Discussion Forum: Thread 290366 |
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| | Author: | DizneyBricks | Posted: | May 25, 2021 13:04 | Subject: | shipment shows delivered BUT | Viewed: | 119 times | Topic: | Shipping | |
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| I have a large order that shows delivered and scanned at the buyers address.
buyer says not received and wants a refund. What do I do with this situation?
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| | | | Author: | ErwinNL | Posted: | May 25, 2021 13:07 | Subject: | Re: shipment shows delivered BUT | Viewed: | 45 times | Topic: | Shipping | |
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| In Shipping, Sweatergirl writes:
| I have a large order that shows delivered and scanned at the buyers address.
buyer says not received and wants a refund. What do I do with this situation?
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I'd contact the shipping company to ask what they can do, maybe they can
ask the delivery person.
Guess there is no signature?
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| | | | Author: | wendybrowne | Posted: | May 25, 2021 13:30 | Subject: | Re: shipment shows delivered BUT | Viewed: | 53 times | Topic: | Shipping | |
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| totally sucks,
things to check would be , did the order have insurance? All large orders should
offer insurance to the customer, term of service at your store, do they address
this situtation? is the address correct?
does the customer have a secure mailbox? what kind of feedback do they have?
feedback left for others?
i had a similar experience, i know that if they used pay pal, and your order
had tracking that shows delivered, they can not win a pay pal case as you have
done your part to ship it to them. however it does come down to the persons honesty,
if it is a small amount, i would credit them and then block them, if it is a
big amount i personally would not refund but would let them escalate to paypal...
i had this happen only with very small order and refunded and blocked them.
following this post...
In Shipping, Sweatergirl writes:
| I have a large order that shows delivered and scanned at the buyers address.
buyer says not received and wants a refund. What do I do with this situation?
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| | | | | | Author: | peregrinator | Posted: | May 25, 2021 15:54 | Subject: | Re: shipment shows delivered BUT | Viewed: | 44 times | Topic: | Shipping | |
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| In Shipping, wendybrowne writes:
| totally sucks,
things to check would be , did the order have insurance? All large orders should
offer insurance to the customer, term of service at your store, do they address
this situtation? is the address correct?
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This is not right, insurance is for the seller to get reimbursed in the event
a refund has to be given to the buyer. If there's no insurance then the seller
should still offer a refund.
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| | | | Author: | cosmicray | Posted: | May 25, 2021 14:03 | Subject: | Re: shipment shows delivered BUT | Viewed: | 41 times | Topic: | Shipping | |
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| In Shipping, Sweatergirl writes:
| I have a large order that shows delivered and scanned at the buyers address.
buyer says not received and wants a refund. What do I do with this situation?
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Was the order shipped to an address outside the USA ?
Nita Rae
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