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| | | Author: | alahaka  | | Posted: | Mar 16, 2018 13:15 | | Subject: | New buyer LOE to tie up inventory for 14 days | | Viewed: | 182 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Hi,
The new buyer's level of effort required to tie up any given seller's
inventory for 14 to 21 days still stands a very, very firm almost none.
I get that irresponsible and indifferent buyers present a difficult challenge,
but the NPB process needs to be significantly shortened to make it something
less than a sick joke.
Eight sets and one entire lot are now off the market for 14-days or more. Whoopdeedo.
For any decisive administrator of BrickLink, please take action on behalf of
the responsible BrickLink community.
A good day to any readers, Matthew
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| | | | | Author: | QueenAnne | | Posted: | Mar 16, 2018 13:28 | | Subject: | Re: New buyer LOE to tie up inventory for 14 days | | Viewed: | 68 times | | Topic: | Suggestions | |
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| In Suggestions, matejo writes:
| | Hi,
The new buyer's level of effort required to tie up any given seller's
inventory for 14 to 21 days still stands a very, very firm almost none.
I get that irresponsible and indifferent buyers present a difficult challenge,
but the NPB process needs to be significantly shortened to make it something
less than a sick joke.
Eight sets and one entire lot are now off the market for 14-days or more. Whoopdeedo.
For any decisive administrator of BrickLink, please take action on behalf of
the responsible BrickLink community.
A good day to any readers, Matthew
|
Likewise as a buyer I think its ridiculous to not be allowed to cancel an order
for 2 weeks if the vendor wont even communicate whether or not they will even
send it! I paid for my items 2/27/18. Altho I have sent several emails. UT I
HAVE STILL YET TO HEAR FROM 1 of my vendors if they are even going to ship my
merchandise. I have received my merchandise from a vendor who was moving his
warehouse and 1 that was form the Netherlands. It's a tiny order & very little
money. But if they didn't want to mess with such a tiny order, they should
have told me! Bricklink chose the vendors, NOT ME! Now I can't build, because
I need a piece I was expecting to get from them. I submitted a problem response
through this system. It's a common piece but I shouldn't have to order
it again or go to a Lego store.
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| | | | | | | Author: | alahaka | | Posted: | Mar 16, 2018 14:35 | | Subject: | Re: New buyer LOE to tie up inventory for 14 days | | Viewed: | 61 times | | Topic: | Suggestions | |
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| Thank you for your reply,
I think both seller non-shipping and buyer non-paying processes could easily
be shortened to 3 and 3 and 3, rather than the current 7 and 7 and 7 -- (a)
buyer-to-seller communication period, and (b) BrickLink-to-non-communicator period,
and (c) an added three days if non-communicator communicates whatever the circumstances
are.
Six (to nine) days is not super fun, but is more than 2x better than fourteen
(to twenty-one) days.
Another thought on the buying side is to have all of us pay BrickLink a dollar
or euro prior to being allowed to buy. If someone wants to mess around, it'll
cost them a buck for the privilege -- most non-serious buyers will likely
find better (or worse) things to do outside of BrickLink.
I'm not yet familiar with unresponsive sellers, the scope of such problems,
and an apparent new lengthy screening process by BrickLink, so do not have any
added thoughts here.
I hope your concern is resolved soon, Matthew
PS on original post: I think Whoopdeedoo is spelled "Whoopdeedoo".
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| | | | | | | | | Author: | alahaka | | Posted: | Mar 16, 2018 14:38 | | Subject: | Re: New buyer LOE to tie up inventory for 14 days | | Viewed: | 38 times | | Topic: | Suggestions | |
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| A correction, I should have just written "buyer-seller communication period"
above & below.
In Suggestions, matejo writes:
| | Thank you for your reply,
I think both seller non-shipping and buyer non-paying processes could easily
be shortened to 3 and 3 and 3, rather than the current 7 and 7 and 7 -- (a)
buyer-to-seller communication period, and (b) BrickLink-to-non-communicator period,
and (c) an added three days if non-communicator communicates whatever the circumstances
are.
