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| Author: | JediRob  | | Posted: | Nov 30, 2022 16:52 | | Subject: | Re: Unscheduled down time | | Viewed: | 74 times | | Topic: | Administrative | |
|
| In Administrative, pitz8008 writes:
| | In Administrative, JediRob writes:
| | In Administrative, macebobo writes:
| | In Administrative, Nubs_Select writes:
| | In Administrative, CE_Tanja writes:
| | Dear all,
Today we experienced unscheduled down time due to a routine security scan. We
apologize for any inconvenience and thank you for your patience.
Everything is back to normal but please let us know if you are still experiencing
any issues.
|
how can something be "routine" and "unscheduled" at the same time.....
|
Because it is a lie and they do not have a good PR person to spin this and think
it through. So dung like this comes out.
|
Do you have evidence that BrickLink is lying? Or, are you imagining that they
are lying and stating your assumptions as fact?
|
Yes, the evidence is called common sense.
|
That would indicate a complete lack of real evidence. In other words, imaginary.
Thanks for a textbook example.
-R
|
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| Author: | JediRob | | Posted: | Nov 30, 2022 16:30 | | Subject: | Re: Unscheduled down time | | Viewed: | 93 times | | Topic: | Administrative | |
|
| In Administrative, macebobo writes:
| | In Administrative, Nubs_Select writes:
| | In Administrative, CE_Tanja writes:
| | Dear all,
Today we experienced unscheduled down time due to a routine security scan. We
apologize for any inconvenience and thank you for your patience.
Everything is back to normal but please let us know if you are still experiencing
any issues.
|
how can something be "routine" and "unscheduled" at the same time.....
|
Because it is a lie and they do not have a good PR person to spin this and think
it through. So dung like this comes out.
|
Do you have evidence that BrickLink is lying? Or, are you imagining that they
are lying and stating your assumptions as fact?
It can't be both.
-R
|
|
| Author: | JediRob | | Posted: | Aug 20, 2022 00:53 | | Subject: | Re: WHY IS MY STORE SUSPENDED???!!! | | Viewed: | 63 times | | Topic: | Selling | |
|
| In Selling, 1001bricks writes:
| | | | I never viewed him as a "pissed off guy" either. Though some that engaged him...
that's another story
|
I can't politely say what I think about Foster 
It took months and zillion posts to get a Weight in the Cart.
Timothy was calling him a "Sock Puppet" hee hee.
Sure anyway, we all miss him.
But to be fair also anyone we used to talk with and went out of scope.
|
... And standardized (real) exchange rates ...
|
|
| Author: | JediRob | | Posted: | Aug 18, 2022 12:17 | | Subject: | Re: WHY IS MY STORE SUSPENDED???!!! | | Viewed: | 71 times | | Topic: | Selling | |
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| In Selling, dreambuilder71 writes:
| | Hi all. I have to know why my store was suspended???!!!
If it's cause of a USA teenager who bought from my store and then said I
was a scammer cause I don't take paypal,, then this better be rectified right
away because that is allowed to not take paypal and I didn't scam anyone!!!
Admin, please contact me right away! Everyone who knows me in the LEGO community
knows who I am and I've never scammed anyone!
I also have a NPB against this teenager who shouldn't be allowed on this
site. Then their negative feedback will be removed!
PLEASE HELP ME!!!
|
Tax evasion is not legally allowed on BrickLink.
HTH
-R
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| Author: | JediRob | | Posted: | Oct 27, 2015 04:41 | | Subject: | Re: Customs fraud | | Viewed: | 55 times | | Topic: | Suggestions | |
|
| In Suggestions, Pokernut writes:
| | There are a lot people out there, it seems, that want sellers to commit customs
fraud.
Would it be a good idea if BL included " Buyer requested customs fraud " in the
reasons for seller to cancel an order?
Not allowing said alledged fraudster to feedback the seller would prevent retaliatory
actions from the buyer would also be nice in this instance
|
* Oh No!, Not Again! *
Perhaps a BL FAQ of the things that have been dead horse whipped, their lack
of resolution, some more dead horse whipping.
