Discussion Forum: Thread 272811

 Author: CanadaFirst View Messages Posted By CanadaFirst
 Posted: Aug 5, 2020 09:55
 Subject: Negative feedback based on a lie
 Viewed: 365 times
 Topic: Problem
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CanadaFirst (12134)

Location:  Canada, Quebec
Member Since Contact Type Status
Mar 27, 2017 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Canada First Bricks
A buyer left us a negative feedback claiming that delivery took two months but
the order was invoiced on the 4th of July and completed on the 5th of August.
A delivery delay of one month from Canada to Germany is not unreasonable when
the buyer doesn't ask (and pay for) express shipping, especially during the
COVID pandemic. Every single shipping platform states that delays are to be expected.

While I know that this is not one of the official reasons to have a feedback
removed we feel that it should be removed as it is untrue. We blocked the buyer
before his negative feedback because after the order shipped he started asking
for a refund.

Could a bricklink admin remove this feedback please?

Also, could there be a way for sellers/buyers to be able to ask for removal of
a feedback that is demonstrably false? For instance, if someone posts a feedback
saying that someone didn't pay an order and tney did, a feedback stating
a delay that is not true like in our case, someone saying they didn't receive
their order when tracking shows they did, etc...
 Author: rick_holl View Messages Posted By rick_holl
 Posted: Aug 5, 2020 10:01
 Subject: Re: Negative feedback based on a lie
 Viewed: 77 times
 Topic: Problem
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rick_holl (430)

Location:  Canada, Quebec
Member Since Contact Type Status
Jan 6, 2019 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Rick’s brick shop
In Problem, CanadaFirst writes:
  A buyer left us a negative feedback claiming that delivery took two months but
the order was invoiced on the 4th of July and completed on the 5th of August.
A delivery delay of one month from Canada to Germany is not unreasonable when
the buyer doesn't ask (and pay for) express shipping, especially during the
COVID pandemic. Every single shipping platform states that delays are to be expected.

While I know that this is not one of the official reasons to have a feedback
removed we feel that it should be removed as it is untrue. We blocked the buyer
before his negative feedback because after the order shipped he started asking
for a refund.

Could a bricklink admin remove this feedback please?

Also, could there be a way for sellers/buyers to be able to ask for removal of
a feedback that is demonstrably false? For instance, if someone posts a feedback
saying that someone didn't pay an order and tney did, a feedback stating
a delay that is not true like in our case, someone saying they didn't receive
their order when tracking shows they did, etc...

Totally approve your point, i would add another one:
Feedback removal due to customers not reading store terms
 Author: infinibrix View Messages Posted By infinibrix
 Posted: Aug 5, 2020 10:11
 Subject: Re: Negative feedback based on a lie
 Viewed: 71 times
 Topic: Problem
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infinibrix (3210)

Location:  United Kingdom, England
Member Since Contact Type Status
Jul 1, 2013 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: infinibrix
In Problem, rick_holl writes:
  Totally approve your point, i would add another one:
Feedback removal due to customers not reading store terms

Yes but only if the buyer is given fair opportunity to cancel should they have
overlooked something in the terms
 Author: rick_holl View Messages Posted By rick_holl
 Posted: Aug 5, 2020 10:13
 Subject: Re: Negative feedback based on a lie
 Viewed: 65 times
 Topic: Problem
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rick_holl (430)

Location:  Canada, Quebec
Member Since Contact Type Status
Jan 6, 2019 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Rick’s brick shop
In Problem, infinibrix writes:
  In Problem, rick_holl writes:
  Totally approve your point, i would add another one:
Feedback removal due to customers not reading store terms

Yes but only if the buyer is given fair opportunity to cancel should they have
overlooked something in the terms

agree
 Author: J_Keter View Messages Posted By J_Keter
 Posted: Aug 5, 2020 11:25
 Subject: Re: Negative feedback based on a lie
 Viewed: 71 times
 Topic: Problem
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J_Keter (10314)

Location:  Lithuania, Vilnius
Member Since Contact Type Status
Feb 17, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: We!come - Shop
In Problem, rick_holl writes:
  Feedback removal due to customers not reading store terms

Absolutely actual. I think should be also a special confirmation that buyer read
and confirm store terms before ordering. For us (and our business model) the
largest problem that nobody check terms.
 Author: rick_holl View Messages Posted By rick_holl
 Posted: Aug 5, 2020 11:30
 Subject: Re: Negative feedback based on a lie
 Viewed: 62 times
 Topic: Problem
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rick_holl (430)

Location:  Canada, Quebec
Member Since Contact Type Status
Jan 6, 2019 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Rick’s brick shop
In Problem, J_Keter writes:
  In Problem, rick_holl writes:
  Feedback removal due to customers not reading store terms

Absolutely actual. I think should be also a special confirmation that buyer read
and confirm store terms before ordering. For us (and our business model) the
largest problem that nobody check terms.

