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| | | Author: | bricknationtoys  | | Posted: | Jun 16, 2021 07:16 | | Subject: | New or used? How do you see it? | | Viewed: | 243 times | | Topic: | General | |
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| Just received an order of new parts that were supposed to go into my inventory.
The seller probably tried to be helpful and stacked almost all the parts.
I don't feel I can sell them now as new.
What are your thoughts?
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| | | | | Author: | Stuart9 | | Posted: | Jun 16, 2021 07:25 | | Subject: | Re: New or used? How do you see it? | | Viewed: | 61 times | | Topic: | General | |
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| Completely unacceptable to me as these effectively are now used, they have been
assembled.
I believe that BL’s definition of new includes the specification of unassembled.
In General, bricknationtoys writes:
| | Just received an order of new parts that were supposed to go into my inventory.
The seller probably tried to be helpful and stacked almost all the parts.
I don't feel I can sell them now as new.
What are your thoughts?
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| | | | | | | Author: | Stuart9 | | Posted: | Jun 16, 2021 07:27 | | Subject: | Re: New or used? How do you see it? | | Viewed: | 62 times | | Topic: | General | |
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| Should have specified that the exception is where it was preassembled by Lego
before packaging for sale.
In General, Stuart9 writes:
| | Completely unacceptable to me as these effectively are now used, they have been
assembled.
I believe that BL’s definition of new includes the specification of unassembled.
In General, bricknationtoys writes:
| | Just received an order of new parts that were supposed to go into my inventory.
The seller probably tried to be helpful and stacked almost all the parts.
I don't feel I can sell them now as new.
What are your thoughts?
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| | | | | Author: | Hurt | | Posted: | Jun 16, 2021 07:27 | | Subject: | Re: New or used? How do you see it? | | Viewed: | 71 times | | Topic: | General | |
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| In General, bricknationtoys writes:
| | Just received an order of new parts that were supposed to go into my inventory.
The seller probably tried to be helpful and stacked almost all the parts.
I don't feel I can sell them now as new.
What are your thoughts?
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I know that feeling :-/
Bricklink says:
"New Parts - Parts are brand new, taken directly from new sets or were purchased
"as new" in another form such as accessory packs or Pick A Brick and have been
handled only for sorting. These parts have never been used in any manner. If
a minifigure or part assembly was originally sold assembled by LEGO, its component
parts after disassembly can also be listed as new."
The part "If a minifigure or part assembly was originally sold assembled by LEGO,
its component parts after disassembly can also be listed as new." - so I guess
it's not a problem if you have other cases where they have been stacked.
Of course you can also confront the seller with it, asking for a partial refund
or so (maybe the difference of what the prices are between new and used - if
you're listing them as used in your shop now).
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| | | | | Author: | peregrinator | | Posted: | Jun 16, 2021 07:39 | | Subject: | Re: New or used? How do you see it? | | Viewed: | 61 times | | Topic: | General | |
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| In General, bricknationtoys writes:
| | Just received an order of new parts that were supposed to go into my inventory.
The seller probably tried to be helpful and stacked almost all the parts.
I don't feel I can sell them now as new.
What are your thoughts?
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The ones that have been stacked are used.
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| | | | | Author: | GraysBricks | | Posted: | Jun 16, 2021 08:09 | | Subject: | Re: New or used? How do you see it? | | Viewed: | 64 times | | Topic: | General | |
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| In General, bricknationtoys writes:
| | Just received an order of new parts that were supposed to go into my inventory.
The seller probably tried to be helpful and stacked almost all the parts.
I don't feel I can sell them now as new.
What are your thoughts?
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I agree, anything assembled is used. It shows you are one the good sellers by
asking this question, we have bought from each other a few times and I'll
continue to do so.
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| | | | | Author: | tons_of_bricks | | Posted: | Jun 16, 2021 09:03 | | Subject: | Re: New or used? How do you see it? | | Viewed: | 63 times | | Topic: | General | |
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| In General, bricknationtoys writes:
| | Just received an order of new parts that were supposed to go into my inventory.
The seller probably tried to be helpful and stacked almost all the parts.
I don't feel I can sell them now as new.
What are your thoughts?
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Is it a newer seller? Maybe it just didn't cross his mind that this shouldn't
be done for new pieces. I know when I started out I wasn't aware at how particular
I should be about new pieces. However, if he isn't a new seller, then he
should definitely know better.