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| | | | | | | Author: | tEoS | | Posted: | Mar 16, 2018 17:59 | | Subject: | Re: New buyer LOE to tie up inventory for 14 days | | Viewed: | 38 times | | Topic: | Suggestions | |
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| What piece is it that you still need?
| | Likewise as a buyer I think its ridiculous to not be allowed to cancel an order
for 2 weeks if the vendor wont even communicate whether or not they will even
send it! I paid for my items 2/27/18. Altho I have sent several emails. UT I
HAVE STILL YET TO HEAR FROM 1 of my vendors if they are even going to ship my
merchandise. I have received my merchandise from a vendor who was moving his
warehouse and 1 that was form the Netherlands. It's a tiny order & very little
money. But if they didn't want to mess with such a tiny order, they should
have told me! Bricklink chose the vendors, NOT ME! Now I can't build, because
I need a piece I was expecting to get from them. I submitted a problem response
through this system. It's a common piece but I shouldn't have to order
it again or go to a Lego store.
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| | | | | Author: | WoutR | | Posted: | Mar 16, 2018 14:45 | | Subject: | Re: New buyer LOE to tie up inventory for 14 days | | Viewed: | 62 times | | Topic: | Suggestions | |
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| In Suggestions, matejo writes:
| | Hi,
The new buyer's level of effort required to tie up any given seller's
inventory for 14 to 21 days still stands a very, very firm almost none.
I get that irresponsible and indifferent buyers present a difficult challenge,
but the NPB process needs to be significantly shortened to make it something
less than a sick joke.
Eight sets and one entire lot are now off the market for 14-days or more. Whoopdeedo.
For any decisive administrator of BrickLink, please take action on behalf of
the responsible BrickLink community.
A good day to any readers, Matthew
|
Why not make sure that every buyer has to use the instant checkout? That should
solve your problem.
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| | | | | | | Author: | alahaka | | Posted: | Mar 16, 2018 14:50 | | Subject: | Re: New buyer LOE to tie up inventory for 14 days | | Viewed: | 47 times | | Topic: | Suggestions | |
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| Your point is good.
Given my low volume sales, customers' desires for low-cost shipping, and
the somewhat byzantine world of postal rates, I prefer to manually provide an
accurate shipping rate rather than automate the process.
In Suggestions, WoutR writes:
| |
Why not make sure that every buyer has to use the instant checkout? That should
solve your problem.
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| | | | | | | Author: | RobErNat | | Posted: | Mar 16, 2018 14:56 | | Subject: | Re: New buyer LOE to tie up inventory for 14 days | | Viewed: | 54 times | | Topic: | Suggestions | |
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| In Suggestions, WoutR writes:
| | In Suggestions, matejo writes:
| | Hi,
The new buyer's level of effort required to tie up any given seller's
inventory for 14 to 21 days still stands a very, very firm almost none.
I get that irresponsible and indifferent buyers present a difficult challenge,
but the NPB process needs to be significantly shortened to make it something
less than a sick joke.
Eight sets and one entire lot are now off the market for 14-days or more. Whoopdeedo.
For any decisive administrator of BrickLink, please take action on behalf of
the responsible BrickLink community.
A good day to any readers, Matthew
|
Why not make sure that every buyer has to use the instant checkout? That should
solve your problem.
|
And what about non instant payment methods like IBAN/Cash/etc. Auto-checkout
with non instant payment methods will still cause a problems... If autocheckout
becomes more of a 'standard', part of the problem will be solved, but
not 'all', so those should have shorter timeframes depending on 'method'
(and IMHO it should be flexible and a seller setting, not a site wide setting)
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| | | | | | | Author: | chetzler | | Posted: | Mar 16, 2018 15:04 | | Subject: | Re: New buyer LOE to tie up inventory for 14 days | | Viewed: | 37 times | | Topic: | Suggestions | |
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| In Suggestions, WoutR writes:
| | In Suggestions, matejo writes:
| | Hi,
The new buyer's level of effort required to tie up any given seller's
inventory for 14 to 21 days still stands a very, very firm almost none.
I get that irresponsible and indifferent buyers present a difficult challenge,
but the NPB process needs to be significantly shortened to make it something
less than a sick joke.
Eight sets and one entire lot are now off the market for 14-days or more. Whoopdeedo.
For any decisive administrator of BrickLink, please take action on behalf of
the responsible BrickLink community.
A good day to any readers, Matthew
|
Why not make sure that every buyer has to use the instant checkout? That should
solve your problem.
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It actually doesn't. I just had to NPB a buyer who used Instant Checkout.
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| | | | | | | Author: | alahaka | | Posted: | Mar 16, 2018 15:04 | | Subject: | Re: New buyer LOE to tie up inventory for 14 days | | Viewed: | 47 times | | Topic: | Suggestions | |
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| And a question (or questions) for a question (not addressed to you), why does
BrickLink not address this decade-old concern?
