Discussion Forum: Thread 258380

 Author: calsbricks View Messages Posted By calsbricks
 Posted: Oct 9, 2019 10:48
 Subject: More 500 errors today
 Viewed: 214 times
 Topic: Problem
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calsbricks (5726)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
The site has had its fair share of the now infamous Server 500 errors today.
We circulated a message to our user group and found they were happening on this
side of the pond as well as the other side. There were lots of strange things
going on. We are on a network with our storage centre and they could access the
site and we couldn't - we both use different ISP's - others got it intermittently
as well.

We could only get the web server page (The banner page) the application and database
servers were not available .

No mention of it here on the forum but other stores have confirmed it happening.
It is disruptive, of course, but also damaging to the site's reputation and
bewildering to new users.

I should think it should be very high on the priority list to uncover what is
causing it to happen and attending to that. At least that is what most hosting
sites would do.

There is a very good team at Bricklink of admins and volunteers but unfortunately
they have not got the ability to fix this nor the bugs that continue to exist
(Some are over 12 months old).

I think MP needs to organise this as a very high priority so that members, who,
after all are contributing to the running costs of the site, would like to have
more reliability than what we are currently getting as well as response to these
problems whatever they are and whatever is causing them. We are all happy to
leave the technical side to the 'employed experts' , but someone, somewhere
needs to get this sorted.
 Author: Thunor View Messages Posted By Thunor
 Posted: Oct 9, 2019 11:11
 Subject: Re: More 500 errors today
 Viewed: 46 times
 Topic: Problem
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Thunor (986)

Location:  USA, Tennessee
Member Since Contact Type Status
Jan 9, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ENIGMATiC PLASTiC
Got them here too.

Where’s the user group, and is it open to all?

Thanks
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Oct 9, 2019 11:45
 Subject: Re: More 500 errors today
 Viewed: 44 times
 Topic: Problem
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calsbricks (5726)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In Problem, Thunor writes:
  Got them here too.

Where’s the user group, and is it open to all?

Thanks

We organised it in June and expanded it from UK to worldwide a short time after
- we have 60 members and our own forum.

Just PM us and we will provide more details.
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Oct 9, 2019 11:28
 Subject: Re: More 500 errors today
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yorbrick (687)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
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Store: Yorbricks
I often get quite a few, but I haven't had a single one today although I
haven't listed anything which is often when I find I get them most frequently.
I have been processing orders though, and doing some inventory cleaning up.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Oct 9, 2019 11:57
 Subject: Re: More 500 errors today
 Viewed: 38 times
 Topic: Problem
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calsbricks (5726)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In Problem, yorbrick writes:
  I often get quite a few, but I haven't had a single one today although I
haven't listed anything which is often when I find I get them most frequently.
I have been processing orders though, and doing some inventory cleaning up.

Yes a lot of these occur when you are loading inventory or at least attempting
to, but today Brickstock could not access the database or the application server
- it kept returning errors that access had failed.

We could only load the banner page, but our storage centre could doo anything
it wished to do. Others, around the globe reported similar problems

It is a mystery to all, including Bricklink, we believe, as to why this is happening
as frequently as it does. Forum 'experts' have commented several times
about it but nothing has ever been agreed or shared - it is just one of those
things etc. etc. and honestly that cannot be right.

No one expects this or any other site to be 100% up but most of us have some
sort of SLA with our provider which takes real situations such as this and deals
with them.

I should have started a proper log about this when the first one occurred but
didn't so I cannot say when they started or how much time has been lost through
them, but looking back over the numerous threads concerning it it is not insignificant.
 Author: bje View Messages Posted By bje
 Posted: Oct 9, 2019 12:23
 Subject: Re: More 500 errors today
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bje (1241)

Location:  South Africa, Western Cape
Member Since Contact Type Status
May 24, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: JE Bricks
In Problem, calsbricks writes:
  In Problem, yorbrick writes:

snip

  
I should have started a proper log about this when the first one occurred but
didn't so I cannot say when they started or how much time has been lost through
them, but looking back over the numerous threads concerning it it is not insignificant.

I'm a bit slow with these things as there so much else I must change/improve
in my store and inventory management first, but I will start a log at some stage,
if only to keep BL honest.

