Discussion Forum: Thread 258578

 Author: Leftoverbricks View Messages Posted By Leftoverbricks
 Posted: Oct 14, 2019 11:49
 Subject: Sellers do check your metallic parts
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 Topic: Buying
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Leftoverbricks (1431)

Location:  Netherlands, Overijssel
Member Since Contact Type Status
Mar 11, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Leftoverbricks
In the past 6 months I made several attempts to order specific (=rare) metallic
silver and metallic gold parts. So far none of them supplied me with the
correct part!

When I received the parts it was flat silver or pearl gold or something else.
The sellers I ordered from were active for at least a decade and the majority
of them were in The Netherlands.

So far I accepted the mistakes made by the sellers and left them sort of positive
feedback.
But I will not be so forgiving in the future. Any seller who sends me flat silver
or pearl gold when I have ordered metallic silver or metallic gold will get a
negative right away.
That's why I call for sellers to check their inventory on these colours.

I would like to hear from other buyers who can relate and also from sellers.


Have a nice day.
 Author: Minifig_Central View Messages Posted By Minifig_Central
 Posted: Oct 14, 2019 11:53
 Subject: Re: Sellers do check your metallic parts
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 Topic: Buying
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Minifig_Central (546)

Location:  United Kingdom, England
Member Since Contact Type Status
Dec 3, 2014 Contact Member Seller
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Store: Minifig Central
I'm in the same boat haha. I've ordered 4 sets of 'violet' legs
now and all of them have arrived the wrong colour. It gets wearing after a while.
 Author: MidwestBrick View Messages Posted By MidwestBrick
 Posted: Oct 14, 2019 12:01
 Subject: Re: Sellers do check your metallic parts
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 Topic: Buying
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MidwestBrick (1097)

Location:  USA, Wisconsin
Member Since Contact Type Status
Oct 17, 2016 Contact Member Seller
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Store: A Midwest Brick Factory
In Buying, Leftoverbricks writes:
  In the past 6 months I made several attempts to order specific (=rare) metallic
silver and metallic gold parts. So far none of them supplied me with the
correct part!

When I received the parts it was flat silver or pearl gold or something else.
The sellers I ordered from were active for at least a decade and the majority
of them were in The Netherlands.

So far I accepted the mistakes made by the sellers and left them sort of positive
feedback.
But I will not be so forgiving in the future. Any seller who sends me flat silver
or pearl gold when I have ordered metallic silver or metallic gold will get a
negative right away.
That's why I call for sellers to check their inventory on these colours.

I would like to hear from other buyers who can relate and also from sellers.


Have a nice day.

Or you ask for a picture prior to purchase to verify before you play this game
of sending negative reviews for honest mistakes?
 Author: jennnifer View Messages Posted By jennnifer
 Posted: Oct 14, 2019 12:08
 Subject: Re: Sellers do check your metallic parts
 Viewed: 65 times
 Topic: Buying
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jennnifer (2274)

Location:  USA, Illinois
Member Since Contact Type Status
Sep 8, 2009 Contact Member Seller
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Store: Old Grey Bricks
In Buying, Leftoverbricks writes:

If you are having trouble with a specific item or color on BrickLink, I think
it is more efficient to contact sellers to confirm their items before purchase
rather than ordering and leaving negative feedback. We all make mistakes. Some
colors are easily confused, some variants are difficult to distinguish.

Good luck,
Jen
 Author: Adjour View Messages Posted By Adjour
 Posted: Oct 14, 2019 12:44
 Subject: Re: Sellers do check your metallic parts
 Viewed: 55 times
 Topic: Buying
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Adjour (593)

Location:  USA, California
Member Since Contact Type Status
Aug 1, 2016 Contact Member Seller
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Store: The Chili is a Bit Spicy
In Buying, jennnifer writes:
  In Buying, Leftoverbricks writes:

If you are having trouble with a specific item or color on BrickLink, I think
it is more efficient to contact sellers to confirm their items before purchase
rather than ordering and leaving negative feedback. We all make mistakes. Some
colors are easily confused, some variants are difficult to distinguish.

Good luck,
Jen


Yes this x 1000.


Also true I think for part variations if you've had problems getting the
right one before. I'm pretty good with the colors, but I've screwed up
variants before because I simply didn't know the other existed.


We are all learning still and make mistakes.
 Author: Leftoverbricks View Messages Posted By Leftoverbricks
 Posted: Oct 14, 2019 12:46
 Subject: Re: Sellers do check your metallic parts
 Viewed: 67 times
 Topic: Buying
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Leftoverbricks (1431)

Location:  Netherlands, Overijssel
Member Since Contact Type Status
Mar 11, 2012 Contact Member Seller
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Store: Leftoverbricks
In Buying, jennnifer writes:
  In Buying, Leftoverbricks writes:

If you are having trouble with a specific item or color on BrickLink, I think
it is more efficient to contact sellers to confirm their items before purchase
rather than ordering and leaving negative feedback. We all make mistakes. Some
colors are easily confused, some variants are difficult to distinguish.

