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| | | Author: | popsicle  | | Posted: | May 5, 2015 17:06 | | Subject: | (Cancelled) | | Viewed: | 583 times | | Topic: | Suggestions | | Status: | Discarded | |
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| | (Cancelled) |
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| | | | | Author: | Cyndis_Bricks | | Posted: | May 5, 2015 17:09 | | Subject: | Re: Maybe something can be done? | | Viewed: | 108 times | | Topic: | Suggestions | |
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| In Suggestions, popsicle writes:
| | I seem to be receiving this type of request more frequently. I would say every
other day......
Hello, i want to buy some minifigs in your store, is there some discount for
reseller if i buy more than 50usd, and can u lower the custom declare / invoice
letter under 50usd and mark as a gift or just sent with no value and no invoice
in the package, coz there is a high price tax in indonesia if i buy more than
50usd, thanks before
As most seem to come from a particular region of the world, I understand it's
often a simple cultural difference, but not always.
I have standard form reply, that I copy and paste. However, maybe some thought
can be given to addressing this increasingly common issue, site-wide.
I have one member from Germany who first placed the order and paid, then pretty
much demanded customs fraud. Still dealing with that shipped order. If I pasted
his correspondence here, many would most likely think it fiction 
Here's where I'm way over my head....can code be written that would give
a pop-up banner, when a member attempts to message or order from another member
of a differing country? Maybe something with a fairly benign statement regarding
customs forms.
Until then, I'll just keep copying and pasting 
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Hello Popsicle, we just got that EXACT, word for word request a few days ago.
I vote yes.
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| | | | | | | Author: | popsicle | | Posted: | May 5, 2015 17:10 | | Subject: | (Cancelled) | | Viewed: | 70 times | | Topic: | Suggestions | |
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| | (Cancelled) |
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| | | | | Author: | Brickwilbo | | Posted: | May 5, 2015 17:13 | | Subject: | Re: Maybe something can be done? | | Viewed: | 68 times | | Topic: | Suggestions | |
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| Report to Admin.
In Suggestions, popsicle writes:
| | I seem to be receiving this type of request more frequently. I would say every
other day......
Hello, i want to buy some minifigs in your store, is there some discount for
reseller if i buy more than 50usd, and can u lower the custom declare / invoice
letter under 50usd and mark as a gift or just sent with no value and no invoice
in the package, coz there is a high price tax in indonesia if i buy more than
50usd, thanks before
As most seem to come from a particular region of the world, I understand it's
often a simple cultural difference, but not always.
I have standard form reply, that I copy and paste. However, maybe some thought
can be given to addressing this increasingly common issue, site-wide.
I have one member from Germany who first placed the order and paid, then pretty
much demanded customs fraud. Still dealing with that shipped order. If I pasted
his correspondence here, many would most likely think it fiction
Here's where I'm way over my head....can code be written that would give
a pop-up banner, when a member attempts to message or order from another member
of a differing country? Maybe something with a fairly benign statement regarding
customs forms.
Until then, I'll just keep copying and pasting
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| | | | | | | Author: | Cyndis_Bricks | | Posted: | May 5, 2015 17:21 | | Subject: | Re: Maybe something can be done? | | Viewed: | 62 times | | Topic: | Suggestions | |
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| In Suggestions, Brickwilbo writes:
Yes I should have, but didn't think of that. I have already deleted the
message.
| | In Suggestions, popsicle writes:
| | I seem to be receiving this type of request more frequently. I would say every
other day......
Hello, i want to buy some minifigs in your store, is there some discount for
reseller if i buy more than 50usd, and can u lower the custom declare / invoice
letter under 50usd and mark as a gift or just sent with no value and no invoice
in the package, coz there is a high price tax in indonesia if i buy more than
50usd, thanks before
As most seem to come from a particular region of the world, I understand it's
often a simple cultural difference, but not always.
I have standard form reply, that I copy and paste. However, maybe some thought
can be given to addressing this increasingly common issue, site-wide.