That'd be a great feature!
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Aug 5, 2020 11:53
 Subject: Re: Negative feedback based on a lie
 Viewed: 62 times
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Brickwilbo (1500)

Location:  Netherlands, Gelderland
Member Since Contact Type Status Collage
Oct 24, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: Brickwilbo Betuwe Bricks
BrickLink Discussions Moderator (?)
In Problem, J_Keter writes:
  In Problem, rick_holl writes:
  Feedback removal due to customers not reading store terms

Absolutely actual. I think should be also a special confirmation that buyer read
and confirm store terms before ordering. For us (and our business model) the
largest problem that nobody check terms.

In step 1 at checkout Terms are shown and agreed to.
 Author: popsicle View Messages Posted By popsicle
 Posted: Aug 5, 2020 12:02
 Subject: Re: Negative feedback based on a lie
 Viewed: 53 times
 Topic: Problem
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popsicle (5946)

Location:  USA, Washington
Member Since Contact Type Status
Feb 21, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ConstrucToys
In Problem, Brickwilbo writes:
  In Problem, J_Keter writes:
  In Problem, rick_holl writes:
  Feedback removal due to customers not reading store terms

Absolutely actual. I think should be also a special confirmation that buyer read
and confirm store terms before ordering. For us (and our business model) the
largest problem that nobody check terms.

In step 1 at checkout Terms are shown and agreed to.

+1
 Author: CanadaFirst View Messages Posted By CanadaFirst
 Posted: Aug 5, 2020 14:00
 Subject: Re: Negative feedback based on a lie
 Viewed: 46 times
 Topic: Problem
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CanadaFirst (12134)

Location:  Canada, Quebec
Member Since Contact Type Status
Mar 27, 2017 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Canada First Bricks
In Problem, Brickwilbo writes:
  In Problem, J_Keter writes:
  In Problem, rick_holl writes:
  Feedback removal due to customers not reading store terms

Absolutely actual. I think should be also a special confirmation that buyer read
and confirm store terms before ordering. For us (and our business model) the
largest problem that nobody check terms.

In step 1 at checkout Terms are shown and agreed to.

Hi!

Just a quick question. Since you are a moderator, does this mean that the bricklink
Admins are aware of this post or should I send an email as well? The last thing
we want to do is be bothersome and annoying.
 Author: J_Keter View Messages Posted By J_Keter
 Posted: Aug 5, 2020 16:53
 Subject: Re: Negative feedback based on a lie
 Viewed: 36 times
 Topic: Problem
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J_Keter (10314)

Location:  Lithuania, Vilnius
Member Since Contact Type Status
Feb 17, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: We!come - Shop
In Problem, Brickwilbo writes:
  In Problem, J_Keter writes:
  In Problem, rick_holl writes:
  Feedback removal due to customers not reading store terms

Absolutely actual. I think should be also a special confirmation that buyer read
and confirm store terms before ordering. For us (and our business model) the
largest problem that nobody check terms.

In step 1 at checkout Terms are shown and agreed to.

I mean something like a pop-up, probably. In process of checkout they are not
really visible
 Author: qwertyboy View Messages Posted By qwertyboy
 Posted: Aug 6, 2020 11:37
 Subject: Re: Negative feedback based on a lie
 Viewed: 47 times
 Topic: Problem
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qwertyboy (6038)

Location:  Canada, Alberta
Member Since Contact Type Status
Apr 9, 2013 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Maple Bricks
In Problem, J_Keter writes:
  In Problem, Brickwilbo writes:
  In Problem, J_Keter writes:
  In Problem, rick_holl writes:
  Feedback removal due to customers not reading store terms

Absolutely actual. I think should be also a special confirmation that buyer read
and confirm store terms before ordering. For us (and our business model) the
largest problem that nobody check terms.

In step 1 at checkout Terms are shown and agreed to.

I mean something like a pop-up, probably. In process of checkout they are not
really visible

A pop-up will get the same treatment as the terms shown now - "yeah yeah OK let's
get on with it".

It is how people treat other "read this before continuing". Do _you_ read every
"license agreement" that comes up when you install new software? How about new
or changed license agreements for other online services - like FaceBook, Twitter
etc. People don't read them (if they did and actually understood what they
said, there would be way fewer people on those platforms).

No amount of pushing-terms-in-the-face-of-buyers will actually make them read
these terms. And with the current way the 'Webs are used, you can't really
blame them (well, I guess you can, but it won't help in getting sales done).

Niek.
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Aug 5, 2020 12:12
 Subject: Re: Negative feedback based on a lie
 Viewed: 54 times
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yorbrick (854)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
In Problem, J_Keter writes:
  In Problem, rick_holl writes:
  Feedback removal due to customers not reading store terms

Absolutely actual. I think should be also a special confirmation that buyer read
and confirm store terms before ordering. For us (and our business model) the
largest problem that nobody check terms.