Good luck,
Jen

I did ask before ordering a couple of times but still....
 Author: Biglesdug View Messages Posted By Biglesdug
 Posted: Oct 14, 2019 13:08
 Subject: Re: Sellers do check your metallic parts
 Viewed: 46 times
 Topic: Buying
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Biglesdug (1265)

Location:  USA, Connecticut
Member Since Contact Type Status
Jul 12, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Big Les's Bricks and Bits
In Buying, jennnifer writes:
  In Buying, Leftoverbricks writes:

If you are having trouble with a specific item or color on BrickLink, I think
it is more efficient to contact sellers to confirm their items before purchase
rather than ordering and leaving negative feedback. We all make mistakes. Some
colors are easily confused, some variants are difficult to distinguish.

Good luck,
Jen

This!
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Oct 14, 2019 12:12
 Subject: Re: Sellers do check your metallic parts
 Viewed: 58 times
 Topic: Buying
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yorbrick (716)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
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Store: Yorbricks
In Buying, Leftoverbricks writes:
  In the past 6 months I made several attempts to order specific (=rare) metallic
silver and metallic gold parts. So far none of them supplied me with the
correct part!

When I received the parts it was flat silver or pearl gold or something else.
The sellers I ordered from were active for at least a decade and the majority
of them were in The Netherlands.

So far I accepted the mistakes made by the sellers and left them sort of positive
feedback.
But I will not be so forgiving in the future. Any seller who sends me flat silver
or pearl gold when I have ordered metallic silver or metallic gold will get a
negative right away.
That's why I call for sellers to check their inventory on these colours.

I would like to hear from other buyers who can relate and also from sellers.


Have a nice day.

If you are buying rare parts that you think they have probably listed incorrectly,
why not ask them first?

If it was something like metallic vs flat in this part,

 
Part No: 98366  Name: Minifigure, Headgear Helmet Roman Soldier
* 
98366 Minifigure, Headgear Helmet Roman Soldier
Parts: Minifigure, Headgear {Metallic Silver}

then I probably would expect the seller to have either colour although would
probably ask anyway especially if buying in quantity. Whereas if it was common
in flat silver and rare in metallic, I'd definitely ask if they were claiming
metallic.
 Author: Leftoverbricks View Messages Posted By Leftoverbricks
 Posted: Oct 14, 2019 12:49
 Subject: Re: Sellers do check your metallic parts
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 Topic: Buying
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Leftoverbricks (1431)

Location:  Netherlands, Overijssel
Member Since Contact Type Status
Mar 11, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Leftoverbricks
In Buying, yorbrick writes:
  In Buying, Leftoverbricks writes:
  In the past 6 months I made several attempts to order specific (=rare) metallic
silver and metallic gold parts. So far none of them supplied me with the
correct part!

When I received the parts it was flat silver or pearl gold or something else.
The sellers I ordered from were active for at least a decade and the majority
of them were in The Netherlands.

So far I accepted the mistakes made by the sellers and left them sort of positive
feedback.
But I will not be so forgiving in the future. Any seller who sends me flat silver
or pearl gold when I have ordered metallic silver or metallic gold will get a
negative right away.
That's why I call for sellers to check their inventory on these colours.

I would like to hear from other buyers who can relate and also from sellers.


Have a nice day.

If you are buying rare parts that you think they have probably listed incorrectly,
why not ask them first?

If it was something like metallic vs flat in this part,

 
Part No: 98366  Name: Minifigure, Headgear Helmet Roman Soldier
* 
98366 Minifigure, Headgear Helmet Roman Soldier
Parts: Minifigure, Headgear {Metallic Silver}

then I probably would expect the seller to have either colour although would
probably ask anyway especially if buying in quantity. Whereas if it was common
in flat silver and rare in metallic, I'd definitely ask if they were claiming
metallic.

Really, after 2 orders when wrong colors were shipped I contacted the seller
before ordering. They said it was allright but it wasn’t.
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Oct 14, 2019 14:29
 Subject: Re: Sellers do check your metallic parts
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 Topic: Buying
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yorbrick (716)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
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Store: Yorbricks
  Really, after 2 orders when wrong colors were shipped I contacted the seller
before ordering. They said it was allright but it wasn’t.

In that case, it is incompetence. Is asking the seller where they got the parts
from is out of the question? Even at a basic level, such as were these from retail
sets? If they were from sets where the part is known in the common colour, then
the seller probably doesn't know what they are talking about when it comes
to colours. Whereas if they have some other source (whether identified or not),
then they might genuinely be "rare" parts.
 Author: Emporiosa View Messages Posted By Emporiosa
 Posted: Oct 14, 2019 12:38
 Subject: Re: Sellers do check your metallic parts
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 Topic: Buying
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Emporiosa (1201)

Location:  Canada, Ontario
Member Since Contact Type Status
Jan 5, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Emporiosa
In Buying, Leftoverbricks writes:
  In the past 6 months I made several attempts to order specific (=rare) metallic
silver and metallic gold parts. So far none of them supplied me with the
correct part!

