Discussion Forum: Thread 259513

 Author: ToaNidhiki05 View Messages Posted By ToaNidhiki05
 Posted: Nov 7, 2019 09:23
 Subject: Issue with deceptive buyer
 Viewed: 345 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

ToaNidhiki05 (5)

Location:  USA, North Carolina
Member Since Contact Type Status
Sep 23, 2019 Contact Member Buyer
Buying Privileges - OK
I ordered a specific list of parts and paid. The buyer then shipped the order
but informed me only after I paid that he was missing two items. He refunded
those two, but I feel scammed and bait and switched - I would not have ordered
from this seller if I had known the order would be incomplete, because those
two parts were crucial to the build I wanted. Is there any recourse I can have
to demand a refund or at the very least get this seller to stop this deceptive
practice?
 Author: dearlydeparted View Messages Posted By dearlydeparted
 Posted: Nov 7, 2019 09:56
 Subject: Re: Issue with deceptive buyer
 Viewed: 69 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

dearlydeparted (5058)

Location:  USA, Rhode Island
Member Since Contact Type Status
Feb 5, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Dearly De-Parted
In Help, ToaNidhiki05 writes:
  I ordered a specific list of parts and paid. The buyer then shipped the order
but informed me only after I paid that he was missing two items. He refunded
those two, but I feel scammed and bait and switched - I would not have ordered
from this seller if I had known the order would be incomplete, because those
two parts were crucial to the build I wanted. Is there any recourse I can have
to demand a refund or at the very least get this seller to stop this deceptive
practice?

Sorry that happened to you, the seller did not handle this properly. It happens
a lot on BrickLink. Inventories do go off in count or item available in every
store - I don't think anyone's is 100% perfect, just too many things
can happen.

What the seller should have done, is stop processing the order immediately and
contact you about the shortfall with an option to cancel, refund or supply the
part for you from another store.

I would suggest first communicating with the store about the problem and that
a refund was not a sufficient resolution as those parts missing were the reason
for the order. They may be willing to order from another store and have them
shipped to you rather than refund the entire order. If you can't resolve
directly, you can file a NSS on the order as you didn't receive all items
in the order.

Good luck
 Author: randyf View Messages Posted By randyf
 Posted: Nov 7, 2019 14:24
 Subject: Re: Issue with deceptive buyer
 Viewed: 56 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

randyf (374)

Location:  USA, Ohio
Member Since Contact Type Status
Sep 16, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: The Bricking Spectre
BrickLink Inventories Administrator (?)
In Help, dearlydeparted writes:

  What the seller should have done, is stop processing the order immediately and
contact you about the shortfall with an option to cancel, refund or supply the
part for you from another store.

If only every seller followed this sage advice. Take note sellers!
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Nov 7, 2019 09:58
 Subject: Re: Issue with deceptive buyer
 Viewed: 54 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

Brickwilbo (1461)

Location:  Netherlands, Gelderland
Member Since Contact Type Status Collage
Oct 24, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: Brickwilbo Betuwe Bricks
BrickLink Discussions Moderator (?)
In Help, ToaNidhiki05 writes:
  I ordered a specific list of parts and paid. The buyer then shipped the order
but informed me only after I paid that he was missing two items. He refunded
those two, but I feel scammed and bait and switched - I would not have ordered
from this seller if I had known the order would be incomplete, because those
two parts were crucial to the build I wanted. Is there any recourse I can have
to demand a refund or at the very least get this seller to stop this deceptive
practice?

You can return the order for a refund or
Least favorite, leave feedback and never buy there again.
 Author: Macaronis View Messages Posted By Macaronis
 Posted: Nov 7, 2019 09:59
 Subject: Re: Issue with deceptive buyer
 Viewed: 59 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

Macaronis (679)

Location:  USA, New York
Member Since Contact Type Status
Jun 13, 2002 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Midnight Leftovers
In Help, ToaNidhiki05 writes:
  I ordered a specific list of parts and paid. The buyer then shipped the order
but informed me only after I paid that he was missing two items. He refunded
those two, but I feel scammed and bait and switched - I would not have ordered
from this seller if I had known the order would be incomplete, because those
two parts were crucial to the build I wanted. Is there any recourse I can have
to demand a refund or at the very least get this seller to stop this deceptive
practice?


