|
 |
| | | Author: | ToriHada  | | Posted: | Aug 23, 2014 08:48 | | Subject: | Retain Messages Sent to Help Desk | | Viewed: | 139 times | | Topic: | Suggestions | | Status: | Discarded | |
|
| Unlike messages sent to any other member, messages sent to Admin or the BrickLInk
Help Desk through the BL message system are NOT sent to the sender or copied
to the sender's BL messages outbox. Please fix this so that they are. If
I send a BL message to Admin or the Help Desk, I would like to have a record
of that message here on BrickLink. Thus, it should be copied to my outbox just
like messages sent to any other BL member.
Thor
|
|
| | | | | |
| | | | | Author: | udenbricks | | Posted: | Jan 9, 2017 03:23 | | Subject: | Re: Retain Messages Sent to Help Desk | | Viewed: | 55 times | | Topic: | Suggestions | |
|
| In Suggestions, ToriHada writes:
| | Unlike messages sent to any other member, messages sent to Admin or the BrickLInk
Help Desk through the BL message system are NOT sent to the sender or copied
to the sender's BL messages outbox. Please fix this so that they are. If
I send a BL message to Admin or the Help Desk, I would like to have a record
of that message here on BrickLink. Thus, it should be copied to my outbox just
like messages sent to any other BL member.
Thor
|
Still not working.
I have send several messages to helpdesk but not any answer 
But i cannot refer to these send-messages because of this bug
|
|
| | | | | | | | | |
| | | | | | | Author: | dewertz | | Posted: | Jan 9, 2017 05:25 | | Subject: | Re: Retain Messages Sent to Help Desk | | Viewed: | 51 times | | Topic: | Suggestions | |
|
| I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
| | I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | WoutR | | Posted: | Jan 9, 2017 05:34 | | Subject: | Re: Retain Messages Sent to Help Desk | | Viewed: | 38 times | | Topic: | Suggestions | |
|
| In Suggestions, dewertz writes:
| | I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
| | I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
|
|
See:
http://helpdesk.bricklink.com/Main/Default.aspx
A separate helpdesk, separate MOC shop forum, separate Stud.io forum... I wish
everything would just be integrated into the main website.
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | udenbricks | | Posted: | Jan 9, 2017 07:23 | | Subject: | Re: Retain Messages Sent to HelpD, want a COUPON? | | Viewed: | 41 times | | Topic: | Suggestions | |
|
| In Suggestions, WoutR writes:
| | In Suggestions, dewertz writes:
| | I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
| | I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
|
|
See:
http://helpdesk.bricklink.com/Main/Default.aspx
A separate helpdesk, separate MOC shop forum, separate Stud.io forum... I wish
everything would just be integrated into the main website.
|
Very interesting, never heard about this. (searched for a link but where????)
Is there a link from within Bricklink to this???
The first who can show me this link inside Bricklink (not from within MOC-shop
or Studio) will get a EURO 5.00 coupon . (valid only today)
regards,
Nico
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | WoutR | | Posted: | Jan 9, 2017 08:28 | | Subject: | Re: Retain Messages Sent to HelpD, want a COUPON? | | Viewed: | 33 times | | Topic: | Suggestions | |
|
| In Suggestions, udenbricks writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, dewertz writes:
| | I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
| | I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
|
|
See:
http://helpdesk.bricklink.com/Main/Default.aspx
A separate helpdesk, separate MOC shop forum, separate Stud.io forum... I wish
everything would just be integrated into the main website.
|
Very interesting, never heard about this. (searched for a link but where????)
Is there a link from within Bricklink to this???
The first who can show me this link inside Bricklink (not from within MOC-shop
or Studio) will get a EURO 5.00 coupon . (valid only today)
regards,
Nico
|
It has been posted on the forum (and probably by users, not admins), but I do
not think that counts.
