Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | SasquatchBricks  | | Posted: | Aug 14, 2020 20:37 | | Subject: | Re: Take a Number? | | Viewed: | 46 times | | Topic: | Suggestions | |
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| In Suggestions, Bond writes:
| | (I promise not to get butt-hurt if this suggestion gets shot down while in low
orbit).
At this very moment, I am in the middle of processing 49 orders, received in
the last 48 hours. No complaints on that score...I'm glad my store has what
folks are looking for.
However, as I don't like to keep my customers waiting for who-knows-how-long
for an invoice, I felt like I had to at least keep up communications by sending
each of them a quick note on the order of "Your number in line is X (of Y orders)".
My reason for this is so that customers will not simply assume that I am ignoring
them, and that it takes time and effort (on top of working a regular full-time
job) to pull, package, and invoice orders.
So my suggestion is simple, although I am unsure how difficult it would be to
implement code-wise. If a seller has, say, more than X number of orders (minimum
could be set by the seller) at a specified time of day, an automated short message
to the buyer (which the seller can also author the basis of) could say something
like "Please be patient. Your order number in line is #." As orders are invoiced,
tbe number in line drops by -1, and if the number of un-invoiced orders drops
down to the specified minimum, the notes are no longer sent, and will not be
sent unless, again, that seller gets more orders and the number of un-invoiced
numbers again rises to the minimum or greater.
Q: Doesn't that mean that the buyer will keep getting these as their number
in line changes?
A: Preferably not. The idea is that they only get one message - at the moment
that the minimum number of un-invoiced orders reaches or is greater than the
minimum value at the specified time.
Q: But sellers get orders at all hours of the day. When exactly does the system
decide that, okay, this seller at this time has this many orders, which equals
or exceeds X?
A: At a precise time of the day by US Pacific Time; say, early in the morning
following daily maintenance. So say that the seller, at 3:30 AM USPT, has at
that moment 14 un-invoiced orders. Now, the minimum set by the seller to implement
the number-in-line option is 5. But, of these 14, seven have already received
this message. Thus, the remaining seven would, at that time, receive a message
saying "Please be patient. Your order number in line is currently # (of Y un-invoiced
orders)."
Probably a long shot at best, but I daresay that many of us have been in a busy
store (a NY deli comes to mind) - before COVID - where you had to take a paper
number while glancing at a digital indicator which said "Now serving #". This
idea is based on that. At this moment, I am thinking of Baskin-Robbins ice cream
store. Do they still have those?
- Pat (BL ID: Bond)
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My suggestion is simple, if you are behind, close your store and catch up, people
understand and will wait to order more when you re-open. Don't get to a point
where you are overrun and start making mistakes because you are in a hurry to
catch up. It will pile up if you don't get a handle on it. Put a simple closed
message up and go about your processing.
Scott
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| Author: | SasquatchBricks | | Posted: | May 10, 2019 15:31 | | Subject: | Re: Star Wars MiniFigs | | Viewed: | 30 times | | Topic: | Catalog | |
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| In Inventories, avyz66 writes:
| | Not sure if this is in the correct area to post. I am wanting to start and complete
a Star Wars MiniFig collection. I am looking for a list with variants included
to help me with this. Any push in the right direction is appreciated.
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Put a want list together and it should bring up the stores that have the most
in one place, you will be ordering from multiple stores as Star Wars is your
biggest single category for figs
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| Author: | SasquatchBricks | | Posted: | Aug 5, 2016 11:50 | | Subject: | Re: #1 Brick store, | | Viewed: | 60 times | | Topic: | Suggestions | |
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| In Suggestions, Sebastian59 writes:
| | Hello All,
I have a LDD project I want to make a reality, its almost 3,400 pieces total.
But I was hoping if anyone knew of a mega brick supplier who has almost everything,
as well as taking credit card. If not I may just abandon the project completely.
TIA!
https://www.flickr.com/cameraroll
Sebastian59
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Hi, I think you are going to have to put items on your wanted list and see what
comes up and who has the most of what you are looking for. You will probably
not find any one store who has every thing you are needing. I have been buying
and selling for many years now and I don't think it has ever happened even
on small order, large orders are even that much harder. There are some large
stores but there are probably lots of folks like you that are building a large
project and are sniping parts from many different stores. Again the wanted list
is a good starting points for you.
