Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Adjour  | | Posted: | May 1, 2019 12:37 | | Subject: | Re: Make website mobile-friendly | | Viewed: | 49 times | | Topic: | General | |
|
| In General, crazylegoman writes:
| | I cannot figure out why someone would try to use Bricklink on a phone. A tablet
maybe, but even the biggest phone screens wouldn't be enough to make good
use of this site in any form.
David
|
I use my tablet to pull orders and its meh, could be better, but I've used
my phone to check prices or sell rates when in a store sometimes and its awful.
I end up just doing "lego" + "set number" + "bricklink" in google to just skip
straight to the entry. It's faster to do it that way then through the BL
site, on my old phone at least.
|
 |
| Author: | yorbrick | | Posted: | May 1, 2019 12:36 | | Subject: | Re: Make website mobile-friendly | | Viewed: | 37 times | | Topic: | General | |
|
| In General, crazylegoman writes:
| | I cannot figure out why someone would try to use Bricklink on a phone. A tablet
maybe, but even the biggest phone screens wouldn't be enough to make good
use of this site in any form.
David
|
It depends what you are buying. If just minifigures, then a normal to larger
smart phone screen would be fine if there was a decent interface. Similarly,
if buying from an already set up wants list, a smaller screen is fine.
|
|
| Author: | calsbricks | | Posted: | May 1, 2019 11:17 | | Subject: | Re: Make website mobile-friendly | | Viewed: | 50 times | | Topic: | General | |
|
| In General, crazylegoman writes:
| | I cannot figure out why someone would try to use Bricklink on a phone. A tablet
maybe, but even the biggest phone screens wouldn't be enough to make good
use of this site in any form.
David
|
Couldn't agree more. 
|
| Author: | crazylegoman | | Posted: | May 1, 2019 11:12 | | Subject: | Re: Make website mobile-friendly | | Viewed: | 56 times | | Topic: | General | |
|
| I cannot figure out why someone would try to use Bricklink on a phone. A tablet
maybe, but even the biggest phone screens wouldn't be enough to make good
use of this site in any form.
David
|
| Author: | crazylegoman | | Posted: | Apr 18, 2018 00:33 | | Subject: | Re: Negative feedback on orders that are "purged" | | Viewed: | 67 times | | Topic: | Feedback | |
|
| No feedback, whether positive, neutral or negative, ever expires. It
lasts as long as your account exists.
David
|
| Author: | Brickwilbo | | Posted: | Mar 3, 2018 11:45 | | Subject: | Re: "Hide Items if Have Qty is ≥ Want Qty" option | | Viewed: | 19 times | | Topic: | Buying | |
|
| In Suggestions, othellico writes:
| | Hi,
the "Hide Items if Have Qty is ≥ Want Qty" option in wishlists does not work
any more.
Thanks
Claudio
|
It's a known technical issue.
Report to the Helpdesk https://www.bricklink.com/helpDesk.asp?helpDeskID=114
|
|
| Author: | PurpleDave | | Posted: | Mar 1, 2018 22:56 | | Subject: | Re: Getting Frustrated Now With Bricklink | | Viewed: | 113 times | | Topic: | Problem | |
|
| In Problem, tEoS writes:
| | It seems that I don't have a choice of what I offer for PayPal payments,
even though BL says I have a choice between onsite and offsite.
|
So...if someone switched to Onsite Paypal, it sounds like that's been shut
down to force users to sign up for Marketplace. If you have Instant Checkout,
I'm assuming the same applies. For Non-Broken Paypal, they probably shut
off the ability to add it to your store as an option if it's not already
there. But I just placed several orders last weekend, and all of them were offering
Actually-Works Paypal as a payment option. And of course, since that's what
I selected for all of them, all I had to do was log onto that site that didn't
grind to a halt after being hacked...twice, type in some payment info, and wait
for the shipments to arrive.
|
|
| Author: | tEoS | | Posted: | Mar 1, 2018 22:33 | | Subject: | Re: Getting Frustrated Now With Bricklink | | Viewed: | 99 times | | Topic: | Problem | |
|
| It seems that I don't have a choice of what I offer for PayPal payments,
even though BL says I have a choice between onsite and offsite.
