Discussion Forum: Help
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 Author: popsicle View Messages Posted By popsicle
 Posted: Aug 10, 2019 10:41
 Subject: Re: Feedback response
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 Topic: Help
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popsicle (5706)

Location:  USA, Washington
Member Since Contact Type Status
Feb 21, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ConstrucToys
In Help, popsicle writes:
  In Help, McBricks writes:
  Where do we go to respond to feedback left?

I’m kinda surprised to see such a feedback left for you and your son, James.

Just realized how much time has elapsed since dealing with you guys. That your
son would have grown-up and may no longer be a part of the running of your store.
Time does seem to vanish before our eyes, when considering our kids

  I know what a fantastic store you guys operate. One of the better ones, with
your top notch service and care. I hope the other member will reconsider. Until
then, and in addressing your question:

- Go to your Profile in Feedback Forum by clicking-on your feedback number

- At the bottom of the page you’ll see “If you are McBricks, you may Reply to
comments” the word “Reply” is the link you need. Exampled in screenshot below…
 Author: popsicle View Messages Posted By popsicle
 Posted: Aug 10, 2019 09:54
 Subject: Re: Feedback response
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popsicle (5706)

Location:  USA, Washington
Member Since Contact Type Status
Feb 21, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ConstrucToys
In Help, McBricks writes:
  Where do we go to respond to feedback left?

I’m kinda surprised to see such a feedback left for you and your son, James.
I know what a fantastic store you guys operate. One of the better ones, with
your top notch service and care. I hope the other member will reconsider. Until
then, and in addressing your question:

- Go to your Profile in Feedback Forum by clicking-on your feedback number

- At the bottom of the page you’ll see “If you are McBricks, you may Reply to
comments” the word “Reply” is the link you need. Exampled in screenshot below…
 
 Author: Soviet View Messages Posted By Soviet
 Posted: Aug 10, 2019 09:24
 Subject: Re: Feedback response
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Soviet (26)

Location:  Poland, w. Pomorskie
Member Since Contact Type Status
Mar 20, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Flat Tile
In Help, McBricks writes:
  Where do we go to respond to feedback left?

My Store - Feedback or My BL - Feedback
 Author: McBricks View Messages Posted By McBricks
 Posted: Aug 10, 2019 08:50
 Subject: Feedback response
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 Topic: Help
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McBricks (5039)

Location:  USA, Kentucky
Member Since Contact Type Status
Jan 23, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Father & Son Bricks
Where do we go to respond to feedback left?
 Author: Thunor View Messages Posted By Thunor
 Posted: Aug 10, 2019 08:16
 Subject: Re: Request help with instant checkout/shipping
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Thunor (994)

Location:  USA, Tennessee
Member Since Contact Type Status
Jan 9, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ENIGMATiC PLASTiC
In Help, crxefx writes:
  Added one $20 dinosaur to cart, s&h is shown as 3.61 / first class. I can only
assume that is your cheapest rate? I don't remember what happens after I
click "agree and continue" so I won't go any further. Don't want to accidentally
place an order. Hope that helps.

Thanks yes that is correct.

Still can’t find a way to add “request quote” nor “request invoice”
 Author: crxefx View Messages Posted By crxefx
 Posted: Aug 10, 2019 02:39
 Subject: Re: Request help with instant checkout/shipping
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crxefx (1047)

Location:  USA, Wisconsin
Member Since Contact Type Status
Jan 28, 2017 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: A and R Brick
Added one $20 dinosaur to cart, s&h is shown as 3.61 / first class. I can only
assume that is your cheapest rate? I don't remember what happens after I
click "agree and continue" so I won't go any further. Don't want to accidentally
place an order. Hope that helps.
 Author: Thunor View Messages Posted By Thunor
 Posted: Aug 9, 2019 17:51
 Subject: Request help with instant checkout/shipping
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Thunor (994)

Location:  USA, Tennessee
Member Since Contact Type Status
Jan 9, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ENIGMATiC PLASTiC
I’ve now been able to view my checkout flow using my wife’s account.

I have 4 shipping methods set up, and enabled, but only two show at checkout
(the most expensive only)

Why aren’t all 4 available?

Also I have enabled request quote but that isn’t showing either.

Help appreciated! Thanks
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Aug 9, 2019 04:11
 Subject: Re: Is it possible to dismiss the notification?
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 Topic: Help
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Brickwilbo (1460)

Location:  Netherlands, Gelderland
Member Since Contact Type Status Collage
Oct 24, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: Brickwilbo Betuwe Bricks
BrickLink Discussions Moderator (?)
In Help, DavidsL writes:
  Because I'm not parting out whole sets, but adding piece by piece from my
"collection" it is annoying to see that green circle at my store each time I
add a piece. Is there an option to dismiss that notification without sending
emails to BL users?

