are the scalpers that already make
Lego less fun.
 Author: babyboybricks View Messages Posted By babyboybricks
 Posted: Jul 7, 2021 21:55
 Subject: (Cancelled)
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babyboybricks (99)

Location:  USA, California
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 Author: babyboybricks View Messages Posted By babyboybricks
 Posted: Jul 7, 2021 21:57
 Subject: (Cancelled)
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babyboybricks (99)

Location:  USA, California
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Store Closed Store: Baby Boy Bricks
(Cancelled)
 Author: bluesfier View Messages Posted By bluesfier
 Posted: Jul 7, 2021 22:15
 Subject: Re: BrickLink Designer Program Round 1
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bluesfier (0)

Location:  USA, Utah
Member Since Contact Type Status
Nov 9, 2020 Contact Member Buyer
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The improvements are great and all, but you really should offer more of the Castle
set. It is what people really want. There are plenty of people who weren't
even able to get one of that set. I am one of those people. I would have liked
to have a chance to get one of those sets. You should open that one back up
for all the people who would like one, and only allow one purchase.
 Author: KrazyGhost View Messages Posted By KrazyGhost
 Posted: Jul 7, 2021 22:23
 Subject: Re: BrickLink Designer Program Round 1
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KrazyGhost (34)

Location:  USA, New Jersey
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Jul 18, 2019 Contact Member Buyer
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In Designer Program, bluesfier writes:
  The improvements are great and all, but you really should offer more of the Castle
set. It is what people really want. There are plenty of people who weren't
even able to get one of that set. I am one of those people. I would have liked
to have a chance to get one of those sets. You should open that one back up
for all the people who would like one, and only allow one purchase.

The only reason they added more to the others is because a glitch caused the
Castle to allow 10k to be ordered. Thats the limit and they are making it One
per person starting with the newly added Round 1.
 Author: KrazyGhost View Messages Posted By KrazyGhost
 Posted: Jul 7, 2021 22:18
 Subject: Re: BrickLink Designer Program Round 1
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KrazyGhost (34)

Location:  USA, New Jersey
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They didnt add more to Castle because it had already sold 10k due to a glitch....what
i dont get is why those who ordered Day 1 in the original 5k have to wait almost
a year due to you guys adding more. The most wanted set was and will still be
the Castle. Opening the others wont make people happy
 Author: JonMKnight View Messages Posted By JonMKnight
 Posted: Jul 7, 2021 22:19
 Subject: Re: BrickLink Designer Program Round 1
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JonMKnight (1)

Location:  USA, California
Member Since Contact Type Status
Oct 21, 2020 Contact Member Buyer
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This doesn't really fix the core underlining failures of this. Stop supporting
scalper culture, start supporting your fans.

What would have been an impressive show to fans, is if you actually opened the
castle back up, 5,000 additional, 1 per customer, and give us an exact time for
when it goes live. That would have been doing something. I personally don't
care about any of the rest of the sets, so that is great for opening that up
for those who do, but doesn't do jack for those of us messed over because
of a ridiculous 5x buy limit.

In fact, going forward, 2x buying limit should be a max, making sure it is very
clear exactly when these things drop, and keep to that schedule. Maybe pay attention
to what they are doing over in Haslab, where they actually have a minimum, but
no max as long as the min is hit, and a window by which you can buy within.

This botched round 1, really makes me not care about future rounds, as this whole
service clearly is designed again to help scalpers prosper, instead of actually
service your fans. This isn't the first time and I guess by the way this
sounds, it probably won't be the last.
 Author: jcarlon View Messages Posted By jcarlon
 Posted: Jul 8, 2021 19:18
 Subject: Re: BrickLink Designer Program Round 1
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jcarlon (132)

Location:  Australia, Victoria
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Come on really? Do you really think the whole purpose of this program is designed
to help scalpers? I am just amazed at some of the comments here.
 Author: Eli_n_Me View Messages Posted By Eli_n_Me
 Posted: Jul 8, 2021 22:02
 Subject: Re: BrickLink Designer Program Round 1
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Eli_n_Me (3)

Location:  USA, Maryland
Member Since Contact Type Status
Apr 9, 2018 Contact Member Buyer
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In Designer Program, JonMKnight writes:
  This doesn't really fix the core underlining failures of this. Stop supporting
scalper culture, start supporting your fans.

What would have been an impressive show to fans, is if you actually opened the
castle back up, 5,000 additional, 1 per customer, and give us an exact time for
when it goes live. That would have been doing something. I personally don't
care about any of the rest of the sets, so that is great for opening that up
for those who do, but doesn't do jack for those of us messed over because
of a ridiculous 5x buy limit.

In fact, going forward, 2x buying limit should be a max, making sure it is very
clear exactly when these things drop, and keep to that schedule. Maybe pay attention
to what they are doing over in Haslab, where they actually have a minimum, but
no max as long as the min is hit, and a window by which you can buy within.

This botched round 1, really makes me not care about future rounds, as this whole
service clearly is designed again to help scalpers prosper, instead of actually
service your fans. This isn't the first time and I guess by the way this
sounds, it probably won't be the last.

Why do people keep using such an offensive word? Do you know Scalper is very
offensive to my people? please Stop!
 Author: relhak View Messages Posted By relhak
 Posted: Jul 14, 2021 05:24
 Subject: Re: BrickLink Designer Program Round 1
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relhak (7227)

Location:  USA, Wisconsin
Member Since Contact Type Status
Dec 11, 2007 Contact Member Seller
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Store: The Brick Orphanage
Exclusivity and purchase limits incentivize set flippers. It artificially restricts
availability of the set, driving up the price, making it more lucrative to use
alternate means to order more.

If you want to cut down on flipping, allow unlimited pre-orders during a generous
window so that everyone can get one. Then people who *do* flip sets will increase
the supply, keeping aftermarket prices down, instead of driving them up.


In Designer Program, JonMKnight writes:
  This doesn't really fix the core underlining failures of this. Stop supporting
scalper culture, start supporting your fans.
 Author: dreambuilder71 View Messages Posted By dreambuilder71
 Posted: Jul 7, 2021 22:23
 Subject: Re: BrickLink Designer Program Round 1
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dreambuilder71 (711)

Location:  Canada, Ontario
Member Since Contact Type Status
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Store: YOUR DREAM BUILDING Store
Just shows the Lego Ideas people don't know what they are doing when they
choose sets we don't really want, but say no to sets we really do want.
Just make sets based on our votes and you'll get sales.


In NEWS, Admin writes:
  Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.




What worked

Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.




However, there are a few things we need to address urgently with Round 1.




What needs to be improved

Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.




There are four areas we want to address:



Site performance

Limited production of 5,000 units of each set & ordering glitch

Order limits of 5 sets per customer

Shipping limited to countries serviced by LEGO.com





Site performance & server capacity

When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.




Limited production and ordering glitch

The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.




The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.




We have talked to many of you in the community about how to address this and have decided on the following actions:



Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.

Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.

Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.





We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.




Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.




If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.




Order limits of five per customer

We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.




It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.




Shipping limited to LEGO Shop countries

We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.




In summary



For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.

All future pre-orders will have a quantity limit of 1.

Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.





Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.



Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.



Sincerely,
The BrickLink Team
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: Jul 7, 2021 23:28
 Subject: Re: BrickLink Designer Program Round 1
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psusaxman2000 (157)

Location:  USA, Pennsylvania
Member Since Contact Type Status
Apr 19, 2020 Contact Member Seller
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Store: Bricktopulous
In Designer Program, dreambuilder71 writes:
  Just shows the Lego Ideas people don't know what they are doing when they
choose sets we don't really want, but say no to sets we really do want.
Just make sets based on our votes and you'll get sales.


How does this logic make any sense. Every set that is select from LEGO Ideas
has reached the same 10k threshold to be reviewed by TLG. There are so many
reasons why a set may or may not be select during the Ideas review process.
Should the revisit the old Forestmen series, maybe. After seeing the interest
over this castle set will they, hopefully. But this was a limited release set
that already glitched and sold 5k to many. There is no reason for them to "have"
to open it up for more sales just because people didn't get it. They said
5% of the orders bought 5 sets, which is so much smaller then everyone is barking
over compared to the 75% that bought 1.
 Author: STARHAWK View Messages Posted By STARHAWK
 Posted: Jul 8, 2021 11:35
 Subject: Re: BrickLink Designer Program Round 1
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STARHAWK (103)

Location:  Slovakia, Trnavský Kraj
Member Since Contact Type Status
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In Designer Program, psusaxman2000 writes:
  In Designer Program, dreambuilder71 writes:
  Just shows the Lego Ideas people don't know what they are doing when they
choose sets we don't really want, but say no to sets we really do want.
Just make sets based on our votes and you'll get sales.


How does this logic make any sense. Every set that is select from LEGO Ideas
has reached the same 10k threshold to be reviewed by TLG. There are so many
reasons why a set may or may not be select during the Ideas review process.
Should the revisit the old Forestmen series, maybe. After seeing the interest
over this castle set will they, hopefully. But this was a limited release set
that already glitched and sold 5k to many. There is no reason for them to "have"
to open it up for more sales just because people didn't get it. They said
5% of the orders bought 5 sets, which is so much smaller then everyone is barking
over compared to the 75% that bought 1.

