Discussion Forum: Thread 195515

 Author: Admin View Messages Posted By Admin
 Posted: Oct 13, 2015 18:50
 Subject: Resolving Address Mismatch on PayPal Orders
 Viewed: 3742 times
 Topic: NEWS
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Admin

Location: (Undetermined)
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BrickLink Administrator
In our efforts to make BrickLink a fully modernized website, we’re launching a new feature to help eliminate problem disputes that arise from shipping address discrepancies between BrickLink and PayPal. With this update, buyers and sellers no longer need to exchange notes regarding desired shipping address, thus expediting the order process.


* Address discrepancies between Buyer’s BrickLink order and PayPal account

BrickLink sellers are supposed to ship orders to the buyer’s address on the invoice. However, when sellers receive orders paid via PayPal, many sellers prefer to ship to the buyer’s confirmed PayPal address instead of their BrickLink order address when these two do not match. This is because sellers are eligible for PayPal Seller Protection only when items are shipped to a confirmed address on the PayPal transaction record. As some sellers are strictly applying this shipping policy without an exception, buyers often have trouble getting their orders delivered to their desired address when they have a different address on their PayPal account.


* Resolving Issues by Standardizing Shipping Address

This sticky situation can be avoided when a BrickLink buyer’s desired shipping address is automatically copied to and recorded as a valid Seller Protection address on PayPal so that both addresses always match.

In order for BrickLink addresses to be transferred and fully compatible with PayPal, BrickLink will begin to accept new shipping addresses only in a standardized format for each country. It will be mandatory for buyers to standardize their address when they submit their first order using PayPal onsite payment after this feature is launched.

Please note that this does not update the buyer’s address on their PayPal account. It will just override the transaction address for Seller Protection.

Buyers can convert their current default address into the standardized format on MyBrickLink My Persornal Information Change My Name & Address. Most of the address fields are broken down and automatically filled by default but buyers will need to make sure their converted address is correct.


* Remaining Issues

This auto-matching of address only works when orders are placed using the Onsite PayPal method. When a buyer leaves BrickLink.com to make a payment directly on PayPal.com, BrickLink has no control over the transaction. For these off-site PayPal transactions, the buyer’s BrickLink order address can still be different from PayPal’s confirmed Seller Protection address.

To avoid this, we strongly recommend that sellers set up and switch to Onsite PayPal transactions. Sellers can connect their PayPal account on My Store Settings My Payment Methods.


* When will this change take effect?

This update will be applied right after daily maintenance on Oct. 14, 2015 at 2 AM EST. All orders paid via Onsite PayPal will be affected by this update.

We hope this new feature will help buyers and sellers resolve PayPal shipping address mismatch issues.

Thanks,
BrickLink Team
 Author: WoutR View Messages Posted By WoutR
 Posted: Oct 13, 2015 19:05
 Subject: Re: Resolving Address Mismatch on PayPal Orders
 Viewed: 163 times
 Topic: NEWS
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WoutR (612)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Mar 8, 2011 Contact Member Buyer
Buying Privileges - OK
In NEWS, Admin writes:
  (...)

Last time BrickLink adjusted the shipping address format this caused problems
because the address was no longer shown in the format my postal service prescribes.

Will this update cause a return of that problem?
 Author: WoutR View Messages Posted By WoutR
 Posted: Oct 13, 2015 19:45
 Subject: Re: Resolving Address Mismatch on PayPal Orders
 Viewed: 102 times
 Topic: NEWS
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WoutR (612)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Mar 8, 2011 Contact Member Buyer
Buying Privileges - OK
In NEWS, WoutR writes:
  In NEWS, Admin writes:
  (...)

Last time BrickLink adjusted the shipping address format this caused problems
because the address was no longer shown in the format my postal service prescribes.

Will this update cause a return of that problem?

