Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | yorbrick  | | Posted: | Apr 25, 2024 04:14 | | Subject: | Re: Come visit! | | Viewed: | 20 times | | Topic: | New Stores | |
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If they buyer did not answer you, you could still reply to his feedback something
like: "reached out to resolve if there was any issue but the buyer didn't
reply"
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The issue was "good prices". Anyone that cares enough to look into feedback
scores can see that the buyer that left the neutral feedback was an idiot.
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| Author: | SezaR | | Posted: | Apr 25, 2024 03:31 | | Subject: | Re: Come visit! | | Viewed: | 22 times | | Topic: | New Stores | |
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| In New Stores, Cdaut13 writes:
Why did you receive a neutral feedback? 
You are a newbie as a seller and you need to be obsessed with maintaining a perfect
score. This is very important considering you just started selling and your record
is not yet huge, i.e. not many feedbacks.
All my first 1000 feedbacks were positive but I have initially received about
20 neutral or negative feedback. In all those cases, I contact buyers and resolved
the issue.
Did you try to contact this buyer? Do you know why he left you a neutral fb?
If they buyer did not answer you, you could still reply to his feedback something
like: "reached out to resolve if there was any issue but the buyer didn't
reply"
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| Author: | PickedABrick | | Posted: | Apr 14, 2024 13:13 | | Subject: | New store! | | Viewed: | 101 times | | Topic: | New Stores | |
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| I offer affordable parts, message me if you'd like to bulk buy so that I
can lower the price just for you! Feedback greatly appreciated  .
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| Author: | koolkris200 | | Posted: | Apr 14, 2024 12:03 | | Subject: | I reopened my Lego resale bricklink store | | Viewed: | 129 times | | Topic: | New Stores | |
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| I have re opened the bricklink store of mine officially organized and happy to
serve all my customers in the USA
I have almost 60,000 more parts to come
Come check out my store
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| Author: | SurplusParts | | Posted: | Apr 14, 2024 08:11 | | Subject: | Re: New Store! Any Feedback Appreciated! | | Viewed: | 38 times | | Topic: | New Stores | |
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| | |
Thanks so much for the advice!
In terms of the minimum spend, that does make sense. My thought process was around
ensuring enough profit to run viably based on less orders coming in due to being
new/less stock. And it has worked decent for minifigures but I can see how that
would limit part buyers which would most likely end up being a large chunk of
the buyer pools I would I assume?
Once I finish parting out all my remaining sets and stock for inventory, I should
have closer to 14,000 parts which still isn't a lot but should help provide
a good chunk more options for people than I have currently.
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I can see where you are coming from. Most stores will include a packing fee
for orders, especially small orders. This will ensure that you will still make
a profit. Yes, a large proportion of buyers are parts buyers. Unless you have
lots of rare and hard to find minifigures of course.
| |
That is a good point about letter shipping. I honestly didn't think about
it really as every person I have purchased from has always arrived in boxes or
bubble mailers..
I will have a look at adding letters as an option for domestic as that would
indeed drop shipping costs quite a bit for people buying parts..
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Have a look at other stores terms and see there shipping costs and postage weight
ranges. Set a maximum price for letter shipping, and then if they spend over
that it has to come in parcel rate.
| |
Yeah, that does make sense about international shipping. The main thought process
around opening up international was just about allowing more people the access
to see my store even though most won't really buy from my store.
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Yep makes sense. Just maybe have a look at the list of countries you ship to.
When i shipped overseas, i just kept it too the main countries with good and
reliable postal services.
| |
I do understand the difficulty I will probably have running a small store in
Australia. The main goals are to learn business & shipping, as well as I thought
it would be something fun to do. So I am not too concerned about getting regular
sales but do want to learn how to best optimize so I can learn the best way to
run a smallish business and shipping.
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Makes sense and good luck with it all. Seems you don't have any unrealistic
expectations.
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Thanks for all the feedback!
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| Author: | PhyreZtorm | | Posted: | Apr 14, 2024 01:27 | | Subject: | Re: New Store! Any Feedback Appreciated! | | Viewed: | 39 times | | Topic: | New Stores | |
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| In New Stores, SurplusParts writes:
| | In New Stores, PhyreZtorm writes:
| | Hey Everyone,
Opened my store just over a month ago but didn't know about this forum, so
thought I might as well look out for any feedback people might have..