That would be great if sellers also stuck to a minimum service standard, do not
have excessive terms and do not put lots of extra fees in their terms.
 Author: J_Keter View Messages Posted By J_Keter
 Posted: Aug 5, 2020 16:59
 Subject: Re: Negative feedback based on a lie
 Viewed: 50 times
 Topic: Problem
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J_Keter (10314)

Location:  Lithuania, Vilnius
Member Since Contact Type Status
Feb 17, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: We!come - Shop
In Problem, yorbrick writes:
  In Problem, J_Keter writes:
  In Problem, rick_holl writes:
  Feedback removal due to customers not reading store terms

Absolutely actual. I think should be also a special confirmation that buyer read
and confirm store terms before ordering. For us (and our business model) the
largest problem that nobody check terms.

That would be great if sellers also stuck to a minimum service standard, do not
have excessive terms and do not put lots of extra fees in their terms.

Absolutely true!
We have only one fee that allow our buyers to make orders with thousands lots
if they want it, we don't want to block orders of customers who need parts,
but we can't pack such orders without this fee.
And we have a two-stage shipping method we can't have a store without. We
have no problem with it if any customer read terms before ordering. But for sure
just 30-40% of customers do it.
But we find solution, in some days we finish software which will send authomatic
messages to our customers about each step of their order at our store. Hope it
will works =)
 Author: Quba View Messages Posted By Quba
 Posted: Aug 5, 2020 10:05
 Subject: Re: Negative feedback based on a lie
 Viewed: 72 times
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Quba (185)

Location:  Germany, Nordrhein-Westfalen
Member Since Contact Type Status
May 29, 2019 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Paranormal Bricks
I package from Canada to Germany is 3 days max ( ͡° ͜ʖ ͡°)
 Author: thingsnstuff View Messages Posted By thingsnstuff
 Posted: Aug 5, 2020 18:59
 Subject: Re: Negative feedback based on a lie
 Viewed: 60 times
 Topic: Problem
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thingsnstuff (676)

Location:  Canada, Alberta
Member Since Contact Type Status
Aug 21, 2011 Member Does Not Allow Contact Seller
Buying Privileges - OKSelling Privileges - OK
Store: Things 'n Stuff
In Problem, Quba writes:
  I package from Canada to Germany is 3 days max ( ͡° ͜ʖ ͡°)

Obviously not using Canada Post!

I've been waiting on an oversized lettermail package from Ontario (I'm
in Alberta) for over five weeks now.
 Author: Emporiosa View Messages Posted By Emporiosa
 Posted: Aug 5, 2020 19:14
 Subject: Re: Negative feedback based on a lie
 Viewed: 51 times
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Emporiosa (2418)

Location:  Canada, Ontario
Member Since Contact Type Status
Jan 5, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Emporiosa
In Problem, thingsnstuff writes:
  In Problem, Quba writes:
  I package from Canada to Germany is 3 days max ( ͡° ͜ʖ ͡°)

Obviously not using Canada Post!

I've been waiting on an oversized lettermail package from Ontario (I'm
in Alberta) for over five weeks now.

*Laughs in Ontarian*

Oh the joys of living in Ontario... even within the province it's that long.
It's quicker to receive a package from BC than it is from Toronto (and I'm
in Ottawa). It's getting better but you never know when it will just get
stuck in a backlog somewhere, and it gets compounded as it hits another depot
with a crazy backlog.
 Author: thingsnstuff View Messages Posted By thingsnstuff
 Posted: Aug 5, 2020 21:26
 Subject: Re: Negative feedback based on a lie
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thingsnstuff (676)

Location:  Canada, Alberta
Member Since Contact Type Status
Aug 21, 2011 Member Does Not Allow Contact Seller
Buying Privileges - OKSelling Privileges - OK
Store: Things 'n Stuff
In Problem, Emporiosa writes:
  In Problem, thingsnstuff writes:
  In Problem, Quba writes:
  I package from Canada to Germany is 3 days max ( ͡° ͜ʖ ͡°)

Obviously not using Canada Post!

I've been waiting on an oversized lettermail package from Ontario (I'm
in Alberta) for over five weeks now.

*Laughs in Ontarian*

Oh the joys of living in Ontario... even within the province it's that long.
It's quicker to receive a package from BC than it is from Toronto (and I'm
in Ottawa). It's getting better but you never know when it will just get
stuck in a backlog somewhere, and it gets compounded as it hits another depot
with a crazy backlog.

Hey, nice accent ya got there!
I placed an order with you (Ottawa region) on July 14 and it took a fairly normal
13 days to get here but the other order was shipped (Hamilton region) on June
28
and is still missing!
I've also had orders I've sent out make it from here in Calgary
to places in ON in 7-10 days in the same timeframe. It's totally inconsistent!
Anyways, sounds like that's SOP for Canada Post...
 Author: tonnic View Messages Posted By tonnic
 Posted: Aug 5, 2020 10:35
 Subject: Re: Negative feedback based on a lie
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tonnic (3502)

Location:  Netherlands, Noord-Holland
Member Since Contact Type Status
Sep 30, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Tons_of_Bricks
In Problem, CanadaFirst writes:
  A buyer left us a negative feedback claiming that delivery took two months but
the order was invoiced on the 4th of July and completed on the 5th of August.
A delivery delay of one month from Canada to Germany is not unreasonable when
the buyer doesn't ask (and pay for) express shipping, especially during the
COVID pandemic. Every single shipping platform states that delays are to be expected.

