| Discussion Forum: Thread 205993 |
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| | | Author: | ToriHada  | | Posted: | Jun 1, 2016 13:44 | | Subject: | Feedback Removal for Unhappiness with Customs | | Viewed: | 266 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| It has already been suggested that sellers be able to request removal of non-positive
feedback from buyers who demand or ask for customs fraud.
This suggestion seeks to expand on that to include any non-positive feedback
given to sellers because the buyer was surprised or unhappy to have to pay VAT
or customs duties. Sometimes buyers who do NOT request customs fraud nonetheless
leave non-positive feedback for their seller because they had to pay VAT and
customs duties. But this is something that is clearly not the seller's responsibility
or fault and completely beyond their control. For an example of this, see the
neutral feedback this seller received on May 1, 2016:
http://www.bricklink.com/feedback.asp?fdbType=1&u=timmys
Thor
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| | | | | Author: | Geoff_Smith | | Posted: | Jun 1, 2016 13:57 | | Subject: | Re: Feedback Removal for Unhappiness with Customs | | Viewed: | 52 times | | Topic: | Suggestions | |
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| In Suggestions, ToriHada writes:
| | It has already been suggested that sellers be able to request removal of non-positive
feedback from buyers who demand or ask for customs fraud.
This suggestion seeks to expand on that to include any non-positive feedback
given to sellers because the buyer was surprised or unhappy to have to pay VAT
or customs duties. Sometimes buyers who do NOT request customs fraud nonetheless
leave non-positive feedback for their seller because they had to pay VAT and
customs duties. But this is something that is clearly not the seller's responsibility
or fault and completely beyond their control. For an example of this, see the
neutral feedback this seller received on May 1, 2016:
http://www.bricklink.com/feedback.asp?fdbType=1&u=timmys
Thor
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Very good point which needs addressing. Voted yes.
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| | | | | Author: | Made_In_Bricks | | Posted: | Jun 1, 2016 14:00 | | Subject: | (Cancelled) | | Viewed: | 46 times | | Topic: | Suggestions | |
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| | (Cancelled) |
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| | | | | | | Author: | Made_In_Bricks | | Posted: | Jun 1, 2016 14:01 | | Subject: | Re: Feedback Removal for Unhappiness with Customs | | Viewed: | 71 times | | Topic: | Suggestions | |
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So this gets implemented and buyers just leave feedback that doesn't mention
the VAT or other import duties...
They could just leave a neutral that says "seller did not disclose all fees"
Then how does this get changed?
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| | | | | | | | | Author: | ToriHada | | Posted: | Jun 1, 2016 14:17 | | Subject: | Re: Feedback Removal for Unhappiness with Customs | | Viewed: | 56 times | | Topic: | Suggestions | |
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| In Suggestions, BrickItYourself writes:
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So this gets implemented and buyers just leave feedback that doesn't mention
the VAT or other import duties...
They could just leave a neutral that says "seller did not disclose all fees"
Then how does this get changed?
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It is not intended to fix everything or read buyers' minds. But if the non-positive
feedback itself complains about having to pay VAT and customs, I think it is
safe to say that is the main reason for such feedback. If buyers want to hide
their displeasure with paying VAT and customs behind some other reason, so be
it. But I don't think that will happen often enough to make this suggestion
worthless.
Thor
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| | | | | | | | | | | Author: | Made_In_Bricks | | Posted: | Jun 1, 2016 17:04 | | Subject: | Re: Feedback Removal for Unhappiness with Customs | | Viewed: | 49 times | | Topic: | Suggestions | |
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| In Suggestions, ToriHada writes:
| | In Suggestions, BrickItYourself writes:
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So this gets implemented and buyers just leave feedback that doesn't mention
the VAT or other import duties...
They could just leave a neutral that says "seller did not disclose all fees"
Then how does this get changed?
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It is not intended to fix everything or read buyers' minds. But if the non-positive
feedback itself complains about having to pay VAT and customs, I think it is
safe to say that is the main reason for such feedback. If buyers want to hide
their displeasure with paying VAT and customs behind some other reason, so be
it. But I don't think that will happen often enough to make this suggestion
worthless.
Thor
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So isn't better to have feedback where a potential new buyer could see that
the non-positive feedback was because the buyer had beef with customs and not
the seller instead of a buyer seeing bogus feedback?
Thanks,
Ken
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| | | | | Author: | yorbrick | | Posted: | Jun 1, 2016 16:49 | | Subject: | Re: Feedback Removal for Unhappiness with Customs | | Viewed: | 57 times | | Topic: | Suggestions | |
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| I'd prefer to see a warning come up in the cart if a buyer is buying from
abroad saying that they could be charged import fees and that they should look
up the relevant regulations for their country. Or BL could do a bit of work and
make it country specific advice. So for example EU countries could get a warning
if buying from outside the EU.
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| | | | | | | Author: | SylvainLS | | Posted: | Jun 1, 2016 17:31 | | Subject: | Re: Feedback Removal for Unhappiness with Customs | | Viewed: | 53 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| | I'd prefer to see a warning come up in the cart if a buyer is buying from
abroad saying that they could be charged import fees and that they should look
up the relevant regulations for their country.
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Yes.
| | Or BL could do a bit of work and
make it country specific advice. So for example EU countries could get a warning
if buying from outside the EU.
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About all the countries have VAT or a similar tax (the biggest exception being
the USA: https://en.wikipedia.org/wiki/File:Counties_with_VAT_tax.jpeg ).
Each with their own rates, each with their own rules (what product falls under
what rate), etc. And the rules change quite often.
I don’t think we can expect BL to know everything.
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| | | | | | | | | Author: | yorbrick | | Posted: | Jun 1, 2016 17:45 | | Subject: | Re: Feedback Removal for Unhappiness with Customs | | Viewed: | 56 times | | Topic: | Suggestions | |
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| I do. They seem to have postage cost suggestions for many countries, so why not
this.
They could always crowd source the data if need be, they do it with the catalogue
so why not this?
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| | | | | | | Author: | popsicle | | Posted: | Jun 1, 2016 17:44 | | Subject: | (Cancelled) | | Viewed: | 98 times | | Topic: | Suggestions | |
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| | (Cancelled) |
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USA, North Carolina
United Kingdom, England
France, Nouvelle-Aquitaine