Thanks for the quick response Ryan!
 Author: qa_ryan View Messages Posted By qa_ryan
 Posted: Oct 13, 2015 19:57
 Subject: Re: Resolving Address Mismatch on PayPal Orders
 Viewed: 140 times
 Topic: NEWS
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qa_ryan (3)

Location:  USA, Catalonia
Member Since Contact Type Status Collage
Jun 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store Closed Store: Ryans Brick Boutique
In NEWS, WoutR writes:
  In NEWS, WoutR writes:
  In NEWS, Admin writes:
  (...)

Last time BrickLink adjusted the shipping address format this caused problems
because the address was no longer shown in the format my postal service prescribes.

Will this update cause a return of that problem?

Thanks for the quick response Ryan!

Thanks, I'll reply here too. The address fields in the update will match
the same fields that paypal uses for those countries, so for example Netherlands
accounts will not have a State field that could cause trouble. We have custom
fields like that for over the top 30 countries and the others will use the standard
Name / address 1 / address 2 (optional) city, state, and postal code.

- Ryan
 Author: DadsAFOL View Messages Posted By DadsAFOL
 Posted: Oct 13, 2015 20:04
 Subject: Re: Resolving Address Mismatch on PayPal Orders
 Viewed: 123 times
 Topic: NEWS
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DadsAFOL (27833)

Location:  USA, California
Member Since Contact Type Status
Jan 31, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Constructibles™
In NEWS, QA_Ryan writes:
  In NEWS, WoutR writes:
  In NEWS, WoutR writes:
  In NEWS, Admin writes:
  (...)

Last time BrickLink adjusted the shipping address format this caused problems
because the address was no longer shown in the format my postal service prescribes.

Will this update cause a return of that problem?

Thanks for the quick response Ryan!

Thanks, I'll reply here too. The address fields in the update will match
the same fields that paypal uses for those countries, so for example Netherlands
accounts will not have a State field that could cause trouble. We have custom
fields like that for over the top 30 countries and the others will use the standard
Name / address 1 / address 2 (optional) city, state, and postal code.

- Ryan

I also strongly suggest that BL look at leveraging an API that validates address
formatting. Even though the fields will match what PayPal expects, there's
nothing that prevents users from entering data incorrectly. There are tools
that can help the user complete their address fully.

Since the BL address will be added to PayPal, its important that its a valid,
mailable address (this is how PayPal users end up with 20+ addresses in their
drop downs selectors).
 Author: WoutR View Messages Posted By WoutR
 Posted: Oct 13, 2015 20:24
 Subject: Re: Resolving Address Mismatch on PayPal Orders
 Viewed: 109 times
 Topic: NEWS
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WoutR (612)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Mar 8, 2011 Contact Member Buyer
Buying Privileges - OK
In NEWS, QA_Ryan writes:
  In NEWS, WoutR writes:
  In NEWS, WoutR writes:
  In NEWS, Admin writes:
  (...)

Last time BrickLink adjusted the shipping address format this caused problems
because the address was no longer shown in the format my postal service prescribes.

Will this update cause a return of that problem?

Thanks for the quick response Ryan!

Thanks, I'll reply here too. The address fields in the update will match
the same fields that paypal uses for those countries, so for example Netherlands
accounts will not have a State field that could cause trouble. We have custom
fields like that for over the top 30 countries and the others will use the standard
Name / address 1 / address 2 (optional) city, state, and postal code.

- Ryan

Thanks. That means it will not be a problem for the top 30+ countries.

www.postnl.com/Images/address-specifications-per-country_tcm19-22832.pdf
 Author: donja_nl View Messages Posted By donja_nl
 Posted: Oct 14, 2015 13:16
 Subject: Re: Resolving Address Mismatch on PayPal Orders
 Viewed: 90 times
 Topic: NEWS
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donja_nl (4952)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Dec 30, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Donnies Brick House
And in 2013 Yugoslavia was still a country where you can ship to ???

  www.postnl.com/Images/address-specifications-per-country_tcm19-22832.pdf
 Author: WoutR View Messages Posted By WoutR
 Posted: Oct 14, 2015 14:19
 Subject: Re: Resolving Address Mismatch on PayPal Orders
 Viewed: 83 times
 Topic: NEWS
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WoutR (612)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Mar 8, 2011 Contact Member Buyer
Buying Privileges - OK
In NEWS, donja_nl writes:
  And in 2013 Yugoslavia was still a country where you can ship to ???

  www.postnl.com/Images/address-specifications-per-country_tcm19-22832.pdf

Good question.

