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| | | Author: | Gaston.La.Brick  | | Posted: | Nov 11, 2018 14:15 | | Subject: | Mark a buyer as "Refunded due to non-arrival" | | Viewed: | 160 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| It happens a buyer says he didn't receive the items. When shipping using
an untracked medium, there is no way in verifying if the claim is legit. So I
usually make no fuss and either refund the total order amount (including shipping)
or re-send it (if I have the items in stock).
In these cases, I sometimes get the feeling the buyer might have done this before
and actually has received the items. But as I said: there is no proof, since
no tracking. Then I wonder: "has this buyer done this in the past before with
other sellers?". There is no way in knowing. And that's why I think a buyer
should get some sort of parameter/rating stating the number of orders that were
refunded due to non-arrival. It seems like a small feature. Not really that important,
but if it were there, it would give some extra statistics in the long run as
well.
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| | | | | Author: | Brickwilbo | | Posted: | Nov 11, 2018 14:30 | | Subject: | Re: Mark a buyer as "Refunded due to non-arrival" | | Viewed: | 47 times | | Topic: | Suggestions | |
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| In Suggestions, Gaston.La.Brick writes:
| | It happens a buyer says he didn't receive the items. When shipping using
an untracked medium, there is no way in verifying if the claim is legit. So I
usually make no fuss and either refund the total order amount (including shipping)
or re-send it (if I have the items in stock).
In these cases, I sometimes get the feeling the buyer might have done this before
and actually has received the items. But as I said: there is no proof, since
no tracking. Then I wonder: "has this buyer done this in the past before with
other sellers?". There is no way in knowing. And that's why I think a buyer
should get some sort of parameter/rating stating the number of orders that were
refunded due to non-arrival. It seems like a small feature. Not really that important,
but if it were there, it would give some extra statistics in the long run as
well.
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You can mention it in the feedback.
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| | | | | Author: | tonnic | | Posted: | Nov 11, 2018 14:33 | | Subject: | Re: Mark a buyer as "Refunded due to non-arrival" | | Viewed: | 49 times | | Topic: | Suggestions | |
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| In Suggestions, Gaston.La.Brick writes:
| | It happens a buyer says he didn't receive the items. When shipping using
an untracked medium, there is no way in verifying if the claim is legit. So I
usually make no fuss and either refund the total order amount (including shipping)
or re-send it (if I have the items in stock).
In these cases, I sometimes get the feeling the buyer might have done this before
and actually has received the items. But as I said: there is no proof, since
no tracking. Then I wonder: "has this buyer done this in the past before with
other sellers?". There is no way in knowing. And that's why I think a buyer
should get some sort of parameter/rating stating the number of orders that were
refunded due to non-arrival. It seems like a small feature. Not really that important,
but if it were there, it would give some extra statistics in the long run as
well.
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Years and years ago I made a forumpost or answered one regarding this issue.
I even volunteered to put my name on the list too as I just prior to this post
had an order that did not arrive at my place.
It would be a good idea because there are some buyers that can misuse the system,
specially the Paypalsystem.
It is very rare but they are out there.
Just like you I always refund the buyer in the rare occassions it happens.
When it happens I always leave a positive feedback because my believe is that
a buyer should be trusted, I believe in most members of the Bricklinksystem.
I also make a note in the feedback like ‘sorry the order did not arrive at your
place’.
If all sellers would do something like this it might show if someone is more
than average victim of the postal service.
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| | | | | Author: | iprice | | Posted: | Nov 11, 2018 15:14 | | Subject: | Re: Mark a buyer as "Refunded due to non-arrival" | | Viewed: | 43 times | | Topic: | Suggestions | |
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| In Suggestions, Gaston.La.Brick writes:
| | It happens a buyer says he didn't receive the items. When shipping using
an untracked medium, there is no way in verifying if the claim is legit. So I
usually make no fuss and either refund the total order amount (including shipping)
or re-send it (if I have the items in stock).