I'm a little confused from the first sentence but I believe you meant Seller,
This seems to happen from time to time and quite frankly as a Buyer and Seller
from day one, I find it distasteful. SIMPLE COMMUNICATION before hand from the
Seller could have easily resolved this to a more acceptable solution. There is
always a chance that inventory gets mismanaged, but there is a right and a wrong
way to handle it.


Personally, as long as your not out any money even though there is a inconvenience
of parts. I would simple place them on LEAST favorite move to another store to
find your solution and be sure to read a few feedback pages. Before I usually
buy from a certain store I will spend about 1 hour going through their feedback
to see how their Ebb and Flow is. People are predictable and as long as you can
read between the lines FB while not perfect here is a good window to judge if
you should be buying from a Seller or if you should be running to the hills.

Good Luck.
 Author: edeevo View Messages Posted By edeevo
 Posted: Nov 7, 2019 10:44
 Subject: Re: Issue with deceptive buyer
 Viewed: 46 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

edeevo (6149)

Location:  USA, California
Member Since Contact Type Status Collage
Dec 12, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store Closed Store: Lucky Eds Good Ol Bricks
In Help, ToaNidhiki05 writes:
  I ordered a specific list of parts and paid. The buyer then shipped the order
but informed me only after I paid that he was missing two items. He refunded
those two, but I feel scammed and bait and switched - I would not have ordered
from this seller if I had known the order would be incomplete, because those
two parts were crucial to the build I wanted. Is there any recourse I can have
to demand a refund or at the very least get this seller to stop this deceptive
practice?

I really dislike it when Sellers do this (it's why I don't follow that
practice)… I'm not sure there is much you can do other than provide them
with the appropriate feedback, and least favorite their store... regardless,
send me a message with what the 2 items are that are crucial for your build;
and if I have them in my inventory, I'll be happy to send them to you.

Life is Good.
~Ed.
 Author: Teup View Messages Posted By Teup
 Posted: Nov 7, 2019 11:56
 Subject: Re: Issue with deceptive buyer
 Viewed: 43 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

Teup (4198)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The T-workshop
In Help, edeevo writes:
  In Help, ToaNidhiki05 writes:
  I ordered a specific list of parts and paid. The buyer then shipped the order
but informed me only after I paid that he was missing two items. He refunded
those two, but I feel scammed and bait and switched - I would not have ordered
from this seller if I had known the order would be incomplete, because those
two parts were crucial to the build I wanted. Is there any recourse I can have
to demand a refund or at the very least get this seller to stop this deceptive
practice?

I really dislike it when Sellers do this (it's why I don't follow that
practice)… I'm not sure there is much you can do other than provide them
with the appropriate feedback, and least favorite their store... regardless,
send me a message with what the 2 items are that are crucial for your build;
and if I have them in my inventory, I'll be happy to send them to you.

Life is Good.
~Ed.

I do this all the time and it's always fine. I think it's not about whether
a seller does this, but whether the seller is open to communication and how motivated
they are to meet 100% buyer satisfaction. It doesn't seem fair to immediately
least-favourite the store if they simply weren't aware the parts were crucial
and actually willing to offer adequate solutions when they are made aware of
this. They may buy missing items elsewhere, offer free return for full refund
including shipping, or any kind of other compensation that would solve things
adequately.

Besides that, it is entirely normal and standard practise for stores outside
of Bricklink to do this: Ship what articles are available and refund the rest.
While I don't think this is how things should be on Bricklink, I think it's
good to keep some perspective.
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Nov 7, 2019 10:52
 Subject: Re: Issue with deceptive buyer
 Viewed: 40 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

yorbrick (698)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
In Help, ToaNidhiki05 writes:
  I ordered a specific list of parts and paid. The buyer then shipped the order
but informed me only after I paid that he was missing two items. He refunded
those two, but I feel scammed and bait and switched - I would not have ordered
from this seller if I had known the order would be incomplete, because those
two parts were crucial to the build I wanted. Is there any recourse I can have
to demand a refund or at the very least get this seller to stop this deceptive
practice?

