|
 |
| | | Author: | Bobflip  | | Posted: | May 20, 2021 19:00 | | Subject: | Am I being too picky with used parts? | | Viewed: | 269 times | | Topic: | Problem Order | |
|
| When ordering, I'm aware that used parts can have a bit of wear and tear,
but recently received this part part in an order.
I felt that these marks were too much, but the seller initially only wanted to
refund if I returned it and paid for postage, saying the part wasn't broken.
As a seller of complete sets, I wouldn't dream of allowing a part like this
through - certainly not without mentioning it - but am I being too picky? I kind
of want to leave negative feedback (they also seemed a bit annoyed that I felt
it was damaged more than should be, though did refund in the end) but want to
get some other opinions.
|
|
|
| | | | | |
| | | | | Author: | MrPetovan | | Posted: | May 20, 2021 19:16 | | Subject: | Re: Am I being too picky with used parts? | | Viewed: | 71 times | | Topic: | Problem Order | |
|
| I'm not sure there can be a universal level of wear and tear that you and
the seller could agree on, but for what it's worth, I agree with you, I would
refuse this part and I certainly wouldn't sell it in my store, either as
is or as part of a completed set.
In Problem Order, Bobflip writes:
| | When ordering, I'm aware that used parts can have a bit of wear and tear,
but recently received this part part in an order.
I felt that these marks were too much, but the seller initially only wanted to
refund if I returned it and paid for postage, saying the part wasn't broken.
As a seller of complete sets, I wouldn't dream of allowing a part like this
through - certainly not without mentioning it - but am I being too picky? I kind
of want to leave negative feedback (they also seemed a bit annoyed that I felt
it was damaged more than should be, though did refund in the end) but want to
get some other opinions.
|
|
|
|
| | | | | | | | | |
| | | | | | | Author: | Bobflip | | Posted: | May 21, 2021 07:34 | | Subject: | Re: Am I being too picky with used parts? | | Viewed: | 28 times | | Topic: | Problem Order | |
|
| Thanks!
But yeah, it can be tricky. There's an established grading system for records
on Discogs which works pretty well. Obvs some sellers shirk it a bit and list
things as Mint when they're more like VG, etc. But then I (and surely many
other sellers) err on the side of caution and if it's sitting between two
grades I'll go for the lower one and mention in the comments. I believe it's
better a customer is unexpectedly happier with their purchase than the alternative!
In Problem Order, MrPetovan writes:
| | I'm not sure there can be a universal level of wear and tear that you and
the seller could agree on, but for what it's worth, I agree with you, I would
refuse this part and I certainly wouldn't sell it in my store, either as
is or as part of a completed set.
In Problem Order, Bobflip writes:
| | When ordering, I'm aware that used parts can have a bit of wear and tear,
but recently received this part part in an order.
I felt that these marks were too much, but the seller initially only wanted to
refund if I returned it and paid for postage, saying the part wasn't broken.
As a seller of complete sets, I wouldn't dream of allowing a part like this
through - certainly not without mentioning it - but am I being too picky? I kind
of want to leave negative feedback (they also seemed a bit annoyed that I felt
it was damaged more than should be, though did refund in the end) but want to
get some other opinions.
|
|
|
|
|
| | | | | |
| | | | | Author: | rab1234 | | Posted: | May 20, 2021 19:42 | | Subject: | Re: Am I being too picky with used parts? | | Viewed: | 66 times | | Topic: | Problem Order | |
|
| Depends on what part that is. I can’t really tell. If you’re super zoomed in
on the tip of a sword or something that could have been missed. If it’s a super
old, rare part maybe that’s a typical condition. If it’s from within the past
5 years and common, that’s why probably unacceptable.
In Problem Order, Bobflip writes:
| | When ordering, I'm aware that used parts can have a bit of wear and tear,
but recently received this part part in an order.
I felt that these marks were too much, but the seller initially only wanted to
refund if I returned it and paid for postage, saying the part wasn't broken.