I have one member from Germany who first placed the order and paid, then pretty
much demanded customs fraud. Still dealing with that shipped order. If I pasted
his correspondence here, many would most likely think it fiction
Here's where I'm way over my head....can code be written that would give
a pop-up banner, when a member attempts to message or order from another member
of a differing country? Maybe something with a fairly benign statement regarding
customs forms.
Until then, I'll just keep copying and pasting
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| | | | | Author: | George_Lucy | | Posted: | May 5, 2015 17:19 | | Subject: | Re: Maybe something can be done? | | Viewed: | 95 times | | Topic: | Suggestions | |
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| I just got one get them all the time.
from: Sent on: May 5, 2015 13:34
Because it is still pending, i want to cancel my order, can u help me doing that
please. thx you.
from: Sent on: May 3, 2015 13:19
Help me to avoid tax in my country by give a note that the item price is only
49USD. can u help me with this one? thx
In Suggestions, popsicle writes:
| | I seem to be receiving this type of request more frequently. I would say every
other day......
Hello, i want to buy some minifigs in your store, is there some discount for
reseller if i buy more than 50usd, and can u lower the custom declare / invoice
letter under 50usd and mark as a gift or just sent with no value and no invoice
in the package, coz there is a high price tax in indonesia if i buy more than
50usd, thanks before
As most seem to come from a particular region of the world, I understand it's
often a simple cultural difference, but not always.
I have standard form reply, that I copy and paste. However, maybe some thought
can be given to addressing this increasingly common issue, site-wide.
I have one member from Germany who first placed the order and paid, then pretty
much demanded customs fraud. Still dealing with that shipped order. If I pasted
his correspondence here, many would most likely think it fiction
Here's where I'm way over my head....can code be written that would give
a pop-up banner, when a member attempts to message or order from another member
of a differing country? Maybe something with a fairly benign statement regarding
customs forms.
Until then, I'll just keep copying and pasting
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| | | | | | | Author: | Cyndis_Bricks | | Posted: | May 5, 2015 17:24 | | Subject: | Re: Maybe something can be done? | | Viewed: | 69 times | | Topic: | Suggestions | |
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| In Suggestions, George_Lucy writes:
| | I just got one get them all the time.
from: Sent on: May 5, 2015 13:34
Because it is still pending, i want to cancel my order, can u help me doing that
please. thx you.
from: Sent on: May 3, 2015 13:19
Help me to avoid tax in my country by give a note that the item price is only
49USD. can u help me with this one? thx
|
Maybe we need a CFR, Customs Fraud Request.
| |
In Suggestions, popsicle writes:
| | I seem to be receiving this type of request more frequently. I would say every
other day......
Hello, i want to buy some minifigs in your store, is there some discount for
reseller if i buy more than 50usd, and can u lower the custom declare / invoice
letter under 50usd and mark as a gift or just sent with no value and no invoice
in the package, coz there is a high price tax in indonesia if i buy more than
50usd, thanks before
As most seem to come from a particular region of the world, I understand it's
often a simple cultural difference, but not always.
I have standard form reply, that I copy and paste. However, maybe some thought
can be given to addressing this increasingly common issue, site-wide.
I have one member from Germany who first placed the order and paid, then pretty
much demanded customs fraud. Still dealing with that shipped order. If I pasted
his correspondence here, many would most likely think it fiction
Here's where I'm way over my head....can code be written that would give
a pop-up banner, when a member attempts to message or order from another member
of a differing country? Maybe something with a fairly benign statement regarding
customs forms.
