Discussion Forum: Thread 267161

 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Apr 29, 2020 18:25
 Subject: Changes to Order Status (XP Beta Launch)
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 Topic: Administrative
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).

2. Order completion:

— When seller sets order as completed, it becomes "Awaiting completion" status
and it won't be finalized until it gets purged or confirmed by the buyer
on XP. It shows as completed on BrickLink Classic

— When buyer sets order as completed, it becomes "Finalizing completion" status
and it will be finalized after 1 week of setting the status.

3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.

4. NSS

— NSS fileable date is now based on either the last payment date or last invoice
date (previously order date).

— NSS is only fileable in Paid, Packed (and paid), Shipped, Received, Awaiting
completion, Finalizing completion status.

5. OCR and Order Cancellation

— If OCR is filed in received with issue status, the order can be canceled after
the buyer accepts the OCR.

— When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.

— When seller wants to cancel the order after payment, do a full refund and
change the status to Packed and cancel the order. This must be communicated to
the buyer beforehand.

6. Removing OCR/NSS/NRS/NPB

— Removing OCR/NSS/NRS now set order status back to previous order status (previously
it was reset to Pending).

— Removing NPB/NPX now set order status back to Ready status.

7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

8. Problem Order Item

— Pending OIRR now expires after 7 days of filing


Key:

NPB = Non-Paying Buyer Alert

NPX = Non-Paying Buyer Accepted Penalty

NSS = Non-Shipping Seller Alert

NRS = Non-Responding Seller Alert

OCR = Order Cancellation Request

OIRR = Order Item Removal Request
 Author: jbricks View Messages Posted By jbricks
 Posted: Apr 29, 2020 18:36
 Subject: Re: Changes to Order Status (XP Beta Launch)
 Viewed: 175 times
 Topic: Administrative
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jbricks (11746)

Location:  Netherlands, Gelderland
Member Since Contact Type Status
Mar 5, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: jbricks
In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).


i would like to be able to set order status packed to shipped
which is at the moment inpossible, i can only do that from paid,

  2. Order completion:

— When seller sets order as completed, it becomes "Awaiting completion" status
and it won't be finalized until it gets purged or confirmed by the buyer
on XP. It shows as completed on BrickLink Classic

— When buyer sets order as completed, it becomes "Finalizing completion" status
and it will be finalized after 1 week of setting the status.

3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.

4. NSS

— NSS fileable date is now based on either the last payment date or last invoice
date (previously order date).

— NSS is only fileable in Paid, Packed (and paid), Shipped, Received, Awaiting
completion, Finalizing completion status.

5. OCR and Order Cancellation

— If OCR is filed in received with issue status, the order can be canceled after
the buyer accepts the OCR.

— When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.

with the new paypal rules this means that if a seller misses 1 part, for 5 cents,
it has to eat the costs of an 500euro order, so 25 euro for an international
payment?
just because you guys cant find a better solution?

  
— When seller wants to cancel the order after payment, do a full refund and
change the status to Packed and cancel the order. This must be communicated to
the buyer beforehand.

6. Removing OCR/NSS/NRS/NPB

— Removing OCR/NSS/NRS now set order status back to previous order status (previously
it was reset to Pending).

— Removing NPB/NPX now set order status back to Ready status.

7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

this is a stupid change, it happens loads of times that customers (mostly when
having a business)
ask to resend an invoice because they lost it, and need it for bookkeeping.

  
8. Problem Order Item

— Pending OIRR now expires after 7 days of filing


Key:

NPB = Non-Paying Buyer Alert

NPX = Non-Paying Buyer Accepted Penalty

NSS = Non-Shipping Seller Alert

NRS = Non-Responding Seller Alert

OCR = Order Cancellation Request

OIRR = Order Item Removal Request
 Author: donja_nl View Messages Posted By donja_nl
 Posted: Apr 29, 2020 18:56
 Subject: Re: Changes to Order Status (XP Beta Launch)
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 Topic: Administrative
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donja_nl (6254)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Dec 30, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Donnies Brick House
I fully agree with JBricks !!
This is not the right way to adjust things.
 Author: relhak View Messages Posted By relhak
 Posted: Apr 29, 2020 18:47
 Subject: Re: Changes to Order Status (XP Beta Launch)
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 Topic: Administrative
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relhak (5609)

Location:  USA, Wisconsin
Member Since Contact Type Status
Dec 11, 2007 Contact Member Seller
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Store: The Brick Orphanage
Forcing customers to respond to item removal requests is terrible customer service.
They ignore the notifications, don't have the slightest clue how to handle
them, or just a week later come back asking for tracking info.

Stuart
 Author: BUC View Messages Posted By BUC
 Posted: Apr 29, 2020 19:04
 Subject: Re: Changes to Order Status (XP Beta Launch)
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 Topic: Administrative
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BUC (6387)

Location:  USA, Texas
Member Since Contact Type Status
Feb 17, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bricks Under Construction
This is especially true for one-time buyers who never come back to BrickLink
after they pay for their order.
 Author: cosmicray View Messages Posted By cosmicray
 Posted: Apr 29, 2020 22:32
 Subject: Re: Changes to Order Status (XP Beta Launch)
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cosmicray (2973)

Location:  USA, Florida
Member Since Contact Type Status Collage
Oct 1, 2000 Contact Member Seller
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Store: Cosmic Toys
In Administrative, relhak writes:
  Forcing customers to respond to item removal requests is terrible customer service.
They ignore the notifications, don't have the slightest clue how to handle
them, or just a week later come back asking for tracking info.

Stuart

A. You are Correct,

B. It was done like that, back in the beginning, because Dan did not want sellers
removing things without the buyers being on the same page. I know why it was
done 19 years ago, but (in all honesty) I think we should move on and give the
sellers the benefit of the doubt.

Nita Rae
 Author: Teup View Messages Posted By Teup
 Posted: Apr 29, 2020 18:48
 Subject: Re: Changes to Order Status (XP Beta Launch)
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Teup (4500)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: The T-workshop
In Administrative, Admin_Russell writes:

   — Sellers can send invoice only for orders in Pending, Processing, Updated status.


Wow, this is a FEATURE? Russell, this is very wrong! I need to be able to send
and process invoices for ready, packed or even shipped orders! I cannot legally
run a business otherwise. How on earth did you guys conceive of this idea?? Please
fix this ASAP!
 Author: Andy_Bell View Messages Posted By Andy_Bell
 Posted: Apr 29, 2020 19:50
 Subject: Re: Changes to Order Status (XP Beta Launch)
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Andy_Bell (1895)

Location:  USA, Alabama
Member Since Contact Type Status
Jan 19, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Murphy the Brickyard Dog
In Administrative, Teup writes:
  In Administrative, Admin_Russell writes:

   — Sellers can send invoice only for orders in Pending, Processing, Updated status.


Wow, this is a FEATURE? Russell, this is very wrong! I need to be able to send
and process invoices for ready, packed or even shipped orders! I cannot legally
run a business otherwise. How on earth did you guys conceive of this idea?? Please
fix this ASAP!

I agree I always set the order to ready and then send the invoice.
If the order is still 'processing' that means it is not ready to invoice.

AB
 Author: mockingbird View Messages Posted By mockingbird
 Posted: Apr 30, 2020 05:45
 Subject: Re: Changes to Order Status (XP Beta Launch)
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mockingbird (2257)

Location:  Netherlands, Noord-Brabant
Member Since Contact Type Status
Mar 16, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Mockingbird's Nest Egg
In Administrative, Andy_Bell writes:
  In Administrative, Teup writes:
  In Administrative, Admin_Russell writes:

   — Sellers can send invoice only for orders in Pending, Processing, Updated status.


Wow, this is a FEATURE? Russell, this is very wrong! I need to be able to send
and process invoices for ready, packed or even shipped orders! I cannot legally
run a business otherwise. How on earth did you guys conceive of this idea?? Please
fix this ASAP!

I agree I always set the order to ready and then send the invoice.
If the order is still 'processing' that means it is not ready to invoice.

AB

Agree! That is how I process my orders as well. First the order is ready then
I will send the invoice. And if the buyer wants to change shipment method for
example (to cheaper) then I will send another invoice (and the order is still
'ready'.
 Author: crazylegoman View Messages Posted By crazylegoman
 Posted: Apr 29, 2020 21:31
 Subject: Re: Changes to Order Status (XP Beta Launch)
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crazylegoman (959)

Location:  USA, Indiana
Member Since Contact Type Status Collage
Apr 1, 2001 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
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Store: Hoosier Daddy
In Administrative, Teup writes:
  In Administrative, Admin_Russell writes:

   — Sellers can send invoice only for orders in Pending, Processing, Updated status.


Wow, this is a FEATURE? Russell, this is very wrong! I need to be able to send
and process invoices for ready, packed or even shipped orders! I cannot legally
run a business otherwise. How on earth did you guys conceive of this idea?? Please
fix this ASAP!

Why would you send an invoice for an order that's already shipped?
 Author: Teup View Messages Posted By Teup
 Posted: Apr 30, 2020 04:17
 Subject: Re: Changes to Order Status (XP Beta Launch)
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Teup (4500)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: The T-workshop
In Administrative, crazylegoman writes:
  In Administrative, Teup writes:
  In Administrative, Admin_Russell writes:

   — Sellers can send invoice only for orders in Pending, Processing, Updated status.


Wow, this is a FEATURE? Russell, this is very wrong! I need to be able to send
and process invoices for ready, packed or even shipped orders! I cannot legally
run a business otherwise. How on earth did you guys conceive of this idea?? Please
fix this ASAP!

Why would you send an invoice for an order that's already shipped?

That is very common here, Lego.com does it after payment as well. An invoice
is a receipt. I need to create them for my administration, and the buyer can
use it for theirs.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Apr 30, 2020 04:25
 Subject: Re: Changes to Order Status (XP Beta Launch)
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SylvainLS (32)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Buyer
Buying Privileges - OK
In Administrative, Teup writes:
  […]
  Why would you send an invoice for an order that's already shipped?

That is very common here, Lego.com does it after payment as well. An invoice
is a receipt. I need to create them for my administration, and the buyer can
use it for theirs.

That’s because some people don’t know the (legal!) differences between
quote, order, pro forma invoice, invoice, receipt, bill of shipping, etc.
 Author: legobasar View Messages Posted By legobasar
 Posted: Apr 30, 2020 04:25
 Subject: Re: Changes to Order Status (XP Beta Launch)
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legobasar (15092)

Location:  Germany, Baden-Württemberg
Member Since Contact Type Status
Apr 18, 2001 Member Does Not Allow Contact Seller
Buying Privileges - OKSelling Privileges - OK
Store: bunte-steine.de
In Administrative, Teup writes:
  In Administrative, Admin_Russell writes:

   — Sellers can send invoice only for orders in Pending, Processing, Updated status.


Wow, this is a FEATURE? Russell, this is very wrong! I need to be able to send
and process invoices for ready, packed or even shipped orders! I cannot legally
run a business otherwise. How on earth did you guys conceive of this idea?? Please
fix this ASAP!

YES, YES, YES!
 Author: Teup View Messages Posted By Teup
 Posted: Apr 30, 2020 04:39
 Subject: Re: Changes to Order Status (XP Beta Launch)
 Viewed: 62 times
 Topic: Administrative
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Teup (4500)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: The T-workshop
In Administrative, legobasar writes:
  In Administrative, Teup writes:
  In Administrative, Admin_Russell writes:

   — Sellers can send invoice only for orders in Pending, Processing, Updated status.


Wow, this is a FEATURE? Russell, this is very wrong! I need to be able to send
and process invoices for ready, packed or even shipped orders! I cannot legally
run a business otherwise. How on earth did you guys conceive of this idea?? Please
fix this ASAP!

YES, YES, YES!

I am glad so many have voiced this now, including sellers with an outstanding
reputation like yours. Hopefully this will get fixed quickly. Counting myself
lucky to be closed these days. This would be kind of like someone suddenly switching
off the lights while you're working.
 Author: Teup View Messages Posted By Teup
 Posted: Apr 30, 2020 20:13
 Subject: Re: Changes to Order Status (XP Beta Launch)
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Teup (4500)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: The T-workshop
In Administrative, Teup writes:
  In Administrative, Admin_Russell writes:

   — Sellers can send invoice only for orders in Pending, Processing, Updated status.


Wow, this is a FEATURE? Russell, this is very wrong! I need to be able to send
and process invoices for ready, packed or even shipped orders! I cannot legally
run a business otherwise. How on earth did you guys conceive of this idea?? Please
fix this ASAP!

Wow. An invoice icon just got added that is disabled. This is getting beyond
ridiculous. Does that mean that a decision has made that this issue will not
be fixed, after all the alarming messages from the sellers? We need to be able
to send invoices, also for IC orders, it is a legal obligation.
I made a workaround invoicing system for myself in my own software so I am not
affected, but I am just posting this out of principle, because it is unbelievable
1. how Bricklink seems not to understand what Bricklink even is or how it works,
and 2. how Bricklink does not listen to its users. FIX it. For once please
stop being a runaway train.

Now we have worst of both worlds - an icon taking up space, and no functionality.
I couldn't have thought of that solution in my wildest dreams.

(If this does not get fixed, then maybe I will publish my invoice software solution
for other sellers if they need it, if I can assure it's stable enough and
has enough functionality.)
 Author: Bricks_And_More View Messages Posted By Bricks_And_More
 Posted: May 2, 2020 08:00
 Subject: Re: Changes to Order Status (XP Beta Launch)
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Bricks_And_More (5350)

Location:  Netherlands, Noord-Brabant
Member Since Contact Type Status
Jul 8, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Morebricks
In Administrative, Teup writes:
  In Administrative, Admin_Russell writes:

   — Sellers can send invoice only for orders in Pending, Processing, Updated status.


Wow, this is a FEATURE? Russell, this is very wrong! I need to be able to send
and process invoices for ready, packed or even shipped orders! I cannot legally
run a business otherwise. How on earth did you guys conceive of this idea?? Please
fix this ASAP!

Yep, and what about orders that need an new invoice? Because the customer wants
a diffentent shipping option then invoiced? Edit the order, okay. But can you
send a new invoice then? What is the purpose of this change?
 Author: bje View Messages Posted By bje
 Posted: Apr 29, 2020 18:54
 Subject: Re: Changes to Order Status (XP Beta Launch)
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bje (1376)

Location:  South Africa, Western Cape
Member Since Contact Type Status
May 24, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: JE Bricks
In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.


No, this affects the terms of service and the help pages also directs from the
ToS. Maybe that should have been updatedd first actually before elements of the
site stopped working and my terms became invalid.

  

1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).

So when the buyer sets the order to completed and files a false claim a week
later the seller is left to do what? No NPB possible?

  

snip

  5. OCR and Order Cancellation

— If OCR is filed in received with issue status, the order can be canceled after
the buyer accepts the OCR.

— When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.

WTF? So as a seller I must eat the costs and exchange rate commissions twice.
As a buyer I must make the payment twice and eat the forex commissions twice,
pathetic. You cannot maybe perhaps work out something more cost efficient or
actually more service orientated?

  
— When seller wants to cancel the order after payment, do a full refund and
change the status to Packed and cancel the order. This must be communicated to
the buyer beforehand.

6. Removing OCR/NSS/NRS/NPB

— Removing OCR/NSS/NRS now set order status back to previous order status (previously
it was reset to Pending).

— Removing NPB/NPX now set order status back to Ready status.

Who removes NPB to set the order back?

  
7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

Why? it is a common accounting thing to view and prnt invoices. And by the way
- Am I going to get better control over what is on my invoice at some stage?
Like the legal requirement here that invoices must include all of the terms?
 Author: BUC View Messages Posted By BUC
 Posted: Apr 29, 2020 19:02
 Subject: Re: Changes to Order Status (XP Beta Launch)
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 Topic: Administrative
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BUC (6387)

Location:  USA, Texas
Member Since Contact Type Status
Feb 17, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bricks Under Construction
In Administrative, Admin_Russell writes:



  2. Order completion:

— When seller sets order as completed, it becomes "Awaiting completion" status
and it won't be finalized until it gets purged or confirmed by the buyer
on XP. It shows as completed on BrickLink Classic

— When buyer sets order as completed, it becomes "Finalizing completion" status
and it will be finalized after 1 week of setting the status.

This basically makes it impossible to leave mass feedback for 'Completed'
orders.



  
5. OCR and Order Cancellation

— If OCR is filed in received with issue status, the order can be canceled after
the buyer accepts the OCR.

— When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.


Wait - this needs clarification. So if the order is missing 1 thing, I have to
cancel the entire order and issue a full refund?? This is extremely problematic!

1. PayPal now keeps all fees even with under a refund - this would be extremely
costly to the Seller.
2. It would be a huge inconvenience to require the buyer to completely reorder
their entire cart when only 1 thing is missing + items they originally ordered
may now be out of stock. This is not at all buyer-friendly, which is supposed
to be the goal here, no?




Additionally, if you are going to automate order status to streamline workflow,
the Payment status needs to auto-correct to "Paid" when the order status is set
to paid for manual payments. Currently, to mark an order as shipped, the payment
status has to be marked as Paid - but most of our buyers that use manual payment
DO NOT mark the order as paid. This is now an extra step on our end.
 Author: Bricklord View Messages Posted By Bricklord
 Posted: Apr 29, 2020 20:10
 Subject: Re: Changes to Order Status (XP Beta Launch)
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Bricklord (12708)

Location:  Canada, Alberta
Member Since Contact Type Status
Jun 11, 2002 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bricklord's T. Chest
In short, I am compelled to ask what are you people on? This path of flow for
order status and resolution can only be described as moronic. It does not rectify
the deficiencies inherent in the current format and simply creates new ones.
Give your collective heads a shake, sober up, and rethink your approach.

If you want to push more sellers off this platform to roost elsewhere, then by
all means continue on your current path.




In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).

2. Order completion:

— When seller sets order as completed, it becomes "Awaiting completion" status
and it won't be finalized until it gets purged or confirmed by the buyer
on XP. It shows as completed on BrickLink Classic

— When buyer sets order as completed, it becomes "Finalizing completion" status
and it will be finalized after 1 week of setting the status.

3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.

4. NSS

— NSS fileable date is now based on either the last payment date or last invoice
date (previously order date).

— NSS is only fileable in Paid, Packed (and paid), Shipped, Received, Awaiting
completion, Finalizing completion status.

5. OCR and Order Cancellation

— If OCR is filed in received with issue status, the order can be canceled after
the buyer accepts the OCR.

— When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.

— When seller wants to cancel the order after payment, do a full refund and
change the status to Packed and cancel the order. This must be communicated to
the buyer beforehand.

6. Removing OCR/NSS/NRS/NPB

— Removing OCR/NSS/NRS now set order status back to previous order status (previously
it was reset to Pending).

— Removing NPB/NPX now set order status back to Ready status.

7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

8. Problem Order Item

— Pending OIRR now expires after 7 days of filing


Key:

NPB = Non-Paying Buyer Alert

NPX = Non-Paying Buyer Accepted Penalty

NSS = Non-Shipping Seller Alert

NRS = Non-Responding Seller Alert

OCR = Order Cancellation Request

OIRR = Order Item Removal Request
 Author: kzinti View Messages Posted By kzinti
 Posted: Apr 29, 2020 21:02
 Subject: Re: Changes to Order Status (XP Beta Launch)
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kzinti (4268)

Location:  USA, Missouri
Member Since Contact Type Status
Jun 20, 2001 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Brick Bin
*scratches head*, *shakes head*, *wanders off to sort bricks, mumbling incoherently*
 Author: racerxmtb View Messages Posted By racerxmtb
 Posted: Apr 29, 2020 21:24
 Subject: Re: Changes to Order Status (XP Beta Launch)
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racerxmtb (272)

Location:  USA, California
Member Since Contact Type Status
Apr 18, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick$mart
In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).