There is an option to select PayPal marketplace.
| | It's working fine for me. All I do is select standard "Paypal" as the payment
option (or empty my cart if it's not available), wait for the invoice to
come in, and then log in to Paypal to submit payment. Now, come late April,
it'll be jacked twelve ways from Sunday...
|
|
|
| Author: | PurpleDave | | Posted: | Mar 1, 2018 20:39 | | Subject: | Re: Getting Frustrated Now With Bricklink | | Viewed: | 81 times | | Topic: | Problem | |
|
| In Problem, leopard37 writes:
| | I've had two quotes within the last two days and the quotes have been accepted
and the system has created blank invoices send to the customer multiple times.
I then have to send an invoice manually afterwards for them to pay.
It is most definitely not working fine.
|
It's working fine for me. All I do is select standard "Paypal" as the payment
option (or empty my cart if it's not available), wait for the invoice to
come in, and then log in to Paypal to submit payment. Now, come late April,
it'll be jacked twelve ways from Sunday...
|
|
| Author: | leopard37 | | Posted: | Mar 1, 2018 17:45 | | Subject: | Re: Getting Frustrated Now With Bricklink | | Viewed: | 103 times | | Topic: | Problem | |
|
| In Problem, BigBBricks writes:
| | In Problem, Admin_Jaclyn writes:
| | | | Is the quote function broken? I had a quote come in 5 days ago and I had no notification
or anything regarding it. I only knew because the buyer messaged me last night.
This is not acceptable.
|
Hi there,
Fortunately, the quote system is working just fine. Even if you did not receive
an email, the quote notification was displayed on your My BL page, on the My
BL hover icon in the navigation bar, and a count of all pending quotes would
have shown when you hovered over the My Store icon as well.
|
Jac, I had a buyer submit a quote last week and it came through as a purchase
with an unknown shipping type. It is definitely not working just fine. Luckily
I knew it was a quote as they had messaged me before had asking what it cost
to ship to HK and I asked them to submit a quote. This was an experienced buyer,
not a newbie that clicked the wrong button.
BL has tons of bugs preventing people from checking out correctly. Either your
devs and/or support people are lying to you or they are unaware due to lack of
diligence/testing/troubleshooting.
|
I've had two quotes within the last two days and the quotes have been accepted
and the system has created blank invoices send to the customer multiple times.
I then have to send an invoice manually afterwards for them to pay.
It is most definitely not working fine.
Tyson.
|
|
| Author: | BigBBricks | | Posted: | Mar 1, 2018 17:00 | | Subject: | Re: Getting Frustrated Now With Bricklink | | Viewed: | 124 times | | Topic: | Problem | |
|
| In Problem, Admin_Jaclyn writes:
| | | | Is the quote function broken? I had a quote come in 5 days ago and I had no notification
or anything regarding it. I only knew because the buyer messaged me last night.
This is not acceptable.
|
Hi there,
Fortunately, the quote system is working just fine. Even if you did not receive
an email, the quote notification was displayed on your My BL page, on the My
BL hover icon in the navigation bar, and a count of all pending quotes would
have shown when you hovered over the My Store icon as well.
|
Jac, I had a buyer submit a quote last week and it came through as a purchase
with an unknown shipping type. It is definitely not working just fine. Luckily
I knew it was a quote as they had messaged me before had asking what it cost
to ship to HK and I asked them to submit a quote. This was an experienced buyer,
not a newbie that clicked the wrong button.
