Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | alexwilcox  | | Posted: | Oct 6, 2023 12:07 | | Subject: | Re: Australian Shipping from the UK | | Viewed: | 23 times | | Topic: | Shipping | |
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| In Shipping, BK_Bricksters writes:
| | Good morning!
We need some advice. Can we easily ship Lego from the UK to Australia?
I was stopped by Royal Mail’s post office as it is considered a toy and considered
restricted goods.
I’ve cancelled and refunded that order to minimise issues but I wondered if anyone
else had solutions for the future.
Also, how do I change the map in the shipping terms to remove Australia? I removed
it from the shipping options but it is still showing that we ship to 100% of
customers when we would like to remove Australia all together?
Thank you for your help!
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Never write lego! write collectables, plastic parts, collectable figures or something
along those lines.
I've never had an issue. FYI - if you're going to remove shipping to
Australia due to this you better remove Canada as well!
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| Author: | alexwilcox | | Posted: | Aug 14, 2023 07:48 | | Subject: | Re: New with no box is incomplete ? | | Viewed: | 46 times | | Topic: | Problem | |
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| you're correct -
Complete - Contents are brand new and may have been removed from their plastic
bags and handled for inventorying purposes only. Includes all contents that originally
came with set including extra parts, stickers, instructions (if any) and original
box/packaging.
Maybe the seller doesn't realise or made an error? as for used for it to
be complete it doesn't need to include the box to be considered complete.
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| Author: | alexwilcox | | Posted: | Mar 5, 2023 05:20 | | Subject: | Re: Shipping method | | Viewed: | 41 times | | Topic: | Shipping | |
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| In Shipping, davytodd writes:
| | Is anyone having a problem with buyers unable to proceed with ordering due to
a message saying seller has no shipping method available, although our store
does have, as set for domestic shipping 2nd class
Thanks
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'If payment is via PayPal, we would appreciate payment to 'Friends and
Family' please for orders under £3.00'
You really need to take that out of your terms.
If paypal ever cottoned on to this then you would get your account blocked in
an instant!
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| Author: | alexwilcox | | Posted: | Mar 4, 2023 12:24 | | Subject: | Re: UK Customs Declaration Service - Registered?? | | Viewed: | 33 times | | Topic: | General | |
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| In General, infinibrix writes:
| | In General, alexwilcox writes:
| | In General, infinibrix writes:
| | Did any other UK sellers receive a letter from HMRC a few months back and are
you intending to register in order to continue the importing/exporting of goods?
After reading that I may need software in order to do the declarations myself
or use a broker to do it on my behalf its all sounding a bit too complicated
for just sending a few Lego orders overseas!
It seems the deadline of 31st march for registering for CDS has been extended
to November but after that point I think I will just be doing away with all international
trading!
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Didn't get the letter and not heard anything about this.
But I do work in cargo at heathrow airport!
I quick google tells me this is just a new system (CDS) which is replacing the
old system (CHIEF).
The only reason you would need to do customs declarations is if you were shipping
the item yourself - customs declarations aren't required for mail. (i'm
talking about proper customs declarations to HMRC and not the CN22 forms we stick
on mail packages)
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This is the letter I received:-
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1083824/You_should_now_start_moving_to_the_Customs_Declaration_Service.pdf
and what your saying seems to make sense as I also had doubts that it was relevant
to my own situation but because of the letter being sent to me by name (Possibly
because I have an EORI number) it was enough to make me feel the need to give
them a call. I explained that I wasn't shipping cargo containers of goods
and simply shipping small Lego orders in the post with CN22's to which she
replied it doesn't matter how small the goods you are exporting everyone
will need to be registered to CDS if they wish to continue importing/exporting?
I don't know if she was poorly trained or something so I may take what she's
saying with a pinch of salt and speak to someone else for more clarity!
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I'm going to hazard a guess at poorly trained/new/completely misunderstood
your situation!!
If you don't currently use CHIEF then I honestly can't see why you would
need to register for CDS.
