Discussion Forum: Thread 255818

 Author: kkoene View Messages Posted By kkoene
 Posted: Aug 7, 2019 10:40
 Subject: How to get NSS removed?
 Viewed: 77 times
 Topic: Help
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kkoene (186)

Location:  USA, Wisconsin
Member Since Contact Type Status Collage
Jan 28, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
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Store Closed Store: SconsinBricks
Does Bricklink have a policy/procedure to remove NSS tags when you have refunded
the money? I won't get into details here but does anyone monitor the cases?
 Author: tonnic View Messages Posted By tonnic
 Posted: Aug 7, 2019 12:16
 Subject: Re: How to get NSS removed?
 Viewed: 27 times
 Topic: Help
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tonnic (3068)

Location:  Netherlands, Noord-Holland
Member Since Contact Type Status
Sep 30, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Tons_of_Bricks
In Help, kkoene writes:
  Does Bricklink have a policy/procedure to remove NSS tags when you have refunded
the money? I won't get into details here but does anyone monitor the cases?

I think you can send proof to Admin of the refund and they will remove the NSS.
Maybe this emailaddress can be found in the problem part of the order.
 Author: kkoene View Messages Posted By kkoene
 Posted: Aug 7, 2019 14:52
 Subject: Re: How to get NSS removed?
 Viewed: 41 times
 Topic: Help
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kkoene (186)

Location:  USA, Wisconsin
Member Since Contact Type Status Collage
Jan 28, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store Closed Store: SconsinBricks
In Help, tonnic writes:
  In Help, kkoene writes:
  Does Bricklink have a policy/procedure to remove NSS tags when you have refunded
the money? I won't get into details here but does anyone monitor the cases?

I think you can send proof to Admin of the refund and they will remove the NSS.
Maybe this emailaddress can be found in the problem part of the order.

Looks like the buyer finally removed the NSS and submitted an order cancel request.
Things are right with the world again. Thanks everyone!
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Aug 7, 2019 13:54
 Subject: Re: How to get NSS removed?
 Viewed: 28 times
 Topic: Help
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Brickwilbo (1459)

Location:  Netherlands, Gelderland
Member Since Contact Type Status Collage
Oct 24, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
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Store: Brickwilbo Betuwe Bricks
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In Help, kkoene writes:
  Does Bricklink have a policy/procedure to remove NSS tags when you have refunded
the money? I won't get into details here but does anyone monitor the cases?

Always reply to the NSS in the applicable Problem field of the NSS.
Your buyer should close the NSS.
Upload proof of shipping or refund here:
https://www.bricklink.com/helpDesk.asp?helpDeskID=122