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| | | Author: | Rob_and_Shelagh  | | Posted: | Dec 14, 2019 05:51 | | Subject: | URGENT MESSAGE TO LEGO RE BRICKLINK | | Viewed: | 420 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Before doing anything else with this site I suggest, as I have many, many times
before:-
There needs to be a proper 24/7 help desk and a proper SLA with members.
When something goes wrong with the site there is just no way of alerting anyone
out of USA working hours and even after that often nobody responds. This is no
way to run a global e-commerce site of this scale.
Currently I cannot access the BL catalog using any browser on PC or tablet...
and this has being the case for hours...surely this requires a response at least
from someone, somewhere!!!!!
Robert
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| | | | | Author: | Teup | | Posted: | Dec 14, 2019 05:54 | | Subject: | Re: URGENT MESSAGE TO LEGO RE BRICKLINK | | Viewed: | 104 times | | Topic: | Suggestions | |
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| In Suggestions, Rob_and_Shelagh writes:
| | Before doing anything else with this site I suggest, as I have many, many times
before:-
There needs to be a proper 24/7 help desk and a proper SLA with members.
When something goes wrong with the site there is just no way of alerting anyone
out of USA working hours and even after that often nobody responds. This is no
way to run a global e-commerce site of this scale.
Currently I cannot access the BL catalog using any browser on PC or tablet...
and this has being the case for hours...surely this requires a response at least
from someone, somewhere!!!!!
Robert
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+1! Should go without saying, but apparently it doesn't!
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| | | | | Author: | viejos | | Posted: | Dec 14, 2019 05:59 | | Subject: | (Cancelled) | | Viewed: | 69 times | | Topic: | Suggestions | |
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| | (Cancelled) |
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| | | | | | | Author: | Rob_and_Shelagh | | Posted: | Dec 14, 2019 06:04 | | Subject: | (Cancelled) | | Viewed: | 63 times | | Topic: | Suggestions | |
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| | (Cancelled) |
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| | | | | | | Author: | Rob_and_Shelagh | | Posted: | Dec 14, 2019 06:05 | | Subject: | Re: URGENT MESSAGE TO LEGO RE BRICKLINK | | Viewed: | 110 times | | Topic: | Suggestions | |
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| In Suggestions, Admin_Russell writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | Before doing anything else with this site I suggest, as I have many, many times
before:-
There needs to be a proper 24/7 help desk and a proper SLA with members.
When something goes wrong with the site there is just no way of alerting anyone
out of USA working hours and even after that often nobody responds. This is no
way to run a global e-commerce site of this scale.
Currently I cannot access the BL catalog using any browser on PC or tablet...
and this has being the case for hours...surely this requires a response at least
from someone, somewhere!!!!!
Robert
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| | Hi Robert,
I got your email and have started the alert process after testing the problem
on several devices. So we know this is going on and are in the process of fixing
it.
This seems to be the very same bug we had yesterday after the launch of the new
TOS.
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Great, thanks for the response, that is at least good to know. I still stand
by my original post though and with respect if the problem is known then it would
be really helpful if there were a message/banner on the site advising members
of this..especially those who don't use the forum.
Thanks again for your quick reply though, much appreciated.
Robert
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| | | | | | | Author: | the_journeyman | | Posted: | Dec 14, 2019 06:15 | | Subject: | Re: URGENT MESSAGE TO LEGO RE BRICKLINK | | Viewed: | 88 times | | Topic: | Suggestions | |
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| In Suggestions, Admin_Russell writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | Before doing anything else with this site I suggest, as I have many, many times
before:-
There needs to be a proper 24/7 help desk and a proper SLA with members.
When something goes wrong with the site there is just no way of alerting anyone
out of USA working hours and even after that often nobody responds. This is no
way to run a global e-commerce site of this scale.
Currently I cannot access the BL catalog using any browser on PC or tablet...
and this has being the case for hours...surely this requires a response at least
from someone, somewhere!!!!!
Robert
|
| | Hi Robert,
I got your email and have started the alert process after testing the problem
on several devices. So we know this is going on and are in the process of fixing
it.
This seems to be the very same bug we had yesterday after the launch of the new
TOS.
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Here's a novel idea. Roll back to the old ToS and we have our site back.
IT upgrades are always terrible planned and lack any testing.