I know Somalia was omitted because there was no reliable partner that could actually
deliver mail when it got there. Not sure if mail to Somalia is accepted now.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Oct 13, 2015 19:06
 Subject: Re: Resolving Address Mismatch on PayPal Orders
 Viewed: 106 times
 Topic: NEWS
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Brickwilbo (1368)

Location:  Netherlands, Gelderland
Member Since Contact Type Status Collage
Oct 24, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: Brickwilbo Betuwe Bricks
Wouldn't it make more sense the other way around?
That the Paypal address gets copied into Bricklink Onsite payments.

In NEWS, Admin writes:
  In our efforts to make BrickLink a fully modernized website, we’re launching a new feature to help eliminate problem disputes that arise from shipping address discrepancies between BrickLink and PayPal. With this update, buyers and sellers no longer need to exchange notes regarding desired shipping address, thus expediting the order process.


* Address discrepancies between Buyer’s BrickLink order and PayPal account

BrickLink sellers are supposed to ship orders to the buyer’s address on the invoice. However, when sellers receive orders paid via PayPal, many sellers prefer to ship to the buyer’s confirmed PayPal address instead of their BrickLink order address when these two do not match. This is because sellers are eligible for PayPal Seller Protection only when items are shipped to a confirmed address on the PayPal transaction record. As some sellers are strictly applying this shipping policy without an exception, buyers often have trouble getting their orders delivered to their desired address when they have a different address on their PayPal account.


* Resolving Issues by Standardizing Shipping Address

This sticky situation can be avoided when a BrickLink buyer’s desired shipping address is automatically copied to and recorded as a valid Seller Protection address on PayPal so that both addresses always match.

In order for BrickLink addresses to be transferred and fully compatible with PayPal, BrickLink will begin to accept new shipping addresses only in a standardized format for each country. It will be mandatory for buyers to standardize their address when they submit their first order using PayPal onsite payment after this feature is launched.

Please note that this does not update the buyer’s address on their PayPal account. It will just override the transaction address for Seller Protection.

Buyers can convert their current default address into the standardized format on MyBrickLink My Persornal Information Change My Name & Address. Most of the address fields are broken down and automatically filled by default but buyers will need to make sure their converted address is correct.


* Remaining Issues

This auto-matching of address only works when orders are placed using the Onsite PayPal method. When a buyer leaves BrickLink.com to make a payment directly on PayPal.com, BrickLink has no control over the transaction. For these off-site PayPal transactions, the buyer’s BrickLink order address can still be different from PayPal’s confirmed Seller Protection address.

To avoid this, we strongly recommend that sellers set up and switch to Onsite PayPal transactions. Sellers can connect their PayPal account on My Store Settings My Payment Methods.


* When will this change take effect?

This update will be applied right after daily maintenance on Oct. 14, 2015 at 2 AM EST. All orders paid via Onsite PayPal will be affected by this update.

We hope this new feature will help buyers and sellers resolve PayPal shipping address mismatch issues.

Thanks,
BrickLink Team
 Author: picabo View Messages Posted By picabo
 Posted: Oct 13, 2015 19:22
 Subject: Re: Resolving Address Mismatch on PayPal Orders
 Viewed: 124 times
 Topic: NEWS
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picabo (1919)

Location:  USA, Rhode Island
Member Since Contact Type Status
Jan 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Abby's Spare Parts
In NEWS, Admin writes:

To only use Paypal (Onsite) we still need a way to differentiate between micropayment
accounts and regular accounts.