While I know that this is not one of the official reasons to have a feedback
removed we feel that it should be removed as it is untrue. We blocked the buyer
before his negative feedback because after the order shipped he started asking
for a refund.

Could a bricklink admin remove this feedback please?

Also, could there be a way for sellers/buyers to be able to ask for removal of
a feedback that is demonstrably false? For instance, if someone posts a feedback
saying that someone didn't pay an order and tney did, a feedback stating
a delay that is not true like in our case, someone saying they didn't receive
their order when tracking shows they did, etc...

Well, this buyer does bring some havoc!
Almost 10% of his given feedback is non positive.
I guess he is not satisfied easily to say the least.
 Author: Brick_Qc View Messages Posted By Brick_Qc
 Posted: Aug 5, 2020 12:19
 Subject: Re: Negative feedback based on a lie
 Viewed: 60 times
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Brick_Qc (1517)

Location:  Canada, Quebec
Member Since Contact Type Status
Aug 21, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick_Qc
Soooo blocked...

I'm pretty sure there's a couple of us that'll be doing this.
 Author: Heartbricker View Messages Posted By Heartbricker
 Posted: Aug 5, 2020 16:31
 Subject: Re: Negative feedback based on a lie
 Viewed: 57 times
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Heartbricker (10001)

Location:  USA, New Jersey
Member Since Contact Type Status
Dec 29, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Heart Bricker
In Problem, CanadaFirst writes:
  A buyer left us a negative feedback claiming that delivery took two months but
the order was invoiced on the 4th of July and completed on the 5th of August.
A delivery delay of one month from Canada to Germany is not unreasonable when
the buyer doesn't ask (and pay for) express shipping, especially during the
COVID pandemic. Every single shipping platform states that delays are to be expected.

While I know that this is not one of the official reasons to have a feedback
removed we feel that it should be removed as it is untrue. We blocked the buyer
before his negative feedback because after the order shipped he started asking
for a refund.

Could a bricklink admin remove this feedback please?

Also, could there be a way for sellers/buyers to be able to ask for removal of
a feedback that is demonstrably false? For instance, if someone posts a feedback
saying that someone didn't pay an order and tney did, a feedback stating
a delay that is not true like in our case, someone saying they didn't receive
their order when tracking shows they did, etc...

First thing i would try to do (before involving admin) is write to the buyer,
explain that he's hurting your business and livelihood for something you
had no control over, also mention that when other sellers see that he leaves
non positives so cavalierly - he's gonna end on the no service list of many
shops who don't want to do their best and get a negative that is not deserved.

If that doesn't work- then try other channels. We've been able to reason
with most buyers who have left us undeserving neutrals (because mail was slow,
customs issues, etc..).
We have one that we got because mail took a week even though the package was
scanned at the post office same day (within 3 hours)- buyer never responded and
we never wanted to bother admin about it...
didn't slow us down and you have a fantastic shop so i doubt this will affect
your business. But i also understand the frustration.
Good luck.
 Author: CanadaFirst View Messages Posted By CanadaFirst
 Posted: Aug 5, 2020 16:42
 Subject: Re: Negative feedback based on a lie
 Viewed: 49 times
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CanadaFirst (12134)

Location:  Canada, Quebec
Member Since Contact Type Status
Mar 27, 2017 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Canada First Bricks
In Problem, Heartbricker writes:
  In Problem, CanadaFirst writes:
  A buyer left us a negative feedback claiming that delivery took two months but
the order was invoiced on the 4th of July and completed on the 5th of August.
A delivery delay of one month from Canada to Germany is not unreasonable when
the buyer doesn't ask (and pay for) express shipping, especially during the
COVID pandemic. Every single shipping platform states that delays are to be expected.

While I know that this is not one of the official reasons to have a feedback
removed we feel that it should be removed as it is untrue. We blocked the buyer
before his negative feedback because after the order shipped he started asking
for a refund.

Could a bricklink admin remove this feedback please?

Also, could there be a way for sellers/buyers to be able to ask for removal of
a feedback that is demonstrably false? For instance, if someone posts a feedback
saying that someone didn't pay an order and tney did, a feedback stating
a delay that is not true like in our case, someone saying they didn't receive
their order when tracking shows they did, etc...

First thing i would try to do (before involving admin) is write to the buyer,
explain that he's hurting your business and livelihood for something you
had no control over, also mention that when other sellers see that he leaves
non positives so cavalierly - he's gonna end on the no service list of many
shops who don't want to do their best and get a negative that is not deserved.

If that doesn't work- then try other channels. We've been able to reason
with most buyers who have left us undeserving neutrals (because mail was slow,
customs issues, etc..).
We have one that we got because mail took a week even though the package was
scanned at the post office same day (within 3 hours)- buyer never responded and
we never wanted to bother admin about it...
didn't slow us down and you have a fantastic shop so i doubt this will affect
your business. But i also understand the frustration.
Good luck.

