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| | | Author: | Shintaku  | | Posted: | Aug 20, 2018 06:38 | | Subject: | Who akes OCR cannot leave feedback | | Viewed: | 181 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Hello,
as a seller I always have this problem:
buyer submits a rash order then wants to cancel.
If you do agree, you risk the buyer leaving a negative feedback. I would surely
leave a neutral or negative for someone asking to cancel an order just because
they don't want the items anymore. But I can't leave it, as a revenge
negative is always ready.
So I deny the order cancel until they become NPB, I undergo the NPB procedure,
so the buyer isn't allowed to leave a feedback anymore.
But this way my items are BLOCKED FOR 14 DAYS (7 I have to wait + 7 I have to
wait the NPB to resolve) and no one can buy them anymore.
Instead if I was able to accept the OCR, knowing they will not be able to leave
a negative, I would do that, leave a neutral, relist my items instatly and move
on.
I don't think that removing the chance to leave a feedback if we wish to
cancel the order is so unfair. The ones who wish to cease the order, ceases the
feedback with it.
Please help us sellers.
Thanks
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| | | | | Author: | Brickwilbo | | Posted: | Aug 20, 2018 09:34 | | Subject: | Re: Who akes OCR cannot leave feedback | | Viewed: | 76 times | | Topic: | Suggestions | |
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| In Suggestions, Shintaku writes:
| | Hello,
as a seller I always have this problem:
buyer submits a rash order then wants to cancel.
If you do agree, you risk the buyer leaving a negative feedback. I would surely
leave a neutral or negative for someone asking to cancel an order just because
they don't want the items anymore. But I can't leave it, as a revenge
negative is always ready.
So I deny the order cancel until they become NPB, I undergo the NPB procedure,
so the buyer isn't allowed to leave a feedback anymore.
But this way my items are BLOCKED FOR 14 DAYS (7 I have to wait + 7 I have to
wait the NPB to resolve) and no one can buy them anymore.
|
If the buyer request to cancel he doesn't want the items.
You can realist them for sale regardless the NPB status.
| |
Instead if I was able to accept the OCR, knowing they will not be able to leave
a negative, I would do that, leave a neutral, relist my items instatly and move
on.
|
If someone kindly requests to cancel the order I wouldn't hit him with a
NPB strike and a neutral feedback.
| |
I don't think that removing the chance to leave a feedback if we wish to
cancel the order is so unfair. The ones who wish to cease the order, ceases the
feedback with
Please help us sellers.
Thanks
|
When in NPB, the buyer can select the option to Cancel the order and accept the
penalty.
I use the NPB only for those who don't communicate.
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| | | | | Author: | yorbrick | | Posted: | Aug 20, 2018 10:35 | | Subject: | Re: Who akes OCR cannot leave feedback | | Viewed: | 56 times | | Topic: | Suggestions | |
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| | | buyer submits a rash order then wants to cancel.
If you do agree, you risk the buyer leaving a negative feedback. I would surely
leave a neutral or negative for someone asking to cancel an order just because
they don't want the items anymore. But I can't leave it, as a revenge
negative is always ready.
|
Voted no, because if you mutually cancel an order, then why should you (the seller)
get to leave neutral/negative feedback? You agreed to cancel the order. If you
don't agree with it, then don't agree and wait for the NPB to go through
before leaving your neutral/negative.
I don't really understand why sellers need to be so harsh on buyers asking
for cancellations. If they don't ask, then fair enough. But if they are within
the EU, they are allowed to cancel the order anyway, especially if postage costs
were not made clear beforehand. Of course, feedback is different to legally being
allowed to cancel but even so, just cancel the unwanted order and move on.