As a seller of complete sets, I wouldn't dream of allowing a part like this
through - certainly not without mentioning it - but am I being too picky? I kind
of want to leave negative feedback (they also seemed a bit annoyed that I felt
it was damaged more than should be, though did refund in the end) but want to
get some other opinions.
|
|
|
|
| | | | | | | | | |
| | | | | | | Author: | RecycledBrick | | Posted: | May 20, 2021 23:39 | | Subject: | (Cancelled) | | Viewed: | 46 times | | Topic: | Problem Order | |
|
| | (Cancelled) |
|
| | | | | | | | | |
| | | | | | | Author: | Bobflip | | Posted: | May 21, 2021 06:45 | | Subject: | Re: Am I being too picky with used parts? | | Viewed: | 41 times | | Topic: | Problem Order | |
|
| It's this part: https://www.bricklink.com/v2/catalog/catalogitem.page?P=87806pb01#T=C
Scale is hard to see in the image without a reference but there's an axle
stalk and axle hole on the left of the part.
I've ordered a lot of these Bionicle parts over the years, the only time
they've looked like this they had teethmarks, and the sellers have refunded
every time.
In Problem Order, rab1234 writes:
| | Depends on what part that is. I can’t really tell. If you’re super zoomed in
on the tip of a sword or something that could have been missed. If it’s a super
old, rare part maybe that’s a typical condition. If it’s from within the past
5 years and common, that’s why probably unacceptable.
In Problem Order, Bobflip writes:
| | When ordering, I'm aware that used parts can have a bit of wear and tear,
but recently received this part part in an order.
I felt that these marks were too much, but the seller initially only wanted to
refund if I returned it and paid for postage, saying the part wasn't broken.
As a seller of complete sets, I wouldn't dream of allowing a part like this
through - certainly not without mentioning it - but am I being too picky? I kind
of want to leave negative feedback (they also seemed a bit annoyed that I felt
it was damaged more than should be, though did refund in the end) but want to
get some other opinions.
|
|
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | rab1234 | | Posted: | May 21, 2021 09:28 | | Subject: | Re: Am I being too picky with used parts? | | Viewed: | 18 times | | Topic: | Problem Order | |
|
| definitely large enough to see those kinds of nicks with the naked eye. unacceptable
without an accurate description or unquestioned refund in my opinion.
-Blockbusting Bricks
In Problem Order, Bobflip writes:
| | It's this part: https://www.bricklink.com/v2/catalog/catalogitem.page?P=87806pb01#T=C
Scale is hard to see in the image without a reference but there's an axle
stalk and axle hole on the left of the part.
I've ordered a lot of these Bionicle parts over the years, the only time
they've looked like this they had teethmarks, and the sellers have refunded
every time.
In Problem Order, rab1234 writes:
| | Depends on what part that is. I can’t really tell. If you’re super zoomed in
on the tip of a sword or something that could have been missed. If it’s a super
old, rare part maybe that’s a typical condition. If it’s from within the past
5 years and common, that’s why probably unacceptable.
In Problem Order, Bobflip writes:
| | When ordering, I'm aware that used parts can have a bit of wear and tear,
but recently received this part part in an order.
I felt that these marks were too much, but the seller initially only wanted to
refund if I returned it and paid for postage, saying the part wasn't broken.
As a seller of complete sets, I wouldn't dream of allowing a part like this
through - certainly not without mentioning it - but am I being too picky? I kind
of want to leave negative feedback (they also seemed a bit annoyed that I felt
it was damaged more than should be, though did refund in the end) but want to
get some other opinions.
|
|
|
|
|
|
| | | | | |
| | | | | Author: | tons_of_bricks | | Posted: | May 20, 2021 20:34 | | Subject: | Re: Am I being too picky with used parts? | | Viewed: | 53 times | | Topic: | Problem Order | |
|
| That kind of wear can be easier to miss. However, if I did catch it, I would
make a note in the listing. If I missed it and the buyer complained, I would
refund them for the piece.
So I'm on your side. If there wasn't any mention of the damage in the
description, the seller should do better than what they're already doing.
|
|
| | | | | | | | | |
| | | | | | | Author: | Bobflip | | Posted: | May 21, 2021 07:15 | | Subject: | Re: Am I being too picky with used parts? | | Viewed: | 24 times | | Topic: | Problem Order | |
|
| In Problem Order, firestar246 writes:
| | That kind of wear can be easier to miss. However, if I did catch it, I would
make a note in the listing. If I missed it and the buyer complained, I would
refund them for the piece.
