Discussion Forum: Thread 255780

 Author: karnka View Messages Posted By karnka
 Posted: Aug 6, 2019 08:05
 Subject: AFOL Designer Sets - Really disappointing
 Viewed: 250 times
 Topic: Help
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karnka (5)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 16, 2017 Contact Member Buyer
Buying Privileges - OK
Had a long chat with Fedex about the VAT / duty on the AFOL sets and it is very
clear that Bricklink have failed to fill in the customs paperwork properly.

They left the cost of shipping blank (not 0, not a broken out proportion of the
total order cost, blank) which causes European countries to apply ‘average shipping
costs’ to the duty calculation. In the case of the Wild West set this is actually
more than the cost of the set itself. There is now no way to resolve this.

Having communicated with Bricklink they simply don’t care. They messed up but
are unwilling to even admit that.

I’m not considering cancelling my Castle order because presumably they’ll mess
it up again costing me a not insignificant amount of money (again).

Pretty disgraceful to be honest.
 Author: hazz78 View Messages Posted By hazz78
 Posted: Aug 6, 2019 08:26
 Subject: Re: AFOL Designer Sets - Really disappointing
 Viewed: 107 times
 Topic: Help
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hazz78 (57)

Location:  United Kingdom, Scotland
Member Since Contact Type Status
Mar 27, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Parklands_Bricks
I've had exactly the same issue. A webchat with an HMRC advisor suggests
that you can try to apply for a partial refund using this form

https://www.gov.uk/government/publications/import-and-export-application-for-repaymentremission-c285


In Help, karnka writes:
  Had a long chat with Fedex about the VAT / duty on the AFOL sets and it is very
clear that Bricklink have failed to fill in the customs paperwork properly.

They left the cost of shipping blank (not 0, not a broken out proportion of the
total order cost, blank) which causes European countries to apply ‘average shipping
costs’ to the duty calculation. In the case of the Wild West set this is actually
more than the cost of the set itself. There is now no way to resolve this.

Having communicated with Bricklink they simply don’t care. They messed up but
are unwilling to even admit that.

I’m not considering cancelling my Castle order because presumably they’ll mess
it up again costing me a not insignificant amount of money (again).

Pretty disgraceful to be honest.
 Author: karnka View Messages Posted By karnka
 Posted: Aug 6, 2019 10:31
 Subject: Re: AFOL Designer Sets - Really disappointing
 Viewed: 94 times
 Topic: Help
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karnka (5)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 16, 2017 Contact Member Buyer
Buying Privileges - OK
Thanks - I’ll have a look but they didn’t tell me that and it looks like a business
form to me...

In Help, hazz78 writes:
  I've had exactly the same issue. A webchat with an HMRC advisor suggests
that you can try to apply for a partial refund using this form

https://www.gov.uk/government/publications/import-and-export-application-for-repaymentremission-c285


In Help, karnka writes:
  Had a long chat with Fedex about the VAT / duty on the AFOL sets and it is very
clear that Bricklink have failed to fill in the customs paperwork properly.

They left the cost of shipping blank (not 0, not a broken out proportion of the
total order cost, blank) which causes European countries to apply ‘average shipping
costs’ to the duty calculation. In the case of the Wild West set this is actually
more than the cost of the set itself. There is now no way to resolve this.

Having communicated with Bricklink they simply don’t care. They messed up but
are unwilling to even admit that.

I’m not considering cancelling my Castle order because presumably they’ll mess
it up again costing me a not insignificant amount of money (again).

Pretty disgraceful to be honest.
 Author: Westminster View Messages Posted By Westminster
 Posted: Aug 6, 2019 12:03
 Subject: Re: AFOL Designer Sets - Really disappointing
 Viewed: 109 times
 Topic: Help
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Westminster (160)

Location:  United Kingdom, England
Member Since Contact Type Status
Jul 20, 2017 Contact Member Buyer
Buying Privileges - OK
I've got the same problem with 60th Anniversary set from Bricklink
See my post from yesterday 'Import VAT UK'
Today I've sent a second enquiry to FedEx & store@bricklink.com with a copies
of both the Bricklink receipt showing shipping paid as $35 and the Fedex calculated
shipping of £95.66 (for VAT of 20%).
I await a reply from both, but I'm not holding my breath.
Thanks for the reference to claim form C285 - I'll look into that.

In Help, karnka writes:
  Thanks - I’ll have a look but they didn’t tell me that and it looks like a business
form to me...

In Help, hazz78 writes:
  I've had exactly the same issue. A webchat with an HMRC advisor suggests
that you can try to apply for a partial refund using this form

https://www.gov.uk/government/publications/import-and-export-application-for-repaymentremission-c285


In Help, karnka writes:
  Had a long chat with Fedex about the VAT / duty on the AFOL sets and it is very
clear that Bricklink have failed to fill in the customs paperwork properly.

They left the cost of shipping blank (not 0, not a broken out proportion of the
total order cost, blank) which causes European countries to apply ‘average shipping
costs’ to the duty calculation. In the case of the Wild West set this is actually
more than the cost of the set itself. There is now no way to resolve this.

Having communicated with Bricklink they simply don’t care. They messed up but
are unwilling to even admit that.

I’m not considering cancelling my Castle order because presumably they’ll mess
it up again costing me a not insignificant amount of money (again).

Pretty disgraceful to be honest.
 Author: karnka View Messages Posted By karnka
 Posted: Aug 7, 2019 03:45
 Subject: Re: AFOL Designer Sets - Really disappointing
 Viewed: 91 times
 Topic: Help
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BrickLink
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karnka (5)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 16, 2017 Contact Member Buyer
Buying Privileges - OK
Someone from Bricklink is now going to talk to Fedex and investigate how they’re
filling in the customs forms but there’s still no admission of a mistake / any
responsibility which is what is bothering me the most.

In Help, Westminster writes:
  I've got the same problem with 60th Anniversary set from Bricklink
See my post from yesterday 'Import VAT UK'
Today I've sent a second enquiry to FedEx & store@bricklink.com with a copies
of both the Bricklink receipt showing shipping paid as $35 and the Fedex calculated
shipping of £95.66 (for VAT of 20%).
I await a reply from both, but I'm not holding my breath.
Thanks for the reference to claim form C285 - I'll look into that.

In Help, karnka writes:
  Thanks - I’ll have a look but they didn’t tell me that and it looks like a business
form to me...

In Help, hazz78 writes:
  I've had exactly the same issue. A webchat with an HMRC advisor suggests
that you can try to apply for a partial refund using this form

https://www.gov.uk/government/publications/import-and-export-application-for-repaymentremission-c285


In Help, karnka writes:
  Had a long chat with Fedex about the VAT / duty on the AFOL sets and it is very
clear that Bricklink have failed to fill in the customs paperwork properly.

They left the cost of shipping blank (not 0, not a broken out proportion of the
total order cost, blank) which causes European countries to apply ‘average shipping
costs’ to the duty calculation. In the case of the Wild West set this is actually
more than the cost of the set itself. There is now no way to resolve this.

Having communicated with Bricklink they simply don’t care. They messed up but
are unwilling to even admit that.

I’m not considering cancelling my Castle order because presumably they’ll mess
it up again costing me a not insignificant amount of money (again).

Pretty disgraceful to be honest.