I'd ask for a partial refund for the stacked pieces; maybe 50% of their value
or something along those lines.
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| | | | | | | Author: | bricknationtoys | | Posted: | Jun 16, 2021 13:19 | | Subject: | Re: New or used? How do you see it? | | Viewed: | 49 times | | Topic: | General | |
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| it isn't a new seller. Over 300 orders in that store. 100% feedback. A partial
refund doesn't really fix the issue for me.
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| | | | | | | | | Author: | tons_of_bricks | | Posted: | Jun 16, 2021 13:31 | | Subject: | Re: New or used? How do you see it? | | Viewed: | 51 times | | Topic: | General | |
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| In General, bricknationtoys writes:
| | it isn't a new seller. Over 300 orders in that store. 100% feedback. A partial
refund doesn't really fix the issue for me.
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Does the store allow returns? I'd request then to return the whole order.
On one hand I feel slightly bad for the seller to be in this position, especially
for such a high value order. On the other hand, they should know better than
to do this.
I would show them this thread so they know it's not you just being overly
picky but that most people don't find this acceptable.
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| | | | | Author: | gwurst | | Posted: | Jun 16, 2021 09:16 | | Subject: | Re: New or used? How do you see it? | | Viewed: | 60 times | | Topic: | General | |
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| Technically correct answer - the stacked parts are now used.
My personal opinion - as a buyer (not a reseller) I wouldn't care if I ordered
new parts and got them stacked. I'm buying new for their condition and being
undamaged (other than typical damage from banging-around in a bag). I would
assume most people plan to actually use their pieces, and not plan to display
them in a pile to maintain their "newness".
Again, as a seller as well I understand the rules and do not stack any new parts
I sell. I made the same mistake of stacking new parts when I started selling
until I found-out it was not appreciated.
In your situation I might ask for a partial refund and then list them as used
but like-new and only stacked once. 
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| | | | | | | Author: | peregrinator | | Posted: | Jun 16, 2021 09:38 | | Subject: | Re: New or used? How do you see it? | | Viewed: | 37 times | | Topic: | General | |
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| In General, gwurst writes:
| | In your situation I might ask for a partial refund and then list them as used
but like-new and only stacked once.
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BL policy discourages listing items as "like new":
https://www.bricklink.com/help.asp?helpID=102
"Please do not use phrases such as "Like New" or "As New" in the description
of any item, regardless of whether it is being listed as NEW or USED."
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| | | | | | | | | Author: | Hurt | | Posted: | Jun 16, 2021 09:49 | | Subject: | Re: New or used? How do you see it? | | Viewed: | 56 times | | Topic: | General | |
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| In General, peregrinator writes:
| | In General, gwurst writes:
| | In your situation I might ask for a partial refund and then list them as used
but like-new and only stacked once.
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BL policy discourages listing items as "like new":
https://www.bricklink.com/help.asp?helpID=102
"Please do not use phrases such as "Like New" or "As New" in the description
of any item, regardless of whether it is being listed as NEW or USED."
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I wonder why? It's clear for NEW items to not do this, but for USED ones?
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| | | | | | | | | | | Author: | Grego | | Posted: | Jun 17, 2021 01:44 | | Subject: | Re: New or used? How do you see it? | | Viewed: | 43 times | | Topic: | General | |
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| In General, Hurt writes:
| | In General, peregrinator writes:
| | In General, gwurst writes:
| | In your situation I might ask for a partial refund and then list them as used
but like-new and only stacked once.
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BL policy discourages listing items as "like new":
https://www.bricklink.com/help.asp?helpID=102
"Please do not use phrases such as "Like New" or "As New" in the description
of any item, regardless of whether it is being listed as NEW or USED."
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I wonder why? It's clear for NEW items to not do this, but for USED ones?
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Goes back to eBay listing rules ...it's called keyword SPAMMing
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| | | | | Author: | Bond | | Posted: | Jun 16, 2021 09:31 | | Subject: | Re: New or used? How do you see it? | | Viewed: | 65 times | | Topic: | General | |
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| In General, bricknationtoys writes:
| | The seller probably tried to be helpful and stacked almost all the parts.