Is there a bona fide problem with giving sellers & buyers say "only" 6 days to
get something done (like the courtesy of sending of simple message) rather than
the current 14 days?
If yes, what's the problem?
Is instant checkout their one-size-fits-all solution?
Have they told anyone this?
If they have, is there some place to find their positions outside of this needle-in-a-haystack
forum (where I add hay such as this), where administrators' positions are
very low in number and extremely hard to find?
Are they taking the eBay road and discounting the importance of low volume buyers
and sellers?
And did I say "Whoopdeedoo" yet? 
In Suggestions, WoutR writes:
| | Why not make sure that every buyer has to use the instant checkout? That should
solve your problem.
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| | | | | | | | | Author: | WoutR | | Posted: | Mar 16, 2018 15:13 | | Subject: | Re: New buyer LOE to tie up inventory for 14 days | | Viewed: | 50 times | | Topic: | Suggestions | |
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| In Suggestions, matejo writes:
| | And a question (or questions) for a question (not addressed to you), why does
BrickLink not address this decade-old concern?
Is there a bona fide problem with giving sellers & buyers say "only" 6 days to
get something done (like the courtesy of sending of simple message) rather than
the current 14 days?
If yes, what's the problem?
Is instant checkout their one-size-fits-all solution?
Have they told anyone this?
If they have, is there some place to find their positions outside of this needle-in-a-haystack
forum (where I add hay such as this), where administrators' positions are
very low in number and extremely hard to find?
Are they taking the eBay road and discounting the importance of low volume buyers
and sellers?
And did I say "Whoopdeedoo" yet?
In Suggestions, WoutR writes:
| | Why not make sure that every buyer has to use the instant checkout? That should
solve your problem.
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|
Personally, I think that the first 7 days are reasonable. When shit happens to
someone, it is easy to be distracted/overwhelmed for a few days. Once a claim
escalates to NPB/NSS/NRS, then the waiting period of ANOTHER 7 days is long.
It is reasonable to expect immediate action at that time.
I would propose something like 7 + 3 days.
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| | | | | | | | | Author: | TheBrickGuys | | Posted: | Mar 16, 2018 18:52 | | Subject: | Re: New buyer LOE to tie up inventory for 14 days | | Viewed: | 52 times | | Topic: | Suggestions | |
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| In Suggestions, matejo writes:
| | And a question (or questions) for a question (not addressed to you), why does
BrickLink not address this decade-old concern?
Is there a bona fide problem with giving sellers & buyers say "only" 6 days to
get something done (like the courtesy of sending of simple message) rather than
the current 14 days?
If yes, what's the problem?
Is instant checkout their one-size-fits-all solution?
Have they told anyone this?
If they have, is there some place to find their positions outside of this needle-in-a-haystack
forum (where I add hay such as this), where administrators' positions are
very low in number and extremely hard to find?
Are they taking the eBay road and discounting the importance of low volume buyers
and sellers?
And did I say "Whoopdeedoo" yet?
In Suggestions, WoutR writes:
| | Why not make sure that every buyer has to use the instant checkout? That should
solve your problem.
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You really dont even have to wait one day, just cancel the order and move on.
If you are concerned about getting a negative feedback then just wait the alloted
time.
You have the ability to cancel the order so there is no need to downgrade BrickLink
for their policies (not your first posts, just this one)? And remember, you agreed
to these policies when you signed up to be a seller here on BrickLink as we all
did.
Jim
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| | | | | | | | | | | Author: | alahaka | | Posted: | Mar 16, 2018 19:54 | | Subject: | Re: New buyer LOE to tie up inventory for 14 days | | Viewed: | 39 times | | Topic: | Suggestions | |
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| I don't understand parts of your post. I guess in response I prefer not
to play a waiting game on feedback, and instead prefer a timely, concrete resolution
process, after politely suggesting to buyers to either communicate or complete
a purchase.
If the NPB process is not this resolution process, and if several sellers and
BrickLink pay it no heed -- as is the case -- then BrickLink should dump
it.
In Suggestions, TheBrickGuys writes:
| |
You really dont even have to wait one day, just cancel the order and move on.
If you are concerned about getting a negative feedback then just wait the alloted
time.
You have the ability to cancel the order so there is no need to downgrade BrickLink
for their policies (not your first posts, just this one)? And remember, you agreed
to these policies when you signed up to be a seller here on BrickLink as we all
did.