No. Note that users opt in to receive notifications.
 Author: DavidsL View Messages Posted By DavidsL
 Posted: Aug 9, 2019 02:50
 Subject: Is it possible to dismiss the notification?
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DavidsL (3)

Location:  Latvia
Member Since Contact Type Status
Dec 9, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Baltic bricks
Because I'm not parting out whole sets, but adding piece by piece from my
"collection" it is annoying to see that green circle at my store each time I
add a piece. Is there an option to dismiss that notification without sending
emails to BL users?
 
 Author: hookedGrandma View Messages Posted By hookedGrandma
 Posted: Aug 9, 2019 02:12
 Subject: Re: Help identifying 2 parts
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hookedGrandma (164)

Location:  Canada, British Columbia
Member Since Contact Type Status
Nov 3, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Island Girl Bricks
In Help, randyf writes:
  In Help, hookedGrandma writes:
  Can’t seem to find these part numbers, anyone able to identify? Thank you!

 
Part No: 2607  Name: Magnet Holder 2 x 3
* 
2607 Magnet Holder 2 x 3
Parts: Magnet
 
Part No: 3176  Name: Plate, Modified 3 x 2 with Hole
* 
3176 Plate, Modified 3 x 2 with Hole
Parts: Plate, Modified

Great! Thanks for the help.
 Author: hookedGrandma View Messages Posted By hookedGrandma
 Posted: Aug 9, 2019 02:10
 Subject: Re: Help identifying 2 parts
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hookedGrandma (164)

Location:  Canada, British Columbia
Member Since Contact Type Status
Nov 3, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Island Girl Bricks
In Help, mmookk61 writes:
  In Help, hookedGrandma writes:
  Can’t seem to find these part numbers, anyone able to identify? Thank you!

The right one 3176?

Yes thats it, thanks!
 Author: cplonsdale View Messages Posted By cplonsdale
 Posted: Aug 8, 2019 17:55
 Subject: Re: How do I see what buyer sees?
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cplonsdale (224)

Location:  United Kingdom, Scotland
Member Since Contact Type Status
Jan 29, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Dolphin Bricks
Well its easy enough but no one has done it, also no employee interaction on
forum for a week or two now, BL email account full not taking more messages,
Are we adrift without a direction? Has anyone had recent direct contact? seems
to be a bit strange.
 Author: Thunor View Messages Posted By Thunor
 Posted: Aug 8, 2019 16:49
 Subject: Re: How do I see what buyer sees?
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Thunor (994)

Location:  USA, Tennessee
Member Since Contact Type Status
Jan 9, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ENIGMATiC PLASTiC
In Help, Teup writes:
  In Help, SylvainLS writes:
  In Help, Thunor writes:
  […]
It would be nice to be able to “buy” from your own store as well, which is possible
on BO

An often-mentioned reason is that someone could use this possibility to manipulate
the price guide.
As if they couldn’t do that with a second account (connected from another IP).
They’d just need to remove “sales-to-self” from the PG.

Exactly.
But that was Dan's code and it's probably rocket science to them, considering
they didn't manage to prevent their own store from getting suspended due
to NSS procedures (is that right? I read it on the forum, but didn't confirm
it. Sounds hilarious anyway)
 
 Author: kilimfactory View Messages Posted By kilimfactory
 Posted: Aug 8, 2019 14:13
 Subject: Re: Incomplete order from BrickLinkCorp
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kilimfactory (1)

Location:  Hungary, Budapest
Member Since Contact Type Status
Feb 7, 2019 Contact Member Buyer
Buying Privileges - OK
In Help, SylvainLS writes:
  In Help, kilimfactory writes:
  Hello,
I have ordered 2 sets of a special AFOL edition from BrickLinkCorp. Unfortunately
only one has arrived, and I tried to contact BrickLink on all channels here,
then filed a non-shipping alert, but since received no response. Now I could
cancel, but unsure whether I'd receive a payback, and also much rather resolve
the issue and get the 2nd box, even so delayed.
Can anyone assist on how to chase BrickLinkCorp?
Thanks,
David

Did you buy them at the same time? If not, the second one might arrive later.
It appears BL sends each box separately


Hi,

yes, same time, same order ID
 Author: qwertyboy View Messages Posted By qwertyboy
 Posted: Aug 8, 2019 12:10
 Subject: Re: How do I see what buyer sees?
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qwertyboy (4767)

Location:  Canada, Alberta
Member Since Contact Type Status
Apr 9, 2013 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Maple Bricks
In Help, Teup writes:
  they didn't manage to prevent their own store from getting suspended due
to NSS procedures (is that right? I read it on the forum, but didn't confirm
it.

