Discussion Forum: Thread 287504

 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Apr 3, 2021 18:36
 Subject: Recent feedback dispute
 Viewed: 334 times
 Topic: Administrative
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Dear BrickLink members,

In response to the feedback dispute raised in the Forum last week, we are pleased
to announce there has been a resolution to this issue. One of the most effective
methods of feedback removal is not listed in our Help Pages and that is simply
that the administration negotiate an amicable solution between the two parties.

In this case all feedback from both parties and both orders (yes, 2 orders were
involved here) will either be removed or blocked. We have also asked each party
to not continue to press this matter in our Forum or in spaces beyond BrickLink.
Both parties willingly agreed to this solution.

We are planning on releasing a statement next week to share some history of our
site’s feedback system and the rationale behind our current Feedback Removal
Policy.

Thank you,

The BrickLink Team
 Author: Brick_Qc View Messages Posted By Brick_Qc
 Posted: Apr 3, 2021 18:56
 Subject: Re: Recent feedback dispute
 Viewed: 89 times
 Topic: Administrative
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Brick_Qc (1802)

Location:  Canada, Quebec
Member Since Contact Type Status
Aug 21, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick_Qc
In Administrative, Admin_Russell writes:
  Dear BrickLink members,

In response to the feedback dispute raised in the Forum last week, we are pleased
to announce there has been a resolution to this issue. One of the most effective
methods of feedback removal is not listed in our Help Pages and that is simply
that the administration negotiate an amicable solution between the two parties.

In this case all feedback from both parties and both orders (yes, 2 orders were
involved here) will either be removed or blocked. We have also asked each party
to not continue to press this matter in our Forum or in spaces beyond BrickLink.
Both parties willingly agreed to this solution.

We are planning on releasing a statement next week to share some history of our
site’s feedback system and the rationale behind our current Feedback Removal
Policy.

Thank you,

The BrickLink Team

Hi Russell, could you include the rational of calculating neutral feedbacks in
a store's praise % ? Many have been asking for a change for years.

Thanks
 Author: tEoS View Messages Posted By tEoS
 Posted: Apr 3, 2021 21:21
 Subject: Re: Recent feedback dispute
 Viewed: 71 times
 Topic: Administrative
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tEoS (5094)

Location:  USA, Michigan
Member Since Contact Type Status
Dec 24, 2002 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Elements Of Surprise
Because neutral FB is not a praise

I do not get why the % calculation is difficult for many members to understand.

  Hi Russell, could you include the rational of calculating neutral feedbacks in
a store's praise % ? Many have been asking for a change for years.

Thanks
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Apr 4, 2021 02:25
 Subject: Re: Recent feedback dispute
 Viewed: 72 times
 Topic: Administrative
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yorbrick (879)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
In Administrative, tEoS writes:
  Because neutral FB is not a praise

I do not get why the % calculation is difficult for many members to understand.

  Hi Russell, could you include the rational of calculating neutral feedbacks in
a store's praise % ? Many have been asking for a change for years.

Thanks

I agree. It is simple.

In terms of the total number: Positive makes the total go up by one, negative
down by one and neutral stays the same.

In terms of the percentage PRAISE: pos / (pos+neut+neg). Neutral is not praise.
It is not the percentage not negative or percentage praise ignoring neutrals.
 Author: cosmicray View Messages Posted By cosmicray
 Posted: Apr 3, 2021 19:52
 Subject: Re: Recent feedback dispute
 Viewed: 91 times
 Topic: Administrative
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cosmicray (3129)

Location:  USA, Florida
Member Since Contact Type Status Collage
Oct 1, 2000 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: Cosmic Toys
In Administrative, Admin_Russell writes:
  Dear BrickLink members,

In response to the feedback dispute raised in the Forum last week, we are pleased
to announce there has been a resolution to this issue. One of the most effective
methods of feedback removal is not listed in our Help Pages and that is simply
that the administration negotiate an amicable solution between the two parties.

In this case all feedback from both parties and both orders (yes, 2 orders were
involved here) will either be removed or blocked. We have also asked each party
to not continue to press this matter in our Forum or in spaces beyond BrickLink.
Both parties willingly agreed to this solution.

We are planning on releasing a statement next week to share some history of our
site’s feedback system and the rationale behind our current Feedback Removal
Policy.

Thank you,

The BrickLink Team

+1, Thank You

Nita Rae
 Author: calebfishn View Messages Posted By calebfishn
 Posted: Apr 3, 2021 21:26
 Subject: Re: Recent feedback dispute
 Viewed: 82 times
 Topic: Administrative
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calebfishn (1710)

Location:  Canada, Ontario
Member Since Contact Type Status
Feb 17, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Barbie's Brick Store
Thank you for this communication, and for working for a resolution in the interest
of all Bricklink members.
 Author: gogogovro View Messages Posted By gogogovro
 Posted: Apr 4, 2021 00:43
 Subject: (Cancelled)
 Viewed: 57 times
 Topic: Administrative
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gogogovro (1123)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 21, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bricker King
(Cancelled)
 Author: chetzler View Messages Posted By chetzler
 Posted: Apr 4, 2021 19:14
 Subject: (Cancelled)
 Viewed: 61 times
 Topic: Administrative
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chetzler (1768)

Location:  USA, Minnesota
Member Since Contact Type Status
Feb 12, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Lost Boys' Brick Shop
(Cancelled)
 Author: legoman77 View Messages Posted By legoman77
 Posted: Apr 4, 2021 21:56
 Subject: (Cancelled)
 Viewed: 56 times
 Topic: Administrative
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legoman77 (3620)

Location:  USA, Texas
Member Since Contact Type Status Collage
Jan 22, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: 77's Bricks & Sets
(Cancelled)
 Author: CanadaFirst View Messages Posted By CanadaFirst
 Posted: Apr 5, 2021 09:29
 Subject: Re: Recent feedback dispute
 Viewed: 64 times
 Topic: Administrative
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CanadaFirst (14460)

Location:  Canada, Quebec
Member Since Contact Type Status
Mar 27, 2017 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Canada First Bricks
In Administrative, Admin_Russell writes:
  Dear BrickLink members,

In response to the feedback dispute raised in the Forum last week, we are pleased
to announce there has been a resolution to this issue. One of the most effective
methods of feedback removal is not listed in our Help Pages and that is simply
that the administration negotiate an amicable solution between the two parties.

In this case all feedback from both parties and both orders (yes, 2 orders were
involved here) will either be removed or blocked. We have also asked each party
to not continue to press this matter in our Forum or in spaces beyond BrickLink.
Both parties willingly agreed to this solution.

We are planning on releasing a statement next week to share some history of our
site’s feedback system and the rationale behind our current Feedback Removal
Policy.

Thank you,

The BrickLink Team

We raised an isse as well and would be comfortable with the same solution being
applied to feedback regarding order 15409797 where the buyer attempted feedback
extortion and only posted their feedback after we refused to go along. Our feedback
was to warn other sellers and the buyer has lost their buying privileges so we
would be OK with both feedbacks being removed.