I'm not sure why but when I go to invoice my buyer the shipping box is greyed
out meaning I can't send a correct invoice with the added shipping. The stated
reason for the greyed out box when I highlight over it is that BL thinks the
customer has paid and yet I don't see any payment from them? Anyone else
experienced similar? I'm currently in the process of checking if the buyer
knows whats up although being quite a new user I'm not expecting they will
be any the wiser though confirming they have/haven't sent payment will at
least go some way to understanding whether its a bug or different issue?
I'm not sure why but when I go to invoice my buyer the shipping box is greyed
out meaning I can't send a correct invoice with the added shipping. The stated
reason for the greyed out box when I highlight over it is that BL thinks the
customer has paid and yet I don't see any payment from them? Anyone else
experienced similar? I'm currently in the process of checking if the buyer
knows whats up although being quite a new user I'm not expecting they will
be any the wiser though confirming they have/haven't sent payment will at
least go some way to understanding whether its a bug or different issue?
The buyer might have marked the Paid checkbox in their orders screen.
Just go to the order edit, and change the payment status to none.
The buyer might have marked the Paid checkbox in their orders screen.
Just go to the order edit, and change the payment status to none.
It had occurred to me that the buyer may have marked as paid but because it was
still showing order status as 'Pending' I just disregarded it as the
issue however in all this time I have never really found the need to click/use
that edit order button but when I clicked in there as you suggested and changed
the payment status to 'Not yet paid' (possibly 'none' previously?)
this did indeed allow me to update shipping and invoice the customer so thank
you for your help
United Kingdom, England
Spain, Comunidad Valenciana