Negative feedback is the only way. He clearly knew those parts were missing if
he informed you after he had shipped the order. Mistakes happen, but at the least
he should have given you the opportunity to cancel before posting the order.
 Author: Frogber View Messages Posted By Frogber
 Posted: Nov 7, 2019 10:54
 Subject: Re: Issue with deceptive buyer
 Viewed: 49 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

Frogber (753)

Location:  Canada, Ontario
Member Since Contact Type Status Collage
Aug 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: Quick Build Bricks
This is fairly common and I wouldn't call it deceptive. Sometimes inventories
are incorrect, we deal with very small parts after-all.
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Nov 7, 2019 11:43
 Subject: Re: Issue with deceptive buyer
 Viewed: 32 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

yorbrick (698)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
In Help, Frogber writes:
  This is fairly common and I wouldn't call it deceptive. Sometimes inventories
are incorrect, we deal with very small parts after-all.

Missing a part is not deceptive.

Knowing about it and the seller not telling the buyer until after they have shipped
it is deceptive.
 Author: Teup View Messages Posted By Teup
 Posted: Nov 7, 2019 11:51
 Subject: Re: Issue with deceptive buyer
 Viewed: 48 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

Teup (4198)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The T-workshop
In Help, ToaNidhiki05 writes:
  I ordered a specific list of parts and paid. The buyer then shipped the order
but informed me only after I paid that he was missing two items. He refunded
those two, but I feel scammed and bait and switched - I would not have ordered
from this seller if I had known the order would be incomplete, because those
two parts were crucial to the build I wanted. Is there any recourse I can have
to demand a refund or at the very least get this seller to stop this deceptive
practice?

Wait wait, before you do the stuff that others have suggested...

Did you talk to the seller about this? Are they aware that this is how you feel
about it? Negative feedback, a Non Shipping Seller alert, PayPal claims and all
that kind of stuff should only ever be resorted to after all communication
has failed.

If you haven't talked to them about it, it is still entirely possible that
the seller is not aware of the significance of the missing pieces (I haven't
seen the order so I cannot judge how obvious it is that those parts were crucial).
They may offer you a solution that's completely adequate to you, such as
free shipping & handling or ordering the items elsewhere for you.
 Author: ToaNidhiki05 View Messages Posted By ToaNidhiki05
 Posted: Nov 7, 2019 12:22
 Subject: Re: Issue with deceptive buyer
 Viewed: 49 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

ToaNidhiki05 (5)

Location:  USA, North Carolina
Member Since Contact Type Status
Sep 23, 2019 Contact Member Buyer
Buying Privileges - OK
In Help, Teup writes:
  In Help, ToaNidhiki05 writes:
  I ordered a specific list of parts and paid. The buyer then shipped the order
but informed me only after I paid that he was missing two items. He refunded
those two, but I feel scammed and bait and switched - I would not have ordered
from this seller if I had known the order would be incomplete, because those
two parts were crucial to the build I wanted. Is there any recourse I can have
to demand a refund or at the very least get this seller to stop this deceptive
practice?

Wait wait, before you do the stuff that others have suggested...

Did you talk to the seller about this? Are they aware that this is how you feel
about it? Negative feedback, a Non Shipping Seller alert, PayPal claims and all
that kind of stuff should only ever be resorted to after all communication
has failed.

If you haven't talked to them about it, it is still entirely possible that
the seller is not aware of the significance of the missing pieces (I haven't
seen the order so I cannot judge how obvious it is that those parts were crucial).
They may offer you a solution that's completely adequate to you, such as
free shipping & handling or ordering the items elsewhere for you.

I have, they have not really been apologetic or cooperative. They do not see
a problem with how they conducted this sale
 Author: Teup View Messages Posted By Teup
 Posted: Nov 7, 2019 12:26
 Subject: Re: Issue with deceptive buyer
 Viewed: 39 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

Teup (4198)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The T-workshop
In Help, ToaNidhiki05 writes:
  In Help, Teup writes:
  In Help, ToaNidhiki05 writes:
  I ordered a specific list of parts and paid. The buyer then shipped the order
but informed me only after I paid that he was missing two items. He refunded
those two, but I feel scammed and bait and switched - I would not have ordered
from this seller if I had known the order would be incomplete, because those
two parts were crucial to the build I wanted. Is there any recourse I can have
to demand a refund or at the very least get this seller to stop this deceptive
practice?