Thanks, it's appreciated.

We did try to discuss it with him but either he doesn't see it or he chooses
not to.

We looked and it seems that a lot of the non-positive feedbacks he left are related
to shipping times so perhaps his expectations are not realistic.

In messages he mentioned that he really needed a box we sell and that it was
impossible for him to get it somewhere else and never mentioned needing it fast
and once it had shipped he started threatening to 'cancel' the order
if he didn't get the box in a week or two and wanted us to refund him.

The worst part is, this is all over a 23$ order. We know that the feedback probably
won't affect us too much but it's getting under my skin because it's
so brazen and wrong, especially since he says it took two months and it took
one. had he asked for express shipping we would have invoice him for it and he
would have had it much faster but he would have had to pay for it. It's almost
like he tries to get things at express speed without paying for it and threatens
sellers once the order is shipped. If we could change something it would be to
simply never have made that sale with that buyer. Sorry for ranting, this might
seem like nothing but it's annoying to have a permanent false feedback on
our record because of this.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Aug 5, 2020 16:51
 Subject: Re: Negative feedback based on a lie
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SylvainLS (36)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: BuyerOnly
BrickLink Discussions Moderator (?)
In Problem, CanadaFirst writes:
  […]
especially since he says it took two months and it took one. […]

It’s car mechanics / babysitters months: “per month or part thereof.”
 Author: mach1baby View Messages Posted By mach1baby
 Posted: Aug 5, 2020 19:40
 Subject: Re: Negative feedback based on a lie
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mach1baby (6763)

Location:  USA, Washington
Member Since Contact Type Status
Mar 26, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Everything StarWars & More
In Problem, CanadaFirst writes:
  A buyer left us a negative feedback claiming that delivery took two months but
the order was invoiced on the 4th of July and completed on the 5th of August.
A delivery delay of one month from Canada to Germany is not unreasonable when
the buyer doesn't ask (and pay for) express shipping, especially during the
COVID pandemic. Every single shipping platform states that delays are to be expected.

While I know that this is not one of the official reasons to have a feedback
removed we feel that it should be removed as it is untrue. We blocked the buyer
before his negative feedback because after the order shipped he started asking
for a refund.

Could a bricklink admin remove this feedback please?

Also, could there be a way for sellers/buyers to be able to ask for removal of
a feedback that is demonstrably false? For instance, if someone posts a feedback
saying that someone didn't pay an order and tney did, a feedback stating
a delay that is not true like in our case, someone saying they didn't receive
their order when tracking shows they did, etc...

For this reason alone is why we have put the brakes on international shipping,
even to our neighbors to the north. It doesn't matter how many places you
put it on your page or in terms, folks don't read. So most likely for
us we will wait until next year to open back up internationally and avoid paypal
claims and crappy undeserved feedback.
I agree with a pop up or a disclaimer at the final click of purchase that terms
have been read and agreed to.

Scott
 Author: MR1995 View Messages Posted By MR1995
 Posted: Aug 6, 2020 10:08
 Subject: Re: Negative feedback based on a lie
 Viewed: 74 times
 Topic: Problem
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MR1995 (95)

Location:  Germany, Brandenburg
Member Since Contact Type Status
Mar 28, 2020 Contact Member Buyer
No Longer Registered
No Longer Registered
Hallo Bricklinker,

da ich sehe das ich mit meinen Feedbacks eher das Gegenteil erreicht habe, statt
das alle glücklich sind, möchte ich mich hiermit am heutigen Tage, den 06.August.2020
bei allen entschuldigen, den ich Leid zugefügt habe, das stand mir nicht zu,
wollte ich auch nicht.

Damit ist es natürlich nicht für jeden getan, weil das ja auch nur Worte sind.

Da die jetzige Zeit ein wenig schwer ist durch Corona, was ich jetzt auch verstehen
kann, da ich mich gestrigen Abends mit diesen Problemen, die ich über dieses
Portal angerichtet habe, wiedergut machen will.

Denn diese Zeit verlangt auch in gewisserweise ein Maß an Zusammenhalt.

Sicherlich ist auch nicht jeder fehlerfrei, wir alle machen Fehler, ich selber
auch manchmal, aber bin manchmal bloß zu Stolz es zuzugeben.

Insbesondere entschuldige ich mich bei:

44bricks
Canada First Bricks
Top und Rar in Germany
Floath Bricks
Bricksel

Ich hoffe natürlich nicht, das es für den einen oder anderen zu spät, durch mich
ist.

Beste und freundliche Grüße

Marius Reinhardt




Hello Bricklinker,

Since I see that with my feedback I have achieved the opposite rather than that
everyone is happy, I would like to apologize to everyone for whom I have suffered
today, 6 August 2020, I was not entitled to, I didn't want to either.

Of course, this is not enough for everyone, because these are just words.

Since the current time is a little difficult due to Corona, which I can understand
now, because I want to make up for the problems I have created this evening yesterday
evening.

