Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Admin_Jaclyn  | | Posted: | May 30, 2018 21:51 | | Subject: | Re: After posting feedback "Go Back" Button | | Viewed: | 125 times | | Topic: | Suggestions | |
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| Hi randyipp,
Thanks for reporting this issue! I have marked this suggestion as implemented
since a fix was released this morning. Please let us know if you are still experiencing
a problem.
Thanks again!
-Jaclyn
BrickLink Admin Team
In Suggestions, randyipp writes:
| | Please fix this "go back" button to load the orders page not actually go back
a page. This requires me to hit refresh in order to see what order needs feedback
next. It's not an issue when there are only 1 or 2 but more than that and
it can get a little annoying.
This issue was observed on Chrome, it may react differently on other browsers,
if so I would love to hear about which ones if the button works!
Thanks!
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| Author: | Admin_Jaclyn | | Posted: | Feb 28, 2018 22:08 | | Subject: | Re: Getting Frustrated Now With Bricklink | | Viewed: | 221 times | | Topic: | Problem | |
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| | | Is the quote function broken? I had a quote come in 5 days ago and I had no notification
or anything regarding it. I only knew because the buyer messaged me last night.
This is not acceptable.
|
Hi there,
Fortunately, the quote system is working just fine. Even if you did not receive
an email, the quote notification was displayed on your My BL page, on the My
BL hover icon in the navigation bar, and a count of all pending quotes would
have shown when you hovered over the My Store icon as well.
If you didn't receive an email notification about the quote, the email either
got sent to your spam folder or was blocked by your ISP. Please add both "blservice@bricklink.com"
and "noreply@bricklink.com" to your email contacts and safe senders list. We'd
be happy to contact your ISP to request that our domain is unblocked if you would
provide that information.
I see that everything has been worked out with the buyer and that the quote resulted
in an order, which is great!
| | Also on numerous occasions I've had customers tell me that they cannot checkout
after ironing out potential issues I have found out it's the site, not me.
I've lost money to this and again, this is not acceptable.
|
I'm sorry to hear that! The error could be caused by several different things,
many of which are seller settings that you would need to adjust yourself. It's
likely that your shipping restrictions need to be adjusted to accommodate sets
and large part assemblies.
| | Your ability to inventory used Lego is appalling.
|
Could you please clarify what you mean?
| | Why not work on this rather
than Brickarms? that's right. Money. If it won't make you money then
you won't bother. This is not acceptable.
|
Not all business decisions are that straightforward.
| | Can't it just 'work'? Why is everything difficult and half made?
|
Despite the countless hours we spend checking things in a test environment, there
are always issues that don't show up we've deployed to the live site.
We stayed in the office testing and checking the forum/helpdesk until 3am after
we deployed Instant Checkout. It's not that we aren't trying.
We are unique in that our site was coded 18 years ago and was untouched for nearly
14 years. The code is VERY fragile. I'm assuming that BO has fewer issues
for several reasons but mainly because Lawrence doesn't have to tinker with
such old/fragile code and also that their user base is significantly lower than
ours.
| | I'm just frustrated and the quote issue lastnight was the tipping point for
me. Fix your site.
|
Understandable. We WANT to fix anything that's broken on the site. It would
be super helpful if you could send specific information to the help desk the
next time you encounter a problem. The correct email address is customersupport@bricklink.com.
-Jaclyn
BrickLink Customer Support
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| Author: | Admin_Jaclyn | | Posted: | Jan 14, 2018 02:43 | | Subject: | Inventory Change Request for Set 31058-1 | | Viewed: | 37 times | | Topic: | Inventories Requests (Entry) | | Status: | Open | |
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| Please make changes to the following inventory:
* Add 1 Part 4073 Trans-Orange Plate, Round 1 x 1 Straight Side (Extra)
Comments from Submitter:
http://i64.tinypic.com/14bt10l.jpg
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| Author: | Admin_Jaclyn | | Posted: | Oct 25, 2017 00:47 | | Subject: | Re: Need to change "Unable to buy from yourself" | | Viewed: | 115 times | | Topic: | Suggestions | |
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| I definitely see your point, especially now that Instant Checkout has gone live.