2. Order completion:

— When seller sets order as completed, it becomes "Awaiting completion" status
and it won't be finalized until it gets purged or confirmed by the buyer
on XP. It shows as completed on BrickLink Classic

— When buyer sets order as completed, it becomes "Finalizing completion" status
and it will be finalized after 1 week of setting the status.

3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.

4. NSS

— NSS fileable date is now based on either the last payment date or last invoice
date (previously order date).

— NSS is only fileable in Paid, Packed (and paid), Shipped, Received, Awaiting
completion, Finalizing completion status.

5. OCR and Order Cancellation

— If OCR is filed in received with issue status, the order can be canceled after
the buyer accepts the OCR.

— When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.

— When seller wants to cancel the order after payment, do a full refund and
change the status to Packed and cancel the order. This must be communicated to
the buyer beforehand.

6. Removing OCR/NSS/NRS/NPB

— Removing OCR/NSS/NRS now set order status back to previous order status (previously
it was reset to Pending).

— Removing NPB/NPX now set order status back to Ready status.

7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

8. Problem Order Item

— Pending OIRR now expires after 7 days of filing


Key:

NPB = Non-Paying Buyer Alert

NPX = Non-Paying Buyer Accepted Penalty

NSS = Non-Shipping Seller Alert

NRS = Non-Responding Seller Alert

OCR = Order Cancellation Request

OIRR = Order Item Removal Request

What status do I change it to for Item Removal Requests?????
 Author: racerxmtb View Messages Posted By racerxmtb
 Posted: Apr 29, 2020 21:25
 Subject: Re: Changes to Order Status (XP Beta Launch)
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racerxmtb (272)

Location:  USA, California
Member Since Contact Type Status
Apr 18, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick$mart
What status do I change it to for Item Removal Requests??? I am in the middle
of this!
 Author: BigBBricks View Messages Posted By BigBBricks
 Posted: Apr 29, 2020 22:27
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BigBBricks (9949)

Location:  USA, Pennsylvania
Member Since Contact Type Status
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Store: Big B Bricks
(Cancelled)
 Author: BigBBricks View Messages Posted By BigBBricks
 Posted: Apr 29, 2020 22:49
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BigBBricks (9949)

Location:  USA, Pennsylvania
Member Since Contact Type Status
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Store: Big B Bricks
(Cancelled)
 Author: cosmicray View Messages Posted By cosmicray
 Posted: Apr 29, 2020 22:28
 Subject: Re: Changes to Order Status (XP Beta Launch)
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cosmicray (2973)

Location:  USA, Florida
Member Since Contact Type Status Collage
Oct 1, 2000 Contact Member Seller
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Store: Cosmic Toys
In Administrative, Admin_Russell writes:
   — When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.


You do realize that one of the side effects of that is that the seller has to
eat the entire fees on the order. PayPal/Stripe no longer refund any of the fees
to the buyer, the seller has to fund that.

Nita Rae
 Author: BrickAThon View Messages Posted By BrickAThon
 Posted: Apr 29, 2020 23:27
 Subject: Re: Changes to Order Status (XP Beta Launch)
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BrickAThon (31081)

Location:  USA, Oregon
Member Since Contact Type Status
Sep 9, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: BrickAThon
In Administrative, cosmicray writes:
  In Administrative, Admin_Russell writes:
   — When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.


You do realize that one of the side effects of that is that the seller has to
eat the entire fees on the order. PayPal/Stripe no longer refund any of the fees
to the buyer, the seller has to fund that.

Nita Rae

Which is why I'll probably just tell the buyer and wait for their ok for
a refund, which is generally accepted, or a coupon, replacement, etc. Forcing
someone to pull an order, then refund it and wait for the buyer to decide they
still want the rest of the order AND make them pay, again? We will lose customers.

Tracy
 Author: BigBBricks View Messages Posted By BigBBricks
 Posted: Apr 29, 2020 23:43
 Subject: Re: Changes to Order Status (XP Beta Launch)
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BigBBricks (9949)

Location:  USA, Pennsylvania
Member Since Contact Type Status
Dec 2, 2013 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Big B Bricks
In Administrative, BrickAThon writes:
  In Administrative, cosmicray writes:
  In Administrative, Admin_Russell writes:
   — When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.


You do realize that one of the side effects of that is that the seller has to
eat the entire fees on the order. PayPal/Stripe no longer refund any of the fees
to the buyer, the seller has to fund that.

Nita Rae

Which is why I'll probably just tell the buyer and wait for their ok for
a refund, which is generally accepted, or a coupon, replacement, etc. Forcing
someone to pull an order, then refund it and wait for the buyer to decide they
still want the rest of the order AND make them pay, again? We will lose customers.

Tracy

Agreed, it doesn't seem like a well thought out process if you are looking
at it from the buyers perspective.

- Big B
 Author: CPgolfaddict View Messages Posted By CPgolfaddict
 Posted: Apr 29, 2020 22:41
 Subject: Re: Changes to Order Status (XP Beta Launch)
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CPgolfaddict (3079)

Location:  USA, North Carolina
Member Since Contact Type Status
Jan 27, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Git Yer Bricks Y'all
I can change the order status to packed from the received orders list, but not
when I edit an individual order. This is the error I see when I try it from
the order itself.
 
 Author: electricbaer View Messages Posted By electricbaer
 Posted: Apr 29, 2020 23:18
 Subject: Re: Changes to Order Status (XP Beta Launch)
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electricbaer (6955)

Location:  USA, North Carolina
Member Since Contact Type Status Collage
Jul 8, 2002 Contact Member Seller
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Store: Brix Shack
Would have been cool to be notified by email by this instead of discovering after
the fact, since I had an order in OCR status and couldn't invoice any pending
orders in ready status, wondering if the OCR was causing this...


And yes, as others posted, Buyers definitely do not know how to handle item order
removal requests. I've had a buyer approve one months after an order was
completed with the item removed manually and credited, only to then 'approve
it' and put the order back to pending.
 Author: racerxmtb View Messages Posted By racerxmtb
 Posted: Apr 30, 2020 00:03
 Subject: Re: Changes to Order Status (XP Beta Launch)
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racerxmtb (272)

Location:  USA, California
Member Since Contact Type Status
Apr 18, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick$mart
In Administrative, electricbaer writes:
  Would have been cool to be notified by email by this instead of discovering after
the fact, since I had an order in OCR status and couldn't invoice any pending
orders in ready status, wondering if the OCR was causing this...


And yes, as others posted, Buyers definitely do not know how to handle item order
removal requests. I've had a buyer approve one months after an order was
completed with the item removed manually and credited, only to then 'approve
it' and put the order back to pending.

Me too!
 Author: Heartbricker View Messages Posted By Heartbricker
 Posted: Apr 30, 2020 00:43
 Subject: Re: Changes to Order Status (XP Beta Launch)
 Viewed: 97 times
 Topic: Administrative
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Heartbricker (7856)

Location:  USA, New Jersey
Member Since Contact Type Status
Dec 29, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Heart Bricker
In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).

2. Order completion:

— When seller sets order as completed, it becomes "Awaiting completion" status
and it won't be finalized until it gets purged or confirmed by the buyer
on XP. It shows as completed on BrickLink Classic

— When buyer sets order as completed, it becomes "Finalizing completion" status
and it will be finalized after 1 week of setting the status.

3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.

4. NSS

— NSS fileable date is now based on either the last payment date or last invoice
date (previously order date).

— NSS is only fileable in Paid, Packed (and paid), Shipped, Received, Awaiting
completion, Finalizing completion status.

5. OCR and Order Cancellation

— If OCR is filed in received with issue status, the order can be canceled after
the buyer accepts the OCR.

— When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.

— When seller wants to cancel the order after payment, do a full refund and
change the status to Packed and cancel the order. This must be communicated to
the buyer beforehand.

6. Removing OCR/NSS/NRS/NPB

— Removing OCR/NSS/NRS now set order status back to previous order status (previously
it was reset to Pending).

— Removing NPB/NPX now set order status back to Ready status.

7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

8. Problem Order Item

— Pending OIRR now expires after 7 days of filing


Key:

NPB = Non-Paying Buyer Alert

NPX = Non-Paying Buyer Accepted Penalty

NSS = Non-Shipping Seller Alert

NRS = Non-Responding Seller Alert

OCR = Order Cancellation Request

OIRR = Order Item Removal Request

I’m a big supporter of your team but these changes are troubling and potentially
costly for sellers.
1- when LEGO s@h and b&p is missing a piece a customer ordered- they don’t cancel
the whole order or wait for a buyer to approve it.
2- we send reminder invoices on day 3 after first invoice and on day 5 in order
to politely remind buyers of their unpaid order and if no reply then we file
NPB- now we have to move from first invoice to NPB in order to avoid holding
up inventory - it will intimidate buyers who simply forgot or did notice the
invoice. How about changing it from 7 day from order day before we can file NPB
to 7 days from the time a seller sent the first invoice? That way a seller doesn’t
invoice 6 days after order and able to NPB a day later and the buyer can request
a reminder invoice without resetting the timer?

Please consider having a seller advocate (like a forum or catalog moderator)
who are active users/sellers and also willing to provide a seller’s perspective
before you make such drastic changes that can negatively impact commerce on Bricklink.
 Author: Kenopolis View Messages Posted By Kenopolis
 Posted: May 6, 2020 20:44
 Subject: Re: Changes to Order Status (XP Beta Launch)
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Kenopolis (772)

Location:  USA, Missouri
Member Since Contact Type Status
Feb 7, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Kenopolis Brick Stack
  I’m a big supporter of your team but these changes are troubling and potentially
costly for sellers.
1- when LEGO s@h and b&p is missing a piece a customer ordered- they don’t cancel
the whole order or wait for a buyer to approve it.
2- we send reminder invoices on day 3 after first invoice and on day 5 in order
to politely remind buyers of their unpaid order and if no reply then we file
NPB- now we have to move from first invoice to NPB in order to avoid holding
up inventory - it will intimidate buyers who simply forgot or did notice the
invoice. How about changing it from 7 day from order day before we can file NPB
to 7 days from the time a seller sent the first invoice? That way a seller doesn’t
invoice 6 days after order and able to NPB a day later and the buyer can request
a reminder invoice without resetting the timer?

Please consider having a seller advocate (like a forum or catalog moderator)
who are active users/sellers and also willing to provide a seller’s perspective
before you make such drastic changes that can negatively impact commerce on Bricklink.

I agree with this
.
 Author: uvt203 View Messages Posted By uvt203
 Posted: Apr 30, 2020 02:13
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uvt203 (9433)

Location:  Denmark
Member Since Contact Type Status
Oct 4, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ASAP-Asgers Sets And Parts
(Cancelled)
 Author: uvt203 View Messages Posted By uvt203
 Posted: Apr 30, 2020 02:18
 Subject: Re: Changes to Order Status (XP Beta Launch)
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uvt203 (9433)

Location:  Denmark
Member Since Contact Type Status
Oct 4, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ASAP-Asgers Sets And Parts
In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).

2. Order completion:

— When seller sets order as completed, it becomes "Awaiting completion" status
and it won't be finalized until it gets purged or confirmed by the buyer
on XP. It shows as completed on BrickLink Classic

— When buyer sets order as completed, it becomes "Finalizing completion" status
and it will be finalized after 1 week of setting the status.

3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.

4. NSS

— NSS fileable date is now based on either the last payment date or last invoice
date (previously order date).

— NSS is only fileable in Paid, Packed (and paid), Shipped, Received, Awaiting
completion, Finalizing completion status.

5. OCR and Order Cancellation

— If OCR is filed in received with issue status, the order can be canceled after
the buyer accepts the OCR.

— When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.

— When seller wants to cancel the order after payment, do a full refund and
change the status to Packed and cancel the order. This must be communicated to
the buyer beforehand.

6. Removing OCR/NSS/NRS/NPB

— Removing OCR/NSS/NRS now set order status back to previous order status (previously
it was reset to Pending).

— Removing NPB/NPX now set order status back to Ready status.

7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

8. Problem Order Item

— Pending OIRR now expires after 7 days of filing


Key:

NPB = Non-Paying Buyer Alert

NPX = Non-Paying Buyer Accepted Penalty

NSS = Non-Shipping Seller Alert

NRS = Non-Responding Seller Alert

OCR = Order Cancellation Request

OIRR = Order Item Removal Request

This is the worst change I have seen to this site ever.
How can you make these changes without even notifying or asking old experienced
sellers on this.
Please roll back to before this change . It is crap!!!!!!!!!!!!
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Apr 30, 2020 02:40
 Subject: Re: Changes to Order Status (XP Beta Launch)
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yorbrick (730)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
  2. Order completion:

— When seller sets order as completed, it becomes "Awaiting completion" status
and it won't be finalized until it gets purged or confirmed by the buyer
on XP. It shows as completed on BrickLink Classic

— When buyer sets order as completed, it becomes "Finalizing completion" status
and it will be finalized after 1 week of setting the status.


What does completion mean now? As in, if a buyer says the order is completed,
you still take a week to finalize the completion. What does Bricklink do in this
time to finalize it, as both the buyer has already said it is complete? What
can happen after a buyer marks it as completed in this time?
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Apr 30, 2020 02:43
 Subject: Re: Changes to Order Status (XP Beta Launch)
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yorbrick (730)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
  3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.


I can understand this if the order is marked as paid by the seller or is done
automatically with onsite payment. But what if a buyer marks an order as paid?
Can a NPB be filed if the buyer marks as paid even if they didn't pay? Or
has the ability for a buyer to mark as paid been removed?
 Author: eracine View Messages Posted By eracine
 Posted: Apr 30, 2020 03:09
 Subject: Re: Changes to Order Status (XP Beta Launch)
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eracine (8914)

Location:  USA, Massachusetts
Member Since Contact Type Status
Jul 12, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Need a brick or 2
In Administrative, yorbrick writes:
  
  3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.


I can understand this if the order is marked as paid by the seller or is done
automatically with onsite payment. But what if a buyer marks an order as paid?
Can a NPB be filed if the buyer marks as paid even if they didn't pay? Or
has the ability for a buyer to mark as paid been removed?

once a buyer has paid how do we file it after it ships seeing as there is no
shipped option now. Does the order hang out on our current page? I really don't
see the point of all of this. Seems like we are making this way to complicated.
If things are not broken why do we need to fix it?
 Author: Legoboy_II View Messages Posted By Legoboy_II
 Posted: May 2, 2020 08:26
 Subject: Re: Changes to Order Status (XP Beta Launch)
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Legoboy_II (61)

Location:  USA, Texas
Member Since Contact Type Status
Sep 6, 2019 Contact Member Buyer
Buying Privileges - OK
In Administrative, yorbrick writes:
  
  3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.


I can understand this if the order is marked as paid by the seller or is done
automatically with onsite payment. But what if a buyer marks an order as paid?
Can a NPB be filed if the buyer marks as paid even if they didn't pay? Or
has the ability for a buyer to mark as paid been removed?

That's something I have never understood, why do I, as a buyer, even have
the ability to mark something as "PAID"? Is it really meant to indicate "Payment
Sent"?

"PAID" generally means payment was received, and is a status flag that should
be under the control of the seller.

Do I understand this correctly, the buyer can mark something "PAID" (whether
they did or didn't) and cause the "system" to react as if the buyer did pay,
the seller received said payment, and all "timers" are now started? Even though
no money exchanged hands?

OMG, if that is true.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: May 2, 2020 09:05
 Subject: Re: Changes to Order Status (XP Beta Launch)
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SylvainLS (32)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Buyer
Buying Privileges - OK
In Administrative, Legoboy_II writes:
  […]
That's something I have never understood, why do I, as a buyer, even have
the ability to mark something as "PAID"? Is it really meant to indicate "Payment
Sent"?

Yes.
For instance, with a bank transfer, that means “eh seller, check your accounts,
the money was sent.”


  "PAID" generally means payment was received, and is a status flag that should
be under the control of the seller.

BL can’t change the smallest thing on the website, so it’s not even useful to
ask them to change “paid” to “payment sent.”
They can only change what works.


  Do I understand this correctly, the buyer can mark something "PAID" (whether
they did or didn't) and cause the "system" to react as if the buyer did pay,
the seller received said payment, and all "timers" are now started? Even though
no money exchanged hands?

OMG, if that is true.

How is that different from a seller marking something “shipped” when it isn’t?
 Author: Teup View Messages Posted By Teup
 Posted: May 2, 2020 10:45
 Subject: Re: Changes to Order Status (XP Beta Launch)
 Viewed: 41 times
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Teup (4500)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: The T-workshop
In Administrative, Legoboy_II writes:
  In Administrative, yorbrick writes:
  
  3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.


I can understand this if the order is marked as paid by the seller or is done
automatically with onsite payment. But what if a buyer marks an order as paid?
Can a NPB be filed if the buyer marks as paid even if they didn't pay? Or
has the ability for a buyer to mark as paid been removed?

That's something I have never understood, why do I, as a buyer, even have
the ability to mark something as "PAID"? Is it really meant to indicate "Payment
Sent"?

"PAID" generally means payment was received, and is a status flag that should
be under the control of the seller.

Do I understand this correctly, the buyer can mark something "PAID" (whether
they did or didn't) and cause the "system" to react as if the buyer did pay,
the seller received said payment, and all "timers" are now started? Even though
no money exchanged hands?

OMG, if that is true.

This is a little bit cryptic but what marking the order as "paid" does is making
the grand total appear in bold on the seller's side. It does not change the
order status. So I can see by which grand totals are bold which orders I need
to ship. I verify all payments at once sometime later when I log on to my online
banking. (Just a personal preference, saves time to do it in that order).

On BrickOwl the whole process makes a lot more sense to me. There is a status
progression that goes pending - processing - payment submitted - payment received
- shipped - completed (or something along those lines). It's simpler, the
interface is good and it seems to work for everyone.
 Author: Legoboy_II View Messages Posted By Legoboy_II
 Posted: May 4, 2020 18:20
 Subject: Re: Changes to Order Status (XP Beta Launch)
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Legoboy_II (61)

Location:  USA, Texas
Member Since Contact Type Status
Sep 6, 2019 Contact Member Buyer
Buying Privileges - OK
In Administrative, Teup writes:
  
This is a little bit cryptic but what marking the order as "paid" does is making
the grand total appear in bold on the seller's side. It does not change the
order status. So I can see by which grand totals are bold which orders I need
to ship. I verify all payments at once sometime later when I log on to my online
banking. (Just a personal preference, saves time to do it in that order).


I reckoned it might have something to do with notifying the seller, so I was
correct, it's more of a "Payment Sent", not an accounting paid.

Along the same lines, to answer the question above by SylvainLS, if the buyer
can mark something "Paid", I was asking if it was an accounting "Paid" and started
timers and caused other status changes, that is procedurally wrong. A shipper
marking something as shipped, though it isn't, is misleading and shady -
I see it as a big difference.





  On BrickOwl the whole process makes a lot more sense to me. There is a status
progression that goes pending - processing - payment submitted - payment received
- shipped - completed (or something along those lines). It's simpler, the
interface is good and it seems to work for everyone.

Regardless of where it's found, this is a more linear process, which is more
efficient. I'm still collecting pieces of the puzzle (thanks for all the
information you all have kindly given), but it appears, thus far, that this new
process bounces all over the place.

As Jennnifer said, if this site wants to act as the owner of her store, then
do it all; essentially reiterating another comment in another thread, that it
seems this site wants to relegate "Store Owners" to commissioned employees, while
tying their hands and setting everyone up for failure and legal liability.