Because this time also requires a certain amount of cohesion.

Certainly not everyone is flawless, we all make mistakes, myself sometimes, but
sometimes I'm just too proud to admit it.

I especially apologize to:

44bricks
Canada First Bricks
Top and rare in Germany
Floath bricks
Bricksel

Of course I don't hope that it's too late for one or the other, because
of me.

Best and friendly regards

Marius Reinhardt



In Problem, CanadaFirst writes:
  A buyer left us a negative feedback claiming that delivery took two months but
the order was invoiced on the 4th of July and completed on the 5th of August.
A delivery delay of one month from Canada to Germany is not unreasonable when
the buyer doesn't ask (and pay for) express shipping, especially during the
COVID pandemic. Every single shipping platform states that delays are to be expected.

While I know that this is not one of the official reasons to have a feedback
removed we feel that it should be removed as it is untrue. We blocked the buyer
before his negative feedback because after the order shipped he started asking
for a refund.

Could a bricklink admin remove this feedback please?

Also, could there be a way for sellers/buyers to be able to ask for removal of
a feedback that is demonstrably false? For instance, if someone posts a feedback
saying that someone didn't pay an order and tney did, a feedback stating
a delay that is not true like in our case, someone saying they didn't receive
their order when tracking shows they did, etc...
 Author: CanadaFirst View Messages Posted By CanadaFirst
 Posted: Aug 6, 2020 10:28
 Subject: Re: Negative feedback based on a lie
 Viewed: 43 times
 Topic: Problem
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CanadaFirst (12134)

Location:  Canada, Quebec
Member Since Contact Type Status
Mar 27, 2017 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Canada First Bricks
In Problem, MR1995 writes:
  Hallo Bricklinker,

da ich sehe das ich mit meinen Feedbacks eher das Gegenteil erreicht habe, statt
das alle glücklich sind, möchte ich mich hiermit am heutigen Tage, den 06.August.2020
bei allen entschuldigen, den ich Leid zugefügt habe, das stand mir nicht zu,
wollte ich auch nicht.

Damit ist es natürlich nicht für jeden getan, weil das ja auch nur Worte sind.

Da die jetzige Zeit ein wenig schwer ist durch Corona, was ich jetzt auch verstehen
kann, da ich mich gestrigen Abends mit diesen Problemen, die ich über dieses
Portal angerichtet habe, wiedergut machen will.

Denn diese Zeit verlangt auch in gewisserweise ein Maß an Zusammenhalt.

Sicherlich ist auch nicht jeder fehlerfrei, wir alle machen Fehler, ich selber
auch manchmal, aber bin manchmal bloß zu Stolz es zuzugeben.

Insbesondere entschuldige ich mich bei:

44bricks
Canada First Bricks
Top und Rar in Germany
Floath Bricks
Bricksel

Ich hoffe natürlich nicht, das es für den einen oder anderen zu spät, durch mich
ist.

Beste und freundliche Grüße

Marius Reinhardt




Hello Bricklinker,

Since I see that with my feedback I have achieved the opposite rather than that
everyone is happy, I would like to apologize to everyone for whom I have suffered
today, 6 August 2020, I was not entitled to, I didn't want to either.

Of course, this is not enough for everyone, because these are just words.

Since the current time is a little difficult due to Corona, which I can understand
now, because I want to make up for the problems I have created this evening yesterday
evening.

Because this time also requires a certain amount of cohesion.

Certainly not everyone is flawless, we all make mistakes, myself sometimes, but
sometimes I'm just too proud to admit it.

I especially apologize to:

44bricks
Canada First Bricks
Top and rare in Germany
Floath bricks
Bricksel

Of course I don't hope that it's too late for one or the other, because
of me.

Best and friendly regards

Marius Reinhardt

An apology is one thing but as you say, they are just words.

Actions speak louder.

You can use this link to remove the feedbacks for which you apologize, it would
go a long way to show that you mean more than mere words:

https://www.bricklink.com/feedbackDel.asp
 Author: CanadaFirst View Messages Posted By CanadaFirst
 Posted: Aug 6, 2020 10:46
 Subject: Re: Negative feedback based on a lie
 Viewed: 39 times
 Topic: Problem
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CanadaFirst (12134)

Location:  Canada, Quebec
Member Since Contact Type Status
Mar 27, 2017 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Canada First Bricks
In Problem, MR1995 writes:

Quick note: If you remove your negative feedback we will obviously remove ours
since it was left because we received an unwarranted negative feedback.
 Author: tonnic View Messages Posted By tonnic
 Posted: Aug 6, 2020 11:47
 Subject: Re: Negative feedback based on a lie
 Viewed: 48 times
 Topic: Problem
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tonnic (3502)

Location:  Netherlands, Noord-Holland
Member Since Contact Type Status
Sep 30, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Tons_of_Bricks
I hope all involved Bricklinkmembers look at this in a positive way, and yes,
Marius might need to take the first step in removing the non positive feedback
he gave but only if he thinks, afterwards, he should have been more gentle.

