| Discussion Forum: Thread 275843 |
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| | | Author: | Heartbricker  | | Posted: | Sep 30, 2020 09:59 | | Subject: | Catalog error please fix. set# 10507 | | Viewed: | 88 times | | Topic: | Inventories | | Status: | Open | |
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| We had to refund a customer who ordered part# 4066 in trans light blue which
was extracted from set#10507
The part# is wrongly listed, it should be part #76371 which is an alternate but
has a tube in the center of the brick.
The customer had no use for the tubed part so we refunded in full.
Thank you.
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| | | | | Author: | starbeanie | | Posted: | Sep 30, 2020 10:02 | | Subject: | Re: Catalog error please fix. set# 10507 | | Viewed: | 30 times | | Topic: | Inventories | |
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| When you part out a set, it's your responsibility to see if your copy has
the alternates.
In Catalog, Heartbricker writes:
| | We had to refund a customer who ordered part# 4066 in trans light blue which
was extracted from set#10507
The part# is wrongly listed, it should be part #76371 which is an alternate but
has a tube in the center of the brick.
The customer had no use for the tubed part so we refunded in full.
Thank you.
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| | | | | | | Author: | Heartbricker | | Posted: | Sep 30, 2020 10:30 | | Subject: | Re: Catalog error please fix. set# 10507 | | Viewed: | 42 times | | Topic: | Inventories | |
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| In Catalog, starbeanie writes:
| | When you part out a set, it's your responsibility to see if your copy has
the alternates.
In Catalog, Heartbricker writes:
| | We had to refund a customer who ordered part# 4066 in trans light blue which
was extracted from set#10507
The part# is wrongly listed, it should be part #76371 which is an alternate but
has a tube in the center of the brick.
The customer had no use for the tubed part so we refunded in full.
Thank you.
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We took responsibility and refunded the buyer in full.
Just trying to be good Briclinkers by reporting this so other users avoid it.
But thanks for the lesson...
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| | | | | Author: | Classicsmiley | | Posted: | Sep 30, 2020 10:32 | | Subject: | Re: Catalog error please fix. set# 10507 | | Viewed: | 32 times | | Topic: | Inventories | |
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| In Catalog, Heartbricker writes:
| | We had to refund a customer who ordered part# in trans light blue which
was extracted from set#
The part# is wrongly listed, it should be part #[p=76371,15] which is an alternate but
has a tube in the center of the brick.
The customer had no use for the tubed part so we refunded in full.
Thank you.
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| | | | | | | Author: | Heartbricker | | Posted: | Sep 30, 2020 10:36 | | Subject: | Re: Catalog error please fix. set# 10507 | | Viewed: | 33 times | | Topic: | Inventories | |
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| In Catalog, Classicsmiley writes:
| | In Catalog, Heartbricker writes:
| | We had to refund a customer who ordered part# in trans light blue which
was extracted from set#
The part# is wrongly listed, it should be part #[p=76371,15] which is an alternate but
has a tube in the center of the brick.
The customer had no use for the tubed part so we refunded in full.
Thank you.
|
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Yup, the set doesn't list the tubed part as a possible alternate so we didn't
think to check when we parted them out.
Thank you.
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USA, New Jersey