When I receive a reply on one of my bug reports, that e-mail has a link "View
this Ticket online" that links to this page.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | udenbricks | | Posted: | Jan 9, 2017 10:56 | | Subject: | Re: Retain Messages Sent to HelpD, want a COUPON? | | Viewed: | 21 times | | Topic: | Suggestions | |
|
| In Suggestions, WoutR writes:
| | In Suggestions, udenbricks writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, dewertz writes:
| | I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
| | I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
|
|
See:
http://helpdesk.bricklink.com/Main/Default.aspx
A separate helpdesk, separate MOC shop forum, separate Stud.io forum... I wish
everything would just be integrated into the main website.
|
Very interesting, never heard about this. (searched for a link but where????)
Is there a link from within Bricklink to this???
The first who can show me this link inside Bricklink (not from within MOC-shop
or Studio) will get a EURO 5.00 coupon . (valid only today)
regards,
Nico
|
It has been posted on the forum (and probably by users, not admins), but I do
not think that counts.
When I receive a reply on one of my bug reports, that e-mail has a link "View
this Ticket online" that links to this page.
|
thanks for your search for this link within BL. 
Sadly the conclusion must be: There is not such a link!!!!
Coupon still open!!! Who find the link??
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | Rob_and_Shelagh | | Posted: | Jan 9, 2017 08:34 | | Subject: | Re: Retain Messages Sent to HelpD, want a COUPON? | | Viewed: | 33 times | | Topic: | Suggestions | |
|
| In Suggestions, udenbricks writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, dewertz writes:
| | I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
| | I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
|
|
See:
http://helpdesk.bricklink.com/Main/Default.aspx
A separate helpdesk, separate MOC shop forum, separate Stud.io forum... I wish
everything would just be integrated into the main website.
|
Very interesting, never heard about this. (searched for a link but where????)
Is there a link from within Bricklink to this???
The first who can show me this link inside Bricklink (not from within MOC-shop
or Studio) will get a EURO 5.00 coupon . (valid only today)
regards,
Nico
|
Hi Nico, I've tried but I've failed too.
I look for all links from the "My BL" screen as that is the start point for everything
I do on BL.
I see in the menu:
- Help Centre
- Help and get this
http://www.bricklink.com/helpDesk.asp
Maybe the menu links need sorting out and that maybe part of the problem - some
messages ae being tracked by help desk and some not??
Robert
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | WoutR | | Posted: | Jan 9, 2017 08:38 | | Subject: | Re: Retain Messages Sent to HelpD, want a COUPON? | | Viewed: | 18 times | | Topic: | Suggestions | |
|
| In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, udenbricks writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, dewertz writes:
| | I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
| | I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
|
|
See:
http://helpdesk.bricklink.com/Main/Default.aspx
A separate helpdesk, separate MOC shop forum, separate Stud.io forum... I wish
everything would just be integrated into the main website.
|
Very interesting, never heard about this. (searched for a link but where????)
Is there a link from within Bricklink to this???
The first who can show me this link inside Bricklink (not from within MOC-shop
or Studio) will get a EURO 5.00 coupon . (valid only today)
regards,
Nico
|
Hi Nico, I've tried but I've failed too.
I look for all links from the "My BL" screen as that is the start point for everything
I do on BL.
I see in the menu:
- Help Centre
- Help and get this
http://www.bricklink.com/helpDesk.asp
Maybe the menu links need sorting out and that maybe part of the problem - some
messages ae being tracked by help desk and some not??
Robert
|
I usually use "Report a bug" or "Technical Issue" (what is the difference?).
Those are tracked in this system. I do not know about the others.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | Rob_and_Shelagh | | Posted: | Jan 9, 2017 08:41 | | Subject: | Re: Retain Messages Sent to HelpD, want a COUPON? | | Viewed: | 27 times | | Topic: | Suggestions | |
|
| In Suggestions, WoutR writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, udenbricks writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, dewertz writes:
| | I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
| | I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
|
|
See:
http://helpdesk.bricklink.com/Main/Default.aspx
A separate helpdesk, separate MOC shop forum, separate Stud.io forum... I wish
everything would just be integrated into the main website.
|
Very interesting, never heard about this. (searched for a link but where????)
