Discussion Forum: Thread 258318

 Author: Chawi View Messages Posted By Chawi
 Posted: Oct 7, 2019 15:24
 Subject: USPS Accountability?
 Viewed: 193 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

Chawi (296)

Location:  USA, Alabama
Member Since Contact Type Status
Jan 26, 2013 Member Does Not Allow Contact Seller
Buying Privileges - OKSelling Privileges - OK
Store: My shelves overfloweth
I've been a buyer/seller here for a few years now, with plenty of experience
with USPS. This may be the first time I've seen this though. I dropped by
my local USPS office to ship a few items. One shows up correctly on my receipt,
but the tracking # now pulls up a different city and zip code, and shows delivered.
What are the odds of usps actually finding the package and getting it right or
reimbursing me for their mistake? I shipped First Class since it was a lower
dollar value item, but I still think they at least owe me the postage fee back.
I filed a report on it through usps.com. I also let the buyer know that I'll
take care of them, because, ya know, I'm not a douche.

As a footnote, I love that the post office employee just shrugged and suggested
I see if the website I sold it through would cover the cost. I just laughed,
"they didn't lose my shipment, you guys did."
 Author: Thunor View Messages Posted By Thunor
 Posted: Oct 7, 2019 15:38
 Subject: Re: USPS Accountability?
 Viewed: 49 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

Thunor (998)

Location:  USA, Tennessee
Member Since Contact Type Status
Jan 9, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ENIGMATiC PLASTiC
In Help, Chawi writes:
  I've been a buyer/seller here for a few years now, with plenty of experience
with USPS. This may be the first time I've seen this though. I dropped by
my local USPS office to ship a few items. One shows up correctly on my receipt,
but the tracking # now pulls up a different city and zip code, and shows delivered.
What are the odds of usps actually finding the package and getting it right or
reimbursing me for their mistake? I shipped First Class since it was a lower
dollar value item, but I still think they at least owe me the postage fee back.
I filed a report on it through usps.com. I also let the buyer know that I'll
take care of them, because, ya know, I'm not a douche.

As a footnote, I love that the post office employee just shrugged and suggested
I see if the website I sold it through would cover the cost. I just laughed,
"they didn't lose my shipment, you guys did."

They re-use tracking numbers, maybe yours isn’t in the system correctly?
 Author: Adjour View Messages Posted By Adjour
 Posted: Oct 7, 2019 15:45
 Subject: Re: USPS Accountability?
 Viewed: 43 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

Adjour (485)

Location:  USA, California
Member Since Contact Type Status
Aug 1, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Chili is a Bit Spicy
  They re-use tracking numbers, maybe yours isn’t in the system correctly?

First thing that came to my mind as well.
 Author: Chawi View Messages Posted By Chawi
 Posted: Oct 7, 2019 16:13
 Subject: Re: USPS Accountability?
 Viewed: 39 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

Chawi (296)

Location:  USA, Alabama
Member Since Contact Type Status
Jan 26, 2013 Member Does Not Allow Contact Seller
Buying Privileges - OKSelling Privileges - OK
Store: My shelves overfloweth
Thank you. That is useful information.
 Author: RecycledBrick View Messages Posted By RecycledBrick
 Posted: Oct 7, 2019 16:26
 Subject: Re: USPS Accountability?
 Viewed: 52 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

RecycledBrick (5461)

Location:  USA, Washington
Member Since Contact Type Status
May 27, 2002 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Recycled Brick
There is a slight chance that if you have it traced it might be found but if
the tracking number has been reused it probably will never be found. There is
a zero chance on getting anything back from USPS if you didn't insure the
package with USPS.
 Author: VOTB View Messages Posted By VOTB
 Posted: Oct 7, 2019 20:02
 Subject: Re: USPS Accountability?
 Viewed: 54 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

VOTB (52)

Location:  USA, Oregon
Member Since Contact Type Status
Mar 22, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Valley Of The Bricks
Even when you have insurance it can be nearly impossible. My wife had a package
get lost that did have insurance. The system shows it was delivered to our neighborhood
(locked) mailbox. However, we never received it. We have now been fighting
it with USPS for 6 months. We even have given them a letter from our letter
carrier and our local Postmaster but still, they find a new way to deny it each
time. The value was only $40.00. I am sure they hope that people just give
up. Unsurprisingly the vendor offered to replace the item even though it was
not their fault. We declined their offer.

Now we are in it for the long haul. Each time we spend time recovering the insurance
we document our time and effort and include it in the claim. Honestly, on their
side, they likely spent more than the $40 denying the claim especially with me
spending about an hour with the local postmaster on the topic over the past several
months. Now we are in the fight for the principle of it.

Thankfully, none of my packages have been lost yet. But it is just a matter
of time.
 Author: negative View Messages Posted By negative
 Posted: Oct 8, 2019 11:12
 Subject: Re: USPS Accountability?
 Viewed: 37 times
 Topic: Help
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

negative (163)

Location:  USA, Massachusetts
Member Since Contact Type Status
Jul 30, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Jake All Day
In Help, VOTB writes:

  Now we are in the fight for the principle of it.

I applaud your tenacity. Making things so difficult that most people give up
is built into so many industries' customer service models these days.

Good luck.


Thank you