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Or even more frightful, the seller stores their inventory this way while continuing
to list it as new. I only mention this because the sheer number of parts indicated
by the two pics, as well as the fact that a lot of them are small, at least suggests
this. I cannot see any seller with a customer-first mentality taking the extra
time to stack this many parts at the expense of delaying shipment.
For my part, I agree with other commenters on this thread that the parts in questions
have now - however inadvertently - been rendered used. Before I continue, however,
it might be well to highlight BrickLink's current policy regarding New vs
Used parts (https://www.bricklink.com/help.asp?helpID=102):
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* New Parts - Parts are brand new, taken directly from new sets or were purchased
"as new" in another form such as accessory packs or Pick A Brick and have been
handled only for sorting. These parts have never been used in any manner. If
a minifigure or part assembly was originally sold assembled by LEGO, its component
parts after disassembly can also be listed as new.
* Used Parts - Parts which have been previously used and are presumably still
in good, usable condition. If the parts show excessive wear, discoloration, excessive
scratches, other marks,etc. this should be noted in the *Comments* field. Sticker
sheets missing stickers must be listed as Used.
-----------------------------
(Note: I had a devil of a time finding this. A proper quest.)
The one anomaly here that may serve in the seller's favor are the words "have
been handled only for sorting." Can 'handled' entail the act of stacking
for the sole purpose of consolidating shipping space? I realize of course that
the very next sentence reads "These parts have never been used in any manner."
But does 'used' here mean 'connected to another part'? I see
no mention of it, but I welcome correction if I'm mistaken. In the absence
of such clarification, however, it could be construed as circular logic.
Potential Action Items:
For Original Seller (for that matter, any BL seller) - Strongly suggest ceasing
connecting any parts together, new or used, prior to shipping unless buyer requests
such clearly and in writing. Observe what happens otherwise.
For BrickLink (TLG, et al) - Suggest clarification of New parts vs Used parts
to include or exclude stacking for sole purpose of shipping. (Although again,
for my part, I agree that once parts are connected, they are rendered used.)
- Pat (BL ID: Bond)
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| | | | | | | Author: | bricknationtoys | | Posted: | Jun 16, 2021 13:27 | | Subject: | Re: New or used? How do you see it? | | Viewed: | 43 times | | Topic: | General | |
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| Your probably right that the parts were stored that way. It's a 4000 parts
order so very unlikely that the seller sat down and put it all together just
for shipping.
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| | | | | Author: | leggodtshop | | Posted: | Jun 16, 2021 09:37 | | Subject: | Re: New or used? How do you see it? | | Viewed: | 50 times | | Topic: | General | |
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| In General, bricknationtoys writes:
| | Just received an order of new parts that were supposed to go into my inventory.
The seller probably tried to be helpful and stacked almost all the parts.
I don't feel I can sell them now as new.
What are your thoughts?
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New can come from TLG or an official by TLG licensed reseller only.
Any other source is Used. Regardless of stacked or not.
Of course BL's definition is a bit less strict.
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| | | | | | | Author: | Bond | | Posted: | Jun 16, 2021 09:42 | | Subject: | Re: New or used? How do you see it? | | Viewed: | 59 times | | Topic: | General | |
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| In General, patpendlego writes:
| | New can come from TLG or an official by TLG licensed reseller only.
Any other source is Used. Regardless of stacked or not.
Of course BL's definition is a bit less strict.
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A fair argument. That being stated, BL *is* TLG, now that the latter owns and
defines policy for the former. Not to put too fine a point on it, of course.
- Pat (not pending)
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| | | | | | | | | Author: | leggodtshop | | Posted: | Jun 16, 2021 10:52 | | Subject: | Re: New or used? How do you see it? | | Viewed: | 50 times | | Topic: | General | |
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| In General, Bond writes:
| | In General, patpendlego writes:
| | New can come from TLG or an official by TLG licensed reseller only.
Any other source is Used. Regardless of stacked or not.
Of course BL's definition is a bit less strict.
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A fair argument. That being stated, BL *is* TLG, now that the latter owns and
defines policy for the former. Not to put too fine a point on it, of course.
- Pat (not pending)
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Lol. However, BL is not the seller here. Not yet at least
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| | | | | | | | | | | Author: | Bond | | Posted: | Jun 16, 2021 11:08 | | Subject: | Re: New or used? How do you see it? | | Viewed: | 46 times | | Topic: | General | |
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| In General, patpendlego writes:
| | In General, Bond writes:
| | In General, patpendlego writes:
| | New can come from TLG or an official by TLG licensed reseller only.