Is there a link from within Bricklink to this???
The first who can show me this link inside Bricklink (not from within MOC-shop
or Studio) will get a EURO 5.00 coupon . (valid only today)
regards,
Nico
|
Hi Nico, I've tried but I've failed too.
I look for all links from the "My BL" screen as that is the start point for everything
I do on BL.
I see in the menu:
- Help Centre
- Help and get this
http://www.bricklink.com/helpDesk.asp
Maybe the menu links need sorting out and that maybe part of the problem - some
messages ae being tracked by help desk and some not??
Robert
|
I usually use "Report a bug" or "Technical Issue" (what is the difference?).
Those are tracked in this system. I do not know about the others.
|
I've used those too (user defines the difference?) but it goes back to the
OP's point - it's just an email and I get no copy or confirmation. If
they are tracked, great but I don't know that and have no reference to quote
for follow up, how do you get the ticket number?
Robert
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | Author: | WoutR | | Posted: | Jan 9, 2017 08:53 | | Subject: | Re: Retain Messages Sent to HelpD, want a COUPON? | | Viewed: | 23 times | | Topic: | Suggestions | |
|
| In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, udenbricks writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, dewertz writes:
| | I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
| | I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
|
|
See:
http://helpdesk.bricklink.com/Main/Default.aspx
A separate helpdesk, separate MOC shop forum, separate Stud.io forum... I wish
everything would just be integrated into the main website.
|
Very interesting, never heard about this. (searched for a link but where????)
Is there a link from within Bricklink to this???
The first who can show me this link inside Bricklink (not from within MOC-shop
or Studio) will get a EURO 5.00 coupon . (valid only today)
regards,
Nico
|
Hi Nico, I've tried but I've failed too.
I look for all links from the "My BL" screen as that is the start point for everything
I do on BL.
I see in the menu:
- Help Centre
- Help and get this
http://www.bricklink.com/helpDesk.asp
Maybe the menu links need sorting out and that maybe part of the problem - some
messages ae being tracked by help desk and some not??
Robert
|
I usually use "Report a bug" or "Technical Issue" (what is the difference?).
Those are tracked in this system. I do not know about the others.
|
I've used those too (user defines the difference?) but it goes back to the
OP's point - it's just an email and I get no copy or confirmation. If
they are tracked, great but I don't know that and have no reference to quote
for follow up, how do you get the ticket number?
Robert
|
There is no information until 1) you receive an e-mail with the ticket number,
or 2) you know about the system and sign in to view your tickets.
I think there was an automatic confirmation e-mail, but it looks like those are
not used any longer. If that is true, they must have stopped using that part
of the system somewhere in the past 3 months because I received one in October.
I did not receive a confirmation e-mail with ticket number on my issue/bug report
that I sent yesterday.
There is much room for improvement on how this system is used.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | Author: | Rob_and_Shelagh | | Posted: | Jan 9, 2017 09:02 | | Subject: | Re: Retain Messages Sent to HelpD, want a COUPON? | | Viewed: | 27 times | | Topic: | Suggestions | |
|
| In Suggestions, WoutR writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, udenbricks writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, dewertz writes:
| | I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
| | I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
|
|
See:
http://helpdesk.bricklink.com/Main/Default.aspx
A separate helpdesk, separate MOC shop forum, separate Stud.io forum... I wish
everything would just be integrated into the main website.
|
Very interesting, never heard about this. (searched for a link but where????)
Is there a link from within Bricklink to this???
The first who can show me this link inside Bricklink (not from within MOC-shop
or Studio) will get a EURO 5.00 coupon . (valid only today)
regards,
Nico
|
Hi Nico, I've tried but I've failed too.
I look for all links from the "My BL" screen as that is the start point for everything
I do on BL.