I will add this as a wish in our project management software and will talk to
the team about it this week.
Thanks, relhak and Katie!
-- Jaclyn
BL Customer Support
In Suggestions, AlltRightBricks writes:
| | In Suggestions, relhak writes:
| | I know it's already been hashed over and over that sellers want to be able
to buy in their own store, and, for reasons I still cannot fathom, BL has refused
to allow it. But that isn't why I'm posting here.
The real problem is that I'm unable to test my store settings from a customer's
perspective. This is %$#%@# ridiculous. No store on the planet has a policy
that stops employees and management from taking items to a register and going
through check out process (and then void the sale, or abandon it before finishing).
Now this new instant check out has me setting up a system that I'm barred
from using without going to someone else's store to experience their *different*
configuration.
I guess I need to set up a shill account in violation of BL's terms just
so I can make sure my store works as I intend?
Stuart
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I couldn't agree more! Yesterday, I had a buyer tell me the only shipping
option they saw in my store was "Hold Order Open". I've always had two, "Order
Is Complete" and "Hold Order Open". I didn't think too much of it, until
it happened again today. I went to try and get far enough in the checkout process
to see what options I saw for shipping options, but no such luck. I eliminated
the "Hold Order Open" option altogether. I'm hoping buyers can now see the
"Order is Complete" shipping option, or they won't be able to fully checkout.
It would be really nice to see how things work in the flesh rather than through
a friend's account, or a friendly buyer letting you know when things are
going on.
Katie
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| Author: | Admin_Jaclyn | | Posted: | Oct 13, 2017 21:44 | | Subject: | Re: Fix BL login & links | | Viewed: | 105 times | | Topic: | Suggestions | |
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| Hi tEoS,
I'm sorry to hear that you are having trouble logging in. If you're using
a password manager, the issue is likely related to the program containing multiple
login details for BrickLink. Most password managers will save login information
for exact URLs -- since you can log in from different areas of the site,
an outdated password may have been auto-filled without your knowledge.
Examples of different URLs you can use to log in to BrickLink:
https://www.bricklink.com/v2/main.page
https://www.bricklink.com/v2/login.page?
https://www.bricklink.com/regLogin.asp
If you check your password manager, you may be able to locate the old passwords
which were likely saved to specific BrickLink URLs in the past. We recently migrated
the site to HTTPS/SSL, so please be sure to also delete any BrickLink passwords
which are tied to the older URLs that start with "http" (e.g. http://www.bricklink.com/regLogin.asp).
Once the old passwords are deleted, the issue should be resolved once you log
in with your current password.
If this does not resolve the issue, please delete all saved BrickLink passwords
from your password manager. Next, complete a password reset request. The next
time you log in, be sure to select the option to remember your new password when
prompted.
I hope this helps!
Also, please add a separate suggestion for the navigation links if you wouldn't
mind.
Thanks and have a great weekend!
--Jaclyn
BrickLink Customer Support
In Suggestions, tEoS writes:
| | 1) Please fix the BL login. Multiple times pretty much every day BL tells me
that my auto-fill password and id are in error.
Sometimes I can switch to a new tab or close the browser and start it again.
Other times, I have to clear my cookies (it took 2 tries of clearing cookies
just now). When I clear my cookies for BL, I also lose all my other site prefilled
info.
None of the above is acceptable for a modern website.
2) Links: why on earth do the upper links (community, my store, my bl, etc) work
when clicked on, but do not when you right-click for a new tab? (Google Chrome)
Please fix this too.