As you might have read, I responded on the forumpost regarding that the buyer,
Marius, did some damage, specially compared to the feedback percentage.

Marius knows, although I am not one of the sellers, I still believe he was too
quick and to harsh. I used the word havoc.

Although I do not ship abroad, only on request, I allowed a German a day before
this original forumpost, to buy from my shop.
He was and still is friendly.

When I posted my response on this forumpost I did check the buyers feedback given
and taken.
I did not check if it was the same buyer as I invited to buy from me the day
before.

The same evening, just a few hours later, Marius, the buyer that was ‘the subject’
of this forumpost, e-mailed me.
To be short, we exchanged some e-mails, all in a good way, I stood by my response
on the forumpost but I made my explanation more broad (is that the right way
of saying it?). I also mentioned standard shippingtime from Canada to Germany
normally can take a month, like this one did, I even checked the timeframe of
the order at the first week of July, and in Corona times this is quite fast due
to extra delays.

Well, I can make my story even longer, but I think Marius is a good person but
too quick, and maybe too eager in receiving his order.

And no, I am not saying this because his order is still open and I am afraid
of his feedback. He accepted my response on the forum and my answers regarding
I think he was too harsh and too quick in leaving non positive feedback.

So to all involved, give eachother a chance to make it right!
 Author: CanadaFirst View Messages Posted By CanadaFirst
 Posted: Aug 6, 2020 12:00
 Subject: Re: Negative feedback based on a lie
 Viewed: 48 times
 Topic: Problem
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CanadaFirst (12134)

Location:  Canada, Quebec
Member Since Contact Type Status
Mar 27, 2017 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Canada First Bricks
In Problem, tonnic writes:
  I hope all involved Bricklinkmembers look at this in a positive way, and yes,
Marius might need to take the first step in removing the non positive feedback
he gave but only if he thinks, afterwards, he should have been more gentle.

As you might have read, I responded on the forumpost regarding that the buyer,
Marius, did some damage, specially compared to the feedback percentage.

Marius knows, although I am not one of the sellers, I still believe he was too
quick and to harsh. I used the word havoc.

Although I do not ship abroad, only on request, I allowed a German a day before
this original forumpost, to buy from my shop.
He was and still is friendly.

When I posted my response on this forumpost I did check the buyers feedback given
and taken.
I did not check if it was the same buyer as I invited to buy from me the day
before.

The same evening, just a few hours later, Marius, the buyer that was ‘the subject’
of this forumpost, e-mailed me.
To be short, we exchanged some e-mails, all in a good way, I stood by my response
on the forumpost but I made my explanation more broad (is that the right way
of saying it?). I also mentioned standard shippingtime from Canada to Germany
normally can take a month, like this one did, I even checked the timeframe of
the order at the first week of July, and in Corona times this is quite fast due
to extra delays.

Well, I can make my story even longer, but I think Marius is a good person but
too quick, and maybe too eager in receiving his order.

And no, I am not saying this because his order is still open and I am afraid
of his feedback. He accepted my response on the forum and my answers regarding
I think he was too harsh and too quick in leaving non positive feedback.

So to all involved, give eachother a chance to make it right!

NOTE:

We will keep everyone here informed but so far he has not removed the feedback
therefore the situation is not resolved. Words are wind. It's easy to post
and apology but it doesn't resolve the situation. For now, we would still
advise any seller doing business with this buyer to be careful as he has left
an unwarranted negative feedback and has apologized for it therefore knows it
was wrong but he has not taken any action to correct this.

When/if he does we will let you know here.
 Author: gogogovro View Messages Posted By gogogovro
 Posted: Aug 6, 2020 12:16
 Subject: Re: Negative feedback based on a lie
 Viewed: 55 times
 Topic: Problem
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gogogovro (1024)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 21, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bricker King
  Words are wind. It's easy to post and apology but it doesn't resolve the situation.

Well that's not true. I don't think it was easy to post an apology like
that. The buyer is obviously trying to do what's right. Have you reached
out to him personally since the apology? I don't think your forum replies
to his apology are helping the situation. Just saying.
 Author: CanadaFirst View Messages Posted By CanadaFirst
 Posted: Aug 6, 2020 13:15
 Subject: Re: Negative feedback based on a lie
 Viewed: 44 times
 Topic: Problem
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CanadaFirst (12134)

Location:  Canada, Quebec
Member Since Contact Type Status
Mar 27, 2017 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Canada First Bricks
In Problem, CanadaFirst writes:
  In Problem, tonnic writes:
  I hope all involved Bricklinkmembers look at this in a positive way, and yes,
Marius might need to take the first step in removing the non positive feedback
he gave but only if he thinks, afterwards, he should have been more gentle.

As you might have read, I responded on the forumpost regarding that the buyer,
Marius, did some damage, specially compared to the feedback percentage.

Marius knows, although I am not one of the sellers, I still believe he was too
quick and to harsh. I used the word havoc.

Although I do not ship abroad, only on request, I allowed a German a day before
this original forumpost, to buy from my shop.
He was and still is friendly.