The shop is closed because "Reason: Three or more Completed NSS/NRS". Technically,
to get an NSS removed the shop owner needs to provide proof of shipping to BrickLink.
Assuming they keep records of their own shipment info, that is easy enough to
do for themselves. The help pages are not clear on whether BrickLink can be asked
to remove an NRS, so the shop might be closed because of too many NRS issues.

Niek.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Aug 8, 2019 10:51
 Subject: Re: Setting up a paypal link on invoice
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calsbricks (5732)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In Help, razorflan writes:
  I have a buyer can't pay manualy, I need to send a paypal link also set up
a link on invoices. Thanks in advance for any help

Or you could follow the link on this thread

https://www.bricklink.com/message.asp?ID=1141038
 Author: Hurt View Messages Posted By Hurt
 Posted: Aug 8, 2019 10:49
 Subject: Re: Setting up a paypal link on invoice
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Hurt (274)

Location:  Austria, Wien
Member Since Contact Type Status
Aug 10, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: BricksHurt
In Help, razorflan writes:
  I have a buyer can't pay manualy, I need to send a paypal link also set up
a link on invoices. Thanks in advance for any help

Try to get familiar with paypal.me

Then you can simply include a link in your invoice that for the payment (also
including the amount that should be payed), something like:

https://www.paypal.me/yourname/29.82

... or for your invoice template: https://www.paypal.me/yourname/DISPGRANDTOTAL

(the DISPGRANDTOTAL needs to be in pointed brackets)
 Author: razorflan View Messages Posted By razorflan
 Posted: Aug 8, 2019 10:40
 Subject: Setting up a paypal link on invoice
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razorflan (419)

Location:  United Kingdom, England
Member Since Contact Type Status
Jun 14, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Kits n Bits
I have a buyer can't pay manualy, I need to send a paypal link also set up
a link on invoices. Thanks in advance for any help
 Author: Teup View Messages Posted By Teup
 Posted: Aug 8, 2019 09:43
 Subject: Re: How do I see what buyer sees?
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Teup (4140)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The T-workshop
In Help, SylvainLS writes:
  In Help, Thunor writes:
  […]
It would be nice to be able to “buy” from your own store as well, which is possible
on BO

An often-mentioned reason is that someone could use this possibility to manipulate
the price guide.
As if they couldn’t do that with a second account (connected from another IP).
They’d just need to remove “sales-to-self” from the PG.

Exactly.
But that was Dan's code and it's probably rocket science to them, considering
they didn't manage to prevent their own store from getting suspended due
to NSS procedures (is that right? I read it on the forum, but didn't confirm
it. Sounds hilarious anyway)
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Aug 8, 2019 09:15
 Subject: Re: How do I see what buyer sees?
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SylvainLS (32)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Buyer
Buying Privileges - OK
In Help, Thunor writes:
  […]
It would be nice to be able to “buy” from your own store as well, which is possible
on BO

An often-mentioned reason is that someone could use this possibility to manipulate
the price guide.
As if they couldn’t do that with a second account (connected from another IP).
They’d just need to remove “sales-to-self” from the PG.
 Author: Thunor View Messages Posted By Thunor
 Posted: Aug 8, 2019 08:34
 Subject: Re: How do I see what buyer sees?
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Thunor (994)

Location:  USA, Tennessee
Member Since Contact Type Status
Jan 9, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ENIGMATiC PLASTiC
Thanks both.

I was concerned about a second account from same IP address raising a concern
from “management” my son is over 18. So I’ll get him to sign on.

It would be nice to be able to “buy” from your own store as well, which is possible
on BO
 Author: Erikmax View Messages Posted By Erikmax
 Posted: Aug 8, 2019 06:17
 Subject: Problems with BL mailbox!!!! Mailbox full!!
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Erikmax (9542)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Jun 25, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: www.budgetbricks.nl
Hi

Posted a couple of messages, but I get them returned.

SEEMS THAT BL HAS TO TAKE ACTION!!!


'BrickLink' (blservice@bricklink.com)
The recipient's mailbox is full and can't accept messages now. Please
try resending your message later, or contact the recipient directly.
 Author: randyipp View Messages Posted By randyipp
 Posted: Aug 7, 2019 23:34
 Subject: Re: How do I see what buyer sees?
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randyipp (1298)

Location:  USA, New Hampshire
Member Since Contact Type Status
Dec 24, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Addicted to Building
In Help, MidwestBrick writes:
  In Help, Thunor writes:
  I am concerned that not all shipping options are being shown to customers during
checkout.

I am using instant checkout.

So how can I see what they see?

On the other place, I can place an order in my own store and actually go thru
the checkout flow.

How do I do that here?

Thanks in advance

Have a friend sign up or parents or "do it for them" so you can check out your
own store that way and try things out. My father-in-law is a member so I ask
him to try certain things out for me or I do it when I visit him.

