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 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Sep 1, 2020 13:46
 Subject: Has anybody gotten a pop up survey yet?
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 Topic: Administrative
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Hello everyone,

We just released a new feature on BrickLink as a way to hear more directly from
you, our illustrious members. It's a pop-up that leads to a satisfaction
survey similar to what one will encounter from time to time on LEGO.com.

What I'm looking for at this point is verification that people are seeing
these pop-ups and any other feedback concerning how well they work. They are
triggered from almost every page and are timed (we hope) so that people don't
get them too frequently.

Screenshots would be appreciated.
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Aug 31, 2020 17:22
 Subject: VAT Rate for Ireland
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 Topic: Administrative
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
In a couple hours we will switch the default VAT rate for the Republic of Ireland
from 23% to 21%. This is the second European country we have switched VAT rates
for so far:

https://www.bricklink.com/help.asp?helpID=2502

There are no Irish sellers who currently have a VAT enabled store on BrickLink,
so we will not need any downtime to handle the transition. However, we are giving
notice to any Irish sellers who calculate VAT manually that they should make
sure they use the lower rate.

Thanks,

The BrickLink Team
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Aug 3, 2020 16:34
 Subject: Collection of VAT on Seller Fees (Update)
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 Topic: Administrative
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Dear BrickLink members,

Today, we will further our Covid-19 commitment to you that the BrickLink site
would be ready and available for you to use during this difficult time. Specifically,
we will provide additional relief to help some of our most vulnerable sellers.

Originally, we were planning to charge VAT starting August 5 on fees generated
for orders placed on July 1 or later. We have decided to delay and consequently
also to absorb the costs related to the charging of VAT to EU sellers between
now and September 4. On September 5, invoices will reflect VAT charges on BrickLink
fees for orders placed on August 5 or later.

We remain focused on serving the BrickLink community and hope you will appreciate
this decision. Please refer to the FAQ which has been updated accordingly:

https://www.bricklink.com/help.asp?helpID=2501

As always, please continue to let us know of your concerns and issues surrounding
these deployments in the following thread or through our Help Desk (customersupport@bricklink.com).

Thank you,

The BrickLink Team
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Jul 28, 2020 15:42
 Subject: Terms of Service and Privacy Policy Update
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 Topic: Administrative
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Hello everyone,

There will be an email going out to the general membership soon about this as
well, but we are pleased to announce that our new Terms of Service and Privacy
Policy are now ready for preview:

Terms of Service

https://www.bricklink.com/v3/terms_of_service.page?preview

Privacy Policy

https://www.bricklink.com/v3/privacy_policy.page?preview

Both of these will officially replace the current documents on Aug 4, 2020. These
changes were first announced in this post:

https://www.bricklink.com/message.asp?ID=1212859

and we have been continuing to update the FAQs as new questions are asked:

https://www.bricklink.com/help.asp?helpID=2501

Please feel free to provide comments on these changes in this thread or directly
through the Help Desk.


The BrickLink Team
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Jul 24, 2020 01:50
 Subject: Terms of Service Update for Tax Compliance
 Viewed: 1686 times
 Topic: Administrative
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Dear BrickLink member,

Over the next few weeks, BrickLink will undergo some changes that will affect
our membership. These changes are necessary for our platform to be compliant
with sales and use tax and VAT legislation where applicable. We also feel they
will help build our reputation as a well-regarded ecommerce site. These changes
are broken down into three categories outlined below:

1) We will begin to collect sales and use tax in the United States. We have already
registered in two states – Connecticut and California – and we plan to register
in more states within the next few months. All orders shipping to an address
in these states, even from stores outside the United States, will be subject
to this tax requirement. We anticipate BrickLink will start collecting this tax
by the end of September.

2) We will begin charging VAT on BrickLink fees to EU sellers who have not enabled
the VAT feature on BrickLink. The first invoice date this will take effect on
is Aug 5, 2020. All VAT-enabled EU sellers will now have their VAT registration
checked by BrickLink.

3) We will soon present you with a revised Terms of Service. You will have about
a week to read the new terms before the terms go into effect on Aug 4, 2020.
The major changes are related to the charging and collecting of taxes and the
change of company from BrickLink Limited to LEGO BrickLink, Inc.

For further information about these changes, please visit this FAQ page:

https://www.bricklink.com/help.asp?helpID=2501

If you have questions, please reply to this post or send a message to customersupport@bricklink.com


The BrickLink Team
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Jun 27, 2020 23:35
 Subject: Announcement of Scheduled Downtime
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 Topic: Administrative
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
This is a notification that the site will be down for a special maintenance session
on Tuesday, June 30 at 6:00 PM Eastern Time (BrickLink Time). The session is
scheduled to last 10 minutes.

