Discussion Forum: Thread 258530

 Author: Ben_W View Messages Posted By Ben_W
 Posted: Oct 13, 2019 04:55
 Subject: Cancelling an order due to shipping costs?
 Viewed: 180 times
 Topic: Shipping
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Ben_W (196)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Ben's Bricks and Blocks
Guys,

It's the first time I've ever had to consider this, and I wondered what
the etiquette was for doing so?

I placed an order with a store in Germany who had a bit of a sale on. A lot of
the bits I needed were somewhat cheaper than the uk. It's mostly connectors
and lift arms. 1400 pieces, which came to €43.

The invoice has arrived and I'm being charged another €25 for shipping, which
I think Is very expensive indeed. It would be cheaper overall for me to buy more
expensive parts in the UK and have those posted.

Whilst I understand there might be a bit of a charge for packaging etc, it's
still very very expensive. I can send a parcel weighing 5kg, with £50 of insurance
protection, to Germany, for £12, so I'm not sure how the Postage charge has
been reached.

Thanks
 Author: StarBrick View Messages Posted By StarBrick
 Posted: Oct 13, 2019 05:13
 Subject: Re: Cancelling an order due to shipping costs?
 Viewed: 66 times
 Topic: Shipping
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StarBrick (5258)

Location:  Netherlands, Gelderland
Member Since Contact Type Status
Oct 18, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: StarBrick's BrickShop
What do the store terms say about shipping costs?

25 EUR for a shipment from Germany to the UK seems a bit high to me.
Maybe pre-Brexit-fee?

Get in touch with the seller about this and see how you can work things out.

Cheers
GJ
 Author: Ben_W View Messages Posted By Ben_W
 Posted: Oct 13, 2019 06:21
 Subject: Re: Cancelling an order due to shipping costs?
 Viewed: 67 times
 Topic: Shipping
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Ben_W (196)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Ben's Bricks and Blocks
In Shipping, StarBrick writes:
  What do the store terms say about shipping costs?

25 EUR for a shipment from Germany to the UK seems a bit high to me.
Maybe pre-Brexit-fee?

Get in touch with the seller about this and see how you can work things out.

Cheers
GJ

GJ,

That's a very valid point, and one I'd completely forgotten to look at.

It does actually state in the store terms that a parcel up to 5kg, to the UK,
would be €24.90
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Oct 13, 2019 06:40
 Subject: Re: Cancelling an order due to shipping costs?
 Viewed: 78 times
 Topic: Shipping
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Brickwilbo (1466)

Location:  Netherlands, Gelderland
Member Since Contact Type Status Collage
Oct 24, 2007 Contact Member Seller
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Store: Brickwilbo Betuwe Bricks
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In Shipping, Ben_W writes:
  In Shipping, StarBrick writes:
  What do the store terms say about shipping costs?

25 EUR for a shipment from Germany to the UK seems a bit high to me.
Maybe pre-Brexit-fee?

Get in touch with the seller about this and see how you can work things out.

Cheers
GJ

GJ,

That's a very valid point, and one I'd completely forgotten to look at.

It does actually state in the store terms that a parcel up to 5kg, to the UK,
would be €24.90

I always advise to read the store terms and splash page before placing the order.
Technically it's a valid order, contact the seller.
If it's a business you can request cancelation anyway.
 Author: Ben_W View Messages Posted By Ben_W
 Posted: Oct 13, 2019 07:48
 Subject: Re: Cancelling an order due to shipping costs?
 Viewed: 83 times
 Topic: Shipping
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Ben_W (196)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Ben's Bricks and Blocks
In Shipping, Brickwilbo writes:
  In Shipping, Ben_W writes:
  In Shipping, StarBrick writes:
  What do the store terms say about shipping costs?

25 EUR for a shipment from Germany to the UK seems a bit high to me.
Maybe pre-Brexit-fee?

Get in touch with the seller about this and see how you can work things out.

Cheers
GJ

GJ,

That's a very valid point, and one I'd completely forgotten to look at.

It does actually state in the store terms that a parcel up to 5kg, to the UK,
would be €24.90

I always advise to read the store terms and splash page before placing the order.
Technically it's a valid order, contact the seller.
If it's a business you can request cancelation anyway.

Yep, my mistake....not the buyers.

Fronted up and paid up.

Lesson learnt.
 Author: Andrsv View Messages Posted By Andrsv
 Posted: Oct 13, 2019 06:03
 Subject: Re: Cancelling an order due to shipping costs?
 Viewed: 70 times
 Topic: Shipping
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Andrsv (271)

Location:  Norway, Rogaland
Member Since Contact Type Status
Jun 23, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: AV bricks and sets
In Shipping, Ben_W writes:
  Guys,

It's the first time I've ever had to consider this, and I wondered what
the etiquette was for doing so?

I placed an order with a store in Germany who had a bit of a sale on. A lot of
the bits I needed were somewhat cheaper than the uk. It's mostly connectors
and lift arms. 1400 pieces, which came to €43.