Until then, I'll just keep copying and pasting
|
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| | | | | | | | | Author: | dcarmine | | Posted: | May 5, 2015 18:58 | | Subject: | Re: Maybe something can be done? | | Viewed: | 78 times | | Topic: | Suggestions | |
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| In Suggestions, Cyndis_Bricks writes:
| | In Suggestions, George_Lucy writes:
| | I just got one get them all the time.
from: Sent on: May 5, 2015 13:34
Because it is still pending, i want to cancel my order, can u help me doing that
please. thx you.
from: Sent on: May 3, 2015 13:19
Help me to avoid tax in my country by give a note that the item price is only
49USD. can u help me with this one? thx
|
Maybe we need a CFR, Customs Fraud Request.
|
Yes, ^ This!! Then if they get one, a little pirate hat is attached to their
user name, like the green and blue construction helmets.
Donna
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| |
In Suggestions, popsicle writes:
| | I seem to be receiving this type of request more frequently. I would say every
other day......
Hello, i want to buy some minifigs in your store, is there some discount for
reseller if i buy more than 50usd, and can u lower the custom declare / invoice
letter under 50usd and mark as a gift or just sent with no value and no invoice
in the package, coz there is a high price tax in indonesia if i buy more than
50usd, thanks before
As most seem to come from a particular region of the world, I understand it's
often a simple cultural difference, but not always.
I have standard form reply, that I copy and paste. However, maybe some thought
can be given to addressing this increasingly common issue, site-wide.
I have one member from Germany who first placed the order and paid, then pretty
much demanded customs fraud. Still dealing with that shipped order. If I pasted
his correspondence here, many would most likely think it fiction
Here's where I'm way over my head....can code be written that would give
a pop-up banner, when a member attempts to message or order from another member
of a differing country? Maybe something with a fairly benign statement regarding
customs forms.
Until then, I'll just keep copying and pasting
|
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| | | | | | | | | | | Author: | Teup | | Posted: | May 5, 2015 19:08 | | Subject: | Re: Maybe something can be done? | | Viewed: | 53 times | | Topic: | Suggestions | |
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| In Suggestions, dcarmine writes:
| | In Suggestions, Cyndis_Bricks writes:
| | In Suggestions, George_Lucy writes:
| | I just got one get them all the time.
from: Sent on: May 5, 2015 13:34
Because it is still pending, i want to cancel my order, can u help me doing that
please. thx you.
from: Sent on: May 3, 2015 13:19
Help me to avoid tax in my country by give a note that the item price is only
49USD. can u help me with this one? thx
|
Maybe we need a CFR, Customs Fraud Request.
|
Yes, ^ This!! Then if they get one, a little pirate hat is attached to their
user name, like the green and blue construction helmets.
Donna
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Oh then I'm CERTAINLY going to request it 
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| | | | | Author: | Teup | | Posted: | May 5, 2015 17:44 | | Subject: | Re: Maybe something can be done? | | Viewed: | 72 times | | Topic: | Suggestions | |
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| In Suggestions, popsicle writes:
| | I seem to be receiving this type of request more frequently. I would say every
other day......
Hello, i want to buy some minifigs in your store, is there some discount for
reseller if i buy more than 50usd, and can u lower the custom declare / invoice
letter under 50usd and mark as a gift or just sent with no value and no invoice
in the package, coz there is a high price tax in indonesia if i buy more than
50usd, thanks before
As most seem to come from a particular region of the world, I understand it's
often a simple cultural difference, but not always.
I have standard form reply, that I copy and paste. However, maybe some thought
can be given to addressing this increasingly common issue, site-wide.
I have one member from Germany who first placed the order and paid, then pretty
much demanded customs fraud. Still dealing with that shipped order. If I pasted
his correspondence here, many would most likely think it fiction
Here's where I'm way over my head....can code be written that would give
a pop-up banner, when a member attempts to message or order from another member
of a differing country? Maybe something with a fairly benign statement regarding
customs forms.
Until then, I'll just keep copying and pasting
|
Good point, I think it'd be useful to have a friendly message just like you
described. It's often a cultural thing, e.g. over here it's not a big
deal and asking for it is definitely not intended as "making someone commit a
crime" but e.g. Americans sometimes take it as if you're trying to hire them
to kill someone So if the BL interface just says not to do custom fraud, everyone
can just go by that because it's the system, and that way hopefully avoid
the offense and heated debate.