Please point me to the official message where they presented the distribution
of this set among the orders
In the first article i see only the number 75%, thats all
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: Jul 8, 2021 11:48
 Subject: Re: BrickLink Designer Program Round 1
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psusaxman2000 (157)

Location:  USA, Pennsylvania
Member Since Contact Type Status
Apr 19, 2020 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bricktopulous
In Designer Program, STARHAWK writes:
  In Designer Program, psusaxman2000 writes:
  In Designer Program, dreambuilder71 writes:
  Just shows the Lego Ideas people don't know what they are doing when they
choose sets we don't really want, but say no to sets we really do want.
Just make sets based on our votes and you'll get sales.


How does this logic make any sense. Every set that is select from LEGO Ideas
has reached the same 10k threshold to be reviewed by TLG. There are so many
reasons why a set may or may not be select during the Ideas review process.
Should the revisit the old Forestmen series, maybe. After seeing the interest
over this castle set will they, hopefully. But this was a limited release set
that already glitched and sold 5k to many. There is no reason for them to "have"
to open it up for more sales just because people didn't get it. They said
5% of the orders bought 5 sets, which is so much smaller then everyone is barking
over compared to the 75% that bought 1.

Please point me to the official message where they presented the distribution
of this set among the orders
In the first article i see only the number 75%, thats all

I mis-read a previous post about numbers.
 Author: papluh View Messages Posted By papluh
 Posted: Jul 8, 2021 12:16
 Subject: Re: BrickLink Designer Program Round 1
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papluh (35)

Location:  Slovakia, Bratislavský Kraj
Member Since Contact Type Status
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In Designer Program, STARHAWK writes:
  In Designer Program, psusaxman2000 writes:
  ... They said
5% of the orders bought 5 sets, which is so much smaller then everyone is barking
over compared to the 75% that bought 1.

Please point me to the official message where they presented the distribution
of this set among the orders
In the first article i see only the number 75%, thats all

The numbers - 75% of 1 pcs orders, 15% of 2 pcs orders; 5% of either 3 or 4 pcs
orders and 5% of 5pcs orders - were shared on a call with recognized media prior
to releasing the public release.

Also some other info not in the release. I haven't found a single site with
whole overview. www.brickfanatics.com has multiple articles on the theme (actually
a little too much split, probably view count plan )
 Author: wettfink View Messages Posted By wettfink
 Posted: Jul 8, 2021 12:27
 Subject: Re: BrickLink Designer Program Round 1
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wettfink (11)

Location:  Norway, Sør-Trøndelag
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Dec 2, 2016 Contact Member Buyer
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In Designer Program, STARHAWK writes:
  Please point me to the official message where they presented the distribution
of this set among the orders
In the first article i see only the number 75%, thats all

Here you go: https://jaysbrickblog.com/news/bricklink-designer-program-update-more-sets-to-be-released/
 Author: rlegault View Messages Posted By rlegault
 Posted: Jul 7, 2021 22:40
 Subject: Re: BrickLink Designer Program Round 1
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rlegault (17)

Location:  USA, Massachusetts
Member Since Contact Type Status
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This seems like a reasonable solution to me. I hope that you will consider making
more than 10,000 sets if they sell out again in a few hours on August 3rd.
 Author: gideon84 View Messages Posted By gideon84
 Posted: Jul 7, 2021 22:56
 Subject: Re: BrickLink Designer Program Round 1
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gideon84 (884)

Location:  USA, Maryland
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In Designer Program, rlegault writes:
  This seems like a reasonable solution to me. I hope that you will consider making
more than 10,000 sets if they sell out again in a few hours on August 3rd.

I feel that it’s a fair change, but not the most ideal one. Personally I think
they should just open it up and sell as many as people order before each round
ends AND make each order NON-Refundable, with maximum for individual set at 2,
per person going forward (counting existing orders, of course). This way, they
get to maximize their profit while satisfying the exact demand from all the fans,
while simultaneously killing the “limited quantity” aspect of the sets, effectively
ending any incentive to buy even more than one. There’s no worry that it’ll run
out or needs to concern about “glitches” anymore either because everybody has
40 days to order.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Jul 8, 2021 07:38
 Subject: Re: BrickLink Designer Program Round 1
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SylvainLS (37)

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In Designer Program, gideon84 writes:
  […]
I feel that it’s a fair change, but not the most ideal one. Personally I think
they should just open it up and sell as many as people order before each round
ends AND make each order NON-Refundable,

That last’s illegal in EU (and undoubtedly elsewhere).
 Author: gideon84 View Messages Posted By gideon84
 Posted: Jul 8, 2021 09:04
 Subject: Re: BrickLink Designer Program Round 1
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gideon84 (884)

Location:  USA, Maryland
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In Designer Program, SylvainLS writes:
  In Designer Program, gideon84 writes:
  […]
I feel that it’s a fair change, but not the most ideal one. Personally I think
they should just open it up and sell as many as people order before each round
ends AND make each order NON-Refundable,

That last’s illegal in EU (and undoubtedly elsewhere).

Ok. So make them Refundable then. I doubt many who ordered will cancel, especially
knowing they’ll be paying $500 for the same set if they change their mind later.
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Jul 8, 2021 10:39
 Subject: Re: BrickLink Designer Program Round 1
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yorbrick (888)

Location:  United Kingdom, England
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In Designer Program, gideon84 writes:
  In Designer Program, SylvainLS writes:
  In Designer Program, gideon84 writes:
  […]
I feel that it’s a fair change, but not the most ideal one. Personally I think
they should just open it up and sell as many as people order before each round
ends AND make each order NON-Refundable,

That last’s illegal in EU (and undoubtedly elsewhere).

Ok. So make them Refundable then. I doubt many who ordered will cancel, especially
knowing they’ll be paying $500 for the same set if they change their mind later.

How would you feel if that meant that you could not have the sets for 1.5 or
2 years. Adding a known quantity has increased the timescale for production,
adding an unknown quantity means it would be delayed even further, as no production
can start until numbers are firm.
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: Jul 8, 2021 10:54
 Subject: Re: BrickLink Designer Program Round 1
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psusaxman2000 (157)

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In Designer Program, yorbrick writes:
  In Designer Program, gideon84 writes:
  In Designer Program, SylvainLS writes:
  In Designer Program, gideon84 writes:
  […]
I feel that it’s a fair change, but not the most ideal one. Personally I think
they should just open it up and sell as many as people order before each round
ends AND make each order NON-Refundable,

That last’s illegal in EU (and undoubtedly elsewhere).

Ok. So make them Refundable then. I doubt many who ordered will cancel, especially
knowing they’ll be paying $500 for the same set if they change their mind later.

How would you feel if that meant that you could not have the sets for 1.5 or
2 years. Adding a known quantity has increased the timescale for production,
adding an unknown quantity means it would be delayed even further, as no production
can start until numbers are firm.

They would expect that this would just take over the production line and just
keep running until the market was flooded and everyone had the set in hand.
Then only could TLG get back to their regularly scheduled program of producing
official sets.
 Author: firestar246 View Messages Posted By firestar246
 Posted: Jul 8, 2021 12:42
 Subject: Re: BrickLink Designer Program Round 1
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firestar246 (7579)

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In Designer Program, rlegault writes:
  This seems like a reasonable solution to me. I hope that you will consider making
more than 10,000 sets if they sell out again in a few hours on August 3rd.

By increasing it to 10,000, they delayed the production by 5 months; do you really
want it to be any longer?

Seeing as how they let us know from the very start that there would be a 5,000
limit, I think they're being more than fair to increase the limit.
 Author: wettfink View Messages Posted By wettfink
 Posted: Jul 8, 2021 12:59
 Subject: Re: BrickLink Designer Program Round 1
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wettfink (11)

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In Designer Program, firestar246 writes:
  By increasing it to 10,000, they delayed the production by 5 months; do you really
want it to be any longer?

No, they are adding a production run which will delay the other two rounds but
not the first run starting September.
 Author: firestar246 View Messages Posted By firestar246
 Posted: Jul 8, 2021 13:45
 Subject: Re: BrickLink Designer Program Round 1
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firestar246 (7579)

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In Designer Program, wettfink writes:
  In Designer Program, firestar246 writes:
  By increasing it to 10,000, they delayed the production by 5 months; do you really
want it to be any longer?

No, they are adding a production run which will delay the other two rounds but
not the first run starting September.

That is not how I read the statement; sounded like everything would be delayed.
 Author: wettfink View Messages Posted By wettfink
 Posted: Jul 8, 2021 13:57
 Subject: Re: BrickLink Designer Program Round 1
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wettfink (11)

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In Designer Program, firestar246 writes:
  That is not how I read the statement; sounded like everything would be delayed.

"Since we are doubling the production run, the additional 5,000 sets for Round
1 will be shipped in June 2022
, as opposed to January 2022. This will also
delay the release of Rounds 2 & 3. The final plan for this will be communicated
at a later stage."
 Author: wettfink View Messages Posted By wettfink
 Posted: Jul 8, 2021 15:19
 Subject: Re: BrickLink Designer Program Round 1
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wettfink (11)

Location:  Norway, Sør-Trøndelag
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This just in.
BrickLink on Facebook
"All orders placed as of this time will be shipped in January 2022."
https://file.bricklink.info/26/1636/1636644.jpg
https://www.facebook.com/bricklink/posts/1804527693064117?comment_id=1804538413063045&reply_comment_id=1804548236395396
 Author: shawnxyz View Messages Posted By shawnxyz
 Posted: Jul 8, 2021 13:18
 Subject: Re: BrickLink Designer Program Round 1
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shawnxyz (388)

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In Designer Program, rlegault writes:
  This seems like a reasonable solution to me. I hope that you will consider making
more than 10,000 sets if they sell out again in a few hours on August 3rd.