The invoice has arrived and I'm being charged another €25 for shipping, which
I think Is very expensive indeed. It would be cheaper overall for me to buy more
expensive parts in the UK and have those posted.

Whilst I understand there might be a bit of a charge for packaging etc, it's
still very very expensive. I can send a parcel weighing 5kg, with £50 of insurance
protection, to Germany, for £12, so I'm not sure how the Postage charge has
been reached.

Thanks

I would accept cancelation because of shipping cost. 5kg shipping from Norway
to UK would be 41€

In general shipping from UK is cheap, you guys are lucky. Often shipping price
from UK to Norway is cheaper than domestic Norwegian shipping.
 Author: Teup View Messages Posted By Teup
 Posted: Oct 13, 2019 06:16
 Subject: Re: Cancelling an order due to shipping costs?
 Viewed: 63 times
 Topic: Shipping
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Teup (4255)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The T-workshop
In Shipping, Ben_W writes:
  Guys,

It's the first time I've ever had to consider this, and I wondered what
the etiquette was for doing so?

I placed an order with a store in Germany who had a bit of a sale on. A lot of
the bits I needed were somewhat cheaper than the uk. It's mostly connectors
and lift arms. 1400 pieces, which came to €43.

The invoice has arrived and I'm being charged another €25 for shipping, which
I think Is very expensive indeed. It would be cheaper overall for me to buy more
expensive parts in the UK and have those posted.

Whilst I understand there might be a bit of a charge for packaging etc,

This should be clearly declared in their terms. If not and they do charge extra,
report them. Sellers without clear shipping terms should never be allowed to
charge you more than actual postage.

  it's still very very expensive. I can send a parcel weighing 5kg, with £50 of insurance
protection, to Germany, for £12, so I'm not sure how the Postage charge has
been reached.

Thanks

I don't know the German postal service but it sounds like the price for insured
shipping. I think insured shipping is usually a waste, since on average the company
covering it is going to profit. However, some sellers force insured shipping
on you and well, that's something they can do. It's completely up to
them. So that could explain the high charges. It's a shame because it makes
customers pay a lot and sellers get fewer orders.
 Author: bricklogistic View Messages Posted By bricklogistic
 Posted: Oct 14, 2019 14:39
 Subject: Re: Cancelling an order due to shipping costs?
 Viewed: 60 times
 Topic: Shipping
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bricklogistic (129)

Location:  Germany, Bayern
Member Since Contact Type Status
Jul 26, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: bricklogistic
Shipping costs with DHL from germany to UK:
up to 2 kg : 13,99 euros
2 kg up to 5 kg: 15,99 euros.

everything above, probably is for packing, driving to post or paypal fees...



In Shipping, Ben_W writes:
  Guys,

It's the first time I've ever had to consider this, and I wondered what
the etiquette was for doing so?

I placed an order with a store in Germany who had a bit of a sale on. A lot of
the bits I needed were somewhat cheaper than the uk. It's mostly connectors
and lift arms. 1400 pieces, which came to €43.

The invoice has arrived and I'm being charged another €25 for shipping, which
I think Is very expensive indeed. It would be cheaper overall for me to buy more
expensive parts in the UK and have those posted.

Whilst I understand there might be a bit of a charge for packaging etc, it's
still very very expensive. I can send a parcel weighing 5kg, with £50 of insurance
protection, to Germany, for £12, so I'm not sure how the Postage charge has
been reached.

Thanks
 Author: manganschlamm View Messages Posted By manganschlamm
 Posted: Oct 14, 2019 15:45
 Subject: Re: Cancelling an order due to shipping costs?
 Viewed: 66 times
 Topic: Shipping
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manganschlamm (1329)

Location:  Germany, Rheinland-Pfalz
Member Since Contact Type Status
Mar 8, 2016 Contact Member Buyer
Buying Privileges - OK
In Shipping, bricklogistic writes:
  Shipping costs with DHL from germany to UK:
up to 2 kg : 13,99 euros
2 kg up to 5 kg: 15,99 euros.

everything above, probably is for packing, driving to post or paypal fees...



In Shipping, Ben_W writes:
  Guys,

It's the first time I've ever had to consider this, and I wondered what
the etiquette was for doing so?

I placed an order with a store in Germany who had a bit of a sale on. A lot of
the bits I needed were somewhat cheaper than the uk. It's mostly connectors
and lift arms. 1400 pieces, which came to €43.

The invoice has arrived and I'm being charged another €25 for shipping, which
I think Is very expensive indeed. It would be cheaper overall for me to buy more
expensive parts in the UK and have those posted.

Whilst I understand there might be a bit of a charge for packaging etc, it's
still very very expensive. I can send a parcel weighing 5kg, with £50 of insurance
protection, to Germany, for £12, so I'm not sure how the Postage charge has
been reached.

Thanks


You forgot profit on fees, sorry flat rate shipping costs as that type of store
call them. Which in doublespeak means that for 90% of order they make additional
profit from the shipping charges and for 10% of orders the shipping charges cover
their real expenses.