In these cases, I sometimes get the feeling the buyer might have done this before
and actually has received the items. But as I said: there is no proof, since
no tracking. Then I wonder: "has this buyer done this in the past before with
other sellers?". There is no way in knowing. And that's why I think a buyer
should get some sort of parameter/rating stating the number of orders that were
refunded due to non-arrival. It seems like a small feature. Not really that important,
but if it were there, it would give some extra statistics in the long run as
well.
|
I actually had this happen recently; I'm the buyer BTW. I made an order in
May this year with someone in Belgium (your neck of the woods it would seem,
but not you).
The seller posted it a couple of days after ordering, and it did have tracking
information. However it still had not arrived after two months. I contacted the
seller, who showed evidence that it had been supposedly been delivered a couple
of weeks after my order - however his proof indicated a date and time wher no
member of the family was home, so how can it have been delivered...
After trying to track the package for a couple of weeks it was decided that a
refund was in order; so the seller was out of pocket and out of bricks. However,
this is not where the story ends. As a few weeks ago, my order finally arrived
(5 months late!). I contacted the seller and let him know and returned the unopened
package back to him so that he could re-stock his shop.
Moral of this story - you don't know whether the buyer has or hasn't
receieved his package, however you have to give him the shadow of doubt. In my
case I would have had a "Potential scammer" label if your idea bore fruit, which
could have harmed my reputation - despite the fact that I genuinely had not received
the item. Sometimes stuff does get lost in the post or takes an unreasonable
amount of time to arrive. Or you might have got scammed. I doubt the buyer would
admit, so you'll never know. 
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| | | | | | | Author: | Etown | | Posted: | Nov 12, 2018 11:47 | | Subject: | Re: Mark a buyer as "Refunded due to non-arrival" | | Viewed: | 46 times | | Topic: | Suggestions | |
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| In Suggestions, iprice writes:
| | In Suggestions, Gaston.La.Brick writes:
| | It happens a buyer says he didn't receive the items. When shipping using
an untracked medium, there is no way in verifying if the claim is legit. So I
usually make no fuss and either refund the total order amount (including shipping)
or re-send it (if I have the items in stock).
In these cases, I sometimes get the feeling the buyer might have done this before
and actually has received the items. But as I said: there is no proof, since
no tracking. Then I wonder: "has this buyer done this in the past before with
other sellers?". There is no way in knowing. And that's why I think a buyer
should get some sort of parameter/rating stating the number of orders that were
refunded due to non-arrival. It seems like a small feature. Not really that important,
but if it were there, it would give some extra statistics in the long run as
well.
|
I actually had this happen recently; I'm the buyer BTW. I made an order in
May this year with someone in Belgium (your neck of the woods it would seem,
but not you).
The seller posted it a couple of days after ordering, and it did have tracking
information. However it still had not arrived after two months. I contacted the
seller, who showed evidence that it had been supposedly been delivered a couple
of weeks after my order - however his proof indicated a date and time wher no
member of the family was home, so how can it have been delivered...
After trying to track the package for a couple of weeks it was decided that a
refund was in order; so the seller was out of pocket and out of bricks. However,
this is not where the story ends. As a few weeks ago, my order finally arrived
(5 months late!). I contacted the seller and let him know and returned the unopened
package back to him so that he could re-stock his shop.
Moral of this story - you don't know whether the buyer has or hasn't
receieved his package, however you have to give him the shadow of doubt. In my
case I would have had a "Potential scammer" label if your idea bore fruit, which
could have harmed my reputation - despite the fact that I genuinely had not received
the item. Sometimes stuff does get lost in the post or takes an unreasonable
amount of time to arrive. Or you might have got scammed. I doubt the buyer would
admit, so you'll never know.
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I don't think he's suggesting anything that would make sellers think
that a buyer who had had this happen once before is a scammer. What he's
suggesting would perhaps eliminate buyers who do this repeatedly.
That said, I do think they're exceedingly rare and I definitely agree that
you need to give the buyer the benefit of the doubt. I refund in full any order
that goes missing that does not have tracking. So far I've only had to do
a few.
Also, in my experience a couple of these instances have been brought up after
more than 6 months after the order was placed. It's difficult to know exactly
what to do in those situations as Bricklink purges the order after 6 months.
Not sure why exactly it takes that long to realize your order hasn't arrived,
but it has happened.