BL has tons of bugs preventing people from checking out correctly. Either your
devs and/or support people are lying to you or they are unaware due to lack of
diligence/testing/troubleshooting.
|
|
| Author: | bagelboybugle | | Posted: | Mar 1, 2018 16:18 | | Subject: | Re: Getting Frustrated Now With Bricklink | | Viewed: | 91 times | | Topic: | Problem | |
|
| In Problem, SylvainLS writes:
| | In Problem, bagelboybugle writes:
| | In Problem, legoman77 writes:
| |
Then why not hire someone that is capable of dealing with older coding or whatever
it is called?
|
I seem to recall it was mentioned long before the current team joined us that
it is not so much the coding thats the issue, its that there isnt a map of the
codes architecture (sorry I cant remember the proper technical words) which makes
it hard, even for experts to unpick when redesigning because its hard to know
which bit of code does what? or something like that.
|
A web application has multiple entry points (= pages), so it’s a bit more loose
and confusing than an application (which generally has only one main executable).
But frankly, starting from the database, the code, and actual use cases (just
asking users what they do and how they do it), you can reverse engineer and document
any system.
You just need someone with the proper skills.
From that point, YOU DON’T PATCH the mess, you rewrite it cleanly. (You might
have a team who patches the blurb while you redesign the system, but you don’t
make the new version from the previous one’s spaghetti code, especially not if
you’re still in the “what’s that stuff?” phase.)
Think about an old stone bridge, with a few houses haphazardly built on its top,
that you want to upgrade. You don’t replace every stone arch with a new steel
one one at a time (even though with computers, you can do that magically and
instantaneously). You build a brand new bridge, with brand new, well structured
houses, with all the modern stuff, a bit farther, and when it’s ready, you move
people and trafic to it, just before blowing up the old one.
People have trouble abandoning the old bridge’s stones / the old code. They
don’t understand the stones aren’t really important, it’s the bridge that is.
The knowledge, the processes, the database, all are important, not the code.
(Yes, I’ve done this a few times.)
|
I think I remembered a right comment from the admins of the time but my lack
of code knowledge led to me asking a totally out of context question, appreciate
the pointer, thankyou 
|
|
| Author: | Reki_Lobsheek | | Posted: | Mar 1, 2018 16:03 | | Subject: | Re: Getting Frustrated Now With Bricklink | | Viewed: | 99 times | | Topic: | Problem | |
|
| well said!
Reki
|
|
| Author: | SylvainLS | | Posted: | Mar 1, 2018 14:36 | | Subject: | Re: Getting Frustrated Now With Bricklink | | Viewed: | 108 times | | Topic: | Problem | |
|
| In Problem, bagelboybugle writes:
| | In Problem, legoman77 writes:
| |
Then why not hire someone that is capable of dealing with older coding or whatever
it is called?
|
I seem to recall it was mentioned long before the current team joined us that
it is not so much the coding thats the issue, its that there isnt a map of the
codes architecture (sorry I cant remember the proper technical words) which makes
it hard, even for experts to unpick when redesigning because its hard to know
which bit of code does what? or something like that.
|
A web application has multiple entry points (= pages), so it’s a bit more loose
and confusing than an application (which generally has only one main executable).
But frankly, starting from the database, the code, and actual use cases (just
asking users what they do and how they do it), you can reverse engineer and document
any system.
You just need someone with the proper skills.
From that point, YOU DON’T PATCH the mess, you rewrite it cleanly. (You might
have a team who patches the blurb while you redesign the system, but you don’t
make the new version from the previous one’s spaghetti code, especially not if
you’re still in the “what’s that stuff?” phase.)
Think about an old stone bridge, with a few houses haphazardly built on its top,
that you want to upgrade. You don’t replace every stone arch with a new steel
one one at a time (even though with computers, you can do that magically and
instantaneously). You build a brand new bridge, with brand new, well structured
houses, with all the modern stuff, a bit farther, and when it’s ready, you move
people and trafic to it, just before blowing up the old one.