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| | | | | | | Author: | wyldkat1976 | | Posted: | Aug 20, 2018 11:40 | | Subject: | Re: Who akes OCR cannot leave feedback | | Viewed: | 49 times | | Topic: | Suggestions | |
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| We always accept order cancellation request and have never been hit with a negative
feedback. The only time we go through NPB is when the buyer doesn't respond
or pay after 2 invoices and one message.Forcing an NPB could make a result you
don't want. Once you issue an NPB the buyer may decide to pay and then the
order status is good and you are obliged to ship or the buyer can then issue
an NSS against you. Even if you do then ship the order, the odds are the buyer
will then leave a negative for you due to seller refusing an order cancellation
request and there will be nothing you can do except respond with a tit for tat
negative. Far better customer service to just accept the cancellation request.
If they do leave a negative it won't make much difference as buyers will
judge by you overwhelming positive feedbacks and assume the one negative to just
be from a buyer with a bee in their bonnet.
Kev
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| | | | | | | | | Author: | Bond | | Posted: | Aug 20, 2018 14:14 | | Subject: | Re: Who akes OCR cannot leave feedback | | Viewed: | 41 times | | Topic: | Suggestions | |
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| In Suggestions, wyldkat1976 writes:
| | We always accept order cancellation request and have never been hit with a negative
feedback. The only time we go through NPB is when the buyer doesn't respond
or pay after 2 invoices and one message.Forcing an NPB could make a result you
don't want. Once you issue an NPB the buyer may decide to pay and then the
order status is good and you are obliged to ship or the buyer can then issue
an NSS against you. Even if you do then ship the order, the odds are the buyer
will then leave a negative for you due to seller refusing an order cancellation
request and there will be nothing you can do except respond with a tit for tat
negative. Far better customer service to just accept the cancellation request.
If they do leave a negative it won't make much difference as buyers will
judge by you overwhelming positive feedbacks and assume the one negative to just
be from a buyer with a bee in their bonnet.
Kev
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In full agreement, Kev. Your way is the way I do it at ABV. Of my 11 OCRs in
14 years, 9 of them involved lost revenue of less than $5.00 each, and all each
involved less than 5 lots that I had to put back into stock.
Besides, as long as you're using inventory Comments or Remarks when Add(ing)
Items, the OCR process is pretty straightforward; it's like the inventory
Add Item process but in reverse, and does all the re-listing for you back into
the same location(s), unless you change them manually. My biggest chore is taking
the parts out of the bags and getting them back into the cabinets; at most that
takes me 20 minutes.
- Bond
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| | | | | | | Author: | Shintaku | | Posted: | Aug 20, 2018 15:51 | | Subject: | Re: Who akes OCR cannot leave feedback | | Viewed: | 45 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| | | | buyer submits a rash order then wants to cancel.
If you do agree, you risk the buyer leaving a negative feedback. I would surely
leave a neutral or negative for someone asking to cancel an order just because
they don't want the items anymore. But I can't leave it, as a revenge
negative is always ready.
|
Voted no, because if you mutually cancel an order, then why should you (the seller)
get to leave neutral/negative feedback? You agreed to cancel the order. If you
don't agree with it, then don't agree and wait for the NPB to go through
before leaving your neutral/negative.
I don't really understand why sellers need to be so harsh on buyers asking
for cancellations. If they don't ask, then fair enough. But if they are within
the EU, they are allowed to cancel the order anyway, especially if postage costs
were not made clear beforehand. Of course, feedback is different to legally being
allowed to cancel but even so, just cancel the unwanted order and move on.
|
If you voted "no" you should explain why you think it's important to leave
a feedback if you ask an order cancel, because that is what I would like to prevent.
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| | | | | | | | | Author: | yorbrick | | Posted: | Aug 21, 2018 05:06 | | Subject: | Re: Who akes OCR cannot leave feedback | | Viewed: | 45 times | | Topic: | Suggestions | |
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| In Suggestions, Shintaku writes:
| | In Suggestions, yorbrick writes:
| | | | buyer submits a rash order then wants to cancel.