The purpose of this downtime is to update our system with the new German VAT
rate which will be in effect until Dec. 31 of this year. All sellers that this
affects have already been notified, and we will be in further communication with
them as to how this change will affect their store.

Thank you for your patience.
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Jun 27, 2020 23:20
 Subject: 20 Days of BrickLink - reminder
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 Topic: Administrative
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Other than the initial two posts, we haven't really said too much about the
20 Days of BrickLink event in the Forum. Just as a way of reminder, the event
is taking place over here:

https://www.bricklink.com/v3/20years/main.page

This page will be updated every weekday and includes a wide variety of activities.
There was a "Test your BrickLink knowledge" quiz that went live yesterday, for
example.
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: May 22, 2020 15:21
 Subject: Site Performance Issues - Update (May 22)
 Viewed: 665 times
 Topic: Administrative
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
This is the next installment in a series of posts about site performance. You
may read the previous posts here:

https://www.bricklink.com/message.asp?ID=1182638

https://www.bricklink.com/message.asp?ID=1185207

In the first post, we mentioned our plan to rewrite three of the most problematic
pages. In the second post, we said that the first of these pages had been moved
to another server to improve performance.

Today we are letting you know that this first page (Store Inventory Detail) has
now been completely rewritten and tested, and we have deployed it to our preview
site so you can see how it works in a sandbox environment:

https://preview.bricklink.com/inventory.asp

If you wish to compare the new and old pages side-by-side, use two different
browsers - preview on one, live site on the other. Please be careful to not get
them confused.

**********************

Regarding the performance issues of the last couple days, we are still investigating
why this has happened. A temporary fix has been applied to rectify the problem
in the short term, but we are working on a long-term solution as well. We apologize
for any inconvenience.
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: May 21, 2020 04:27
 Subject: Changes to Order Status (Revised May 20)
 Viewed: 592 times
 Topic: Administrative
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Dear BrickLink members,

As a follow-up to these two recent posts:

https://www.bricklink.com/message.asp?ID=1193667

https://www.bricklink.com/message.asp?ID=1197156

…we have extensively revised the XP implementation as it relates to order status
issues. Many of our users have asked why it was necessary in the first place
to make adjustments to the order status options.

The answer is that XP is focused on the buyer experience, and currently on BrickLink
it is a very “non-standard” experience which varies from store to store. Most
new buyers are rather oblivious to order status changes on BrickLink Classic,
but the idea was to provide a new standard that engaged buyers to a greater degree
and provided a user experience flow similar to what people have come to expect
in today’s ecommerce environment.

However, the XP “experience” is not completely dependent on order status settings,
so we have been able to roll back / revise some of the changes which have caused
problems for our sellers.

Below is a revision of the info I shared with you on April 29. I have written
some notes below each paragraph that I trust you will find helpful:


1. Order Status changes are now subject to more restrictions. Whenever
possible, though, sellers are given the freedom to change order status as best
suits their workflow.

We have since relaxed many of these restrictions, especially for orders using
an offsite payment method.



2. Order completion

a. When a seller sets an order as completed, it becomes "Awaiting completion"
status and it won't be finalized until it gets purged or confirmed by the
buyer on XP. It shows as Completed on BrickLink Classic.

b. When a buyer sets an order as Completed, it becomes "Finalizing completion"
status and it will be finalized after 1 week of setting the status. The seller
no longer has the option of changing the status once the buyer has marked an
order as Completed.

Sellers are still no longer able to change the Order Status once the buyer
has set it to Completed, but we are only allowing buyers to change to Received
/ Completed after the order has been marked Shipped by the seller.

This is a slight disadvantage to buyers, because they are dependent on the seller
marking as Shipped (which not all sellers do) to complete the order. But the
problem of buyers inadvertently setting to Completed at an early stage of the
order proved to be a far greater nuisance to both buyers and sellers.

By the way, there was a bug where the system would automatically set an order
to Completed when payment was confirmed by the buyer. This has now been fixed,
but for a while it clouded this issue with unintended behavior.



3. NPB

a. The NPB fileable date is now 5 days after the most recent invoice date, not
counting reminder invoices. A “reminder invoice” according to the system is one
where the order total matches that of the previous invoice.

Previously, the NPB fileable date clock started on the order date. This was
open to abuse by sellers who issued, for example, an invoice on the sixth day
and then filed an NPB on the following day.

Additionally, we have for years had complaints from sellers about how long the
NPB process takes. Part of the reason this was never reduced was because of the
necessary time for Admin to review every alert case.