When I received the parts it was flat silver or pearl gold or something else.
The sellers I ordered from were active for at least a decade and the majority
of them were in The Netherlands.

So far I accepted the mistakes made by the sellers and left them sort of positive
feedback.
But I will not be so forgiving in the future. Any seller who sends me flat silver
or pearl gold when I have ordered metallic silver or metallic gold will get a
negative right away.
That's why I call for sellers to check their inventory on these colours.

I would like to hear from other buyers who can relate and also from sellers.


Have a nice day.

As you're asking for feedback from sellers as well, I'd say that you're
taking a very heavy handed approach. Especially if you happen to be ordering
used parts, considering you're a new parts reseller primarily. It can be
very easy, especially when dealing with used parts, to accidentally mix these
up. If you're having this issue often, and you're dealing with a seller
you haven't purchased from before, I'd recommend just kindly sending
them a message in advance for them to verify that it is indeed metallic and not
flat silver, etc...

As a seller yourself, I think you are aware that for most this is a hobby and
a very time consuming hobby at that. Sellers aren't intentionally trying
to list things incorrectly. From all of the interactions I've had on Bricklink,
I can say with absolute certainty that every buyer and seller has the best of
intentions. So don't try to ruin that You may find yourself in a situation
then that a buyer may not be as kind for a mix-up that you will do, as nobody
is perfect.
 Author: manganschlamm View Messages Posted By manganschlamm
 Posted: Oct 14, 2019 13:16
 Subject: Re: Sellers do check your metallic parts
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 Topic: Buying
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manganschlamm (1379)

Location:  Germany, Rheinland-Pfalz
Member Since Contact Type Status
Mar 8, 2016 Contact Member Buyer
Buying Privileges - OK
In Buying, Emporiosa writes:
  In Buying, Leftoverbricks writes:
  In the past 6 months I made several attempts to order specific (=rare) metallic
silver and metallic gold parts. So far none of them supplied me with the
correct part!

When I received the parts it was flat silver or pearl gold or something else.
The sellers I ordered from were active for at least a decade and the majority
of them were in The Netherlands.

So far I accepted the mistakes made by the sellers and left them sort of positive
feedback.
But I will not be so forgiving in the future. Any seller who sends me flat silver
or pearl gold when I have ordered metallic silver or metallic gold will get a
negative right away.
That's why I call for sellers to check their inventory on these colours.

I would like to hear from other buyers who can relate and also from sellers.


Have a nice day.

As you're asking for feedback from sellers as well, I'd say that you're
taking a very heavy handed approach. Especially if you happen to be ordering
used parts, considering you're a new parts reseller primarily. It can be
very easy, especially when dealing with used parts, to accidentally mix these
up. If you're having this issue often, and you're dealing with a seller
you haven't purchased from before, I'd recommend just kindly sending
them a message in advance for them to verify that it is indeed metallic and not
flat silver, etc...

As a seller yourself, I think you are aware that for most this is a hobby and
a very time consuming hobby at that. Sellers aren't intentionally trying
to list things incorrectly. From all of the interactions I've had on Bricklink,
I can say with absolute certainty that every buyer and seller has the best of
intentions. So don't try to ruin that You may find yourself in a situation
then that a buyer may not be as kind for a mix-up that you will do, as nobody
is perfect.


Agree up to the point when the buyer, because of problems in the past, starts
to ask the seller before placing an order to check and confirm. Had that issue
couple of times with parts that were listed and ordered as Reddish Brown parts
but came as Old Brown. Now I ask every time beforehand and so far made quite
good experience.

If one makes the extra effort to ask beforehand, seller then responds that parts
have correct color but ships still parts in wrong color, this is worth a negative
because it is then 1) intentionally misleading or 2) some level of carelessness.
In such a case I would expect a seller to issue full refund for the wrong parts.

Additional question: Why is it that sellers almost always make the mistake to
their advantage, i.e. list parts in a rarer and more expensive color than the
other way round? So why Metallic Gold instead Pearl Gold and not the other way
round?

If these were random errors I would expect it to go both ways. But this is not
what I experience. I never ordered Pearl Gold and get Metallic Gold instead or
order parts in Old Brown and get the rarer Reddish Brown?
 Author: Emporiosa View Messages Posted By Emporiosa
 Posted: Oct 14, 2019 13:49
 Subject: Re: Sellers do check your metallic parts
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Emporiosa (1201)

Location:  Canada, Ontario
Member Since Contact Type Status
Jan 5, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Emporiosa
  
If these were random errors I would expect it to go both ways. But this is not
what I experience. I never ordered Pearl Gold and get Metallic Gold instead or
order parts in Old Brown and get the rarer Reddish Brown?

So you're suggesting it's intentionally listed this way when you say
"If these were random errors I would expect it to go both ways. But this
is not what I experience.
"? I'm sorry if you feel that sellers on
Bricklink are out to scam you, but these are most likely just human error, especially
with a newer and inexperienced seller.