Wait wait, before you do the stuff that others have suggested...

Did you talk to the seller about this? Are they aware that this is how you feel
about it? Negative feedback, a Non Shipping Seller alert, PayPal claims and all
that kind of stuff should only ever be resorted to after all communication
has failed.

If you haven't talked to them about it, it is still entirely possible that
the seller is not aware of the significance of the missing pieces (I haven't
seen the order so I cannot judge how obvious it is that those parts were crucial).
They may offer you a solution that's completely adequate to you, such as
free shipping & handling or ordering the items elsewhere for you.

I have, they have not really been apologetic or cooperative. They do not see
a problem with how they conducted this sale

Ok. In that case, man the cannons!
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Nov 7, 2019 14:34
 Subject: Re: Issue with deceptive buyer
 Viewed: 52 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

TheBrickGuys (8927)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - Revoked
Store: TheBrickGuys
In Help, ToaNidhiki05 writes:
  In Help, Teup writes:
  In Help, ToaNidhiki05 writes:
  I ordered a specific list of parts and paid. The buyer then shipped the order
but informed me only after I paid that he was missing two items. He refunded
those two, but I feel scammed and bait and switched - I would not have ordered
from this seller if I had known the order would be incomplete, because those
two parts were crucial to the build I wanted. Is there any recourse I can have
to demand a refund or at the very least get this seller to stop this deceptive
practice?

Wait wait, before you do the stuff that others have suggested...

Did you talk to the seller about this? Are they aware that this is how you feel
about it? Negative feedback, a Non Shipping Seller alert, PayPal claims and all
that kind of stuff should only ever be resorted to after all communication
has failed.

If you haven't talked to them about it, it is still entirely possible that
the seller is not aware of the significance of the missing pieces (I haven't
seen the order so I cannot judge how obvious it is that those parts were crucial).
They may offer you a solution that's completely adequate to you, such as
free shipping & handling or ordering the items elsewhere for you.

I have, they have not really been apologetic or cooperative. They do not see
a problem with how they conducted this sale

It is always a good idea to look at a store's feedback before placing an
order to see how many negative and neutrals they have in comparison to positive
feedbacks they have received for selling. The store in question, I believe,
is "Hewco Sales" and they have a 1204 positive FB's for selling along with
55 neutral and negative FB's - that is A LOT of bad feedbacks for only 1204
positive ones - that translates to having close to 5% of all his sales go bad.
That is just way to many!

In fact, most of the negative FB's he has received are for the exact same
thing you experienced, missing pieces.
Jim.
 Author: Adjour View Messages Posted By Adjour
 Posted: Nov 7, 2019 17:42
 Subject: Re: Issue with deceptive buyer
 Viewed: 56 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

Adjour (509)

Location:  USA, California
Member Since Contact Type Status
Aug 1, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Chili is a Bit Spicy
In Help, TheBrickGuys writes:

  is "Hewco Sales" and they have a 1204 positive FB's for selling along with
55 neutral and negative FB's - that is A LOT of bad feedbacks for only 1204
positive ones - that translates to having close to 5% of all his sales go bad.
That is just way to many!


I noticed a lot of them are very recent too.

Long patches of green and then those bars on the end there are all ugly rainbow.
I wonder what changed
 Author: alexwilcox View Messages Posted By alexwilcox
 Posted: Nov 7, 2019 20:43
 Subject: Re: Issue with deceptive buyer
 Viewed: 75 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

alexwilcox (1186)

Location:  United Kingdom, England
Member Since Contact Type Status
Mar 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bracknell Bricks
  It is always a good idea to look at a store's feedback before placing an
order to see how many negative and neutrals they have in comparison to positive
feedbacks they have received for selling. The store in question, I believe,
is "Hewco Sales" and they have a 1204 positive FB's for selling along with
55 neutral and negative FB's - that is A LOT of bad feedbacks for only 1204
positive ones - that translates to having close to 5% of all his sales go bad.
That is just way to many!