If you do agree, you risk the buyer leaving a negative feedback. I would surely
leave a neutral or negative for someone asking to cancel an order just because
they don't want the items anymore. But I can't leave it, as a revenge
negative is always ready.
|
Voted no, because if you mutually cancel an order, then why should you (the seller)
get to leave neutral/negative feedback? You agreed to cancel the order. If you
don't agree with it, then don't agree and wait for the NPB to go through
before leaving your neutral/negative.
I don't really understand why sellers need to be so harsh on buyers asking
for cancellations. If they don't ask, then fair enough. But if they are within
the EU, they are allowed to cancel the order anyway, especially if postage costs
were not made clear beforehand. Of course, feedback is different to legally being
allowed to cancel but even so, just cancel the unwanted order and move on.
|
If you voted "no" you should explain why you think it's important to leave
a feedback if you ask an order cancel, because that is what I would like to prevent.
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I don't think the buyer OR seller should be able to, as there is no order
as both parties consented to cancelling it. Whereas your suggestion was to stop
a buyer leaving feedback but still allow the seller to do it.
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| | | | | | | | | | | Author: | Shintaku | | Posted: | Aug 22, 2018 08:34 | | Subject: | Re: Who akes OCR cannot leave feedback | | Viewed: | 38 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| | In Suggestions, Shintaku writes:
| | In Suggestions, yorbrick writes:
| | | | buyer submits a rash order then wants to cancel.
If you do agree, you risk the buyer leaving a negative feedback. I would surely
leave a neutral or negative for someone asking to cancel an order just because
they don't want the items anymore. But I can't leave it, as a revenge
negative is always ready.
|
Voted no, because if you mutually cancel an order, then why should you (the seller)
get to leave neutral/negative feedback? You agreed to cancel the order. If you
don't agree with it, then don't agree and wait for the NPB to go through
before leaving your neutral/negative.
I don't really understand why sellers need to be so harsh on buyers asking
for cancellations. If they don't ask, then fair enough. But if they are within
the EU, they are allowed to cancel the order anyway, especially if postage costs
were not made clear beforehand. Of course, feedback is different to legally being
allowed to cancel but even so, just cancel the unwanted order and move on.
|
If you voted "no" you should explain why you think it's important to leave
a feedback if you ask an order cancel, because that is what I would like to prevent.
|
I don't think the buyer OR seller should be able to, as there is no order
as both parties consented to cancelling it. Whereas your suggestion was to stop
a buyer leaving feedback but still allow the seller to do it.
|
No because if the SELLER asks cancellation he has no rights to leave a feedback
but the buyers still should be able.
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| | | | | | | | | | | | | Author: | yorbrick | | Posted: | Aug 22, 2018 13:36 | | Subject: | Re: Who akes OCR cannot leave feedback | | Viewed: | 33 times | | Topic: | Suggestions | |
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| In Suggestions, Shintaku writes:
| | In Suggestions, yorbrick writes:
| | In Suggestions, Shintaku writes:
| | In Suggestions, yorbrick writes:
| | | | buyer submits a rash order then wants to cancel.
If you do agree, you risk the buyer leaving a negative feedback. I would surely
leave a neutral or negative for someone asking to cancel an order just because
they don't want the items anymore. But I can't leave it, as a revenge
negative is always ready.
|
Voted no, because if you mutually cancel an order, then why should you (the seller)
get to leave neutral/negative feedback? You agreed to cancel the order. If you
don't agree with it, then don't agree and wait for the NPB to go through
before leaving your neutral/negative.
I don't really understand why sellers need to be so harsh on buyers asking
for cancellations. If they don't ask, then fair enough. But if they are within
the EU, they are allowed to cancel the order anyway, especially if postage costs
were not made clear beforehand. Of course, feedback is different to legally being
allowed to cancel but even so, just cancel the unwanted order and move on.
|
If you voted "no" you should explain why you think it's important to leave
a feedback if you ask an order cancel, because that is what I would like to prevent.
|
I don't think the buyer OR seller should be able to, as there is no order
as both parties consented to cancelling it. Whereas your suggestion was to stop
a buyer leaving feedback but still allow the seller to do it.
|
No because if the SELLER asks cancellation he has no rights to leave a feedback
but the buyers still should be able.