For example, I just recently purchased a large lot of "Dark Gray" and "Light
Gray" plates from a newer seller, thinking it would be these older vintage parts,
but no, they were all the newer Light/Dark Bluish Gray. They didn't actually
realize there was a difference and/or had a hard time telling the difference
between the two. They apologized though, and offered a full refund, and as buyer
myself in that situation, I appreciated that they owned up to the error and rectified
the issue. No negative feedback needed; they dealt with the issue in a very professional
manner. I knew they were a very sweet person who went above and beyond to make
people happy. It was never their intention to misrepresent what they were selling.

If you're not familiar with the naming of part colours, it's very easy
to mixup the naming because quite simply, these really are light/dark grays.
Similarily for the pearl and metallic parts, if you only had a bunch of say flat
silver in front of you, and you weren't familiar with the colour "Flat Silver"
would you ever think of it? Unlikely, it's really a bit of a strange colour
name. You'd be looking for a type of metallic silver.

I'm completely with you though if you contact a seller, and make sure they're
very aware of the difference in colour of the part you're looking for and
they still mess it up, that I would be very frustrated in that situation too.
And like you said, you've had a very good experience with reaching out to
the seller in advance (which was not even suggested by the OP in their original
message - they only said they would flat out give out negatives now, no questions
ask). As the OP is a seller themselves, and they have written this in their splash:
"Customer satisfaction is my highest goal but I'm not perfect.,
it seems a bit strange that they are holding other sellers at a higher standard
than their own store.
 Author: manganschlamm View Messages Posted By manganschlamm
 Posted: Oct 14, 2019 14:14
 Subject: Re: Sellers do check your metallic parts
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 Topic: Buying
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manganschlamm (1379)

Location:  Germany, Rheinland-Pfalz
Member Since Contact Type Status
Mar 8, 2016 Contact Member Buyer
Buying Privileges - OK
In Buying, Emporiosa writes:
  
  
If these were random errors I would expect it to go both ways. But this is not
what I experience. I never ordered Pearl Gold and get Metallic Gold instead or
order parts in Old Brown and get the rarer Reddish Brown?

So you're suggesting it's intentionally listed this way when you say
"If these were random errors I would expect it to go both ways. But this
is not what I experience.
"? I'm sorry if you feel that sellers on
Bricklink are out to scam you, but these are most likely just human error, especially
with a newer and inexperienced seller.

For example, I just recently purchased a large lot of "Dark Gray" and "Light
Gray" plates from a newer seller, thinking it would be these older vintage parts,
but no, they were all the newer Light/Dark Bluish Gray. They didn't actually
realize there was a difference and/or had a hard time telling the difference
between the two. They apologized though, and offered a full refund, and as buyer
myself in that situation, I appreciated that they owned up to the error and rectified
the issue. No negative feedback needed; they dealt with the issue in a very professional
manner. I knew they were a very sweet person who went above and beyond to make
people happy. It was never their intention to misrepresent what they were selling.

If you're not familiar with the naming of part colours, it's very easy
to mixup the naming because quite simply, these really are light/dark grays.
Similarily for the pearl and metallic parts, if you only had a bunch of say flat
silver in front of you, and you weren't familiar with the colour "Flat Silver"
would you ever think of it? Unlikely, it's really a bit of a strange colour
name. You'd be looking for a type of metallic silver.

I'm completely with you though if you contact a seller, and make sure they're
very aware of the difference in colour of the part you're looking for and
they still mess it up, that I would be very frustrated in that situation too.
And like you said, you've had a very good experience with reaching out to
the seller in advance (which was not even suggested by the OP in their original
message - they only said they would flat out give out negatives now, no questions
ask). As the OP is a seller themselves, and they have written this in their splash:
"Customer satisfaction is my highest goal but I'm not perfect.,
it seems a bit strange that they are holding other sellers at a higher standard
than their own store.


I am not saying that sellers are out to scam, but my empirical experience has
been so far that this type of color mistakes were never to my advantage. Maybe
it is just some psychological mechanism that people who are not absolutely certain
and experienced with the color variants just assume that they have the more
valuable part in front of them?
 Author: velocity.rex View Messages Posted By velocity.rex
 Posted: Oct 14, 2019 14:29
 Subject: Re: Sellers do check your metallic parts
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velocity.rex (0)

Location:  USA, California
Member Since Contact Type Status
Dec 27, 2018 Contact Member Buyer
Buying Privileges - OK
  In Buying, manganschlamm writes:
I am not saying that sellers are out to scam, but my empirical experience has
been so far that this type of color mistakes were never to my advantage. Maybe
it is just some psychological mechanism that people who are not absolutely certain
and experienced with the color variants just assume that they have the more
valuable part in front of them?

Of course it's not to your advantage! Statistically you're not going
to receive a rare part by accident because it's less likely the seller has
that rare color to begin with.