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| | | | | Author: | popsicle | | Posted: | May 5, 2015 18:33 | | Subject: | (Cancelled) | | Viewed: | 96 times | | Topic: | Suggestions | |
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| | (Cancelled) |
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| | | | | | | Author: | Teup | | Posted: | May 5, 2015 19:06 | | Subject: | Re: Maybe something can be done? | | Viewed: | 60 times | | Topic: | Suggestions | |
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| In Suggestions, popsicle writes:
| | In Suggestions, popsicle writes:
| | I seem to be receiving this type of request more frequently. I would say every
other day......
Hello, i want to buy some minifigs in your store, is there some discount for
reseller if i buy more than 50usd, and can u lower the custom declare / invoice
letter under 50usd and mark as a gift or just sent with no value and no invoice
in the package, coz there is a high price tax in indonesia if i buy more than
50usd, thanks before
As most seem to come from a particular region of the world, I understand it's
often a simple cultural difference, but not always.
I have standard form reply, that I copy and paste. However, maybe some thought
can be given to addressing this increasingly common issue, site-wide.
I have one member from Germany who first placed the order and paid, then pretty
much demanded customs fraud. Still dealing with that shipped order. If I pasted
his correspondence here, many would most likely think it fiction
Here's where I'm way over my head....can code be written that would give
a pop-up banner, when a member attempts to message or order from another member
of a differing country? Maybe something with a fairly benign statement regarding
customs forms.
Until then, I'll just keep copying and pasting
|
Let me expand my thoughts a little more here.....
I don't really know what constitutes customs fraud as per US import and customs
statute.
I know there are cultural difference to consider
I know it's fraudulent
I know it's dishonest
I know having a stranger ask me to lie, feels bitting. Personally I can't
feature asking another to lie on my behalf. Especially, to save a few bucks....
|
I think it's important not to take it personal. In many a buyer's reasoning,
the shipping of the order is kind of someone (the seller) being the remote extension
of the buyer, the buyer dictates their address, wants you to put on some stamps,
write this and that on it, declare a value of ....
So I think it's good as a seller to take yourself out of the equation in
this reasoning. I don't see it as "the buyer making the seller lie" but rather
"the buyer lying and trying to have the seller pen that down." Maybe if you look
at it that way, it doesn't feel insulting.
I've said it several times here, to every post office I go the personel will
tell me to write a low value on it and warn me about it if I don't, I could
either take that as them "making me lie", causing me to become angry, or take
it as them trying to help 
I voted yes on the suggestion because it'd be good if the interface mentions
customs fraud is not to be expected or asked, avoiding misunderstandings and
friction between buyer and seller.
(What suddenly happened to that other customs post o_O I saw one branch was kind
of rotten, but to cut down the whole tree..? )
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| | | | | | | | | Author: | popsicle | | Posted: | May 5, 2015 19:15 | | Subject: | (Cancelled) | | Viewed: | 78 times | | Topic: | Suggestions | |
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| | (Cancelled) |
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| | | | | | | | | Author: | WoutR | | Posted: | May 5, 2015 20:20 | | Subject: | Re: Maybe something can be done? | | Viewed: | 46 times | | Topic: | Suggestions | |
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| In Suggestions, Teup writes:
| | I've said it several times here, to every post office I go the personel will
tell me to write a low value on it and warn me about it if I don't, I could
either take that as them "making me lie", causing me to become angry, or take
it as them trying to help
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This is NOT an official policy. It is just poor training of the post office staff.
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| | | | | | | | | Author: | goshe7 | | Posted: | May 5, 2015 20:54 | | Subject: | Re: Maybe something can be done? | | Viewed: | 41 times | | Topic: | Suggestions | |
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| | | In Suggestions, Teup writes:
| | In Suggestions, popsicle writes:
I don't really know what constitutes customs fraud as per US import and customs
statute.
