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| | | Author: | Family.Bricks  | | Posted: | Mar 11, 2021 03:08 | | Subject: | Items with no dimensons - shipping trouble | | Viewed: | 69 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Hello community,
I probably have missed the correct option to select, but heres my problem and
suggestion anyways.
I´ve ran into trouble with instant checkout on my little store, while buyers
have items ordered, which have no dimensions listed.
Since most lego parts are lightweight, for example the letter option (20/75g)
will be used if only weight (or nothing) is , and the restriction for height
(max 5mm for a letter austrian post) does no efect.
So shipping costs for example are set to 1€ for instant checkout, but with the
real dimensions of the item costs will be like 5,60 €.
I guess you get what I mean.
Is there any option already implemented?
"Backup for instant checkout" does not solve my problem
Would it be good to add an option in the settings, if items do not have dimensions
saved, and the buyer has one or more of them in the shopping-cart when checking
out, a warning should be shown and only QUOTE will be available?
I think this would be a great addition for both sellers and buyers. I appreciate
to get the correct shipping costs before I pay myself. And not having a discussion
after, maybe resulting in a bad feedback for no reason.
Thank you in advance for any help or opinions,
Gunny
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| | | | | Author: | Brickwilbo | | Posted: | Mar 11, 2021 03:27 | | Subject: | Re: Items with no dimensons - shipping trouble | | Viewed: | 16 times | | Topic: | Suggestions | |
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| In Suggestions, FamilyBricks_AT writes:
| | Hello community,
I probably have missed the correct option to select, but heres my problem and
suggestion anyways.
I´ve ran into trouble with instant checkout on my little store, while buyers
have items ordered, which have no dimensions listed.
Since most lego parts are lightweight, for example the letter option (20/75g)
will be used if only weight (or nothing) is , and the restriction for height
(max 5mm for a letter austrian post) does no efect.
So shipping costs for example are set to 1€ for instant checkout, but with the
real dimensions of the item costs will be like 5,60 €.
I guess you get what I mean.
Is there any option already implemented?
"Backup for instant checkout" does not solve my problem
Would it be good to add an option in the settings, if items do not have dimensions
saved, and the buyer has one or more of them in the shopping-cart when checking
out, a warning should be shown and only QUOTE will be available?
I think this would be a great addition for both sellers and buyers. I appreciate
to get the correct shipping costs before I pay myself. And not having a discussion
after, maybe resulting in a bad feedback for no reason.
Thank you in advance for any help or opinions,
Gunny
|
For these items you can add a shipping option with Manual invoice and check the
Allow quote request checkbox.
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| | | | | Author: | Bad_Girl | | Posted: | Mar 11, 2021 03:58 | | Subject: | Re: Items with no dimensons - shipping trouble | | Viewed: | 33 times | | Topic: | Suggestions | |
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| In Suggestions, FamilyBricks_AT writes:
| | Hello community,
I probably have missed the correct option to select, but heres my problem and
suggestion anyways.
I´ve ran into trouble with instant checkout on my little store, while buyers
have items ordered, which have no dimensions listed.
Since most lego parts are lightweight, for example the letter option (20/75g)
will be used if only weight (or nothing) is , and the restriction for height
(max 5mm for a letter austrian post) does no efect.
So shipping costs for example are set to 1€ for instant checkout, but with the
real dimensions of the item costs will be like 5,60 €.
I guess you get what I mean.
Is there any option already implemented?
"Backup for instant checkout" does not solve my problem
Would it be good to add an option in the settings, if items do not have dimensions
saved, and the buyer has one or more of them in the shopping-cart when checking
out, a warning should be shown and only QUOTE will be available?
I think this would be a great addition for both sellers and buyers. I appreciate
to get the correct shipping costs before I pay myself. And not having a discussion
after, maybe resulting in a bad feedback for no reason.
Thank you in advance for any help or opinions,
Gunny
|
Go to: https://www.bricklink.com/inventory.asp
click on (Show More Options) on the reight side.
Then on the last checkbox: Instant Checkout Unavailable
So you find, what parts are have no weight or size and you can add weight or
size manually.
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| | | | | | | Author: | bje | | Posted: | Mar 11, 2021 04:07 | | Subject: | Re: Items with no dimensons - shipping trouble | | Viewed: | 27 times | | Topic: | Suggestions | |
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| In Suggestions, Bad_Girl writes:
| | In Suggestions, FamilyBricks_AT writes:
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...
| |
Go to: https://www.bricklink.com/inventory.asp
click on (Show More Options) on the reight side.
