Discussion Forum: Thread 270571

 Author: Shintaku View Messages Posted By Shintaku
 Posted: Jun 28, 2020 04:42
 Subject: NPBs and NSSs proportional to feedback rating
 Viewed: 118 times
 Topic: Suggestions
 Status:Open
 Vote:[Yes|No]
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Shintaku (2304)

Location:  Italy, Lombardia
Member Since Contact Type Status Collage
Jan 17, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
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Store: 06 PIZZABRICK -SAVE-
Hello,

I'm here since 10 years and I really find it wrong that a newcomer has 3
NPB as much as someone who is here since years.

I'll explain you why.

I really believe that a newcomer with 0 to 9 feedbacks shouldn't be allowed
to have more than 1 NPB chance. If you miss that, you're out.
As a seller, I have been targeted too much with newcomers that realize they don't
want to buy after the order was placed. This means my bricks are blocked for
7 to 21 days.
If I do cancel the order, the buyer can give me a negative, so I have to undergo
the NPB procedure in order to prevent the seller from giving nasty feedbacks.

My suggestion follows like this:
0-9 feedbacks rating : 1 NPB / NSS
10-99 2 NPB / NSS
100-999 3 NPB / NSS
1000-9999 4 NPB / NSS
10k+ 5 NPB / NSS

I believe that sellers may be targeted with NSS for facticious reasons, like
"1 piece wasn't in the package, I start a NSS" from a 0 fb rookie who still
doesn't know how BL works. Sometimes BL takes a lot of time to reply and
this lead in the past in the closing of many shops for a third NSS which wasn't
actually real. Giving a 4th or 5th NSS chance it's just a compensation for
possible "fake NSSs".

I'd personally prevent 0-9 feedback rating users from leaving negative feedbacks
too. But that's another story.
 Author: HC View Messages Posted By HC
 Posted: Jun 28, 2020 05:11
 Subject: Re: NPBs and NSSs proportional to feedback rating
 Viewed: 46 times
 Topic: Suggestions
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HC (6624)

Location:  Netherlands, Noord-Holland
Member Since Contact Type Status
Aug 4, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: YODAs_bricks
good morning.Shintaku
good suggestions...I totaly agree with you.

would like to add a few more.
1.the one who wants to just cancel the order in between
[ buyer or seller and for whatever the reason] should not be allowed to give
feedback.

2.when a buyer pays AFTER an NPB alert he/she should not be allowed to give feedback.

3.obvious retaliation feedback should be removed more easy on request

4.when a buyer or seller has had no negative/neutral feedback for the last 5
years or so,his/her negatives or neutrals older then 5 years should be removed
from the scoreboard
so this is an extra motivation to improve quality or behaviour

kind regards,,Hans
 Author: tonnic View Messages Posted By tonnic
 Posted: Jun 28, 2020 06:05
 Subject: Re: NPBs and NSSs proportional to feedback rating
 Viewed: 42 times
 Topic: Suggestions
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tonnic (3326)

Location:  Netherlands, Noord-Holland
Member Since Contact Type Status
Sep 30, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Tons_of_Bricks
In Suggestions, HC writes:
  good morning.Shintaku
good suggestions...I totaly agree with you.

would like to add a few more.
1.the one who wants to just cancel the order in between
[ buyer or seller and for whatever the reason] should not be allowed to give
feedback.

2.when a buyer pays AFTER an NPB alert he/she should not be allowed to give feedback.

3.obvious retaliation feedback should be removed more easy on request

4.when a buyer or seller has had no negative/neutral feedback for the last 5
years or so,his/her negatives or neutrals older then 5 years should be removed
from the scoreboard
so this is an extra motivation to improve quality or behaviour

kind regards,,Hans

Part of this is suggested years and years ago (you know who did this Hans...
😉) and it keeps coming up on this forum but Bricklink doesn’t seems to do anything
with it.

I agree on some parts like:
1) OCR from a buyer should mean a buyer can only leave positive feedback when
the OCR was granted.
2) OCR from seller means the can only leave positive feedback when the OCR is
granted by the buyer.

So, in both cases, the one that takes the initiative should honor the other person
with non other than positive, or no feedback at all.

Suggestion 2: after a start of the NPB but before completing an NPB is a dificult
one.
I somehow agree with you due to the fact it is possible a buyer will retaliate,
on the other hand there may occur a different problem like bad products inside
the order.
So, maybe, only neutral or positive feedback is possible?

Suggestion 3 I agree on.

4) I do not think I would agree on, if non positive feedback is or was deserved
it might still be good to see what happened. Sometimes people fall back into
older habits and it can be usefull to notice this as early as possible.
Maybe, if wanted, the system could be putting less pressure on very old non positive
feedback but for me this would not be too important to change.
Taking away negative feedback from members would be a possible blow to the members
that gave them, there was a serious problem and they gave it with a good reason.
 Author: HC View Messages Posted By HC
 Posted: Jun 28, 2020 08:29
 Subject: Re: NPBs and NSSs proportional to feedback rating
 Viewed: 33 times
 Topic: Suggestions
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HC (6624)

Location:  Netherlands, Noord-Holland
Member Since Contact Type Status
Aug 4, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: YODAs_bricks
hi,Ton
indeed ,we talked about this in person a few days ago,yes I know YOU posted this
a while ago.
and I thought it was worth mentioning again in my reply,
so you must be proud of me that I accepted your lessons once again,my master

  
Part of this is suggested years and years ago (you know who did this Hans...
😉) and it keeps coming up on this forum but Bricklink doesn’t seems to do anything
with it.
 Author: tonnic View Messages Posted By tonnic
 Posted: Jun 28, 2020 11:31
 Subject: Re: NPBs and NSSs proportional to feedback rating
 Viewed: 26 times
 Topic: Suggestions
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tonnic (3326)

Location:  Netherlands, Noord-Holland
Member Since Contact Type Status
Sep 30, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Tons_of_Bricks
In Suggestions, HC writes:
  hi,Ton
indeed ,we talked about this in person a few days ago,yes I know YOU posted this
a while ago.
and I thought it was worth mentioning again in my reply,
so you must be proud of me that I accepted your lessons once again,my master


I am proud of you my Padawan.
I am also proud you surpassed me in selling, in that you have become a master
yourself.

