Discussion Forum: Thread 268165

 Author: stevetq2 View Messages Posted By stevetq2
 Posted: May 17, 2020 10:24
 Subject: System Updates & Keeping People Informed
 Viewed: 84 times
 Topic: Suggestions
 Status:Open
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stevetq2 (5669)

Location:  United Kingdom, England
Member Since Contact Type Status
Nov 12, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Technic-NXT-Rare & More
Hi

I have been buying and selling on BrickLink for nearly 10 years now and although
it can be a bit clunky it does the job of bringing buyers and sellers together
but just recently changes have been made that have caused problems for buyers
and sellers alike due to lack of communication from those making the changes,
I have listed 2 that have affected me and my buyers int the last week or so.

1) The change to the way the order and payment status works was a complete surprise
and took me a good 30 minutes to work out what was going on (not everyone has
my analytical ability to work this out).

2) The email sent out to buyers when a seller is short of parts (i.e. Problem
with Item in Order), has been made less useful as the link that used to be there
to help buyers 'approve' removal of item(s) is no longer given (yes the
email looks nicer but it is as good as useless). Because I wasn't aware
of this change I chased a buyer saying there was a link in the email which made
me look like I didn't know what I was doing.

I have been working in IT for 40 years and it is recognised good practice to
send out a 'release note' to all users (post it on the site somewhere
and email everyone a link) detailing key changes that are going to be made in
the next release (before the event) so everyone knows and can prepare accordingly.
Please don't say this doesn't apply to 'apps' or Internet based
systems because some of the best sites do this (e.g. www.mid.as).

BrickLink relies on the income provided by it's buyers ordering parts and
sellers paying commission, if you don't communicate properly you risk buyers
and sellers going elsewhere, which would be a big shame.

Please keep us all better informed so we can service our customers properly and
support you all at BrickLink to continue to proved an otherwise great site.

I would appreciate a constructive response from admin to this message

Thanks
 Author: Daragh View Messages Posted By Daragh
 Posted: May 17, 2020 10:49
 Subject: Re: System Updates & Keeping People Informed
 Viewed: 26 times
 Topic: Suggestions
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Daragh (2256)

Location:  Ireland, Dublin
Member Since Contact Type Status
Sep 13, 2013 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: XS Bricks
a big +1
 Author: jennnifer View Messages Posted By jennnifer
 Posted: May 17, 2020 11:24
 Subject: Re: System Updates & Keeping People Informed
 Viewed: 52 times
 Topic: Suggestions
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jennnifer (2418)

Location:  USA, Illinois
Member Since Contact Type Status
Sep 8, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Old Grey Bricks
In Suggestions, stevetq2 writes:
  
Please keep us all better informed so we can service our customers properly and
support you all at BrickLink to continue to proved an otherwise great site.

I would appreciate a constructive response from admin to this message

Thanks

I realize that this doesn't cover all the points in your suggestion but here
is the most recent response from Admin about this issue:

https://www.bricklink.com/message.asp?ID=1197156

It is quite a bit more than we have received in the recent past, so I am hopeful
that more positive and constructive changes are on the way. I do also hope they
develop a communication system to let us know of upcoming changes.

Take care,
Jen