However, in this situation we have considered that on average the Admin oversight
time will remain the same, given that many invoices are sent after 2 or 3 days.
And for sellers who invoice immediately / same day, they will in effect have
to wait 2 days less to complete the NPB and get their inventory relisted.


b. An NPB is only fileable in Pending, Processing, Updated, Ready, Packed (and
not paid) status.

This prevents sellers from filing an NBP as the result of a chargeback.


4. NSS

a. The NSS fileable date is now based on either the most recent order date, the
most recent payment date, or the most recent invoice date.

The NSS fileable date used to be based on the order date alone, but the clock
really shouldn’t start until payment is made. However, in cases where the invoice
or payment is handled offsite, the order date will still be used.


b. An NSS is fileable in Pending, Processing, Updated, Ready, Paid, Packed (and
paid), Shipped, Received, Awaiting completion, Finalizing completion status.

We had originally restricted NSS filings when the order status was “Paid+”
(meaning Paid plus all stages after Paid). However, to prevent abuse from sellers
we have reverted back to allowing an NSS regardless of Order Status, with the
exception of Completed/Finalized by the buyer.



5. OCR and Order Cancellation

a. If an OCR is filed in “received with issue” status, the order can be canceled
after the buyer accepts the OCR.

This change didn't seem to ruffle any feathers.

b. When seller finds missing items in an order,

i. Before payment: File OIRR.

We realize that not every seller uses OIRR to handle missing items, but it
is still the officially recommended way to handle these problems.


ii. After payment: Handle independently with buyer.

We have completely changed our stance on this issue since the original release,
and in the near future we will add a “refund note” feature for sellers to keep
track of refunds.


c. When a seller needs to cancel an entire order after payment, do a full refund,
change the Order Status to Packed, and then proceed to complete an OCR.

Not much has changed about this process, but it will come under the scope
of the “refund feature” mentioned above.



6. Removing OCR/NSS/NRS/NPB

a. Removing OCR/NSS/NRS now sets the Order Status back to the previous Order
Status.

Previously, such orders were reset to Pending. We felt this was an improvement
since the previous order status would be more meaningful. However, when Admin
cancels one of the above alerts, it will still be set back to Pending.


b. Removing NPB/NPX now sets the Order Status back to Ready.

This is to prepare the order to enter Paid status. Again, when Admin cancels
an alert, it will still be set back to Pending. This prevents the alert from
sticking on the user’s account if the order is later canceled.



7. Invoices

a. Sending an invoice will produce a checkmark icon.

This has been reverted to the way it was originally.

b. Sellers can send an invoice independent of order status

This has also been reverted to the way it was originally. And sending an invoice
will not automatically change the Order Status.


c. When an order is marked paid, further changes to the order prices are blocked.

We had requests to revert this behavior as well, but we feel allowing such
changes is going to cause internal bookkeeping problems for us in the future.
We’d like to assist our users in overcoming any issues this change has caused.



8. Problem Order Item

a. A pending OIRR now expires after 7 days of filing.

It doesn’t make sense to keep these requests floating around in the system
any longer than a week. They can always be refiled if necessary.



Key:

NPB = Non-Paying Buyer Alert
NPX = Non-Paying Buyer Accepted Penalty
NSS = Non-Shipping Seller Alert
NRS = Non-Responding Seller Alert
OCR = Order Cancellation Request
OIRR = Order Item Removal Request
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: May 13, 2020 18:47
 Subject: Update on Order Status settings issue
 Viewed: 358 times
 Topic: Administrative
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Hello everyone,

Regarding the order status settings issue:

https://www.bricklink.com/message.asp?ID=1193667

Based on feedback we received from you, we have decided to make a number of adjustments
to the original XP implementation. To make sure we were accurately meeting the
needs and wishes of our users, we held video sessions with several sellers who
had already given us detailed feedback in this thread and elsewhere. We have
also been closely monitoring all Forum posts and Help Desk tickets for related
issues.

The changes are almost finished and will be undergoing QA for the rest of the
week. We plan to release the changes to the live site at the beginning of next
week, probably Tuesday. At that time, I will post a detailed report of everything
that was changed / reverted / tweaked and also some notes as to why certain decisions
were made.

For now, here are some of the more impactful changes:

1) Invoices can be generated / sent regardless of the order status.
2) Sending an invoice will not automatically change the order status.
3) There will be less restrictions overall when it comes to changing order status.
4) For missing items, we will not expect full cancelation of the payment.
5) Waiting time to file an NPB is reduced from 7 to 5 days.
6) Buyer cannot set status to completed before order is shipped.

We appreciate your patience as we get some of these issues ironed out. We apologize
for any workflow disruption you may have experienced recently.

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