Ron
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| | | | | Author: | Teup | | Posted: | Nov 11, 2018 15:53 | | Subject: | Re: Mark a buyer as "Refunded due to non-arrival" | | Viewed: | 53 times | | Topic: | Suggestions | |
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| In Suggestions, Gaston.La.Brick writes:
| | It happens a buyer says he didn't receive the items. When shipping using
an untracked medium, there is no way in verifying if the claim is legit. So I
usually make no fuss and either refund the total order amount (including shipping)
or re-send it (if I have the items in stock).
In these cases, I sometimes get the feeling the buyer might have done this before
and actually has received the items. But as I said: there is no proof, since
no tracking. Then I wonder: "has this buyer done this in the past before with
other sellers?". There is no way in knowing. And that's why I think a buyer
should get some sort of parameter/rating stating the number of orders that were
refunded due to non-arrival. It seems like a small feature. Not really that important,
but if it were there, it would give some extra statistics in the long run as
well.
|
It's again one of those features that BrickOwl has but Bricklink probably
never will because of lack of development. I would vote yes, but I've been
doing that for over a decade and how many suggestions were even looked at...
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| | | | | Author: | yorbrick | | Posted: | Nov 12, 2018 04:36 | | Subject: | Re: Mark a buyer as "Refunded due to non-arrival" | | Viewed: | 55 times | | Topic: | Suggestions | |
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| In Suggestions, Gaston.La.Brick writes:
| | It happens a buyer says he didn't receive the items. When shipping using
an untracked medium, there is no way in verifying if the claim is legit. So I
usually make no fuss and either refund the total order amount (including shipping)
or re-send it (if I have the items in stock).
In these cases, I sometimes get the feeling the buyer might have done this before
and actually has received the items. But as I said: there is no proof, since
no tracking. Then I wonder: "has this buyer done this in the past before with
other sellers?". There is no way in knowing. And that's why I think a buyer
should get some sort of parameter/rating stating the number of orders that were
refunded due to non-arrival. It seems like a small feature. Not really that important,
but if it were there, it would give some extra statistics in the long run as
well.
|
Would this be legal? Having such a parameter also seems like a negative feedback
for a buyer. If a parcel genuinely doesn't arrive, then they get a black
mark against their name if they inform you it hasn't arrived. They may have
to decide whether to get a black mark for a low order value parcel going missing,
or just forget their consumer rights so as not to get a black mark.
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| | | | | | | Author: | Teup | | Posted: | Nov 12, 2018 09:06 | | Subject: | Re: Mark a buyer as "Refunded due to non-arrival" | | Viewed: | 53 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| | In Suggestions, Gaston.La.Brick writes:
| | It happens a buyer says he didn't receive the items. When shipping using
an untracked medium, there is no way in verifying if the claim is legit. So I
usually make no fuss and either refund the total order amount (including shipping)
or re-send it (if I have the items in stock).
In these cases, I sometimes get the feeling the buyer might have done this before
and actually has received the items. But as I said: there is no proof, since
no tracking. Then I wonder: "has this buyer done this in the past before with
other sellers?". There is no way in knowing. And that's why I think a buyer
should get some sort of parameter/rating stating the number of orders that were
refunded due to non-arrival. It seems like a small feature. Not really that important,
but if it were there, it would give some extra statistics in the long run as
well.
|
Would this be legal? Having such a parameter also seems like a negative feedback
for a buyer. If a parcel genuinely doesn't arrive, then they get a black
mark against their name if they inform you it hasn't arrived. They may have
to decide whether to get a black mark for a low order value parcel going missing,
or just forget their consumer rights so as not to get a black mark.
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I don't know about legal but BrickOwl has it and I think it's quite useful.
If it's not legal, it could at the least be recorded internally and scammers
could be blocked automatically.
Right now scamming is ridiculously easy - just place a couple of orders, say
none of them arrived, get money back, and have no negative feedback or any consequences
at all. I have not really had such scams, luckily, but in theory it's a walk
in the park.
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Belgium
Netherlands, Gelderland
United Kingdom, England
Canada, Alberta