From BL ToS:
Site Availability:
The site will be unavailable each day for 10 minutes between 00:00 and 00:10
EST for scheduled maintenance. It may also be temporarily unavailable once every
week up to 3 hours.


Of course there is no indication whether this would include 500 errors, but in
my view, a 500 error constitutes non-availability. Of course there is also nothing
said about what happens if it exceeds the 3 hours per week. If the site owners
cannot be bothered to communicate to their customers (sellers) about the site
and its availability, then I would not expect them to come apologise or even
stick to their terms. I've had days where that stupid message pops up for
more than 3 hours, normally when it is beddy bye time in the US, as if that is
the only place in the world where BL operates.

Our outages today was on forum messages, catalogue searches, inventory, orders,
my activity page and BL messaging, started about 3pm local time and ended around
5pm (it is just after 6pm now) - I know of two buyers who have struggled to place
orders the whole afternoon. Not a good day for BL.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Oct 9, 2019 12:32
 Subject: Re: More 500 errors today
 Viewed: 34 times
 Topic: Problem
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calsbricks (5726)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In Problem, bje writes:
  In Problem, calsbricks writes:
  In Problem, yorbrick writes:

snip

  
I should have started a proper log about this when the first one occurred but
didn't so I cannot say when they started or how much time has been lost through
them, but looking back over the numerous threads concerning it it is not insignificant.

I'm a bit slow with these things as there so much else I must change/improve
in my store and inventory management first, but I will start a log at some stage,
if only to keep BL honest.

From BL ToS:
Site Availability:
The site will be unavailable each day for 10 minutes between 00:00 and 00:10
EST for scheduled maintenance. It may also be temporarily unavailable once every
week up to 3 hours.


Of course there is no indication whether this would include 500 errors, but in
my view, a 500 error constitutes non-availability. Of course there is also nothing
said about what happens if it exceeds the 3 hours per week. If the site owners
cannot be bothered to communicate to their customers (sellers) about the site
and its availability, then I would not expect them to come apologise or even
stick to their terms. I've had days where that stupid message pops up for
more than 3 hours, normally when it is beddy bye time in the US, as if that is
the only place in the world where BL operates.

Our outages today was on forum messages, catalogue searches, inventory, orders,
my activity page and BL messaging, started about 3pm local time and ended around
5pm (it is just after 6pm now) - I know of two buyers who have struggled to place
orders the whole afternoon. Not a good day for BL.

Thanks Jean - agreed in totality.
 Author: Leftoverbricks View Messages Posted By Leftoverbricks
 Posted: Oct 9, 2019 12:52
 Subject: Re: More 500 errors today
 Viewed: 40 times
 Topic: Problem
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Leftoverbricks (1396)

Location:  Netherlands, Overijssel
Member Since Contact Type Status
Mar 11, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Leftoverbricks
I had multiple 500 errors today when I tried to access the price guide. So annoying!
And yet: no reaction whatsover from the people in charge of this site. 🤯
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Oct 9, 2019 12:57
 Subject: Re: More 500 errors today
 Viewed: 38 times
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calsbricks (5726)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In Problem, Leftoverbricks writes:
  I had multiple 500 errors today when I tried to access the price guide. So annoying!
And yet: no reaction whatsover from the people in charge of this site. 🤯

Unfortunately that appears to always have been the case. I cannot trace any meaningful
responses anywhere.

Pity really - it is called communications and it does need to be a both ways
thing, timely and meaningful.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Oct 9, 2019 13:04
 Subject: Re: More 500 errors today
 Viewed: 48 times
 Topic: Problem
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calsbricks (5726)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In Problem, Leftoverbricks writes:
  I had multiple 500 errors today when I tried to access the price guide. So annoying!
And yet: no reaction whatsover from the people in charge of this site. 🤯

You know what the really odd thing is. We used this site for a long time before
we opened our store and none of us can remember this error presenting itself
at any time during that period. (We started using the site in 2008 - not as Calsbricks)
and used many of the stores that still exist today. The site was run by Dan and
Eric with a solid cast of superb volunteers - not nearly as many members as today
nor as many stores but still a very healthy size - yes there were problems including
the 'infamous hack' but server 500 errors did not happen - so what has
caused this problem?

I honestly believe BL doesn't know - of course if they did and hadn't
fixed it it would be not good, but we think they are unable to put their finger
on it.