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| Author: | Admin_Jaclyn | | Posted: | Sep 13, 2017 18:42 | | Subject: | Re: Wanted lists: bring back the lot count | | Viewed: | 66 times | | Topic: | Suggestions | |
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| Hi tEoS,
Thank you for the great suggestion! We will add a "Show Wanted Qty" checkbox
on the Buy page so that users will have the option to view the total quantity
of parts still needed for each of their Wanted Lists. I've heard from the
Dev Team that the addition has already been committed which means that it shouldn't
be too long before it's deployed to the live site.
Thanks again! 
-- Jaclyn
BrickLink Customer Support
In Suggestions, tEoS writes:
| | Please "downgrade" from the recent update to the wanted list and give us back
the number of "needed" lots (eg: those where the have field is not fulfilled).
Ideally we should be able to not only see the number of needed lots, but also
the quantity of parts still required for each wanted list.
P.S. If someone were to analyse what functions each feature offers before designing
an upgrade, I'm reasonably confident that there will be less complaints about
missing features.
Measure twice, cut once vs. measure once, cut it too short and have to start
all over.
P.P.S. Tutorials on how to use new features would also help. Maybe info/features
in each upgrade are available that aren't obvious to all of us.
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| Author: | Admin_Jaclyn | | Posted: | Aug 22, 2017 15:56 | | Subject: | [IMPLEMENTED] Allow IBAN payments in new stores | | Viewed: | 100 times | | Topic: | Suggestions | |
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| Hi everyone,
First of all, thank you to Teup for writing this post. I've heard from many
other users about this and since we certainly have no intention of "killing"
the European market, nor do we want any users to feel marginalized, we've
decided to allow IBAN for new sellers again.
Here's how it will work:
-New sellers who have not upgraded from a buyer in good standing† will need to
go through the verification process to open their store and will also need to
request IBAN permission.
-New sellers who have upgraded from a buyer account in good standing will need
to contact the help desk to request IBAN payment.
†"Buyer account in good standing" = Has had an active account for 100 days and
has received positive feedback from 5 different legitimate sellers.
***All new sellers will be required to have at least one onsite payment method
available in their store in order to accept IBAN**
I'll be updating the help topic for onsite/offsite payment methods and will
mention this on the new seller verification page as well. If anyone would like
to request IBAN for their store, please send me a direct message.
Thanks!
-- Jaclyn
BrickLink Customer Support
In Suggestions, Teup writes:
| | In another thread someone brought this to my attention:
Offsite Payment - No longer available for new users as of June 8, 2017.
To cover various payment options, BrickLink also provides Offsite Payment Methods.
Please note that BrickLink cannot provide any transaction related support for
the Offsite Payment Methods listed below. All responsibility for Offsite Payments
is solely upon buyer and seller.
I'm lost for words. Does Bricklink really want to kill the European market
or something? In my real life I don't even know anyone with PayPal (or a
Credit card). In the NL €20,000,000,000 is spent in webshops per year, and almost
all of these transactions are bank transfers. Almost no-one that I know will
consider PayPal, certainly not since it costs money while bank tranfers are free.
IBAN has really become simple in use; Transactions are free, fast, and bank account
numbers have been standardised to IBAN recently. Interfaces for bank transfers
(such as iDeal in the NL) are thriving more than ever and are the undisputed
standard.
And now Bricklink is moving in the opposite direction.
They will lose the Dutch market, which is the 4th largest country on the platform
in terms of store count. Bricklink always seemed a bit America First but this
decision right here really changes my opinion of Bricklink. I personally will
survive since it doesn't affect existing stores and I will move more of my
business over to BO which does support bank transfers. But they will certainly
scare away lots of potential customers here, and for new sellers this is crazy
unfair. This is either a huge mistake or Bricklink just isn't interested
in the European market..
Please support my suggestion to re-enable IBAN/Bank transfer, also if you don't
use it. For an accessable and thriving site that benefits all of us, and a site
that is fair to everyone.. it's really in all of our interest if you want
Bricklink to be #1..
