Discussion Forum: Thread 256984

 Author: pinball13 View Messages Posted By pinball13
 Posted: Sep 5, 2019 13:06
 Subject: Helpdesk not responding [1EA-24F8C987-0135]
 Viewed: 158 times
 Topic: Help
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pinball13 (7156)

Location:  USA, New York
Member Since Contact Type Status
Jun 17, 2002 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Pinball Surplus
I have red flags due to failure to pay fees.
Payment was actually make over 2 weeks ago, made outside the fee page.
I sent the followup email as requested so the payment can be credited to me.
This has always worked in the past, taking no more than 4 days for a response.

No response to that for a week, so I opened up a ticket concerning same.
That gets me an email saying they'll get to me. No response for a week again.

The email says:

   Thanks for contacting BrickLink! Your ticket has been received
and has been assigned ticket number [1EA-24F8C987-0135].
Please keep this ticket number for your records and include it
in the subject line (including brackets) of all future emails
relating to this ticket.

A customer support team member will respond as soon as possible.

....

   View this Ticket Online


The bottom line is a link that takes me to a page that asks me to log in and
will not accept my login credentials, stating that my username doesn't exist.

I don't see an obvious way to get their attention. Is there a place where
I can send additional correspondence? I think the site is going to auto-close
my store because their staff is slower than their deadlines.
 Author: StarBrick View Messages Posted By StarBrick
 Posted: Sep 5, 2019 13:09
 Subject: Re: Helpdesk not responding [1EA-24F8C987-0135]
 Viewed: 39 times
 Topic: Help
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StarBrick (5261)

Location:  Netherlands, Gelderland
Member Since Contact Type Status
Oct 18, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: StarBrick's BrickShop
In Help, pinball13 writes:

  I can send additional correspondence? I think the site is going to auto-close
my store because their staff is slower than their deadlines.

Your store is open....
 Author: pinball13 View Messages Posted By pinball13
 Posted: Sep 5, 2019 13:17
 Subject: Re: Helpdesk not responding [1EA-24F8C987-0135]
 Viewed: 55 times
 Topic: Help
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pinball13 (7156)

Location:  USA, New York
Member Since Contact Type Status
Jun 17, 2002 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Pinball Surplus
In Help, StarBrick writes:
  Your store is open....

Yes, until apparently the 15th, the deadline displayed in the red banner.
I suppose the quick way around it is to make a 2nd payment using the link, but
I have no idea if I'll ever be credited for the 1st payment.

Maybe put dispute the first payment just to get somebody's attention.
 Author: popsicle View Messages Posted By popsicle
 Posted: Sep 5, 2019 13:30
 Subject: Re: Helpdesk not responding [1EA-24F8C987-0135]
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popsicle (5722)

Location:  USA, Washington
Member Since Contact Type Status
Feb 21, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: ConstrucToys
In Help, pinball13 writes:
  In Help, StarBrick writes:
  Your store is open....

Yes, until apparently the 15th, the deadline displayed in the red banner.
I suppose the quick way around it is to make a 2nd payment using the link

Were it me, I'd make the payment using the link. It's worth the peace-of-mind.

  
but I have no idea if I'll ever be credited for the 1st payment.

You will at some point. They'll not keep what's not theirs, for several
reasons.

  
Maybe put dispute the first payment just to get somebody's attention.

I wouldn't. I'd inform of the double payment, made.
 Author: popsicle View Messages Posted By popsicle
 Posted: Sep 5, 2019 13:34
 Subject: Re: Helpdesk not responding [1EA-24F8C987-0135]
 Viewed: 46 times
 Topic: Help
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popsicle (5722)

Location:  USA, Washington
Member Since Contact Type Status
Feb 21, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: ConstrucToys
In Help, popsicle writes:
  In Help, pinball13 writes:
  In Help, StarBrick writes:
  Your store is open....

Yes, until apparently the 15th, the deadline displayed in the red banner.
I suppose the quick way around it is to make a 2nd payment using the link

Were it me, I'd make the payment using the link. It's worth the peace-of-mind.

  
but I have no idea if I'll ever be credited for the 1st payment.

You will at some point. They'll not keep what's not theirs, for several
reasons.

  
Maybe put dispute the first payment just to get somebody's attention.

I wouldn't. I'd inform of the double payment, made.

And I'd use the payment link for future payments. But I guess you've
surmised that much, Mike
 Author: pinball13 View Messages Posted By pinball13
 Posted: Sep 5, 2019 13:36
 Subject: Re: Helpdesk not responding [1EA-24F8C987-0135]
 Viewed: 42 times
 Topic: Help
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pinball13 (7156)

Location:  USA, New York
Member Since Contact Type Status
Jun 17, 2002 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Pinball Surplus
In Help, popsicle writes:
  And I'd use the payment link for future payments. But I guess you've
surmised that much, Mike

Wanted to pay the balance, not just the due-now amount.
The payment link doesn't give a way to do that.
 Author: popsicle View Messages Posted By popsicle
 Posted: Sep 5, 2019 13:40
 Subject: Re: Helpdesk not responding [1EA-24F8C987-0135]
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 Topic: Help
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popsicle (5722)

Location:  USA, Washington
Member Since Contact Type Status
Feb 21, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: ConstrucToys
In Help, pinball13 writes:
  In Help, popsicle writes:
  And I'd use the payment link for future payments. But I guess you've
surmised that much, Mike

Wanted to pay the balance, not just the due-now amount.
The payment link doesn't give a way to do that.

Aaah... Now, that's frustrating! You think like I do.

I'd still use it to pay the "due-now amount" for now
 Author: pinball13 View Messages Posted By pinball13
 Posted: Sep 5, 2019 15:40
 Subject: Re: Helpdesk not responding [1EA-24F8C987-0135]
 Viewed: 40 times
 Topic: Help
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pinball13 (7156)

Location:  USA, New York
Member Since Contact Type Status
Jun 17, 2002 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Pinball Surplus
Huzzah! I think this forum thread is what worked. They seen the money.
 Author: popsicle View Messages Posted By popsicle
 Posted: Sep 5, 2019 15:55
 Subject: Re: Helpdesk not responding [1EA-24F8C987-0135]
 Viewed: 47 times
 Topic: Help
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popsicle (5722)

Location:  USA, Washington
Member Since Contact Type Status
Feb 21, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: ConstrucToys
In Help, pinball13 writes:
  Huzzah! I think this forum thread is what worked. They seen the money.