In fact, most of the negative FB's he has received are for the exact same
thing you experienced, missing pieces.
Jim.

Just looked and his terms - charges for Paypal fees - and asks for payment as
friends and family so he avoids paypal fees! that's one way to make money
I guess!
 Author: SezaR View Messages Posted By SezaR
 Posted: Nov 13, 2019 05:42
 Subject: PayPal "friends and family option"tolerated here?!
 Viewed: 74 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

SezaR (185)

Location:  Canada, British Columbia
Member Since Contact Type Status
Jan 15, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Sezar's trains
In Help, alexwilcox writes:
  
  It is always a good idea to look at a store's feedback before placing an
order to see how many negative and neutrals they have in comparison to positive
feedbacks they have received for selling. The store in question, I believe,
is "Hewco Sales" and they have a 1204 positive FB's for selling along with
55 neutral and negative FB's - that is A LOT of bad feedbacks for only 1204
positive ones - that translates to having close to 5% of all his sales go bad.
That is just way to many!

In fact, most of the negative FB's he has received are for the exact same
thing you experienced, missing pieces.
Jim.

Just looked and his terms - charges for Paypal fees - and asks for payment as
friends and family so he avoids paypal fees! that's one way to make money
I guess!

I thought Bricklink does not allow stores to accept (or encourage to accept)
PayPal friends and family.
This seller doolallytap clearly states in his terms:
"PayPal by friends and family option preferred."
 Author: Teup View Messages Posted By Teup
 Posted: Nov 13, 2019 05:54
 Subject: Re: PayPal "friends and family option"tolerated here?!
 Viewed: 93 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

Teup (4198)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The T-workshop
In Help, SezaR writes:
  In Help, alexwilcox writes:
  
  It is always a good idea to look at a store's feedback before placing an
order to see how many negative and neutrals they have in comparison to positive
feedbacks they have received for selling. The store in question, I believe,
is "Hewco Sales" and they have a 1204 positive FB's for selling along with
55 neutral and negative FB's - that is A LOT of bad feedbacks for only 1204
positive ones - that translates to having close to 5% of all his sales go bad.
That is just way to many!

In fact, most of the negative FB's he has received are for the exact same
thing you experienced, missing pieces.
Jim.

Just looked and his terms - charges for Paypal fees - and asks for payment as
friends and family so he avoids paypal fees! that's one way to make money
I guess!

I thought Bricklink does not allow stores to accept (or encourage to accept)
PayPal friends and family.
This seller doolallytap clearly states in his terms:
"PayPal by friends and family option preferred."

Isn't that sweet, he just prefers to be friends with his buyers
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Nov 13, 2019 05:48
 Subject: Re: Issue with deceptive buyer
 Viewed: 69 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

Brickwilbo (1461)

Location:  Netherlands, Gelderland
Member Since Contact Type Status Collage
Oct 24, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: Brickwilbo Betuwe Bricks
BrickLink Discussions Moderator (?)
In Help, alexwilcox writes:
  
  It is always a good idea to look at a store's feedback before placing an
order to see how many negative and neutrals they have in comparison to positive
feedbacks they have received for selling. The store in question, I believe,
is "Hewco Sales" and they have a 1204 positive FB's for selling along with
55 neutral and negative FB's - that is A LOT of bad feedbacks for only 1204
positive ones - that translates to having close to 5% of all his sales go bad.
That is just way to many!

In fact, most of the negative FB's he has received are for the exact same
thing you experienced, missing pieces.
Jim.

Just looked and his terms - charges for Paypal fees - and asks for payment as
friends and family so he avoids paypal fees! that's one way to make money
I guess!

And buyers can't file a dispute.
Bricklink doesn't tolerate this.
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Nov 13, 2019 07:22
 Subject: Re: Issue with deceptive buyer
 Viewed: 80 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

yorbrick (698)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
  And buyers can't file a dispute.
Bricklink doesn't tolerate this.