So I'm on your side. If there wasn't any mention of the damage in the
description, the seller should do better than what they're already doing.
|
Yeah, it can be. The initial reply said "I'm sorry your not happy with the
piece you mentioned however it was listed as used. I didn't pick up that
there was lots of nicks on it as comparing with the stock image (and not knowing
the range) I thought this was relatively normal.
(although imo it should've been clear those dents were not normal!)
No mention of the nicks on the listing, and the price was even a little higher
than the average - 90p instead of 70p.
I wouldn't have bought if it had the note at any price!
|
|
|
| | | | | |
| | | | | Author: | Grego | | Posted: | May 20, 2021 20:38 | | Subject: | Re: Am I being too picky with used parts? | | Viewed: | 71 times | | Topic: | Problem Order | |
|
| In Problem Order, Bobflip writes:
| | When ordering, I'm aware that used parts can have a bit of wear and tear,
but recently received this part part in an order.
I felt that these marks were too much, but the seller initially only wanted to
refund if I returned it and paid for postage, saying the part wasn't broken.
As a seller of complete sets, I wouldn't dream of allowing a part like this
through - certainly not without mentioning it - but am I being too picky? I kind
of want to leave negative feedback (they also seemed a bit annoyed that I felt
it was damaged more than should be, though did refund in the end) but want to
get some other opinions.
|
If they ended up refunding then Negative is too harsh.
Would you expect to receive a Negative if you took some time to pay for an order
? In these days of almost everybody using instant checkout it is a moot point,
but in the past when buyers needed time and/or prodding to *finally* pay ...would
you think it OK to Neg them since it wasn't a perfect transaction?
And a lot also depend on the value of the damaged part. A $0.01 part damaged
or not I wouldn't stress about it. If it was a rare $10.00 part, then yeah
I would be chasing them to make it right ...but if they did refund I certainly
wouldn't turn around and slap them in the face by Negging them. ...just my
$0.02
|
|
|
| | | | | | | | | |
| | | | | | | Author: | MrPetovan | | Posted: | May 20, 2021 22:51 | | Subject: | Re: Am I being too picky with used parts? | | Viewed: | 60 times | | Topic: | Problem Order | |
|
| They are conditioning the refund on the return of the part paid for by the buyer,
so I would definitely leave a negative feedback if the part price was too low
to justify filing an NSS alert.
In Problem Order, Grego writes:
| | In Problem Order, Bobflip writes:
| | When ordering, I'm aware that used parts can have a bit of wear and tear,
but recently received this part part in an order.
I felt that these marks were too much, but the seller initially only wanted to
refund if I returned it and paid for postage, saying the part wasn't broken.
As a seller of complete sets, I wouldn't dream of allowing a part like this
through - certainly not without mentioning it - but am I being too picky? I kind
of want to leave negative feedback (they also seemed a bit annoyed that I felt
it was damaged more than should be, though did refund in the end) but want to
get some other opinions.
|
If they ended up refunding then Negative is too harsh.
Would you expect to receive a Negative if you took some time to pay for an order
? In these days of almost everybody using instant checkout it is a moot point,
but in the past when buyers needed time and/or prodding to *finally* pay ...would
you think it OK to Neg them since it wasn't a perfect transaction?
And a lot also depend on the value of the damaged part. A $0.01 part damaged
or not I wouldn't stress about it. If it was a rare $10.00 part, then yeah
I would be chasing them to make it right ...but if they did refund I certainly
wouldn't turn around and slap them in the face by Negging them. ...just my
$0.02
|
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Grego | | Posted: | May 21, 2021 00:23 | | Subject: | Re: Am I being too picky with used parts? | | Viewed: | 52 times | | Topic: | Problem Order | |
|
| In Problem Order, MrPetovan writes:
| | They are conditioning the refund on the return of the part paid for by the buyer,
so I would definitely leave a negative feedback if the part price was too low
to justify filing an NSS alert.
|
He did say "the seller initially only wanted to refund if I returned it and paid
for postage ..." ...so it certainly sounds like they came to an agreement on
a refund without having to ship it back. The word initially in that sentence
leads me to believe this. I could be wrong
| |
In Problem Order, Grego writes:
| | In Problem Order, Bobflip writes:
| | When ordering, I'm aware that used parts can have a bit of wear and tear,
but recently received this part part in an order.