People have trouble abandoning the old bridge’s stones / the old code. They
don’t understand the stones aren’t really important, it’s the bridge that is.
The knowledge, the processes, the database, all are important, not the code.
(Yes, I’ve done this a few times.)
|
|
| Author: | bagelboybugle | | Posted: | Mar 1, 2018 13:48 | | Subject: | Re: Getting Frustrated Now With Bricklink | | Viewed: | 101 times | | Topic: | Problem | |
|
| In Problem, legoman77 writes:
| |
Then why not hire someone that is capable of dealing with older coding or whatever
it is called?
|
I seem to recall it was mentioned long before the current team joined us that
it is not so much the coding thats the issue, its that there isnt a map of the
codes architecture (sorry I cant remember the proper technical words) which makes
it hard, even for experts to unpick when redesigning because its hard to know
which bit of code does what? or something like that.
Gareth
|
|
| Author: | yorbrick | | Posted: | Mar 1, 2018 12:08 | | Subject: | Re: Getting Frustrated Now With Bricklink | | Viewed: | 62 times | | Topic: | Problem | |
|
| | | This website so slow and frustrating to work with.
It took me over 15 mins. to leave feedback for 10 customers today. This is a
1 min task at most. I am so sick of this.
I have sent an email to IT and still no answer.
|
Why did it take so long? Was the site slow when you were leaving feedback, or
are you doing it in some convoluted way?
|
|
| Author: | Brickwilbo | | Posted: | Mar 1, 2018 08:55 | | Subject: | Re: Getting Frustrated Now With Bricklink | | Viewed: | 88 times | | Topic: | Problem | |
|
| In Problem, Icetrent writes:
| | I had never heard of Brick Owl until I started reading this forum.
I have logged on and it is actually not a bad website.
If the people here don't fix this website soon I think I will be packing
up shop here and head over there too.
This website so slow and frustrating to work with.
It took me over 15 mins. to leave feedback for 10 customers today. This is a
1 min task at most. I am so sick of this.
|
It's fast when you click on the Mass feedback link and copy paste your feedback.
Or don't pile up the feedback-to-leave.
| | I have sent an email to IT and still no answer.
In Problem, nectara writes:
| | In Problem, CheshireBricKs writes:
| | I'm starting to get really frustrated now with Bricklink. Maybe you'll
reply?
Is the quote function broken? I had a quote come in 5 days ago and I had no notification
or anything regarding it. I only knew because the buyer messaged me last night.
This is not acceptable.
Your site has duplicated lots on numerous occasions, this is not acceptable.
Also on numerous occasions I've had customers tell me that they cannot checkout
after ironing out potential issues I have found out it's the site, not me.
I've lost money to this and again, this is not acceptable.
Most things you post are vague from every angle and you sit in the shadows whilst
everyone is up in question. Regardless of if the feedback is good or bad you
still push out the garbage updates anyway. This is not acceptable.
Your site is very slow at times and it's getting more and more frustrating
when trying to work. All of a sudden the site will grind to a standstill. This
is not acceptable.
Your ability to inventory used Lego is appalling. Why not work on this rather
than Brickarms? that's right. Money. If it won't make you money then
you won't bother. This is not acceptable.
I sell on BrickOwl too and I've never had a single issue. You may be the
market leaders currently but your cockyness will catch up with you soon. I pay
my monthly fees on time every time and this is the mess I have to work with?
Can't it just 'work'? Why is everything difficult and half made?
Not acceptable. I'm tired of apologising to customers because of the issues
on this site. I dread to think how many people have turned away from my store
and not said anything.
I'm just frustrated and the quote issue lastnight was the tipping point for
me. Fix your site.
I'm aware there's trolls on here so please keep your witty comments to
yourself.
Thanks
Reece
|
Hi
I don't want to say Bricklink is a high tech online selling platform quite
the oposite
I don't want to say Bricklink is working flawless
Nothing is perfect in this world
You know this I know this.