I see in the menu:
- Help Centre
- Help and get this
http://www.bricklink.com/helpDesk.asp
Maybe the menu links need sorting out and that maybe part of the problem - some
messages ae being tracked by help desk and some not??
Robert
|
I usually use "Report a bug" or "Technical Issue" (what is the difference?).
Those are tracked in this system. I do not know about the others.
|
I've used those too (user defines the difference?) but it goes back to the
OP's point - it's just an email and I get no copy or confirmation. If
they are tracked, great but I don't know that and have no reference to quote
for follow up, how do you get the ticket number?
Robert
|
There is no information until 1) you receive an e-mail with the ticket number,
or 2) you know about the system and sign in to view your tickets.
I think there was an automatic confirmation e-mail, but it looks like those are
not used any longer. If that is true, they must have stopped using that part
of the system somewhere in the past 3 months because I received one in October.
I did not receive a confirmation e-mail with ticket number on my issue/bug report
that I sent yesterday.
There is much room for improvement on how this system is used.
|
Many thanks, now I'm getting it! Solution looks to me like: Maybe replace
the old links in the MY BL screen with direct access to the tracked system so
you have to login to raise an issue and in so doing you'll get a ticket number
issued by the system. I think this might save the helpdesk a lot of time/emails
from users who currently just don't know how it works and are getting frustrated
with it. If everything is not going through the "new" system properly it won't
be giving BL a true picture of call volume hence not helping them resource plan
either.
Robert
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | | | Author: | WoutR | | Posted: | Jan 9, 2017 09:12 | | Subject: | Re: Retain Messages Sent to HelpD, want a COUPON? | | Viewed: | 27 times | | Topic: | Suggestions | |
|
| In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, udenbricks writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, dewertz writes:
| | I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
| | I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
|
|
See:
http://helpdesk.bricklink.com/Main/Default.aspx
A separate helpdesk, separate MOC shop forum, separate Stud.io forum... I wish
everything would just be integrated into the main website.
|
Very interesting, never heard about this. (searched for a link but where????)
Is there a link from within Bricklink to this???
The first who can show me this link inside Bricklink (not from within MOC-shop
or Studio) will get a EURO 5.00 coupon . (valid only today)
regards,
Nico
|
Hi Nico, I've tried but I've failed too.
I look for all links from the "My BL" screen as that is the start point for everything
I do on BL.
I see in the menu:
- Help Centre
- Help and get this
http://www.bricklink.com/helpDesk.asp
Maybe the menu links need sorting out and that maybe part of the problem - some
messages ae being tracked by help desk and some not??
Robert
|
I usually use "Report a bug" or "Technical Issue" (what is the difference?).
Those are tracked in this system. I do not know about the others.
|
I've used those too (user defines the difference?) but it goes back to the
OP's point - it's just an email and I get no copy or confirmation. If
they are tracked, great but I don't know that and have no reference to quote
for follow up, how do you get the ticket number?
Robert
|
There is no information until 1) you receive an e-mail with the ticket number,
or 2) you know about the system and sign in to view your tickets.
I think there was an automatic confirmation e-mail, but it looks like those are
not used any longer. If that is true, they must have stopped using that part
of the system somewhere in the past 3 months because I received one in October.
I did not receive a confirmation e-mail with ticket number on my issue/bug report
that I sent yesterday.
There is much room for improvement on how this system is used.
|
Many thanks, now I'm getting it! Solution looks to me like: Maybe replace
the old links in the MY BL screen with direct access to the tracked system so
you have to login to raise an issue and in so doing you'll get a ticket number
issued by the system. I think this might save the helpdesk a lot of time/emails
from users who currently just don't know how it works and are getting frustrated
with it. If everything is not going through the "new" system properly it won't
be giving BL a true picture of call volume hence not helping them resource plan
either.
Robert
|
I have tried discussing how tickets are tracked without success.