Pam


  In our efforts to make BrickLink a fully modernized website, we’re launching a new feature to help eliminate problem disputes that arise from shipping address discrepancies between BrickLink and PayPal. With this update, buyers and sellers no longer need to exchange notes regarding desired shipping address, thus expediting the order process.


* Address discrepancies between Buyer’s BrickLink order and PayPal account

BrickLink sellers are supposed to ship orders to the buyer’s address on the invoice. However, when sellers receive orders paid via PayPal, many sellers prefer to ship to the buyer’s confirmed PayPal address instead of their BrickLink order address when these two do not match. This is because sellers are eligible for PayPal Seller Protection only when items are shipped to a confirmed address on the PayPal transaction record. As some sellers are strictly applying this shipping policy without an exception, buyers often have trouble getting their orders delivered to their desired address when they have a different address on their PayPal account.


* Resolving Issues by Standardizing Shipping Address

This sticky situation can be avoided when a BrickLink buyer’s desired shipping address is automatically copied to and recorded as a valid Seller Protection address on PayPal so that both addresses always match.

In order for BrickLink addresses to be transferred and fully compatible with PayPal, BrickLink will begin to accept new shipping addresses only in a standardized format for each country. It will be mandatory for buyers to standardize their address when they submit their first order using PayPal onsite payment after this feature is launched.

Please note that this does not update the buyer’s address on their PayPal account. It will just override the transaction address for Seller Protection.

Buyers can convert their current default address into the standardized format on MyBrickLink My Persornal Information Change My Name & Address. Most of the address fields are broken down and automatically filled by default but buyers will need to make sure their converted address is correct.


* Remaining Issues

This auto-matching of address only works when orders are placed using the Onsite PayPal method. When a buyer leaves BrickLink.com to make a payment directly on PayPal.com, BrickLink has no control over the transaction. For these off-site PayPal transactions, the buyer’s BrickLink order address can still be different from PayPal’s confirmed Seller Protection address.

To avoid this, we strongly recommend that sellers set up and switch to Onsite PayPal transactions. Sellers can connect their PayPal account on My Store Settings My Payment Methods.


* When will this change take effect?

This update will be applied right after daily maintenance on Oct. 14, 2015 at 2 AM EST. All orders paid via Onsite PayPal will be affected by this update.

We hope this new feature will help buyers and sellers resolve PayPal shipping address mismatch issues.

Thanks,
BrickLink Team
 Author: BUC View Messages Posted By BUC
 Posted: Oct 13, 2015 20:19
 Subject: Re: Resolving Address Mismatch on PayPal Orders
 Viewed: 105 times
 Topic: NEWS
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BUC (4116)

Location:  USA, Texas
Member Since Contact Type Status
Feb 17, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bricks Under Construction
In NEWS, picabo writes:
  In NEWS, Admin writes:

To only use Paypal (Onsite) we still need a way to differentiate between micropayment
accounts and regular accounts.

Pam


+1

We cannot enable PayPal (Onsite) payments until the option for 2 or more PayPal
accounts is set up.
 Author: dmoser22 View Messages Posted By dmoser22
 Posted: Oct 13, 2015 21:30
 Subject: Re: Resolving Address Mismatch on PayPal Orders
 Viewed: 106 times
 Topic: NEWS
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dmoser22 (3835)

Location:  USA, California
Member Since Contact Type Status Collage
Apr 28, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: Boney's Brickyard
In NEWS, BUC writes:
  In NEWS, picabo writes:
  In NEWS, Admin writes:

To only use Paypal (Onsite) we still need a way to differentiate between micropayment
accounts and regular accounts.

Pam


+1

We cannot enable PayPal (Onsite) payments until the option for 2 or more PayPal
accounts is set up.

Agreed - I'm in the same position. Would be happy to start using Onsite
Payments but not at the cost of giving up micropayment rates.

-djm
 Author: dcarmine View Messages Posted By dcarmine
 Posted: Oct 14, 2015 02:24
 Subject: Re: Resolving Address Mismatch on PayPal Orders
 Viewed: 110 times
 Topic: NEWS
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dcarmine (5116)

Location:  USA, Nebraska
Member Since Contact Type Status
Sep 11, 2002 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Nebraska Brick Store
Me too!