Scott
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| Author: | SasquatchBricks | | Posted: | Mar 25, 2015 17:32 | | Subject: | Re: Handling Minimum S&H charges in new estimator | | Viewed: | 37 times | | Topic: | Suggestions | |
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| In Suggestions, jamesuniverse writes:
| | In Suggestions, dmoser22 writes:
| | I currently have a $3.00 minimum charge for S&H. In my terms, I state that S&H
can include up to $1 of additional charges to cover shipping materials. In practice,
on orders where actual postage is above $2.50 or so, I just round up the S&H
charge to some multiple of $0.25. This has been working fine; no complaints
from customers, and I still get packaging and other miscellaneous costs covered
without having to have a minimum buy.
In the new estimator, I can simulate this in a rate table by setting the first
few ounces to $3 and then bumping the amount up as the actual postage rises.
Ideally, though, I'd prefer to have a flat $.50 "other charge", but still
maintain the $3 minimum.
So my table might look like:
______________3 oz___4 oz___5 oz___6 oz___7 oz___8 oz___9 oz
____Total______3.00___3.00___3.00___3.00___3.00___3.09___3.26
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This is how you should do it 
| |
In order to do that, I'd need to be able to set the Other Charge amount along
with the postage for each weight.
Does anyone else see value in that? Is there already a way to do it and I just
missed it?
Thanks,
-djm
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I agree work it in just like that, the "other" line might turn a potential customer
off. That's fine, you want to have that additional but looks cleaner and
more palatable to a buyer.
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| Author: | SasquatchBricks | | Posted: | May 2, 2014 10:31 | | Subject: | Re: Chargebacks: Immediately Suspend Buying Privs | | Viewed: | 47 times | | Topic: | Suggestions | |
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| In Suggestions, legofoolz writes:
| | In Suggestions, donja_nl writes:
| | Today I also had a claim for 6 USD from a texas buyer.
For an order 6 weeks ago and everything seemed oké.
I also left positive feedback.
Not a big amount of money, but no way I can defend myself against it.
And that doesn't give me a good feeling.
I provided Paypal all the necessary information, so I hope you all will do that
too.
Jos
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I don't want to give the actual address but does this texas buyer live on
a street with a name similar to Edsell?
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Yes
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| Author: | SasquatchBricks | | Posted: | May 2, 2014 02:54 | | Subject: | Re: Chargebacks: Immediately Suspend Buying Privs | | Viewed: | 45 times | | Topic: | Suggestions | |
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| In Suggestions, fosterbengoshi writes:
| | In Suggestions, mach1baby1973 writes:
| |
It just sucks for all of us trying to provide a service and this is the kinda
slap in the face we don't need when doing such, not to mention I'm crabby
because I'm stuck in WA state trying to pass 2 kidney stones, can't go
back to Guam because we don't have a Urologist on island currently and this
clown has to wreck an even worse mood of mine.
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Oh man, kidney stones... You have my sympathies. That was the absolute worst
pain of my life. It was constant never-ending agony. My wife told me "Now you
have some idea of what childbirth feels like." Perhaps. But labor did not last
for 3 or 4 days without stop. Nor did it involve urinating red hot lava through
a strainer. I wish you a quick recovery.
Thor
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Thanks, luckily I am at my in-laws in transit and hopefully I can pass these
nuggets quick, I have lego to get back to
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| Author: | SasquatchBricks | | Posted: | May 2, 2014 02:37 | | Subject: | Re: Chargebacks: Immediately Suspend Buying Privs | | Viewed: | 56 times | | Topic: | Suggestions | |
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| In Suggestions, fosterbengoshi writes:
| | In Suggestions, TheBrickGuys writes:
| |
What benefit is there for the hacker under your scenario? If he places an order
using a hacked BL account and then hacks the persons PayPal account to pay for
it then wont the order just go the persons address that was hacked? Not that
would be good in any way, but I just don't see this actually happening unless
the hacker has the order sent to his address which I don't think he would
because this would give a direct link to him.
What am I missing?
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If the claim is bogus, the benefit is that the buyer gets free LEGO.
