Discussion Forum: Messages by mach1baby (6750)
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 Author: mach1baby View Messages Posted By mach1baby
 Posted: Aug 14, 2020 23:39
 Subject: Re: Stores with Large Inventories, but Few Orders
 Viewed: 84 times
 Topic: Selling
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In Selling, popsicle writes:
  In Selling, mach1baby writes:
  In Selling, popsicle writes:
  In Selling, BrickBros20 writes:
  Hello!
Im a new seller on bricklink, and ill mainly be selling new parts. Looking at
others stores, i sometimes see stores with 30k+ inventories, but very few orders
considering how many parts they have. As a new seller, this concerns me as i
dont want to same to happen to me. Is there something that im missing about what
can cause that?
I really appreciate any help!
Thanks!

I enjoy reading posts far more than replying or participating in them. That being
said, after reading through some of the replies to your post, I’ve gotta chime-in
here.

It’s NOT the quantity or number of items listed in your store you should focused
on, but rather WHAT you have listed, i.e. value or desirability (future or present)
of the items.

I’m sure Scott, with his million parts in stockroom, would agree with this.

-popsicle

Wholeheartedly, it’s about huge diversity in inventory. It was to a point where
I was getting 30+ orders a day with the COVID-19 lockdown and I had to wave the
white flag. We have kind of everything under the sun, new parts, vintage parts,
figures of all themes, sets from all vintages, instructions. So inventory diversity
is key to success. Parting out new sets are great but it’s the same thing everyone
else has in all actuality. We literally have 3-4,000lbs of used parts that aren’t
processed or being processed. We run our Bricklink store out of our retail
store and for all intense purposes are out of space. But again, as I get off
track, if you can get great used lots that’s key to having consistent repeat
customers. Be that store that is know for having a one stop shopping experience.
Once I open back up the parts dept in full, which will most likely be post holidays
this year, as I am trying to reinvent our space, it will be an onslaught I’m
sure.

Scott

Diversity of inventory for volume orders, sure! But the correct inventory acquisitions,
for higher profit margins longterm, is the key.

Decide, do you want to work your but-off for a higher number of orders with lower
profit margins, or would you like to work far less with a greater profit margins,
and by extension have more reinvestment capital to grow your store's inventory?

-popsicle

Another great point, we buy lots of collections and lots, but also turn down
lots of them as well. We get picky, unless some is just donating. But I think
when we do fully reopen we will be adjusting lot minimum buys, lot sizes and
most likely do price increases. I believe we were up to 20,000 unique lots so
doing those adjustments may keep orders manageable, though we will probably get
people complaining and wanting bypass passwords. I guess that comes with magic
wanted lists defaulting to our store as the store with most of those lists. So
another great point.

Scott
 Author: mach1baby View Messages Posted By mach1baby
 Posted: Aug 14, 2020 22:54
 Subject: Re: Stores with Large Inventories, but Few Orders
 Viewed: 64 times
 Topic: Selling
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In Selling, popsicle writes:
  In Selling, BrickBros20 writes:
  Hello!
Im a new seller on bricklink, and ill mainly be selling new parts. Looking at
others stores, i sometimes see stores with 30k+ inventories, but very few orders
considering how many parts they have. As a new seller, this concerns me as i
dont want to same to happen to me. Is there something that im missing about what
can cause that?
I really appreciate any help!
Thanks!

I enjoy reading posts far more than replying or participating in them. That being
said, after reading through some of the replies to your post, I’ve gotta chime-in
here.

It’s NOT the quantity or number of items listed in your store you should focused
on, but rather WHAT you have listed, i.e. value or desirability (future or present)
of the items.

I’m sure Scott, with his million parts in stockroom, would agree with this.

-popsicle

Wholeheartedly, it’s about huge diversity in inventory. It was to a point where
I was getting 30+ orders a day with the COVID-19 lockdown and I had to wave the
white flag. We have kind of everything under the sun, new parts, vintage parts,
figures of all themes, sets from all vintages, instructions. So inventory diversity
is key to success. Parting out new sets are great but it’s the same thing everyone
else has in all actuality. We literally have 3-4,000lbs of used parts that aren’t
processed or being processed. We run our Bricklink store out of our retail
store and for all intense purposes are out of space. But again, as I get off
track, if you can get great used lots that’s key to having consistent repeat
customers. Be that store that is know for having a one stop shopping experience.
Once I open back up the parts dept in full, which will most likely be post holidays
this year, as I am trying to reinvent our space, it will be an onslaught I’m
sure.