They already said they don't care about the fans, they like the scalpers
more.

What they should do is just make it a normal run and teach the scalpers a lesson.
Do that a few times and show scalpers that trying to flip Lego and taking advantage
of the real fans is a risky business.
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Jul 8, 2021 13:53
 Subject: Re: BrickLink Designer Program Round 1
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yorbrick (888)

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In Designer Program, shawnxyz writes:
  In Designer Program, rlegault writes:
  This seems like a reasonable solution to me. I hope that you will consider making
more than 10,000 sets if they sell out again in a few hours on August 3rd.

They already said they don't care about the fans, they like the scalpers
more.

What they should do is just make it a normal run and teach the scalpers a lesson.
Do that a few times and show scalpers that trying to flip Lego and taking advantage
of the real fans is a risky business.

LEGO already decided that these sets were not suitable for a normal Ideas set
run, presumably as they won't sell in very large quantities. But if they
want to overturn that decision, and release 10+ Ideas sets a year including ones
that they previously didn't think will do well and risk having to discount
them when the over produced sets don't sell, then they should go for it.

LEGO would look a bit stupid for turning them down in the first place then U-turning.

On the positive side for resellers, they'd be able to buy them at discounts
when the sets are left on the shelves, and sell them on a few years later.
 Author: CCME View Messages Posted By CCME
 Posted: Jul 7, 2021 22:43
 Subject: (Cancelled)
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CCME (266)

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 Author: dfmswm View Messages Posted By dfmswm
 Posted: Jul 7, 2021 22:47
 Subject: Re: BrickLink Designer Program Round 1
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dfmswm (207)

Location:  USA, Kansas
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We appreciate the additional Castle in the Forest sets made available, but as
a long time castle fan, I speak for many when I say that you could double the
number of sets available again and still have demand. I was unable to order
a set in time and do not want to pay secondary market mark-up prices Please,
please, please offer more sets. I just want one set for my personal collection.


Bricklink member since January 2001
 Author: Brekli View Messages Posted By Brekli
 Posted: Jul 7, 2021 22:49
 Subject: Re: BrickLink Designer Program Round 1
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Brekli (50)

Location:  USA, Iowa
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They aren't making any more castle sets available:

"For Round 1, we will increase the number of sets available from 5,000 to 10,000.
Castle in the Forest has already reached this amount."

In Designer Program, dfmswm writes:
  We appreciate the additional Castle in the Forest sets made available, but as
a long time castle fan, I speak for many when I say that you could double the
number of sets available again and still have demand. I was unable to order
a set in time and do not want to pay secondary market mark-up prices Please,
please, please offer more sets. I just want one set for my personal collection.


Bricklink member since January 2001
 Author: 111insanedane View Messages Posted By 111insanedane
 Posted: Jul 7, 2021 23:09
 Subject: Re: BrickLink Designer Program Round 1
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111insanedane (1305)

Location:  Canada, Ontario
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In NEWS, Admin writes:
  Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.




What worked

Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.




However, there are a few things we need to address urgently with Round 1.




What needs to be improved

Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.




There are four areas we want to address:



Site performance

Limited production of 5,000 units of each set & ordering glitch

Order limits of 5 sets per customer

Shipping limited to countries serviced by LEGO.com





Site performance & server capacity

When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.




Limited production and ordering glitch

The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.




The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.




We have talked to many of you in the community about how to address this and have decided on the following actions:



Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.

Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.

Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.





We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.




Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.




If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.




Order limits of five per customer

We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.




It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.




Shipping limited to LEGO Shop countries

We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.




In summary



For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.

All future pre-orders will have a quantity limit of 1.

Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.





Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.



Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.



Sincerely,
The BrickLink Team

Nice changes going forward but since there is such a high demand for the castle
and they are already going to be making double what they planned, why not allow
for more orders over a set time. They get the money and know how many to build.
I was out of luck on the castle for the first round.
On vacation and did not know we would be linked to the LEGO site. Password not
saved to my phone and NO REPLY to 3 request to reset the password.

Time to fix the LEGO server..... oh yeah.... they have needed to do that for
a decade or more.
Play well.
 Author: arminikonic View Messages Posted By arminikonic
 Posted: Jul 7, 2021 23:17
 Subject: Re: BrickLink Designer Program Round 1
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arminikonic (51)

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Well now im upset that its only 1 per person, make it 2. I want to build one
now and keep one in the future. Really unfair to screw over others too now. Make
it fair
 Author: ParkerF View Messages Posted By ParkerF
 Posted: Jul 7, 2021 23:23
 Subject: Re: BrickLink Designer Program Round 1
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ParkerF (57) 
(was sgrubic3)

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That is more than I expected to happen. I still cannot get the castle set so
I am about as happy about this as before
Also I don't understand the few people here who complain about exclusivity.
Why do you care if other people have this set as well? Is this an investment
or a hobby you are passionate about? The set isn't any better or worse if
others can own and build it too. If it was supposed to be so exclusive the price
should have been at least double of what it was. Exclusivity should have its
price. So everyone complaining about exclusivity just shut up and be happy you
actually got the set. Seems like there are thousands who weren't as lucky.
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: Jul 7, 2021 23:35
 Subject: Re: BrickLink Designer Program Round 1
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psusaxman2000 (157)

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In Designer Program, ParkerF writes:
  That is more than I expected to happen. I still cannot get the castle set so
I am about as happy about this as before
Also I don't understand the few people here who complain about exclusivity.
Why do you care if other people have this set as well? Is this an investment
or a hobby you are passionate about? The set isn't any better or worse if
others can own and build it too. If it was supposed to be so exclusive the price
should have been at least double of what it was. Exclusivity should have its
price. So everyone complaining about exclusivity just shut up and be happy you
actually got the set. Seems like there are thousands who weren't as lucky.

It's not that everyone is complaining because they want it to be exclusive,
but because it was exactly what they said it was going to be from the start.
Limited edition means people miss out. What happens if they open it up again
and the next group miss out and complain the next go around. It's still
not an official LEGO release set so it will never have the same production scale.
Different labor, different process, just using TLG for shipping.
 Author: wettfink View Messages Posted By wettfink
 Posted: Jul 8, 2021 09:11
 Subject: Re: BrickLink Designer Program Round 1
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wettfink (11)

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In Designer Program, psusaxman2000 writes:
  It's still not an official LEGO release set so it will never have the same production scale.
Different labor, different process, just using TLG for shipping.

Do you know that for sure? I just assumed they'd use the existing Lego production
infrastructure to produce these this time around. It's all part of TLG. It
would make sense.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Jul 8, 2021 09:17
 Subject: Re: BrickLink Designer Program Round 1
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SylvainLS (37)

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In Designer Program, wettfink writes:
  In Designer Program, psusaxman2000 writes:
  It's still not an official LEGO release set so it will never have the same production scale.
Different labor, different process, just using TLG for shipping.

Do you know that for sure? I just assumed they'd use the existing Lego production
infrastructure to produce these this time around. It's all part of TLG. It
would make sense.

It’s LEGO that will produce & pack the sets this time, not BrickLink in its warehouse
like the very first ADP.

That’s why they need to fit the production runs between their other sets, including
the production of the needed elements.
That’s why I understand there’s only one delivery in June, not 5,000 in January
and then 5,000 in June as some others (mis)understood.
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Jul 8, 2021 09:25
 Subject: Re: BrickLink Designer Program Round 1
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peregrinator (304)

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In Designer Program, SylvainLS writes:.
  That’s why I understand there’s only one delivery in June, not 5,000 in January
and then 5,000 in June as some others (mis)understood.

Seems pretty clear that only the additional 5K are shipping in June:

"Since we are doubling the production run, the additional 5,000 sets for Round
1 will be shipped in June 2022, as opposed to January 2022. This will also delay
the release of Rounds 2 & 3. The final plan for this will be communicated at
a later stage."
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Jul 8, 2021 09:43
 Subject: Re: BrickLink Designer Program Round 1
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SylvainLS (37)

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In Designer Program, peregrinator writes:
  In Designer Program, SylvainLS writes:.
  That’s why I understand there’s only one delivery in June, not 5,000 in January
and then 5,000 in June as some others (mis)understood.

Seems pretty clear that only the additional 5K are shipping in June:

"Since we are doubling the production run, the additional 5,000 sets for Round
1 will be shipped in June 2022, as opposed to January 2022. This will also delay
the release of Rounds 2 & 3. The final plan for this will be communicated at
a later stage."

Yep, seems I’m the one who misunderstood
 Author: wettfink View Messages Posted By wettfink
 Posted: Jul 8, 2021 09:28
 Subject: Re: BrickLink Designer Program Round 1
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wettfink (11)

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In Designer Program, SylvainLS writes:
  It’s LEGO that will produce & pack the sets this time, not BrickLink in its warehouse
like the very first ADP.

That’s why I understand there’s only one delivery in June, not 5,000 in January
and then 5,000 in June as some others (mis)understood.

I think so too but do you have a source for that?