If the claim is legitimate, the benefit to the hacker is the satisfaction he
gets in causing mischief or problems for others. The hacker does not want the
LEGO for himself and is not stupid enough to give his own address. Instead, he
wants to cause as much trouble as possible. Either because of a personal vendetta
or because he gets some excitement or thrill from the hacking.
Then there are those hackers who do this for a profit. For example, they will
ship goods from a hacked account to one of the hacker's own buyers (sort
of like the LEGO dropship scam). Or they will ship items to themselves (under
a fake name) at an address where many individuals have access to the mail (such
as a large company, school, or other public place), or the unlocked mailbox of
a house or apartment that is unoccupied or where the occupants are away on extended
vacation.
Regardless of any benefit, the fact is that these claims happen. And when someone
claims their account or card is being used without their authorization, there
is no reason why that account or card should not at least be temporarily suspended
as soon as possible. To protect the buyer and other sellers.
One case I recall happened a few years ago right here on BrickLink. Over the
course of several days, multiple sellers posted that they had chargeback claims
filed against them by the same member. The member finally appeared and claimed
his BrickLink and PayPal accounts had been hacked. The hacker had changed his
account passwords. The buyer had to actually request that BrickLink suspend his
account to stop further orders and chargeback claims. But by then it was too
late for some sellers. Some posted that BrickLink should have acted right away
to suspend the account when they received the first claim that the account was
used without authorization.
Thor
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It just sucks for all of us trying to provide a service and this is the kinda
slap in the face we don't need when doing such, not to mention I'm crabby
because I'm stuck in WA state trying to pass 2 kidney stones, can't go
back to Guam because we don't have a Urologist on island currently and this
clown has to wreck an even worse mood of mine.
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| Author: | SasquatchBricks | | Posted: | May 2, 2014 02:10 | | Subject: | Re: Chargebacks: Immediately Suspend Buying Privs | | Viewed: | 68 times | | Topic: | Suggestions | |
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| In Suggestions, mach1baby1973 writes:
| | In Suggestions, fosterbengoshi writes:
| | In Suggestions, mach1baby1973 writes:
| |
Funny you post this, I just got two small chargeback disputes today from a BO
customer, $3 and $5 orders, the customer plainly got the items with tracking,
PayPal states it could take up to 75 days for resolution. Just really amazes
me that people really want something for nothing, we all work hard to provide
good parts at good prices and this is the thanks we get. Unbelievable!!
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Was either buyer located in Texas? At least two other sellers there had chargeback
claims filed against them today from the same buyer in Texas.
This only illustrates further why chargebacks should be handled differently from
and more promptly than reversals.
If the buyer is trying to scam you, he is not going to claim to his credit card
company that only one order out of several placed around the same time was unauthorized.
He is going to claim ALL were unauthorized.
If the buyer truly is the victim of a hacked account, the scammer is going to
place as many orders as possible before the card or account can no longer be
used.
In either case, further use of that card or account should be immediately suspended,
at least temporarily.
Thor
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Yes, it's the TX buyer, and yes I agree with you, he had made 4 orders so
if it was a case of a minor ordering then the parent would have done a blanket
chargeback on everything not pick and choose the orders, which for me were tiny
but we should look at the bigger problem that this could pose.
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Not to mention they left positive feedback for all they ordered through not a
week after they received their goods, appears that somebody wants free lego at
our expense. Hopefully PayPal puts 1+1 together and look at their multiple claims
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| Author: | SasquatchBricks | | Posted: | May 2, 2014 02:03 | | Subject: | Re: Chargebacks: Immediately Suspend Buying Privs | | Viewed: | 71 times | | Topic: | Suggestions | |
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| In Suggestions, fosterbengoshi writes:
| | In Suggestions, mach1baby1973 writes:
| |
Funny you post this, I just got two small chargeback disputes today from a BO
customer, $3 and $5 orders, the customer plainly got the items with tracking,
PayPal states it could take up to 75 days for resolution. Just really amazes
me that people really want something for nothing, we all work hard to provide
good parts at good prices and this is the thanks we get. Unbelievable!!
|
Was either buyer located in Texas? At least two other sellers there had chargeback
claims filed against them today from the same buyer in Texas.
This only illustrates further why chargebacks should be handled differently from
and more promptly than reversals.