It's much more likely for them to have a common color and accidentally list
it as a rare color than to...
have a rare color and accidentally list it as a common color.

Statistics, probability, maths.
 Author: Emporiosa View Messages Posted By Emporiosa
 Posted: Oct 14, 2019 14:31
 Subject: Re: Sellers do check your metallic parts
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Emporiosa (1201)

Location:  Canada, Ontario
Member Since Contact Type Status
Jan 5, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Emporiosa
  I am not saying that sellers are out to scam, but my empirical experience has
been so far that this type of color mistakes were never to my advantage. Maybe
it is just some psychological mechanism that people who are not absolutely certain
and experienced with the color variants just assume that they have the more
valuable part in front of them?

From my experience with trying to sort through used, before I really started
selling, I almost always incorrectly named part colours (including metallic).
The naming of the more rare parts are the more accurate names in a sense, which
explains why they started with those names. But as new colours were added, they
created new and more inventive names. Adding "Bluish" to the grays is really
strange when you're not used to it. I had no incentives there since this
was me just trying to do an inventory on Rebrickable of my own collection. Rebrickable
said my collection of grays was worth quite a bit though! I realized a while
after that there was actually a different kind of gray, and no, my older grays
weren't discoloured. For a while, without realizing, I thought for sure that
these were worthless pieces that didn't age well!

Once I started buying on BL I learned more about naming of parts and realized
that when I did open a store, that I should stick to new parts until I had a
better feel for the variations of colours and part types. I'm sure there
are still very old colours that I haven't come across and wouldn't be
able to tell the difference right off the bat (violet comes to mind, and I saw
it mentioned in another reply). That's why it's recommended that any
seller who decides to focus on used inventory to invest in building a colour
palette. Definitely beneficial to help reduce the frustration of buyers (as is
the theme of this thread)!
 Author: Teup View Messages Posted By Teup
 Posted: Oct 15, 2019 08:11
 Subject: Re: Sellers do check your metallic parts
 Viewed: 33 times
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Teup (4380)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: The T-workshop
In Buying, Emporiosa writes:
  I'd recommend just kindly sending
them a message in advance for them to verify that it is indeed metallic and not
flat silver, etc...

I disagree, I really do not want to see this become the new standard. Stores
should be professional. This isn't just a plain second hand selling platform
for private persons, it's a place where people decide to become sellers and
run stores. We could ask sellers for every item they list if that's right,
but that pretty much defeats the point of listing items. It should not have to
be needed. Everything listed in my store is 100% accurate, and if I do end up
making a mistake, I will correct this before invoicing.

I would like for the buyer public to trust what I have listed, feel comfortable
shopping, and not end up not bothering to place an order because sometimes sellers
get stuff wrong. I think as sellers we are not just responsible for our own reputation,
but also for the reputation of the seller base at large.

If someone doesn't feel confident they can distinguish colours, they can
simply decide to sell off their Lego somewhere else rather than running a store,
or they can invest in better lighting or educate themselves about the various
colours. It is really not rocket science, it's actually fairly simple to
learn. Especially Metallic Silver is very easy to understand and to distinguish,
as it is metallic coated, as opposed to other colours, which are colours of the
plastic. I think it would take a seller less than an hour to study and memorise
all the colours for good. And it would save a whole lot more time and trouble
than that..
 Author: Emporiosa View Messages Posted By Emporiosa
 Posted: Oct 15, 2019 09:42
 Subject: Re: Sellers do check your metallic parts
 Viewed: 37 times
 Topic: Buying
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Emporiosa (1201)

Location:  Canada, Ontario
Member Since Contact Type Status
Jan 5, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Emporiosa
In Buying, Teup writes:
  In Buying, Emporiosa writes:
  I'd recommend just kindly sending
them a message in advance for them to verify that it is indeed metallic and not
flat silver, etc...

I disagree, I really do not want to see this become the new standard. Stores
should be professional. This isn't just a plain second hand selling platform
for private persons, it's a place where people decide to become sellers and
run stores. We could ask sellers for every item they list if that's right,
but that pretty much defeats the point of listing items. It should not have to
be needed. Everything listed in my store is 100% accurate, and if I do end up
making a mistake, I will correct this before invoicing.

I would like for the buyer public to trust what I have listed, feel comfortable
shopping, and not end up not bothering to place an order because sometimes sellers
get stuff wrong. I think as sellers we are not just responsible for our own reputation,
but also for the reputation of the seller base at large.

If someone doesn't feel confident they can distinguish colours, they can
simply decide to sell off their Lego somewhere else rather than running a store,
or they can invest in better lighting or educate themselves about the various
colours. It is really not rocket science, it's actually fairly simple to
learn. Especially Metallic Silver is very easy to understand and to distinguish,
as it is metallic coated, as opposed to other colours, which are colours of the
plastic. I think it would take a seller less than an hour to study and memorise
all the colours for good. And it would save a whole lot more time and trouble
than that..