They don't seem to act on reports though. I reported a seller ages ago for
insisting on F+F, but they are still active and still have the same terms.
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Nov 13, 2019 12:29
 Subject: Re: Issue with deceptive buyer
 Viewed: 66 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
In Help, Brickwilbo writes:
  In Help, alexwilcox writes:
  
  It is always a good idea to look at a store's feedback before placing an
order to see how many negative and neutrals they have in comparison to positive
feedbacks they have received for selling. The store in question, I believe,
is "Hewco Sales" and they have a 1204 positive FB's for selling along with
55 neutral and negative FB's - that is A LOT of bad feedbacks for only 1204
positive ones - that translates to having close to 5% of all his sales go bad.
That is just way to many!

In fact, most of the negative FB's he has received are for the exact same
thing you experienced, missing pieces.
Jim.

Just looked and his terms - charges for Paypal fees - and asks for payment as
friends and family so he avoids paypal fees! that's one way to make money
I guess!

And buyers can't file a dispute.
Bricklink doesn't tolerate this.

Correct, we do not tolerate this. I have handled this case, but if there are
others, please file a problem member report.
 Author: JerseyGirl689 View Messages Posted By JerseyGirl689
 Posted: Nov 7, 2019 13:05
 Subject: Re: Issue with deceptive buyer
 Viewed: 70 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

JerseyGirl689 (1301)

Location:  USA, Florida
Member Since Contact Type Status
Sep 10, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Bargain Bricks & Bits
In Help, ToaNidhiki05 writes:
  I ordered a specific list of parts and paid. The buyer then shipped the order
but informed me only after I paid that he was missing two items. He refunded
those two, but I feel scammed and bait and switched - I would not have ordered
from this seller if I had known the order would be incomplete, because those
two parts were crucial to the build I wanted. Is there any recourse I can have
to demand a refund or at the very least get this seller to stop this deceptive
practice?

I see you already left negative FB three days ago. At this point I'd just
least favorite them and move on. Since you were refunded the missing parts and
received what you actually paid for, NSS shouldn't be an option.

Based on their FB you never should have purchased from them to begin with, clearly
this seller has some serious inventory management issues, as well as poor parts
condition.

It's frustrating and I'm sorry this happened, especially since you're
new to the site, it's not the norm. The majority of sellers here are great
and really care about what they sell and their customers. Chalk it up to a learning
experience and in the future be sure to check the FB before buying.

Good luck! Darcy
 Author: ToaNidhiki05 View Messages Posted By ToaNidhiki05
 Posted: Nov 7, 2019 14:59
 Subject: Re: Issue with deceptive buyer
 Viewed: 51 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

ToaNidhiki05 (5)

Location:  USA, North Carolina
Member Since Contact Type Status
Sep 23, 2019 Contact Member Buyer
Buying Privileges - OK
In Help, JerseyGirl689 writes:
  In Help, ToaNidhiki05 writes:
  I ordered a specific list of parts and paid. The buyer then shipped the order
but informed me only after I paid that he was missing two items. He refunded
those two, but I feel scammed and bait and switched - I would not have ordered
from this seller if I had known the order would be incomplete, because those
two parts were crucial to the build I wanted. Is there any recourse I can have
to demand a refund or at the very least get this seller to stop this deceptive
practice?

I see you already left negative FB three days ago. At this point I'd just
least favorite them and move on. Since you were refunded the missing parts and
received what you actually paid for, NSS shouldn't be an option.

Based on their FB you never should have purchased from them to begin with, clearly
this seller has some serious inventory management issues, as well as poor parts
condition.

It's frustrating and I'm sorry this happened, especially since you're
new to the site, it's not the norm. The majority of sellers here are great
and really care about what they sell and their customers. Chalk it up to a learning
experience and in the future be sure to check the FB before buying.