I wonder, if that is the essential model this site is adopting, to those of you
that are not US based, could you not claim you are an employee and point the
government back to the admins of this site for failing to comply with local laws?
My staff attorney, isn't conversant in international law, but concludes
that that could be argued here in the US.
 Author: legobasar View Messages Posted By legobasar
 Posted: Apr 30, 2020 04:36
 Subject: Re: Changes to Order Status (XP Beta Launch)
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legobasar (15092)

Location:  Germany, Baden-Württemberg
Member Since Contact Type Status
Apr 18, 2001 Member Does Not Allow Contact Seller
Buying Privileges - OKSelling Privileges - OK
Store: bunte-steine.de
In Administrative, Admin_Russell writes:

  7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.


I got an order, invoice was sent automatically, status was set to READY automatically.

BUT I DID NOT GET THE INVOICE BY MAIL!!!

I cannot set the status BACk TO "Pending, Processing, Updated"!!!

How can I get the invoice for running my business???

The new rules are NONSENSE!

- André
 Author: wyldkat1976 View Messages Posted By wyldkat1976
 Posted: Apr 30, 2020 04:54
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wyldkat1976 (4555)

Location:  United Kingdom, England
Member Since Contact Type Status
Mar 21, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Kat's Bits n' kits
(Cancelled)
 Author: Emilio_Magnelli View Messages Posted By Emilio_Magnelli
 Posted: Apr 30, 2020 07:45
 Subject: Re: Changes to Order Status (XP Beta Launch)
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Emilio_Magnelli (9812)

Location:  Italy, Emilia-Romagna
Member Since Contact Type Status
Apr 19, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick Dream
Dear Russell,

thanks for the update.

But... I think this change will cause many inconvenients.

Example: how can I print a copy of invoice ( in payed status ) to add an Extra
UE shipment?

Then, in past I had some problems if buyer mark payment as sent ( sometime as
mistake, or volountarily ). In effect payment was not received, so I splited
order payment status from order status, and I opened NPB. Is it possible now?

Thanks

em
 Author: edk View Messages Posted By edk
 Posted: Apr 30, 2020 11:04
 Subject: Re: Changes to Order Status (XP Beta Launch)
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edk (8327)

Location:  USA, Michigan
Member Since Contact Type Status
Jan 17, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Timeless Toy Bricks
In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).

2. Order completion:

— When seller sets order as completed, it becomes "Awaiting completion" status
and it won't be finalized until it gets purged or confirmed by the buyer
on XP. It shows as completed on BrickLink Classic

— When buyer sets order as completed, it becomes "Finalizing completion" status
and it will be finalized after 1 week of setting the status.

3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.

4. NSS

— NSS fileable date is now based on either the last payment date or last invoice
date (previously order date).

— NSS is only fileable in Paid, Packed (and paid), Shipped, Received, Awaiting
completion, Finalizing completion status.

5. OCR and Order Cancellation

— If OCR is filed in received with issue status, the order can be canceled after
the buyer accepts the OCR.

— When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.

— When seller wants to cancel the order after payment, do a full refund and
change the status to Packed and cancel the order. This must be communicated to
the buyer beforehand.

6. Removing OCR/NSS/NRS/NPB

— Removing OCR/NSS/NRS now set order status back to previous order status (previously
it was reset to Pending).

— Removing NPB/NPX now set order status back to Ready status.

7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

8. Problem Order Item

— Pending OIRR now expires after 7 days of filing


Key:

NPB = Non-Paying Buyer Alert

NPX = Non-Paying Buyer Accepted Penalty

NSS = Non-Shipping Seller Alert

NRS = Non-Responding Seller Alert

OCR = Order Cancellation Request

OIRR = Order Item Removal Request

Why the full refund for a missing part? If I get paid $100 paypal takes $3.30
of that I now refund and paypal keeps it. buyer accepts removal of a 10 cent
part then repays $99.90 and seller gets charged $3.30 again. Maybe I misunderstand
this...b) after payment: do a full refund and change the status to Packed and
then file
  OIRR.

The way I currently handle it is communicate with the buyer, get their approval
and refund appropriately and put the refunded amount into the credit line of
the order. I do this without using the item removal request (It just seems to
work better for the buyer to answer a message compared to approve the item removal)
most of the time and just let BL keep the 3% fee for the part(s) I gave full
refunds for.
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Apr 30, 2020 11:13
 Subject: Re: Changes to Order Status (XP Beta Launch)
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yorbrick (730)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
  The way I currently handle it is communicate with the buyer, get their approval
and refund appropriately and put the refunded amount into the credit line of
the order. I do this without using the item removal request (It just seems to
work better for the buyer to answer a message compared to approve the item removal)
most of the time and just let BL keep the 3% fee for the part(s) I gave full
refunds for.

I believe you can continue doing that and it seems the sensible way to keep doing
it for occasional errors. However, it does stop the seller that sells multiple
(expensive) sets that then says they cannot supply all of them and refuses to
allow the buyer to cancel the ones they have ordered, as they cannot unilaterally
cancel a set from the order. They will end up paying lots of 3%'s if they
keep doing it and would hopefully not keep doing it.
 Author: jennnifer View Messages Posted By jennnifer
 Posted: Apr 30, 2020 11:14
 Subject: Re: Changes to Order Status (XP Beta Launch)
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jennnifer (2418)

Location:  USA, Illinois
Member Since Contact Type Status
Sep 8, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Old Grey Bricks
In Administrative, Admin_Russell writes:
  
7. Invoice

— Sending invoice automatically changes order status to Ready

WHY?? I usually invoice before an order is ready. No, I will not pull orders
that are not paid.

  
— Sellers can send invoice only for orders in Pending, Processing, Updated status.

WHY?? Sometimes, I pull do pull orders before I invoice them if they are complicated,
need an exact shipping quote, or are from a repeat buyer I know will pay. Then,
they would be Ready before I invoice.

  
— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

WHY?? are you taking away our choices? Why does every seller have to operate
under your assumptions on how we should handle order status? Why don't you
take possession of my stock and sell that for me too? Thanks, that would be great!
[extreme sarcasm]

Can we have an explanation please?

Jen
 Author: Teup View Messages Posted By Teup
 Posted: Apr 30, 2020 11:44
 Subject: Re: Changes to Order Status (XP Beta Launch)
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Teup (4500)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: The T-workshop
In Administrative, jennnifer writes:
  In Administrative, Admin_Russell writes:
  
7. Invoice

— Sending invoice automatically changes order status to Ready

WHY?? I usually invoice before an order is ready. No, I will not pull orders
that are not paid.

  
— Sellers can send invoice only for orders in Pending, Processing, Updated status.

WHY?? Sometimes, I pull do pull orders before I invoice them if they are complicated,
need an exact shipping quote, or are from a repeat buyer I know will pay. Then,
they would be Ready before I invoice.

  
— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

WHY?? are you taking away our choices? Why does every seller have to operate
under your assumptions on how we should handle order status? Why don't you
take possession of my stock and sell that for me too? Thanks, that would be great!
[extreme sarcasm]

Can we have an explanation please?

Jen

Not an explanation, returning it the way it was. This "feature" is an embarrassing
mistake and it needs to be reverted ASAP so that sellers are able to run their
businesses.

Luckily, I have just finished building a workaround in my software, so for me
it doesn't matter anymore. Only took me 2 hours to make, since I laid the
foundations for it 6 years ago when I already feared that one day someone at
Bricklink would be incompetent enough to destroy the invoice feature.
 Author: Brick_Qc View Messages Posted By Brick_Qc
 Posted: Apr 30, 2020 12:24
 Subject: Re: Changes to Order Status (XP Beta Launch)
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Brick_Qc (864)

Location:  Canada, Quebec
Member Since Contact Type Status
Aug 21, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick_Qc
How are those improvements ?

How many sellers have you consulted before doing this fiasco ?
 Author: TenHove View Messages Posted By TenHove
 Posted: Apr 30, 2020 17:30
 Subject: Re: Changes to Order Status (XP Beta Launch)
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TenHove (462)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
Jun 5, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Fricatho
We are not pleased him the changes in the order status. We had a very strict
order policy, based on daily practice:

1.PENDING = new order
2.PROCESING = order is being picked
3.READY (with empty invoice-icon) = order is ready for invoicing
4.READY (with invoice-icon checked) = order is invoiced, awaiting payment
5.PAID (automatic or manual) = order needs to be packed
6.PACKED = order is packed and awaits pickup
7.SHIPPED = order is on its way
8.RECIEVED (buyer) = customer is checking the order
9.COMPLETED (buyer) = order is checked and OK

This is a clear process where every stage is represented by the status. This
is especially helpful when more than one person was handling the orders.

Now we miss the difference between 2 and 3 and I understand the there are also
issues with 6 and 7.

8 and 9 should be done by the buyer, but in practice they forget or don't
understand the procedure. For our administration we often had to make these changes
ourselves and did so, after a couple of weeks. I understand that the buyer now
has to acknowledge the change to COMPLETED. If they cannot make the change themselves,
will they be able to acknowledge the change? Many buyers don't even understand
they have to acknowledge if there is a change in the orderitems.

If you like to improve the order sequence, this is not the way to do it. But
I can give you an other suggestion: stop adding batches to an order after invoicing.
In the three years of our shop we had several discussions with customers who
received the invoice, paid it and then ordered some more items. This leads to
extra invoices with balancing payments or orderitemchanges. Both are not well
organized in BrickLink.


In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).

2. Order completion:

— When seller sets order as completed, it becomes "Awaiting completion" status
and it won't be finalized until it gets purged or confirmed by the buyer
on XP. It shows as completed on BrickLink Classic

— When buyer sets order as completed, it becomes "Finalizing completion" status
and it will be finalized after 1 week of setting the status.

3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.

4. NSS

— NSS fileable date is now based on either the last payment date or last invoice
date (previously order date).

— NSS is only fileable in Paid, Packed (and paid), Shipped, Received, Awaiting
completion, Finalizing completion status.

5. OCR and Order Cancellation

— If OCR is filed in received with issue status, the order can be canceled after
the buyer accepts the OCR.

— When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.

— When seller wants to cancel the order after payment, do a full refund and
change the status to Packed and cancel the order. This must be communicated to
the buyer beforehand.

6. Removing OCR/NSS/NRS/NPB

— Removing OCR/NSS/NRS now set order status back to previous order status (previously
it was reset to Pending).

— Removing NPB/NPX now set order status back to Ready status.

7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

8. Problem Order Item

— Pending OIRR now expires after 7 days of filing


Key:

NPB = Non-Paying Buyer Alert

NPX = Non-Paying Buyer Accepted Penalty

NSS = Non-Shipping Seller Alert

NRS = Non-Responding Seller Alert

OCR = Order Cancellation Request

OIRR = Order Item Removal Request
 Author: electricbaer View Messages Posted By electricbaer
 Posted: Apr 30, 2020 18:52
 Subject: Re: Changes to Order Status (XP Beta Launch)
 Viewed: 73 times
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electricbaer (6955)

Location:  USA, North Carolina
Member Since Contact Type Status Collage
Jul 8, 2002 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: Brix Shack
So I had a new buyer just set the order to completed after making payment, and
now I have no option to send a drive thru notice which will notify them of the
tracking # unless I send them a message with it. Cool, need to waste more time
to do that now.

Why take away the invoice sent button? Had a buyer contact me today asking for
an invoice button, because I hadn't noticed they didn't get an invoice,
because we have no way of knowing unless we change the order back to processing
or pending to get the invoice icon. Why can it not be available at the ready
status? Silly business.
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Apr 30, 2020 21:47
 Subject: Re: Changes to Order Status (XP Beta Launch)
 Viewed: 225 times
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.


We spent this afternoon going over issues with order flow and Order Status settings
and we've decided to make some adjustments as a result of your feedback.
We'll get back to you shortly with more news.
 Author: bje View Messages Posted By bje
 Posted: May 1, 2020 00:18
 Subject: Re: Changes to Order Status (XP Beta Launch)
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bje (1376)

Location:  South Africa, Western Cape
Member Since Contact Type Status
May 24, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: JE Bricks
In Administrative, Admin_Russell writes:
  In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.


We spent this afternoon going over issues with order flow and Order Status settings
and we've decided to make some adjustments as a result of your feedback.
We'll get back to you shortly with more news.

Strictly speaking you should test before doing shit. While you are deciding what
to do and how to fix this unholy mess, please be so kind as to reset my order
recived from yesterday that got changed to COMPLETED when it is not even
PACKED, let alone READY yet.

Your platform is not working.
It is broke.
News would help, but fixing it is more important.
 Author: Zixx View Messages Posted By Zixx
 Posted: May 1, 2020 00:26
 Subject: Re: Changes to Order Status (XP Beta Launch)
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Zixx (3911)

Location:  USA, California
Member Since Contact Type Status
Nov 23, 2001 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Zixx Bricks
In Administrative, bje writes:
  In Administrative, Admin_Russell writes:
  In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.


We spent this afternoon going over issues with order flow and Order Status settings
and we've decided to make some adjustments as a result of your feedback.
We'll get back to you shortly with more news.

Strictly speaking you should test before doing shit. While you are deciding what
to do and how to fix this unholy mess, please be so kind as to reset my order
recived from yesterday that got changed to COMPLETED when it is not even
PACKED, let alone READY yet.

Your platform is not working.
It is broke.
News would help, but fixing it is more important.

AMEN!
 Author: BigBBricks View Messages Posted By BigBBricks
 Posted: May 2, 2020 06:55
 Subject: Re: Changes to Order Status (XP Beta Launch)
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BigBBricks (9949)

Location:  USA, Pennsylvania
Member Since Contact Type Status
Dec 2, 2013 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Big B Bricks
In Administrative, Admin_Russell writes:
  In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.


We spent this afternoon going over issues with order flow and Order Status settings
and we've decided to make some adjustments as a result of your feedback.
We'll get back to you shortly with more news.

Thank you Russell. I don't think we should be held to a higher standard than
the company that owns BrickLink, LEGO.

With LEGO, if there is anything missing from an order, you get a refund for the
missing item and an email notifying you of the change. That's it. No full
refund with email exchange and cancelation of the order, followed by the customer
asking why we can't submit the order and they have to enter it again. Followed
by neutral or worse feedback because the buyer isn't familiar with a BrickLink
policy stating that we must cancel everything at any sign of issue and start
over again and they are frustrated because the order was cancel because of a
single missing 2 cent part because of policy...

I understand that in the early days of BrickLink, when it was a smaller, more
community centered site it used that refund policy but that isn't this site
anymore. Now there are LEGO substores with 10s of millions of parts, making hundreds
of sales a day, all while trying to adhere to a policy that doesn't suit
the buyer or seller, all while trying to ship orders to customers as accurately
and quickly as possible.

Thank you for reconsidering.

- Big B
 Author: Stellar View Messages Posted By Stellar
 Posted: May 2, 2020 07:24
 Subject: Re: Changes to Order Status (XP Beta Launch)
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Stellar (1359)

Location:  Spain, Comunidad Valenciana
Member Since Contact Type Status
Sep 24, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Stellar Bricks
In Administrative, BigBBricks writes:
  In Administrative, Admin_Russell writes:
  In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.


We spent this afternoon going over issues with order flow and Order Status settings
and we've decided to make some adjustments as a result of your feedback.
We'll get back to you shortly with more news.

Thank you Russell. I don't think we should be held to a higher standard than
the company that owns BrickLink, LEGO.

With LEGO, if there is anything missing from an order, you get a refund for the
missing item and an email notifying you of the change. That's it. No full
refund with email exchange and cancelation of the order, followed by the customer
asking why we can't submit the order and they have to enter it again. Followed
by neutral or worse feedback because the buyer isn't familiar with a BrickLink
policy stating that we must cancel everything at any sign of issue and start
over again and they are frustrated because the order was cancel because of a
single missing 2 cent part because of policy...

I understand that in the early days of BrickLink, when it was a smaller, more
community centered site it used that refund policy but that isn't this site
anymore. Now there are LEGO substores with 10s of millions of parts, making hundreds
of sales a day, all while trying to adhere to a policy that doesn't suit
the buyer or seller, all while trying to ship orders to customers as accurately
and quickly as possible.

Thank you for reconsidering.

- Big B

Hope Russell replies to this and says that it meant "full refund of the missing
pieces"...
 Author: Teup View Messages Posted By Teup
 Posted: May 2, 2020 08:51
 Subject: Re: Changes to Order Status (XP Beta Launch)
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Teup (4500)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: The T-workshop
In Administrative, Admin_Russell writes:
  In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.


We spent this afternoon going over issues with order flow and Order Status settings
and we've decided to make some adjustments as a result of your feedback.
We'll get back to you shortly with more news.

Thanks for this update. Please let this be a lesson to those who made the mistake
of making these decisions without consulting the userbase.. for everyone's
sake. There's a whole lot more trouble up ahead, but this right here is at
least one thing done right. Hope there will be more right decisions as development
progresses.
 Author: jennnifer View Messages Posted By jennnifer
 Posted: May 3, 2020 11:51
 Subject: Re: Changes to Order Status (XP Beta Launch)
 Viewed: 56 times
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jennnifer (2418)

Location:  USA, Illinois
Member Since Contact Type Status
Sep 8, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Old Grey Bricks
In Administrative, Admin_Russell writes:
  In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.


We spent this afternoon going over issues with order flow and Order Status settings
and we've decided to make some adjustments as a result of your feedback.
We'll get back to you shortly with more news.

I will look forward to hearing any good news right about now.

Every time BrickLink has set one of my orders to Ready for me, I feel like they
should at least go downstairs and pull the parts as well.

Jen
 Author: gvbricks View Messages Posted By gvbricks
 Posted: May 1, 2020 00:50
 Subject: Re: Changes to Order Status (XP Beta Launch)
 Viewed: 74 times
 Topic: Administrative
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gvbricks (6589)

Location:  Germany, Nordrhein-Westfalen
Member Since Contact Type Status
Jul 8, 2009 Member Does Not Allow Contact Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Green Valley Bricks
This change is one of the biggest interventions in the daily operations of
professional sellers that this platform has seen for years.


Invoices are not just simple notifications to customers "You must pay a certain
amount of Euros to my bank account". Invoices are the basis of the accounting
that professional traders are obliged to do by law, at least here in the EU.

I need to print invoices before I send orders. For every order, the customer
gets a copy and I keep a copy.

I must be able to customise the invoices, for example if a customer wants a different
delivery address than the invoice address or if the VAT rate needs to be adjusted
or whatever reason.

I must be able to reprint the invoice at any time, e. g. if a buyer gets a refund
because of missing stock or if he forgot to apply a coupon or if he sends back
some items or whatever reason.

Summary: I must be able to print and customise invoices at any time, regardless
of order status. Roll back the change.


Matthias
 Author: waltzking View Messages Posted By waltzking
 Posted: May 1, 2020 02:30
 Subject: Re: Changes to Order Status (XP Beta Launch)
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waltzking (6532)

Location:  USA, Missouri
Member Since Contact Type Status
Feb 28, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: A *Deal* 4 U
In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



After two days of thinking my internet and computer were going out, as my seller
menu kept randomly failing to work as before, and finally coming here to post
about what I decided must be site related bugs....all I can say to this is WOW!

You are right, it is "beta." But so unbelievably "beta" it is more akin to a
scratch-paper basic sketch-quality concept work that still needs TONS of revamping,
rethinking, and then days or weeks of testing before rollout on a live site!

I generally take things and adjust, but this is plain and simple frustration
on steroids for sellers. I read all the comments so far before posting and not
even one comment was positive, and honestly there likely never will be one, because
anyone who sells knows this is the opposite of helpful in any shape or form.
  
1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).

This is a VERY BAD idea as buyers on occasion mark "completed" as soon as they
place the order or pay. This would now restrict a sellers available order actions
and actually freeze an in process order up completely in some instances. Before
now a buyer doing this would only confuse a seller, not tie their hands completely
and delay or even prevent the order from moving forward at all.