Why you don't simply accept that here on Bricklink is exactly like in the
real world.
Stock loss? Never think about it? Every commercial company have a calculated
stock loss.
How big is your's?
You complain about a lost Quote...
What's about Bricklink going offline for a week because of a server problem?
What's about Brickling losing their database? Must have backup?
Maybe they lost their backup together with the actual database? In a fire?
There are so many possibility that something will go wrong that I have no time
to think about?
Just try to overcome?
Drink one beer?
Regards
Nectara
|
|
|
|
| Author: | bb680938 | | Posted: | Mar 1, 2018 05:10 | | Subject: | Re: Getting Frustrated Now With Bricklink | | Viewed: | 146 times | | Topic: | Problem | |
|
| Hey, I was not expecting that. I appreciate the time you've taken to reply
so thank you.
Regardless of the issues the buyer has now gone through with the order and thankfully
was very understanding of the issues. I'll check my emails later as I occasionally
do get them sent to spam folders.
I've adjusted what I can regarding shipping methods and for bigger more obscure
items I have started to set as manual invoice. I had a buyer who wanted to buy
some plates from me and couldn't even after I explained possible work around
that have worked for other customers.
Regarding your business decisions; not everything makes you money.
If you're having to declare you're staying up until 3am then maybe its
time you actually employ someone. That would be really great on the help desk
side of things as it's practically none existent.
If the code is very fragile then employ someone who knows what they're doing
and that can do it effectively. If a hospital needs a surgeon they're not
going to get a caretaker are they?
Based of what I've read, Lawrence over at BrickOwl listens to his community
I'd send info to the help desk but as I've been ignored before I've
lost hope in that area.
Regarding my used inventorying. I do not mean in the way of parting out new sets
etc. I mean if you're pulling used from a bulk lot. Instead of adding parts
one by one create an onsite way of adding in bulk batches like Brickstock does.
I know this won't make you money but it would be a great addition. Adding
used lots one by one is painful onsite.
I noticed you left out;
Most things you post are vague from every angle and you sit in the shadows
whilst
everyone is up in question. Regardless of if the feedback is good or bad you
still push out the garbage updates anyway. This is not acceptable
Can you please explain why the Bricklink team are so atrocious in explaining
and clarifying situations. Questions are rife on the forum yet I see no answers.
Thanks
Reece
|
|
| Author: | bb414973 | | Posted: | Mar 1, 2018 03:38 | | Subject: | Re: Getting Frustrated Now With Bricklink | | Viewed: | 80 times | | Topic: | General | |
|
| In General, Speg writes:
| | The comment section is great for adding whether or not a piece if mint or has
issues. Honestly, any real universal grading system would result in a nightmare
for both buyers and sellers.
|
I understand, grading would be difficult if it was on a mandated scale, but each
store should be able to differentiate between Used (Like New), Used (Fine) and
Used (Poor), etc. Vast majority of stores don't add comments so buyers have
no idea of the quality until it's actually received.
|
|
| Author: | Addict2Brick | | Posted: | Mar 1, 2018 02:50 | | Subject: | Re: Getting Frustrated Now With Bricklink | | Viewed: | 87 times | | Topic: | Problem | |
|
| People talk about leaving all the time. I didn't agree with a recent change
and because of that I reached out and found other selling platforms besides this
one. I never would have even known about the other sites if that change didn't
occur. That said, it's not really any of my business if things change here.
I can only sit back and enjoy or dislike the ride and if I do dislike it enough
then I'll go somewhere else because there ARE options. It's certainly
inconvenient for me to leave, but not impossible.