If the buyer is trying to scam you, he is not going to claim to his credit card
company that only one order out of several placed around the same time was unauthorized.
He is going to claim ALL were unauthorized.
If the buyer truly is the victim of a hacked account, the scammer is going to
place as many orders as possible before the card or account can no longer be
used.
In either case, further use of that card or account should be immediately suspended,
at least temporarily.
Thor
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Yes, it's the TX buyer, and yes I agree with you, he had made 4 orders so
if it was a case of a minor ordering then the parent would have done a blanket
chargeback on everything not pick and choose the orders, which for me were tiny
but we should look at the bigger problem that this could pose.
|
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| Author: | SasquatchBricks | | Posted: | May 2, 2014 01:37 | | Subject: | Re: Chargebacks: Immediately Suspend Buying Privs | | Viewed: | 86 times | | Topic: | Suggestions | |
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| In Suggestions, fosterbengoshi writes:
| | In Suggestions, Brickbeast writes:
| | For those who might not understand, an overseas buyer makes a credit card purchase
for items in your store. He paid. You ship. Once received, he calls his credit
card company for a chargeback. Since he is their customer, they provide the chargeback.
The buyer gets his money back, your product and your postage.
It is very easy to do, and it is a big issue for one of my family members in
another business. He just got taken for 2K.
The credit card company assists with the fraud since you are not their customer.
He defeats it by using wire transfers prior to shipment, but that is very hard
to do on small sales items.
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Thank you. This is one example of many. The most common example I have seen is
where a buyer claims someone hacked into their PayPal and/or BrickLink account
and is making purchases and spending their money without their authorization.
In such cases, the buyer would obviously benefit if BrickLink at least temporarily
made it impossible for the hacker to continue using the buyer's card or account.
If a card or account has been hacked and is being illegally used without the
owner's authorization, we should not have to wait for multiple claims or
further criminal acts before taking preventive action.
Thor
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Funny you post this, I just got two small chargeback disputes today from a BO
customer, $3 and $5 orders, the customer plainly got the items with tracking,
PayPal states it could take up to 75 days for resolution. Just really amazes
me that people really want something for nothing, we all work hard to provide
good parts at good prices and this is the thanks we get. Unbelievable!!
|
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| Author: | SasquatchBricks | | Posted: | Oct 24, 2012 09:27 | | Subject: | Re: Button Solution Option for All Sellers | | Viewed: | 55 times | | Topic: | Suggestions | |
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| In Suggestions, kzinti writes:
| | This would be a good idea from both Buyer and Seller standpoints. Buyer can order,
know what he has to pay in advance and make payment immediately. Seller can do
away with majority of cancellations due to shipping costs too high, "oops, didn't
mean to order that" and other cancellations. Not to mention this offers the potential
to get paid a lot sooner. Only problem would be that there needs to be not only
weight taken into account, but physical dimension of parts too.
Be interesting to see how this all turns out.
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I like the button option also but you are correct, how is it going to account
for boxes and packing. Since I primarily sell sets some boxes and packing can
account for 1-2 pounds of extra weight. And I have had more than quite a few
orders that were large and had to be split into two sometimes three boxes for
mailing. Great idea and would love to see it in Bricklink 2.0 but it would need
some serious testing, maybe some parts sellers and set sellers could be the participants.
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| Author: | SasquatchBricks | | Posted: | Aug 23, 2012 22:25 | | Subject: | Re: smoke-free | | Viewed: | 57 times | | Topic: | Suggestions | |
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| In Suggestions, LDC31 writes:
| | Some stores advertise that bricks are kep in a "smoke-free" environment.
I think this is a big plus for those sellers. But, the information is not readily
available (As near as I can tell, you need to check each store's terms).
It would be great if this were required field for sellers, and even better if
you could filter search results to only smoke-free sellers.
Pet-free would be another good search-filter.
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They only problem with that is that while they me smoke free from your home,
you have no idea where they came from before that(used items) so if you do a
quick flip on parts or sets you kind of get into a gray area. Again your home
maybe smoke free and pet free but the recipient of those items may challenge
you if they have allergies and flare ups due to that. I specifically don't state
that just to keep that point off the table if it arises, but again I have never
had anybody ask me that when ordering either.
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USA, Washington