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Why should the buyer leave it in that case, when there is no transaction? Either
both should be allowed or neither.
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| | | | | | | | | | | | | | | Author: | WFMTF | | Posted: | Aug 24, 2018 06:06 | | Subject: | Re: Who akes OCR cannot leave feedback | | Viewed: | 28 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| | In Suggestions, Shintaku writes:
| | In Suggestions, yorbrick writes:
| | In Suggestions, Shintaku writes:
| | In Suggestions, yorbrick writes:
| | | | buyer submits a rash order then wants to cancel.
If you do agree, you risk the buyer leaving a negative feedback. I would surely
leave a neutral or negative for someone asking to cancel an order just because
they don't want the items anymore. But I can't leave it, as a revenge
negative is always ready.
|
Voted no, because if you mutually cancel an order, then why should you (the seller)
get to leave neutral/negative feedback? You agreed to cancel the order. If you
don't agree with it, then don't agree and wait for the NPB to go through
before leaving your neutral/negative.
I don't really understand why sellers need to be so harsh on buyers asking
for cancellations. If they don't ask, then fair enough. But if they are within
the EU, they are allowed to cancel the order anyway, especially if postage costs
were not made clear beforehand. Of course, feedback is different to legally being
allowed to cancel but even so, just cancel the unwanted order and move on.
|
If you voted "no" you should explain why you think it's important to leave
a feedback if you ask an order cancel, because that is what I would like to prevent.
|
I don't think the buyer OR seller should be able to, as there is no order
as both parties consented to cancelling it. Whereas your suggestion was to stop
a buyer leaving feedback but still allow the seller to do it.
|
No because if the SELLER asks cancellation he has no rights to leave a feedback
but the buyers still should be able.
|
Why should the buyer leave it in that case, when there is no transaction? Either
both should be allowed or neither.
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I agree to the last comment
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| | | | | Author: | calebfishn | | Posted: | Aug 20, 2018 10:40 | | Subject: | Re: Who akes OCR cannot leave feedback | | Viewed: | 51 times | | Topic: | Suggestions | |
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| This is ridiculous, and a problem mostly of your own making.
I have had many, Requests to Cancel from people who did not understand Bricklink,
or who just decided they did not want to complete the order.
I have accepted every one of them. Zero is the number of times I ever received
any feedback from the buyer, and certainly I never received a negative.
It is a seller's voluntary decision to cancel an order. If you decided that
you were OK to cancel, then why, why, why, would you leave negative feedback?
If you don't like the cancellation, then do not accept it.
I accept cancellations because it is a positive response to a customer's
needs. And that is what selling is all about isn't it? It doesn't cost
me a penny to be gracious to a customer who politely asks for a cancellation.
When I accept a cancellation, I let the buyer know that I will not be giving
any feedback, because in my view, there was no actual transaction for which to
leave feedback. The buyers seen to accept that position.
However, I do not support removing the buyer's ability to leave feedback.
It is true that most of these cancellation requests come from people who did
not really intend to order. But it is possible that the buyer may need to request
a cancellation because of an obstreperous or unreasonable seller, and in that
case should have the feedback option.
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| | | | | Author: | Bricklord | | Posted: | Aug 20, 2018 10:48 | | Subject: | Re: Who akes OCR cannot leave feedback | | Viewed: | 61 times | | Topic: | Suggestions | |
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| Yes, I fully support this idea - it is long overdue.
I make it clear that if a buyer places and Order, the buyer is expected to pay.
I do not accept OCR's. If the buyer refuses to pay, then it is an NPB. Period.
This protects me and, in theory, teaches people to read something before they
agree to it.