The issue isn't about the error that's made, it's about OP's
instant negative feedback with no questions asked. Could you imagine if every
time you made a mistake in an order that you instantly received a negative without
the buyer reaching out to you? For example, I see in your feedback a positive
feedback left by a buyer saying you helped fix an error with an order you shipped.
If this was OP, it would have been negative without reaching out to you.

If the error is always happening with the same seller, then it's warranted,
but here OP is warning all sellers out there that if they ever send the
wrong colour, they will instantly receive a negative. I disagree with you about
wanting that to become the new standard... That just promotes toxicity in a marketplace
that has been fantastic with buyers and sellers working together. I'm certain
that sellers strive to have perfect inventory and to not make mistakes. But at
the end of the day, we're all human and none of us are perfect. What instills
confidence in buyers is knowing that sellers will always step up to make things
right if something goes wrong.
 Author: Teup View Messages Posted By Teup
 Posted: Oct 15, 2019 09:55
 Subject: Re: Sellers do check your metallic parts
 Viewed: 39 times
 Topic: Buying
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Teup (4380)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: The T-workshop
In Buying, Emporiosa writes:
  In Buying, Teup writes:
  In Buying, Emporiosa writes:
  I'd recommend just kindly sending
them a message in advance for them to verify that it is indeed metallic and not
flat silver, etc...

I disagree, I really do not want to see this become the new standard. Stores
should be professional. This isn't just a plain second hand selling platform
for private persons, it's a place where people decide to become sellers and
run stores. We could ask sellers for every item they list if that's right,
but that pretty much defeats the point of listing items. It should not have to
be needed. Everything listed in my store is 100% accurate, and if I do end up
making a mistake, I will correct this before invoicing.

I would like for the buyer public to trust what I have listed, feel comfortable
shopping, and not end up not bothering to place an order because sometimes sellers
get stuff wrong. I think as sellers we are not just responsible for our own reputation,
but also for the reputation of the seller base at large.

If someone doesn't feel confident they can distinguish colours, they can
simply decide to sell off their Lego somewhere else rather than running a store,
or they can invest in better lighting or educate themselves about the various
colours. It is really not rocket science, it's actually fairly simple to
learn. Especially Metallic Silver is very easy to understand and to distinguish,
as it is metallic coated, as opposed to other colours, which are colours of the
plastic. I think it would take a seller less than an hour to study and memorise
all the colours for good. And it would save a whole lot more time and trouble
than that..

The issue isn't about the error that's made, it's about OP's
instant negative feedback with no questions asked. Could you imagine if every
time you made a mistake in an order that you instantly received a negative without
the buyer reaching out to you? For example, I see in your feedback a positive
feedback left by a buyer saying you helped fix an error with an order you shipped.
If this was OP, it would have been negative without reaching out to you.

If the error is always happening with the same seller, then it's warranted,
but here OP is warning all sellers out there that if they ever send the
wrong colour, they will instantly receive a negative. I disagree with you about
wanting that to become the new standard... That just promotes toxicity in a marketplace
that has been fantastic with buyers and sellers working together. I'm certain
that sellers strive to have perfect inventory and to not make mistakes. But at
the end of the day, we're all human and none of us are perfect. What instills
confidence in buyers is knowing that sellers will always step up to make things
right if something goes wrong.

Ok yeah, that's true. When a mistake is made the seller should have one opportunity
to correct it. And also negative is too much.

But I can imagine leaving neutral feedback if the seller just only refunds the
part. Because it seems the OP places the orders specifically for that part. I
think they should refund shipping as well in that case, and maybe they don't
always do that.

Besides, the OP is pointing out that these aren't random mistakes but a structural
unwillingness of sellers to understand and identify colours properly, which I
agree is a problem that is bigger than just randomly miscounting a part or skipping
a lot. Immediately leaving non-positive feedback is probably a bit too harsh,
but on the other hand, always accepting it as if it is a random mistake that
stands on its own is not doing justice to the problem either, so that's tough..
 Author: Emporiosa View Messages Posted By Emporiosa
 Posted: Oct 15, 2019 10:04
 Subject: Re: Sellers do check your metallic parts
 Viewed: 43 times
 Topic: Buying
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Emporiosa (1201)

Location:  Canada, Ontario
Member Since Contact Type Status
Jan 5, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Emporiosa
  Ok yeah, that's true. When a mistake is made the seller should have one opportunity
to correct it. And also negative is too much.

But I can imagine leaving neutral feedback if the seller just only refunds the
part. Because it seems the OP places the orders specifically for that part. I
think they should refund shipping as well in that case, and maybe they don't
always do that.

Besides, the OP is pointing out that these aren't random mistakes but a structural
unwillingness of sellers to understand and identify colours properly, which I
agree is a problem that is bigger than just randomly miscounting a part or skipping
a lot. Immediately leaving non-positive feedback is probably a bit too harsh,
but on the other hand, always accepting it as if it is a random mistake that
stands on its own is not doing justice to the problem either, so that's tough..