  
2. Order completion:

This status is really quite useless (see below).

  
— When seller sets order as completed, it becomes "Awaiting completion" status
and it won't be finalized until it gets purged or confirmed by the buyer
on XP. It shows as completed on BrickLink Classic

No where does a "completed" status make sense. Does Amazon, eBay, LEGO, or any
other online retailer use it? NO! A buyer leaving feedback IS their action
showing a "completed" status. This status really needs to just go or only occur
when a buyer has left feedback, or maybe when both parties have left it. It
is useless really and should not be an option for buyer or seller to mark at
all...especially if it ties the hands of a seller in any way towards potential
order fulfillment.

  
— When buyer sets order as completed, it becomes "Finalizing completion" status
and it will be finalized after 1 week of setting the status.

Makes no sense really. If the buyer says it is complete, it is...unless it really
isn't. So a seller needs a few days and the ability to revert it back if
it is incorrect. Without this option no one needs "finalizing" like some special
hidden system needs to analyze the order details for allowance of a completion.
  
3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

Hog wash! Sending a reminder invoice 50% of the time eliminates the NPB need
as the buyer MISSED the first one. But 50% of the time it does not help at all.
Now the EXTREMELY long wait of 7-days for payment gets even longer if an invoice
is lost or needs a change? This is completely backwards to the modern high-speed
form of online shopping. NPB really should be available 3-5 days after FIRST
invoice, not 7-days from last invoice. This is going to make every NPB even
more of a nightmare and inconvenience for all sellers alike.

  
— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.

That is fine (though really irrelevant). As long as buyer marking it as paid
is not preventing an NPB from being started. Have had many a buyer mark such
and never pay at all. If so this just gives any buyer the option to prevent
all NPB's by marking as paid as soon as they order. Again, a problem waiting
to happen for all sellers as buyers can now tie a sellers hands to get all the
time they want to really pay, or never pay. Actions by one party should not
be allowed to prevent problem statuses from being invoked when needed on the
other side.

  
4. NSS

— NSS fileable date is now based on either the last payment date or last invoice
date (previously order date).

Bad move here also. A scamming seller simply starts invoicing every few days
to stop an NSS from coming in all while knowing they'll never ship and never
be on the hook for it. Again, actions by one party should not be allowed to
prevent problem statuses from being invoked when needed on the other side.

  
— NSS is only fileable in Paid, Packed (and paid), Shipped, Received, Awaiting
completion, Finalizing completion status.

So a seller who never marks the order beyond "ready" (or simply reverts it back
to this) can avoid NSS also? Nice. (NOT!)

  
5. OCR and Order Cancellation

— If OCR is filed in received with issue status, the order can be canceled after
the buyer accepts the OCR.

I cannot follow this as wording is throwing me off. Still sounds largely useless
as cancellations after receipt have to be near 0%.

  
— When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.

This is so BACKWARDS! As others state, full refund is a DEVASTATING requirement
due to payment fees involved that never get refunded. No store fully refunds
the entire receipt and then rings everything up again without the one item.
This makes NO sense, and is both a time and money waster for both sides. OIRR
should be available in all status as the buyer still needs to approve anyway.
Have them alerted on the OIRR email, such as "if item is currently paid for,
we advise waiting for a refund for the item cost before approving," or similar
if refund before removal is a concern. Partial refunds are the way all business
handle shortages and returns. Removal should be no different than a partial
return/refund, not complete transaction redo.

  
— When seller wants to cancel the order after payment, do a full refund and
change the status to Packed and cancel the order. This must be communicated to
the buyer beforehand.

I think this is simply common courtesy and standard procedure any seller would
provide and goes without saying.

  
6. Removing OCR/NSS/NRS/NPB

— Removing OCR/NSS/NRS now set order status back to previous order status (previously
it was reset to Pending).

This is a good change. The only one I can agree with actually....but is largely
irrelevant or important to fix.

  
— Removing NPB/NPX now set order status back to Ready status.

Should go back to pending or processing. Odds are buyer finally responded and
a new invoice is need at this point since they failed to pay due to having never
received the emailed invoice to start with (this actually happens a lot). If
set to "ready" the seller cannot invoice again.

  
7. Invoice

— Sending invoice automatically changes order status to Ready

This is wrong and will be highly confusing to buyers. An order is not "ready"
when invoiced. Many sellers never process, or pull items until paid (which can't
happen until an invoice is sent). Automatic invoicing shipment options NEVER
have an order even reach true "processing" when placed with immediate invoice
sent. This is a really bad idea if you want clarity and consistency in statuses.
Status after invoice should be seller provided, and default to "awaiting seller
action" if auto invoiced.

  
— Sellers can send invoice only for orders in Pending, Processing, Updated status.

Again a bad idea. For various reasons there are times a new invoice is needed
either after "ready," "packed," or even "paid" status is reached. Some sellers
also need this function due to country specific guidelines on how to do their
paperwork/billing/invoicing. The option to send order related details should
never be limited to order status.

  
— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

Invoice button should always show so a seller can know if it was invoiced or
not. Have made many a mistake updating status on the wrong order, and this will
surely cause delays for buyers when such mistakes will certainly occur again.
I'll think it has been sent, and they'll wonder why I am taking so long
to invoice.

  
8. Problem Order Item

— Pending OIRR now expires after 7 days of filing

This is backwards. I would argue it should auto-complete at that point. It
is well known that most buyers never see the emails (and on that note OIRR needs
to be updated to also send to the BrickLink inbox, not email only) or bother
to complete the removal since it really does not affect them (unless they plan
to go over their order page down the road and have reason they need it to be
100% accurate). If they don't want to actively DENY it then they really
have approved it by non-action. Legally, no action against is acceptance of,
so 7-days with no denial should be counted as acceptance.

  

Key:

NPB = Non-Paying Buyer Alert

NPX = Non-Paying Buyer Accepted Penalty

NSS = Non-Shipping Seller Alert

NRS = Non-Responding Seller Alert

OCR = Order Cancellation Request

OIRR = Order Item Removal Request

I guess I only disagree with 99% of all these changes. But even 99 steps back
for 1 forward is still making progress...1 out of 100 times. :*(

PLEASE, PLEASE, PLEASE revert to the old system, or at least do so until a understandable
new one that actually works can be fully tested behind the scenes, not dumped
on us half-cooked and in live mode. So far the changes made of late (flesh colors
and now this) are really making the management look like bored folks with too
much time on their hands and making changes simply to have something to do.
There are a LOT of other site aspects that need fixed before the things that
have been meddled with so far.

With much frustration,
Jonathan
(Waltzking)
 Author: helge View Messages Posted By helge
 Posted: May 1, 2020 04:33
 Subject: Re: Changes to Order Status (XP Beta Launch)
 Viewed: 67 times
 Topic: Administrative
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helge (17248)

Location:  Norway
Member Since Contact Type Status
Jun 30, 2000 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: HELGE's sets & bricks
  
7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.


Most of the changes described are bad or counterproductive, but this is the worst.

I have to be able to send invoice from Packed status, and it must not be auto
change to anything. Invoice button must be visible in all statuses.

Please change this back ASAP!

All these changes could potentially lead to extremely negative consequences for
my store.

Helge
 Author: bobnikolov View Messages Posted By bobnikolov
 Posted: May 1, 2020 05:37
 Subject: Re: Changes to Order Status (XP Beta Launch)
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bobnikolov (1168)

Location:  Bulgaria, Sofia City
Member Since Contact Type Status
Apr 6, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: BoBricksBg
When an order will be send COD(Cask on Delivery) what is the point of marking
it as paid(which obviously not) just then to mark it as shipped
 Author: Brickstermania View Messages Posted By Brickstermania
 Posted: May 2, 2020 00:35
 Subject: Re: Changes to Order Status (XP Beta Launch)
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Brickstermania (768)

Location:  Germany, Bayern
Member Since Contact Type Status
Apr 15, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brickstermania
Now bricklink gets closed step by step! Yesterday i hat my trouble with this
horrible features - and no one requested them, maybe no one needs them!
We are just at the beginning, i tested the XP Beta yesterday - a horror movie
is boring according to this! You try to make a great marketplace easier and delete
some essential functions, just to add this rubbish?
 Author: Bizzbricks View Messages Posted By Bizzbricks
 Posted: May 2, 2020 16:59
 Subject: Re: Changes to Order Status (XP Beta Launch)
 Viewed: 56 times
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Bizzbricks (2595) 
(was giochienonsolo1)

Location:  Italy, Lombardia
Member Since Contact Type Status
Jan 10, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: BizzBricks
Hello
thanks for your response
the problem that I have urine in paked that I can not send
orders arrived after the update everything is ok
but those who were in the middle of the update remain in paket

thanks
 Author: KiSebA View Messages Posted By KiSebA
 Posted: May 4, 2020 04:17
 Subject: Re: Changes to Order Status (XP Beta Launch)
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KiSebA (16318)

Location:  Germany, Niedersachsen
Member Since Contact Type Status Collage
Jan 26, 2002 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: KiSebA - Up to 80% off
In Administrative, Admin_Russell writes:

  7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

Unfortunately, this is a disaster for us. We can no longer print out the invoices.
But we need them for the accounting. Is there an alternative and simple way?
 Author: Emilio_Magnelli View Messages Posted By Emilio_Magnelli
 Posted: May 4, 2020 06:00
 Subject: Re: Changes to Order Status (XP Beta Launch)
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Emilio_Magnelli (9812)

Location:  Italy, Emilia-Romagna
Member Since Contact Type Status
Apr 19, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick Dream
  Unfortunately, this is a disaster for us. We can no longer print out the invoices.
But we need them for the accounting. Is there an alternative and simple way?

Try to change manually order status ''as processing'', so you
can print invoice.

Sincerely

em
 Author: KiSebA View Messages Posted By KiSebA
 Posted: May 4, 2020 10:43
 Subject: Re: Changes to Order Status (XP Beta Launch)
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KiSebA (16318)

Location:  Germany, Niedersachsen
Member Since Contact Type Status Collage
Jan 26, 2002 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: KiSebA - Up to 80% off
In Administrative, Emilio_Magnelli writes:
  
  Unfortunately, this is a disaster for us. We can no longer print out the invoices.
But we need them for the accounting. Is there an alternative and simple way?

Try to change manually order status ''as processing'', so you
can print invoice.

Sincerely

em

This is possible. But more manual clicking for hundred of orders is counterproductive
 Author: Emilio_Magnelli View Messages Posted By Emilio_Magnelli
 Posted: May 4, 2020 11:31
 Subject: Re: Changes to Order Status (XP Beta Launch)
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Emilio_Magnelli (9812)

Location:  Italy, Emilia-Romagna
Member Since Contact Type Status
Apr 19, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick Dream
  This is possible. But more manual clicking for hundred of orders is counterproductive


Off course, but this is the only one way to print. I hope they work to improve
this BETA test ASAP.

em
 Author: Teup View Messages Posted By Teup
 Posted: May 4, 2020 13:07
 Subject: Re: Changes to Order Status (XP Beta Launch)
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Teup (4500)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: The T-workshop
In Administrative, KiSebA writes:
  In Administrative, Emilio_Magnelli writes:
  
  Unfortunately, this is a disaster for us. We can no longer print out the invoices.
But we need them for the accounting. Is there an alternative and simple way?

Try to change manually order status ''as processing'', so you
can print invoice.

Sincerely

em

This is possible. But more manual clicking for hundred of orders is counterproductive

Not even sure if it is possible, if they're IC orders with onsite payment..
For now you can at least go to the order detail page and copy the data from there
and compile your invoice. Hold on, the invoice problem is going to get fixed
shortly, so it's just a temporary emergency solution!
 Author: TallyToyBricks View Messages Posted By TallyToyBricks
 Posted: May 4, 2020 08:57
 Subject: Re: Changes to Order Status (XP Beta Launch)
 Viewed: 46 times
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TallyToyBricks (2601)

Location:  USA, Florida
Member Since Contact Type Status
Feb 16, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Tally Toy LLC
In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).


This is a horrible change!

Buyer marks order as "completed" when they paid - in their mind their portion
is completed - which means I can't send out Drive Thru - so now I get questions
about where is my tracking number.

My workflow was to attach tracking number to order, then mark as shipped, the
send out drive thru which contained the tracking number. This no longer works.

Please undo this change.

Joe
 Author: davroman View Messages Posted By davroman
 Posted: May 4, 2020 09:09
 Subject: Re: Changes to Order Status (XP Beta Launch)
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davroman (1762)

Location:  Czech Republic, Královéhradecký Kraj
Member Since Contact Type Status
Feb 1, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TDH Bricks
In Administrative, TallyToyBricks writes:
  In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).


This is a horrible change!

Buyer marks order as "completed" when they paid - in their mind their portion
is completed - which means I can't send out Drive Thru - so now I get questions
about where is my tracking number.

My workflow was to attach tracking number to order, then mark as shipped, the
send out drive thru which contained the tracking number. This no longer works.

Please undo this change.

Joe

Totally agree, this is really horrible change!

I have shipped paid Orders today but cannot mark few of them as "Shipped" because
Buyer did not mark the Order as "Paid" (but payment was already received on my
account). How can I send them tracking number and Drive Thru! now? Any recommendation
from admins here?

PLEASE undo this change ASAP !!!

David
 Author: mockingbird View Messages Posted By mockingbird
 Posted: May 4, 2020 11:19
 Subject: Re: Changes to Order Status (XP Beta Launch)
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mockingbird (2257)

Location:  Netherlands, Noord-Brabant
Member Since Contact Type Status
Mar 16, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Mockingbird's Nest Egg
In Administrative, davroman writes:
  In Administrative, TallyToyBricks writes:
  In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).


This is a horrible change!

Buyer marks order as "completed" when they paid - in their mind their portion
is completed - which means I can't send out Drive Thru - so now I get questions
about where is my tracking number.

My workflow was to attach tracking number to order, then mark as shipped, the
send out drive thru which contained the tracking number. This no longer works.

Please undo this change.

Joe

Totally agree, this is really horrible change!

I have shipped paid Orders today but cannot mark few of them as "Shipped" because
Buyer did not mark the Order as "Paid" (but payment was already received on my
account). How can I send them tracking number and Drive Thru! now? Any recommendation
from admins here?

PLEASE undo this change ASAP !!!

David

In your order overview (settings, Order settings) Check the 'separate the
payment status from the order status'. Now you can mark an order as paid
after you have received the payment.
An order can be marked as 'shipped' after the orderstatus 'packed'.
 Author: kaczy View Messages Posted By kaczy
 Posted: May 4, 2020 16:06
 Subject: Re: Changes to Order Status (XP Beta Launch)
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kaczy (747)

Location:  Poland, w. Wielkopolskie
Member Since Contact Type Status
Jun 23, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bricks and Sets
There is a lot of constructive criticism about this new "update", these are my
5 cents:

- Seller cannot change the order status from 'Processing' to 'Paid'
until buyer do so. Many buyers don't do that and it is very important to
me as a seller to manually change status to 'Paid' (for example for domestic
orders which are paid by bank transfer). It let me identify orders which are
ready to pick and pack.

Someone should think it few times and consult those changes with sellers before
make this update live without any notice.



In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).

2. Order completion:

— When seller sets order as completed, it becomes "Awaiting completion" status
and it won't be finalized until it gets purged or confirmed by the buyer
on XP. It shows as completed on BrickLink Classic

— When buyer sets order as completed, it becomes "Finalizing completion" status
and it will be finalized after 1 week of setting the status.

3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.

4. NSS

— NSS fileable date is now based on either the last payment date or last invoice
date (previously order date).

— NSS is only fileable in Paid, Packed (and paid), Shipped, Received, Awaiting
completion, Finalizing completion status.

5. OCR and Order Cancellation

— If OCR is filed in received with issue status, the order can be canceled after
the buyer accepts the OCR.

— When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.

— When seller wants to cancel the order after payment, do a full refund and
change the status to Packed and cancel the order. This must be communicated to
the buyer beforehand.

6. Removing OCR/NSS/NRS/NPB

— Removing OCR/NSS/NRS now set order status back to previous order status (previously
it was reset to Pending).

— Removing NPB/NPX now set order status back to Ready status.

7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

8. Problem Order Item

— Pending OIRR now expires after 7 days of filing


Key:

NPB = Non-Paying Buyer Alert

NPX = Non-Paying Buyer Accepted Penalty

NSS = Non-Shipping Seller Alert

NRS = Non-Responding Seller Alert

OCR = Order Cancellation Request

OIRR = Order Item Removal Request
 Author: Teup View Messages Posted By Teup
 Posted: May 4, 2020 16:15
 Subject: Re: Changes to Order Status (XP Beta Launch)
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Teup (4500)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: The T-workshop
On the one hand sellers all have their own routines and procedures and need some
freedom, on the other hand buyers must know what's going on and not experience
too much discrepancies with how their orders statusses are handled by different
sellers. Especially "Ready" and "Packed" mean different things in different stores,
and that basically makes these terms meaningless for anyone but the seller in
their own store.

What I would like to see - and I've also communicated this to the team -
is a more uniform order status system on the one hand, and at the same time a
second space - it could be a checkbox, a list of statuses, or even just an ability
to colour code orders - that is strictly visible on the seller's side.

This way Bricklink would be able to follow their aspirations of making things
more strict and consistent (which I do sympathise with), while at the same time
continuing to support sellers to mark orders in a way that suits their personal
workflow.

That will be some work, but maybe one day..


In Administrative, kaczy writes:
  There is a lot of constructive criticism about this new "update", these are my
5 cents:

- Seller cannot change the order status from 'Processing' to 'Paid'
until buyer do so. Many buyers don't do that and it is very important to
me as a seller to manually change status to 'Paid' (for example for domestic
orders which are paid by bank transfer). It let me identify orders which are
ready to pick and pack.

Someone should think it few times and consult those changes with sellers before
make this update live without any notice.



In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).

2. Order completion:

— When seller sets order as completed, it becomes "Awaiting completion" status
and it won't be finalized until it gets purged or confirmed by the buyer
on XP. It shows as completed on BrickLink Classic

— When buyer sets order as completed, it becomes "Finalizing completion" status
and it will be finalized after 1 week of setting the status.

3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.

4. NSS

— NSS fileable date is now based on either the last payment date or last invoice
date (previously order date).

— NSS is only fileable in Paid, Packed (and paid), Shipped, Received, Awaiting
completion, Finalizing completion status.

5. OCR and Order Cancellation

— If OCR is filed in received with issue status, the order can be canceled after
the buyer accepts the OCR.

— When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.

— When seller wants to cancel the order after payment, do a full refund and
change the status to Packed and cancel the order. This must be communicated to
the buyer beforehand.

6. Removing OCR/NSS/NRS/NPB

— Removing OCR/NSS/NRS now set order status back to previous order status (previously
it was reset to Pending).

— Removing NPB/NPX now set order status back to Ready status.

7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

8. Problem Order Item

— Pending OIRR now expires after 7 days of filing


Key:

NPB = Non-Paying Buyer Alert

NPX = Non-Paying Buyer Accepted Penalty

NSS = Non-Shipping Seller Alert

NRS = Non-Responding Seller Alert

OCR = Order Cancellation Request

OIRR = Order Item Removal Request
 Author: Blue85 View Messages Posted By Blue85
 Posted: May 5, 2020 07:06
 Subject: (Cancelled)
 Viewed: 33 times
 Topic: Administrative
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Blue85 (190)

Location:  Austria, Vorarlberg
Member Since Contact Type Status
Oct 2, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: SCB Stone Center Bodensee
(Cancelled)
 Author: tanczy View Messages Posted By tanczy
 Posted: May 6, 2020 09:53
 Subject: Re: Changes to Order Status (XP Beta Launch)
 Viewed: 34 times
 Topic: Administrative
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tanczy (774)

Location:  Hungary, Budapest
Member Since Contact Type Status
Jan 7, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Tanczy-s Space
What is the reason that after an invoice the order status is set automatically
to "Ready"?! I used to set the "Ready" status by myself when the order is collected,
which may not the situation in each cases when I send the invoice. OK, I can
set the status back to "Processing" if needed, but this rule is just quiet disturbing.

