Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Graham.  | | Posted: | Apr 12, 2024 13:10 | | Subject: | Re: US Tax Exemptions | | Viewed: | 52 times | | Topic: | Taxes | |
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| In Taxes, Admin_Russell writes:
| | In Taxes, cosmicray writes:
| | Yesterday I received two messages from one of the BL CE accounts, informing me
that US sellers are now able to submit their reseller certificate, in order to
be allowed tax exempt purchases.
I'm seeing no announcement about this in the Community. Is this official
? Personally, I do not see myself making use of it going forward, as I don't
wish to acquire additional inventory.
Nita Rae
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Yes, it is official. However, we limited the scope of communication to members
who had initially shown interest in the development of this feature.
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Good news. Is this LEGO group or just LEGO Bricklink?
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| Author: | Graham. | | Posted: | Jan 9, 2024 15:10 | | Subject: | Re: Important proposal regarding catalog variants | | Viewed: | 54 times | | Topic: | Catalog | |
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| What about part # 44567 Hinge Plate 1 x 2 Locking with 1 Finger on Side with
(and without) Bottom Groove along with the other similar parts now being produced?
If I had the choice I would like to be able to list any part by its proper variant
OR list as undetermined type
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| Author: | Graham. | | Posted: | Sep 2, 2022 11:44 | | Subject: | Re: Who is responsible for lost package? | | Viewed: | 43 times | | Topic: | Help | |
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| | Thanks - it's a shame as its customers first purchase here |
| Author: | Graham. | | Posted: | Sep 2, 2022 11:43 | | Subject: | Re: Who is responsible for lost package? | | Viewed: | 53 times | | Topic: | Help | |
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| | Thanks! |
| Author: | Graham. | | Posted: | Sep 2, 2022 10:05 | | Subject: | Who is responsible for lost package? | | Viewed: | 202 times | | Topic: | Help | |
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| I don't ship outside US.
However some members found a way using a consolidated shipping agent, based in
Oregon.
USPS have package as "delivered". On USPS website it is recorded as "handed to
agent for final delivery" (agent being the consolidated shipper)
Buyer states that shipping agent "can't find the package".
I have no idea how these shipping agents keep track of packages, bar code or
is it manual by name/number in the address
In the event package is truly lost, who is liable for the loss?
Thanks Graham
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| Author: | Graham. | | Posted: | Aug 3, 2022 09:47 | | Subject: | Re: Bricklink email? is it real? | | Viewed: | 51 times | | Topic: | Help | |
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| In Help, Nubs_Select writes:
| | Just wanted to ask if bricklink recently sent out an email regarding the selling
of minifigures as the entire email is just a bit off
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Bricklink need to clean their own house, not ask the entire community to police
it for them. Aka snitches. IMHO
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| Author: | Graham. | | Posted: | Apr 20, 2022 13:02 | | Subject: | Re: Dealing with a psychotic customer | | Viewed: | 70 times | | Topic: | Off Topic | |
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| Absolutely otherwise I would have just sent another part. This is history on
BO
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| Author: | Graham. | | Posted: | Apr 20, 2022 13:01 | | Subject: | Re: Dealing with a psychotic customer | | Viewed: | 49 times | | Topic: | Off Topic | |
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| No chance to discuss. I don't know if they had other orders placed with other
stores. Just went straight to "ballistic" !
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| Author: | Graham. | | Posted: | Apr 20, 2022 12:59 | | Subject: | Re: Dealing with a psychotic customer | | Viewed: | 60 times | | Topic: | Off Topic | |
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| No chance to discuss. I don't know if they had other orders placed with other
stores. Just went straight to "ballistic" !
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| Author: | Graham. | | Posted: | Apr 20, 2022 09:29 | | Subject: | Dealing with a psychotic customer | | Viewed: | 362 times | | Topic: | Off Topic | |
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| They may have some mental health issues, however I feel sellers should be made
aware in case they cross your path.
Background :- buyer places +/- $11 order in my store. Which they acknowledge
was delivered.
Almost two weeks later they claim I sent an incorrect part, a right hand wedge
plate instead of a left hand part.
I always correct orders promptly and send the correct part if I make a mistake.
Before this instance I will do so even if I suspect they are “scamming” me (ie.
they didn’t order the correct quantity, and claim I sent too few).
In this instance the claim of me sending a right hand part wasn’t possible, as
it hadn’t been in my inventory for six months (BO has complete history of every
part), also the quantity remaining of left hand part was correct (it would have
been +1)
Therefore I know with 100% certainty I sent the correct part. I called them out
on this and asked them to check other orders they may have placed.
This buyer went off the rails, within minutes filing NSS, negative feedback and
a chargeback also sending me many obnoxious emails (unfortunately directly rather
than through the BL message system)
I immediately refunded the order in full.
But it hasn’t stopped there they seem hell bent on “trashing me” by posting derogatory
information in public forums, and allegedly contacting my past customers (using
information from BrickLink to contact them - illicitly).
I have now blocked them both here and set email to auto delete any more messages.
Rather than post their user name, it’s easy to find - being the only negative
feedback i’ve ever received!
They maybe underage, the emails are rather childish.
… I guess 13 years without a negative is pretty good! and this one is definitely
undeserved!