"Since we are doubling the production run, the additional 5,000 sets for Round
1 will be shipped in June 2022
, as opposed to January 2022."
The wording is clear. The first batch will not be affected. Makes sense considering
storage costs.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Jul 8, 2021 09:43
 Subject: Re: BrickLink Designer Program Round 1
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SylvainLS (37)

Location:  France, Nouvelle-Aquitaine
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In Designer Program, wettfink writes:
  In Designer Program, SylvainLS writes:
  It’s LEGO that will produce & pack the sets this time, not BrickLink in its warehouse
like the very first ADP.

That’s why I understand there’s only one delivery in June, not 5,000 in January
and then 5,000 in June as some others (mis)understood.

I think so too but do you have a source for that?

Nothing, I just trusted the memory of what I read (too) late last night instead
of checking the message.


  "Since we are doubling the production run, the additional 5,000 sets for Round
1 will be shipped in June 2022
, as opposed to January 2022."
The wording is clear. The first batch will not be affected. Makes sense considering
storage costs.

So, they are splitting the production run / adding another one for June, and
that moves the other rounds too.
Actually, considering what we know of how it works in LEGO factories (that is,
very not much ), it can make as much sense as moving the whole run.
I wouldn’t want to be the one managing TLG’s production runs (and no one else
would either, so we’re all safe ).
 Author: wettfink View Messages Posted By wettfink
 Posted: Jul 8, 2021 09:55
 Subject: Re: BrickLink Designer Program Round 1
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wettfink (11)

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In Designer Program, SylvainLS writes:
  So, they are splitting the production run / adding another one for June, and
that moves the other rounds too.

The first one is scheduled for September. Probably too late for moving that one
and no room to extend. So they found room for another production run to be ready
in June 2022. Not clear if they have to split the castle run or if they can squeeze
all 10.000 into the first run.
 Author: wettfink View Messages Posted By wettfink
 Posted: Jul 8, 2021 15:21
 Subject: Re: BrickLink Designer Program Round 1
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wettfink (11)

Location:  Norway, Sør-Trøndelag
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News.
BrickLink on Facebook
All orders placed as of this time will be shipped in January 2022.
https://file.bricklink.info/26/1636/1636644.jpg
https://www.facebook.com/bricklink/posts/1804527693064117?comment_id=1804538413063045&reply_comment_id=1804548236395396
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: Jul 8, 2021 09:23
 Subject: Re: BrickLink Designer Program Round 1
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psusaxman2000 (157)

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In Designer Program, wettfink writes:
  In Designer Program, psusaxman2000 writes:
  It's still not an official LEGO release set so it will never have the same production scale.
Different labor, different process, just using TLG for shipping.

Do you know that for sure? I just assumed they'd use the existing Lego production
infrastructure to produce these this time around. It's all part of TLG. It
would make sense.

Clarification, the amount of labor.... It may still be processed in house, but
with limited capacity, they are trying to fit into the production schedules for
the other project in line. If they were fully realized Ideas sets, they would
have a larger, longer production time on the lines allowing larger order and
capacity.
 Author: wettfink View Messages Posted By wettfink
 Posted: Jul 8, 2021 10:05
 Subject: Re: BrickLink Designer Program Round 1
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wettfink (11)

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In Designer Program, psusaxman2000 writes:
  It may still be processed in house, but
with limited capacity, they are trying to fit into the production schedules for
the other project in line. If they were fully realized Ideas sets, they would
have a larger, longer production time on the lines allowing larger order and
capacity.

Yeah, that it's a logistical challenge is clear. Some people seem to forget
that TLG produce a handful of other products made from hundreds of different
parts. I thought you knew specifics about this particular production process.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Jul 8, 2021 10:13
 Subject: Re: BrickLink Designer Program Round 1
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SylvainLS (37)

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In Designer Program, wettfink writes:
  […]
Yeah, that it's a logistical challenge is clear. Some people seem to forget
that TLG produce a handful of other products made from hundreds of different
parts.

Make that hundreds (700-800) of other products from thousands (about
10,000) of different parts


  I thought you knew specifics about this particular production process.
 Author: BrickFan2424 View Messages Posted By BrickFan2424
 Posted: Jul 7, 2021 23:23
 Subject: Re: BrickLink Designer Program Round 1
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BrickFan2424 (0) 

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First of all, I do have to thank Bricklink for making this program, it is an
enormous step in the right direction. With that said, I thought the 2k+
of unhappy comments under Castle in the Forest would make it clear that this
is the set we want... it sold 10k units in 36 minutes while the next set took
3 hours to sell 5k units. And instead you make more of all the other sets? Don't
get me wrong, they are all great, but this is the one where customers truly did
not have adequate chances to buy it. It went in mere minutes while the site was
crashing.

I don't know why the Bricklink team is willing to make potentially tens of
thousands of customers disappointed so that a minority of customers can bask
in "exclusivity" created by artificial scarcity. It is simply bad customer service.
The expectation was that this program was designed to crowdfund sets we love
so we can buy them, not a mad scramble to buy limited edition sets. I think it
is very safe to say that many customers will see this as an inadequate solution.
I was excited for this program, and it is a shame that it turned out this way.
 Author: cboyse View Messages Posted By cboyse
 Posted: Jul 7, 2021 23:57
 Subject: Re: BrickLink Designer Program Round 1
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cboyse (43)

Location:  USA, Michigan
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Agree 100% with your sentiment. Thousands of us want the castle set. The fact
that 5000 people over the limit got to order it is unfair. The fact that 25%
of buyers bought 5 is unfair. The total uproar over this whole program, the anger
from the fans and the criticism come from not being able to purchase the castle
set. Period. Everyone didn't get a fair shot at the castle especially taking
into account time zones. CLEARLY Lego has its head in the sand, this set is what
AFOL has wanted for years. This isn't just a ideas set, its a total nostalgic
home run for a theme we have been DESPERATE to get more of. And instead of listening
to the most passionate fans they willingly ignore us for "exclusivity."

Why are they still going to fulfill the 500 orders that bought multiple sets?
Its already unfair they sold over 5000. Just make this an official Ideas set
so we can have the chance to own this. Lego has to be the only company that has
fans DESPERATE to spend money, telling them EXACTLY what they want, and they
turn their noses at them because of "exclusivity" I guess?

I didn't realize Lego cared more about artifical scarcity than fan satisfaction.
 Author: Tarkur View Messages Posted By Tarkur
 Posted: Jul 8, 2021 05:04
 Subject: Re: BrickLink Designer Program Round 1
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Tarkur (42)

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In Designer Program, cboyse writes:
  Agree 100% with your sentiment. Thousands of us want the castle set. The fact
that 5000 people over the limit got to order it is unfair. The fact that 25%
of buyers bought 5 is unfair. The total uproar over this whole program, the anger
from the fans and the criticism come from not being able to purchase the castle
set. Period. Everyone didn't get a fair shot at the castle especially taking
into account time zones. CLEARLY Lego has its head in the sand, this set is what
AFOL has wanted for years. This isn't just a ideas set, its a total nostalgic
home run for a theme we have been DESPERATE to get more of. And instead of listening
to the most passionate fans they willingly ignore us for "exclusivity."

Why are they still going to fulfill the 500 orders that bought multiple sets?
Its already unfair they sold over 5000. Just make this an official Ideas set
so we can have the chance to own this. Lego has to be the only company that has
fans DESPERATE to spend money, telling them EXACTLY what they want, and they
turn their noses at them because of "exclusivity" I guess?

I didn't realize Lego cared more about artifical scarcity than fan satisfaction.

As a Bionicle fan all I can say is welcome to the club
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Jul 8, 2021 05:12
 Subject: Re: BrickLink Designer Program Round 1
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yorbrick (888)

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   The fact
that 5000 people over the limit got to order it is unfair. The fact that 25%
of buyers bought 5 is unfair.

Why are they still going to fulfill the 500 orders that bought multiple sets?

The limit was 5. 5 is not greater than 5, it is equal to 5. Not fulfilling orders
placed in line with advertised purchase limits would not be fair on the people
that read and understood the limits.
 Author: masopaso View Messages Posted By masopaso
 Posted: Jul 8, 2021 00:18
 Subject: Re: BrickLink Designer Program Round 1
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masopaso (20)

Location:  USA, Delaware
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Well said, this announcement makes us even more dissapointed. It was very much
obvious that thousands of Lego fans just want the Castle set.
 Author: TakkataEB View Messages Posted By TakkataEB
 Posted: Jul 10, 2021 14:04
 Subject: Re: BrickLink Designer Program Round 1
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TakkataEB (0)

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In Designer Program, BrickFan2424 writes:
  First of all, I do have to thank Bricklink for making this program, it is an
enormous step in the right direction. With that said, I thought the 2k+
of unhappy comments under Castle in the Forest would make it clear that this
is the set we want... it sold 10k units in 36 minutes while the next set took
3 hours to sell 5k units. And instead you make more of all the other sets? Don't
get me wrong, they are all great, but this is the one where customers truly did
not have adequate chances to buy it. It went in mere minutes while the site was
crashing.

I don't know why the Bricklink team is willing to make potentially tens of
thousands of customers disappointed so that a minority of customers can bask
in "exclusivity" created by artificial scarcity. It is simply bad customer service.
The expectation was that this program was designed to crowdfund sets we love
so we can buy them, not a mad scramble to buy limited edition sets. I think it
is very safe to say that many customers will see this as an inadequate solution.
I was excited for this program, and it is a shame that it turned out this way.