Then on the last checkbox: Instant Checkout Unavailable
So you find, what parts are have no weight or size and you can add weight or
size manually.
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Respectfully, that is only for parts with no weight. Parts with weight and no
dimensions or incorrect dimensions (such as instructions which borrow from box
dimensions for IC purposes) do not show up in that report.
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| | | | | Author: | bje | | Posted: | Mar 11, 2021 04:11 | | Subject: | Re: Items with no dimensons - shipping trouble | | Viewed: | 35 times | | Topic: | Suggestions | |
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| In Suggestions, FamilyBricks_AT writes:
| | Hello community,
I probably have missed the correct option to select, but heres my problem and
suggestion anyways.
I´ve ran into trouble with instant checkout on my little store, while buyers
have items ordered, which have no dimensions listed.
Since most lego parts are lightweight, for example the letter option (20/75g)
will be used if only weight (or nothing) is , and the restriction for height
(max 5mm for a letter austrian post) does no efect.
So shipping costs for example are set to 1€ for instant checkout, but with the
real dimensions of the item costs will be like 5,60 €.
I guess you get what I mean.
Is there any option already implemented?
"Backup for instant checkout" does not solve my problem
Would it be good to add an option in the settings, if items do not have dimensions
saved, and the buyer has one or more of them in the shopping-cart when checking
out, a warning should be shown and only QUOTE will be available?
I think this would be a great addition for both sellers and buyers. I appreciate
to get the correct shipping costs before I pay myself. And not having a discussion
after, maybe resulting in a bad feedback for no reason.
Thank you in advance for any help or opinions,
Gunny
|
BrickLink has given you as a seller a tool called instant checkout. Your shipping
settings you use in your store can be such that this tool is used or not, it
is a choice you as a seller must make, and buyers in your store have no say in
the matter. I think you have a duty as a seller to ensure that, if you use this
BrickLink tool, you set your store up properly and that you get all the help
you can possibly get from BrickLink to do so. I know you do not want to lose
money when buyers place orders, but I think it is very bad form to engage with
buyers for more money after they have paid the amount you said they must pay.
Where the dimensions are not set, you will see on an order the dimensions as
0 x 0 x 0 or ???. Those parts do not have dimensions. You can also get the items
manually in your inventory by going through your inventory pages and looking
for items with no dimensions. When you find such items, you can update the dimensions
in the packaging dimensions forum topic, so that the site updates the item and
that will update your your inventory with no trouble, or you can update them
in your inventory with huge problems. I would not recommend using manual dimensions
settings at all until BrickLink fixes the inventory page.
I do not think the site can manage instant quote generation, but it could be
a helpful tool. The trouble would be though that you as a seller get an email
message directly to your email for quotes and not on the messaging system, so
you can easily miss these requests if they end up in spam or promotions folders.
I also think that the purpose of instant checkout is to provide the total cost
the seller wants upfront, so it would be a bit weird to have to request a quote
again as no buyer can know at the time what would trigger such an event. And
lastly, items are not reserved for buyers in the quote process, so it might very
well be that the buyer lose the item while waiting for you to get back and answer.
Rather use the alternative below.
You can also set these items to "manual" only with no dimensions, then make a
manual shipping method and invoice orders with these items in, manually. Depending
on where you are, buyers will still have the option to request a cancellation
if they are not happy and you will then just cancel. That at least saves you
the costs of refunds as no money has been paid. It is a bit of extra admin work,
but I think that is safer than quote requests you might miss altogether.
There is also of course the alternative not to use the instant checkout tool
but to make your store entirely manual. You will anyway find that the vast majority
of instructions, decorated parts, sticker sheets, boxes and figures do not have
dimensions or have incorrect dimensions. So you need to make decisions regarding
the small settings you use for postage.
Also, before you part out new sets, check the catalogue entry for the set. New
parts are flagged "NEW" so you can make a note of those parts and edit the dimensions
directly when you part out the item. Just make sure you never make a change to
those parts afterwords. Alternatively, load everything up to an unused stockroom
and then check for items with no dimensions. Request those and then when fixed,
add your inventory.
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| | | | | Author: | Family.Bricks | | Posted: | Mar 11, 2021 05:28 | | Subject: | Re: Items with no dimensons - shipping trouble | | Viewed: | 21 times | | Topic: | Suggestions | |
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| Thanks all!
For me personal, it looks like hunting down items without dimensions and update
those is the best way to deal with it. And then when adding new ones just keeping
an eye on it.
thanks again
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Austria, Steiermark
Netherlands, Gelderland
USA, Oregon
South Africa, Western Cape