When I posted my response on this forumpost I did check the buyers feedback given
and taken.
I did not check if it was the same buyer as I invited to buy from me the day
before.

The same evening, just a few hours later, Marius, the buyer that was ‘the subject’
of this forumpost, e-mailed me.
To be short, we exchanged some e-mails, all in a good way, I stood by my response
on the forumpost but I made my explanation more broad (is that the right way
of saying it?). I also mentioned standard shippingtime from Canada to Germany
normally can take a month, like this one did, I even checked the timeframe of
the order at the first week of July, and in Corona times this is quite fast due
to extra delays.

Well, I can make my story even longer, but I think Marius is a good person but
too quick, and maybe too eager in receiving his order.

And no, I am not saying this because his order is still open and I am afraid
of his feedback. He accepted my response on the forum and my answers regarding
I think he was too harsh and too quick in leaving non positive feedback.

So to all involved, give eachother a chance to make it right!

NOTE:

We will keep everyone here informed but so far he has not removed the feedback
therefore the situation is not resolved. Words are wind. It's easy to post
and apology but it doesn't resolve the situation. For now, we would still
advise any seller doing business with this buyer to be careful as he has left
an unwarranted negative feedback and has apologized for it therefore knows it
was wrong but he has not taken any action to correct this.

When/if he does we will let you know here.

The situation is finally resolved, we have both removed our mutual feedbacks.

We would like to thank our fellow bricklinkers for their suggestions and support
and we will also take this opportunity to tell Marius Reinhardt that we accept
his apology fully and wish him good luck on his future bricklink experiences.
 Author: MR1995 View Messages Posted By MR1995
 Posted: Aug 6, 2020 13:38
 Subject: Re: Negative feedback based on a lie
 Viewed: 60 times
 Topic: Problem
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MR1995 (95)

Location:  Germany, Brandenburg
Member Since Contact Type Status
Mar 28, 2020 Contact Member Buyer
No Longer Registered
No Longer Registered
Hello Sylvain,

have reset the negative feedback, I can do that with other members or only with
you.

Best and friendly regards

Marius




In Problem, CanadaFirst writes:
  In Problem, CanadaFirst writes:
  In Problem, tonnic writes:
  I hope all involved Bricklinkmembers look at this in a positive way, and yes,
Marius might need to take the first step in removing the non positive feedback
he gave but only if he thinks, afterwards, he should have been more gentle.

As you might have read, I responded on the forumpost regarding that the buyer,
Marius, did some damage, specially compared to the feedback percentage.

Marius knows, although I am not one of the sellers, I still believe he was too
quick and to harsh. I used the word havoc.

Although I do not ship abroad, only on request, I allowed a German a day before
this original forumpost, to buy from my shop.
He was and still is friendly.

When I posted my response on this forumpost I did check the buyers feedback given
and taken.
I did not check if it was the same buyer as I invited to buy from me the day
before.

The same evening, just a few hours later, Marius, the buyer that was ‘the subject’
of this forumpost, e-mailed me.
To be short, we exchanged some e-mails, all in a good way, I stood by my response
on the forumpost but I made my explanation more broad (is that the right way
of saying it?). I also mentioned standard shippingtime from Canada to Germany
normally can take a month, like this one did, I even checked the timeframe of
the order at the first week of July, and in Corona times this is quite fast due
to extra delays.

Well, I can make my story even longer, but I think Marius is a good person but
too quick, and maybe too eager in receiving his order.

And no, I am not saying this because his order is still open and I am afraid
of his feedback. He accepted my response on the forum and my answers regarding
I think he was too harsh and too quick in leaving non positive feedback.

So to all involved, give eachother a chance to make it right!

NOTE:

We will keep everyone here informed but so far he has not removed the feedback
therefore the situation is not resolved. Words are wind. It's easy to post
and apology but it doesn't resolve the situation. For now, we would still
advise any seller doing business with this buyer to be careful as he has left
an unwarranted negative feedback and has apologized for it therefore knows it
was wrong but he has not taken any action to correct this.

When/if he does we will let you know here.

The situation is finally resolved, we have both removed our mutual feedbacks.

We would like to thank our fellow bricklinkers for their suggestions and support
and we will also take this opportunity to tell Marius Reinhardt that we accept
his apology fully and wish him good luck on his future bricklink experiences.
 Author: CanadaFirst View Messages Posted By CanadaFirst
 Posted: Aug 6, 2020 14:27
 Subject: Re: Negative feedback based on a lie
 Viewed: 48 times
 Topic: Problem
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CanadaFirst (12134)

Location:  Canada, Quebec
Member Since Contact Type Status
Mar 27, 2017 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Canada First Bricks
In Problem, MR1995 writes:
  Hello Sylvain,

have reset the negative feedback, I can do that with other members or only with
you.

Best and friendly regards

Marius

I really appreciate you removing this feedback and if you want to do it for others
that you might now feel it was also unwarranted I'm certain they'll appreciate
it too.