Good luck! Darcy

Very unfortunate, yeah. I assumed 95% was good but clearly it isn’t lol.
 Author: monkeynut12 View Messages Posted By monkeynut12
 Posted: Nov 7, 2019 16:27
 Subject: Re: Issue with deceptive buyer
 Viewed: 51 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

monkeynut12 (2619)

Location:  USA, Maine
Member Since Contact Type Status
Nov 3, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: SteubenBricks
In Help, ToaNidhiki05 writes:
  In Help, JerseyGirl689 writes:
  In Help, ToaNidhiki05 writes:
  I ordered a specific list of parts and paid. The buyer then shipped the order
but informed me only after I paid that he was missing two items. He refunded
those two, but I feel scammed and bait and switched - I would not have ordered
from this seller if I had known the order would be incomplete, because those
two parts were crucial to the build I wanted. Is there any recourse I can have
to demand a refund or at the very least get this seller to stop this deceptive
practice?

I see you already left negative FB three days ago. At this point I'd just
least favorite them and move on. Since you were refunded the missing parts and
received what you actually paid for, NSS shouldn't be an option.

Based on their FB you never should have purchased from them to begin with, clearly
this seller has some serious inventory management issues, as well as poor parts
condition.

It's frustrating and I'm sorry this happened, especially since you're
new to the site, it's not the norm. The majority of sellers here are great
and really care about what they sell and their customers. Chalk it up to a learning
experience and in the future be sure to check the FB before buying.

Good luck! Darcy

Very unfortunate, yeah. I assumed 95% was good but clearly it isn’t lol.

I always multiple a sellers negatives and neutrals by 10 to get a clearer picture.
In my eyes, 5% non positive is very bad, especially how forgiving and patient
this community tends to be.
 Author: tEoS View Messages Posted By tEoS
 Posted: Nov 7, 2019 18:55
 Subject: Re: Issue with deceptive buyer
 Viewed: 54 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

tEoS (4969)

Location:  USA, Michigan
Member Since Contact Type Status
Dec 24, 2002 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Elements Of Surprise
Anything below 99% on this site makes me wary. Buyers tend to be very forgiving
if you make an effort to reach a solution that they are pleased with.

  Very unfortunate, yeah. I assumed 95% was good but clearly it isn’t lol.
 Author: Brickman4you View Messages Posted By Brickman4you
 Posted: Nov 7, 2019 14:10
 Subject: (Cancelled)
 Viewed: 35 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

Brickman4you (918)

Location:  USA, California
Member Since Contact Type Status
Aug 14, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brickman4you
(Cancelled)
 Author: MidwestBrick View Messages Posted By MidwestBrick
 Posted: Nov 7, 2019 15:14
 Subject: Re: Issue with deceptive buyer
 Viewed: 67 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

MidwestBrick (977)

Location:  USA, Wisconsin
Member Since Contact Type Status
Oct 17, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: A Midwest Brick Factory
In Help, ToaNidhiki05 writes:
  I ordered a specific list of parts and paid. The buyer then shipped the order
but informed me only after I paid that he was missing two items. He refunded
those two, but I feel scammed and bait and switched - I would not have ordered
from this seller if I had known the order would be incomplete, because those
two parts were crucial to the build I wanted. Is there any recourse I can have
to demand a refund or at the very least get this seller to stop this deceptive
practice?

Honestly, respond with a neutral feedback. It was certainly was not Positive
to you and others should know how some store's handle their own errors.

I know I've had an couple errors here and there but always, always, always
make sure the customer knows any updates necessary so they are 100% satisfied.
In some cases if a piece is missing, I ship the items I did have (if the customer
is not responding) and then refund for the piece missing + the shipping charges
so they can purchase from someone else and not feel like they have to pay shipping
twice. This also speeds things up for the customer so they don't have to
wait for the shipment to arrive before they know about any errors.

Communication is King.

I get it, I'm a buyer too and it is ANNOYING when what you get is not what
you expect. But it is 1000% more annoying when you are refunded 5 cents as if
5 cents makes it A-OK suddenly. It doesn't, it just means that the seller
values money over their reputation and their customer experience. I value money
too, but would like to retain the customer long-term as well.

Also, every piece no matter how big or small or cheap or expensive needs to carry
the same weight as any other piece being ordered because as a seller, you have
no idea which piece of all the pieces the customer came to the store for to begin
with and each piece is equally important in getting the order 100% complete as
the customer expects.

I hope you keep shopping on BL and your next experience is much smoother than
this one.