LEGO simply needs to make sets people want, we'll buy them.

I think it's silly to limit the sets. The whole point is to be able to have
fun or to build something really amazing that someone else created because
all your castles look like grey boxes with windows no matter how hard you try.


This is the first time in the 40 years I've been playing, building, collecting
LEGO, that I'm very disappointed in the company. Exclusivity is not the
LEGO I knew.

I would be thrilled if the building steps were released. Those that want their
exclusive boxes can have them. I wanted to build a marvelous set and I won't
be able to.


PS - By the stats given out, it sounds like 75% (at least) of the orders are
because the sets are incredible. 25% bought because it was exclusive.
 Author: kiwiman View Messages Posted By kiwiman
 Posted: Jul 7, 2021 23:28
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kiwiman (20)

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 Author: BadgerKing View Messages Posted By BadgerKing
 Posted: Jul 7, 2021 23:36
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 Author: BadgerKing View Messages Posted By BadgerKing
 Posted: Jul 7, 2021 23:39
 Subject: Re: BrickLink Designer Program Round 1
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BadgerKing (0) 

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Exclusivity should be a non-issue.
Most of us don't care if it's "limited". The main draw of a set is because
it
looks awesome and we want to build it. Period. Please stop with this ridiculous
notion that you have to limit the sets because "that makes it more desired".
It only makes it easier for scalpers to resell at a higher price and hoard the
sets for profit.
You should allow more people to buy the Castle in the Forest set to start.
 Author: Jaabo View Messages Posted By Jaabo
 Posted: Jul 7, 2021 23:44
 Subject: Re: BrickLink Designer Program Round 1
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Jaabo (3867)

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Oh wow! Didn’t realize it was that bad and I already was disappointed. When first
saw the post I thought the Castle was going to be made available more fairly.
Why not cancel orders over qty of 2? And why not focus on the sets that people
want like the castle and not those others? Better to make 20000 castles than
10000 of the lower demand sets. Let the demand dictate what gets more produced.
There clearly isn’t equal demand for all the sets. Sad too tgaf the ones I wanted
didn’t make it but that was decided by the vote cart in 39 minutes while most
of us where at work. Thanks for addressing the problems. That castle should have
been an ideas release I think we all see now. 10000 in 30 minutes and I know
more people that wanted it that didn’t get it than ones that got it. Amazing

In NEWS, Admin writes:
  Thank you for the incredible interest you showed in the BrickLink Designer Program. We have been blown away by the response. As with any new endeavor, some things went well, and others don’t go to plan.




What worked

Based on our first round of crowdfunding, we believe the BrickLink Designer Program has strong potential. Your interest exceeds all our expectations. The portfolio of products is strong, and the designers are a joy to work with. We are looking forward to preparing for rounds 2 and 3.




However, there are a few things we need to address urgently with Round 1.




What needs to be improved

Thank you to everyone who has shared comments and feedback with us over the past week. While we understand many of you are frustrated, we are grateful for your quick and clear input.




There are four areas we want to address:



Site performance

Limited production of 5,000 units of each set & ordering glitch

Order limits of 5 sets per customer

Shipping limited to countries serviced by LEGO.com





Site performance & server capacity

When the crowdfunding went live on Thursday July 1 traffic to the site overloaded BrickLink’s servers. This meant some users couldn’t place their orders in time and for many, the site ground to a halt. We apologize for any disappointment this caused. We are currently reviewing server capacity.




Limited production and ordering glitch

The limit of 5,000 units per set was based on the AFOL Designer Program run in 2019. For that release, we produced 2,500 sets which didn’t all sell out. We obviously underestimated the appeal of the Bricklink Designer Program sets and because of that, we will double the limit for future releases.




The high level of demand was compounded by the site performance issues. An ordering glitch meant that people were able to pre-order 5,000 additional Castle in the Forest sets, which means we’ve received orders for 10,000 sets.




We have talked to many of you in the community about how to address this and have decided on the following actions:



Produce 10,000 of the Castle in the Forest sets so we can deliver to everyone who ordered.

Re-opening pre-ordering for round 1 on August 3rd to allow the four projects Kakapo, Great Fishing Boat, Sheriff’s Safe and Pursuit of Flight to also sell up to 10,000 sets.

Increase production for Crowdfunding rounds 2 and 3 to 10,000 each to meet demand.





We appreciate that this approach may not satisfy everyone, but we had to balance meeting users’ expectations with offering a fair outcome, so all designers had the chance to sell the same number of sets and the potential to dilute some of the exclusivity that comes with doubling the number of set available. We hope you understand.




Increasing production will delay shipping and future rounds of crowdfunding. Since we are doubling the production run, the additional 5,000 sets for Round 1 will be shipped in June 2022, as opposed to January 2022. This will also delay the release of Rounds 2 & 3. The final plan for this will be communicated at a later stage.




If, because of these changes, you wish to cancel the sets you’ve pre-ordered, please contact LEGO Customer Service.




Order limits of five per customer

We initially set the maximum order quantity at five per customer. Unfortunately, we saw a very small number of opportunistic customers hoarding sets and re-selling them for inflated prices. We’re disappointed by this as it wasn’t our intention to enable such behavior. We want everyone to have an opportunity to get a hold of a set, so going forward, we will set a maximum order limit of 1 set per customer. This will apply from when we re-open Round 1 to additional orders and to future crowdfunding rounds.




It’s important to point out that 75% of orders for Castle in the Forest were for one set– so we’d like to thank you for being considerate of other fans.




Shipping limited to LEGO Shop countries

We have decided to sell BrickLink Designer Program sets through the LEGO.com shop to give you a smooth shipping and support process. Unfortunately, this also limits the countries to which we can ship. For now, we plan to continue to use LEGO.com and not offer additional shipping destinations.




In summary



For Round 1, we will increase the number of sets available from 5,000 to 10,000. Castle in the Forest has already reached this amount. The four other sets will re-open to additional pre-ordering on August 3rd, but it will not be possible to pre-order additional Castle in the Forest sets. The additional production run will delay in shipping and release dates for crowdfunding rounds 2 and 3.

All future pre-orders will have a quantity limit of 1.

Unfortunately, in the current LEGO.com setup we are not able to ship to additional countries.





Again, we apologize for any disappointment and hope that the steps outlined above go some way to address the concerns raised.



Thank you for your patience, feedback and support for the BrickLink Designer Program. We look forward to building a better experience moving forward.



Sincerely,
The BrickLink Team
 Author: LukaMull View Messages Posted By LukaMull
 Posted: Jul 8, 2021 00:11
 Subject: Re: BrickLink Designer Program Round 1
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LukaMull (15)

Location:  Czech Republic, Liberecký Kraj
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I had issue with shipping cost, here on bricklink it said free shipping to Czech
republic with Pursuit of flight set, but when ordered from lego.com shipping
cost was added. Thank you for answering.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Jul 8, 2021 07:45
 Subject: Re: BrickLink Designer Program Round 1
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SylvainLS (37)

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In Designer Program, LukaMull writes:
  I had issue with shipping cost, here on bricklink it said free shipping to Czech
republic with Pursuit of flight set, but when ordered from lego.com shipping
cost was added. Thank you for answering.

You need to contact LEGO Consumer & Shopper Engagement:
https://www.bricklink.com/message.asp?ID=1278692
 Author: bentolsky View Messages Posted By bentolsky
 Posted: Jul 8, 2021 00:34
 Subject: Re: BrickLink Designer Program Round 1
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bentolsky (80)

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I totally understand the need to delay delivery on the additional sets. However,
for those of us who ordered the castle, when will we receive it? How are we supposed
to know if we are in the first 5000 or the second 5000?
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Jul 8, 2021 07:46
 Subject: Re: BrickLink Designer Program Round 1
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SylvainLS (37)

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In Designer Program, bentolsky writes:
  I totally understand the need to delay delivery on the additional sets. However,
for those of us who ordered the castle, when will we receive it? How are we supposed
to know if we are in the first 5000 or the second 5000?

As I read it, every set will be made/sent in June.
 Author: Skyhunterd View Messages Posted By Skyhunterd
 Posted: Jul 8, 2021 01:35
 Subject: Re: BrickLink Designer Program Round 1
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Skyhunterd (5)

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You might as well not have bothered to say anything. This is insulting. Kickstarters
can produce more than 10k but Lego the Mighty has magical glitches (with very
round numbers, too) AND can not produce more sets despite the demand AND does
not see interest in a Castle theme that simultaneously is over their production
capacity. No logic. If there’s a price for doing negative advertising for yourself,
you have a good chance of winning, TLG.
 Author: shawnxyz View Messages Posted By shawnxyz
 Posted: Jul 8, 2021 13:22
 Subject: Re: BrickLink Designer Program Round 1
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shawnxyz (388)

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In Designer Program, Skyhunterd writes:
  You might as well not have bothered to say anything. This is insulting. Kickstarters
can produce more than 10k but Lego the Mighty has magical glitches (with very
round numbers, too) AND can not produce more sets despite the demand AND does
not see interest in a Castle theme that simultaneously is over their production
capacity. No logic. If there’s a price for doing negative advertising for yourself,
you have a good chance of winning, TLG.