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| | | | | | | Author: | Emporiosa | | Posted: | Dec 14, 2019 06:39 | | Subject: | Re: URGENT MESSAGE TO LEGO RE BRICKLINK | | Viewed: | 82 times | | Topic: | Suggestions | |
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| In Suggestions, Admin_Russell writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | Before doing anything else with this site I suggest, as I have many, many times
before:-
There needs to be a proper 24/7 help desk and a proper SLA with members.
When something goes wrong with the site there is just no way of alerting anyone
out of USA working hours and even after that often nobody responds. This is no
way to run a global e-commerce site of this scale.
Currently I cannot access the BL catalog using any browser on PC or tablet...
and this has being the case for hours...surely this requires a response at least
from someone, somewhere!!!!!
Robert
|
| | Hi Robert,
I got your email and have started the alert process after testing the problem
on several devices. So we know this is going on and are in the process of fixing
it.
This seems to be the very same bug we had yesterday after the launch of the new
TOS.
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|
Russell, I just noticed that when I log out, the catalogue works fine, but when
I log back in, I get the "General Error" message. Chrome, Win 10 desktop.
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| | | | | | | | | Author: | Admin_Russell | | Posted: | Dec 14, 2019 06:42 | | Subject: | Re: URGENT MESSAGE TO LEGO RE BRICKLINK | | Viewed: | 156 times | | Topic: | Suggestions | |
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BrickLink
ID CardAdmin_Russell
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Location:  USA, California |
| Member Since |
Contact |
Type |
Status |
| May 9, 2017 |
 |
Admin |
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| BrickLink Administrator |
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| In Suggestions, Emporiosa writes:
| | In Suggestions, Admin_Russell writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | Before doing anything else with this site I suggest, as I have many, many times
before:-
There needs to be a proper 24/7 help desk and a proper SLA with members.
When something goes wrong with the site there is just no way of alerting anyone
out of USA working hours and even after that often nobody responds. This is no
way to run a global e-commerce site of this scale.
Currently I cannot access the BL catalog using any browser on PC or tablet...
and this has being the case for hours...surely this requires a response at least
from someone, somewhere!!!!!
Robert
|
| | Hi Robert,
I got your email and have started the alert process after testing the problem
on several devices. So we know this is going on and are in the process of fixing
it.
This seems to be the very same bug we had yesterday after the launch of the new
TOS.
|
|
Russell, I just noticed that when I log out, the catalogue works fine, but when
I log back in, I get the "General Error" message. Chrome, Win 10 desktop.
|
Thanks for this input. This is what we are experiencing as well.
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| | | | | | | | | Author: | legoccaz | | Posted: | Dec 14, 2019 06:54 | | Subject: | Re: URGENT MESSAGE TO LEGO RE BRICKLINK | | Viewed: | 104 times | | Topic: | Suggestions | |
|
| In Suggestions, Emporiosa writes:
| | In Suggestions, Admin_Russell writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | Before doing anything else with this site I suggest, as I have many, many times
before:-
There needs to be a proper 24/7 help desk and a proper SLA with members.
When something goes wrong with the site there is just no way of alerting anyone
out of USA working hours and even after that often nobody responds. This is no
way to run a global e-commerce site of this scale.
Currently I cannot access the BL catalog using any browser on PC or tablet...
and this has being the case for hours...surely this requires a response at least
from someone, somewhere!!!!!
Robert
|
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i ve got the same thing , when I m log out , all works fine
| | | | | | I got your email and have started the alert process after testing the problem
on several devices. So we know this is going on and are in the process of fixing
it.
This seems to be the very same bug we had yesterday after the launch of the new
TOS.
|
|
Russell, I just noticed that when I log out, the catalogue works fine, but when
I log back in, I get the "General Error" message. Chrome, Win 10 desktop.
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| | | | | | | Author: | jenwick | | Posted: | Dec 14, 2019 09:03 | | Subject: | Re: URGENT MESSAGE TO LEGO RE BRICKLINK | | Viewed: | 151 times | | Topic: | Suggestions | |
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| | |
| | Hi Robert,
I got your email and have started the alert process after testing the problem
on several devices. So we know this is going on and are in the process of fixing
it.
This seems to be the very same bug we had yesterday after the launch of the new
TOS.
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Do you have any ETA on a fix?
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