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| Author: | Admin_Jaclyn | | Posted: | Aug 18, 2017 15:24 | | Subject: | Re: Disputed Credit Card Charge | | Viewed: | 76 times | | Topic: | Suggestions | |
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| Hi Cob,
Thank you for bringing this to our attention and for posting a suggestion! We
have updated our Stripe account information -- users will now see "BrickLink
Corporation / https://www.bricklink.com" on all future card statements when they
submit their seller fee payments via debit or credit card through Stripe.
Thanks again!
-- Jaclyn
BrickLink Customer Support
In Suggestions, Cob writes:
| | I was reviewing my credit card activity and noticed a charge to:
CA 9498256653 CA
Didn't recognize the charge or the amount, couldn't find the transaction
in PayPal or anywhere in my email. I called the phone number and it was a dead
number. So I disputed the charge.
Then I was looking at my fees paid to BrickLink and there was the mystery amount,
I forgot I paid my fees with a credit card this month.
My suggestion is that BrickLink appropriately name their Stripe/credit card transactions
so that the card holders are not confused when they see the transaction on their
credit card history.
Thank you,
Cob
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| Author: | Admin_Jaclyn | | Posted: | May 15, 2017 21:21 | | Subject: | [UPDATE] Classic Wanted List Removal Postponed | | Viewed: | 349 times | | Topic: | Suggestions | |
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| Hi All,
Thank you for sharing your feedback and reporting issues with the Wanted List
upgrade! Due to some filtering issues which were carried over from the classic
version along with some other bugs and feature requests, we have decided to push-back
the removal of the classic version for now. I will post an announcement on the
forum once a new date is set for the classic version to be deprecated.
If you have any more issues with the upgraded Wanted List to report, please email
bugs@bricklink.com.
Thanks again!
-Jaclyn
BrickLink Customer Support
and let them know we've heard their complaints
[4:55]
and we are gonna fix some things before deprecating
[4:55]
so we're gonna push the date to the "near future"
In Administrative, Admin_Jaclyn writes:
| | Hello Everyone,
In June of last year, we introduced a new Wanted List upgrade. This upgrade came
with a newly-designed buying experience which focused on the necessity to compare
and plan out multiple carts at once, as well as make it easier to manage multiple
lists.
Since BrickLink's Wanted List is a core feature for most users, we currently
provide the classic version for members to use as a backup in case there are
glitches with the new version. This is intended to be a temporary solution.
The classic version of the Wanted List feature will become unavailable on
June 5, 2017. At this point, we have ensured that the new version of the
Wanted List covers all desired functionality (plus more) from the classic version.
If you have any issues with the new version, please let us know as soon as possible.
Thank you for the continued support, bug reports, and helpful feedback as we
continue to roll out important changes.
Sincerely,
Jaclyn
BrickLink Customer Support
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| Author: | Admin_Jaclyn | | Posted: | May 15, 2017 20:58 | | Subject: | Re: Classic Wanted List Unavailable on June 5th | | Viewed: | 93 times | | Topic: | Suggestions | |
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| Also, I forgot to add that we'll be revising the item for sale filters since
the Best Price/Lowest Price is confusing as well. We've recorded all of your
feedback and are working on fixing the issues mentioned in this thread. Please
be sure to report any more wanted list issues to bugs@bricklink.com.
Thanks again
-Jaclyn
BrickLink Customer Support
In Administrative, Admin_Jaclyn writes:
| | Hi myLegopapa_mama,
I'm sorry to hear that you've had a hard time using the new Wanted List.
For the price filtering issue, you may be using the wrong filters. Please double-check
if you're using the item for sale options at the top. If you sort
by price with the wanted item filters, your wanted items will be sorted by the
max price you have indicated.
https://www.screencast.com/t/hQFhCNIHPW2R
To help make this more intuitive, we're going to change the wanted item filter
to say "Max Price". Please let me know if you have any other specific issues
with the updated Wanted List that we can address.
If any of you notice an error with the wanted list update, please send a bug
report to bugs@bricklink.com.