  
  
Part of this is suggested years and years ago (you know who did this Hans...
😉) and it keeps coming up on this forum but Bricklink doesn’t seems to do anything
with it.
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Jun 28, 2020 08:03
 Subject: Re: NPBs and NSSs proportional to feedback rating
 Viewed: 36 times
 Topic: Suggestions
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yorbrick (756)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Yorbricks
  4.when a buyer or seller has had no negative/neutral feedback for the last 5
years or so,his/her negatives or neutrals older then 5 years should be removed
from the scoreboard
so this is an extra motivation to improve quality or behaviour


If old negatives are removed, then old positives should also be removed. After
all, if bad behaviour is removed from a record, then so should any good feedback
at the same time.

I have no problem with the positive praise rating being calculated over the past
year or five years or whatever, but I don't think old feedback should ever
be removed.
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Jun 28, 2020 05:49
 Subject: Re: NPBs and NSSs proportional to feedback rating
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 Topic: Suggestions
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yorbrick (756)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Yorbricks
  If I do cancel the order, the buyer can give me a negative, so I have to undergo
the NPB procedure in order to prevent the seller from giving nasty feedbacks.

I think this is part of the issue. If a buyer contacts a seller and asks if they
can cancel and the seller agrees, I see no reason for NPB or feedback. The seller
knows the buyer doesn't want to proceed so could cancel the order and none
of their inventory is held up. There is no need for the seller to leave negative
feedback for a buyer if the buyer has asked for the cancellation and the seller
mutually agrees. I'd prefer to see it that if the order is mutually cancelled,
then no feedback should be allowed from either party. I think it is quite nasty
for a seller to mutually agree to cancel an order, then leave negative feedback
as the buyer asked to cancel. It is just vindictive. If sellers do this, then
there is little point in the buyer asking to cancel, they might as well just
sit it out and wait for the NPB, holding up the seller's inventory all that
time.

I'd much prefer to have buyers that ask to cancel than ones that do not contact
and just sit and wait it out even though they have no intention of paying.
 Author: kzinti View Messages Posted By kzinti
 Posted: Jun 28, 2020 13:27
 Subject: Re: NPBs and NSSs proportional to feedback rating
 Viewed: 25 times
 Topic: Suggestions
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kzinti (4304)

Location:  USA, Missouri
Member Since Contact Type Status
Jun 20, 2001 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Brick Bin
In Suggestions, yorbrick writes:
  
  If I do cancel the order, the buyer can give me a negative, so I have to undergo
the NPB procedure in order to prevent the seller from giving nasty feedbacks.

I think this is part of the issue. If a buyer contacts a seller and asks if they
can cancel and the seller agrees, I see no reason for NPB or feedback. The seller
knows the buyer doesn't want to proceed so could cancel the order and none
of their inventory is held up. There is no need for the seller to leave negative
feedback for a buyer if the buyer has asked for the cancellation and the seller
mutually agrees. I'd prefer to see it that if the order is mutually cancelled,
then no feedback should be allowed from either party. I think it is quite nasty
for a seller to mutually agree to cancel an order, then leave negative feedback
as the buyer asked to cancel. It is just vindictive. If sellers do this, then
there is little point in the buyer asking to cancel, they might as well just
sit it out and wait for the NPB, holding up the seller's inventory all that
time.

I'd much prefer to have buyers that ask to cancel than ones that do not contact
and just sit and wait it out even though they have no intention of paying.

I agree with no NPB and no feedback for mutual cancellations. In my experience,
the bulk of completed NPB's are users who just simply refuse to communicate.
The Buyers who request cancellation in my store will get cancelled without incident,
with few exceptions. However, when a large order is placed, with many lots, and
a good amount of time spent pulling it together, it does not leave the Seller
with good feelings towards a cancelling Buyer.
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Jun 28, 2020 14:15
 Subject: Re: NPBs and NSSs proportional to feedback rating
 Viewed: 41 times
 Topic: Suggestions
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yorbrick (756)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Yorbricks
  I agree with no NPB and no feedback for mutual cancellations. In my experience,
the bulk of completed NPB's are users who just simply refuse to communicate.
The Buyers who request cancellation in my store will get cancelled without incident,
with few exceptions. However, when a large order is placed, with many lots, and
a good amount of time spent pulling it together, it does not leave the Seller
with good feelings towards a cancelling Buyer.

Yes, that is why I don't pick and pack before payment.
 Author: tEoS View Messages Posted By tEoS
 Posted: Jun 28, 2020 17:44
 Subject: Re: NPBs and NSSs proportional to feedback rating
 Viewed: 51 times
 Topic: Suggestions
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tEoS (5014)

Location:  USA, Michigan
Member Since Contact Type Status
Dec 24, 2002 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Elements Of Surprise
Voted no. I don't see the value in increasing NPB and NSS. I'm not
sure why you think it is difficult to keep NPB/NSS at 0 completed.