I'm not saying this topic is not without merit.
What is the law? and what is BL policy on following it?
Rule #13 "General Compliance with Laws:
You shall comply with all applicable laws, statutes, ordinances and regulations
regarding your use of our service and your listing, purchase and sale of items."
That means, in no uncertain way, that you should follow the law.
Unfair? possibly, fix the law if you don't like it. Until then....
|
|
| Author: | JediRob | | Posted: | Apr 10, 2014 15:45 | | Subject: | Re: Core operations or MOC Shop? (a survey) | | Viewed: | 35 times | | Topic: | Suggestions | |
|
| In Suggestions, Teup writes:
| | In Suggestions, Brettj666 writes:
| | In Suggestions, Teup writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, Master_Jedi_Rob writes:
| | Should BrickLink focus more on restoring BL 1.0 functionality as it was, working,
ugly et al.? (Yes)
Should BrickLink focus more on the MOC Shop (No)
|
I think this is not a fair question. The MOC shop will test the code for some
things that we would like to have in Bricklink 1.x
I don't need the MOC shop, and I wonder if it will succeed, but maybe it
can expand the market to people who would not end up here otherwise.
|
I don't think the MOC shop is so bad, let's give it a chance. If it is
user friendly and clear to me, I am certainly going to look into which models
I can support. Not all of those MOCs make sense to put on sale, but some cute
small ones have a certain desktop appeal, I can imagine people buying those.
For us, it could be a chance to get a wider range of customers and maybe sell
different parts.
I definitely thing the BL 1.0 functionality should be solid and more user friendly
for beginners. So a make-over is quite necessary in my opinion. Right now it's
more a site for nerds than a friendly and robust looking service that LEGO's
customer support can refer people to without feeling awkward about it.
|
I think the point of it, despite the fact that it's done and this suggestion
will fall on deaf ears, is this.
If you were in charge of Bricklink's development, would you have put months
of effort into creating a MOC shop instead of prioritizing 10 or so really major
things, 30 more semi-major things?
I think that's the point that people make..
Course, if they shared their plan with us before they started developing, we
could have at least provided group input, but no one does that apparently.
|
Yeah agreed. First stable and robust 1.0 with interface update. Only when that
part has had a make-over, we can afford to have additional stuff. Otherwise we'll
get completely lost in a maze of options I'm secretly hoping for a BL
2.0 launch that includes the MOC shop as a natural part of the new design, not
as an ad hoc added extension to the old guff.
|
Putting the cart before the horse comes to mind, no?
-R
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| Author: | JediRob | | Posted: | Apr 10, 2014 15:20 | | Subject: | Re: Core operations or MOC Shop? (a survey) | | Viewed: | 42 times | | Topic: | Suggestions | |
|
| In Suggestions, Teup writes:
| | In Suggestions, WoutR writes:
| | In Suggestions, Master_Jedi_Rob writes:
| | Should BrickLink focus more on restoring BL 1.0 functionality as it was, working,
ugly et al.? (Yes)
Should BrickLink focus more on the MOC Shop (No)
|
I think this is not a fair question. The MOC shop will test the code for some
things that we would like to have in Bricklink 1.x
I don't need the MOC shop, and I wonder if it will succeed, but maybe it
can expand the market to people who would not end up here otherwise.
|
I don't think the MOC shop is so bad, let's give it a chance. If it is
user friendly and clear to me, I am certainly going to look into which models
I can support. Not all of those MOCs make sense to put on sale, but some cute
small ones have a certain desktop appeal, I can imagine people buying those.
For us, it could be a chance to get a wider range of customers and maybe sell
different parts.
I definitely thing the BL 1.0 functionality should be solid and more user friendly
for beginners. So a make-over is quite necessary in my opinion. Right now it's
more a site for nerds than a friendly and robust looking service that LEGO's
customer support can refer people to without feeling awkward about it.
|
I suggested "Word cloud" parts lookup long ago.
Yes, we need an updated interface. We also need the site to do what we need.
Indeed, it takes a geek to understand how to "work" BrickLink. I spent a month
looking at this site in 2007 just to figure it out.
