Discussion Forum: Thread 289004

 Author: Liriel24 View Messages Posted By Liriel24
 Posted: Apr 30, 2021 14:57
 Subject: Pmt status stuck to NONE
 Viewed: 55 times
 Topic: Help
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Liriel24 (2961)

Location:  Canada, Quebec
Member Since Contact Type Status
Jul 10, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Liriel's Mighty bricks
Hi
The issue was talked about in the forum but I didn't see any solution.

My buyer paid directly through Paypal because the Paypal Onsite gave him an error
(US buyer) and Bricklink, of course, didn't recognize the payment.

I instructed the buyer to check the payment red box but big silence on his end
and since he didn't proceed with the manual change, I'm now stuck with
his order in my list as a non-paid order.

Any idea how I or the Admin could force the payment status on our end ?

I have 2 orders with this problem. Since the buyers paid, they don't seem
to care about what happens next in the tool.

Thanks for your help.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Apr 30, 2021 15:15
 Subject: Re: Pmt status stuck to NONE
 Viewed: 20 times
 Topic: Help
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Brickwilbo (1534)

Location:  Netherlands, Gelderland
Member Since Contact Type Status Collage
Oct 24, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
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Store Closed Store: Brickwilbo Betuwe Bricks
BrickLink Discussions Moderator (?)
In Help, Liriel24 writes:
  Hi
The issue was talked about in the forum but I didn't see any solution.

My buyer paid directly through Paypal because the Paypal Onsite gave him an error
(US buyer) and Bricklink, of course, didn't recognize the payment.

I instructed the buyer to check the payment red box but big silence on his end
and since he didn't proceed with the manual change, I'm now stuck with
his order in my list as a non-paid order.

Any idea how I or the Admin could force the payment status on our end ?

I have 2 orders with this problem. Since the buyers paid, they don't seem
to care about what happens next in the tool.

Thanks for your help.

Refund the payment, add all costs into one charges column.
Then the buyer should be able to send payment by PayPal Onsite.
 Author: jbo210 View Messages Posted By jbo210
 Posted: Apr 30, 2021 15:17
 Subject: Re: Pmt status stuck to NONE
 Viewed: 21 times
 Topic: Help
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jbo210 (468)

Location:  USA, Texas
Member Since Contact Type Status
Feb 2, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: AlamoCityMinifigs
Hi Liriel24,

I would notify BL of the order issue through this link:

https://www.bricklink.com/retractOrder.asp

You are able to notify of a non-paying buyer. Best of luck in your situation
and I hope this helped. Take care!