Significant others can also setup an account (or anyone in the household 18+)
and you can check with them, or temporarily borrow the account for testing.
 Author: randyf View Messages Posted By randyf
 Posted: Aug 7, 2019 23:12
 Subject: Re: Help identifying 2 parts
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randyf (373)

Location:  USA, Ohio
Member Since Contact Type Status
Sep 16, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: The Bricking Spectre
BrickLink Inventories Administrator (?)
In Help, hookedGrandma writes:
  Can’t seem to find these part numbers, anyone able to identify? Thank you!

 
Part No: 2607  Name: Magnet Holder 2 x 3
* 
2607 Magnet Holder 2 x 3
Parts: Magnet
 
Part No: 3176  Name: Plate, Modified 3 x 2 with Hole
* 
3176 Plate, Modified 3 x 2 with Hole
Parts: Plate, Modified
 Author: mmookk61 View Messages Posted By mmookk61
 Posted: Aug 7, 2019 23:10
 Subject: Re: Help identifying 2 parts
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mmookk61 (179)

Location:  USA, Indiana
Member Since Contact Type Status
Apr 17, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Paul's Bricks
In Help, hookedGrandma writes:
  Can’t seem to find these part numbers, anyone able to identify? Thank you!

The right one 3176?
 Author: hookedGrandma View Messages Posted By hookedGrandma
 Posted: Aug 7, 2019 23:07
 Subject: Help identifying 2 parts
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hookedGrandma (164)

Location:  Canada, British Columbia
Member Since Contact Type Status
Nov 3, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Island Girl Bricks
Can’t seem to find these part numbers, anyone able to identify? Thank you!
 
 Author: MidwestBrick View Messages Posted By MidwestBrick
 Posted: Aug 7, 2019 18:45
 Subject: Re: How do I see what buyer sees?
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MidwestBrick (949)

Location:  USA, Wisconsin
Member Since Contact Type Status
Oct 17, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: A Midwest Brick Factory
In Help, Thunor writes:
  I am concerned that not all shipping options are being shown to customers during
checkout.

I am using instant checkout.

So how can I see what they see?

On the other place, I can place an order in my own store and actually go thru
the checkout flow.

How do I do that here?

Thanks in advance

Have a friend sign up or parents or "do it for them" so you can check out your
own store that way and try things out. My father-in-law is a member so I ask
him to try certain things out for me or I do it when I visit him.
 Author: Thunor View Messages Posted By Thunor
 Posted: Aug 7, 2019 18:27
 Subject: How do I see what buyer sees?
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Thunor (994)

Location:  USA, Tennessee
Member Since Contact Type Status
Jan 9, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ENIGMATiC PLASTiC
I am concerned that not all shipping options are being shown to customers during
checkout.

I am using instant checkout.

So how can I see what they see?

On the other place, I can place an order in my own store and actually go thru
the checkout flow.

How do I do that here?

Thanks in advance
 Author: DavidsL View Messages Posted By DavidsL
 Posted: Aug 7, 2019 18:05
 Subject: Re: Store Not Loading
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DavidsL (3)

Location:  Latvia
Member Since Contact Type Status
Dec 9, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Baltic bricks
In Help, wildchicken13 writes:
  Hello fellow bricklinkers

When you visit my store, the shop tab shows a loading icon that loads indefinitely

As a result, no one can buy from my store. A few people have tried this on their
own machines so I know that it is not a problem with my computer or browser.

Does anyone else have this problem? And more importantly, does anyone know how
to fix it?

If you want, you can try visiting my store and see if it loads for you: https://store.bricklink.com/wildchicken13

Thanks

Maybe it is linked with this problem - https://www.bricklink.com/message.asp?ID=1152020
 Author: DavidsL View Messages Posted By DavidsL
 Posted: Aug 7, 2019 18:03
 Subject: Re: Store Not Loading
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DavidsL (3)

Location:  Latvia
Member Since Contact Type Status
Dec 9, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Baltic bricks
In Help, wildchicken13 writes:
  Hello fellow bricklinkers

When you visit my store, the shop tab shows a loading icon that loads indefinitely

As a result, no one can buy from my store. A few people have tried this on their
own machines so I know that it is not a problem with my computer or browser.

Does anyone else have this problem? And more importantly, does anyone know how
to fix it?

If you want, you can try visiting my store and see if it loads for you: https://store.bricklink.com/wildchicken13

Thanks

No problem on my device. But it's from Android device and Firefox browser
 
 Author: kkoene View Messages Posted By kkoene
 Posted: Aug 7, 2019 14:52
 Subject: Re: How to get NSS removed?
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kkoene (186)

Location:  USA, Wisconsin
Member Since Contact Type Status Collage
Jan 28, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store Closed Store: SconsinBricks
In Help, tonnic writes:
  In Help, kkoene writes:
  Does Bricklink have a policy/procedure to remove NSS tags when you have refunded
the money? I won't get into details here but does anyone monitor the cases?