I also suggested a "New buyer tutorial" and a "new seller tutorial" as a mandatory.
That was long ago.
-R
|
|
| Author: | JediRob | | Posted: | Apr 10, 2014 15:15 | | Subject: | Re: Core operations or MOC Shop? (a survey) | | Viewed: | 34 times | | Topic: | Suggestions | |
|
| In Suggestions, WoutR writes:
| | In Suggestions, Master_Jedi_Rob writes:
| | Should BrickLink focus more on restoring BL 1.0 functionality as it was, working,
ugly et al.? (Yes)
Should BrickLink focus more on the MOC Shop (No)
|
I think this is not a fair question. The MOC shop will test the code for some
things that we would like to have in Bricklink 1.x
I don't need the MOC shop, and I wonder if it will succeed, but maybe it
can expand the market to people who would not end up here otherwise.
|
What would be a fair question, or questions?
I'd like to see BrickLink work, like it did, when it was working, ugly and
fully functional.
I think working on things not related to making the site work as well as it once
did are counterproductive.
-R
|
|
| Author: | JediRob | | Posted: | Apr 10, 2014 14:53 | | Subject: | Core operations or MOC Shop? (a survey) | | Viewed: | 201 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| Should BrickLink focus more on restoring BL 1.0 functionality as it was, working,
ugly et al.? (Yes)
Should BrickLink focus more on the MOC Shop (No)
|
|
| Author: | JediRob | | Posted: | Mar 20, 2014 19:46 | | Subject: | Re: Request for Forum Roundtable with Mr. Kim | | Viewed: | 76 times | | Topic: | Suggestions | |
|
| In Suggestions, cs_amanda writes:
| | Thor I've forwarded your request on up the ladder. I don't know if
or when something like this might be arranged, but I can assure you it will be
considered. I've also responded below to some of your statements.
| | Anyone reading the Forum for the past year will note the obvious discontent and
anxiety many here have about BrickLink.
|
I've been looking over the forums for the past week and this is certainly
apparent to me. This is actually the reason I've been brought on to the BL
team. My goal is to improve the communication and sharing between BL users and
management.
Although the new "Customer Service" team
| | seems to be a step in the right direction, many are wondering if they are addressing
the right issues or really able to address the many issues facing BrickLink.
In fact, many here wonder whether the new owner - Mr. Kim - is even aware of
the extent of this discontent and anxiety, and what needs to be done to improve
BL and regain the confidence so many have lost over the past year or two.
Many are frustrated by the seeming lack of progress and lack of clear vision,
objectives and involvement by BrickLink's new owner and management. This
is particularly worrisome for those members whose livelihoods depend solely or
primarily on BL.
|
While I'm not sure some of the heated posts I've seen were particularly
beneficial, I can certainly understand where they are coming from. When finances
are involved and things are out of your control, it's normal to be concerned.
While from your perspective there has been a lack of progress and clear vision,
I think the real issue is that the vision and progress have not been properly
shared with the members who have concerns. That's why Alice brought me on,
so I could fix this communication failure. I can assure you there has been progress,
it's just that most of it is behind the scenes or related to the 2.0 BL release
planned for May. I'm not sure if this has been brought up before, but fixing
the existing BL site was not feasible due to its outdated coding. I've seen
many comments about why haven't they fixed this big issue or that big problem
and then assume that the management either doesn't know or doesn't care.
The reality is they are aware of the many issues and are working to fix them,
but they can't just do a quick patch to the existing site. I don't have
a lot of details on the specifics for the 2.0 version, but I know a number of
the problems will be addresed with that launch. I've requested a list of
any specifics about 2.0 that I can share with you guys on the forum to address
your concerns. As soon as I know what's coming, you will too.
I know it's difficult to be patient, but it will be rewarded. I know Bricklinks
future is bright, we just have to go through these growing pains first!
Amanda
|
Aye, Dan did not comment his code, which was unexpectedly handed to Eric.
We get that part.
What we don't get is the lack of communication, and appearant repeated placation.