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| Author: | alexwilcox | | Posted: | Mar 4, 2023 10:54 | | Subject: | Re: UK Customs Declaration Service - Registered?? | | Viewed: | 38 times | | Topic: | General | |
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| In General, infinibrix writes:
| | Did any other UK sellers receive a letter from HMRC a few months back and are
you intending to register in order to continue the importing/exporting of goods?
After reading that I may need software in order to do the declarations myself
or use a broker to do it on my behalf its all sounding a bit too complicated
for just sending a few Lego orders overseas!
It seems the deadline of 31st march for registering for CDS has been extended
to November but after that point I think I will just be doing away with all international
trading!
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Didn't get the letter and not heard anything about this.
But I do work in cargo at heathrow airport!
I quick google tells me this is just a new system (CDS) which is replacing the
old system (CHIEF).
The only reason you would need to do customs declarations is if you were shipping
the item yourself - customs declarations aren't required for mail. (i'm
talking about proper customs declarations to HMRC and not the CN22 forms we stick
on mail packages)
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| Author: | alexwilcox | | Posted: | Jan 27, 2023 10:22 | | Subject: | Re: Royal Mail now good to post international | | Viewed: | 30 times | | Topic: | Shipping | |
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| In Shipping, gazzabrickstore writes:
| | copied from Royal Mail website , tracked and signed can be posted from today
As a result of this progress and the growing capability of our alternative export
solutions, we can now announce that from Thursday 26 January we will be resuming
our International Tracked & Signed as well as International Signed services to
all destinations for business account customers and customers buying postage
online. This includes parcel, large letter and letter formats of these services.
Online shipping solutions will be enabled to allow customers to select these
services, print labels and send items from Thursday 26 January.
Note: Customers in Northern Ireland are also able to submit both export letters
and export parcels for all services bound for Ireland into the Royal Mail network
through all channels. These services are currently only available for customers
based in Northern Ireland.
Delivery of International Tracked & Signed and International Signed items posted
from Thursday 26 January may take slightly longer than usual and customers may
notice different tracking information as items leave the UK.
We continue to ask customers not to submit any new Tracked or Untracked (Standard/Economy)
export parcels into our network just yet. We are aiming to provide further updates
on these services in the coming days.
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And yet one of my customers orders (to Ireland) is still sat at Heathrow distribution
centre where it has been sat since 7th January!!
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| Author: | alexwilcox | | Posted: | Jan 21, 2023 21:03 | | Subject: | Re: pneumatic hose colour help! | | Viewed: | 21 times | | Topic: | Help | |
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| In Help, alexwilcox writes:
| | In Help, Nubs_Select writes:
| | In Help, alexwilcox writes:
| | Hi,
Can anyone help or is familiar with pneumatic hose pieces.
I've got a load of parts from set 8868 to add to my store including a load
of pneumatic hoses pieces which I believe are original but can't be 100%.
it's listed in the catalogue as being black however they're more dark
grey then black, they're only shown as coming in black - part no. 5102.
Can anyone advise if these are likely genuine - I don't want to list them
as black and then someone get upset and say the colour is off!
Thanks
Alex
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a photo would help lots!
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The photo really doesn’t show the colour very well, hoping someone familiar with
these pieces can chip in!
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| Author: | alexwilcox | | Posted: | Jan 21, 2023 21:02 | | Subject: | Re: pneumatic hose colour help! | | Viewed: | 26 times | | Topic: | Help | |
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| In Help, Nubs_Select writes:
| | In Help, alexwilcox writes:
| | Hi,
Can anyone help or is familiar with pneumatic hose pieces.
I've got a load of parts from set 8868 to add to my store including a load
of pneumatic hoses pieces which I believe are original but can't be 100%.
it's listed in the catalogue as being black however they're more dark
grey then black, they're only shown as coming in black - part no. 5102.
Can anyone advise if these are likely genuine - I don't want to list them
as black and then someone get upset and say the colour is off!
Thanks
Alex
|
a photo would help lots!