I think you can send proof to Admin of the refund and they will remove the NSS.
Maybe this emailaddress can be found in the problem part of the order.

Looks like the buyer finally removed the NSS and submitted an order cancel request.
Things are right with the world again. Thanks everyone!
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Aug 7, 2019 13:54
 Subject: Re: How to get NSS removed?
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Brickwilbo (1460)

Location:  Netherlands, Gelderland
Member Since Contact Type Status Collage
Oct 24, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: Brickwilbo Betuwe Bricks
BrickLink Discussions Moderator (?)
In Help, kkoene writes:
  Does Bricklink have a policy/procedure to remove NSS tags when you have refunded
the money? I won't get into details here but does anyone monitor the cases?

Always reply to the NSS in the applicable Problem field of the NSS.
Your buyer should close the NSS.
Upload proof of shipping or refund here:
https://www.bricklink.com/helpDesk.asp?helpDeskID=122
 Author: tonnic View Messages Posted By tonnic
 Posted: Aug 7, 2019 12:16
 Subject: Re: How to get NSS removed?
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tonnic (3068)

Location:  Netherlands, Noord-Holland
Member Since Contact Type Status
Sep 30, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Tons_of_Bricks
In Help, kkoene writes:
  Does Bricklink have a policy/procedure to remove NSS tags when you have refunded
the money? I won't get into details here but does anyone monitor the cases?

I think you can send proof to Admin of the refund and they will remove the NSS.
Maybe this emailaddress can be found in the problem part of the order.
 Author: kkoene View Messages Posted By kkoene
 Posted: Aug 7, 2019 10:40
 Subject: How to get NSS removed?
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kkoene (186)

Location:  USA, Wisconsin
Member Since Contact Type Status Collage
Jan 28, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store Closed Store: SconsinBricks
Does Bricklink have a policy/procedure to remove NSS tags when you have refunded
the money? I won't get into details here but does anyone monitor the cases?
 Author: karnka View Messages Posted By karnka
 Posted: Aug 7, 2019 03:45
 Subject: Re: AFOL Designer Sets - Really disappointing
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karnka (5)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 16, 2017 Contact Member Buyer
Buying Privileges - OK
Someone from Bricklink is now going to talk to Fedex and investigate how they’re
filling in the customs forms but there’s still no admission of a mistake / any
responsibility which is what is bothering me the most.

In Help, Westminster writes:
  I've got the same problem with 60th Anniversary set from Bricklink
See my post from yesterday 'Import VAT UK'
Today I've sent a second enquiry to FedEx & store@bricklink.com with a copies
of both the Bricklink receipt showing shipping paid as $35 and the Fedex calculated
shipping of £95.66 (for VAT of 20%).
I await a reply from both, but I'm not holding my breath.
Thanks for the reference to claim form C285 - I'll look into that.

In Help, karnka writes:
  Thanks - I’ll have a look but they didn’t tell me that and it looks like a business
form to me...

In Help, hazz78 writes:
  I've had exactly the same issue. A webchat with an HMRC advisor suggests
that you can try to apply for a partial refund using this form

https://www.gov.uk/government/publications/import-and-export-application-for-repaymentremission-c285


In Help, karnka writes:
  Had a long chat with Fedex about the VAT / duty on the AFOL sets and it is very
clear that Bricklink have failed to fill in the customs paperwork properly.

They left the cost of shipping blank (not 0, not a broken out proportion of the
total order cost, blank) which causes European countries to apply ‘average shipping
costs’ to the duty calculation. In the case of the Wild West set this is actually
more than the cost of the set itself. There is now no way to resolve this.

Having communicated with Bricklink they simply don’t care. They messed up but
are unwilling to even admit that.

I’m not considering cancelling my Castle order because presumably they’ll mess
it up again costing me a not insignificant amount of money (again).

Pretty disgraceful to be honest.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Aug 6, 2019 22:02
 Subject: Re: minifigs
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SylvainLS (32)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Buyer
Buying Privileges - OK
In Help, mrszerb77 writes:
  What does it mean when a mini fig is listed and says rebooted?

Its boots were removed and replaced?