Maybe someone should -at least- send a bug report about not receiving the confirmation
a-mail any longer. As a result of the last discussion I do not feel like opening
up that can of worms again.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | | | | | Author: | Rob_and_Shelagh | | Posted: | Jan 9, 2017 09:33 | | Subject: | Re: Retain Messages Sent to HelpD, want a COUPON? | | Viewed: | 45 times | | Topic: | Suggestions | |
|
| In Suggestions, WoutR writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, udenbricks writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, dewertz writes:
| | I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
| | I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
|
|
See:
http://helpdesk.bricklink.com/Main/Default.aspx
A separate helpdesk, separate MOC shop forum, separate Stud.io forum... I wish
everything would just be integrated into the main website.
|
Very interesting, never heard about this. (searched for a link but where????)
Is there a link from within Bricklink to this???
The first who can show me this link inside Bricklink (not from within MOC-shop
or Studio) will get a EURO 5.00 coupon . (valid only today)
regards,
Nico
|
Hi Nico, I've tried but I've failed too.
I look for all links from the "My BL" screen as that is the start point for everything
I do on BL.
I see in the menu:
- Help Centre
- Help and get this
http://www.bricklink.com/helpDesk.asp
Maybe the menu links need sorting out and that maybe part of the problem - some
messages ae being tracked by help desk and some not??
Robert
|
I usually use "Report a bug" or "Technical Issue" (what is the difference?).
Those are tracked in this system. I do not know about the others.
|
I've used those too (user defines the difference?) but it goes back to the
OP's point - it's just an email and I get no copy or confirmation. If
they are tracked, great but I don't know that and have no reference to quote
for follow up, how do you get the ticket number?
Robert
|
There is no information until 1) you receive an e-mail with the ticket number,
or 2) you know about the system and sign in to view your tickets.
I think there was an automatic confirmation e-mail, but it looks like those are
not used any longer. If that is true, they must have stopped using that part
of the system somewhere in the past 3 months because I received one in October.
I did not receive a confirmation e-mail with ticket number on my issue/bug report
that I sent yesterday.
There is much room for improvement on how this system is used.
|
Many thanks, now I'm getting it! Solution looks to me like: Maybe replace
the old links in the MY BL screen with direct access to the tracked system so
you have to login to raise an issue and in so doing you'll get a ticket number
issued by the system. I think this might save the helpdesk a lot of time/emails
from users who currently just don't know how it works and are getting frustrated
with it. If everything is not going through the "new" system properly it won't
be giving BL a true picture of call volume hence not helping them resource plan
either.
Robert
|
I have tried discussing how tickets are tracked without success.
Maybe someone should -at least- send a bug report about not receiving the confirmation
a-mail any longer. As a result of the last discussion I do not feel like opening
up that can of worms again.
|
Understood, I've no energy for going beyond making suggestions either, that
gets into arguing with those whose ultimate decision it is and it is their business
not mine, just trying to help/provide my thoughts.
Robert
|
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| | | | | | | | | | | | | | | Author: | udenbricks | | Posted: | Jan 9, 2017 11:00 | | Subject: | Re: Retain Messages Sent to HelpD, want a COUPON? | | Viewed: | 26 times | | Topic: | Suggestions | |
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| In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, udenbricks writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, dewertz writes:
| | I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
| | I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
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See:
http://helpdesk.bricklink.com/Main/Default.aspx
A separate helpdesk, separate MOC shop forum, separate Stud.io forum... I wish
everything would just be integrated into the main website.
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Very interesting, never heard about this. (searched for a link but where????)
Is there a link from within Bricklink to this???
The first who can show me this link inside Bricklink (not from within MOC-shop
or Studio) will get a EURO 5.00 coupon . (valid only today)
regards,
Nico
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Hi Nico, I've tried but I've failed too.
I look for all links from the "My BL" screen as that is the start point for everything
I do on BL.
I see in the menu:
- Help Centre
- Help and get this
http://www.bricklink.com/helpDesk.asp
Maybe the menu links need sorting out and that maybe part of the problem - some
messages ae being tracked by help desk and some not??
Robert
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thanks for your search for the link.