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|
Same here. But ignoring the interpretation of the law, I revert to common sense.
If I was under investigation for this type of fraud and a law enforcement official
presented me with a package, from which he removed the invoice for the order,
what value would I want on the customs form? The unequivocal answer is the amount
the buyer paid for the items.
Sure I can attempt to justify some other value. "This is what I paid for the
items". "I opened the item after purchase per the pre-arranged agreement, so
it isn't worth as much". "This is a promotional item given for free, so
it really has no declarable value". But I don't feel any of those are as
black-and-white as an invoice that shows a value at which you assessed the items
(your sale price) and at which the buyer assessed the items (the same purchase
price).
I choose to believe that even if I have given the incorrect answer, my
intent to comply with applicable laws is clearly evident and I will be treated
with corresponding leniency. No guarantees, of course.
| | | |
I know there are cultural difference to consider
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That is a two-way street. If I travel to the UK, I don't insist that everyone
drive on the left side of the road to accommodate my cultural upbringing. And
I would venture it would be completely insulting if I was to even suggest as
much.
I'm inclined to be lenient on the price negotiation as that is both more
worldwide (with varying levels of practice) and not clearly addressed in my store
terms.
| | | |
I know it's fraudulent
I know it's dishonest
I know having a stranger ask me to lie, feels bitting. Personally I can't
feature asking another to lie on my behalf. Especially, to save a few bucks....
|
I think it's important not to take it personal. In many a buyer's reasoning,
the shipping of the order is kind of someone (the seller) being the remote extension
of the buyer, the buyer dictates their address, wants you to put on some stamps,
write this and that on it, declare a value of ....
So I think it's good as a seller to take yourself out of the equation in
this reasoning. I don't see it as "the buyer making the seller lie" but rather
"the buyer lying and trying to have the seller pen that down." Maybe if you look
at it that way, it doesn't feel insulting.
|
I am willing to steal LEGO. Are there any sellers out there willing to go into
the store, take it for me, and ship? I'll gladly pay shipping and a small
token for your efforts. (Just a different, more extreme extension of the same
line of thought).
| | I've said it several times here, to every post office I go the personel will
tell me to write a low value on it and warn me about it if I don't, I could
either take that as them "making me lie", causing me to become angry, or take
it as them trying to help
I voted yes on the suggestion because it'd be good if the interface mentions
customs fraud is not to be expected or asked, avoiding misunderstandings and
friction between buyer and seller.
(What suddenly happened to that other customs post o_O I saw one branch was kind
of rotten, but to cut down the whole tree..? )
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| | | | | | | Author: | dcarmine | | Posted: | May 5, 2015 19:11 | | Subject: | Re: Maybe something can be done? | | Viewed: | 53 times | | Topic: | Suggestions | |
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| In Suggestions, popsicle writes:
| | In Suggestions, popsicle writes:
| | I seem to be receiving this type of request more frequently. I would say every
other day......
Hello, i want to buy some minifigs in your store, is there some discount for
reseller if i buy more than 50usd, and can u lower the custom declare / invoice
letter under 50usd and mark as a gift or just sent with no value and no invoice
in the package, coz there is a high price tax in indonesia if i buy more than
50usd, thanks before
As most seem to come from a particular region of the world, I understand it's
often a simple cultural difference, but not always.
I have standard form reply, that I copy and paste. However, maybe some thought
can be given to addressing this increasingly common issue, site-wide.
I have one member from Germany who first placed the order and paid, then pretty
much demanded customs fraud. Still dealing with that shipped order. If I pasted
his correspondence here, many would most likely think it fiction
Here's where I'm way over my head....can code be written that would give
a pop-up banner, when a member attempts to message or order from another member
of a differing country? Maybe something with a fairly benign statement regarding
customs forms.
Until then, I'll just keep copying and pasting
|
Let me expand my thoughts a little more here.....