Scott
 Author: mach1baby View Messages Posted By mach1baby
 Posted: Aug 14, 2020 22:14
 Subject: Re: Stores with Large Inventories, but Few Orders
 Viewed: 50 times
 Topic: Selling
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In Selling, Crafteewon writes:
  In Selling, Crafteewon writes:
  In Selling, BrickBros20 writes:
  In Selling, SezaR writes:
  In Selling, BrickBros20 writes:
  Hello!
Im a new seller on bricklink, and ill mainly be selling new parts. Looking at
others stores, i sometimes see stores with 30k+ inventories, but very few orders

how do you know that? Do you check the number of total orders they received on
day X and compare it with few days later (day Y)?

The large stores I know in Canada get many orders.

Hey! When i was looking, i would just see that a certain store would have a large
number of parts, but only 40 orders. Im just wondering how that could be.
Thanks!

It could depend on how long they are operating.
30K of parts would be considered a small store though for bricklink IMHO.
My store normally sits around 80K in parts and I still think of it as a small
store.

In USA alone top 50 stores have over 500K parts.

https://www.bricklink.com/storeResults.asp?sMM=8&sDD=14&sYY=2020&itemNo=&itemSeq=1&breakType=M&sortBy=2&q=&itemType=&catID=&colorID=&itemYear=&invNew=&sellerLoc=C&countryID=US®ionID=3&shipCountryID=CA&moneyTypeID=32&pmtMethodID=

We have our parts dept stockroomed for the most part for now but we are right
at a million items.

Scott
 Author: mach1baby View Messages Posted By mach1baby
 Posted: Aug 14, 2020 20:37
 Subject: Re: Take a Number?
 Viewed: 43 times
 Topic: Suggestions
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In Suggestions, Bond writes:
  (I promise not to get butt-hurt if this suggestion gets shot down while in low
orbit).

At this very moment, I am in the middle of processing 49 orders, received in
the last 48 hours. No complaints on that score...I'm glad my store has what
folks are looking for.

However, as I don't like to keep my customers waiting for who-knows-how-long
for an invoice, I felt like I had to at least keep up communications by sending
each of them a quick note on the order of "Your number in line is X (of Y orders)".
My reason for this is so that customers will not simply assume that I am ignoring
them, and that it takes time and effort (on top of working a regular full-time
job) to pull, package, and invoice orders.

So my suggestion is simple, although I am unsure how difficult it would be to
implement code-wise. If a seller has, say, more than X number of orders (minimum
could be set by the seller) at a specified time of day, an automated short message
to the buyer (which the seller can also author the basis of) could say something
like "Please be patient. Your order number in line is #." As orders are invoiced,
tbe number in line drops by -1, and if the number of un-invoiced orders drops
down to the specified minimum, the notes are no longer sent, and will not be
sent unless, again, that seller gets more orders and the number of un-invoiced
numbers again rises to the minimum or greater.


Q: Doesn't that mean that the buyer will keep getting these as their number
in line changes?

A: Preferably not. The idea is that they only get one message - at the moment
that the minimum number of un-invoiced orders reaches or is greater than the
minimum value at the specified time.



Q: But sellers get orders at all hours of the day. When exactly does the system
decide that, okay, this seller at this time has this many orders, which equals
or exceeds X?

A: At a precise time of the day by US Pacific Time; say, early in the morning
following daily maintenance. So say that the seller, at 3:30 AM USPT, has at
that moment 14 un-invoiced orders. Now, the minimum set by the seller to implement
the number-in-line option is 5. But, of these 14, seven have already received
this message. Thus, the remaining seven would, at that time, receive a message
saying "Please be patient. Your order number in line is currently # (of Y un-invoiced
orders)."

Probably a long shot at best, but I daresay that many of us have been in a busy
store (a NY deli comes to mind) - before COVID - where you had to take a paper
number while glancing at a digital indicator which said "Now serving #". This
idea is based on that. At this moment, I am thinking of Baskin-Robbins ice cream
store. Do they still have those?

- Pat (BL ID: Bond)

My suggestion is simple, if you are behind, close your store and catch up, people
understand and will wait to order more when you re-open. Don't get to a point
where you are overrun and start making mistakes because you are in a hurry to
catch up. It will pile up if you don't get a handle on it. Put a simple closed
message up and go about your processing.

Scott
 Author: mach1baby View Messages Posted By mach1baby
 Posted: Aug 7, 2020 13:24
 Subject: Re: small number of orders - help?
 Viewed: 57 times
 Topic: Selling
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In Selling, hoth24 writes:
  Hey sellers,

Have you noticed recently that there is a small amount of orders in your stores
compared to previous weeks / months?