More seriously, it’s about the Season 3 of Ninjago, called “Rebooted”.
LEGO changes the minifigs for each season (and then some) and the name of the
season is used to describe which is which. It helps to have it in the name for
quick searching and seeing the differences.
 Author: mrszerb77 View Messages Posted By mrszerb77
 Posted: Aug 6, 2019 21:32
 Subject: minifigs
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mrszerb77 (17)

Location:  USA, Pennsylvania
Member Since Contact Type Status
Feb 7, 2019 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Grammy's Place
What does it mean when a mini fig is listed and says rebooted?
 Author: Westminster View Messages Posted By Westminster
 Posted: Aug 6, 2019 12:03
 Subject: Re: AFOL Designer Sets - Really disappointing
 Viewed: 109 times
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Westminster (160)

Location:  United Kingdom, England
Member Since Contact Type Status
Jul 20, 2017 Contact Member Buyer
Buying Privileges - OK
I've got the same problem with 60th Anniversary set from Bricklink
See my post from yesterday 'Import VAT UK'
Today I've sent a second enquiry to FedEx & store@bricklink.com with a copies
of both the Bricklink receipt showing shipping paid as $35 and the Fedex calculated
shipping of £95.66 (for VAT of 20%).
I await a reply from both, but I'm not holding my breath.
Thanks for the reference to claim form C285 - I'll look into that.

In Help, karnka writes:
  Thanks - I’ll have a look but they didn’t tell me that and it looks like a business
form to me...

In Help, hazz78 writes:
  I've had exactly the same issue. A webchat with an HMRC advisor suggests
that you can try to apply for a partial refund using this form

https://www.gov.uk/government/publications/import-and-export-application-for-repaymentremission-c285


In Help, karnka writes:
  Had a long chat with Fedex about the VAT / duty on the AFOL sets and it is very
clear that Bricklink have failed to fill in the customs paperwork properly.

They left the cost of shipping blank (not 0, not a broken out proportion of the
total order cost, blank) which causes European countries to apply ‘average shipping
costs’ to the duty calculation. In the case of the Wild West set this is actually
more than the cost of the set itself. There is now no way to resolve this.

Having communicated with Bricklink they simply don’t care. They messed up but
are unwilling to even admit that.

I’m not considering cancelling my Castle order because presumably they’ll mess
it up again costing me a not insignificant amount of money (again).

Pretty disgraceful to be honest.
 Author: karnka View Messages Posted By karnka
 Posted: Aug 6, 2019 10:31
 Subject: Re: AFOL Designer Sets - Really disappointing
 Viewed: 94 times
 Topic: Help
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karnka (5)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 16, 2017 Contact Member Buyer
Buying Privileges - OK
Thanks - I’ll have a look but they didn’t tell me that and it looks like a business
form to me...

In Help, hazz78 writes:
  I've had exactly the same issue. A webchat with an HMRC advisor suggests
that you can try to apply for a partial refund using this form

https://www.gov.uk/government/publications/import-and-export-application-for-repaymentremission-c285


In Help, karnka writes:
  Had a long chat with Fedex about the VAT / duty on the AFOL sets and it is very
clear that Bricklink have failed to fill in the customs paperwork properly.

They left the cost of shipping blank (not 0, not a broken out proportion of the
total order cost, blank) which causes European countries to apply ‘average shipping
costs’ to the duty calculation. In the case of the Wild West set this is actually
more than the cost of the set itself. There is now no way to resolve this.

Having communicated with Bricklink they simply don’t care. They messed up but
are unwilling to even admit that.

I’m not considering cancelling my Castle order because presumably they’ll mess
it up again costing me a not insignificant amount of money (again).

Pretty disgraceful to be honest.
 Author: hazz78 View Messages Posted By hazz78
 Posted: Aug 6, 2019 08:26
 Subject: Re: AFOL Designer Sets - Really disappointing
 Viewed: 107 times
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hazz78 (57)

Location:  United Kingdom, Scotland
Member Since Contact Type Status
Mar 27, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Parklands_Bricks
I've had exactly the same issue. A webchat with an HMRC advisor suggests
that you can try to apply for a partial refund using this form

https://www.gov.uk/government/publications/import-and-export-application-for-repaymentremission-c285


In Help, karnka writes:
  Had a long chat with Fedex about the VAT / duty on the AFOL sets and it is very
clear that Bricklink have failed to fill in the customs paperwork properly.

They left the cost of shipping blank (not 0, not a broken out proportion of the
total order cost, blank) which causes European countries to apply ‘average shipping
costs’ to the duty calculation. In the case of the Wild West set this is actually
more than the cost of the set itself. There is now no way to resolve this.

Having communicated with Bricklink they simply don’t care. They messed up but
are unwilling to even admit that.

I’m not considering cancelling my Castle order because presumably they’ll mess
it up again costing me a not insignificant amount of money (again).

Pretty disgraceful to be honest.
 Author: karnka View Messages Posted By karnka
 Posted: Aug 6, 2019 08:05
 Subject: AFOL Designer Sets - Really disappointing
 Viewed: 250 times
 Topic: Help
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karnka (5)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 16, 2017 Contact Member Buyer
Buying Privileges - OK
Had a long chat with Fedex about the VAT / duty on the AFOL sets and it is very
clear that Bricklink have failed to fill in the customs paperwork properly.