The store is based in Australia and I started selling just domestically whilst
I took the time to figure out what I need for international shipping, pricing,
etc.
To which I think have got the information I needed and have opened up international
today in hopes to invite a larger audience as Australia is quite small compared
to the overall market from what I can see(around 4%).
I do understand that having more stock will be really beneficial and I have around
the same lot count in extra-storage that I am still yet to sort and add to inventory.
But as I have started this as a partial hobby, to get used to business-style
selling, etc, I only put a set starting amount of $1000 to build inventory as
well as a good amount of stuff I already had and am using any money made from
selling to reinvest back into more inventory.
Any feedback would be appreciated, whatever it may be.
Thanks in advance!
|
Hey mate,
Just a couple of things.
Firstly, you have a high minimum spend for a small store. $10 is a lot for a
store with only 7,000 parts. Most of the bigger stores in Australia have no
minimum spend or maybe a $1. To have a high minimum spend you need to have lots
of parts on offer so people can collate an order with a number of different lots.
Secondly, you don't have letter shipping at all? 70 to 80% of my orders
are shipped in small and medium letters. To have the cheapest shipping on offer
in your store within Australia at $11 is going to deter a lot of potential buyers.
Whilst letters don't have tracking, it is rare for them not to arrive.
Lastly, international shipping is expensive. So for someone to purchase from
a store in Australia you need to have things that are unique and hard to find
elsewhere. Common parts will be usually cheaper in their own markets. There
is no problems having international shipping, but it is rare to get an order.
Whilst Australia only has 4% of users, it has a disproportionate amount of stores,
740 currently open to be exact. USA has 6103 stores currently open, yet has
a much, much larger user base. It is difficult to run a small store in Australia
and get regular sales.
Best of luck
|
Thanks so much for the advice!
In terms of the minimum spend, that does make sense. My thought process was around
ensuring enough profit to run viably based on less orders coming in due to being
new/less stock. And it has worked decent for minifigures but I can see how that
would limit part buyers which would most likely end up being a large chunk of
the buyer pools I would I assume?
Once I finish parting out all my remaining sets and stock for inventory, I should
have closer to 14,000 parts which still isn't a lot but should help provide
a good chunk more options for people than I have currently.
That is a good point about letter shipping. I honestly didn't think about
it really as every person I have purchased from has always arrived in boxes or
bubble mailers..
I will have a look at adding letters as an option for domestic as that would
indeed drop shipping costs quite a bit for people buying parts..
Yeah, that does make sense about international shipping. The main thought process
around opening up international was just about allowing more people the access
to see my store even though most won't really buy from my store.
I do understand the difficulty I will probably have running a small store in
Australia. The main goals are to learn business & shipping, as well as I thought
it would be something fun to do. So I am not too concerned about getting regular
sales but do want to learn how to best optimize so I can learn the best way to
run a smallish business and shipping.
Thanks for all the feedback!
|
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| Author: | SurplusParts | | Posted: | Apr 13, 2024 22:05 | | Subject: | Re: New Store! Any Feedback Appreciated! | | Viewed: | 49 times | | Topic: | New Stores | |
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| In New Stores, PhyreZtorm writes:
| | Hey Everyone,
Opened my store just over a month ago but didn't know about this forum, so
thought I might as well look out for any feedback people might have..
The store is based in Australia and I started selling just domestically whilst
I took the time to figure out what I need for international shipping, pricing,
etc.
To which I think have got the information I needed and have opened up international
today in hopes to invite a larger audience as Australia is quite small compared
to the overall market from what I can see(around 4%).
I do understand that having more stock will be really beneficial and I have around
the same lot count in extra-storage that I am still yet to sort and add to inventory.
But as I have started this as a partial hobby, to get used to business-style
selling, etc, I only put a set starting amount of $1000 to build inventory as
well as a good amount of stuff I already had and am using any money made from
selling to reinvest back into more inventory.
Any feedback would be appreciated, whatever it may be.