In NEWS, picabo writes:
  In NEWS, Admin writes:

To only use Paypal (Onsite) we still need a way to differentiate between micropayment
accounts and regular accounts.

Pam


  In our efforts to make BrickLink a fully modernized website, we’re launching a new feature to help eliminate problem disputes that arise from shipping address discrepancies between BrickLink and PayPal. With this update, buyers and sellers no longer need to exchange notes regarding desired shipping address, thus expediting the order process.


* Address discrepancies between Buyer’s BrickLink order and PayPal account

BrickLink sellers are supposed to ship orders to the buyer’s address on the invoice. However, when sellers receive orders paid via PayPal, many sellers prefer to ship to the buyer’s confirmed PayPal address instead of their BrickLink order address when these two do not match. This is because sellers are eligible for PayPal Seller Protection only when items are shipped to a confirmed address on the PayPal transaction record. As some sellers are strictly applying this shipping policy without an exception, buyers often have trouble getting their orders delivered to their desired address when they have a different address on their PayPal account.


* Resolving Issues by Standardizing Shipping Address

This sticky situation can be avoided when a BrickLink buyer’s desired shipping address is automatically copied to and recorded as a valid Seller Protection address on PayPal so that both addresses always match.

In order for BrickLink addresses to be transferred and fully compatible with PayPal, BrickLink will begin to accept new shipping addresses only in a standardized format for each country. It will be mandatory for buyers to standardize their address when they submit their first order using PayPal onsite payment after this feature is launched.

Please note that this does not update the buyer’s address on their PayPal account. It will just override the transaction address for Seller Protection.

Buyers can convert their current default address into the standardized format on MyBrickLink My Persornal Information Change My Name & Address. Most of the address fields are broken down and automatically filled by default but buyers will need to make sure their converted address is correct.


* Remaining Issues

This auto-matching of address only works when orders are placed using the Onsite PayPal method. When a buyer leaves BrickLink.com to make a payment directly on PayPal.com, BrickLink has no control over the transaction. For these off-site PayPal transactions, the buyer’s BrickLink order address can still be different from PayPal’s confirmed Seller Protection address.

To avoid this, we strongly recommend that sellers set up and switch to Onsite PayPal transactions. Sellers can connect their PayPal account on My Store Settings My Payment Methods.


* When will this change take effect?

This update will be applied right after daily maintenance on Oct. 14, 2015 at 2 AM EST. All orders paid via Onsite PayPal will be affected by this update.

We hope this new feature will help buyers and sellers resolve PayPal shipping address mismatch issues.

Thanks,
BrickLink Team
 Author: brickbrowser View Messages Posted By brickbrowser
 Posted: Oct 16, 2015 12:00
 Subject: Re: Resolving Address Mismatch on PayPal Orders
 Viewed: 105 times
 Topic: NEWS
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brickbrowser (5187)

Location:  United Kingdom, Scotland
Member Since Contact Type Status Collage
Nov 25, 2001 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: Brickshop UK
The new address system seems to have introduced an unexpected consequence for
sellers who edit their address, but opt to omit the 'optional' county
field. Turns out that this field is used to position a seller's store in
the appropriate grouping on the country listing page ie: http://www.bricklink.com/browseStores.asp?countryID=UK&groupState=Y

Sellers who omit the county field will now find themselves grouped like refugees
in no man's land. It was fun when it was just me in there, but it soon got
a bit crowded, so I'm back where I belong
 


 Author: QuarkyBricks View Messages Posted By QuarkyBricks
 Posted: Oct 20, 2015 11:07
 Subject: Re: Resolving Address Mismatch on PayPal Orders
 Viewed: 90 times
 Topic: NEWS
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QuarkyBricks (670)

Location:  USA, Virginia
Member Since Contact Type Status
Jul 8, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Quarky Bricks
I've had multiple buyers tell me that they cannot complete the checkout process
and keep getting the error "There was a problem saving your address. Please check
all the required address fields." All required fields are filled out (they sent
a screenshot of the checkout process).