I felt that these marks were too much, but the seller initially only wanted to
refund if I returned it and paid for postage, saying the part wasn't broken.
As a seller of complete sets, I wouldn't dream of allowing a part like this
through - certainly not without mentioning it - but am I being too picky? I kind
of want to leave negative feedback (they also seemed a bit annoyed that I felt
it was damaged more than should be, though did refund in the end) but want to
get some other opinions.
|
If they ended up refunding then Negative is too harsh.
Would you expect to receive a Negative if you took some time to pay for an order
? In these days of almost everybody using instant checkout it is a moot point,
but in the past when buyers needed time and/or prodding to *finally* pay ...would
you think it OK to Neg them since it wasn't a perfect transaction?
And a lot also depend on the value of the damaged part. A $0.01 part damaged
or not I wouldn't stress about it. If it was a rare $10.00 part, then yeah
I would be chasing them to make it right ...but if they did refund I certainly
wouldn't turn around and slap them in the face by Negging them. ...just my
$0.02
|
|
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | Bobflip | | Posted: | May 21, 2021 07:18 | | Subject: | Re: Am I being too picky with used parts? | | Viewed: | 29 times | | Topic: | Problem Order | |
|
| You are correct, she did fully refund in the end, but she didn't agree with
my reasons for being unhappy with the part.
In Problem Order, Grego writes:
| | In Problem Order, MrPetovan writes:
| | They are conditioning the refund on the return of the part paid for by the buyer,
so I would definitely leave a negative feedback if the part price was too low
to justify filing an NSS alert.
|
He did say "the seller initially only wanted to refund if I returned it and paid
for postage ..." ...so it certainly sounds like they came to an agreement on
a refund without having to ship it back. The word initially in that sentence
leads me to believe this. I could be wrong
| |
In Problem Order, Grego writes:
| | In Problem Order, Bobflip writes:
| | When ordering, I'm aware that used parts can have a bit of wear and tear,
but recently received this part part in an order.
I felt that these marks were too much, but the seller initially only wanted to
refund if I returned it and paid for postage, saying the part wasn't broken.
As a seller of complete sets, I wouldn't dream of allowing a part like this
through - certainly not without mentioning it - but am I being too picky? I kind
of want to leave negative feedback (they also seemed a bit annoyed that I felt
it was damaged more than should be, though did refund in the end) but want to
get some other opinions.
|
If they ended up refunding then Negative is too harsh.
Would you expect to receive a Negative if you took some time to pay for an order
? In these days of almost everybody using instant checkout it is a moot point,
but in the past when buyers needed time and/or prodding to *finally* pay ...would
you think it OK to Neg them since it wasn't a perfect transaction?
And a lot also depend on the value of the damaged part. A $0.01 part damaged
or not I wouldn't stress about it. If it was a rare $10.00 part, then yeah
I would be chasing them to make it right ...but if they did refund I certainly
wouldn't turn around and slap them in the face by Negging them. ...just my
$0.02
|
|
|
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | Grego | | Posted: | May 21, 2021 09:32 | | Subject: | Re: Am I being too picky with used parts? | | Viewed: | 24 times | | Topic: | Problem Order | |
|
| In Problem Order, Bobflip writes:
| | You are correct, she did fully refund in the end, but she didn't agree with
my reasons for being unhappy with the part.
|
Yes, the seller shouldn't have listed the part without mentioning that level
of damage, yes they shouldn't have argued with you over the condition and
yes they shouldn't have insisted on return of the part.
A good seller wouldn't have done those things. I know I wouldn't have.
|
|
| | | | | | | | | |
| | | | | | | Author: | Bobflip | | Posted: | May 21, 2021 07:09 | | Subject: | Re: Am I being too picky with used parts? | | Viewed: | 31 times | | Topic: | Problem Order | |
|
| Ok, your example doesn't really have much equivalence with my experience.