Thanks in advance!
|
Hey mate,
Just a couple of things.
Firstly, you have a high minimum spend for a small store. $10 is a lot for a
store with only 7,000 parts. Most of the bigger stores in Australia have no
minimum spend or maybe a $1. To have a high minimum spend you need to have lots
of parts on offer so people can collate an order with a number of different lots.
Secondly, you don't have letter shipping at all? 70 to 80% of my orders
are shipped in small and medium letters. To have the cheapest shipping on offer
in your store within Australia at $11 is going to deter a lot of potential buyers.
Whilst letters don't have tracking, it is rare for them not to arrive.
Lastly, international shipping is expensive. So for someone to purchase from
a store in Australia you need to have things that are unique and hard to find
elsewhere. Common parts will be usually cheaper in their own markets. There
is no problems having international shipping, but it is rare to get an order.
Whilst Australia only has 4% of users, it has a disproportionate amount of stores,
740 currently open to be exact. USA has 6103 stores currently open, yet has
a much, much larger user base. It is difficult to run a small store in Australia
and get regular sales.
Best of luck
|
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| Author: | Dhobeck | | Posted: | Apr 13, 2024 11:03 | | Subject: | Re: New Store! Any Feedback Appreciated! | | Viewed: | 27 times | | Topic: | New Stores | |
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| In New Stores, PhyreZtorm writes:
| | In New Stores, peregrinator writes:
| | In New Stores, PhyreZtorm writes:
| | To which I think have got the information I needed and have opened up international
today in hopes to invite a larger audience as Australia is quite small compared
to the overall market from what I can see(around 4%).
|
I noticed that you opened up international shipping - but you don't have
any payment methods for international buyers.
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Haha.. seems the checkbox did not save. I believe that the paypal method should
work now for international?
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Appears to be working
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| Author: | PhyreZtorm | | Posted: | Apr 13, 2024 10:55 | | Subject: | Re: New Store! Any Feedback Appreciated! | | Viewed: | 31 times | | Topic: | New Stores | |
|
| In New Stores, peregrinator writes:
| | In New Stores, PhyreZtorm writes:
| | To which I think have got the information I needed and have opened up international
today in hopes to invite a larger audience as Australia is quite small compared
to the overall market from what I can see(around 4%).
|
I noticed that you opened up international shipping - but you don't have
any payment methods for international buyers.
|
Haha.. seems the checkbox did not save. I believe that the paypal method should
work now for international?
|
|
| Author: | peregrinator | | Posted: | Apr 13, 2024 10:39 | | Subject: | Re: New Store! Any Feedback Appreciated! | | Viewed: | 35 times | | Topic: | New Stores | |
|
| In New Stores, PhyreZtorm writes:
| | To which I think have got the information I needed and have opened up international
today in hopes to invite a larger audience as Australia is quite small compared
to the overall market from what I can see(around 4%).
|
I noticed that you opened up international shipping - but you don't have
any payment methods for international buyers.
|
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| Author: | PhyreZtorm | | Posted: | Apr 13, 2024 07:06 | | Subject: | New Store! Any Feedback Appreciated! | | Viewed: | 126 times | | Topic: | New Stores | |
|
| Hey Everyone,
Opened my store just over a month ago but didn't know about this forum, so
thought I might as well look out for any feedback people might have..
The store is based in Australia and I started selling just domestically whilst
I took the time to figure out what I need for international shipping, pricing,
etc.
To which I think have got the information I needed and have opened up international
today in hopes to invite a larger audience as Australia is quite small compared
to the overall market from what I can see(around 4%).
I do understand that having more stock will be really beneficial and I have around
the same lot count in extra-storage that I am still yet to sort and add to inventory.
But as I have started this as a partial hobby, to get used to business-style
selling, etc, I only put a set starting amount of $1000 to build inventory as
well as a good amount of stuff I already had and am using any money made from
selling to reinvest back into more inventory.
Any feedback would be appreciated, whatever it may be.