Any other source is Used. Regardless of stacked or not.
Of course BL's definition is a bit less strict.
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A fair argument. That being stated, BL *is* TLG, now that the latter owns and
defines policy for the former. Not to put too fine a point on it, of course.
- Pat (not pending)
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Lol. However, BL is not the seller here. Not yet at least
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Ah, I see now. I had misconstrued your use of the word 'source'.
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| | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Jun 16, 2021 11:11 | | Subject: | Re: New or used? How do you see it? | | Viewed: | 55 times | | Topic: | General | |
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| In General, Bond writes:
| | In General, patpendlego writes:
| | In General, Bond writes:
| | In General, patpendlego writes:
| | New can come from TLG or an official by TLG licensed reseller only.
Any other source is Used. Regardless of stacked or not.
Of course BL's definition is a bit less strict.
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A fair argument. That being stated, BL *is* TLG, now that the latter owns and
defines policy for the former. Not to put too fine a point on it, of course.
- Pat (not pending)
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Lol. However, BL is not the seller here. Not yet at least
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Ah, I see now. I had misconstrued your use of the word 'source'.
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Well, BL sold and will sell (or is that TLG now?) Designer Program sets….
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| | | | | | | | | | | | | | | Author: | leggodtshop | | Posted: | Jun 16, 2021 11:54 | | Subject: | Re: New or used? How do you see it? | | Viewed: | 59 times | | Topic: | General | |
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| In General, SylvainLS writes:
| | In General, Bond writes:
| | In General, patpendlego writes:
| | In General, Bond writes:
| | In General, patpendlego writes:
| | New can come from TLG or an official by TLG licensed reseller only.
Any other source is Used. Regardless of stacked or not.
Of course BL's definition is a bit less strict.
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A fair argument. That being stated, BL *is* TLG, now that the latter owns and
defines policy for the former. Not to put too fine a point on it, of course.
- Pat (not pending)
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Lol. However, BL is not the seller here. Not yet at least
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Ah, I see now. I had misconstrued your use of the word 'source'.
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Well, BL sold and will sell (or is that TLG now?) Designer Program sets….
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The way things go BL/TLG will become the sole seller here and we merely suppliers...
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| | | | | Author: | Fr0stByt3 | | Posted: | Jun 16, 2021 16:11 | | Subject: | Re: New or used? How do you see it? | | Viewed: | 62 times | | Topic: | General | |
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| I'm not picky about parts unless they're scuffed, cracked, or obviously
worn. Personally as a buyer I wouldn't mind it too much since I was used
to clicking parts together at the Pick-A-Brick wall in the local LEGO store anyway
to get more for my money. I'd rather clicked bricks than loose scuffed ones
but some buyers aren't like me and so OP's concerns are noted.
But this brings up a good point. How many sellers here would buy parts from the
Pick-a-Brick, click them together, then sell them new on Bricklink with or without
taking them apart before shipping them out? Would the buyer even know in most
instances?
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| | | | | | | Author: | bricknationtoys | | Posted: | Jun 16, 2021 17:28 | | Subject: | Re: New or used? How do you see it? | | Viewed: | 46 times | | Topic: | General | |
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| Of course the buyer wouldn't know but it isn't about if you can tell
the difference or not. You also wouldn't know if someone built a set first,
carefully took it apart and sold the parts as new.
In my dictionary Lego parts that were joined together count as used. Wheater
you build a stack for shipping or a tiny skyscraper. The moment you join two
new parts together you have two used parts. Hopefully the photo illustrates it
well.
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| | | | | | | Author: | Daragh | | Posted: | Jun 16, 2021 19:53 | | Subject: | Re: New or used? How do you see it? | | Viewed: | 53 times | | Topic: | General | |
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| Unfortunately they are "used" in my mind.
At least they stagger-stacked them. I had a similar issue some time ago and over
1000 1x2, 1x3 and 2x2 plates were stacked. Boy did I have sore fingers after
separating them all.
I resold them as used after a partial refund from seller, but I understand that
might not suit you, so I would look to return the whole order.
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United Kingdom, England
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Austria, Wien
USA, New Jersey
Canada, British Columbia
Netherlands, Overijssel
France, Nouvelle-Aquitaine
Ireland, Dublin