And yes, thank you, as I know you, and Sean, for taking on this burden.
As I've said, and is seemingly the feeling of the community, we want BL 2.0
to work, and work well. But also, we are all willing to get off a ship that has
hit an iceburg and is unwilling to tell the passengers it's sinking.
In essence. Show us.
We don't need/want fancy stuff. We just need a ship that sails and a star
to guide us.
-R
|
|
| Author: | JediRob | | Posted: | Mar 20, 2014 13:23 | | Subject: | Re: Request for Forum Roundtable with Mr. Kim | | Viewed: | 89 times | | Topic: | Suggestions | |
|
| In Suggestions, fosterbengoshi writes:
| | This suggestion is actually a polite request for a Roundtable discussion in the
BrickLink Forum with Mr. Kim's direct participation. Face-to-face Roundtables
in Europe, the USA and elsewhere help. But they are not enough, impractical and
too costly for many to attend. There are also questions and jealousies about
who gets invited to these face-to-face Roundtables. What is the selection criteria
and how representative are they of the rest of us?
Anyone reading the Forum for the past year will note the obvious discontent and
anxiety many here have about BrickLink. Although the new "Customer Service" team
seems to be a step in the right direction, many are wondering if they are addressing
the right issues or really able to address the many issues facing BrickLink.
In fact, many here wonder whether the new owner - Mr. Kim - is even aware of
the extent of this discontent and anxiety, and what needs to be done to improve
BrickLink and regain the confidence so many have lost over the past year or two.
Many are frustrated by the seeming lack of progress and lack of clear vision,
objectives and involvement by BrickLink's new owner and management. This
is particularly worrisome for those members whose livelihoods depend solely or
primarily on BrickLink.
I know some may have reservations about the free-for-all nature that may be inherent
in this sort of Town Hall Meeting style of Roundtable. But it can still be a
worthwhile endeavor for Mr. Kim, BrickLink and BrickLink's members. We just
won't bus in a load of angry Tea Partiers or Occupy Wallstreeters. Seriously...
we can agree on rules in advance and have several mods present to keep order.
If you are worried about the public nature of such a Roundtable and it being
available for non-members to read or listen in on, tweak things so that it is
available only to members. Or reserve and "borrow" someplace else where this
can occur online and post how any BrickLink member who wants to can attend and
participate.
In short... We want to hear from the Boss. No, not Bruce Springstein or Lord
Business. But the guy who can get things done around here. The Buck-Stops-Here
Top Tamale. And we hope he will listen to us as well.
Thor
|
In my retail management days, during training sessions, I would occasionally
say to someone who was in the middle of something all too important to look up
and pay attention "Your hair is on fire" Which would get a laugh out of most,
and get the person not paying attention ejected from potential management.
Rule #1 Listen to your customer!
Rule #2 Respond to your customer's questions, and answer them.
Rule #3 It's ok to say "I don't know"
Rule #4 Look up the answer and get back to your customer with a response.
A lack of response = a lack of care. If a business doesn't care about me,
why on earth would I care about them?
I have high hopes for the future of BL, but, just as Myspace failed, so might
BL....
|
|
| Author: | JediRob | | Posted: | Feb 21, 2013 13:12 | | Subject: | Re: Auctions | | Viewed: | 53 times | | Topic: | Suggestions | |
|
| In Suggestions, Timothy_Smith writes:
| | Good morning,
I was wondering if the Auction feature was simply turned off or commented out,
and if so would current administration be willing to re-enable it.
Auctions don't make a lot of money for the site, but it's often 'extra' money.
Auction lots tend to be items that can't be sold as regular lots or won't move
well like that. So an auction makes the seller money and the site too, and in
both cases more quickly than otherwise would have happened.
If the feature is re-enabled, consider that a test as to whether the feature
makes any sense for the new BL 2.0 site. Maybe we really don't need auctions-
but I think they are useful.
Thanks for your time. 
|
Auctions were indeed disabled to provide a more fair playing field and disallow
currency exchange scams.
I was one of the few that activly used auctions, and yes, they do (did) work
as you have described. Tons of fun, and a wee bit of money.