I don't really know what constitutes customs fraud as per US import and customs
statute.
|
Stating anything other than the truth about what you are shipping. Sending merchandise
as a gift, stating the value is anything other than the actual value that should
be on an invoice attached to the outside of the package, filling out anything
on the form with info that is not true.
| |
I know there are cultural difference to consider
|
Definitely...I think most of us in the US feel badly for buyers in other countries
that have to live with extra taxes or even government corruption to buy items
from around the world. I know I do.
It's a felony if you get caught. I don't want to go to jail for doing
it!
| |
I know it's dishonest
I know having a stranger ask me to lie, feels bitting. Personally I can't
feature asking another to lie on my behalf. Especially, to save a few bucks....
|
In some countries it can be a lot more than a few bucks...several hundred can
be common depending on the order amount.
It's a tough situation to have to deal with...unfortunately the only choice
for sellers in the US is to fill it out honestly.
Foster has had a number of deep threads on this subject. Maybe he will chime
in.
Donna
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| | | | | Author: | Cyndis_Bricks | | Posted: | May 5, 2015 20:12 | | Subject: | Re: Maybe something can be done? | | Viewed: | 84 times | | Topic: | Suggestions | |
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| In Suggestions, popsicle writes:
| | I seem to be receiving this type of request more frequently. I would say every
other day......
Hello, i want to buy some minifigs in your store, is there some discount for
reseller if i buy more than 50usd, and can u lower the custom declare / invoice
letter under 50usd and mark as a gift or just sent with no value and no invoice
in the package, coz there is a high price tax in indonesia if i buy more than
50usd, thanks before
As most seem to come from a particular region of the world, I understand it's
often a simple cultural difference, but not always.
I have standard form reply, that I copy and paste. However, maybe some thought
can be given to addressing this increasingly common issue, site-wide.
I have one member from Germany who first placed the order and paid, then pretty
much demanded customs fraud. Still dealing with that shipped order. If I pasted
his correspondence here, many would most likely think it fiction
Here's where I'm way over my head....can code be written that would give
a pop-up banner, when a member attempts to message or order from another member
of a differing country? Maybe something with a fairly benign statement regarding
customs forms.
Until then, I'll just keep copying and pasting
|
Because of this, and thinking about it, I have added this to our Terms page:
We WILL NOT CHANGE THE COSTS ON CUSTOMS FORMS! If you ask, you will be stoplisted.
If you order from us, and then ask, the order will be canceled and then you will
be stoplisted.
What do you think? Will this stand up? Do I need to change any of the wording?
Can we cancel the order because of this?
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| | | | | | | Author: | ToriHada | | Posted: | May 5, 2015 21:34 | | Subject: | Re: Maybe something can be done? | | Viewed: | 69 times | | Topic: | Suggestions | |
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| In Suggestions, Cyndis_Bricks writes:
| |
Because of this, and thinking about it, I have added this to our Terms page:
We WILL NOT CHANGE THE COSTS ON CUSTOMS FORMS! If you ask, you will be stoplisted.
If you order from us, and then ask, the order will be canceled and then you will
be stoplisted.
What do you think? Will this stand up? Do I need to change any of the wording?
Can we cancel the order because of this?
|
This is one way to handle these requests. But it also helps these buyers continue
shopping for less scrupulous sellers who will agree to customs fraud. On the
other hand, refusing to commit customs fraud and insisting that the buyer follow
through with the order creates other risks. One such risk is that the buyer may
file a bogus PayPal claim for non-receipt to penalize the seller or recover the
extra costs he had to pay due to the seller's refusal to lie on the customs
forms. Although this has never happened to me, I have heard from other members
this happened to. Also, buyers have threatened me with this at least three times
already. I always thank them for putting their threat in writing and providing
me with evidence I can send to PayPal and their own customs authorities.
Because of the above, I now reserve the right to require fully insured and trackable
shipping for any buyer who requests customs fraud. And I have done this several
times already. The cost to them was significantly more.