Bricklord
In Suggestions, Shintaku writes:
| | Hello,
as a seller I always have this problem:
buyer submits a rash order then wants to cancel.
If you do agree, you risk the buyer leaving a negative feedback. I would surely
leave a neutral or negative for someone asking to cancel an order just because
they don't want the items anymore. But I can't leave it, as a revenge
negative is always ready.
So I deny the order cancel until they become NPB, I undergo the NPB procedure,
so the buyer isn't allowed to leave a feedback anymore.
But this way my items are BLOCKED FOR 14 DAYS (7 I have to wait + 7 I have to
wait the NPB to resolve) and no one can buy them anymore.
Instead if I was able to accept the OCR, knowing they will not be able to leave
a negative, I would do that, leave a neutral, relist my items instatly and move
on.
I don't think that removing the chance to leave a feedback if we wish to
cancel the order is so unfair. The ones who wish to cease the order, ceases the
feedback with it.
Please help us sellers.
Thanks
|
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| | | | | | | Author: | yorbrick | | Posted: | Aug 20, 2018 12:18 | | Subject: | Re: Who akes OCR cannot leave feedback | | Viewed: | 44 times | | Topic: | Suggestions | |
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| In Suggestions, Bricklord writes:
| | Yes, I fully support this idea - it is long overdue.
I make it clear that if a buyer places and Order, the buyer is expected to pay.
I do not accept OCR's. If the buyer refuses to pay, then it is an NPB. Period.
This protects me and, in theory, teaches people to read something before they
agree to it.
Bricklord
|
In that case, you do not need to be "protected" against negative feedback from
a buyer as you do not mutually agree to cancel an order.
It seems wrong for a seller to agree to something, then be allowed to penalise
a buyer for what the seller agreed to.
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| | | | | | | | | Author: | Bricklord | | Posted: | Aug 20, 2018 13:28 | | Subject: | Re: Who akes OCR cannot leave feedback | | Viewed: | 51 times | | Topic: | Suggestions | |
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| I've tried being nice and accepting OCR's, only to be burned by too many
immature would be buyers.
It can still be a mutual agreement, but the one who initiates the cancellation
must accept some form of censure.
In Suggestions, yorbrick writes:
| | In Suggestions, Bricklord writes:
| | Yes, I fully support this idea - it is long overdue.
I make it clear that if a buyer places and Order, the buyer is expected to pay.
I do not accept OCR's. If the buyer refuses to pay, then it is an NPB. Period.
This protects me and, in theory, teaches people to read something before they
agree to it.
Bricklord
|
In that case, you do not need to be "protected" against negative feedback from
a buyer as you do not mutually agree to cancel an order.
It seems wrong for a seller to agree to something, then be allowed to penalise
a buyer for what the seller agreed to.
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| | | | | | | | | | | Author: | yorbrick | | Posted: | Aug 20, 2018 13:51 | | Subject: | Re: Who akes OCR cannot leave feedback | | Viewed: | 45 times | | Topic: | Suggestions | |
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| In Suggestions, Bricklord writes:
| | I've tried being nice and accepting OCR's, only to be burned by too many
immature would be buyers.
It can still be a mutual agreement, but the one who initiates the cancellation
must accept some form of censure.
|
Why? Isn't it better to ask a seller to cancel than just leaving it unpaid
as, for example, you don't agree with the costs of postage that you were
not told about before the order was placed?
If a seller is going to give negative feedback after agreeing to cancel an order
if the buyer asks, then I can fully understand why a buyer would not bother contacting
them and just leave the seller hanging.
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| | | | | | | | | | | | | Author: | Bricklord | | Posted: | Aug 20, 2018 13:59 | | Subject: | Re: Who akes OCR cannot leave feedback | | Viewed: | 36 times | | Topic: | Suggestions | |
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| The purpose of feedback is to give others a fair review of ones dealings with
another, be it as a seller or as a buyer. If a buyer makes a bogus order in my
store, I need the ability to warn others of the conduct of said buyer. I should
not be smeared by the buyer for warning other sellers about the buyer.