Yes absolutely. And by OP bringing this up, hopefully other sellers (mainly new
ones who are focusing on used) will take it as a note to spend more time learning
the colour differences. It's also pushing me to work on getting some of the
other more obscure colours for building the colour palette board. I completely
get how frustrated they must be when they put in an order, specifically for a
special rare part, but keep getting the wrong colour. And I also agree with you
about the refunding only the part; the seller should be refunding the shipping
and/or offering to get the part ordered and shipped from another seller. When
dealing with rare parts, sellers should realize that the buyer likely only showed
up in your store because of that 1 part and then added other things to make the
order "worthwhile" to ship.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Oct 15, 2019 11:22
 Subject: Re: Sellers do check your metallic parts
 Viewed: 37 times
 Topic: Buying
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SylvainLS (32)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Buyer
Buying Privileges - OK
In Buying, Emporiosa writes:
  […]
The issue isn't about the error that's made, it's about OP's
instant negative feedback with no questions asked. […]

I think the issue here is twofold:

1. OP not having said in the first post that they did ask before ordering.

2. People continuing to blame OP for not asking while they said they did in their
other posts https://www.bricklink.com/message.asp?ID=1160900 and https://www.bricklink.com/message.asp?ID=1160901

 Author: Emporiosa View Messages Posted By Emporiosa
 Posted: Oct 15, 2019 11:26
 Subject: Re: Sellers do check your metallic parts
 Viewed: 50 times
 Topic: Buying
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Emporiosa (1201)

Location:  Canada, Ontario
Member Since Contact Type Status
Jan 5, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Emporiosa
In Buying, SylvainLS writes:
  In Buying, Emporiosa writes:
  […]
The issue isn't about the error that's made, it's about OP's
instant negative feedback with no questions asked. […]

I think the issue here is twofold:

1. OP not having said in the first post that they did ask before ordering.

2. People continuing to blame OP for not asking while they said they did in their
other posts https://www.bricklink.com/message.asp?ID=1160900 and https://www.bricklink.com/message.asp?ID=1160901



Not sure I follow; I mentioned that I agree that if they asked the seller and
they still sent it wrong that a neutral/negative feedback may be warranted (if
that's your thing as a buyer and you feel they didn't own up to the mistake
in a proper manner).

Direct quote from their original message states that ANY seller who sends a wrong
colour will immediately get a negative (even if they mentioned in other messages
that they contacted, they never said they will always contact in advance. They're
flat out saying it's a negative no matter what): "Any seller who sends
me flat silver
or pearl gold when I have ordered metallic silver or metallic gold will get a
negative right away."
 Author: Teup View Messages Posted By Teup
 Posted: Oct 14, 2019 18:06
 Subject: Re: Sellers do check your metallic parts
 Viewed: 56 times
 Topic: Buying
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Teup (4380)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: The T-workshop
In Buying, Leftoverbricks writes:
  In the past 6 months I made several attempts to order specific (=rare) metallic
silver and metallic gold parts. So far none of them supplied me with the
correct part!

When I received the parts it was flat silver or pearl gold or something else.
The sellers I ordered from were active for at least a decade and the majority
of them were in The Netherlands.

So far I accepted the mistakes made by the sellers and left them sort of positive
feedback.
But I will not be so forgiving in the future. Any seller who sends me flat silver
or pearl gold when I have ordered metallic silver or metallic gold will get a
negative right away.
That's why I call for sellers to check their inventory on these colours.

I would like to hear from other buyers who can relate and also from sellers.


Have a nice day.

That sucks. If it is that consistent, I wonder if it could be an inventory error?
Anyway that doesn't excuse why sellers should go ahead and send out the wrong
part. I can understand the flat silver / pearl light gray confusion, but metallic
silver is so simple it's almost embarrassing. metallic silver is metallic
silver paint. That's really easy to distinguish from any colour of plastic.

I wouldn't blame sellers for not having them as it can be inventory errors,
but yes, they should definitely know their colours and notice the mistake before
invoicing.
 Author: WhiteVanMan View Messages Posted By WhiteVanMan
 Posted: Oct 15, 2019 07:49
 Subject: Re: Sellers do check your metallic parts
 Viewed: 49 times
 Topic: Buying
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WhiteVanMan (8730)

Location:  United Kingdom, England
Member Since Contact Type Status Collage
Aug 24, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
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Store: Surplus UK Bricks
In Buying, Leftoverbricks writes:
  In the past 6 months I made several attempts to order specific (=rare) metallic
silver and metallic gold parts. So far none of them supplied me with the
correct part!

When I received the parts it was flat silver or pearl gold or something else.
The sellers I ordered from were active for at least a decade and the majority
of them were in The Netherlands.

So far I accepted the mistakes made by the sellers and left them sort of positive
feedback.
But I will not be so forgiving in the future. Any seller who sends me flat silver
or pearl gold when I have ordered metallic silver or metallic gold will get a
negative right away.
That's why I call for sellers to check their inventory on these colours.

I would like to hear from other buyers who can relate and also from sellers.