The second thing which has no reason and has been mentioned by others here, that
you cannot change the status in right order as "Paid" = "Packed" = "Shipped",
but after "Packed" you shall set it back to "Paid" and then you can select "Shipped"...
Why??!! It absolutely makes no sense and it requires an additional administration
effort which would be absolutely unnecessary.

I can only hope that there will be a fixed release in the future.


In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).

2. Order completion:

— When seller sets order as completed, it becomes "Awaiting completion" status
and it won't be finalized until it gets purged or confirmed by the buyer
on XP. It shows as completed on BrickLink Classic

— When buyer sets order as completed, it becomes "Finalizing completion" status
and it will be finalized after 1 week of setting the status.

3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.

4. NSS

— NSS fileable date is now based on either the last payment date or last invoice
date (previously order date).

— NSS is only fileable in Paid, Packed (and paid), Shipped, Received, Awaiting
completion, Finalizing completion status.

5. OCR and Order Cancellation

— If OCR is filed in received with issue status, the order can be canceled after
the buyer accepts the OCR.

— When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.

— When seller wants to cancel the order after payment, do a full refund and
change the status to Packed and cancel the order. This must be communicated to
the buyer beforehand.

6. Removing OCR/NSS/NRS/NPB

— Removing OCR/NSS/NRS now set order status back to previous order status (previously
it was reset to Pending).

— Removing NPB/NPX now set order status back to Ready status.

7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

8. Problem Order Item

— Pending OIRR now expires after 7 days of filing


Key:

NPB = Non-Paying Buyer Alert

NPX = Non-Paying Buyer Accepted Penalty

NSS = Non-Shipping Seller Alert

NRS = Non-Responding Seller Alert

OCR = Order Cancellation Request

OIRR = Order Item Removal Request
 Author: jbricks View Messages Posted By jbricks
 Posted: May 6, 2020 10:05
 Subject: Re: Changes to Order Status (XP Beta Launch)
 Viewed: 34 times
 Topic: Administrative
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jbricks (11746)

Location:  Netherlands, Gelderland
Member Since Contact Type Status
Mar 5, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: jbricks
Every order we have that is in status packed, can go to shipped in 1 go,

so not sure what you are doing but luckily that should not be a problem.

and when browsing in changing statusses, the problems is simple,
all order have to go to paid before they can be shipped.
so ready/paid/packed/shipped works

ready/packed/shipped does not,
which makes sence..

In Administrative, tanczy writes:
  What is the reason that after an invoice the order status is set automatically
to "Ready"?! I used to set the "Ready" status by myself when the order is collected,
which may not the situation in each cases when I send the invoice. OK, I can
set the status back to "Processing" if needed, but this rule is just quiet disturbing.

The second thing which has no reason and has been mentioned by others here, that
you cannot change the status in right order as "Paid" = "Packed" = "Shipped",
but after "Packed" you shall set it back to "Paid" and then you can select "Shipped"...
Why??!! It absolutely makes no sense and it requires an additional administration
effort which would be absolutely unnecessary.

I can only hope that there will be a fixed release in the future.


In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).

2. Order completion:

— When seller sets order as completed, it becomes "Awaiting completion" status
and it won't be finalized until it gets purged or confirmed by the buyer
on XP. It shows as completed on BrickLink Classic

— When buyer sets order as completed, it becomes "Finalizing completion" status
and it will be finalized after 1 week of setting the status.

3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.

4. NSS

— NSS fileable date is now based on either the last payment date or last invoice
date (previously order date).

— NSS is only fileable in Paid, Packed (and paid), Shipped, Received, Awaiting
completion, Finalizing completion status.

5. OCR and Order Cancellation

— If OCR is filed in received with issue status, the order can be canceled after
the buyer accepts the OCR.

— When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.

— When seller wants to cancel the order after payment, do a full refund and
change the status to Packed and cancel the order. This must be communicated to
the buyer beforehand.

6. Removing OCR/NSS/NRS/NPB

— Removing OCR/NSS/NRS now set order status back to previous order status (previously
it was reset to Pending).

— Removing NPB/NPX now set order status back to Ready status.

7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

8. Problem Order Item

— Pending OIRR now expires after 7 days of filing


Key:

NPB = Non-Paying Buyer Alert

NPX = Non-Paying Buyer Accepted Penalty

NSS = Non-Shipping Seller Alert

NRS = Non-Responding Seller Alert

OCR = Order Cancellation Request

OIRR = Order Item Removal Request
 Author: Teup View Messages Posted By Teup
 Posted: May 6, 2020 10:32
 Subject: Re: Changes to Order Status (XP Beta Launch)
 Viewed: 26 times
 Topic: Administrative
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Teup (4500)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: The T-workshop
Does it really? I don't see any benefit in not being able to skip statuses.
The only effect that that has, is that you need to make an intermediate step.
This does not benefit anybody, it is just extra work, and it has no other effects
than being extra work.
BrickOwl has a simple linear order of statuses and you can skip however many
you like with one click, that works perfectly..

In Administrative, jbricks writes:
  Every order we have that is in status packed, can go to shipped in 1 go,

so not sure what you are doing but luckily that should not be a problem.

and when browsing in changing statusses, the problems is simple,
all order have to go to paid before they can be shipped.
so ready/paid/packed/shipped works

ready/packed/shipped does not,
which makes sence..

In Administrative, tanczy writes:
  What is the reason that after an invoice the order status is set automatically
to "Ready"?! I used to set the "Ready" status by myself when the order is collected,
which may not the situation in each cases when I send the invoice. OK, I can
set the status back to "Processing" if needed, but this rule is just quiet disturbing.

The second thing which has no reason and has been mentioned by others here, that
you cannot change the status in right order as "Paid" = "Packed" = "Shipped",
but after "Packed" you shall set it back to "Paid" and then you can select "Shipped"...
Why??!! It absolutely makes no sense and it requires an additional administration
effort which would be absolutely unnecessary.

I can only hope that there will be a fixed release in the future.


In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).

2. Order completion:

— When seller sets order as completed, it becomes "Awaiting completion" status
and it won't be finalized until it gets purged or confirmed by the buyer
on XP. It shows as completed on BrickLink Classic

— When buyer sets order as completed, it becomes "Finalizing completion" status
and it will be finalized after 1 week of setting the status.

3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.

4. NSS

— NSS fileable date is now based on either the last payment date or last invoice
date (previously order date).

— NSS is only fileable in Paid, Packed (and paid), Shipped, Received, Awaiting
completion, Finalizing completion status.

5. OCR and Order Cancellation

— If OCR is filed in received with issue status, the order can be canceled after
the buyer accepts the OCR.

— When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.

— When seller wants to cancel the order after payment, do a full refund and
change the status to Packed and cancel the order. This must be communicated to
the buyer beforehand.

6. Removing OCR/NSS/NRS/NPB

— Removing OCR/NSS/NRS now set order status back to previous order status (previously
it was reset to Pending).

— Removing NPB/NPX now set order status back to Ready status.

7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

8. Problem Order Item

— Pending OIRR now expires after 7 days of filing


Key:

NPB = Non-Paying Buyer Alert

NPX = Non-Paying Buyer Accepted Penalty

NSS = Non-Shipping Seller Alert

NRS = Non-Responding Seller Alert

OCR = Order Cancellation Request

OIRR = Order Item Removal Request
 Author: jbricks View Messages Posted By jbricks
 Posted: May 6, 2020 10:54
 Subject: Re: Changes to Order Status (XP Beta Launch)
 Viewed: 39 times
 Topic: Administrative
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jbricks (11746)

Location:  Netherlands, Gelderland
Member Since Contact Type Status
Mar 5, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: jbricks
yes it does,

all orders must have status paid,
which goes automaticly when you have an onsite paymentmethode,
and manually with an offsite payment.
perfectly logic,

how else do you know which orders are paid? and need to be packed and or shipped?



In Administrative, Teup writes:
  Does it really? I don't see any benefit in not being able to skip statuses.
The only effect that that has, is that you need to make an intermediate step.
This does not benefit anybody, it is just extra work, and it has no other effects
than being extra work.
BrickOwl has a simple linear order of statuses and you can skip however many
you like with one click, that works perfectly..

In Administrative, jbricks writes:
  Every order we have that is in status packed, can go to shipped in 1 go,

so not sure what you are doing but luckily that should not be a problem.

and when browsing in changing statusses, the problems is simple,
all order have to go to paid before they can be shipped.
so ready/paid/packed/shipped works

ready/packed/shipped does not,
which makes sence..

In Administrative, tanczy writes:
  What is the reason that after an invoice the order status is set automatically
to "Ready"?! I used to set the "Ready" status by myself when the order is collected,
which may not the situation in each cases when I send the invoice. OK, I can
set the status back to "Processing" if needed, but this rule is just quiet disturbing.

The second thing which has no reason and has been mentioned by others here, that
you cannot change the status in right order as "Paid" = "Packed" = "Shipped",
but after "Packed" you shall set it back to "Paid" and then you can select "Shipped"...
Why??!! It absolutely makes no sense and it requires an additional administration
effort which would be absolutely unnecessary.

I can only hope that there will be a fixed release in the future.


In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).

2. Order completion:

— When seller sets order as completed, it becomes "Awaiting completion" status
and it won't be finalized until it gets purged or confirmed by the buyer
on XP. It shows as completed on BrickLink Classic

— When buyer sets order as completed, it becomes "Finalizing completion" status
and it will be finalized after 1 week of setting the status.

3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.

4. NSS

— NSS fileable date is now based on either the last payment date or last invoice
date (previously order date).

— NSS is only fileable in Paid, Packed (and paid), Shipped, Received, Awaiting
completion, Finalizing completion status.

5. OCR and Order Cancellation

— If OCR is filed in received with issue status, the order can be canceled after
the buyer accepts the OCR.

— When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.

— When seller wants to cancel the order after payment, do a full refund and
change the status to Packed and cancel the order. This must be communicated to
the buyer beforehand.

6. Removing OCR/NSS/NRS/NPB

— Removing OCR/NSS/NRS now set order status back to previous order status (previously
it was reset to Pending).

— Removing NPB/NPX now set order status back to Ready status.

7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

8. Problem Order Item

— Pending OIRR now expires after 7 days of filing


Key:

NPB = Non-Paying Buyer Alert

NPX = Non-Paying Buyer Accepted Penalty

NSS = Non-Shipping Seller Alert

NRS = Non-Responding Seller Alert

OCR = Order Cancellation Request

OIRR = Order Item Removal Request
 Author: bje View Messages Posted By bje
 Posted: May 6, 2020 10:59
 Subject: Re: Changes to Order Status (XP Beta Launch)
 Viewed: 37 times
 Topic: Administrative
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bje (1376)

Location:  South Africa, Western Cape
Member Since Contact Type Status
May 24, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: JE Bricks
In Administrative, jbricks writes:
  yes it does,

all orders must have status paid,
which goes automaticly when you have an onsite paymentmethode,
and manually with an offsite payment.
perfectly logic,

how else do you know which orders are paid? and need to be packed and or shipped?

Cash on delivery, which happened to me again yesterday. Order shipped, completed
but cannot set to shipped.
  


In Administrative, Teup writes:
  Does it really? I don't see any benefit in not being able to skip statuses.
The only effect that that has, is that you need to make an intermediate step.
This does not benefit anybody, it is just extra work, and it has no other effects
than being extra work.
BrickOwl has a simple linear order of statuses and you can skip however many
you like with one click, that works perfectly..

In Administrative, jbricks writes:
  Every order we have that is in status packed, can go to shipped in 1 go,

so not sure what you are doing but luckily that should not be a problem.

and when browsing in changing statusses, the problems is simple,
all order have to go to paid before they can be shipped.
so ready/paid/packed/shipped works

ready/packed/shipped does not,
which makes sence..

In Administrative, tanczy writes:
  What is the reason that after an invoice the order status is set automatically
to "Ready"?! I used to set the "Ready" status by myself when the order is collected,
which may not the situation in each cases when I send the invoice. OK, I can
set the status back to "Processing" if needed, but this rule is just quiet disturbing.

The second thing which has no reason and has been mentioned by others here, that
you cannot change the status in right order as "Paid" = "Packed" = "Shipped",
but after "Packed" you shall set it back to "Paid" and then you can select "Shipped"...
Why??!! It absolutely makes no sense and it requires an additional administration
effort which would be absolutely unnecessary.

I can only hope that there will be a fixed release in the future.


In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).

2. Order completion:

— When seller sets order as completed, it becomes "Awaiting completion" status
and it won't be finalized until it gets purged or confirmed by the buyer
on XP. It shows as completed on BrickLink Classic

— When buyer sets order as completed, it becomes "Finalizing completion" status
and it will be finalized after 1 week of setting the status.

3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.

4. NSS

— NSS fileable date is now based on either the last payment date or last invoice
date (previously order date).

— NSS is only fileable in Paid, Packed (and paid), Shipped, Received, Awaiting
completion, Finalizing completion status.

5. OCR and Order Cancellation

— If OCR is filed in received with issue status, the order can be canceled after
the buyer accepts the OCR.

— When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.

— When seller wants to cancel the order after payment, do a full refund and
change the status to Packed and cancel the order. This must be communicated to
the buyer beforehand.

6. Removing OCR/NSS/NRS/NPB

— Removing OCR/NSS/NRS now set order status back to previous order status (previously
it was reset to Pending).

— Removing NPB/NPX now set order status back to Ready status.

7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

8. Problem Order Item

— Pending OIRR now expires after 7 days of filing


Key:

NPB = Non-Paying Buyer Alert

NPX = Non-Paying Buyer Accepted Penalty

NSS = Non-Shipping Seller Alert

NRS = Non-Responding Seller Alert

OCR = Order Cancellation Request

OIRR = Order Item Removal Request
 Author: jbricks View Messages Posted By jbricks
 Posted: May 6, 2020 11:07
 Subject: Re: Changes to Order Status (XP Beta Launch)
 Viewed: 41 times
 Topic: Administrative
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jbricks (11746)

Location:  Netherlands, Gelderland
Member Since Contact Type Status
Mar 5, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: jbricks
In Administrative, bje writes:
  In Administrative, jbricks writes:
  yes it does,

all orders must have status paid,
which goes automaticly when you have an onsite paymentmethode,
and manually with an offsite payment.
perfectly logic,

how else do you know which orders are paid? and need to be packed and or shipped?

Cash on delivery, which happened to me again yesterday. Order shipped, completed
but cannot set to shipped.

COD can be set on paid before you ship it, because its being paid or shipped
back.

  
  


In Administrative, Teup writes:
  Does it really? I don't see any benefit in not being able to skip statuses.
The only effect that that has, is that you need to make an intermediate step.
This does not benefit anybody, it is just extra work, and it has no other effects
than being extra work.
BrickOwl has a simple linear order of statuses and you can skip however many
you like with one click, that works perfectly..

In Administrative, jbricks writes:
  Every order we have that is in status packed, can go to shipped in 1 go,

so not sure what you are doing but luckily that should not be a problem.

and when browsing in changing statusses, the problems is simple,
all order have to go to paid before they can be shipped.
so ready/paid/packed/shipped works

ready/packed/shipped does not,
which makes sence..

In Administrative, tanczy writes:
  What is the reason that after an invoice the order status is set automatically
to "Ready"?! I used to set the "Ready" status by myself when the order is collected,
which may not the situation in each cases when I send the invoice. OK, I can
set the status back to "Processing" if needed, but this rule is just quiet disturbing.

The second thing which has no reason and has been mentioned by others here, that
you cannot change the status in right order as "Paid" = "Packed" = "Shipped",
but after "Packed" you shall set it back to "Paid" and then you can select "Shipped"...
Why??!! It absolutely makes no sense and it requires an additional administration
effort which would be absolutely unnecessary.

I can only hope that there will be a fixed release in the future.


In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).

2. Order completion:

— When seller sets order as completed, it becomes "Awaiting completion" status
and it won't be finalized until it gets purged or confirmed by the buyer
on XP. It shows as completed on BrickLink Classic

— When buyer sets order as completed, it becomes "Finalizing completion" status
and it will be finalized after 1 week of setting the status.

3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.

4. NSS

— NSS fileable date is now based on either the last payment date or last invoice
date (previously order date).

— NSS is only fileable in Paid, Packed (and paid), Shipped, Received, Awaiting
completion, Finalizing completion status.

5. OCR and Order Cancellation

— If OCR is filed in received with issue status, the order can be canceled after
the buyer accepts the OCR.

— When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.

— When seller wants to cancel the order after payment, do a full refund and
change the status to Packed and cancel the order. This must be communicated to
the buyer beforehand.

6. Removing OCR/NSS/NRS/NPB

— Removing OCR/NSS/NRS now set order status back to previous order status (previously
it was reset to Pending).

— Removing NPB/NPX now set order status back to Ready status.

7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

8. Problem Order Item

— Pending OIRR now expires after 7 days of filing


Key:

NPB = Non-Paying Buyer Alert

NPX = Non-Paying Buyer Accepted Penalty

NSS = Non-Shipping Seller Alert

NRS = Non-Responding Seller Alert

OCR = Order Cancellation Request

OIRR = Order Item Removal Request
 Author: bje View Messages Posted By bje
 Posted: May 6, 2020 11:16
 Subject: Re: Changes to Order Status (XP Beta Launch)
 Viewed: 55 times
 Topic: Administrative
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bje (1376)

Location:  South Africa, Western Cape
Member Since Contact Type Status
May 24, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: JE Bricks
In Administrative, jbricks writes:
  In Administrative, bje writes:
  In Administrative, jbricks writes:
  yes it does,

all orders must have status paid,
which goes automaticly when you have an onsite paymentmethode,
and manually with an offsite payment.
perfectly logic,

how else do you know which orders are paid? and need to be packed and or shipped?

Cash on delivery, which happened to me again yesterday. Order shipped, completed
but cannot set to shipped.

COD can be set on paid before you ship it, because its being paid or shipped
back.

I think you misunderstand. The buyer has not paid, has no obligation to pay and
the order is not paid until the buyer receives it. I think the term is CbA in
Dutch. If I set to paid before I ship, I have set the legal status of the order
that I have got the money already, so why should the buyer ever pay?

No, the order is shipped and it is still waiting for payment and will be marked
paid when the buyer receives it and pays me, not before. The buyer is not even
a debtor until he receives the order. BL cannot say that I must mark the order
paid before I can set the legal status to shipped.
  
  
  


In Administrative, Teup writes:
  Does it really? I don't see any benefit in not being able to skip statuses.
The only effect that that has, is that you need to make an intermediate step.
This does not benefit anybody, it is just extra work, and it has no other effects
than being extra work.
BrickOwl has a simple linear order of statuses and you can skip however many
you like with one click, that works perfectly..

In Administrative, jbricks writes:
  Every order we have that is in status packed, can go to shipped in 1 go,

so not sure what you are doing but luckily that should not be a problem.

and when browsing in changing statusses, the problems is simple,
all order have to go to paid before they can be shipped.
so ready/paid/packed/shipped works

ready/packed/shipped does not,
which makes sence..

In Administrative, tanczy writes:
  What is the reason that after an invoice the order status is set automatically
to "Ready"?! I used to set the "Ready" status by myself when the order is collected,
which may not the situation in each cases when I send the invoice. OK, I can
set the status back to "Processing" if needed, but this rule is just quiet disturbing.