Thanks in advance!
|
|
| Author: | ConscienceNinja | | Posted: | Apr 8, 2024 13:24 | | Subject: | Re: New store open! Feedback appreciated. | | Viewed: | 35 times | | Topic: | New Stores | |
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| In New Stores, Nubs_Select writes:
| | In New Stores, ConscienceNinja writes:
| | Bricks & Bicycles is now open! Mostly small/medium size classic sets with a few
newer ones. Any feedback on the terms/shipping is greatly appreciated. Most sets
are listed, parts and figs still to come… Thanks!
|
Welcome to the selling side!
You may want to change this
“LIABILITY NOTICE / INSURANCE: If you choose not to pay extra to insure your
package to keep shipping costs low, you agree to accept the risk of loss or damage
during or after transit and to release me from any claims of non-receipt if I
provide you proof of shipping. This means once I take your uninsured package
to the post office, it belongs to you, ownership and risk of loss pass to you
at that point, and you are thereafter responsible for any loss or damage during
or after transit not covered by insurance.”
In your terms as sellers are fully responsible for every package they ship out
regardless of any insurance/tracking that was purchased
|
Thanks for your sharp eye. I changed to just require insurance for orders over
$100.
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| Author: | Sadler_Bricks | | Posted: | Apr 8, 2024 07:18 | | Subject: | Re: ****A PLACE FOR BRICK**** | | Viewed: | 38 times | | Topic: | New Stores | |
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| Congrats on the store keep building and adding
Sadler_Bricks
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| Author: | Nubs_Select | | Posted: | Apr 8, 2024 03:39 | | Subject: | Re: New store open! Feedback appreciated. | | Viewed: | 59 times | | Topic: | New Stores | |
|
| In New Stores, ConscienceNinja writes:
| | Bricks & Bicycles is now open! Mostly small/medium size classic sets with a few
newer ones. Any feedback on the terms/shipping is greatly appreciated. Most sets
are listed, parts and figs still to come… Thanks!
|
Welcome to the selling side!
You may want to change this
“LIABILITY NOTICE / INSURANCE: If you choose not to pay extra to insure your
package to keep shipping costs low, you agree to accept the risk of loss or damage
during or after transit and to release me from any claims of non-receipt if I
provide you proof of shipping. This means once I take your uninsured package
to the post office, it belongs to you, ownership and risk of loss pass to you
at that point, and you are thereafter responsible for any loss or damage during
or after transit not covered by insurance.”
In your terms as sellers are fully responsible for every package they ship out
regardless of any insurance/tracking that was purchased
|
|
| Author: | ConscienceNinja | | Posted: | Apr 8, 2024 03:07 | | Subject: | New store open! Feedback appreciated. | | Viewed: | 97 times | | Topic: | New Stores | |
|
| Bricks & Bicycles is now open! Mostly small/medium size classic sets with a few
newer ones. Any feedback on the terms/shipping is greatly appreciated. Most sets
are listed, parts and figs still to come… Thanks!
|
|
| Author: | Brist | | Posted: | Apr 4, 2024 03:57 | | Subject: | Re: My first store! Feedback greatly appreciated. | | Viewed: | 44 times | | Topic: | New Stores | |
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| In New Stores, SezaR writes:
| | In New Stores, Bristmusic writes:
| | In New Stores, infinibrix writes:
| | In New Stores, Bristmusic writes:
| | In New Stores, Nubs_Select writes:
| |
It’s referring to a bank/paypal claim. If an order never arrives and the seller
dosnt refund the buyer then the buyer can file a claim with their bank or with
PayPal who will then refund the payment.
|
Ah ok, I understand. Has this ever happened to one of you guys? If one is unlucky
and a package gets lost in transit, is it right to just take the loss as a seller
if this situation occurs, or should one try to get PayPal to refund the payment?
|
The odd package will sometimes go missing or buyer falsely claims to go missing
but its very rare on Bricklink compared to other platforms.
Whilst it may be wise to insure high value orders I wouldn't be overly concerned
with regular orders because even if you are so unlucky to find 1 in every 10
orders goes missing (it will actually be far, far less than this)
If you do the maths and lets say each order averages $10 in value. 10 orders
= $100 in total sales revenue. One missing order drops that total sales revenue
down to $90 split across 10 orders = receiving around $9 per order instead of
$10 per order so in reality its not going to hurt you as much as you think.