Have a nice day.

What are the parts that you are specifically after?

Maybe this will help us to understand the confusion in identifying the colours.

I don't have this issue myself, but I have had Dark Orange parts arrive,
that are actually the Medium Dark Flesh....

Paul
 Author: WildBricks View Messages Posted By WildBricks
 Posted: Oct 15, 2019 09:24
 Subject: Re: Sellers do check your metallic parts
 Viewed: 43 times
 Topic: Buying
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WildBricks (1881)

Location:  USA, Georgia
Member Since Contact Type Status
May 9, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Wild Bricks GA
Personally, as a seller, I would rather you email to ask me to verify if it is
a part you have had problems with in the past. We have over 16,000 lots, some
of which I listed when I first started 3 years ago. I have learned a huge amount
since then and have corrected a lot of listing errors. Taking 2 minutes to send
an email or adding a note to the order shouldn't upset anyone. I would rather
we double check and clear up any confusion on the front end.

.....All that being said, if I then send you the correct item after you have
asked me to verify, then I owe you an apology and your money back at the minimum.
I can understand the impulse to leave a negative, but honestly unless they have
refused to refund you for the parts, they really only deserve a neutral. I personally
leave negatives for someone who goes out of their way to scam or cheat me. But
that is just my opinion.



In Buying, Leftoverbricks writes:
  In the past 6 months I made several attempts to order specific (=rare) metallic
silver and metallic gold parts. So far none of them supplied me with the
correct part!

When I received the parts it was flat silver or pearl gold or something else.
The sellers I ordered from were active for at least a decade and the majority
of them were in The Netherlands.

So far I accepted the mistakes made by the sellers and left them sort of positive
feedback.
But I will not be so forgiving in the future. Any seller who sends me flat silver
or pearl gold when I have ordered metallic silver or metallic gold will get a
negative right away.
That's why I call for sellers to check their inventory on these colours.

I would like to hear from other buyers who can relate and also from sellers.


Have a nice day.
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Oct 15, 2019 09:31
 Subject: Re: Sellers do check your metallic parts
 Viewed: 36 times
 Topic: Buying
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yorbrick (716)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
  .....All that being said, if I then send you the correct item after you have
asked me to verify, then I owe you an apology and your money back at the minimum.
I can understand the impulse to leave a negative, but honestly unless they have
refused to refund you for the parts, they really only deserve a neutral. I personally
leave negatives for someone who goes out of their way to scam or cheat me. But
that is just my opinion.

Presumably incorrect. Otherwise I see a flaw in your business model!
 Author: Emporiosa View Messages Posted By Emporiosa
 Posted: Oct 15, 2019 09:53
 Subject: Re: Sellers do check your metallic parts
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 Topic: Buying
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Emporiosa (1201)

Location:  Canada, Ontario
Member Since Contact Type Status
Jan 5, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Emporiosa
In Buying, WildBricks writes:
  Personally, as a seller, I would rather you email to ask me to verify if it is
a part you have had problems with in the past. We have over 16,000 lots, some
of which I listed when I first started 3 years ago. I have learned a huge amount
since then and have corrected a lot of listing errors. Taking 2 minutes to send
an email or adding a note to the order shouldn't upset anyone. I would rather
we double check and clear up any confusion on the front end.

.....All that being said, if I then send you the correct item after you have
asked me to verify, then I owe you an apology and your money back at the minimum.
I can understand the impulse to leave a negative, but honestly unless they have
refused to refund you for the parts, they really only deserve a neutral. I personally
leave negatives for someone who goes out of their way to scam or cheat me. But
that is just my opinion.


Exactly this. I can't explain why these parts are apparently always arriving
incorrectly for OP, but if they see it as a potential issue, it's helpful
for the seller they're buying from to reach out and explain that they've
had problems with other sellers and want to be sure they're receiving the
right parts. Normally you can safely always expect you will receive exactly what
you ordered from any seller, but as a buyer, if you do happen to see a reoccuring
issue, it doesn't take much to reach out in advance to verify. I'm suspecting
it's mainly an issue with smaller hobby shops of people selling off their
very old collection. They haven't had the experience of other sellers that
have been doing this for years.

And even if you don't reach out in advance, at the very least, the seller
should apologize and refund (and go above and beyond that depending on how they
operate, most of us usually do). But moreso if the buyer did reach out and they
still got it wrong (at that point, up to you if you go the neutral/negative route).
 Author: Sadler_Bricks View Messages Posted By Sadler_Bricks
 Posted: Oct 16, 2019 00:04
 Subject: Re: Sellers do check your metallic parts
 Viewed: 36 times
 Topic: Buying
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Sadler_Bricks (115)

Location:  USA, Washington
Member Since Contact Type Status
Jul 15, 2019 Contact Member Seller
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Store: Sadler_Bricks
I totally understand this some colors are hard to determine such as matellic
silver and Flatt silver. But as others have mentioned asking for a photo Pryor
to shipment might reduce a lot of confusion

Sadler_Bricks