Discussion Forum: Thread 272697

 Author: Proshh View Messages Posted By Proshh
 Posted: Aug 3, 2020 09:24
 Subject: (Cancelled)
 Viewed: 45 times
 Topic: Help
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Proshh (70)

Location:  USA, California
Member Since Contact Type Status
Sep 6, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: EveryBrickMatters
(Cancelled)
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Aug 3, 2020 09:34
 Subject: Re: Order w/ missing pieces
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 Topic: Help
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Brickwilbo (1491)

Location:  Netherlands, Gelderland
Member Since Contact Type Status Collage
Oct 24, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
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Store: Brickwilbo Betuwe Bricks
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In Help, Proshh writes:
  Hello,

I had a buyer receive his set yesterday, but some pieces were missing. I do not
personally own the pieces he needs, and I must buy the parts from another Bricklink
user. Could I just ask the store where I'm buying the pieces from to mail
them directly to the buyer's address? Or is this against BL policy? Would
the other option be to just refund buyer for the amount that the parts cost,
and if so how would shipping be calculated?

Thanks in advance.

I would inform the buyer that you've bought the part and have it shipped
directly to him. Otherwise it would cause more delay.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Aug 3, 2020 10:08
 Subject: Re: Order w/ missing pieces
 Viewed: 23 times
 Topic: Help
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SylvainLS (34)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: BuyerOnly
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In Help, Brickwilbo writes:
  In Help, Proshh writes:
  Hello,

I had a buyer receive his set yesterday, but some pieces were missing. I do not
personally own the pieces he needs, and I must buy the parts from another Bricklink
user. Could I just ask the store where I'm buying the pieces from to mail
them directly to the buyer's address? Or is this against BL policy? Would
the other option be to just refund buyer for the amount that the parts cost,
and if so how would shipping be calculated?

Thanks in advance.

I would inform the buyer that you've bought the part and have it shipped
directly to him. Otherwise it would cause more delay.

Implied in Brickwilbo’s answer: it’s not a breach of the ToS to ask a fellow
seller to send missing pieces for you.

As for the other solution: it may also be acceptable.  You need to ask the buyer
if they agree with that.
And, yes, the cost of shipping is a problem.

There’s also the question of how did you not know there were missing pieces?
Or did you know and shipped anyway without telling the buyer?  (Which is the
wrong thing to do.)