They left the cost of shipping blank (not 0, not a broken out proportion of the
total order cost, blank) which causes European countries to apply ‘average shipping
costs’ to the duty calculation. In the case of the Wild West set this is actually
more than the cost of the set itself. There is now no way to resolve this.

Having communicated with Bricklink they simply don’t care. They messed up but
are unwilling to even admit that.

I’m not considering cancelling my Castle order because presumably they’ll mess
it up again costing me a not insignificant amount of money (again).

Pretty disgraceful to be honest.
 Author: BrickZoneStore View Messages Posted By BrickZoneStore
 Posted: Aug 6, 2019 05:47
 Subject: Re: Davey Jones POC031 Help!
 Viewed: 47 times
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BrickZoneStore (2128)

Location:  United Kingdom, England
Member Since Contact Type Status
Jul 28, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick Zone Store
In Help, yorbrick writes:
  Yeah. Fakes of this one are on ali express.

These types of hairpieces are sometimes difficult but the torso and legs should
have been obvious.

Thank you everyone. I thought so but appreciate everyone’s time. I checked all
my other items from the same seller this morning and this was the only one. Obviously
this is good news but a shame I have to let the buyer down. Thanks again everyone.
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Aug 6, 2019 02:38
 Subject: Re: Davey Jones POC031 Help!
 Viewed: 35 times
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yorbrick (691)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
Yeah. Fakes of this one are on ali express.

These types of hairpieces are sometimes difficult but the torso and legs should
have been obvious.
 Author: randyf View Messages Posted By randyf
 Posted: Aug 5, 2019 21:51
 Subject: Re: Davey Jones POC031 Help!
 Viewed: 42 times
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randyf (373)

Location:  USA, Ohio
Member Since Contact Type Status
Sep 16, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: The Bricking Spectre
BrickLink Inventories Administrator (?)
The buyer is correct. It's a clone.

In Help, BrickZoneStore writes:
  Sorry, couldn't upload before.

In Help, tonnic writes:
  Hi,

Why don’t you show us the picture anyway?
At this moment I do not have the minifig but I had a few so with a picture I,
or someone else, can help you.
These minifigures are a bit more difficult due to different use of materials
and od shapes.


In Help, BrickZoneStore writes:
  Hi

I recently sold a Davey Jones figure, the buyer has received the figure and believes
it to be fake. I have no reason to disbelieve the buyer, he has plenty of feedback
and has been extremely reasonable throughout but I checked where I got the figure
from when I purchased it some time ago and don’t believe that seller is selling
fakes.

I was wondering whether anyone on the forum might have the same figure to hand
and therefore might be willing to compare the image I have with the one the buyer
has sent. If so I would be very grateful if you could get in touch with me.

I would really appreciate your help with this!

Thank you,
Gary
 Author: tonnic View Messages Posted By tonnic
 Posted: Aug 5, 2019 20:47
 Subject: Re: Davey Jones POC031 Help!
 Viewed: 37 times
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tonnic (3068)

Location:  Netherlands, Noord-Holland
Member Since Contact Type Status
Sep 30, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Tons_of_Bricks
Hi Gary,

I think your buyer might be right.
I do not see the word ‘Lego’ on the stud of the torso, also not on the legs that
also look different in color and slightly different appearance.
The hat doesn’t seems to show a Lego trademark but this is more difficult to
see.
So, in my opinion this is a fake.
That is quite a loss.


In Help, BrickZoneStore writes:
  Sorry, couldn't upload before.

In Help, tonnic writes:
  Hi,

Why don’t you show us the picture anyway?
At this moment I do not have the minifig but I had a few so with a picture I,
or someone else, can help you.
These minifigures are a bit more difficult due to different use of materials
and od shapes.


In Help, BrickZoneStore writes:
  Hi

I recently sold a Davey Jones figure, the buyer has received the figure and believes
it to be fake. I have no reason to disbelieve the buyer, he has plenty of feedback
and has been extremely reasonable throughout but I checked where I got the figure
from when I purchased it some time ago and don’t believe that seller is selling
fakes.

I was wondering whether anyone on the forum might have the same figure to hand
and therefore might be willing to compare the image I have with the one the buyer
has sent. If so I would be very grateful if you could get in touch with me.

I would really appreciate your help with this!

Thank you,
Gary
 Author: taxan View Messages Posted By taxan
 Posted: Aug 5, 2019 20:44
 Subject: Re: Davey Jones POC031 Help!
 Viewed: 37 times
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taxan (143)

Location:  Sweden, Västernorrland
Member Since Contact Type Status
Jul 2, 2013 Contact Member Buyer
Buying Privileges - OK
In Help, BrickZoneStore writes:
  Sorry, couldn't upload before.