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| Author: | alexwilcox | | Posted: | Jan 21, 2023 20:54 | | Subject: | pneumatic hose colour help! | | Viewed: | 60 times | | Topic: | Help | |
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| Hi,
Can anyone help or is familiar with pneumatic hose pieces.
I've got a load of parts from set 8868 to add to my store including a load
of pneumatic hoses pieces which I believe are original but can't be 100%.
it's listed in the catalogue as being black however they're more dark
grey then black, they're only shown as coming in black - part no. 5102.
Can anyone advise if these are likely genuine - I don't want to list them
as black and then someone get upset and say the colour is off!
Thanks
Alex
|
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| Author: | alexwilcox | | Posted: | Jan 4, 2023 13:16 | | Subject: | Re: Need help to identify Lego parts | | Viewed: | 38 times | | Topic: | LEGO products | |
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| In LEGO products, p3fe writes:
| | New here. Wife had an old tote chock full of Lego's that I am going through
before we give them to our grandkids. There is a sealed plastic bag with brand
new Lego's in it, but nothing on the bag gives any clue as to what set it
goes to. I took a couple of pictures o the larger pieces. The pictures are taken
through the plastic so its difficult to see the whole piece, but can anyone identify
what this is or what set it goes to? The first piece is a bronze or copper color
and the other one is dark gray. TIA!
|
That doesn't look like any kind of plastic bag i've ever seen lego come
in.
Are you sure it's lego and not a knock off?
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| Author: | alexwilcox | | Posted: | Jan 3, 2023 10:34 | | Subject: | Re: VAT collected twice | | Viewed: | 63 times | | Topic: | Taxes | |
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| In Taxes, oasis writes:
| | First time with a VAT problem, don't know where to file for help.
US order, German customer, BL collected VAT, but customer had to pay again when
picking up the package. I'm sending him a copy of the VAT form that was on
the package.
Thanks for any tips.
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You need to submit the IOSS number to customs before the package arrives - normally
done when you purchase shipping.
I know in the UK this does not work if you purchase at the post office - you
need to purchase the postage online.
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| Author: | alexwilcox | | Posted: | Dec 31, 2022 03:12 | | Subject: | Re: Trying to Identify pieces | | Viewed: | 24 times | | Topic: | Searching | |
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| In Searching, Fuzeebear writes:
4590
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| Author: | alexwilcox | | Posted: | Nov 30, 2022 15:07 | | Subject: | Re: Unscheduled down time | | Viewed: | 86 times | | Topic: | Administrative | |
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| In Administrative, CE_Tanja writes:
| | Dear all,
Today we experienced unscheduled down time due to a routine security scan. We
apologize for any inconvenience and thank you for your patience.
Everything is back to normal but please let us know if you are still experiencing
any issues.
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Really? and it was nothing to do with a completely unnecessary feature that was
installed at the busiest time of the year?
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| Author: | alexwilcox | | Posted: | Nov 25, 2022 09:42 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 50 times | | Topic: | Problem | |
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| In Problem, calsbricks writes:
| | In Problem, alexwilcox writes:
| | In Problem, calsbricks writes:
| | Disappear after placing their orders. Nearly 13% of all orders from 0 feedback
buyers.
Have had a spurt of these over the last couple of months - IC is not the answer
for us we need another tool or option, perhaps where we can set a minimum feedback
level for a buyers first order - an option of course and that would allow stores
to choose rather than Bricklink.
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I really don't understand why you haven't set up instant checkout.
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14 different boxes and we did set it up when it was first introduced. There are
currently over 4000 of the 11000 stores who do not use it for one reason or another.
If you do and it works well for you great that isn't the case for us. It
currently generates about a 5% error rate on shipping and it doesn't deal
well with large lot orders. The terms and conditions for the onsite payment
methods are also unacceptable to us.
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so you won't accept an alleged 5% error rate on shipping but complain about
13% of buyers? That to me doesn't make any sense!