The only reason I'm saying that is because since you just got here (heck,
me too) I don't want you to think that the end is near and that everybody
is leaving. People will come and go and they'll do that with or without change.
|
|
| Author: | Addict2Brick | | Posted: | Mar 1, 2018 02:36 | | Subject: | Re: Getting Frustrated Now With Bricklink | | Viewed: | 62 times | | Topic: | General | |
|
| The comment section is great for adding whether or not a piece if mint or has
issues. Honestly, any real universal grading system would result in a nightmare
for both buyers and sellers.
|
|
| Author: | bb414973 | | Posted: | Mar 1, 2018 01:24 | | Subject: | Re: Getting Frustrated Now With Bricklink | | Viewed: | 80 times | | Topic: | General | |
|
| In General, crazylegoman writes:
| | In General, PurpleDave writes:
| | In General, SylvainLS writes:
| | With New, you can easily part out sets into your inventory. With Used, when
you don’t know which sets the parts are from (and whether they are all there),
it’s more work.
|
Exactly. New, you part out and list an entire set all at once. Used, you track
down and list a single piece.
|
If you're parting out a new set, yes; the same doesn't hold true for
adding Pick-A-Brick to a store or other parts bought as new for the purpose of
reselling.
It's extremely obvious that you would have to find individual parts in the
catalog here when adding used parts to a store. It's been that way from
the beginning. I just don't understand why OP was getting upset with that
method. What does he expect—a BL scanner to identify used parts?
David
|
Adding a part to your BO inventory is a 3-click, same-page process once you've
found the part. I get the feeling that BL has a far more convoluted method, but
I use BrickStock and Bricksync so I wouldn't know.
But I read the OP as meaning that all used bricks are treated the same; there's
no grading built in to the system. Everything is binary, either new or used.
|
|
| Author: | crazylegoman | | Posted: | Mar 1, 2018 00:05 | | Subject: | Re: Getting Frustrated Now With Bricklink | | Viewed: | 76 times | | Topic: | General | |
|
| In General, PurpleDave writes:
| | In General, SylvainLS writes:
| | With New, you can easily part out sets into your inventory. With Used, when
you don’t know which sets the parts are from (and whether they are all there),
it’s more work.
|
Exactly. New, you part out and list an entire set all at once. Used, you track
down and list a single piece.
|
If you're parting out a new set, yes; the same doesn't hold true for
adding Pick-A-Brick to a store or other parts bought as new for the purpose of
reselling.
It's extremely obvious that you would have to find individual parts in the
catalog here when adding used parts to a store. It's been that way from
the beginning. I just don't understand why OP was getting upset with that
method. What does he expect—a BL scanner to identify used parts?
David
|
|
| Author: | legoman77 | | Posted: | Feb 28, 2018 23:14 | | Subject: | Re: Getting Frustrated Now With Bricklink | | Viewed: | 128 times | | Topic: | Problem | |
|
| In Problem, Admin_Jaclyn writes:
| | | | Is the quote function broken? I had a quote come in 5 days ago and I had no notification
or anything regarding it. I only knew because the buyer messaged me last night.
This is not acceptable.
|
Hi there,
Fortunately, the quote system is working just fine. Even if you did not receive
an email, the quote notification was displayed on your My BL page, on the My
BL hover icon in the navigation bar, and a count of all pending quotes would
have shown when you hovered over the My Store icon as well.
If you didn't receive an email notification about the quote, the email either
got sent to your spam folder or was blocked by your ISP. Please add both "blservice@bricklink.com"
and "noreply@bricklink.com" to your email contacts and safe senders list. We'd
be happy to contact your ISP to request that our domain is unblocked if you would
provide that information.
I see that everything has been worked out with the buyer and that the quote resulted
in an order, which is great!
| | Also on numerous occasions I've had customers tell me that they cannot checkout
after ironing out potential issues I have found out it's the site, not me.