In Help, tonnic writes:
  Hi,

Why don’t you show us the picture anyway?
At this moment I do not have the minifig but I had a few so with a picture I,
or someone else, can help you.
These minifigures are a bit more difficult due to different use of materials
and od shapes.


In Help, BrickZoneStore writes:
  Hi

I recently sold a Davey Jones figure, the buyer has received the figure and believes
it to be fake. I have no reason to disbelieve the buyer, he has plenty of feedback
and has been extremely reasonable throughout but I checked where I got the figure
from when I purchased it some time ago and don’t believe that seller is selling
fakes.

I was wondering whether anyone on the forum might have the same figure to hand
and therefore might be willing to compare the image I have with the one the buyer
has sent. If so I would be very grateful if you could get in touch with me.

I would really appreciate your help with this!

Thank you,
Gary

Its a fake.
Check the torso you should see the LEGO logo there not a mold pipe.
 Author: BrickZoneStore View Messages Posted By BrickZoneStore
 Posted: Aug 5, 2019 19:27
 Subject: Re: Davey Jones POC031 Help!
 Viewed: 63 times
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BrickZoneStore (2128)

Location:  United Kingdom, England
Member Since Contact Type Status
Jul 28, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick Zone Store
Sorry, couldn't upload before.

In Help, tonnic writes:
  Hi,

Why don’t you show us the picture anyway?
At this moment I do not have the minifig but I had a few so with a picture I,
or someone else, can help you.
These minifigures are a bit more difficult due to different use of materials
and od shapes.


In Help, BrickZoneStore writes:
  Hi

I recently sold a Davey Jones figure, the buyer has received the figure and believes
it to be fake. I have no reason to disbelieve the buyer, he has plenty of feedback
and has been extremely reasonable throughout but I checked where I got the figure
from when I purchased it some time ago and don’t believe that seller is selling
fakes.

I was wondering whether anyone on the forum might have the same figure to hand
and therefore might be willing to compare the image I have with the one the buyer
has sent. If so I would be very grateful if you could get in touch with me.

I would really appreciate your help with this!

Thank you,
Gary
 


 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Aug 5, 2019 19:16
 Subject: Re: Incomplete order from BrickLinkCorp
 Viewed: 58 times
 Topic: Help
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SylvainLS (32)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Buyer
Buying Privileges - OK
In Help, kilimfactory writes:
  Hello,
I have ordered 2 sets of a special AFOL edition from BrickLinkCorp. Unfortunately
only one has arrived, and I tried to contact BrickLink on all channels here,
then filed a non-shipping alert, but since received no response. Now I could
cancel, but unsure whether I'd receive a payback, and also much rather resolve
the issue and get the 2nd box, even so delayed.
Can anyone assist on how to chase BrickLinkCorp?
Thanks,
David

Did you buy them at the same time? If not, the second one might arrive later.
It appears BL sends each box separately
 Author: tonnic View Messages Posted By tonnic
 Posted: Aug 5, 2019 18:13
 Subject: Re: Dave Jones POC031 Help!
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tonnic (3068)

Location:  Netherlands, Noord-Holland
Member Since Contact Type Status
Sep 30, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Tons_of_Bricks
Hi,

Why don’t you show us the picture anyway?
At this moment I do not have the minifig but I had a few so with a picture I,
or someone else, can help you.
These minifigures are a bit more difficult due to different use of materials
and od shapes.


In Help, BrickZoneStore writes:
  Hi

I recently sold a Davey Jones figure, the buyer has received the figure and believes
it to be fake. I have no reason to disbelieve the buyer, he has plenty of feedback
and has been extremely reasonable throughout but I checked where I got the figure
from when I purchased it some time ago and don’t believe that seller is selling
fakes.

I was wondering whether anyone on the forum might have the same figure to hand
and therefore might be willing to compare the image I have with the one the buyer
has sent. If so I would be very grateful if you could get in touch with me.

I would really appreciate your help with this!

Thank you,
Gary
 Author: Teup View Messages Posted By Teup
 Posted: Aug 5, 2019 16:57
 Subject: Re: How to changes payment optioneel?
 Viewed: 25 times
 Topic: Help
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Teup (4140)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The T-workshop
In Help, DutchyBricks writes:
  Hello,

As a seller my custimers kan pay by PayPal. But i also want the option for them
to pay by iban/banktrasfer.

Where can i find the option menu to changes this? Its not on my payment page??

Anyone can explain me how this works?

Mvg Guido.

Since some years, you have to ask permission from the Bricklink administration
to get these options. I believe you need to have some kind of good feedback reputation
in order to get it. Not sure if that really solved any kind of problem, but at
least it's not completely removed for new sellers like they once planned
to do.

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