Unlike messages sent to any other member, messages sent to Admin or the BrickLInk
Help Desk through the BL message system are NOT sent to the sender or copied
to the sender's BL messages outbox. Please fix this so that they are. If
I send a BL message to Admin or the Help Desk, I would like to have a record
of that message here on BrickLink. Thus, it should be copied to my outbox just
like messages sent to any other BL member.
Unlike messages sent to any other member, messages sent to Admin or the BrickLInk
Help Desk through the BL message system are NOT sent to the sender or copied
to the sender's BL messages outbox. Please fix this so that they are. If
I send a BL message to Admin or the Help Desk, I would like to have a record
of that message here on BrickLink. Thus, it should be copied to my outbox just
like messages sent to any other BL member.
Thor
Still not working.
I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
Maybe the menu links need sorting out and that maybe part of the problem - some
messages ae being tracked by help desk and some not??
Robert
I usually use "Report a bug" or "Technical Issue" (what is the difference?).
Those are tracked in this system. I do not know about the others.
I've used those too (user defines the difference?) but it goes back to the
OP's point - it's just an email and I get no copy or confirmation. If
they are tracked, great but I don't know that and have no reference to quote
for follow up, how do you get the ticket number?
I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
Maybe the menu links need sorting out and that maybe part of the problem - some
messages ae being tracked by help desk and some not??
Robert
I usually use "Report a bug" or "Technical Issue" (what is the difference?).
Those are tracked in this system. I do not know about the others.
I've used those too (user defines the difference?) but it goes back to the
OP's point - it's just an email and I get no copy or confirmation. If
they are tracked, great but I don't know that and have no reference to quote
for follow up, how do you get the ticket number?
Robert
There is no information until 1) you receive an e-mail with the ticket number,
or 2) you know about the system and sign in to view your tickets.
I think there was an automatic confirmation e-mail, but it looks like those are
not used any longer. If that is true, they must have stopped using that part
of the system somewhere in the past 3 months because I received one in October.
I did not receive a confirmation e-mail with ticket number on my issue/bug report
that I sent yesterday.
There is much room for improvement on how this system is used.
I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
Maybe the menu links need sorting out and that maybe part of the problem - some
messages ae being tracked by help desk and some not??
Robert
I usually use "Report a bug" or "Technical Issue" (what is the difference?).
Those are tracked in this system. I do not know about the others.
I've used those too (user defines the difference?) but it goes back to the
OP's point - it's just an email and I get no copy or confirmation. If
they are tracked, great but I don't know that and have no reference to quote
for follow up, how do you get the ticket number?
Robert
There is no information until 1) you receive an e-mail with the ticket number,
or 2) you know about the system and sign in to view your tickets.
I think there was an automatic confirmation e-mail, but it looks like those are
not used any longer. If that is true, they must have stopped using that part
of the system somewhere in the past 3 months because I received one in October.
I did not receive a confirmation e-mail with ticket number on my issue/bug report
that I sent yesterday.
There is much room for improvement on how this system is used.
Many thanks, now I'm getting it! Solution looks to me like: Maybe replace
the old links in the MY BL screen with direct access to the tracked system so
you have to login to raise an issue and in so doing you'll get a ticket number
issued by the system. I think this might save the helpdesk a lot of time/emails
from users who currently just don't know how it works and are getting frustrated
with it. If everything is not going through the "new" system properly it won't
be giving BL a true picture of call volume hence not helping them resource plan
either.
I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
Maybe the menu links need sorting out and that maybe part of the problem - some
messages ae being tracked by help desk and some not??
Robert
I usually use "Report a bug" or "Technical Issue" (what is the difference?).
Those are tracked in this system. I do not know about the others.
I've used those too (user defines the difference?) but it goes back to the
OP's point - it's just an email and I get no copy or confirmation. If
they are tracked, great but I don't know that and have no reference to quote
for follow up, how do you get the ticket number?
Robert
There is no information until 1) you receive an e-mail with the ticket number,
or 2) you know about the system and sign in to view your tickets.
I think there was an automatic confirmation e-mail, but it looks like those are
not used any longer. If that is true, they must have stopped using that part
of the system somewhere in the past 3 months because I received one in October.
I did not receive a confirmation e-mail with ticket number on my issue/bug report
that I sent yesterday.
There is much room for improvement on how this system is used.
