Discussion Forum: Thread 270657

 Author: Ellum View Messages Posted By Ellum
 Posted: Jun 30, 2020 06:02
 Subject: OIRR process does not work
 Viewed: 85 times
 Topic: Problem
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Ellum (242)

Location:  Denmark
Member Since Contact Type Status
Jan 28, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Ellum - Vintage shop
Hello

Buyer has requested removal of item from order and initiated the OIRR proces.
I as a seller have recieved a mail regarding this, but there is no link in the
mail and it looks kinda funky. I have not recieved any messages on bricklink
regarding the removal.

Is this a known problem and how to I procees from here?

Regards
 Author: bje View Messages Posted By bje
 Posted: Jun 30, 2020 06:23
 Subject: Re: OIRR process does not work
 Viewed: 29 times
 Topic: Problem
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bje (1392)

Location:  South Africa, Western Cape
Member Since Contact Type Status
May 24, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: JE Bricks
In Problem, Ellum writes:
  Hello

Buyer has requested removal of item from order and initiated the OIRR proces.
I as a seller have recieved a mail regarding this, but there is no link in the
mail and it looks kinda funky. I have not recieved any messages on bricklink
regarding the removal.

Is this a known problem

Yep

   and how to I procees from here?


Go to:

https://www.bricklink.com/retractOrderItem.asp

or

https://www.bricklink.com/myActivity.asp
in the middle of the page under "Problems and Disputes", click on "Order Item
Removal Requests Received" You might have to toggle the page view with this link
though.


  Regards
 Author: Ellum View Messages Posted By Ellum
 Posted: Jun 30, 2020 07:31
 Subject: Re: OIRR process does not work
 Viewed: 29 times
 Topic: Problem
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Ellum (242)

Location:  Denmark
Member Since Contact Type Status
Jan 28, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Ellum - Vintage shop
Thank you very much. This is very helpful!!