And what do you do when that happens - you find someone who can identify the
problem and recommend a fix - oh sorry that would be too simple but you never
know - stranger things have happened.
 Author: Hurt View Messages Posted By Hurt
 Posted: Oct 9, 2019 14:44
 Subject: Re: More 500 errors today
 Viewed: 50 times
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Hurt (272)

Location:  Austria, Wien
Member Since Contact Type Status
Aug 10, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: BricksHurt
Yes, today it really sucks (about to stop adding new parts for today)

In Problem, calsbricks writes:
  The site has had its fair share of the now infamous Server 500 errors today.
We circulated a message to our user group and found they were happening on this
side of the pond as well as the other side. There were lots of strange things
going on. We are on a network with our storage centre and they could access the
site and we couldn't - we both use different ISP's - others got it intermittently
as well.

We could only get the web server page (The banner page) the application and database
servers were not available .

No mention of it here on the forum but other stores have confirmed it happening.
It is disruptive, of course, but also damaging to the site's reputation and
bewildering to new users.

I should think it should be very high on the priority list to uncover what is
causing it to happen and attending to that. At least that is what most hosting
sites would do.

There is a very good team at Bricklink of admins and volunteers but unfortunately
they have not got the ability to fix this nor the bugs that continue to exist
(Some are over 12 months old).

I think MP needs to organise this as a very high priority so that members, who,
after all are contributing to the running costs of the site, would like to have
more reliability than what we are currently getting as well as response to these
problems whatever they are and whatever is causing them. We are all happy to
leave the technical side to the 'employed experts' , but someone, somewhere
needs to get this sorted.
 Author: Bricks_NW_UK View Messages Posted By Bricks_NW_UK
 Posted: Oct 9, 2019 15:05
 Subject: Re: More 500 errors today
 Viewed: 56 times
 Topic: Problem
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Bricks_NW_UK (271)

Location:  United Kingdom, England
Member Since Contact Type Status
Sep 28, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bricks NW UK
Yes, it has been driving me mad all afternoon

And would you believe it, just as I just tried to reply - I got the 500 error.

Dead right Bricklink - it is you!
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Oct 10, 2019 03:10
 Subject: Re: More 500 errors today
 Viewed: 22 times
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calsbricks (5726)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In Problem, Bricks_NW_UK writes:
  Yes, it has been driving me mad all afternoon

And would you believe it, just as I just tried to reply - I got the 500 error.

Dead right Bricklink - it is you!

+1
 Author: Bricks_NW_UK View Messages Posted By Bricks_NW_UK
 Posted: Oct 10, 2019 04:42
 Subject: Re: More 500 errors today
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Bricks_NW_UK (271)

Location:  United Kingdom, England
Member Since Contact Type Status
Sep 28, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bricks NW UK
In Problem, calsbricks writes:
  In Problem, Bricks_NW_UK writes:
  Yes, it has been driving me mad all afternoon

And would you believe it, just as I just tried to reply - I got the 500 error.

Dead right Bricklink - it is you!

+1

What is really frustrating is that Admin Russell can reply to somebody on a cataloging
issue, but on something as serious ad this, total silence.
 Author: Teup View Messages Posted By Teup
 Posted: Oct 10, 2019 06:49
 Subject: Re: More 500 errors today
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Teup (4130)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The T-workshop
In Problem, Bricks_NW_UK writes:
  In Problem, calsbricks writes:
  In Problem, Bricks_NW_UK writes:
  Yes, it has been driving me mad all afternoon

And would you believe it, just as I just tried to reply - I got the 500 error.

Dead right Bricklink - it is you!

+1

What is really frustrating is that Admin Russell can reply to somebody on a cataloging
issue, but on something as serious ad this, total silence.

I hear you, then again, I don't blame him. What can he say... he is not in
a position to do anything about this, and any comment he could choose to give
would either be false or it would discredit Bricklink's management, and
nobody likes to be in trouble at work.
Let's take the silence as a confirmation that yes, these errors are not acceptable
and yes, Bricklink should do something about it and yes, management doesn't
really care. And I guess not that much more can be said about it.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Oct 10, 2019 07:01
 Subject: Re: More 500 errors today
 Viewed: 27 times
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calsbricks (5726)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In Problem, Bricks_NW_UK writes:
  In Problem, calsbricks writes:
  In Problem, Bricks_NW_UK writes:
  Yes, it has been driving me mad all afternoon

And would you believe it, just as I just tried to reply - I got the 500 error.