In Suggestions, yorbrick writes:
| | In Suggestions, Bricklord writes:
| | I've tried being nice and accepting OCR's, only to be burned by too many
immature would be buyers.
It can still be a mutual agreement, but the one who initiates the cancellation
must accept some form of censure.
|
Why? Isn't it better to ask a seller to cancel than just leaving it unpaid
as, for example, you don't agree with the costs of postage that you were
not told about before the order was placed?
If a seller is going to give negative feedback after agreeing to cancel an order
if the buyer asks, then I can fully understand why a buyer would not bother contacting
them and just leave the seller hanging.
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| | | | | | | | | | | | | | | Author: | calebfishn | | Posted: | Aug 20, 2018 14:20 | | Subject: | Re: Who akes OCR cannot leave feedback | | Viewed: | 41 times | | Topic: | Suggestions | |
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| In Suggestions, Bricklord writes:
| | The purpose of feedback is to give others a fair review of ones dealings with
another, be it as a seller or as a buyer. If a buyer makes a bogus order in my
store, I need the ability to warn others of the conduct of said buyer. I should
not be smeared by the buyer for warning other sellers about the buyer.
|
There are bogus orders, but in my experience the bogus buyer will never bother
to ask for an order cancellation. They are the ones that place the order and
then just disappear, forcing an entirely justified NPB with negative feedback.
That warns other sellers, without the risk of an unearned negative feedback.
But for polite requests to cancel, my feeling people make mistakes all the time,
and it isn't necessary that every one of those result in a negative consequence.
I prefer to treat others as I would like to be treated.
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| | | | | | | | | | | | | | | Author: | Shintaku | | Posted: | Aug 20, 2018 15:47 | | Subject: | Re: Who akes OCR cannot leave feedback | | Viewed: | 41 times | | Topic: | Suggestions | |
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| In Suggestions, Bricklord writes:
| | The purpose of feedback is to give others a fair review of ones dealings with
another, be it as a seller or as a buyer. If a buyer makes a bogus order in my
store, I need the ability to warn others of the conduct of said buyer. I should
not be smeared by the buyer for warning other sellers about the buyer.
|
This.
Otherwise the feedback system has no use.
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| | | | | | | Author: | Bond | | Posted: | Aug 20, 2018 14:20 | | Subject: | Re: Who akes OCR cannot leave feedback | | Viewed: | 41 times | | Topic: | Suggestions | |
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| In Suggestions, Bricklord writes:
| | Yes, I fully support this idea - it is long overdue.
I make it clear that if a buyer places and Order, the buyer is expected to pay.
I do not accept OCR's. If the buyer refuses to pay, then it is an NPB. Period.
This protects me and, in theory, teaches people to read something before they
agree to it.
Bricklord
|
Hi Bricklord,
Your position is not without merit, even if I'm not in complete agreement
with it.
However, it leaves me curious...what is your policy if the buyer should inform
you that their reason for OCR submission is a financial emergency or other crisis,
such as a house flooding that leaves them no place to go/store LEGO for the time
being?
Not trying to start any fires here; as one seller to another, I'd really
appreciate your viewpoint on such a contingency.
- Bond
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| | | | | | | | | Author: | Shintaku | | Posted: | Aug 20, 2018 15:48 | | Subject: | Re: Who akes OCR cannot leave feedback | | Viewed: | 45 times | | Topic: | Suggestions | |
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| In Suggestions, Bond writes:
| | In Suggestions, Bricklord writes:
| | Yes, I fully support this idea - it is long overdue.
I make it clear that if a buyer places and Order, the buyer is expected to pay.
I do not accept OCR's. If the buyer refuses to pay, then it is an NPB. Period.
This protects me and, in theory, teaches people to read something before they
agree to it.