For buyers who give you a hard time about this, you might want to consider forwarding
their emails to their local customs agency. You can usually google where to report
such fraud in particular countries. I had to do this once to a UK buyer who became
very hostile, argumentative and threatening when I refused his request for customs
fraud. But most times I simply suggest to them "Why don't we ask your country's
customs authorities if your request is OK with them?" That usually shuts them
up. Cultural or not, ALL buyers who request this KNOW that it is wrong as far
as their own government is concerned.
Oh, and if they claim other sellers do it for them, I usually ask who and they
sometimes tell me. I have been compiling a list of sellers who allegedly do this
and I will usually least favorite those whose names buyers mention several times.
This list may also come in handy in the future, from a legal point of view.
Thor
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| | | | | | | Author: | yorbrick | | Posted: | May 6, 2015 06:01 | | Subject: | Re: Maybe something can be done? | | Viewed: | 56 times | | Topic: | Suggestions | |
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| | | We WILL NOT CHANGE THE COSTS ON CUSTOMS FORMS! If you ask, you will be stoplisted.
If you order from us, and then ask, the order will be canceled and then you will
be stoplisted.
What do you think? Will this stand up? Do I need to change any of the wording?
Can we cancel the order because of this?
|
I think that you do need to change the wording. What are the "costs" that you
put on the customs form? Do you put the price of goods as bought from you or
the order total including postage? Making that clear will help international
buyers decide whether to buy from you, and how much they can buy before having
to pay import costs.
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| | | | | | | | | Author: | WoutR | | Posted: | May 6, 2015 06:05 | | Subject: | Re: Maybe something can be done? | | Viewed: | 65 times | | Topic: | Suggestions | |
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| In Suggestions, mabccc writes:
| | | | We WILL NOT CHANGE THE COSTS ON CUSTOMS FORMS! If you ask, you will be stoplisted.
If you order from us, and then ask, the order will be canceled and then you will
be stoplisted.
What do you think? Will this stand up? Do I need to change any of the wording?
Can we cancel the order because of this?
|
I think that you do need to change the wording. What are the "costs" that you
put on the customs form? Do you put the price of goods as bought from you or
the order total including postage? Making that clear will help international
buyers decide whether to buy from you, and how much they can buy before having
to pay import costs.
|
In addition, do not use ALL CAPITALS.
To me, it makes you seem frustrated (shouting) instead of sensible.
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| | | | | | | | | | | Author: | yorbrick | | Posted: | May 6, 2015 08:05 | | Subject: | Re: Maybe something can be done? | | Viewed: | 35 times | | Topic: | Suggestions | |
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| In Suggestions, WoutR writes:
| | In Suggestions, mabccc writes:
| | | | We WILL NOT CHANGE THE COSTS ON CUSTOMS FORMS! If you ask, you will be stoplisted.
If you order from us, and then ask, the order will be canceled and then you will
be stoplisted.
What do you think? Will this stand up? Do I need to change any of the wording?
Can we cancel the order because of this?
|
I think that you do need to change the wording. What are the "costs" that you
put on the customs form? Do you put the price of goods as bought from you or
the order total including postage? Making that clear will help international
buyers decide whether to buy from you, and how much they can buy before having
to pay import costs.
|
In addition, do not use ALL CAPITALS.
To me, it makes you seem frustrated (shouting) instead of sensible.
|
I don't mind the all caps there, it highlights the important points. However,
as a buyer I often ask stores what value they will put on the customs form -
the parts price or the parts price plus postage. If I ask here, then there's
a good chance that the question will be misinterpreted as it is about customs
forms and I'm going to get stoplisted, so I'd probably just move on to
another store where questions are allowed.
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| | | | | | | | | Author: | Cyndis_Bricks | | Posted: | May 6, 2015 09:54 | | Subject: | Re: Maybe something can be done? | | Viewed: | 46 times | | Topic: | Suggestions | |
|
| In Suggestions, mabccc writes:
| | | | We WILL NOT CHANGE THE COSTS ON CUSTOMS FORMS! If you ask, you will be stoplisted.
