Discussion Forum: Thread 257204

 Author: Gaston.La.Brick View Messages Posted By Gaston.La.Brick
 Posted: Sep 11, 2019 04:15
 Subject: BrickLink Support Ticket not being picked up?
 Viewed: 59 times
 Topic: Help
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Gaston.La.Brick (599)

Location:  Belgium, West-Vlaanderen
Member Since Contact Type Status
Nov 12, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Lowe Tech Bricks
To admin or to some long time member: what is the expected delay between opening
and the first handling of a ticket?
I have opened one on Sunday, but not repsonse yet.
It's about an order that was paid but that's nowhere to be found in the
list of orders (neither for me as seller as for the buyer). So it's rather
urgent and important.
Thanks,
Henri
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Sep 11, 2019 08:11
 Subject: Re: BrickLink Support Ticket not being picked up?
 Viewed: 31 times
 Topic: Help
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SylvainLS (32)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Buyer
Buying Privileges - OK
In Help, Gaston.La.Brick writes:
  To admin or to some long time member: what is the expected delay between opening
and the first handling of a ticket?
I have opened one on Sunday, but not repsonse yet.
It's about an order that was paid but that's nowhere to be found in the
list of orders (neither for me as seller as for the buyer). So it's rather
urgent and important.

Stripe payment?
See https://www.bricklink.com/message.asp?ID=1155994
and particularly https://www.bricklink.com/message.asp?ID=1156391