I've lost money to this and again, this is not acceptable.
|
I'm sorry to hear that! The error could be caused by several different things,
many of which are seller settings that you would need to adjust yourself. It's
likely that your shipping restrictions need to be adjusted to accommodate sets
and large part assemblies.
| | Your ability to inventory used Lego is appalling.
|
Could you please clarify what you mean?
| | Why not work on this rather
than Brickarms? that's right. Money. If it won't make you money then
you won't bother. This is not acceptable.
|
Not all business decisions are that straightforward.
| | Can't it just 'work'? Why is everything difficult and half made?
|
Despite the countless hours we spend checking things in a test environment, there
are always issues that don't show up we've deployed to the live site.
We stayed in the office testing and checking the forum/helpdesk until 3am after
we deployed Instant Checkout. It's not that we aren't trying.
We are unique in that our site was coded 18 years ago and was untouched for nearly
14 years. The code is VERY fragile. I'm assuming that BO has fewer issues
for several reasons but mainly because Lawrence doesn't have to tinker with
such old/fragile code and also that their user base is significantly lower than
ours.
| | I'm just frustrated and the quote issue lastnight was the tipping point for
me. Fix your site.
|
Understandable. We WANT to fix anything that's broken on the site. It would
be super helpful if you could send specific information to the help desk the
next time you encounter a problem. The correct email address is customersupport@bricklink.com.
-Jaclyn
BrickLink Customer Support
|
Then why not hire someone that is capable of dealing with older coding or whatever
it is called?
It seems like there are so many excuses. This site used to be user friendly.
What happened?
John P
|
|
| Author: | Admin_Jaclyn | | Posted: | Feb 28, 2018 22:08 | | Subject: | Re: Getting Frustrated Now With Bricklink | | Viewed: | 221 times | | Topic: | Problem | |
|
| | | Is the quote function broken? I had a quote come in 5 days ago and I had no notification
or anything regarding it. I only knew because the buyer messaged me last night.
This is not acceptable.
|
Hi there,
Fortunately, the quote system is working just fine. Even if you did not receive
an email, the quote notification was displayed on your My BL page, on the My
BL hover icon in the navigation bar, and a count of all pending quotes would
have shown when you hovered over the My Store icon as well.
If you didn't receive an email notification about the quote, the email either
got sent to your spam folder or was blocked by your ISP. Please add both "blservice@bricklink.com"
and "noreply@bricklink.com" to your email contacts and safe senders list. We'd
be happy to contact your ISP to request that our domain is unblocked if you would
provide that information.
I see that everything has been worked out with the buyer and that the quote resulted
in an order, which is great!
| | Also on numerous occasions I've had customers tell me that they cannot checkout
after ironing out potential issues I have found out it's the site, not me.
I've lost money to this and again, this is not acceptable.
|
I'm sorry to hear that! The error could be caused by several different things,
many of which are seller settings that you would need to adjust yourself. It's
likely that your shipping restrictions need to be adjusted to accommodate sets
and large part assemblies.
| | Your ability to inventory used Lego is appalling.
|
Could you please clarify what you mean?
| | Why not work on this rather
than Brickarms? that's right. Money. If it won't make you money then
you won't bother. This is not acceptable.
|
Not all business decisions are that straightforward.
| | Can't it just 'work'? Why is everything difficult and half made?
|
Despite the countless hours we spend checking things in a test environment, there
are always issues that don't show up we've deployed to the live site.
We stayed in the office testing and checking the forum/helpdesk until 3am after
we deployed Instant Checkout. It's not that we aren't trying.
We are unique in that our site was coded 18 years ago and was untouched for nearly
14 years. The code is VERY fragile. I'm assuming that BO has fewer issues
for several reasons but mainly because Lawrence doesn't have to tinker with
such old/fragile code and also that their user base is significantly lower than
ours.
| | I'm just frustrated and the quote issue lastnight was the tipping point for
me. Fix your site.
|
Understandable. We WANT to fix anything that's broken on the site. It would
be super helpful if you could send specific information to the help desk the
next time you encounter a problem. The correct email address is customersupport@bricklink.com.
-Jaclyn
BrickLink Customer Support
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