Dead right Bricklink - it is you!

+1

What is really frustrating is that Admin Russell can reply to somebody on a cataloging
issue, but on something as serious ad this, total silence.

Without defending or blaming I think this is a policy issue rather than an
admin one. It is very rare for any BL member to comment on anything like this
on the forum.
 Author: Bricks_NW_UK View Messages Posted By Bricks_NW_UK
 Posted: Oct 10, 2019 07:17
 Subject: Re: More 500 errors today
 Viewed: 32 times
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Bricks_NW_UK (271)

Location:  United Kingdom, England
Member Since Contact Type Status
Sep 28, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bricks NW UK
In Problem, calsbricks writes:
  In Problem, Bricks_NW_UK writes:
  In Problem, calsbricks writes:
  In Problem, Bricks_NW_UK writes:
  Yes, it has been driving me mad all afternoon

And would you believe it, just as I just tried to reply - I got the 500 error.

Dead right Bricklink - it is you!

+1

What is really frustrating is that Admin Russell can reply to somebody on a cataloging
issue, but on something as serious ad this, total silence.

Without defending or blaming I think this is a policy issue rather than an
admin one. It is very rare for any BL member to comment on anything like this
on the forum.

I wasn't trying to criticize Russell at all - to be honest he has been most
helpful with me on a number of occasions.

It just seemed strange to be honest.

Given the number of complaints around the globe, it is clear this is either a
hardware or software issue, rather than a localised ISP issue at the users end.

Earlier in the thread, it was commented that communication was an issue. That
is definitely the case here

If there is a problem then it is far easier to admit it and say they are working
to find a solution rather than ignore it and hope it goes away. People are far
more tolerant when they know a solution is being worked on.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Oct 10, 2019 08:00
 Subject: Re: More 500 errors today
 Viewed: 45 times
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calsbricks (5726)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In Problem, Bricks_NW_UK writes:
  In Problem, calsbricks writes:
  In Problem, Bricks_NW_UK writes:
  In Problem, calsbricks writes:
  In Problem, Bricks_NW_UK writes:
  Yes, it has been driving me mad all afternoon

And would you believe it, just as I just tried to reply - I got the 500 error.

Dead right Bricklink - it is you!

+1

What is really frustrating is that Admin Russell can reply to somebody on a cataloging
issue, but on something as serious ad this, total silence.

Without defending or blaming I think this is a policy issue rather than an
admin one. It is very rare for any BL member to comment on anything like this
on the forum.

I wasn't trying to criticize Russell at all - to be honest he has been most
helpful with me on a number of occasions.

It just seemed strange to be honest.

Given the number of complaints around the globe, it is clear this is either a
hardware or software issue, rather than a localised ISP issue at the users end.

Earlier in the thread, it was commented that communication was an issue. That
is definitely the case here

If there is a problem then it is far easier to admit it and say they are working
to find a solution rather than ignore it and hope it goes away. People are far
more tolerant when they know a solution is being worked on.

You are of course, correct and we agree with your logic. The problem, we believe
is management not allowing them to discuss this in the open. It has happened
before and we are sure it will happen again.

I am sure if Russell could comment he would just as he did when we got him to
comment on xp.

That, of course doesn't solve the issue and again you are correct communication
is key, but it just does not exist from them to us over matters such as this
- and yes it is a great pity - people would tolerate more if they knew things
like this were being looked into. This particular scenario Server 500 errors
has been going on now for quite some time and there still are no answers or solutions
being put forward by BL.

We, along with a few others have noticed that it occurs mostly when people are
trying to get data returned from the database e.g price guide, writing to the
inventory table etc. That is what makes us believe it is a software problem not
hardware, Hardware doesn't normally pick on individual users it just shuts
down. Software on the other hand depends on who is doing what.

Looking at the server log would help but of course no one has access to that
other than management so we are right back in the loop.- No fixes, no solutions
and no answers or comments.