Obviously I've not taken into consideration any actual profits/cost of stock
and any added costs to ship out replacements etc, etc... but the fact that we're
actually probably talking about less than 1 in 100 orders going missing more
than covers any losses you may incur
|
Alright, thank you very much for a really good explanation! Good to know that
it's such a rare occurrence.
Mind if I ask you how long it took before you got your first sale on Bricklink?
|
12 days and 5 hours and about 33 minutes since you open your store. Any other
question?!
More seriously, i would recommend to:
- start selling only within your country mean lwhile learn about paypal seller
protection, brickink (nbs, nas,…),
- study the terms of established seller in your country, their shipping method
and policy,…
- find rare parts or sets from your local marketplace or huge lots on auction
sites. Make sure you can sell them and have a good profit. If something is rare
and wanted and peice is ok, people buy it from you.
- keep listing. More items you bave, more you sell.
- make. Sure you know everything very well. It personally took me over one year
to learn things, the prices of market, what is rare, how bricklink qnd paypal
works, good packing, how to help buyers,.. (reading in my spare time) and after
i opened a store.
- once you gain confidence, you can sell to europe and then the whole world (
except one country 😕)
|
Those are some good tips, thank you! I think I might keep the store domestic
to begin with, and slowly expand to the countries closest to me such as Denmark,
Sweden and Finland, and then move on from there as I learn more.
|
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| Author: | SezaR | | Posted: | Apr 4, 2024 03:29 | | Subject: | Re: My first store! Feedback greatly appreciated. | | Viewed: | 26 times | | Topic: | New Stores | |
|
| In New Stores, Bristmusic writes:
| | In New Stores, infinibrix writes:
| | In New Stores, Bristmusic writes:
| | In New Stores, Nubs_Select writes:
| |
It’s referring to a bank/paypal claim. If an order never arrives and the seller
dosnt refund the buyer then the buyer can file a claim with their bank or with
PayPal who will then refund the payment.
|
Ah ok, I understand. Has this ever happened to one of you guys? If one is unlucky
and a package gets lost in transit, is it right to just take the loss as a seller
if this situation occurs, or should one try to get PayPal to refund the payment?
|
The odd package will sometimes go missing or buyer falsely claims to go missing
but its very rare on Bricklink compared to other platforms.
Whilst it may be wise to insure high value orders I wouldn't be overly concerned
with regular orders because even if you are so unlucky to find 1 in every 10
orders goes missing (it will actually be far, far less than this)
If you do the maths and lets say each order averages $10 in value. 10 orders
= $100 in total sales revenue. One missing order drops that total sales revenue
down to $90 split across 10 orders = receiving around $9 per order instead of
$10 per order so in reality its not going to hurt you as much as you think.
Obviously I've not taken into consideration any actual profits/cost of stock
and any added costs to ship out replacements etc, etc... but the fact that we're
actually probably talking about less than 1 in 100 orders going missing more
than covers any losses you may incur
|
Alright, thank you very much for a really good explanation! Good to know that
it's such a rare occurrence.
Mind if I ask you how long it took before you got your first sale on Bricklink?
|
12 days and 5 hours and about 33 minutes since you open your store. Any other
question?!
More seriously, i would recommend to:
- start selling only within your country mean lwhile learn about paypal seller
protection, brickink (nbs, nas,…),
- study the terms of established seller in your country, their shipping method
and policy,…
- find rare parts or sets from your local marketplace or huge lots on auction
sites. Make sure you can sell them and have a good profit. If something is rare
and wanted and peice is ok, people buy it from you.
- keep listing. More items you bave, more you sell.
- make. Sure you know everything very well. It personally took me over one year
to learn things, the prices of market, what is rare, how bricklink qnd paypal
works, good packing, how to help buyers,.. (reading in my spare time) and after
i opened a store.
- once you gain confidence, you can sell to europe and then the whole world (
except one country 😕)
|
|
| Author: | Nubs_Select | | Posted: | Apr 4, 2024 03:10 | | Subject: | Re: My first store! Feedback greatly appreciated. | | Viewed: | 61 times | | Topic: | New Stores | |
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| | | Thank you for taking the time to check. I honestly have no reference point as
to what is cheap or expensive, so an outside perspective is very much appreciated.