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| Author: | Graham. | | Posted: | Mar 3, 2022 07:32 | | Subject: | Re: New Medium Brown | | Viewed: | 38 times | | Topic: | Colors | |
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| TLG came up with "New Dark Red" a few years ago - very different hue to Dark
Red, the distinction wasn't made here. Not sure if they still go by "New
Dark Red" now
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| Author: | Graham. | | Posted: | Feb 14, 2022 09:43 | | Subject: | 71390 what happened? | | Viewed: | 132 times | | Topic: | Inventories | | Status: | Open | |
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| inventory was showing as pending for a long while now it shows "N/A"
? Thanks
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| Author: | Graham. | | Posted: | Feb 2, 2022 12:28 | | Subject: | Motor 8882 oddity? | | Viewed: | 82 times | | Topic: | Catalog | | Status: | Open | |
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| There are two listing for this motor, one shows just the motor, the other shows
the motor in LEGO packaging.
All the current listings are under "just motor"
The listing showing the motor in packaging is "original box entry" - but it doesn't
come in a box.
The motor was sold in a power functions set (hence no packaging) and also as
the motor on its own (in LEGO bag.
Maybe doesn't matter much, I've just added image of motor in bag to my
listing
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| Author: | Graham. | | Posted: | Jan 27, 2022 16:31 | | Subject: | Re: 71390 Reznor Knockdown inventory? | | Viewed: | 30 times | | Topic: | Catalog | |
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| In Catalog, jennnifer writes:
| | In Catalog, Graham. writes:
| | Inventory seems stuck in "pending approval" Any idea why and when it maybe approved?
Seems odd for a almost 6 month old set.
Should have checked before parting them out
Thanks
|
Hey, welcome to the workings of the BL catalog!
Someone is working on it:
https://www.bricklink.com/catalogList.asp?invPend=Y&catType=S
Jen
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Thanks! That's a part of the site I've never seen before
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| Author: | Graham. | | Posted: | Jan 27, 2022 08:36 | | Subject: | 71390 Reznor Knockdown inventory? | | Viewed: | 84 times | | Topic: | Catalog | | Status: | Open | |
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| Inventory seems stuck in "pending approval" Any idea why and when it maybe approved?
Seems odd for a almost 6 month old set.
Should have checked before parting them out
Thanks
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| Author: | Graham. | | Posted: | Oct 21, 2021 08:24 | | Subject: | Re: Shipping methods "disappear" | | Viewed: | 25 times | | Topic: | Help | |
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| In Help, cosmicray writes:
| | In Help, Graham. writes:
| | In Help, cosmicray writes:
| | In Help, Graham. writes:
| | I have two shipping methods available (first class and priority) and also "request
quote"
I only ship within the US
I have had several customers contacting me asking why I only have priority mail
available, when this happens they also don't see "request quote"
Can anyone shed light on this? I don't know how often this happens.
It is an intermittent occurrence - most recently a $12 order weighing 3oz, customer
only saw priority mail.
No idea, how much business I'm loosing, from potential customers who don't
inquire
Thanks
|
What are the parameters on your First Class shipping method ? It sounds like
the IC filtering software might be eliminating it, either due to the weight of
the calculated final package or the volume dimensions.
Might help if you can take a screen snapshot of that entry, and post it in your
reply.
Nita Rae
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Thanks Nita. Attached screen shot of first class. Cheers Graham
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Two remarks ...
Courier API is non-usable. It neither calls an API, nor is it returning numbers
that are close to the current postage rates. You need to download Notice 123
from the USPS site, study the commercial First Class Parcel Rates, and implement
a table (of sorts). be advised that FCPS is zoned, and BrickLink currently offers
no support for zoned rates, so you have to wing it.
FCPS is generally good up to 16-oz (contents + weight of packaging). I do not
know what the customer was ordering. If if weighed more than 13-oz, then FCPS
would be filtered out because it's not applicable.
Nita Rae
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Thanks again Nita. Guess that explains it. Why have an option that doesn't
function is beyond me though! Cheers Graham
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| Author: | Graham. | | Posted: | Oct 20, 2021 15:34 | | Subject: | Re: Shipping methods "disappear" | | Viewed: | 23 times | | Topic: | Help | |
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| In Help, cosmicray writes:
| | In Help, Graham. writes:
| | I have two shipping methods available (first class and priority) and also "request
quote"
I only ship within the US
I have had several customers contacting me asking why I only have priority mail
available, when this happens they also don't see "request quote"
Can anyone shed light on this? I don't know how often this happens.
It is an intermittent occurrence - most recently a $12 order weighing 3oz, customer
only saw priority mail.
No idea, how much business I'm loosing, from potential customers who don't
inquire
Thanks
|
What are the parameters on your First Class shipping method ? It sounds like
the IC filtering software might be eliminating it, either due to the weight of
the calculated final package or the volume dimensions.
Might help if you can take a screen snapshot of that entry, and post it in your
reply.
Nita Rae
|
Thanks Nita. Attached screen shot of first class. Cheers Graham
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| Author: | Graham. | | Posted: | Oct 20, 2021 11:29 | | Subject: | Shipping methods "disappear" | | Viewed: | 66 times | | Topic: | Help | |
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| I have two shipping methods available (first class and priority) and also "request
quote"
I only ship within the US
I have had several customers contacting me asking why I only have priority mail
available, when this happens they also don't see "request quote"
Can anyone shed light on this? I don't know how often this happens.
It is an intermittent occurrence - most recently a $12 order weighing 3oz, customer
only saw priority mail.
No idea, how much business I'm loosing, from potential customers who don't
inquire
Thanks
|
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| Author: | Graham. | | Posted: | Oct 8, 2021 17:01 | | Subject: | Re: Can we do something about "incomplete sets"? | | Viewed: | 50 times | | Topic: | Suggestions | |
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| | Thanks. In all these years I never noticed that drop down had other than new/used |
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USA, Tennessee