The second thing which has no reason and has been mentioned by others here, that
you cannot change the status in right order as "Paid" = "Packed" = "Shipped",
but after "Packed" you shall set it back to "Paid" and then you can select "Shipped"...
Why??!! It absolutely makes no sense and it requires an additional administration
effort which would be absolutely unnecessary.

I can only hope that there will be a fixed release in the future.


In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).

2. Order completion:

— When seller sets order as completed, it becomes "Awaiting completion" status
and it won't be finalized until it gets purged or confirmed by the buyer
on XP. It shows as completed on BrickLink Classic

— When buyer sets order as completed, it becomes "Finalizing completion" status
and it will be finalized after 1 week of setting the status.

3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.

4. NSS

— NSS fileable date is now based on either the last payment date or last invoice
date (previously order date).

— NSS is only fileable in Paid, Packed (and paid), Shipped, Received, Awaiting
completion, Finalizing completion status.

5. OCR and Order Cancellation

— If OCR is filed in received with issue status, the order can be canceled after
the buyer accepts the OCR.

— When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.

— When seller wants to cancel the order after payment, do a full refund and
change the status to Packed and cancel the order. This must be communicated to
the buyer beforehand.

6. Removing OCR/NSS/NRS/NPB

— Removing OCR/NSS/NRS now set order status back to previous order status (previously
it was reset to Pending).

— Removing NPB/NPX now set order status back to Ready status.

7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

8. Problem Order Item

— Pending OIRR now expires after 7 days of filing


Key:

NPB = Non-Paying Buyer Alert

NPX = Non-Paying Buyer Accepted Penalty

NSS = Non-Shipping Seller Alert

NRS = Non-Responding Seller Alert

OCR = Order Cancellation Request

OIRR = Order Item Removal Request
 Author: Teup View Messages Posted By Teup
 Posted: May 6, 2020 14:02
 Subject: Re: Changes to Order Status (XP Beta Launch)
 Viewed: 43 times
 Topic: Administrative
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Teup (4500)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: The T-workshop
I don't see the logic at all. Previously you could update it in one go. Now
you need to take two steps. The extra stap doesn't do anything, it doesn't
change anything. We had the same situation as we had before, just that it takes
5 seconds longer. Nothing else has changed...
I don't update orders to "paid", I update them immediately to shipped...

In Administrative, jbricks writes:
  yes it does,

all orders must have status paid,
which goes automaticly when you have an onsite paymentmethode,
and manually with an offsite payment.
perfectly logic,

how else do you know which orders are paid? and need to be packed and or shipped?



In Administrative, Teup writes:
  Does it really? I don't see any benefit in not being able to skip statuses.
The only effect that that has, is that you need to make an intermediate step.
This does not benefit anybody, it is just extra work, and it has no other effects
than being extra work.
BrickOwl has a simple linear order of statuses and you can skip however many
you like with one click, that works perfectly..

In Administrative, jbricks writes:
  Every order we have that is in status packed, can go to shipped in 1 go,

so not sure what you are doing but luckily that should not be a problem.

and when browsing in changing statusses, the problems is simple,
all order have to go to paid before they can be shipped.
so ready/paid/packed/shipped works

ready/packed/shipped does not,
which makes sence..

In Administrative, tanczy writes:
  What is the reason that after an invoice the order status is set automatically
to "Ready"?! I used to set the "Ready" status by myself when the order is collected,
which may not the situation in each cases when I send the invoice. OK, I can
set the status back to "Processing" if needed, but this rule is just quiet disturbing.

The second thing which has no reason and has been mentioned by others here, that
you cannot change the status in right order as "Paid" = "Packed" = "Shipped",
but after "Packed" you shall set it back to "Paid" and then you can select "Shipped"...
Why??!! It absolutely makes no sense and it requires an additional administration
effort which would be absolutely unnecessary.

I can only hope that there will be a fixed release in the future.


In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).

2. Order completion:

— When seller sets order as completed, it becomes "Awaiting completion" status
and it won't be finalized until it gets purged or confirmed by the buyer
on XP. It shows as completed on BrickLink Classic

— When buyer sets order as completed, it becomes "Finalizing completion" status
and it will be finalized after 1 week of setting the status.

3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.

4. NSS

— NSS fileable date is now based on either the last payment date or last invoice
date (previously order date).

— NSS is only fileable in Paid, Packed (and paid), Shipped, Received, Awaiting
completion, Finalizing completion status.

5. OCR and Order Cancellation

— If OCR is filed in received with issue status, the order can be canceled after
the buyer accepts the OCR.

— When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.

— When seller wants to cancel the order after payment, do a full refund and
change the status to Packed and cancel the order. This must be communicated to
the buyer beforehand.

6. Removing OCR/NSS/NRS/NPB

— Removing OCR/NSS/NRS now set order status back to previous order status (previously
it was reset to Pending).

— Removing NPB/NPX now set order status back to Ready status.

7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

8. Problem Order Item

— Pending OIRR now expires after 7 days of filing


Key:

NPB = Non-Paying Buyer Alert

NPX = Non-Paying Buyer Accepted Penalty

NSS = Non-Shipping Seller Alert

NRS = Non-Responding Seller Alert

OCR = Order Cancellation Request

OIRR = Order Item Removal Request
 Author: Rainbowuser View Messages Posted By Rainbowuser
 Posted: May 6, 2020 14:24
 Subject: Re: Changes to Order Status (XP Beta Launch)
 Viewed: 39 times
 Topic: Administrative
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Rainbowuser (3397)

Location:  USA, Connecticut
Member Since Contact Type Status
May 13, 2015 Member Does Not Allow Contact Seller
Buying Privileges - OKSelling Privileges - OK
Store: Rainbowbrickmaster
In Administrative, Teup writes:
  I don't see the logic at all. Previously you could update it in one go. Now
you need to take two steps. The extra stap doesn't do anything, it doesn't
change anything. We had the same situation as we had before, just that it takes
5 seconds longer. Nothing else has changed...
I don't update orders to "paid", I update them immediately to shipped...

In Administrative, jbricks writes:
  yes it does,

all orders must have status paid,
which goes automaticly when you have an onsite paymentmethode,
and manually with an offsite payment.
perfectly logic,

how else do you know which orders are paid? and need to be packed and or shipped?



In Administrative, Teup writes:
  Does it really? I don't see any benefit in not being able to skip statuses.
The only effect that that has, is that you need to make an intermediate step.
This does not benefit anybody, it is just extra work, and it has no other effects
than being extra work.
BrickOwl has a simple linear order of statuses and you can skip however many
you like with one click, that works perfectly..

In Administrative, jbricks writes:
  Every order we have that is in status packed, can go to shipped in 1 go,

so not sure what you are doing but luckily that should not be a problem.

and when browsing in changing statusses, the problems is simple,
all order have to go to paid before they can be shipped.
so ready/paid/packed/shipped works

ready/packed/shipped does not,
which makes sence..

In Administrative, tanczy writes:
  What is the reason that after an invoice the order status is set automatically
to "Ready"?! I used to set the "Ready" status by myself when the order is collected,
which may not the situation in each cases when I send the invoice. OK, I can
set the status back to "Processing" if needed, but this rule is just quiet disturbing.

The second thing which has no reason and has been mentioned by others here, that
you cannot change the status in right order as "Paid" = "Packed" = "Shipped",
but after "Packed" you shall set it back to "Paid" and then you can select "Shipped"...
Why??!! It absolutely makes no sense and it requires an additional administration
effort which would be absolutely unnecessary.

I can only hope that there will be a fixed release in the future.


In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).

2. Order completion:

— When seller sets order as completed, it becomes "Awaiting completion" status
and it won't be finalized until it gets purged or confirmed by the buyer
on XP. It shows as completed on BrickLink Classic

— When buyer sets order as completed, it becomes "Finalizing completion" status
and it will be finalized after 1 week of setting the status.

3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.

4. NSS

— NSS fileable date is now based on either the last payment date or last invoice
date (previously order date).

— NSS is only fileable in Paid, Packed (and paid), Shipped, Received, Awaiting
completion, Finalizing completion status.

5. OCR and Order Cancellation

— If OCR is filed in received with issue status, the order can be canceled after
the buyer accepts the OCR.

— When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.

— When seller wants to cancel the order after payment, do a full refund and
change the status to Packed and cancel the order. This must be communicated to
the buyer beforehand.

6. Removing OCR/NSS/NRS/NPB

— Removing OCR/NSS/NRS now set order status back to previous order status (previously
it was reset to Pending).

— Removing NPB/NPX now set order status back to Ready status.

7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

8. Problem Order Item

— Pending OIRR now expires after 7 days of filing


Key:

NPB = Non-Paying Buyer Alert

NPX = Non-Paying Buyer Accepted Penalty

NSS = Non-Shipping Seller Alert

NRS = Non-Responding Seller Alert

OCR = Order Cancellation Request

OIRR = Order Item Removal Request
 Author: tanczy View Messages Posted By tanczy
 Posted: May 6, 2020 15:01
 Subject: Re: Changes to Order Status (XP Beta Launch)
 Viewed: 36 times
 Topic: Administrative
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tanczy (774)

Location:  Hungary, Budapest
Member Since Contact Type Status
Jan 7, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Tanczy-s Space
In Administrative, jbricks writes:
  yes it does,

all orders must have status paid,
which goes automaticly when you have an onsite paymentmethode,
and manually with an offsite payment.
perfectly logic,

how else do you know which orders are paid? and need to be packed and or shipped?


I have a smaller store and I can keep it in mind which is.

Basically I used to set the paid status, but sometimes when handling fast I just
set the packed right after the processing or ready.
Or if someone takes over the order personally, I only used the ready/completed
transition because it was easier and nobody ever had a problem with it.
But fine, I can get used to the new working methods.

  

In Administrative, Teup writes:
  Does it really? I don't see any benefit in not being able to skip statuses.
The only effect that that has, is that you need to make an intermediate step.
This does not benefit anybody, it is just extra work, and it has no other effects
than being extra work.
BrickOwl has a simple linear order of statuses and you can skip however many
you like with one click, that works perfectly..

In Administrative, jbricks writes:
  Every order we have that is in status packed, can go to shipped in 1 go,

so not sure what you are doing but luckily that should not be a problem.

and when browsing in changing statusses, the problems is simple,
all order have to go to paid before they can be shipped.
so ready/paid/packed/shipped works

ready/packed/shipped does not,
which makes sence..

In Administrative, tanczy writes:
  What is the reason that after an invoice the order status is set automatically
to "Ready"?! I used to set the "Ready" status by myself when the order is collected,
which may not the situation in each cases when I send the invoice. OK, I can
set the status back to "Processing" if needed, but this rule is just quiet disturbing.

The second thing which has no reason and has been mentioned by others here, that
you cannot change the status in right order as "Paid" = "Packed" = "Shipped",
but after "Packed" you shall set it back to "Paid" and then you can select "Shipped"...
Why??!! It absolutely makes no sense and it requires an additional administration
effort which would be absolutely unnecessary.

I can only hope that there will be a fixed release in the future.


In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).

2. Order completion:

— When seller sets order as completed, it becomes "Awaiting completion" status
and it won't be finalized until it gets purged or confirmed by the buyer
on XP. It shows as completed on BrickLink Classic

— When buyer sets order as completed, it becomes "Finalizing completion" status
and it will be finalized after 1 week of setting the status.

3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.

4. NSS

— NSS fileable date is now based on either the last payment date or last invoice
date (previously order date).

— NSS is only fileable in Paid, Packed (and paid), Shipped, Received, Awaiting
completion, Finalizing completion status.

5. OCR and Order Cancellation

— If OCR is filed in received with issue status, the order can be canceled after
the buyer accepts the OCR.

— When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.

— When seller wants to cancel the order after payment, do a full refund and
change the status to Packed and cancel the order. This must be communicated to
the buyer beforehand.

6. Removing OCR/NSS/NRS/NPB

— Removing OCR/NSS/NRS now set order status back to previous order status (previously
it was reset to Pending).

— Removing NPB/NPX now set order status back to Ready status.

7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

8. Problem Order Item

— Pending OIRR now expires after 7 days of filing


Key:

NPB = Non-Paying Buyer Alert

NPX = Non-Paying Buyer Accepted Penalty

NSS = Non-Shipping Seller Alert

NRS = Non-Responding Seller Alert

OCR = Order Cancellation Request

OIRR = Order Item Removal Request
 Author: tanczy View Messages Posted By tanczy
 Posted: May 6, 2020 14:47
 Subject: Re: Changes to Order Status (XP Beta Launch)
 Viewed: 27 times
 Topic: Administrative
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tanczy (774)

Location:  Hungary, Budapest
Member Since Contact Type Status
Jan 7, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Tanczy-s Space
In Administrative, jbricks writes:
  Every order we have that is in status packed, can go to shipped in 1 go,

so not sure what you are doing but luckily that should not be a problem.

and when browsing in changing statusses, the problems is simple,
all order have to go to paid before they can be shipped.
so ready/paid/packed/shipped works

ready/packed/shipped does not,
which makes sence..


Thank you for your answer. Maybe I skipped the paid status and set the packed
right after the ready state. I'll check it when I'll handle another order.
So we shall have each status one by one. That can make sense, and more pressing
of the Submit changes button.

  In Administrative, tanczy writes:
  What is the reason that after an invoice the order status is set automatically
to "Ready"?! I used to set the "Ready" status by myself when the order is collected,
which may not the situation in each cases when I send the invoice. OK, I can
set the status back to "Processing" if needed, but this rule is just quiet disturbing.

The second thing which has no reason and has been mentioned by others here, that
you cannot change the status in right order as "Paid" = "Packed" = "Shipped",
but after "Packed" you shall set it back to "Paid" and then you can select "Shipped"...
Why??!! It absolutely makes no sense and it requires an additional administration
effort which would be absolutely unnecessary.

I can only hope that there will be a fixed release in the future.


In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).

2. Order completion:

— When seller sets order as completed, it becomes "Awaiting completion" status
and it won't be finalized until it gets purged or confirmed by the buyer
on XP. It shows as completed on BrickLink Classic

— When buyer sets order as completed, it becomes "Finalizing completion" status
and it will be finalized after 1 week of setting the status.

3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.

4. NSS

— NSS fileable date is now based on either the last payment date or last invoice
date (previously order date).

— NSS is only fileable in Paid, Packed (and paid), Shipped, Received, Awaiting
completion, Finalizing completion status.

5. OCR and Order Cancellation

— If OCR is filed in received with issue status, the order can be canceled after
the buyer accepts the OCR.

— When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.

— When seller wants to cancel the order after payment, do a full refund and
change the status to Packed and cancel the order. This must be communicated to
the buyer beforehand.

6. Removing OCR/NSS/NRS/NPB

— Removing OCR/NSS/NRS now set order status back to previous order status (previously
it was reset to Pending).

— Removing NPB/NPX now set order status back to Ready status.

7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

8. Problem Order Item

— Pending OIRR now expires after 7 days of filing


Key:

NPB = Non-Paying Buyer Alert

NPX = Non-Paying Buyer Accepted Penalty

NSS = Non-Shipping Seller Alert

NRS = Non-Responding Seller Alert

OCR = Order Cancellation Request

OIRR = Order Item Removal Request
 Author: Teup View Messages Posted By Teup
 Posted: May 6, 2020 10:28
 Subject: Re: Changes to Order Status (XP Beta Launch)
 Viewed: 32 times
 Topic: Administrative
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Teup (4500)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: The T-workshop
In Administrative, tanczy writes:
  What is the reason that after an invoice the order status is set automatically
to "Ready"?! I used to set the "Ready" status by myself when the order is collected,
which may not the situation in each cases when I send the invoice. OK, I can
set the status back to "Processing" if needed, but this rule is just quiet disturbing.

Well, on this I have to agree with Bricklink - the statuses must be meaningful
to the buyer, so I prefer "ready" to mean that the invoice has been sent across
the board and not just in some shops. If I would order in your shop and see "ready"
without having an invoice, I would be confused and start searching my spam folder
and probably send you a message.

That is not to say that Bricklink should disrupt our independent workflows of
course. I think the best solution here would be not to make the statuses a complete
free-for-all but to solve the problem on the seller's side with a seller's
side solution - some checkbox or flag you can click for your own administration,
so that it won't confuse the buyer.

  
The second thing which has no reason and has been mentioned by others here, that
you cannot change the status in right order as "Paid" = "Packed" = "Shipped",
but after "Packed" you shall set it back to "Paid" and then you can select "Shipped"...
Why??!! It absolutely makes no sense and it requires an additional administration
effort which would be absolutely unnecessary.

I can only hope that there will be a fixed release in the future.

This is odd yeah. Bricklink was struggling a bit with sellers interpreting "packed"
in different ways or doing things in different orders. I think this will be
rolled back soon. Although as mentioned above I think the best fix would be if
they do restrict the status progression to one linear order and give the seller
some tools to mark things the way they need. As a buyer it is now a complete
mystery what "packed" means - like is it even supposed to be meaningful? We could
just as well not have any status visible to the buyer at all at that point. It's
like listening to the seller mumble to himself.


  

In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).

2. Order completion:

— When seller sets order as completed, it becomes "Awaiting completion" status
and it won't be finalized until it gets purged or confirmed by the buyer
on XP. It shows as completed on BrickLink Classic

— When buyer sets order as completed, it becomes "Finalizing completion" status
and it will be finalized after 1 week of setting the status.

3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.

4. NSS

— NSS fileable date is now based on either the last payment date or last invoice
date (previously order date).

— NSS is only fileable in Paid, Packed (and paid), Shipped, Received, Awaiting
completion, Finalizing completion status.

5. OCR and Order Cancellation

— If OCR is filed in received with issue status, the order can be canceled after
the buyer accepts the OCR.

— When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.

— When seller wants to cancel the order after payment, do a full refund and
change the status to Packed and cancel the order. This must be communicated to
the buyer beforehand.

6. Removing OCR/NSS/NRS/NPB

— Removing OCR/NSS/NRS now set order status back to previous order status (previously
it was reset to Pending).

— Removing NPB/NPX now set order status back to Ready status.

7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

8. Problem Order Item

— Pending OIRR now expires after 7 days of filing


Key:

NPB = Non-Paying Buyer Alert

NPX = Non-Paying Buyer Accepted Penalty

NSS = Non-Shipping Seller Alert

NRS = Non-Responding Seller Alert

OCR = Order Cancellation Request

OIRR = Order Item Removal Request
 Author: tanczy View Messages Posted By tanczy
 Posted: May 6, 2020 14:27
 Subject: Re: Changes to Order Status (XP Beta Launch)
 Viewed: 36 times
 Topic: Administrative
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tanczy (774)

Location:  Hungary, Budapest
Member Since Contact Type Status
Jan 7, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Tanczy-s Space
In Administrative, Teup writes:
  In Administrative, tanczy writes:
  What is the reason that after an invoice the order status is set automatically
to "Ready"?! I used to set the "Ready" status by myself when the order is collected,
which may not the situation in each cases when I send the invoice. OK, I can
set the status back to "Processing" if needed, but this rule is just quiet disturbing.

Well, on this I have to agree with Bricklink - the statuses must be meaningful
to the buyer, so I prefer "ready" to mean that the invoice has been sent across
the board and not just in some shops. If I would order in your shop and see "ready"
without having an invoice, I would be confused and start searching my spam folder
and probably send you a message.


I'd just wait for the invoice in that case.