Many thanks, now I'm getting it! Solution looks to me like: Maybe replace
the old links in the MY BL screen with direct access to the tracked system so
you have to login to raise an issue and in so doing you'll get a ticket number
issued by the system. I think this might save the helpdesk a lot of time/emails
from users who currently just don't know how it works and are getting frustrated
with it. If everything is not going through the "new" system properly it won't
be giving BL a true picture of call volume hence not helping them resource plan
either.
Robert
I have tried discussing how tickets are tracked without success.
Maybe someone should -at least- send a bug report about not receiving the confirmation
a-mail any longer. As a result of the last discussion I do not feel like opening
up that can of worms again.
I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
Maybe the menu links need sorting out and that maybe part of the problem - some
messages ae being tracked by help desk and some not??
Robert
I usually use "Report a bug" or "Technical Issue" (what is the difference?).
Those are tracked in this system. I do not know about the others.
I've used those too (user defines the difference?) but it goes back to the
OP's point - it's just an email and I get no copy or confirmation. If
they are tracked, great but I don't know that and have no reference to quote
for follow up, how do you get the ticket number?
Robert
There is no information until 1) you receive an e-mail with the ticket number,
or 2) you know about the system and sign in to view your tickets.
I think there was an automatic confirmation e-mail, but it looks like those are
not used any longer. If that is true, they must have stopped using that part
of the system somewhere in the past 3 months because I received one in October.
I did not receive a confirmation e-mail with ticket number on my issue/bug report
that I sent yesterday.
There is much room for improvement on how this system is used.
Many thanks, now I'm getting it! Solution looks to me like: Maybe replace
the old links in the MY BL screen with direct access to the tracked system so
you have to login to raise an issue and in so doing you'll get a ticket number
issued by the system. I think this might save the helpdesk a lot of time/emails
from users who currently just don't know how it works and are getting frustrated
with it. If everything is not going through the "new" system properly it won't
be giving BL a true picture of call volume hence not helping them resource plan
either.
Robert
I have tried discussing how tickets are tracked without success.
Maybe someone should -at least- send a bug report about not receiving the confirmation
a-mail any longer. As a result of the last discussion I do not feel like opening
up that can of worms again.
Understood, I've no energy for going beyond making suggestions either, that
gets into arguing with those whose ultimate decision it is and it is their business
not mine, just trying to help/provide my thoughts.
I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
Maybe the menu links need sorting out and that maybe part of the problem - some
messages ae being tracked by help desk and some not??
Robert
thanks for your search for the link.
As you stated the links from the BL screen should link to the right place.
What are they thinking about service?? Making a new ticket system and not
letting the users know about it. Strange!!!!
I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
Maybe the menu links need sorting out and that maybe part of the problem - some
messages ae being tracked by help desk and some not??
Robert
thanks for your search for the link.
As you stated the links from the BL screen should link to the right place.
What are they thinking about service?? Making a new ticket system and not
letting the users know about it. Strange!!!!
Unlike messages sent to any other member, messages sent to Admin or the BrickLInk
Help Desk through the BL message system are NOT sent to the sender or copied
to the sender's BL messages outbox. Please fix this so that they are. If
I send a BL message to Admin or the Help Desk, I would like to have a record
of that message here on BrickLink. Thus, it should be copied to my outbox just
like messages sent to any other BL member.
Thor
+1
along with a 24/7 (or as close as possible to that) help desk with defined service
level agreement and client visible ticket tracking status please. IMO the business
volume warrants this now and it would also help fix a lot of issues (such as
problem new stores, bugs like mentioned by Dirk) that get reported here before
they develop into bigger issues/problems.
Has been suggested before but I think worth a bump.
Unlike messages sent to any other member, messages sent to Admin or the BrickLInk
Help Desk through the BL message system are NOT sent to the sender or copied
to the sender's BL messages outbox. Please fix this so that they are. If
I send a BL message to Admin or the Help Desk, I would like to have a record
of that message here on BrickLink. Thus, it should be copied to my outbox just
like messages sent to any other BL member.
Thor
+1
along with a 24/7 (or as close as possible to that) help desk with defined service
level agreement and client visible ticket tracking status please. IMO the business
volume warrants this now and it would also help fix a lot of issues (such as
problem new stores, bugs like mentioned by Dirk) that get reported here before
they develop into bigger issues/problems.
Has been suggested before but I think worth a bump.
USA
Netherlands, Noord-Brabant
Germany, Nordrhein-Westfalen
United Kingdom, England