Bricklord
|
Hi Bricklord,
Your position is not without merit, even if I'm not in complete agreement
with it.
However, it leaves me curious...what is your policy if the buyer should inform
you that their reason for OCR submission is a financial emergency or other crisis,
such as a house flooding that leaves them no place to go/store LEGO for the time
being?
Not trying to start any fires here; as one seller to another, I'd really
appreciate your viewpoint on such a contingency.
- Bond
|
I think I was misintrepreted. In this case, the buyer SHOULDN'T be allowed
to post a feedback. No order, no feedback. This is my opinion.
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| | | | | | | | | Author: | Bricklord | | Posted: | Aug 21, 2018 14:29 | | Subject: | Re: Who akes OCR cannot leave feedback | | Viewed: | 47 times | | Topic: | Suggestions | |
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| I am not completely without heart. While this particular scenario has never yet
occurred, I would weigh such a story with that persons existing feedback, and
their attitude up to that point with the order. If I felt their claim to be sincere
and genuine, then yes, I would permit an OCR. But this has yet to occur. And
I will not state this openly - that would simply invite abuse of it.
In Suggestions, Bond writes:
| | In Suggestions, Bricklord writes:
| | Yes, I fully support this idea - it is long overdue.
I make it clear that if a buyer places and Order, the buyer is expected to pay.
I do not accept OCR's. If the buyer refuses to pay, then it is an NPB. Period.
This protects me and, in theory, teaches people to read something before they
agree to it.
Bricklord
|
Hi Bricklord,
Your position is not without merit, even if I'm not in complete agreement
with it.
However, it leaves me curious...what is your policy if the buyer should inform
you that their reason for OCR submission is a financial emergency or other crisis,
such as a house flooding that leaves them no place to go/store LEGO for the time
being?
Not trying to start any fires here; as one seller to another, I'd really
appreciate your viewpoint on such a contingency.
- Bond
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| | | | | | | | | | | Author: | Bond | | Posted: | Aug 21, 2018 16:19 | | Subject: | Re: Who akes OCR cannot leave feedback | | Viewed: | 41 times | | Topic: | Suggestions | |
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| In Suggestions, Bricklord writes:
| | I am not completely without heart. While this particular scenario has never yet
occurred, I would weigh such a story with that persons existing feedback, and
their attitude up to that point with the order. If I felt their claim to be sincere
and genuine, then yes, I would permit an OCR. But this has yet to occur. And
I will not state this openly - that would simply invite abuse of it.
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Sounds fair. Thank you for your input.
- Bond
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| | | | | Author: | WoutR | | Posted: | Aug 21, 2018 15:04 | | Subject: | Re: Who akes OCR cannot leave feedback | | Viewed: | 44 times | | Topic: | Suggestions | |
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| In Suggestions, Shintaku writes:
| | Hello,
as a seller I always have this problem:
buyer submits a rash order then wants to cancel.
If you do agree, you risk the buyer leaving a negative feedback. I would surely
leave a neutral or negative for someone asking to cancel an order just because
they don't want the items anymore. But I can't leave it, as a revenge
negative is always ready.
So I deny the order cancel until they become NPB, I undergo the NPB procedure,
so the buyer isn't allowed to leave a feedback anymore.
But this way my items are BLOCKED FOR 14 DAYS (7 I have to wait + 7 I have to
wait the NPB to resolve) and no one can buy them anymore.
Instead if I was able to accept the OCR, knowing they will not be able to leave
a negative, I would do that, leave a neutral, relist my items instatly and move
on.
I don't think that removing the chance to leave a feedback if we wish to
cancel the order is so unfair. The ones who wish to cease the order, ceases the
feedback with it.
Please help us sellers.
Thanks
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No. I have requested to cancel orders because the seller indicated that he did
not have the most important the items. The OCR does not have to mean that the
buyer does not want the items. Also, depending on the behaviour of the seller,
I might want to leave feedback.
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