I used to have basically three kind of orders.
1. If someone want to take over the items personally, then I collect the parts,
set the status to Ready and send the invoice that he/she/etc. can come for it.
(Now I cannot do it anymore, because invoice is only possible in status Pending,
Processing and Updated status, but this is a smaller problem)
2. The order shall be shipped
a) In case of international orders I have one shipping method, so that used to
be more simple. I send the invoice, it is paid, then I pack the items, and ship
them and follow the status of the order on BrickLink accordingly.
b) In case of domestic orders there can be more options for shipping, and sometimes
the buyer don't choose an appropriate and possible one or I have some missing
information to decide the shipping costs. In these cases I only set the status
to Processing and send the invoice with my questions. If I got the answers I
used to send a second invoice. So that's why the automatic state changes
are quiet disturbing to me.


  That is not to say that Bricklink should disrupt our independent workflows of
course. I think the best solution here would be not to make the statuses a complete
free-for-all but to solve the problem on the seller's side with a seller's
side solution - some checkbox or flag you can click for your own administration,
so that it won't confuse the buyer.

  
The second thing which has no reason and has been mentioned by others here, that
you cannot change the status in right order as "Paid" = "Packed" = "Shipped",
but after "Packed" you shall set it back to "Paid" and then you can select "Shipped"...
Why??!! It absolutely makes no sense and it requires an additional administration
effort which would be absolutely unnecessary.

I can only hope that there will be a fixed release in the future.

This is odd yeah. Bricklink was struggling a bit with sellers interpreting "packed"
in different ways or doing things in different orders. I think this will be
rolled back soon. Although as mentioned above I think the best fix would be if
they do restrict the status progression to one linear order and give the seller
some tools to mark things the way they need. As a buyer it is now a complete
mystery what "packed" means - like is it even supposed to be meaningful? We could
just as well not have any status visible to the buyer at all at that point. It's
like listening to the seller mumble to himself.

Additional tools or flags can be OK.
I always used to update the status in linear order before this rollout also and
I think the existing states were/are meaningful to follow the order on its way.

I have just a small store and do automatic shipping cost and fee calculation
and prompt payment option right after the order, because shipping costs and package
weight can depend on the type of the items as well, so I used to handle each
orders manually.

So I just don't like when the website tries to be smarter, but not adapted
to the situation how I want to use it.

  

  

In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).

2. Order completion:

— When seller sets order as completed, it becomes "Awaiting completion" status
and it won't be finalized until it gets purged or confirmed by the buyer
on XP. It shows as completed on BrickLink Classic

— When buyer sets order as completed, it becomes "Finalizing completion" status
and it will be finalized after 1 week of setting the status.

3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.

4. NSS

— NSS fileable date is now based on either the last payment date or last invoice
date (previously order date).

— NSS is only fileable in Paid, Packed (and paid), Shipped, Received, Awaiting
completion, Finalizing completion status.

5. OCR and Order Cancellation

— If OCR is filed in received with issue status, the order can be canceled after
the buyer accepts the OCR.

— When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.

— When seller wants to cancel the order after payment, do a full refund and
change the status to Packed and cancel the order. This must be communicated to
the buyer beforehand.

6. Removing OCR/NSS/NRS/NPB

— Removing OCR/NSS/NRS now set order status back to previous order status (previously
it was reset to Pending).

— Removing NPB/NPX now set order status back to Ready status.

7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

8. Problem Order Item

— Pending OIRR now expires after 7 days of filing


Key:

NPB = Non-Paying Buyer Alert

NPX = Non-Paying Buyer Accepted Penalty

NSS = Non-Shipping Seller Alert

NRS = Non-Responding Seller Alert

OCR = Order Cancellation Request

OIRR = Order Item Removal Request
 Author: Teup View Messages Posted By Teup
 Posted: May 6, 2020 14:50
 Subject: Re: Changes to Order Status (XP Beta Launch)
 Viewed: 34 times
 Topic: Administrative
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Teup (4500)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: The T-workshop
Well first of all I agree BL should enable and support you to mark and administrate
your orders the way you need.

But I'm going to be annoying here and repeat that whatever system you have,
for the buyer it is unclear as long as we all do something different. Status
updates can be used for personal administration, but they are intended as a form
of communication to the buyer. In fact, I think the only status that makes
sense for the buyer, and has a universal definition across all sellers, is "Shipped".
Everything else is, from the buyer's perspective, meaningless.

Either BL restricts statuses and defines a meaning for each status that we all
need to obey, so that the buyer understands what the status of their order is,
or they should just hide statuses from the buyer altogether (exept for
"shipped") and leave sellers completely free to do their thing.

In Administrative, tanczy writes:
  In Administrative, Teup writes:
  In Administrative, tanczy writes:
  What is the reason that after an invoice the order status is set automatically
to "Ready"?! I used to set the "Ready" status by myself when the order is collected,
which may not the situation in each cases when I send the invoice. OK, I can
set the status back to "Processing" if needed, but this rule is just quiet disturbing.

Well, on this I have to agree with Bricklink - the statuses must be meaningful
to the buyer, so I prefer "ready" to mean that the invoice has been sent across
the board and not just in some shops. If I would order in your shop and see "ready"
without having an invoice, I would be confused and start searching my spam folder
and probably send you a message.


I'd just wait for the invoice in that case.

I used to have basically three kind of orders.
1. If someone want to take over the items personally, then I collect the parts,
set the status to Ready and send the invoice that he/she/etc. can come for it.
(Now I cannot do it anymore, because invoice is only possible in status Pending,
Processing and Updated status, but this is a smaller problem)
2. The order shall be shipped
a) In case of international orders I have one shipping method, so that used to
be more simple. I send the invoice, it is paid, then I pack the items, and ship
them and follow the status of the order on BrickLink accordingly.
b) In case of domestic orders there can be more options for shipping, and sometimes
the buyer don't choose an appropriate and possible one or I have some missing
information to decide the shipping costs. In these cases I only set the status
to Processing and send the invoice with my questions. If I got the answers I
used to send a second invoice. So that's why the automatic state changes
are quiet disturbing to me.


  That is not to say that Bricklink should disrupt our independent workflows of
course. I think the best solution here would be not to make the statuses a complete
free-for-all but to solve the problem on the seller's side with a seller's
side solution - some checkbox or flag you can click for your own administration,
so that it won't confuse the buyer.

  
The second thing which has no reason and has been mentioned by others here, that
you cannot change the status in right order as "Paid" = "Packed" = "Shipped",
but after "Packed" you shall set it back to "Paid" and then you can select "Shipped"...
Why??!! It absolutely makes no sense and it requires an additional administration
effort which would be absolutely unnecessary.

I can only hope that there will be a fixed release in the future.

This is odd yeah. Bricklink was struggling a bit with sellers interpreting "packed"
in different ways or doing things in different orders. I think this will be
rolled back soon. Although as mentioned above I think the best fix would be if
they do restrict the status progression to one linear order and give the seller
some tools to mark things the way they need. As a buyer it is now a complete
mystery what "packed" means - like is it even supposed to be meaningful? We could
just as well not have any status visible to the buyer at all at that point. It's
like listening to the seller mumble to himself.

Additional tools or flags can be OK.
I always used to update the status in linear order before this rollout also and
I think the existing states were/are meaningful to follow the order on its way.

I have just a small store and do automatic shipping cost and fee calculation
and prompt payment option right after the order, because shipping costs and package
weight can depend on the type of the items as well, so I used to handle each
orders manually.

So I just don't like when the website tries to be smarter, but not adapted
to the situation how I want to use it.

  

  

In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).

2. Order completion:

— When seller sets order as completed, it becomes "Awaiting completion" status
and it won't be finalized until it gets purged or confirmed by the buyer
on XP. It shows as completed on BrickLink Classic

— When buyer sets order as completed, it becomes "Finalizing completion" status
and it will be finalized after 1 week of setting the status.

3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.

4. NSS

— NSS fileable date is now based on either the last payment date or last invoice
date (previously order date).

— NSS is only fileable in Paid, Packed (and paid), Shipped, Received, Awaiting
completion, Finalizing completion status.

5. OCR and Order Cancellation

— If OCR is filed in received with issue status, the order can be canceled after
the buyer accepts the OCR.

— When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.

— When seller wants to cancel the order after payment, do a full refund and
change the status to Packed and cancel the order. This must be communicated to
the buyer beforehand.

6. Removing OCR/NSS/NRS/NPB

— Removing OCR/NSS/NRS now set order status back to previous order status (previously
it was reset to Pending).

— Removing NPB/NPX now set order status back to Ready status.

7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

8. Problem Order Item

— Pending OIRR now expires after 7 days of filing


Key:

NPB = Non-Paying Buyer Alert

NPX = Non-Paying Buyer Accepted Penalty

NSS = Non-Shipping Seller Alert

NRS = Non-Responding Seller Alert

OCR = Order Cancellation Request

OIRR = Order Item Removal Request
 Author: Stellar View Messages Posted By Stellar
 Posted: May 6, 2020 15:09
 Subject: Re: Changes to Order Status (XP Beta Launch)
 Viewed: 31 times
 Topic: Administrative
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Stellar (1359)

Location:  Spain, Comunidad Valenciana
Member Since Contact Type Status
Sep 24, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Stellar Bricks
In Administrative, Teup writes:
  Well first of all I agree BL should enable and support you to mark and administrate
your orders the way you need.

But I'm going to be annoying here and repeat that whatever system you have,
for the buyer it is unclear as long as we all do something different. Status
updates can be used for personal administration, but they are intended as a form
of communication to the buyer. In fact, I think the only status that makes
sense for the buyer, and has a universal definition across all sellers, is "Shipped".
Everything else is, from the buyer's perspective, meaningless.

Either BL restricts statuses and defines a meaning for each status that we all
need to obey, so that the buyer understands what the status of their order is,
or they should just hide statuses from the buyer altogether (exept for
"shipped") and leave sellers completely free to do their thing.


Yes, just right that
 Author: tanczy View Messages Posted By tanczy
 Posted: May 6, 2020 15:15
 Subject: Re: Changes to Order Status (XP Beta Launch)
 Viewed: 45 times
 Topic: Administrative
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tanczy (774)

Location:  Hungary, Budapest
Member Since Contact Type Status
Jan 7, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Tanczy-s Space
In Administrative, Teup writes:
  Well first of all I agree BL should enable and support you to mark and administrate
your orders the way you need.

But I'm going to be annoying here and repeat that whatever system you have,
for the buyer it is unclear as long as we all do something different. Status
updates can be used for personal administration, but they are intended as a form
of communication to the buyer. In fact, I think the only status that makes
sense for the buyer, and has a universal definition across all sellers, is "Shipped".
Everything else is, from the buyer's perspective, meaningless.

Either BL restricts statuses and defines a meaning for each status that we all
need to obey, so that the buyer understands what the status of their order is,
or they should just hide statuses from the buyer altogether (exept for
"shipped") and leave sellers completely free to do their thing.


If no onsite payment but e.g. bank transfer or via PayPal.com, the status "paid"
can be an important information for the buyer, that the seller has received it
correctly.
I can admit that all the status before paid are not so important and not exactly
meaningful for the buyer.

And yes, either we need an universal and clear definition for each status how
and when to use them, or the seller can adapt and use them for its own needs,
without restrictions.

  In Administrative, tanczy writes:
  In Administrative, Teup writes:
  In Administrative, tanczy writes:
  What is the reason that after an invoice the order status is set automatically
to "Ready"?! I used to set the "Ready" status by myself when the order is collected,
which may not the situation in each cases when I send the invoice. OK, I can
set the status back to "Processing" if needed, but this rule is just quiet disturbing.

Well, on this I have to agree with Bricklink - the statuses must be meaningful
to the buyer, so I prefer "ready" to mean that the invoice has been sent across
the board and not just in some shops. If I would order in your shop and see "ready"
without having an invoice, I would be confused and start searching my spam folder
and probably send you a message.


I'd just wait for the invoice in that case.

I used to have basically three kind of orders.
1. If someone want to take over the items personally, then I collect the parts,
set the status to Ready and send the invoice that he/she/etc. can come for it.
(Now I cannot do it anymore, because invoice is only possible in status Pending,
Processing and Updated status, but this is a smaller problem)
2. The order shall be shipped
a) In case of international orders I have one shipping method, so that used to
be more simple. I send the invoice, it is paid, then I pack the items, and ship
them and follow the status of the order on BrickLink accordingly.
b) In case of domestic orders there can be more options for shipping, and sometimes
the buyer don't choose an appropriate and possible one or I have some missing
information to decide the shipping costs. In these cases I only set the status
to Processing and send the invoice with my questions. If I got the answers I
used to send a second invoice. So that's why the automatic state changes
are quiet disturbing to me.


  That is not to say that Bricklink should disrupt our independent workflows of
course. I think the best solution here would be not to make the statuses a complete
free-for-all but to solve the problem on the seller's side with a seller's
side solution - some checkbox or flag you can click for your own administration,
so that it won't confuse the buyer.

  
The second thing which has no reason and has been mentioned by others here, that
you cannot change the status in right order as "Paid" = "Packed" = "Shipped",
but after "Packed" you shall set it back to "Paid" and then you can select "Shipped"...
Why??!! It absolutely makes no sense and it requires an additional administration
effort which would be absolutely unnecessary.

I can only hope that there will be a fixed release in the future.

This is odd yeah. Bricklink was struggling a bit with sellers interpreting "packed"
in different ways or doing things in different orders. I think this will be
rolled back soon. Although as mentioned above I think the best fix would be if
they do restrict the status progression to one linear order and give the seller
some tools to mark things the way they need. As a buyer it is now a complete
mystery what "packed" means - like is it even supposed to be meaningful? We could
just as well not have any status visible to the buyer at all at that point. It's
like listening to the seller mumble to himself.

Additional tools or flags can be OK.
I always used to update the status in linear order before this rollout also and
I think the existing states were/are meaningful to follow the order on its way.

I have just a small store and do automatic shipping cost and fee calculation
and prompt payment option right after the order, because shipping costs and package
weight can depend on the type of the items as well, so I used to handle each
orders manually.

So I just don't like when the website tries to be smarter, but not adapted
to the situation how I want to use it.

  

  

In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).

2. Order completion:

— When seller sets order as completed, it becomes "Awaiting completion" status
and it won't be finalized until it gets purged or confirmed by the buyer
on XP. It shows as completed on BrickLink Classic

— When buyer sets order as completed, it becomes "Finalizing completion" status
and it will be finalized after 1 week of setting the status.

3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.

4. NSS

— NSS fileable date is now based on either the last payment date or last invoice
date (previously order date).

— NSS is only fileable in Paid, Packed (and paid), Shipped, Received, Awaiting
completion, Finalizing completion status.

5. OCR and Order Cancellation

— If OCR is filed in received with issue status, the order can be canceled after
the buyer accepts the OCR.

— When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.

— When seller wants to cancel the order after payment, do a full refund and
change the status to Packed and cancel the order. This must be communicated to
the buyer beforehand.

6. Removing OCR/NSS/NRS/NPB

— Removing OCR/NSS/NRS now set order status back to previous order status (previously
it was reset to Pending).

— Removing NPB/NPX now set order status back to Ready status.

7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

8. Problem Order Item

— Pending OIRR now expires after 7 days of filing


Key:

NPB = Non-Paying Buyer Alert

NPX = Non-Paying Buyer Accepted Penalty

NSS = Non-Shipping Seller Alert

NRS = Non-Responding Seller Alert

OCR = Order Cancellation Request

OIRR = Order Item Removal Request
 Author: connie View Messages Posted By connie
 Posted: May 6, 2020 14:55
 Subject: Re: Changes to Order Status (XP Beta Launch)
 Viewed: 49 times
 Topic: Administrative
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connie (16098)

Location:  USA, Minnesota
Member Since Contact Type Status
Oct 13, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 4 Fun Bricks & More
Can someone explain what the point of all this is? I only use pending, packed
and shipped. Now it looks like I have to do more steps. Why fix something that
was fine before. Makes no sense.

Connie



In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).

2. Order completion:

— When seller sets order as completed, it becomes "Awaiting completion" status
and it won't be finalized until it gets purged or confirmed by the buyer
on XP. It shows as completed on BrickLink Classic

— When buyer sets order as completed, it becomes "Finalizing completion" status
and it will be finalized after 1 week of setting the status.

3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.

4. NSS

— NSS fileable date is now based on either the last payment date or last invoice
date (previously order date).

— NSS is only fileable in Paid, Packed (and paid), Shipped, Received, Awaiting
completion, Finalizing completion status.

5. OCR and Order Cancellation

— If OCR is filed in received with issue status, the order can be canceled after
the buyer accepts the OCR.

— When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.

— When seller wants to cancel the order after payment, do a full refund and
change the status to Packed and cancel the order. This must be communicated to
the buyer beforehand.

6. Removing OCR/NSS/NRS/NPB

— Removing OCR/NSS/NRS now set order status back to previous order status (previously
it was reset to Pending).

— Removing NPB/NPX now set order status back to Ready status.

7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

8. Problem Order Item

— Pending OIRR now expires after 7 days of filing


Key:

NPB = Non-Paying Buyer Alert

NPX = Non-Paying Buyer Accepted Penalty

NSS = Non-Shipping Seller Alert

NRS = Non-Responding Seller Alert

OCR = Order Cancellation Request

OIRR = Order Item Removal Request
 Author: dearlydeparted View Messages Posted By dearlydeparted
 Posted: May 6, 2020 15:11
 Subject: Re: Changes to Order Status (XP Beta Launch)
 Viewed: 43 times
 Topic: Administrative
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dearlydeparted (5195)

Location:  USA, Rhode Island
Member Since Contact Type Status
Feb 5, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Dearly De-Parted
In Administrative, connie writes:
  Can someone explain what the point of all this is? I only use pending, packed
and shipped. Now it looks like I have to do more steps. Why fix something that
was fine before. Makes no sense.

Connie



+1
 Author: calebfishn View Messages Posted By calebfishn
 Posted: May 6, 2020 15:22
 Subject: Re: Changes to Order Status (XP Beta Launch)
 Viewed: 49 times
 Topic: Administrative
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calebfishn (1401)

Location:  Canada, Ontario
Member Since Contact Type Status
Feb 17, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Barbie's Brick Store
Something that is evident from this discussion is that there is no, single, standardized
approach to the "Status" choices provided in Bricklink that is the "right way".
Individual sellers seem to have taken these status choices and used them in
the way that best suits their business practices.

For example, while I see many sellers expressing concern over changes to their
processes, I have had no problem. Since I have always "Invoiced" prior to "Ready"
this recent change is actually a convenience. (I was probably using "Ready" incorrectly).
And I would never "Ship" until after "paid".

I can understand why sellers would approach these differently, but the huge variability
seems to pose a challenge to creating a system by which where buyers could universally
understand what each "status" denotes. Perhaps somewhere down the line, at least
some sellers will need to made adjustments so that there can be a more standardized
approach to processing status choices.
 Author: connie View Messages Posted By connie
 Posted: May 6, 2020 16:05
 Subject: Re: Changes to Order Status (XP Beta Launch)
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connie (16098)

Location:  USA, Minnesota
Member Since Contact Type Status
Oct 13, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 4 Fun Bricks & More
For as long as I have been selling on this site I have yet to see a customer
email me stating he don't understand my status choice. I have also never
had someone say I should use the system that another store has. In all the buying
I have done on this site
I have never been confused over their status choice and never suggested that
they do it my way. Anyone that goes shopping knows that "one size fits all"
doesn't fit all.

With all the things wrong on this site that needs fixing this is NOT one of them.
I go from packed to shipped. Now I have to take the time to first hit paid
then shipped. So crazy. These are our stores. We should be able to make our
own choices in how we run them. No improvement to stores all being standardized.
Next we will all need to charge the exact same amount for shipping. Or all
need to make sure orders are processed in 2 hours. Or all sell the exact same
items. By trying to standardize everything you are assuming that customers are
dumb and can't figure stuff out. Kind of like the old saying, I am from
the government and here to help you. Never works out well.