Making auctions workable is possible, I had discussions with Admin Dan during
the end. He couldn't re-code it well enough to make it workable at the time.
Also, he didn't provide much in the way of documentation as to how BL actually
works, which is one reason why (new) Admin Eric is not able to be as fast as
some would like.
So, I would suggest patience.
Either (new) Admin Eric will make BL2.0 or someone else will swoop in and fill
the void. It's only a matter of time.
-R
|
|
| Author: | JediRob | | Posted: | Nov 4, 2012 18:12 | | Subject: | Re: Definition of status Complete | | Viewed: | 38 times | | Topic: | Suggestions | |
|
| In Suggestions, Tweak.a.Brick writes:
| | Is it possible to change the Bricklink system, such that COMPLETE for used sets
is ONLY displayed in case if only ALL parts, ALL extra parts, ALL original instructions,
ALL original gear and the original BOX are included?
If any of these are not included the status would automatically be set to INCOMPLETE!
|
From: http://www.bricklink.com/help.asp?helpID=102
In addition to condition (New/Used), sets also have a sub-condition to indicate
whether the set is complete or incomplete.
New Sets
(without sub-condition) are assumed to be Sealed unless otherwise stated in the
description.
Sealed - Set is brand new, with unopened factory seals intact, all inner bags
and contents presumably sealed, intact, complete and untampered with as shipped
by the manufacturer. Seller cannot guarantee that a sealed set is complete.
Complete - Contents are brand new and may have been removed from their plastic
bags and handled for inventorying purposes only. Includes all contents that
originally came with set including extra parts, stickers, instructions (if any)
and original box/packaging.
Incomplete - Contents are brand new and may have been removed from their plastic
bags and handled for inventorying purposes or during the removal of items from
the set. Set is missing some contents, instructions or original box/packaging.
Description should state what exactly is missing.
Used Sets - The set has been opened, inner bags are no longer intact and or was
previously built. If the parts do show excessive wear, discoloration, excessive
scratches, other marks,etc. this should be noted, as well.
(without sub-condition) should indicate in the description if any contents are
missing.
Complete - Set contains all parts necessary to build all of the models (including
alternate models) in the instructions but does not have to contain the original
box/packaging and/or extra parts. If the set is missing instructions, the description
must state so. If the set did not come with instructions then the set should
include all parts listed in the picture inventory which is located on the box
or bucket. The set must include all original stickers used on the model either
still on the sticker sheet or applied.
Incomplete - Set is missing some contents. Description should state what exactly
is missing.
|
|
| Author: | JediRob | | Posted: | Apr 4, 2012 15:25 | | Subject: | Re: Suggestion Add a 'gender' flag to minifigs! | | Viewed: | 41 times | | Topic: | Suggestions | |
|
| In Suggestions, Master_Jedi_Rob writes:
| | In Suggestions, WhPlague writes:
| | The reason is that I want to populate my city with lots of diverse female minifigs.
Doing a search with "girl", "woman" or "female" will still leave out the majority
of them that are described solely by their hair or clothes.
There could be four possible choices:
1) Male
2) Female
3) Neutral (for robots, aliens and monsters)
4) Undetermined (all minifigs would default to this until assigned a gender.)
|
Sylvester McMonkey McBean says those without those with shall be differentiated
by your dollars forthwith!
I have a star, and you have not, you're you being silly, or have you forgot?
Cheebas neutral non bannable!
What about my transgendered, and non gendered friends for grumpfiddlebits sake!
-R
|
Subtext http://en.wikipedia.org/wiki/Pat_(Saturday_Night_Live)
|
|
| Author: | JediRob | | Posted: | Apr 4, 2012 15:24 | | Subject: | Re: Suggestion Add a 'gender' flag to minifigs! | | Viewed: | 51 times | | Topic: | Suggestions | |
|
| In Suggestions, WhPlague writes:
| | The reason is that I want to populate my city with lots of diverse female minifigs.
Doing a search with "girl", "woman" or "female" will still leave out the majority
of them that are described solely by their hair or clothes.