I currently have approx 9 or 10 different sized boxes and envelopes - it works
most of the time - the occasional undercharge of postage I can easily swallow
as it's pennies we're talking about. And if it's an overcharge then
you issue a refund - simple! A lot easier and quicker to deal with then NPB's.
And as a buyer - i'll always head to a store with instant checkout over one
that doesn't - the 4000 stores that don't offer IC are missing out.
Honestly from outside point of view it looks like you're making excuses and
are afraid of change. Just my 2p!!
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| Author: | alexwilcox | | Posted: | Nov 25, 2022 08:47 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 40 times | | Topic: | Problem | |
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| In Problem, calsbricks writes:
| | Disappear after placing their orders. Nearly 13% of all orders from 0 feedback
buyers.
Have had a spurt of these over the last couple of months - IC is not the answer
for us we need another tool or option, perhaps where we can set a minimum feedback
level for a buyers first order - an option of course and that would allow stores
to choose rather than Bricklink.
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I really don't understand why you haven't set up instant checkout.
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| Author: | alexwilcox | | Posted: | Sep 12, 2022 22:11 | | Subject: | Re: I closed store and now it is open again. | | Viewed: | 38 times | | Topic: | Technical Issues | |
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| In Technical Issues, racerxmtb writes:
| | I closed my store yesterday due to vacation. I even logged in to verify it was
indeed closed. Somehow it is open again and I got 2 orders! I can’t close it
now due to the orders and I won’t be back for a month. How do I contact Bricklink?
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Are you aware once you close your store buyers have 30 minutes to complete their
orders - is it possible these orders were placed within 30 minutes of you closing
the store?
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| Author: | alexwilcox | | Posted: | Aug 6, 2022 11:07 | | Subject: | Re: Call for Help from EXPERIENCED sellers!! | | Viewed: | 44 times | | Topic: | Help | |
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| In Help, peregrinator writes:
| | In Help, alexwilcox writes:
| | you only ship to 3 countries - you've instantly blocked 99% of potential
buyers!
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I'm guessing that around 40% of buyers live in N. America.
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Did you guess or did you know?! I just checked and you're right - approx
40% of registered members are in North America 
so I revise my comment to blocked 60% of potential buyers! (still a big chunk
which seems silly to cut off!)
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| Author: | alexwilcox | | Posted: | Aug 6, 2022 08:44 | | Subject: | 'everything shop' spam | | Viewed: | 146 times | | Topic: | Problem | |
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| I feel so honoured! I finally got the 'everything shop' spam message
that a lot of other members have been getting.
mine was from 'wspam_97raj.fr' - so seems like they're not even trying
very hard - even including spam in the name of the account!
I've obviously reported it but surely bricklink can do something to prevent
all these obvious spam accounts being setup in the first place?
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| Author: | alexwilcox | | Posted: | Aug 6, 2022 04:10 | | Subject: | Re: Advise on how to remove yellowing from white | | Viewed: | 38 times | | Topic: | Colors | |
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| In Colors, jorgejsz writes:
| | Hi All,
I have a couple of clone and stormtroopers that are yellowing; because of this
I have put away almost anything that’s predominantly white.
What’s the best way of removing this if at all possible? I know about using peroxide
and uv light or sunlight but I am concerned this will remove the print from the
minifigures.
Thank you for your time.
Jorge
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As per the other reply - i've only ever heard of short term results with
the yellowing coming back as bad if not worse after a short period of time.
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| Author: | alexwilcox | | Posted: | Aug 6, 2022 04:08 | | Subject: | Re: Call for Help from EXPERIENCED sellers!! | | Viewed: | 63 times | | Topic: | Help | |
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| In Help, BricksOfFaith writes:
| | Hello! I just wanted to ask for an inspection of my store!
I would like a few experienced sellers to go through and tell me what I’m doing
wrong and what I’m doing right! Every little thing. I’d be extremely appreciative!
Thanks!
-Bricks of Faith
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you only ship to 3 countries - you've instantly blocked 99% of potential
buyers!
also your terms - too long! keep it short and sweet.
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