Connie







In Administrative, calebfishn writes:
  Something that is evident from this discussion is that there is no, single, standardized
approach to the "Status" choices provided in Bricklink that is the "right way".
Individual sellers seem to have taken these status choices and used them in
the way that best suits their business practices.

For example, while I see many sellers expressing concern over changes to their
processes, I have had no problem. Since I have always "Invoiced" prior to "Ready"
this recent change is actually a convenience. (I was probably using "Ready" incorrectly).
And I would never "Ship" until after "paid".

I can understand why sellers would approach these differently, but the huge variability
seems to pose a challenge to creating a system by which where buyers could universally
understand what each "status" denotes. Perhaps somewhere down the line, at least
some sellers will need to made adjustments so that there can be a more standardized
approach to processing status choices.
 Author: Kenopolis View Messages Posted By Kenopolis
 Posted: May 6, 2020 21:09
 Subject: Re: Changes to Order Status (XP Beta Launch)
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Kenopolis (772)

Location:  USA, Missouri
Member Since Contact Type Status
Feb 7, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Kenopolis Brick Stack
Before you read all this, I want you to know that I appreciate the fact that
you are trying to improve the site. I also know that you are all working hard,
and doing your best. Bricklink has improved in a lot of ways since I first started,
and those improvements have not gone un-noticed.

This may sound angry, and it is a bit, but I wanted to give my honest thoughts
about the recent changes.

Buckle up.

  3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

This is unacceptable.
Buyers often ask for the invoice to be resent because they lost it or accidentally
deleted it. (or some other reason)
Sellers often re-send invoices to remind buyers after 3 days.
Simply base the NPB date off the FIRST invoice sent date. Or offer an option
to re-send invoice without changing the date.

   — When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.

This is unacceptable for 2 reasons.
1. It is nearly impossible to FIND the OIRR page. I've had to explain the
whole process WITH SCREEN SHOTS to 4 veteran users just this month.

2. Refunding the entire payment, means SELLERS have to Eat the fee, regardless
of if it's our choice or the buyers. On a large order, this can be substantial.
Do you intend to WAIVE your fees every time a user makes a mistake? Because that
is the only way this is fair.

  7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

This one is actually (in my mind) an improvement. Takes getting used to, and
it would have been nice to have been given advance notice.


NOW.
Most importantly.
Something you did not mention, but I kind of find to be a big deal.
Why on earth can I not change some orders from PACKED to SHIPPED?
Only 2 orders out of 15 were like this.
Why? What sense does this make? I guarantee you that many sellers do not PACK
orders until they are paid for.

This change, among others is a fiasco. No notice given at all. No warning.

Now... my Biggest Issue with XP.

Not allowing sellers who do not have automatic checkout enabled to be listed
in XP search results is a slap in the face to long time sellers who never chose
to go over to instant checkout. Some of us don't want to be inundated with
orders because we are small time, but at the same time, we don't want to
be cut out completely. You are basically forcing out anyone who does not switch
to automatic check out.

I will switch to Auto Check out when you can make a calculator that can figure
out shipping rates correctly.
 Author: Kenopolis View Messages Posted By Kenopolis
 Posted: May 7, 2020 00:20
 Subject: Re: Changes to Order Status (XP Beta Launch)
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Kenopolis (772)

Location:  USA, Missouri
Member Since Contact Type Status
Feb 7, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Kenopolis Brick Stack
To be clear, I mean sellers have to eat the PayPal fee.
PayPal now keeps the entire fee when you refund an order.

  2. Refunding the entire payment, means SELLERS have to Eat the fee, regardless
of if it's our choice or the buyers. On a large order, this can be substantial.
Do you intend to WAIVE your fees every time a user makes a mistake? Because that
is the only way this is fair.
 Author: Kenopolis View Messages Posted By Kenopolis
 Posted: May 11, 2020 18:53
 Subject: Re: Changes to Order Status (XP Beta Launch)
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Kenopolis (772)

Location:  USA, Missouri
Member Since Contact Type Status
Feb 7, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Kenopolis Brick Stack
I have been following this guide as to how to set the ORDER STATUS

https://www.bricklink.com/help.asp?helpID=41

Why is it that now, when I place an order in PACKED status, I can no longer change
it to shipped? Especially when that's exactly how Bricklink advises it?

Is this a bug? If so, when can I expect a fix? Also, now that I have changed
the status to "PACKED" how can I now change it to shipped?

Thanks.

Ken

In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).

2. Order completion:

— When seller sets order as completed, it becomes "Awaiting completion" status
and it won't be finalized until it gets purged or confirmed by the buyer
on XP. It shows as completed on BrickLink Classic

— When buyer sets order as completed, it becomes "Finalizing completion" status
and it will be finalized after 1 week of setting the status.

3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.

4. NSS

— NSS fileable date is now based on either the last payment date or last invoice
date (previously order date).

— NSS is only fileable in Paid, Packed (and paid), Shipped, Received, Awaiting
completion, Finalizing completion status.

5. OCR and Order Cancellation

— If OCR is filed in received with issue status, the order can be canceled after
the buyer accepts the OCR.

— When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.

— When seller wants to cancel the order after payment, do a full refund and
change the status to Packed and cancel the order. This must be communicated to
the buyer beforehand.

6. Removing OCR/NSS/NRS/NPB

— Removing OCR/NSS/NRS now set order status back to previous order status (previously
it was reset to Pending).

— Removing NPB/NPX now set order status back to Ready status.

7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

8. Problem Order Item

— Pending OIRR now expires after 7 days of filing


Key:

NPB = Non-Paying Buyer Alert

NPX = Non-Paying Buyer Accepted Penalty

NSS = Non-Shipping Seller Alert

NRS = Non-Responding Seller Alert

OCR = Order Cancellation Request

OIRR = Order Item Removal Request
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: May 11, 2020 18:56
 Subject: Re: Changes to Order Status (XP Beta Launch)
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
In Administrative, Kenopolis writes:
  I have been following this guide as to how to set the ORDER STATUS

https://www.bricklink.com/help.asp?helpID=41

Why is it that now, when I place an order in PACKED status, I can no longer change
it to shipped? Especially when that's exactly how Bricklink advises it?

Is this a bug? If so, when can I expect a fix? Also, now that I have changed
the status to "PACKED" how can I now change it to shipped?

Thanks.

Ken

Hi Ken,

Based on user feedback since the original release, we are now in the process
of adjusting the order status behavior. We will keep you informed.
 Author: relhak View Messages Posted By relhak
 Posted: May 11, 2020 19:02
 Subject: Re: Changes to Order Status (XP Beta Launch)
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relhak (5609)

Location:  USA, Wisconsin
Member Since Contact Type Status
Dec 11, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Brick Orphanage
In Administrative, Admin_Russell writes:

  
Hi Ken,

Based on user feedback since the original release, we are now in the process
of adjusting the order status behavior. We will keep you informed.

That is a complete non-answer.

Stuart
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: May 11, 2020 19:56
 Subject: Re: Changes to Order Status (XP Beta Launch)
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
In Administrative, relhak writes:
  In Administrative, Admin_Russell writes:

  
Hi Ken,

Based on user feedback since the original release, we are now in the process
of adjusting the order status behavior. We will keep you informed.

That is a complete non-answer.

Stuart

It's exactly where we're at right now. We can't tell you whether
we are keeping that part the same or adjusting it. When we know something definitely,
we will tell you.
 Author: Teup View Messages Posted By Teup
 Posted: May 12, 2020 03:52
 Subject: Re: Changes to Order Status (XP Beta Launch)
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Teup (4500)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: The T-workshop
In Administrative, Admin_Russell writes:
  In Administrative, relhak writes:
  In Administrative, Admin_Russell writes:

  
Hi Ken,

Based on user feedback since the original release, we are now in the process
of adjusting the order status behavior. We will keep you informed.

That is a complete non-answer.

Stuart

It's exactly where we're at right now. We can't tell you whether
we are keeping that part the same or adjusting it. When we know something definitely,
we will tell you.

Russell an additional comment about it: I would say a good starting point would
be eliminating all the cases where a certain status can be set by doing a detour.
I understand that perhaps some status restrictions can be a good idea (maybe
restricting it in the order in which the statuses can be used like on BO,
or perhaps at which moments a status can be set). But I feel like restricting
it in a way that you can still get that status, but with an intermediate step,
helps nobody. The result is the same and it's only extra hassle for the seller.
 Author: Kenopolis View Messages Posted By Kenopolis
 Posted: May 13, 2020 03:39
 Subject: Re: Changes to Order Status (XP Beta Launch)
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Kenopolis (772)

Location:  USA, Missouri
Member Since Contact Type Status
Feb 7, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Kenopolis Brick Stack
In Administrative, Admin_Russell writes:
  In Administrative, Kenopolis writes:
  I have been following this guide as to how to set the ORDER STATUS

https://www.bricklink.com/help.asp?helpID=41

Why is it that now, when I place an order in PACKED status, I can no longer change
it to shipped? Especially when that's exactly how Bricklink advises it?

Is this a bug? If so, when can I expect a fix? Also, now that I have changed
the status to "PACKED" how can I now change it to shipped?

Thanks.

Ken

Hi Ken,

Based on user feedback since the original release, we are now in the process
of adjusting the order status behavior. We will keep you informed.

Thank you Admin_Russell
 Author: edeevo View Messages Posted By edeevo
 Posted: May 11, 2020 19:05
 Subject: Re: Changes to Order Status (XP Beta Launch)
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edeevo (6579)

Location:  USA, California
Member Since Contact Type Status Collage
Dec 12, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store Closed Store: Lucky Eds Good Ol Bricks
In Administrative, Kenopolis writes:
  I have been following this guide as to how to set the ORDER STATUS

https://www.bricklink.com/help.asp?helpID=41

Why is it that now, when I place an order in PACKED status, I can no longer change
it to shipped? Especially when that's exactly how Bricklink advises it?

Is this a bug? If so, when can I expect a fix? Also, now that I have changed
the status to "PACKED" how can I now change it to shipped?

Thanks.

Ken


Ken,

Not sure why the system does that (though, I suspect it is based on how payment
was made), but a quick workaround is to just change the status of that order
from "Packed" back to "Paid", then select "submit changes". once you've
done that, you'll see that selecting "Shipped" is now an option for the particular
order.

I processed over 70 orders the 3 days I had my store open last week, and only
a handful had the issue with "Shipped" not being an option; though all of those
orders were able to be marked "Shipped" with the above workaround.

Hope that helps!

Life is Good.
~Ed.
 Author: chetzler View Messages Posted By chetzler
 Posted: May 11, 2020 19:44
 Subject: Re: Changes to Order Status (XP Beta Launch)
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chetzler (1538)

Location:  USA, Minnesota
Member Since Contact Type Status
Feb 12, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Lost Boys' Brick Shop
In Administrative, edeevo writes:
  In Administrative, Kenopolis writes:
  I have been following this guide as to how to set the ORDER STATUS

https://www.bricklink.com/help.asp?helpID=41

Why is it that now, when I place an order in PACKED status, I can no longer change
it to shipped? Especially when that's exactly how Bricklink advises it?

Is this a bug? If so, when can I expect a fix? Also, now that I have changed
the status to "PACKED" how can I now change it to shipped?

Thanks.

Ken


Ken,

Not sure why the system does that (though, I suspect it is based on how payment
was made), but a quick workaround is to just change the status of that order
from "Packed" back to "Paid", then select "submit changes". once you've
done that, you'll see that selecting "Shipped" is now an option for the particular
order.

From my observations, it seems that if the buyer has marked the order as paid,
then the seller can change status directly from packed to shipped. If not, the
seller must change the status back to paid and then to shipped.

This is indeed something that needs a quick correction, it has been wasting a
lot of time and causing a lot of frustration.

  
I processed over 70 orders the 3 days I had my store open last week, and only
a handful had the issue with "Shipped" not being an option; though all of those
orders were able to be marked "Shipped" with the above workaround.

Hope that helps!

Life is Good.
~Ed.
 Author: Kenopolis View Messages Posted By Kenopolis
 Posted: May 13, 2020 03:43
 Subject: Re: Changes to Order Status (XP Beta Launch)
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Kenopolis (772)

Location:  USA, Missouri
Member Since Contact Type Status
Feb 7, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Kenopolis Brick Stack
In Administrative, edeevo writes:
  In Administrative, Kenopolis writes:
  I have been following this guide as to how to set the ORDER STATUS

https://www.bricklink.com/help.asp?helpID=41

Why is it that now, when I place an order in PACKED status, I can no longer change
it to shipped? Especially when that's exactly how Bricklink advises it?

Is this a bug? If so, when can I expect a fix? Also, now that I have changed
the status to "PACKED" how can I now change it to shipped?

Thanks.

Ken


Ken,

Not sure why the system does that (though, I suspect it is based on how payment
was made), but a quick workaround is to just change the status of that order
from "Packed" back to "Paid", then select "submit changes". once you've
done that, you'll see that selecting "Shipped" is now an option for the particular
order.

I processed over 70 orders the 3 days I had my store open last week, and only
a handful had the issue with "Shipped" not being an option; though all of those
orders were able to be marked "Shipped" with the above workaround.

Hope that helps!

Life is Good.
~Ed.

Thanks Ed, Yeah, I figured that out from a few other messages. Hope this gets
fixed. I have enough issues with PayPal bugs, I don't Bricklink bugs.
 Author: relhak View Messages Posted By relhak
 Posted: May 11, 2020 19:30
 Subject: Re: Changes to Order Status (XP Beta Launch)
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relhak (5609)

Location:  USA, Wisconsin
Member Since Contact Type Status
Dec 11, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Brick Orphanage
Manually invoiced orders cannot be switched to packed to shipped status directly.
You have to go back to paid, and then you can select shipped. Instant checkout
orders work as before.

This is a recipe for screwups and headaches if you ship a batch of orders, but
still have lots of paid orders waiting to be packed. Please bump this to the
top of the to-do list.

Stuart
 Author: SezaR View Messages Posted By SezaR
 Posted: May 11, 2020 19:37
 Subject: Re: Changes to Order Status (XP Beta Launch)
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SezaR (345)

Location:  Canada, British Columbia
Member Since Contact Type Status
Jan 15, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Sezar's trains
In Administrative, relhak writes:
  Manually invoiced orders cannot be switched to packed to shipped status directly.
You have to go back to paid, and then you can select shipped. Instant checkout
orders work as before.

This is a recipe for screwups and headaches if you ship a batch of orders, but
still have lots of paid orders waiting to be packed. Please bump this to the
top of the to-do list.

Stuart

I don't have instant check-out. All my orders are invoiced manually but I
did not have this problem. Yesterday, I marked few orders "packed" and today
changed them to "shipped". No problem here.
 Author: relhak View Messages Posted By relhak
 Posted: May 12, 2020 10:20
 Subject: Re: Changes to Order Status (XP Beta Launch)
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relhak (5609)

Location:  USA, Wisconsin
Member Since Contact Type Status
Dec 11, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Brick Orphanage
In Administrative, SezaR writes:

  I don't have instant check-out. All my orders are invoiced manually but I
did not have this problem. Yesterday, I marked few orders "packed" and today
changed them to "shipped". No problem here.

Maybe it's a problem with manual invoicing alternatives that are set up under
instant checkout.

Stuart
 Author: SnarkBricks View Messages Posted By SnarkBricks
 Posted: May 12, 2020 11:13
 Subject: Re: Changes to Order Status (XP Beta Launch)
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SnarkBricks (5673)

Location:  USA, Massachusetts
Member Since Contact Type Status
Aug 7, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Snark Bricks
Hello. I wanted to politely note a few observations that I have noticed with
this change.

#1 - In the past, I would send some customers a 2nd reminder invoice on the 4th
or 5th day (Mostly on newbies). Now I change the "Ready" to "Processing", send
out the invoice and by sending the reminder invoice, it now pushes off the NPB
that I can file by that same 4 or 5 days. In the past, I could send an invoice
at any time and still apply an NPB based on the date order was in Ready status.

#2 - I have had a few customers write to me asking if their invoice for a past
order had been paid...I have noticed that when I go into "Filed Orders" and click
on the "My Orders Received: Edit Order" icon, that some of the orders that are
in "Shipped" status also now say "Not Yet Paid" in the "Payment Status". Whereas
before it was marked "paid". This is confusing for the customers but has also
had an influx of duplicate payments that I have seen on my end. When I refund
a duplicate payment in Pay Pal, I always hold back the PayPal fee from the return
payment and write this in a message to the customer. I don't like doing this
as it has no complete benefit to the customer or to my time processing these,
PayPal is the only winner here who get to keep the fees.

Still love the site and the overall benefit to me & my family.
Just some thoughts.
Cindy of Snark Bricks
________________________________________________________________________________

In Administrative, Admin_Russell writes:
  As a part of the XP Beta release, the following changes to the order status
feature have now been applied. Help Pages will be updated in the coming days.



1. Order status change is now subject to more restrictions (e.g. sellers
are no longer able to update order status when order is in completed status).

2. Order completion:

— When seller sets order as completed, it becomes "Awaiting completion" status
and it won't be finalized until it gets purged or confirmed by the buyer
on XP. It shows as completed on BrickLink Classic

— When buyer sets order as completed, it becomes "Finalizing completion" status
and it will be finalized after 1 week of setting the status.

3. NPB

— NPB fileable date is now based on the last invoice date (previously order
date).

— NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and not
paid) status.

4. NSS

— NSS fileable date is now based on either the last payment date or last invoice
date (previously order date).

— NSS is only fileable in Paid, Packed (and paid), Shipped, Received, Awaiting
completion, Finalizing completion status.

5. OCR and Order Cancellation

— If OCR is filed in received with issue status, the order can be canceled after
the buyer accepts the OCR.

— When seller finds missing items from order, a) before payment: file OIRR,
b) after payment: do a full refund and change the status to Packed and then file
OIRR.

— When seller wants to cancel the order after payment, do a full refund and
change the status to Packed and cancel the order. This must be communicated to
the buyer beforehand.

6. Removing OCR/NSS/NRS/NPB

— Removing OCR/NSS/NRS now set order status back to previous order status (previously
it was reset to Pending).

— Removing NPB/NPX now set order status back to Ready status.

7. Invoice

— Sending invoice automatically changes order status to Ready

— Sellers can send invoice only for orders in Pending, Processing, Updated status.

— Invoice button in order received column is only displayed when order is in
Pending, Processing, Updated status.

8. Problem Order Item

— Pending OIRR now expires after 7 days of filing


Key:

NPB = Non-Paying Buyer Alert

NPX = Non-Paying Buyer Accepted Penalty

NSS = Non-Shipping Seller Alert

NRS = Non-Responding Seller Alert

OCR = Order Cancellation Request

OIRR = Order Item Removal Request
 Author: maques View Messages Posted By maques
 Posted: May 18, 2020 07:27
 Subject: Re: Changes to Order Status (XP Beta Launch)
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maques (679)

Location:  Hungary, Budapest
Member Since Contact Type Status
May 19, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: maques.hu
I'm 99% sure I've set an order to "shipped", but it was changed to "completed"
instead.
Now I cannot change it back to "shipped" and cannot "officially" send a "drive
through" message.
Of course I will manage to send one "unofficially"/out-of-the-system, but it
would be better if I could do it "properly".
This is pretty stupid in a way that I - as a seller - could not gain anything
if I set an order back to an earlier stage.
If you really-really insist to limit this, allow it with an extra window where
one can explain the reason, eg.: "system error", "I was drunk", "set wrong order's
state", "aliens forced me", etc.
Would save a lot of time for the sellers, also for "customer services" and feedback/analysis
would be way easier, eg. if you see 83% of the changes with "system error", you
can do the math and think about checking the code...