Jim
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| | | | | | | | | | | | | Author: | Brick.Door | | Posted: | Mar 16, 2018 20:41 | | Subject: | Re: New buyer LOE to tie up inventory for 14 days | | Viewed: | 38 times | | Topic: | Suggestions | |
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| In Suggestions, matejo writes:
| | I don't understand parts of your post. I guess in response I prefer not
to play a waiting game on feedback, and instead prefer a timely, concrete resolution
process, after politely suggesting to buyers to either communicate or complete
a purchase.
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I almost never use the NPB process and you don't have to either.
Every week or so I look back for orders that were placed and not paid. If it
has been 3 days or more I send a reminder note. If I see that I already sent
a reminder note and still no response, I just cancel the order. Done.
Almost always these are 0 feedback new members. I think it's unlikely they
will come back and leave negative feedback if they couldn't even be bothered
to answer an email.
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| | | | | Author: | leon112 | | Posted: | Mar 18, 2018 08:59 | | Subject: | Re: New buyer LOE to tie up inventory for 14 days | | Viewed: | 48 times | | Topic: | Suggestions | |
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| I agree that the time should be shortened. The rules were made when we weren't
as digitally connected as we are today. I would imagine that most people get
their emails on their phone or tablet.So unless they are hiding in a spam folder,
they got the message. They can pay from their phone or tablet. Chances are extremely
high that once it goes to NPB status it will stay that way.
Low feedback buyers have to start somewhere. I more than get that. I don't
do instant checkout so I attract these NPB buyers, much more than I did before
instant checkout. Not that I'm thrilled with it but it is part of doing business
the way I want to. My big complaint is that those NPBs are shown in the cancelled
order count. I don't mind if I mess up,but through no fault of my own my
count goes up by those NPBs. So right now I am sitting on 2 NPBs and more than
likely 2 more to come.
Deb
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| | | | | | | Author: | alahaka | | Posted: | Mar 18, 2018 16:54 | | Subject: | Re: New buyer LOE to tie up inventory for 14 days | | Viewed: | 35 times | | Topic: | Suggestions | |
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| I didn't know there was a cancelled order count. More "Look busy" corporateishness.
I have no idea what on earth it is intended to tell buyers, given the many unknowns
of cancellation circumstances.
I agree that, however much or however little, it can only come across as a negative
with regard to the seller. Weird that someone said, "Let's do it!".
Changing administration. I doubt the previous administrators would have given
a darn about displaying such an unknown.
In Suggestions, leon112 writes:
| | I agree that the time should be shortened. The rules were made when we weren't
as digitally connected as we are today. I would imagine that most people get
their emails on their phone or tablet.So unless they are hiding in a spam folder,
they got the message. They can pay from their phone or tablet. Chances are extremely
high that once it goes to NPB status it will stay that way.
Low feedback buyers have to start somewhere. I more than get that. I don't
do instant checkout so I attract these NPB buyers, much more than I did before
instant checkout. Not that I'm thrilled with it but it is part of doing business
the way I want to. My big complaint is that those NPBs are shown in the cancelled
order count. I don't mind if I mess up,but through no fault of my own my
count goes up by those NPBs. So right now I am sitting on 2 NPBs and more than
likely 2 more to come.
Deb
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| | | | | | | Author: | alahaka | | Posted: | Mar 18, 2018 17:17 | | Subject: | Re: New buyer LOE to tie up inventory for 14 days | | Viewed: | 54 times | | Topic: | Suggestions | |
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| Order Stats: 333 placed / 33 cancelled *
* This seller had the audacity to use our very lengthy Non-Paying Buyer process
we built to deal with non-paying buyers, in lieu of growing-in-popularity unilateral
cancellations, and on top of that this seller displayed the patience and nerve
to better inform our community of problem buyers, 33 times!
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| | | | | | | | | Author: | Brick.Door | | Posted: | Mar 18, 2018 18:49 | | Subject: | Re: New buyer LOE to tie up inventory for 14 days | | Viewed: | 31 times | | Topic: | Suggestions | |
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| In Suggestions, matejo writes:
| | Order Stats: 333 placed / 33 cancelled *
* This seller had the audacity to use our very lengthy Non-Paying Buyer process
we built to deal with non-paying buyers, in lieu of growing-in-popularity unilateral
cancellations, and on top of that this seller displayed the patience and nerve
to better inform our community of problem buyers, 33 times!
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The cancelled figure includes all cancelled orders - whether by NPB or not.
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USA, California
Netherlands, Zuid-Holland
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