Real shame.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Oct 10, 2019 03:10
 Subject: Re: More 500 errors today
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calsbricks (5726)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In Problem, Hurt writes:
  Yes, today it really sucks (about to stop adding new parts for today)

In Problem, calsbricks writes:
  The site has had its fair share of the now infamous Server 500 errors today.
We circulated a message to our user group and found they were happening on this
side of the pond as well as the other side. There were lots of strange things
going on. We are on a network with our storage centre and they could access the
site and we couldn't - we both use different ISP's - others got it intermittently
as well.

We could only get the web server page (The banner page) the application and database
servers were not available .

No mention of it here on the forum but other stores have confirmed it happening.
It is disruptive, of course, but also damaging to the site's reputation and
bewildering to new users.

I should think it should be very high on the priority list to uncover what is
causing it to happen and attending to that. At least that is what most hosting
sites would do.

There is a very good team at Bricklink of admins and volunteers but unfortunately
they have not got the ability to fix this nor the bugs that continue to exist
(Some are over 12 months old).

I think MP needs to organise this as a very high priority so that members, who,
after all are contributing to the running costs of the site, would like to have
more reliability than what we are currently getting as well as response to these
problems whatever they are and whatever is causing them. We are all happy to
leave the technical side to the 'employed experts' , but someone, somewhere
needs to get this sorted.

Morning - thanks for adding your comments to the thread. I think it must be about
time for BL to resolve this.

Today we have had the US West coast, Southern US; South Africa, Netherlands,
UK, Austria all actually report the errors and we are confident there are countless
others who do not use the forum or just cannot be bothered reporting something
that never gets responded to.

Come on Bricklink - take this seriously - find out what is causing it and fix
it. It happens far too often and as the message says it is not us it is you.
 Author: Stuart9 View Messages Posted By Stuart9
 Posted: Oct 9, 2019 15:18
 Subject: Re: More 500 errors today
 Viewed: 64 times
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Stuart9 (448)

Location:  United Kingdom, England
Member Since Contact Type Status
Jul 22, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Top Slot
Just started to use site other than reading messages and getting 500 errors just
looking at wheel assy parts.



In Problem, calsbricks writes:
  The site has had its fair share of the now infamous Server 500 errors today.
We circulated a message to our user group and found they were happening on this
side of the pond as well as the other side. There were lots of strange things
going on. We are on a network with our storage centre and they could access the
site and we couldn't - we both use different ISP's - others got it intermittently
as well.

We could only get the web server page (The banner page) the application and database
servers were not available .

No mention of it here on the forum but other stores have confirmed it happening.
It is disruptive, of course, but also damaging to the site's reputation and
bewildering to new users.

I should think it should be very high on the priority list to uncover what is
causing it to happen and attending to that. At least that is what most hosting
sites would do.

There is a very good team at Bricklink of admins and volunteers but unfortunately
they have not got the ability to fix this nor the bugs that continue to exist
(Some are over 12 months old).

I think MP needs to organise this as a very high priority so that members, who,
after all are contributing to the running costs of the site, would like to have
more reliability than what we are currently getting as well as response to these
problems whatever they are and whatever is causing them. We are all happy to
leave the technical side to the 'employed experts' , but someone, somewhere
needs to get this sorted.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Oct 10, 2019 03:12
 Subject: Re: More 500 errors today
 Viewed: 21 times
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calsbricks (5726)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In Problem, Stuart9 writes:
  Just started to use site other than reading messages and getting 500 errors just
looking at wheel assy parts.



In Problem, calsbricks writes:
  The site has had its fair share of the now infamous Server 500 errors today.
We circulated a message to our user group and found they were happening on this
side of the pond as well as the other side. There were lots of strange things
going on. We are on a network with our storage centre and they could access the
site and we couldn't - we both use different ISP's - others got it intermittently
as well.

We could only get the web server page (The banner page) the application and database
servers were not available .

No mention of it here on the forum but other stores have confirmed it happening.
It is disruptive, of course, but also damaging to the site's reputation and
bewildering to new users.

I should think it should be very high on the priority list to uncover what is
causing it to happen and attending to that. At least that is what most hosting
sites would do.

There is a very good team at Bricklink of admins and volunteers but unfortunately
they have not got the ability to fix this nor the bugs that continue to exist
(Some are over 12 months old).