Firstly, I wouldn't expect to receive a slow paying negative because I generally
don't take a few days to pay.
Secondly, it depends on the conversational interaction I had with the seller.
If the seller sent me a polite message asking when I could pay, and I told them
I wasn't late and they were being too impatient, then maybe yes - perhaps
I should receive a negative.
I also wouldn't suggest that I only pay what I want.
Transactions are often not perfect. Whenever there's been a damaged, incorrect
or missing part(s), I message the seller and it gets sorted. I still leave positive
feedback. Most of my feedback given is either 'Great!' (even if the transaction
required a follow up), and 'Perfect!' for when there's no error.
I don't penalise for a mistake. Mistakes happen, it's fine.
In this instance, the seller showed me a picture they'd taken of the part
which didn't show the damage as much because of the angle and on the least
damaged side (and I was very clear that I wasn't accusing them of doing it
deliberately!)
Their reply was
"My picture is held in a certain way to capture the part number and that is all
but it does clearly show no big chunks or loose pieces. It is a rubber edged
piece that has been played with and the marks reflect this. If I had thought
it was enough damage to be detrimental to the item then I would of certainly
put this in my item description - I do try to give an honest representation when
I believe there is excessive play-wear or alteration to the piece.
Clearly we are not going to agree with my terms as the item is not faulty and
you are returning by choice so on this occasion I will write the piece off and
refund it. You can choose to use it or place it in the bin."
Tbh I was pretty shocked at the way they handled it. It was a 90p part. Not expensive,
but not valueless either. Also, double the cost of postage, meaning half of the
refund would be taken by the price to send back.
Perhaps Neutral is the way to go instead though.
In Problem Order, Grego writes:
| | In Problem Order, Bobflip writes:
| | When ordering, I'm aware that used parts can have a bit of wear and tear,
but recently received this part part in an order.
I felt that these marks were too much, but the seller initially only wanted to
refund if I returned it and paid for postage, saying the part wasn't broken.
As a seller of complete sets, I wouldn't dream of allowing a part like this
through - certainly not without mentioning it - but am I being too picky? I kind
of want to leave negative feedback (they also seemed a bit annoyed that I felt
it was damaged more than should be, though did refund in the end) but want to
get some other opinions.
|
If they ended up refunding then Negative is too harsh.
Would you expect to receive a Negative if you took some time to pay for an order
? In these days of almost everybody using instant checkout it is a moot point,
but in the past when buyers needed time and/or prodding to *finally* pay ...would
you think it OK to Neg them since it wasn't a perfect transaction?
And a lot also depend on the value of the damaged part. A $0.01 part damaged
or not I wouldn't stress about it. If it was a rare $10.00 part, then yeah
I would be chasing them to make it right ...but if they did refund I certainly
wouldn't turn around and slap them in the face by Negging them. ...just my
$0.02
|
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | peregrinator | | Posted: | May 21, 2021 08:15 | | Subject: | Re: Am I being too picky with used parts? | | Viewed: | 29 times | | Topic: | Problem Order | |
|
| In Problem Order, Bobflip writes:
| | Perhaps Neutral is the way to go instead though.
|
Personally, I would just not leave feedback at all, but I can see how a neutral
would be justified.
|
|
| | | | | |
| | | | | Author: | axaday | | Posted: | May 21, 2021 09:00 | | Subject: | Re: Am I being too picky with used parts? | | Viewed: | 33 times | | Topic: | Problem Order | |
|
| In Problem Order, Bobflip writes:
| | When ordering, I'm aware that used parts can have a bit of wear and tear,
but recently received this part part in an order.
I felt that these marks were too much, but the seller initially only wanted to
refund if I returned it and paid for postage, saying the part wasn't broken.
As a seller of complete sets, I wouldn't dream of allowing a part like this
through - certainly not without mentioning it - but am I being too picky? I kind
of want to leave negative feedback (they also seemed a bit annoyed that I felt
it was damaged more than should be, though did refund in the end) but want to
get some other opinions.
|
In my opinion, used parts should be similar to new parts unless the description
says they are not. If it has a bunch of nicks, you should not put that in the
description. You should put that in the trash.
|
|
|
| | | | | | | | | |
| | | | | | | Author: | Bobflip | | Posted: | May 21, 2021 09:16 | | Subject: | Re: Am I being too picky with used parts? | | Viewed: | 20 times | | Topic: | Problem Order | |
|
| Yeah, it should be somewhat close. I definitely give some leeway, but not a whole
bunch of nicks like that!
