| Discussion Forum: Thread 224230 |
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| | | Author: | Cob  | | Posted: | Aug 17, 2017 08:47 | | Subject: | Disputed Credit Card Charge | | Viewed: | 163 times | | Topic: | Suggestions | | Status: | Implemented | |
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| I was reviewing my credit card activity and noticed a charge to:
CA 9498256653 CA
Didn't recognize the charge or the amount, couldn't find the transaction
in PayPal or anywhere in my email. I called the phone number and it was a dead
number. So I disputed the charge.
Then I was looking at my fees paid to BrickLink and there was the mystery amount,
I forgot I paid my fees with a credit card this month.
My suggestion is that BrickLink appropriately name their Stripe/credit card transactions
so that the card holders are not confused when they see the transaction on their
credit card history.
Thank you,
Cob
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| | | | | Author: | JulieK | | Posted: | Aug 17, 2017 13:17 | | Subject: | Re: Disputed Credit Card Charge | | Viewed: | 73 times | | Topic: | Suggestions | |
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| In Suggestions, Cob writes:
| | I was reviewing my credit card activity and noticed a charge to:
CA 9498256653 CA
Didn't recognize the charge or the amount, couldn't find the transaction
in PayPal or anywhere in my email. I called the phone number and it was a dead
number. So I disputed the charge.
Then I was looking at my fees paid to BrickLink and there was the mystery amount,
I forgot I paid my fees with a credit card this month.
My suggestion is that BrickLink appropriately name their Stripe/credit card transactions
so that the card holders are not confused when they see the transaction on their
credit card history.
Thank you,
Cob
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Agreed. I was thisclose to disputing the charge, but did some google searching
and found out 9498256653 is a phone number associated to BL. No one should have
to waste their time on this. At the very least BL should note somewhere that
the charge will show up as CA 9498256653 on your statement.
I think it used to mention BrickLink?
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| | | | | Author: | Admin_Jaclyn | | Posted: | Aug 18, 2017 15:24 | | Subject: | Re: Disputed Credit Card Charge | | Viewed: | 76 times | | Topic: | Suggestions | |
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| Hi Cob,
Thank you for bringing this to our attention and for posting a suggestion! We
have updated our Stripe account information -- users will now see "BrickLink
Corporation / https://www.bricklink.com" on all future card statements when they
submit their seller fee payments via debit or credit card through Stripe.
Thanks again! 
-- Jaclyn
BrickLink Customer Support
In Suggestions, Cob writes:
| | I was reviewing my credit card activity and noticed a charge to:
CA 9498256653 CA
Didn't recognize the charge or the amount, couldn't find the transaction
in PayPal or anywhere in my email. I called the phone number and it was a dead
number. So I disputed the charge.
Then I was looking at my fees paid to BrickLink and there was the mystery amount,
I forgot I paid my fees with a credit card this month.
My suggestion is that BrickLink appropriately name their Stripe/credit card transactions
so that the card holders are not confused when they see the transaction on their
credit card history.
Thank you,
Cob
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USA, Missouri