I think MP needs to organise this as a very high priority so that members, who,
after all are contributing to the running costs of the site, would like to have
more reliability than what we are currently getting as well as response to these
problems whatever they are and whatever is causing them. We are all happy to
leave the technical side to the 'employed experts' , but someone, somewhere
needs to get this sorted.

There does not seem to be one single cause to this - it happens using price guide,
updating inventory, using the forum etc. etc.

Hmmm.
 Author: jennnifer View Messages Posted By jennnifer
 Posted: Oct 9, 2019 18:40
 Subject: Re: More 500 errors today
 Viewed: 57 times
 Topic: Problem
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jennnifer (2200)

Location:  USA, Illinois
Member Since Contact Type Status
Sep 8, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Old Grey Bricks
Yep, 500 errors and slow downs all day today. I switched from adding stock to
just sorting it. Sigh...
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Oct 10, 2019 03:13
 Subject: Re: More 500 errors today
 Viewed: 26 times
 Topic: Problem
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calsbricks (5726)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In Problem, jennnifer writes:
  Yep, 500 errors and slow downs all day today. I switched from adding stock to
just sorting it. Sigh...

So central US joins the list. Hmmm
 Author: legoman77 View Messages Posted By legoman77
 Posted: Oct 9, 2019 20:06
 Subject: Re: More 500 errors today
 Viewed: 48 times
 Topic: Problem
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legoman77 (3620)

Location:  USA, Texas
Member Since Contact Type Status Collage
Jan 22, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
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Store: 77's Bricks & Sets
In Problem, calsbricks writes:
  The site has had its fair share of the now infamous Server 500 errors today.
We circulated a message to our user group and found they were happening on this
side of the pond as well as the other side. There were lots of strange things
going on. We are on a network with our storage centre and they could access the
site and we couldn't - we both use different ISP's - others got it intermittently
as well.

We could only get the web server page (The banner page) the application and database
servers were not available .

No mention of it here on the forum but other stores have confirmed it happening.
It is disruptive, of course, but also damaging to the site's reputation and
bewildering to new users.

I should think it should be very high on the priority list to uncover what is
causing it to happen and attending to that. At least that is what most hosting
sites would do.

There is a very good team at Bricklink of admins and volunteers but unfortunately
they have not got the ability to fix this nor the bugs that continue to exist
(Some are over 12 months old).

I think MP needs to organise this as a very high priority so that members, who,
after all are contributing to the running costs of the site, would like to have
more reliability than what we are currently getting as well as response to these
problems whatever they are and whatever is causing them. We are all happy to
leave the technical side to the 'employed experts' , but someone, somewhere
needs to get this sorted.

Have had that too. Have not been able to get on BrickLink at all today. Does
anyone know when we can get on the forum?
John P
 Author: mfav View Messages Posted By mfav
 Posted: Oct 9, 2019 20:15
 Subject: Re: More 500 errors today
 Viewed: 65 times
 Topic: Problem
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mfav (173)

Location:  USA, Vermont
Member Since Contact Type Status
Aug 4, 2010 Contact Member Buyer
Buying Privileges - OK
http://v4ei.com/mini-fig-ure-outer/comics/futile.php
 Author: pitz8008 View Messages Posted By pitz8008
 Posted: Oct 10, 2019 00:01
 Subject: Re: More 500 errors today
 Viewed: 52 times
 Topic: Problem
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pitz8008 (7232)

Location:  USA, Illinois
Member Since Contact Type Status
Dec 30, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Pitz Playhouse
In Problem, mfav writes:
  http://v4ei.com/mini-fig-ure-outer/comics/futile.php

I just think it would be nice to get an update.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Oct 10, 2019 03:16
 Subject: Re: More 500 errors today
 Viewed: 31 times
 Topic: Problem
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calsbricks (5726)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In Problem, pitz8008 writes:
  In Problem, mfav writes:
  http://v4ei.com/mini-fig-ure-outer/comics/futile.php

I just think it would be nice to get an update.

I believe that is called communications and that isn't on the list of things
they do
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Oct 10, 2019 03:14
 Subject: Re: More 500 errors today
 Viewed: 29 times
 Topic: Problem
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calsbricks (5726)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In Problem, mfav writes:
  http://v4ei.com/mini-fig-ure-outer/comics/futile.php

Morning - welcome back and if it weren't so serious this would be funny.