Not only that, but there are even open-ended Kickstarters that have Lego-compatible
bricks. Of course I'd rather have Lego stuff, but if some dude on Kickstarter
can figure out crowdfunding, TLG should be able to manage it.
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: Jul 8, 2021 13:46
 Subject: Re: BrickLink Designer Program Round 1
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psusaxman2000 (157)

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In Designer Program, shawnxyz writes:
  In Designer Program, Skyhunterd writes:
  You might as well not have bothered to say anything. This is insulting. Kickstarters
can produce more than 10k but Lego the Mighty has magical glitches (with very
round numbers, too) AND can not produce more sets despite the demand AND does
not see interest in a Castle theme that simultaneously is over their production
capacity. No logic. If there’s a price for doing negative advertising for yourself,
you have a good chance of winning, TLG.

Not only that, but there are even open-ended Kickstarters that have Lego-compatible
bricks. Of course I'd rather have Lego stuff, but if some dude on Kickstarter
can figure out crowdfunding, TLG should be able to manage it.

TLG doesn't have to manage it. They are a huge production corporation.
They go through design and testing phases and then release them to the masses.
These sets were never going to be that. There were a limited capacity release.
The use of the work "crowdfunding" from the beginning was flawed, but the execution
of the rules listed was not.
 Author: jaeilcho View Messages Posted By jaeilcho
 Posted: Jul 8, 2021 01:39
 Subject: Re: 브릭링크 디자이너 프로그램 라운드 1
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jaeilcho (43)

Location:  South Korea, Kyonggi-do
Member Since Contact Type Status
Feb 13, 2018 Contact Member Buyer
Buying Privileges - OK
I placed an order within a limited quantity and succeeded in making the payment.
But I received an order cancellation mail from Lego today.
We have announced that we can produce 10,000 castles in the forest set and deliver
them to everyone who ordered them, but it is clearly wrong to cancel the existing
order. I want my order back to normal.
 Author: Zekkounet View Messages Posted By Zekkounet
 Posted: Jul 8, 2021 01:45
 Subject: Re: BrickLink Designer Program Round 1
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Zekkounet (60)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Dec 5, 2015 Contact Member Buyer
Buying Privileges - OK
Just a shame...

"Oh, look, you couldn't get a forest castle ? so we double it and... you
still can't get it ! happy ?"

So how could you imagine we'd be ok with this ?
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: Jul 8, 2021 08:38
 Subject: Re: BrickLink Designer Program Round 1
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psusaxman2000 (157)

Location:  USA, Pennsylvania
Member Since Contact Type Status
Apr 19, 2020 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bricktopulous
In Designer Program, Zekkounet writes:
  Just a shame...

"Oh, look, you couldn't get a forest castle ? so we double it and... you
still can't get it ! happy ?"

So how could you imagine we'd be ok with this ?

Is this really how you read that? They didn't double it on purpose and then
say they weren't selling any more. They said they accidentally let 5000
more set sell originally, told us that happened and then to be fair to the designer
as selling the additional 5k of the other sets. No one says you have to be happy,
but at least be logical.
 Author: kiwiman View Messages Posted By kiwiman
 Posted: Jul 8, 2021 02:02
 Subject: (Cancelled)
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kiwiman (20)

Location:  New Zealand, Nelson
Member Since Contact Type Status
May 25, 2013 Contact Member Buyer
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(Cancelled)
 Author: mr.m4ze View Messages Posted By mr.m4ze
 Posted: Jul 8, 2021 02:07
 Subject: Re: BrickLink Designer Program Round 1
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mr.m4ze (7)

Location:  Austria, Salzburg
Member Since Contact Type Status
Sep 25, 2020 Contact Member Buyer
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So the "solution" for the castle is to not cancel orders that were placed because
you guys had a site failure? That doesnt "solve" anything, people still weren't
able to order and will be missing out because of your problem.
Let people pre order what they like for a month and produce that amount, this
artificial scarcity is in no one's interest other than scalpers
 Author: Imtar View Messages Posted By Imtar
 Posted: Jul 8, 2021 02:07
 Subject: Re: BrickLink Designer Program Round 1
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Imtar (158)

Location:  Netherlands, Noord-Brabant
Member Since Contact Type Status
Jan 2, 2019 Contact Member Buyer
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I respect the manner in which Bricklink adresses the problems.

Unfortunately this still means that those who ordered more than one Castle in
the Forest get to keep theirs, and those who were unable to will never get one.
It would have been even better if all sales had been reduced to one unit, and
those units that came free that way, sold to those who had none yet.
 Author: ZeroOne View Messages Posted By ZeroOne
 Posted: Jul 8, 2021 02:34
 Subject: Re: BrickLink Designer Program Round 1
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ZeroOne (326)

Location:  Italy, Emilia-Romagna
Member Since Contact Type Status Collage
Nov 23, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store Closed Store: Bricks On The Beach
Congratulations. It was a difficult task but you succeeded. You have managed
to make the situation even worse. Those who wanted the castle will now be even
more enraged than before. In addition to injury, insult. Sincere congratulations.
Was it so difficult to increase the castle to 15,000 for equity?
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: Jul 8, 2021 08:42
 Subject: Re: BrickLink Designer Program Round 1
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psusaxman2000 (157)

Location:  USA, Pennsylvania
Member Since Contact Type Status
Apr 19, 2020 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bricktopulous
In Designer Program, ZeroOne writes:
  Congratulations. It was a difficult task but you succeeded. You have managed
to make the situation even worse. Those who wanted the castle will now be even
more enraged than before. In addition to injury, insult. Sincere congratulations.
Was it so difficult to increase the castle to 15,000 for equity?

When has Lego done anything "for equity"?
 Author: firestar246 View Messages Posted By firestar246
 Posted: Jul 8, 2021 12:33
 Subject: Re: BrickLink Designer Program Round 1
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firestar246 (7579)

Location:  USA, Missouri
Member Since Contact Type Status
Jan 12, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Tons of Bricks (GDM)
In Designer Program, ZeroOne writes:
  Congratulations. It was a difficult task but you succeeded. You have managed
to make the situation even worse. Those who wanted the castle will now be even
more enraged than before. In addition to injury, insult. Sincere congratulations.
Was it so difficult to increase the castle to 15,000 for equity?

And when those 15,000 sell and there's still another 10,000 people who want
it? You'll all probably still complain there wasn't enough. Lego just
can't make any of you happy it seems.
 Author: Tarkur View Messages Posted By Tarkur
 Posted: Jul 8, 2021 03:09
 Subject: Re: BrickLink Designer Program Round 1
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Tarkur (42)

Location:  Sweden, Norrbotten
Member Since Contact Type Status
Oct 26, 2019 Contact Member Buyer
Buying Privileges - OK
I think you should have just made all the items who reached 3000 crowdfunders
not only the 5 first. Not only were the problems with scalpers but the sets sold
too fast that alot of potential investors in the BIONICLE set in particular couldn't
even make sure they could afford the set before the 5 sets has been determined.
I also think becuase of this whatever data you pull from this shouldn't determine
the sellability of the Bionicle theme as it wasn't given a fair shot. It
needed a bit more time in general nothing this service were willing to give the
set. Which makes the 41 days time window laugable and taunting as a Bioncle fan.
The least you can do is refund all who preordered the two losing sets now. THose
being Bionicle Legends and the Particle accelerator as I frankly want my money
back from this colossal failure of a system.
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: Jul 8, 2021 08:47
 Subject: Re: BrickLink Designer Program Round 1
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psusaxman2000 (157)

Location:  USA, Pennsylvania
Member Since Contact Type Status
Apr 19, 2020 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bricktopulous
In Designer Program, Tarkur writes:
  I think you should have just made all the items who reached 3000 crowdfunders
not only the 5 first. Not only were the problems with scalpers but the sets sold
too fast that alot of potential investors in the BIONICLE set in particular couldn't
even make sure they could afford the set before the 5 sets has been determined.
I also think becuase of this whatever data you pull from this shouldn't determine
the sellability of the Bionicle theme as it wasn't given a fair shot. It
needed a bit more time in general nothing this service were willing to give the
set. Which makes the 41 days time window laugable and taunting as a Bioncle fan.
The least you can do is refund all who preordered the two losing sets now. THose
being Bionicle Legends and the Particle accelerator as I frankly want my money
back from this colossal failure of a system.

You were never charged in the first place. All order applied a hold as LEGO
always does until your order ships. If your hold was processed, you should contact
LEGO to get that cleared up. Everyone that made orders on the sets won't
be charged for months.
 Author: Tarkur View Messages Posted By Tarkur
 Posted: Jul 8, 2021 08:51
 Subject: Re: BrickLink Designer Program Round 1
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Tarkur (42)

Location:  Sweden, Norrbotten
Member Since Contact Type Status
Oct 26, 2019 Contact Member Buyer
Buying Privileges - OK
In Designer Program, psusaxman2000 writes:
  In Designer Program, Tarkur writes:
  I think you should have just made all the items who reached 3000 crowdfunders
not only the 5 first. Not only were the problems with scalpers but the sets sold
too fast that alot of potential investors in the BIONICLE set in particular couldn't
even make sure they could afford the set before the 5 sets has been determined.
I also think becuase of this whatever data you pull from this shouldn't determine
the sellability of the Bionicle theme as it wasn't given a fair shot. It
needed a bit more time in general nothing this service were willing to give the
set. Which makes the 41 days time window laugable and taunting as a Bioncle fan.
The least you can do is refund all who preordered the two losing sets now. THose
being Bionicle Legends and the Particle accelerator as I frankly want my money
back from this colossal failure of a system.