Thanks
 Author: MikeS View Messages Posted By MikeS
 Posted: Nov 13, 2019 17:33
 Subject: Re: Issue with deceptive buyer
 Viewed: 31 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

MikeS (775)

Location:  USA, Ohio
Member Since Contact Type Status Collage
Oct 5, 2001 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: BRICKMART
Hi TN05.

Welcome to BrickLink! (.. since you are still relatively new! )

Sorry you ran into a problem on your fifth order.

I never understood why some sellers ship out orders ... KNOWING that they are
missing parts ... and not tell their buyers beforehand!
(Seriously, do they really think "WE" are not going to notice!?! We ordered
those specific parts and specific quantity FOR A REASON!)

I'm both a buyer and a seller (with just a small "hobby" store), but I take
great pride in my service when I'm selling ... being the store that "I" would
want to shop at for great service. Occasionally, I'll design a MOC (trains)
and start the hunt for parts. I know how you feel ... placing an order with
a store, specifically because they have the one hard-to-find part you really
need ... and order a bunch of other stuff to meet their minimums ... and then
they send you everything BUT that "one part". Very frustrating!

Don't get me wrong. I've had inventory errors before in my store ...
unable to find a part ... "ghost" inventory that sold - reappearing in my store
... realizing I listed the wrong color (Gray/Bley - THANKS LEGO!) .. or had the
wrong type variation. But what I didn't do (if I knew about it) - is ship
the order out without telling my customer!

I wish I could be a fly on the wall of some of these "less than perfect" sellers
and see how they pick and check orders. When I get an order, I count parts when
I pick them ... I count the parts again when I pack them. I'm not going
to risk getting a neutral or negative over a careless mistake. And if I do have
an error - I'm going to tell my customer (and not be a #### when they want
to cancel!)

You could try contacting the buyer before placing an order to confirm they really
do have a specific part that is critical and that the condition is acceptable.
(... However, I did this once - and the seller "jacked" the price up a couple
dollars on the part before I had the chance to order!) Or when you place the
order - add a note that certain parts are critical to your build, and if for
some reason they don't have them - to please let you know ASAP. (Not sure
if that would carry any "weight" if you cancelled, but at least BL would be able
to read it on the order if there was a dispute!

I think someone already mentioned, check out the sellers feedback BEFORE ordering
too! You have to weigh the risk of buying from a seller that has a higher number
of neutral/negative FB's over maybe paying a little more somewhere else -
or place more orders from multiple sellers to get the same parts.

Getting a partial refund of your payment for parts the seller DIDN'T have
- or didn't send really doesn't help when you need the parts (... and
now have to go order them AGAIN somewhere else!).

I also laugh when sellers "give you a coupon" for their store to make up for
the missing parts! I'm like, "Dude! ... I already ordered ALL the parts
I wanted from your store! ... And you screwed that up!! What makes you think
I want to order from you AGAIN?!?" Why would I want a coupon for a store that
doesn't have anything else I need at the moment?!?

There is one other way to fix "missing inventory" for an order ... (the seller)
order the missing parts from another BL seller (and have them send it to your
customer)! Believe it or not, "I" have been the "another seller" where someone
had sold a part they didn't have and had me ship it to their customer ...
more than once! I think that is what stores with integrity do! It's not
just about making a couple bucks (or cents) to them.

(.. I think because I have "no minimum order" and only charge actual cost of
postage + $1.00, I'm probably an inexpensive store to get a part or two from
- and send to their customer.)

Anyway, I hope that you have better luck with your next orders! Don't let
one "less than perfect" seller get you down ... there are lots of great BL'ers
here that will be happy to get an order from you!

Good Luck!
MikeS, Owner
BRICKMART




43,052 Visit Count


In Help, ToaNidhiki05 writes:
  I ordered a specific list of parts and paid. The buyer then shipped the order
but informed me only after I paid that he was missing two items. He refunded
those two, but I feel scammed and bait and switched - I would not have ordered
from this seller if I had known the order would be incomplete, because those
two parts were crucial to the build I wanted. Is there any recourse I can have
to demand a refund or at the very least get this seller to stop this deceptive
practice?