In Problem Order, axaday writes:
| | In Problem Order, Bobflip writes:
| | When ordering, I'm aware that used parts can have a bit of wear and tear,
but recently received this part part in an order.
I felt that these marks were too much, but the seller initially only wanted to
refund if I returned it and paid for postage, saying the part wasn't broken.
As a seller of complete sets, I wouldn't dream of allowing a part like this
through - certainly not without mentioning it - but am I being too picky? I kind
of want to leave negative feedback (they also seemed a bit annoyed that I felt
it was damaged more than should be, though did refund in the end) but want to
get some other opinions.
|
In my opinion, used parts should be similar to new parts unless the description
says they are not. If it has a bunch of nicks, you should not put that in the
description. You should put that in the trash.
|
|
|
|
| | | | | | | | | |
| | | | | | | Author: | rab1234 | | Posted: | May 21, 2021 09:32 | | Subject: | Re: Am I being too picky with used parts? | | Viewed: | 12 times | | Topic: | Problem Order | |
|
| In Problem Order, axaday writes:
| | In Problem Order, Bobflip writes:
| | When ordering, I'm aware that used parts can have a bit of wear and tear,
but recently received this part part in an order.
I felt that these marks were too much, but the seller initially only wanted to
refund if I returned it and paid for postage, saying the part wasn't broken.
As a seller of complete sets, I wouldn't dream of allowing a part like this
through - certainly not without mentioning it - but am I being too picky? I kind
of want to leave negative feedback (they also seemed a bit annoyed that I felt
it was damaged more than should be, though did refund in the end) but want to
get some other opinions.
|
In my opinion, used parts should be similar to new parts unless the description
says they are not. If it has a bunch of nicks, you should not put that in the
description. You should put that in the trash.
|
Some people like discounted used parts. If there's a demand for something
well played with, I'll sell it to you. I recently had someone buy a completely
destroyed star wars trooper torso that would normally go for a few dollars for
25 cents. Maybe they wanted an injured trooper in their MOC... who knows?
That being said, it's financially not worth the time to try to sell common
parts that are badly damaged so they do go in the garbage.
-Blockbusting Bricks
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Bobflip | | Posted: | May 21, 2021 09:38 | | Subject: | Re: Am I being too picky with used parts? | | Viewed: | 31 times | | Topic: | Problem Order | |
|
| Tbf, yeah - if it still 'works' then it'll go in a crate for someone
else - kids don't mind so much about damage and teethmarks cause they're
usually the ones that put them there, haha!
But I'm not paying for parts to go in the 'damaged' box, that's
ridiculous.
In Problem Order, rab1234 writes:
| | In Problem Order, axaday writes:
| | In Problem Order, Bobflip writes:
| | When ordering, I'm aware that used parts can have a bit of wear and tear,
but recently received this part part in an order.
I felt that these marks were too much, but the seller initially only wanted to
refund if I returned it and paid for postage, saying the part wasn't broken.
As a seller of complete sets, I wouldn't dream of allowing a part like this
through - certainly not without mentioning it - but am I being too picky? I kind
of want to leave negative feedback (they also seemed a bit annoyed that I felt
it was damaged more than should be, though did refund in the end) but want to
get some other opinions.
|
In my opinion, used parts should be similar to new parts unless the description
says they are not. If it has a bunch of nicks, you should not put that in the
description. You should put that in the trash.
|
Some people like discounted used parts. If there's a demand for something
well played with, I'll sell it to you. I recently had someone buy a completely
destroyed star wars trooper torso that would normally go for a few dollars for
25 cents. Maybe they wanted an injured trooper in their MOC... who knows?
That being said, it's financially not worth the time to try to sell common
parts that are badly damaged so they do go in the garbage.
-Blockbusting Bricks
|
|
|
|
|
|
|
United Kingdom, England
USA, New York
Canada, British Columbia