You were never charged in the first place. All order applied a hold as LEGO
always does until your order ships. If your hold was processed, you should contact
LEGO to get that cleared up. Everyone that made orders on the sets won't
be charged for months.

I was charged, as I paid with paypal and the money has been pulled from my bank
account.
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: Jul 8, 2021 09:01
 Subject: Re: BrickLink Designer Program Round 1
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psusaxman2000 (157)

Location:  USA, Pennsylvania
Member Since Contact Type Status
Apr 19, 2020 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bricktopulous
In Designer Program, Tarkur writes:
  In Designer Program, psusaxman2000 writes:
  In Designer Program, Tarkur writes:
  I think you should have just made all the items who reached 3000 crowdfunders
not only the 5 first. Not only were the problems with scalpers but the sets sold
too fast that alot of potential investors in the BIONICLE set in particular couldn't
even make sure they could afford the set before the 5 sets has been determined.
I also think becuase of this whatever data you pull from this shouldn't determine
the sellability of the Bionicle theme as it wasn't given a fair shot. It
needed a bit more time in general nothing this service were willing to give the
set. Which makes the 41 days time window laugable and taunting as a Bioncle fan.
The least you can do is refund all who preordered the two losing sets now. THose
being Bionicle Legends and the Particle accelerator as I frankly want my money
back from this colossal failure of a system.

You were never charged in the first place. All order applied a hold as LEGO
always does until your order ships. If your hold was processed, you should contact
LEGO to get that cleared up. Everyone that made orders on the sets won't
be charged for months.

I was charged, as I paid with paypal and the money has been pulled from my bank
account.

This is what mine looks like. While the money is pulled from the account, this
is a hold. It is the same thing that happens to a credit card hold. The funds
are "mark" used to make sure they are actually available for the purchase. Once
the transaction is cancelled on the back end, the funds will be released. If
the transaction is processed, then the hold will turn into a full charge. At
this point, I'm guessing that all of the pre-orders for the two sets that
didn't qualify have not be offically cancelled yet. Once this happens, the
hold will be lifted and your funds returned.
 
 Author: Tarkur View Messages Posted By Tarkur
 Posted: Jul 8, 2021 09:11
 Subject: Re: BrickLink Designer Program Round 1
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Tarkur (42)

Location:  Sweden, Norrbotten
Member Since Contact Type Status
Oct 26, 2019 Contact Member Buyer
Buying Privileges - OK
In Designer Program, psusaxman2000 writes:
  This is what mine looks like. While the money is pulled from the account, this
is a hold. It is the same thing that happens to a credit card hold. The funds
are "mark" used to make sure they are actually available for the purchase. Once
the transaction is cancelled on the back end, the funds will be released. If
the transaction is processed, then the hold will turn into a full charge. At
this point, I'm guessing that all of the pre-orders for the two sets that
didn't qualify have not be offically cancelled yet. Once this happens, the
hold will be lifted and your funds returned.

I contacted customer service about it since when I went back to check my order
on LEGO.com it had been cancelled already.
 Author: astromedia View Messages Posted By astromedia
 Posted: Jul 8, 2021 03:12
 Subject: 5 of 8 limit
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 Topic: Designer Program
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astromedia (12)

Location:  Czech Republic, Liberecký Kraj
Member Since Contact Type Status
Jun 3, 2020 Contact Member Buyer
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Im kinda disapointed you did not addressed that limit of only first 5 sets for
each round to be produced (even without that lot of great sets will not make
it into "finale" :/) - i was interested most in particle accelerator (even despite
the fact i dont have place for that huge model ) and even if it would have
been probably founded in provided timeframe i will not get it. I hope you will
give chance to more sets in future. Giving crowdfunding artificial unnecessary
limits to basicaly make it available only for the first day is realy bad practice.
 Author: szulja View Messages Posted By szulja
 Posted: Jul 8, 2021 03:45
 Subject: UNequal treatment :(
 Viewed: 137 times
 Topic: Designer Program
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szulja (40)

Location:  Poland, w. Mazowieckie
Member Since Contact Type Status
Feb 4, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: OldDreams
Hi, BL team,
The decision which you made is sad and I am disappointed.
From one hand it is great that you are extending first Round to meet customer
expectations, but you are admitting that by SYSTEM error you are allowing 10K
orders for The Castle without any equal opportunity for customers to order additional
sets = nothing changed for me, just for you, LEGO and designer.

Your actions are fair for designers to give them opportunity of equal orders,
but it is totally unfair for customers considering that you did not have OVERSELING
for other sets.

If you are making such decision, you should give EQUAL chances to all customers
for these additional 5K Castle sets - Cancel orders over 5K (I am sure you have
in your database timestamp to easily filter those first 5K orders), and release
these 5K sets once again to be ordered.

I do not expect that my voice will change something, however you have STRONG
demand from the market for this Castle and you should use it for DESIGNER good.
I think designer will get some money from every set which was produced and sold,
so he will get only income from 10K. Moreover, due to high demand, LEGO company
will lose huge amount of money as this set will be very expensive in portals
like eBay instead of having normal price and bigger amount of sets in the market
which will make bigger income for LEGO.

I would have this Castle set but if it is not possible, most likely I need to
accept this unfair situation

Take care BL team and be safe nowadays.
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: Jul 8, 2021 08:54
 Subject: Re: UNequal treatment :(
 Viewed: 102 times
 Topic: Designer Program
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psusaxman2000 (157)

Location:  USA, Pennsylvania
Member Since Contact Type Status
Apr 19, 2020 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bricktopulous
  Your actions are fair for designers to give them opportunity of equal orders,
but it is totally unfair for customers considering that you did not have OVERSELING
for other sets.

If you are making such decision, you should give EQUAL chances to all customers
for these additional 5K Castle sets - Cancel orders over 5K (I am sure you have
in your database timestamp to easily filter those first 5K orders), and release
these 5K sets once again to be ordered.


So let me understand this. The Castle set sold out in 36 minutes and sold (by
glitch or whatever else) an extra 5000 sets. You want LEGO to perform an illegal
act by cancelling existing order just to turn around and put them back up for
sale again? This sounds completely logical.
 Author: szulja View Messages Posted By szulja
 Posted: Jul 8, 2021 10:59
 Subject: Re: UNequal treatment :(
 Viewed: 51 times
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szulja (40)

Location:  Poland, w. Mazowieckie
Member Since Contact Type Status
Feb 4, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: OldDreams
I do not understand what illegal is for you. System error is system error. End
of story. 5k sets should be sold out no matter of anything else. Orders above
5K should not be possible, so all such orders should be cabcelled and all money
given back.

Current aproach is nothing else but just PR action covering the system problem:
Situation:
We have orders for additional 5K sets which should not be done. In this case
we are not bothering customers who had no opportunity to make the order (it is
their problem not ours), but what to do with all these people who made the order
and paid for it?
The answer:
Lets pretend that we are extending Round 1, so we could release this 10k and
say that it is our lessons learnd. Those who were unhappy will remain unhappy,
but we will not create more unhappy cusomers as additional 5k sets will remain
unharmed.

This is long story short after this news.
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: Jul 8, 2021 11:09
 Subject: Re: UNequal treatment :(
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psusaxman2000 (157)

Location:  USA, Pennsylvania
Member Since Contact Type Status
Apr 19, 2020 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bricktopulous
In Designer Program, szulja writes:
  I do not understand what illegal is for you. System error is system error. End
of story. 5k sets should be sold out no matter of anything else. Orders above
5K should not be possible, so all such orders should be cabcelled and all money
given back.

Current aproach is nothing else but just PR action covering the system problem:
Situation:
We have orders for additional 5K sets which should not be done. In this case
we are not bothering customers who had no opportunity to make the order (it is
their problem not ours), but what to do with all these people who made the order
and paid for it?
The answer:
Lets pretend that we are extending Round 1, so we could release this 10k and
say that it is our lessons learnd. Those who were unhappy will remain unhappy,
but we will not create more unhappy cusomers as additional 5k sets will remain
unharmed.

This is long story short after this news.

So how do you expect TLG to prove that my order, your order or xyz person was
the one that was over the 5K limit and should be cancelled? How would you feel
if during the known crowdfunding scheduled time, that you successfully ordered
a set that available only for the seller to come back and say "Just kidding.
You were order 5001. No set for you but here is your money back."

Instead, let's just cancel the entire program, not produce the sets at all
and pretend this never happened. Wouldn't this be a better option? The
community would be no different. Limited production means limited availability
and fans that don't always get something. I'm hopeful that TLG realizes
that the Castle theme is that much bigger in the community and will bring this
back in the future, but that is yet to be seen.
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Jul 8, 2021 11:22
 Subject: Re: UNequal treatment :(
 Viewed: 58 times
 Topic: Designer Program
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yorbrick (888)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
In Designer Program, szulja writes:
  I do not understand what illegal is for you. System error is system error. End
of story. 5k sets should be sold out no matter of anything else. Orders above
5K should not be possible, so all such orders should be cabcelled and all money
given back.