Anyone have any idea as to what's happening? I am assuming that since the
problem is happening to multiple buyers in my store that the problem is on our
end. We were able to place an order today at another store without an issue.

Thanks
Chris
Quarky Bricks


In NEWS, Admin writes:
  In our efforts to make BrickLink a fully modernized website, we’re launching a new feature to help eliminate problem disputes that arise from shipping address discrepancies between BrickLink and PayPal. With this update, buyers and sellers no longer need to exchange notes regarding desired shipping address, thus expediting the order process.


* Address discrepancies between Buyer’s BrickLink order and PayPal account

BrickLink sellers are supposed to ship orders to the buyer’s address on the invoice. However, when sellers receive orders paid via PayPal, many sellers prefer to ship to the buyer’s confirmed PayPal address instead of their BrickLink order address when these two do not match. This is because sellers are eligible for PayPal Seller Protection only when items are shipped to a confirmed address on the PayPal transaction record. As some sellers are strictly applying this shipping policy without an exception, buyers often have trouble getting their orders delivered to their desired address when they have a different address on their PayPal account.


* Resolving Issues by Standardizing Shipping Address

This sticky situation can be avoided when a BrickLink buyer’s desired shipping address is automatically copied to and recorded as a valid Seller Protection address on PayPal so that both addresses always match.

In order for BrickLink addresses to be transferred and fully compatible with PayPal, BrickLink will begin to accept new shipping addresses only in a standardized format for each country. It will be mandatory for buyers to standardize their address when they submit their first order using PayPal onsite payment after this feature is launched.

Please note that this does not update the buyer’s address on their PayPal account. It will just override the transaction address for Seller Protection.

Buyers can convert their current default address into the standardized format on MyBrickLink My Persornal Information Change My Name & Address. Most of the address fields are broken down and automatically filled by default but buyers will need to make sure their converted address is correct.


* Remaining Issues

This auto-matching of address only works when orders are placed using the Onsite PayPal method. When a buyer leaves BrickLink.com to make a payment directly on PayPal.com, BrickLink has no control over the transaction. For these off-site PayPal transactions, the buyer’s BrickLink order address can still be different from PayPal’s confirmed Seller Protection address.

To avoid this, we strongly recommend that sellers set up and switch to Onsite PayPal transactions. Sellers can connect their PayPal account on My Store Settings My Payment Methods.


* When will this change take effect?

This update will be applied right after daily maintenance on Oct. 14, 2015 at 2 AM EST. All orders paid via Onsite PayPal will be affected by this update.

We hope this new feature will help buyers and sellers resolve PayPal shipping address mismatch issues.

Thanks,
BrickLink Team
 Author: qa_ryan View Messages Posted By qa_ryan
 Posted: Oct 21, 2015 17:42
 Subject: Re: Resolving Address Mismatch on PayPal Orders
 Viewed: 121 times
 Topic: NEWS
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qa_ryan (3)

Location:  USA, Catalonia
Member Since Contact Type Status Collage
Jun 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store Closed Store: Ryans Brick Boutique
Hello,

It came to our attention there was some circumstances where users were unable
to complete the checkout process or send payment using PayPal (onsite) after
this update. We have now released fixes for these issues, please try again if
you were having trouble.

Let us know at the help desk or at bugs@bricklink.com if you or your shoppers
have any problems and we will help you individually.

Sincerely,
Ryan

In NEWS, QuarkyLLC writes:
  I've had multiple buyers tell me that they cannot complete the checkout process
and keep getting the error "There was a problem saving your address. Please check
all the required address fields." All required fields are filled out (they sent
a screenshot of the checkout process).

Anyone have any idea as to what's happening? I am assuming that since the
problem is happening to multiple buyers in my store that the problem is on our
end. We were able to place an order today at another store without an issue.

Thanks
Chris
Quarky Bricks