Thanks!
-Jaclyn
BrickLink Customer Support
In Administrative, myLegopapa_mama writes:
| | I have tried using the new list several times and it is terrible...it is not
intuitive or easy to use... doesn't list prices from lowest to highest...we
always go back to the classic list...we might have to find a different way to
buy our Lego parts...hate to have to go back to e-bay after all these years...don't
know why you can't keep both...
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| Author: | Admin_Jaclyn | | Posted: | May 15, 2017 20:45 | | Subject: | Re: Classic Wanted List Unavailable on June 5th | | Viewed: | 109 times | | Topic: | Suggestions | |
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| Hi myLegopapa_mama,
I'm sorry to hear that you've had a hard time using the new Wanted List.
For the price filtering issue, you may be using the wrong filters. Please double-check
if you're using the item for sale options at the top. If you sort
by price with the wanted item filters, your wanted items will be sorted by the
max price you have indicated.
https://www.screencast.com/t/hQFhCNIHPW2R
To help make this more intuitive, we're going to change the wanted item filter
to say "Max Price". Please let me know if you have any other specific issues
with the updated Wanted List that we can address.
If any of you notice an error with the wanted list update, please send a bug
report to bugs@bricklink.com.
Thanks!
-Jaclyn
BrickLink Customer Support
In Administrative, myLegopapa_mama writes:
| | I have tried using the new list several times and it is terrible...it is not
intuitive or easy to use... doesn't list prices from lowest to highest...we
always go back to the classic list...we might have to find a different way to
buy our Lego parts...hate to have to go back to e-bay after all these years...don't
know why you can't keep both...
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| Author: | Admin_Jaclyn | | Posted: | May 9, 2017 14:00 | | Subject: | Classic Wanted List Unavailable on June 5th | | Viewed: | 6272 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| Hello Everyone,
In June of last year, we introduced a new Wanted List upgrade. This upgrade came
with a newly-designed buying experience which focused on the necessity to compare
and plan out multiple carts at once, as well as make it easier to manage multiple
lists.
Since BrickLink's Wanted List is a core feature for most users, we currently
provide the classic version for members to use as a backup in case there are
glitches with the new version. This is intended to be a temporary solution.
The classic version of the Wanted List feature will become unavailable on
June 5, 2017. At this point, we have ensured that the new version of the
Wanted List covers all desired functionality (plus more) from the classic version.
If you have any issues with the new version, please let us know as soon as possible.
Thank you for the continued support, bug reports, and helpful feedback as we
continue to roll out important changes.
Sincerely,
Jaclyn
BrickLink Customer Support
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| Author: | Admin_Jaclyn | | Posted: | Apr 27, 2017 15:05 | | Subject: | Re: ORDER STATUS: change multiple at once | | Viewed: | 55 times | | Topic: | Suggestions | |
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| Hi Vegitt,
What I'm thinking of (and possibly what QCHUCKA meant) is something which
would allow you to select all orders in a certain status (for example, all orders
in "Packed" status) and have them update to the next available status (Shipped)
with one click. How it is now, a seller who ships many orders per day has to
manually click the drop-down menu & select the new status for each order individually,
then submit changes at the end.
Let me know if I'm misunderstanding but I think it's a great suggestion!
Thanks!
-Jaclyn
BrickLink Customer Support
In Suggestions, Vegitt writes:
| | Its currently 2 clicks per order - one to select the dropdown, one to select
status. I don't see how a different method would save a lot of clicks, you
would still need to select which orders you are changing the status on. Now maybe
if there were hundreds of orders a day needing to be changed I can see how this
would be a benefit, but I'm guessing its not that many.
Maybe I'm just having a bad day and not understanding things.
In Suggestions, Admin_Jaclyn writes:
| | Hi Captain Q,
You can do as Vegitt has suggested but I think you wanted a way to apply a status
to multiple orders without having to use the drop-down for each, saving many
clicks - correct? I changed this post to a suggestion so people can vote.