Current aproach is nothing else but just PR action covering the system problem:
Situation:
We have orders for additional 5K sets which should not be done. In this case
we are not bothering customers who had no opportunity to make the order (it is
their problem not ours), but what to do with all these people who made the order
and paid for it?
The answer:
Lets pretend that we are extending Round 1, so we could release this 10k and
say that it is our lessons learnd. Those who were unhappy will remain unhappy,
but we will not create more unhappy cusomers as additional 5k sets will remain
unharmed.

This is long story short after this news.


So you think that they should cancel orders telling buyers that they cannot fulfill
them, even though they can now fulfill them. Just so they can sell them to people
that missed out as they were too slow first time? To me, that is a worse solution
than what they propose to do.

Their statement shows that they have learnt about mistakes made, even though
these were pointed out by many both here and elsewhere before the orders went
live. Rounds 2 and 3 should be better, but some people will still miss out. They
could release another 5K castles and some people will be too slow. Personally,
I think they have gone beyond what I expected them to do to correct errors this
time.
 Author: cboyse View Messages Posted By cboyse
 Posted: Jul 8, 2021 17:47
 Subject: Re: UNequal treatment :(
 Viewed: 107 times
 Topic: Designer Program
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cboyse (43)

Location:  USA, Michigan
Member Since Contact Type Status
Sep 16, 2008 Contact Member Buyer
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In Designer Program, psusaxman2000 writes:
  
  Your actions are fair for designers to give them opportunity of equal orders,
but it is totally unfair for customers considering that you did not have OVERSELING
for other sets.

If you are making such decision, you should give EQUAL chances to all customers
for these additional 5K Castle sets - Cancel orders over 5K (I am sure you have
in your database timestamp to easily filter those first 5K orders), and release
these 5K sets once again to be ordered.


So let me understand this. The Castle set sold out in 36 minutes and sold (by
glitch or whatever else) an extra 5000 sets. You want LEGO to perform an illegal
act by cancelling existing order just to turn around and put them back up for
sale again? This sounds completely logical.

As a seller (and a new one at that) you really have Legos back. You clearly got
your 5 castle sets and are excited to flip them.
 Author: firestar246 View Messages Posted By firestar246
 Posted: Jul 8, 2021 18:20
 Subject: Re: UNequal treatment :(
 Viewed: 70 times
 Topic: Designer Program
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firestar246 (7579)

Location:  USA, Missouri
Member Since Contact Type Status
Jan 12, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Tons of Bricks (GDM)
In Designer Program, cboyse writes:

  
As a seller (and a new one at that) you really have Legos back. You clearly got
your 5 castle sets and are excited to flip them.

Really? Insults with no basis? So let me guess this straight: if someone decides
to not complain and act like a big whiner over over-priced plastic brick kits,
they're automatically considered extortioners??


GROW UP, PEOPLE!
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: Jul 8, 2021 19:32
 Subject: Re: UNequal treatment :(
 Viewed: 89 times
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psusaxman2000 (157)

Location:  USA, Pennsylvania
Member Since Contact Type Status
Apr 19, 2020 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bricktopulous
In Designer Program, cboyse writes:
  In Designer Program, psusaxman2000 writes:
  
  Your actions are fair for designers to give them opportunity of equal orders,
but it is totally unfair for customers considering that you did not have OVERSELING
for other sets.

If you are making such decision, you should give EQUAL chances to all customers
for these additional 5K Castle sets - Cancel orders over 5K (I am sure you have
in your database timestamp to easily filter those first 5K orders), and release
these 5K sets once again to be ordered.


So let me understand this. The Castle set sold out in 36 minutes and sold (by
glitch or whatever else) an extra 5000 sets. You want LEGO to perform an illegal
act by cancelling existing order just to turn around and put them back up for
sale again? This sounds completely logical.

As a seller (and a new one at that) you really have Legos back. You clearly got
your 5 castle sets and are excited to flip them.

You clearly haven't read any of my other posts here and ASSume like everyone
else that someone with logic is a scalper. FYI, I didn't get this set and
only got 1 of each of the other two I was interested in. I'm ok with this
and accept the fact that I underestimate the demand and my availability while
I was working to get online a the first second that opened. Shit happens, my
loss. I'm not going to cry about it and just learn and move on. Sad that
everyone else can't do the same. Capacity and limitations were announced
from the start. Better luck next time.
 Author: firestar246 View Messages Posted By firestar246
 Posted: Jul 9, 2021 06:31
 Subject: Re: UNequal treatment :(
 Viewed: 53 times
 Topic: Designer Program
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firestar246 (7579)

Location:  USA, Missouri
Member Since Contact Type Status
Jan 12, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Tons of Bricks (GDM)
In Designer Program, psusaxman2000 writes:

  
You clearly haven't read any of my other posts here and ASSume like everyone
else that someone with logic is a scalper. FYI, I didn't get this set and
only got 1 of each of the other two I was interested in. I'm ok with this
and accept the fact that I underestimate the demand and my availability while
I was working to get online a the first second that opened. Shit happens, my
loss. I'm not going to cry about it and just learn and move on. Sad that
everyone else can't do the same. Capacity and limitations were announced
from the start. Better luck next time.

Here's one of the few people on the forum right now that actually has maturity
and brains. These other people are hopeless; getting this bent out of shape over
a Lego set. I don't think many would be happy unless Lego delivered a free
copy of the castle to them tomorrow, and even then, they'd still complain
about something.
 Author: StephenB76 View Messages Posted By StephenB76
 Posted: Jul 9, 2021 07:01
 Subject: Re: UNequal treatment :(
 Viewed: 61 times
 Topic: Designer Program
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StephenB76 (135)

Location:  United Kingdom, England
Member Since Contact Type Status
Nov 19, 2017 Contact Member Buyer
Buying Privileges - OK
In Designer Program, firestar246 writes:
  In Designer Program, psusaxman2000 writes:

  
You clearly haven't read any of my other posts here and ASSume like everyone
else that someone with logic is a scalper. FYI, I didn't get this set and
only got 1 of each of the other two I was interested in. I'm ok with this
and accept the fact that I underestimate the demand and my availability while
I was working to get online a the first second that opened. Shit happens, my
loss. I'm not going to cry about it and just learn and move on. Sad that
everyone else can't do the same. Capacity and limitations were announced
from the start. Better luck next time.

Here's one of the few people on the forum right now that actually has maturity
and brains. These other people are hopeless; getting this bent out of shape over
a Lego set. I don't think many would be happy unless Lego delivered a free
copy of the castle to them tomorrow, and even then, they'd still complain
about something.

They'd probably complain that they had to be in to receive it

I had 1 of each of the three sets I was interested in my basket and got paypal
confirmation I had authorised it yet the Lego website said it could process it,
with the reopening I will have a chance to get one of the sets as the three that
I was interested in where the three minifigure based ones, Castle in the Forest,
Fishing Boat and Particle Accelerator
 Author: Tracyd View Messages Posted By Tracyd
 Posted: Jul 9, 2021 09:53
 Subject: Re: UNequal treatment :(
 Viewed: 46 times
 Topic: Designer Program
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Tracyd (306)

Location:  USA, Texas
Member Since Contact Type Status
May 29, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Tracyd's
In Designer Program, firestar246 writes:
  In Designer Program, psusaxman2000 writes:

  
You clearly haven't read any of my other posts here and ASSume like everyone
else that someone with logic is a scalper. FYI, I didn't get this set and
only got 1 of each of the other two I was interested in. I'm ok with this
and accept the fact that I underestimate the demand and my availability while
I was working to get online a the first second that opened. Shit happens, my
loss. I'm not going to cry about it and just learn and move on. Sad that
everyone else can't do the same. Capacity and limitations were announced
from the start. Better luck next time.

Here's one of the few people on the forum right now that actually has maturity
and brains. These other people are hopeless; getting this bent out of shape over
a Lego set. I don't think many would be happy unless Lego delivered a free
copy of the castle to them tomorrow, and even then, they'd still complain
about something.

If they did that I would sing their praises. My complaint is they took something
they knew would outsell anything else they produced this year and set an stupidly
absurd low production limit. They apparently aren't interested in money
anymore.
 Author: randyipp View Messages Posted By randyipp
 Posted: Jul 9, 2021 10:58
 Subject: Re: UNequal treatment :(
 Viewed: 46 times
 Topic: Designer Program
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randyipp (2416)

Location:  USA, New Hampshire
Member Since Contact Type Status
Dec 24, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Addicted to Building
In Designer Program, Tracyd writes:
  If they did that I would sing their praises. My complaint is they took something
they knew would outsell anything else they produced this year and set an stupidly
absurd low production limit. They apparently aren't interested in money
anymore.

Oh, so Lego did this intentionally, they knew how well this would do didn't
they? They knew it and knew you wouldn't be available at 11 am to order
it, didn't they? Oh man they are good, I wonder who they will screw over
in their master plan next round, you know they have some more people picked out!
I wonder if they didn't go with this for Lego ideas just so we could reach
this point.

Oh look, it the the Designer program master himself!
 
Minifig No: adv038  Name: Lord Sam Sinister - Suit with 3 Buttons Black - Black Legs, Top Hat
* 
adv038 (Inv) Lord Sam Sinister - Suit with 3 Buttons Black - Black Legs, Top Hat
Minifigures: Adventurers: Desert
 Author: randyipp View Messages Posted By randyipp
 Posted: Jul 9, 2021 11:09
 Subject: Re: BrickLink Designer Program Round 1
 Viewed: 29 times
 Topic: Designer Program
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randyipp (2416)