I'll take a new shipping deep dive round after work today, and see if I can
get this sorted.
|
Sounds like a plan!
|
|
| Author: | Brist | | Posted: | Apr 4, 2024 02:28 | | Subject: | Re: My first store! Feedback greatly appreciated. | | Viewed: | 55 times | | Topic: | New Stores | |
|
| In New Stores, Nubs_Select writes:
| | In New Stores, Bristmusic writes:
| | In New Stores, Nubs_Select writes:
| | In New Stores, Bristmusic writes:
| | In New Stores, Nubs_Select writes:
| | In New Stores, Bristmusic writes:
| | In New Stores, 1001bricks writes:
| | In New Stores, Nubs_Select writes:
| | welcome to bricklink!
you may want to change this
"If you choose shippment without tracking they will be properly packed with
bubblewrap, but when sent they are sent at BUYERS risk. Seller is not responsible
for any damage that might occur during transportation. And since I am not able
to confirm the shipments arival there is NO refund if the shipment is lost in
transit."
and
"If you live outside EU or North America the only option will be shipping
at your own risk. This is because tracking is not avalible and I have no way
to monitor the package's location. No refunds if the package disapear or
gets stuck in customs."
in your terms as even if the package doesn't have tracking/insurance the
seller is still responsible for it
|
And especially while using PayPal 
Whatever if the buyer or seller chose NOT to use tracking or registration, the
buyer will 99.99% win a claim if there's no tracking or registration used.
|
Hi! Could you tell me a bit more about what the term claim means in this situation?
Is it some internal process here on Bricklink for when a buyer/seller has a disagreement,
or is it a third-party thing?
|
It’s referring to a bank/paypal claim. If an order never arrives and the seller
dosnt refund the buyer then the buyer can file a claim with their bank or with
PayPal who will then refund the payment.
|
Ah ok, I understand. Has this ever happened to one of you guys? If one is unlucky
and a package gets lost in transit, is it right to just take the loss as a seller
if this situation occurs, or should one try to get PayPal to refund the payment?
|
Buyers filling claims is a rare situation. It’s something talked about a lot
yet rarely happens. I’ve only had 1 filled against me before which I won so I
wouldn’t worry about them that much. (And that is with 75%+ of all my orders
being shipped without tracking). So in general yes, if a buyer messages you saying
that the package hasn’t arrived and it’s been a reasonable amount of time since
it was sent (say a month/month and a half) then it’s best to just refund them
as a cost of doing business and move on. Pretty much all of those cases are legitimate
and not a scam and if you don’t refund they likely will file a claim which unless
you can prove it was delivered they will always win and then if the claim succeeds
you’ll often get an addition fee from PayPal of like $20 or something. Packages
getting lost isn’t to to rare itself, I’d say 1:500 to 1:1000 of mine never show
up to the buyer but most of them end up getting returned to me after a couple
months so I’d say maybe 1:2500+ seem to fully disappear off the face of the planet
so don’t worry it’s not like it’s a coin flip if you send someone an untracked
package
|
Alright, thank you for letting me know. This whole thing is something I never
would've considered. Appreciate such a comprehensive answer and that you
shared your experience with this.
|
Glad I could help!
| | I'm a little bit uncertain if my shipping is set up correctly. I've done
some research and watched a bunch of videos on it. I have all kinds of shipping
materials ready to go, but I'm unsure if the shipping is set up in a good
way for potential buyers. Is it possible for you to take a look at my shipping
terms, or could I get a few tips perhaps?
|
Some of it is a bit difficult to understand (image 1) but the shipping cost is
cheap, tho from my experience buying from Norway it looks a little to cheap (image
2) so you may want to double check some of the costs.
| | And how long did it take before you made your first sale on Bricklink?
|
Since it’s been a while unfortunately I don’t remember  tho it wasn’t to terribly
long I don’t think
|
Thank you for taking the time to check. I honestly have no reference point as
to what is cheap or expensive, so an outside perspective is very much appreciated.
I'll take a new shipping deep dive round after work today, and see if I can
get this sorted.
|
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