As you stated the links from the BL screen should link to the right place.
What are they thinking about service?? Making a new ticket system and not
letting the users know about it. Strange!!!!
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| | | | | | | | | | | | | | | | | Author: | WoutR | | Posted: | Jan 9, 2017 11:44 | | Subject: | Re: Retain Messages Sent to HelpD, want a COUPON? | | Viewed: | 23 times | | Topic: | Suggestions | |
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| In Suggestions, udenbricks writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, udenbricks writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, dewertz writes:
| | I sent several Messages to the help desk, admin@bricklink.com and even to support@bricklink.com
with screenshots and my probelm that we couldn't paid the monthly fees throught
the BL link.
No reaction too.
| | I have send several messages to helpdesk but not any answer
But i cannot refer to these send-messages because of this bug
|
|
See:
http://helpdesk.bricklink.com/Main/Default.aspx
A separate helpdesk, separate MOC shop forum, separate Stud.io forum... I wish
everything would just be integrated into the main website.
|
Very interesting, never heard about this. (searched for a link but where????)
Is there a link from within Bricklink to this???
The first who can show me this link inside Bricklink (not from within MOC-shop
or Studio) will get a EURO 5.00 coupon . (valid only today)
regards,
Nico
|
Hi Nico, I've tried but I've failed too.
I look for all links from the "My BL" screen as that is the start point for everything
I do on BL.
I see in the menu:
- Help Centre
- Help and get this
http://www.bricklink.com/helpDesk.asp
Maybe the menu links need sorting out and that maybe part of the problem - some
messages ae being tracked by help desk and some not??
Robert
|
thanks for your search for the link.
As you stated the links from the BL screen should link to the right place.
What are they thinking about service?? Making a new ticket system and not
letting the users know about it. Strange!!!!
|
They have been using it at least since July 2014...
http://www.bricklink.com/message.asp?ID=842892
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| | | | | Author: | Rob_and_Shelagh | | Posted: | Jan 9, 2017 05:36 | | Subject: | Re: Retain Messages Sent to Help Desk | | Viewed: | 39 times | | Topic: | Suggestions | |
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| In Suggestions, ToriHada writes:
| | Unlike messages sent to any other member, messages sent to Admin or the BrickLInk
Help Desk through the BL message system are NOT sent to the sender or copied
to the sender's BL messages outbox. Please fix this so that they are. If
I send a BL message to Admin or the Help Desk, I would like to have a record
of that message here on BrickLink. Thus, it should be copied to my outbox just
like messages sent to any other BL member.
Thor
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+1
along with a 24/7 (or as close as possible to that) help desk with defined service
level agreement and client visible ticket tracking status please. IMO the business
volume warrants this now and it would also help fix a lot of issues (such as
problem new stores, bugs like mentioned by Dirk) that get reported here before
they develop into bigger issues/problems.
Has been suggested before but I think worth a bump.
Robert
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| | | | | | | Author: | WoutR | | Posted: | Jan 9, 2017 05:50 | | Subject: | Re: Retain Messages Sent to Help Desk | | Viewed: | 37 times | | Topic: | Suggestions | |
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| In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, ToriHada writes:
| | Unlike messages sent to any other member, messages sent to Admin or the BrickLInk
Help Desk through the BL message system are NOT sent to the sender or copied
to the sender's BL messages outbox. Please fix this so that they are. If
I send a BL message to Admin or the Help Desk, I would like to have a record
of that message here on BrickLink. Thus, it should be copied to my outbox just
like messages sent to any other BL member.
Thor
|
+1
along with a 24/7 (or as close as possible to that) help desk with defined service
level agreement and client visible ticket tracking status please. IMO the business
volume warrants this now and it would also help fix a lot of issues (such as
problem new stores, bugs like mentioned by Dirk) that get reported here before
they develop into bigger issues/problems.
Has been suggested before but I think worth a bump.
Robert
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http://www.bricklink.com/message.asp?ID=954984
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Netherlands, Noord-Brabant
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