There could be four possible choices:
1) Male
2) Female
3) Neutral (for robots, aliens and monsters)
4) Undetermined (all minifigs would default to this until assigned a gender.)
|
Sylvester McMonkey McBean says those without those with shall be differentiated
by your dollars forthwith!
I have a star, and you have not, you're you being silly, or have you forgot?
Cheebas neutral non bannable!
What about my transgendered, and non gendered friends for grumpfiddlebits sake!
-R
|
|
| Author: | JediRob | | Posted: | Mar 9, 2012 12:08 | | Subject: | Re: Two more improvements I would like to see | | Viewed: | 55 times | | Topic: | Suggestions | |
|
| In Suggestions, billduge writes:
| | 1. On the list of stores, provide the ability to sort by store size.
2. On the catalog - price guide - when you part out a set it tells you which
pieces you have in your inventory towards the set. It would be helpful if it
told you which pieces you needed to complete that set in a simple little report,
or on a screen that you could print.
Comments?
|
http://www.bricklink.com/catalogPG.asp
Part out value shows what you have in your own inventory.
-R
|
|
| Author: | JediRob | | Posted: | Mar 1, 2012 12:31 | | Subject: | Re: Add to NRS/NSS Undisclosed fees | | Viewed: | 34 times | | Topic: | Suggestions | |
|
| In Suggestions, walstib writes:
| | In Suggestions, Master_Jedi_Rob writes:
| | In addition to seller penalties NRS and NSS I would like to add "Undisclosed
fees added to invoice."
Three strikes and out.
It's most probably illegal in all cases to add undisclosed fees to a "binding
contract" worldwide, so why is it tolerated here?
-R
|
I like the idea, one escape route still left though even if this went through.
Until all fees have to be separated from "shipping" and shipping is changed
to " actual postage cost paid" shysters can just keep adding them onto shipping
and saying there is no "fee" it's part of the cost of shipping. "Handling is
part of shipping and my lot fees are part of handling...."
Add that change and I am on board.
Joe
|
The devil is in the details. The poliy would need to be worded very well. As
I'm not a lawyer, I'm not sure exactly how to write the "code"
But in essence, if it's not stated clearly in a store's TOS, they can't add it,
not to shipping, not anywhere.
So, An additional charge of xx$, or a charge of up to xx$, or a charge of xx%
are all ok, easily figurable.
Not ok would be a "blind" charge not disclosed, nor would there will be an additional
(undisclosed) amount added to your order for xx reason.
All would be clear in the TOS at time of purchase, so easy to check by Admin,
easy to enforce.
Of course, there are sellers who "guestimate" shipping and accidentally overcharge,
they would then be obligated to refund the overage.
I have been contacted privately and informed of the possible abuses of this system,
but I think if implemented properly, the level of fraudulent behavior would be
minimal compared to the current level of sneak-fee malfeasance.
-R
|
|
| Author: | JediRob | | Posted: | Mar 1, 2012 00:43 | | Subject: | Re: Add to NRS/NSS Undisclosed fees | | Viewed: | 62 times | | Topic: | Suggestions | |
|
| In Suggestions, legoman77 writes:
| | In Suggestions, Master_Jedi_Rob writes:
| | In addition to seller penalties NRS and NSS I would like to add "Undisclosed
fees added to invoice."
Three strikes and out.
It's most probably illegal in all cases to add undisclosed fees to a "binding
contract" worldwide, so why is it tolerated here?
-R
|
Good suggestion but that will not happen here.
John P
|
Why not?
I'm open to debate 
I'm sure there is someone out there who thinks it's ok to use sneak-fees for
profit.
-R
|
|
| Author: | JediRob | | Posted: | Mar 1, 2012 00:30 | | Subject: | Add to NRS/NSS Undisclosed fees | | Viewed: | 238 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| In addition to seller penalties NRS and NSS I would like to add "Undisclosed
fees added to invoice."
Three strikes and out.
It's most probably illegal in all cases to add undisclosed fees to a "binding
contract" worldwide, so why is it tolerated here?
-R
|
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