Thanks!
In Suggestions, QCHUCKA writes:
| | Greetings good citizen of Bricklink forums,
I have been wondering for some time, is there a way to change the "order status"
of multiple orders at once? It would be nice to change all orders that are
packed/paid to "shipped" when the time is right. Is there a way to do this
that I don't see? It gets tedious changing the status one by one.
Thank you! 
Cheers,
Captain Q
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| Author: | Admin_Jaclyn | | Posted: | Apr 27, 2017 10:12 | | Subject: | Re: ORDER STATUS: change multiple at once | | Viewed: | 51 times | | Topic: | Suggestions | |
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| Hi Captain Q,
You can do as Vegitt has suggested but I think you wanted a way to apply a status
to multiple orders without having to use the drop-down for each, saving many
clicks - correct? I changed this post to a suggestion so people can vote.
Thanks!
In Suggestions, QCHUCKA writes:
| | Greetings good citizen of Bricklink forums,
I have been wondering for some time, is there a way to change the "order status"
of multiple orders at once? It would be nice to change all orders that are
packed/paid to "shipped" when the time is right. Is there a way to do this
that I don't see? It gets tedious changing the status one by one.
Thank you!
Cheers,
Captain Q
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| Author: | Admin_Jaclyn | | Posted: | Apr 25, 2017 15:26 | | Subject: | Re: Where have our manners gone?! | | Viewed: | 138 times | | Topic: | Suggestions | |
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| Hi Dave,
Being that your suggestion was regarding manners, I find it embarrassing that
it was so quickly discarded without an explanation! Sorry about that. We appreciate
your suggestion and users may now vote as they please.
Thanks so much!
-Jaclyn
BrickLink Customer Support
p.s. I changed the title of the suggestion in my reply because I wouldn't
be able to live with myself otherwise 
In Suggestions, BRWA writes:
| | I see bill time has come around again from BL.
I note that there is now "please" in the pay now demand.
How do we teach the next generation of people respect when major organisations
refuse to be polite?
Is it so hard to respect people? Is our manners now so obsolete that a little
respect is too much? I am sorry but I come from an age where please and thank
you is standard, hello and good bye is an acknowledgement of another person,
and saying excuse me and sorry when injecting or creating various interferences
to another depending on the case, whether a little harm like crossing in front
of a person, or making a mistake and providing acknowledgement and sympathy to
the person I may have caused harm to!!!
Further this is a family site, can we not just leave the big nasty company behaviour
outside the website? And so BL ADMIN - It is so really so hard to add the words
like?:
PLEASE pay now - THANK YOU and maybe the following something like this:
for trading/using/selling through our service....
After all I give a lot of my time to making the store work, I am happy to pay
for the service/ use the website mostly, but the ride is not free and easy, anyone
who works a busy store will tell you that. So I really believe a drop of kindness
is a slight acknowledgement that BL is not shouldering the load of the site and
that it takes a community, as a whole to give and take for the site to work and
I think that others are also slightly disappointed that BL Admin is not always
acknowledging the effort store owners and buyers put in to make it work!
Please consider!
Thank you for your time,
Kind regards
Dave
Brick Recycling WA
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| Author: | Admin_Jaclyn | | Posted: | Mar 13, 2017 19:03 | | Subject: | Re: price overview when buying a wanted list | | Viewed: | 402 times | | Topic: | Suggestions | |
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| Just to clear things up - we did remove this intentionally. Please vote on this
suggestion if you would like to bring it back and feel free to post comments/feedback
below.
Thanks!
-Jaclyn
BrickLink Customer Support
In Suggestions, tillmanbalazs writes:
| | few weeks ago when I went to a wanted list, and selected the items which I wanted
to buy, then the shop, it showed what is the price of items in this shop compared
to the average price of the items.
Now this function is not available, can I ask why?
Is it possible to have it back?
Thanks,
Balázs
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USA, California