If you order from us, and then ask, the order will be canceled and then you will
be stoplisted.
What do you think? Will this stand up? Do I need to change any of the wording?
Can we cancel the order because of this?
|
I think that you do need to change the wording. What are the "costs" that you
put on the customs form? Do you put the price of goods as bought from you or
the order total including postage? Making that clear will help international
buyers decide whether to buy from you, and how much they can buy before having
to pay import costs.
|
We only put the Order total, shipping is not included. I will re-think this
and make appropriate changes.
thanks
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| | | | | Author: | j7r7o7c7k7 | | Posted: | May 5, 2015 20:25 | | Subject: | Re: Maybe something can be done? | | Viewed: | 62 times | | Topic: | Suggestions | |
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| In Suggestions, popsicle writes:
| | I seem to be receiving this type of request more frequently. I would say every
other day......
Hello, i want to buy some minifigs in your store, is there some discount for
reseller if i buy more than 50usd, and can u lower the custom declare / invoice
letter under 50usd and mark as a gift or just sent with no value and no invoice
in the package, coz there is a high price tax in indonesia if i buy more than
50usd, thanks before
As most seem to come from a particular region of the world, I understand it's
often a simple cultural difference, but not always.
I have standard form reply, that I copy and paste. However, maybe some thought
can be given to addressing this increasingly common issue, site-wide.
I have one member from Germany who first placed the order and paid, then pretty
much demanded customs fraud. Still dealing with that shipped order. If I pasted
his correspondence here, many would most likely think it fiction
Here's where I'm way over my head....can code be written that would give
a pop-up banner, when a member attempts to message or order from another member
of a differing country? Maybe something with a fairly benign statement regarding
customs forms.
Until then, I'll just keep copying and pasting
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There is one downfall to putting a high value on it or whats inside, sticky
fingers. You see a tiny package worth $250 that will fit in a pocket it might
go missing. Where a huge box worth $75 most likely will not.
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| | | | | | | Author: | sarbaek | | Posted: | May 6, 2015 08:21 | | Subject: | Re: Maybe something can be done? | | Viewed: | 39 times | | Topic: | Suggestions | |
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| In Suggestions, j7r7o7c7k7 writes:
| | In Suggestions, popsicle writes:
| | I seem to be receiving this type of request more frequently. I would say every
other day......
Hello, i want to buy some minifigs in your store, is there some discount for
reseller if i buy more than 50usd, and can u lower the custom declare / invoice
letter under 50usd and mark as a gift or just sent with no value and no invoice
in the package, coz there is a high price tax in indonesia if i buy more than
50usd, thanks before
As most seem to come from a particular region of the world, I understand it's
often a simple cultural difference, but not always.
I have standard form reply, that I copy and paste. However, maybe some thought
can be given to addressing this increasingly common issue, site-wide.
I have one member from Germany who first placed the order and paid, then pretty
much demanded customs fraud. Still dealing with that shipped order. If I pasted
his correspondence here, many would most likely think it fiction
Here's where I'm way over my head....can code be written that would give
a pop-up banner, when a member attempts to message or order from another member
of a differing country? Maybe something with a fairly benign statement regarding
customs forms.
Until then, I'll just keep copying and pasting
|
There is one downfall to putting a high value on it or whats inside, sticky
fingers. You see a tiny package worth $250 that will fit in a pocket it might
go missing. Where a huge box worth $75 most likely will not.
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That's not really a reason to commit fraud. That's the same as saying
I think that guy is a criminal so I'll preempt his crime by committing another
crime.
I write "Plastic toy parts" on my customs declaration (along with the invoiced
value) and include the invoice in the package. I have not had any issues with
any buyers yet, however shipping internally in the EU, customs declaration is
not necessary.
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USA, Washington
Netherlands, Gelderland
United Kingdom, England
Denmark