Is it problem because it's the middle of a vacation? Or

Have sellers exempted from VAT finally got over the head from bricklink? And
the buyer is deterred by the 20% VAT added to the order?

I have never sold in the summer yet.

August is typically slower, folks finishing up holidays and getting ready to
return back to school, though most in the US are going virtual. We tend to get
ready for the holiday swing, but we also have a retail brick and mortar store.

Scott
 Author: mach1baby View Messages Posted By mach1baby
 Posted: Aug 5, 2020 19:40
 Subject: Re: Negative feedback based on a lie
 Viewed: 61 times
 Topic: Problem
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In Problem, CanadaFirst writes:
  A buyer left us a negative feedback claiming that delivery took two months but
the order was invoiced on the 4th of July and completed on the 5th of August.
A delivery delay of one month from Canada to Germany is not unreasonable when
the buyer doesn't ask (and pay for) express shipping, especially during the
COVID pandemic. Every single shipping platform states that delays are to be expected.

While I know that this is not one of the official reasons to have a feedback
removed we feel that it should be removed as it is untrue. We blocked the buyer
before his negative feedback because after the order shipped he started asking
for a refund.

Could a bricklink admin remove this feedback please?

Also, could there be a way for sellers/buyers to be able to ask for removal of
a feedback that is demonstrably false? For instance, if someone posts a feedback
saying that someone didn't pay an order and tney did, a feedback stating
a delay that is not true like in our case, someone saying they didn't receive
their order when tracking shows they did, etc...

For this reason alone is why we have put the brakes on international shipping,
even to our neighbors to the north. It doesn't matter how many places you
put it on your page or in terms, folks don't read. So most likely for
us we will wait until next year to open back up internationally and avoid paypal
claims and crappy undeserved feedback.
I agree with a pop up or a disclaimer at the final click of purchase that terms
have been read and agreed to.

Scott
 Author: mach1baby View Messages Posted By mach1baby
 Posted: Jul 24, 2020 14:17
 Subject: Re: Terms of Service Update for Tax Compliance
 Viewed: 34 times
 Topic: Administrative
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In Administrative, TallyToyBricks writes:
  In Administrative, axaday writes:
  In Administrative, TallyToyBricks writes:
  Additionally, I am required by the State of Florida to collect sales on sales
within Florida. How is BL going to apply taxes collected on my sales to my account
with the state?

On the Oklahoma form there is a place to exempt sales that had tax already taken
care of by the marketplace.

Interesting. - I just checked my last quarter's filing and there was no such
option. I'll have to contact FL DOR to understand how they handle these situations.

Thanks,
Joe

Well it will be interesting to see how all this may play out and TLG is really
going to have to do their homework as every state is different in reporting and
collecting. In WA it even differs by city as sales tax is different in counties
and cities to throw that in the equation.
 Author: mach1baby View Messages Posted By mach1baby
 Posted: Jul 24, 2020 12:44
 Subject: Re: Terms of Service Update for Tax Compliance
 Viewed: 36 times
 Topic: Administrative
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In Administrative, psusaxman2000 writes:
  In Administrative, mach1baby writes:
  In Administrative, Admin_Russell writes:
  In Administrative, WildBricks writes:
  
  1) We will begin to collect sales and use tax in the United States. We have already
registered in two states – Connecticut and California – and we plan to register
in more states within the next few months. All orders shipping to an address
in these states, even from stores outside the United States, will be subject
to this tax requirement. We anticipate BrickLink will start collecting this tax
by the end of September.


Currently the law in my state, GA, says that the only time I have to collect
sales tax is when I sell to someone within my state. Since I am not a registered
business in any other state I do not collect taxes for sales made to addresses
in any other state.
Question: Will every purchase made within the US be taxed? Or will you
follow each state's laws and tax only purchases made by buyers w/in the same
state as the seller?

Sales taxes will be collected on a state-by-state basis, and each tax jurisdiction
within those states will be charged a rate independent of other jurisdictions.

There are some states with no sales taxes, so buyers in those states will never
be charged. But if we start charging Georgia state sales tax, you would then
NOT collect Georgia taxes for your BrickLink orders. BrickLink would do that
for you.

Again how does that apply to Brick and Mortar stores? As I have to collect if
I have an in state customer, whether bricklink collects or not, it cannot be
on behalf of me as I report quarterly taxes for all customers buying in state.

By the sounds of it, any order that would go through BL, would need to be cataloged
differently in your system to denote that taxes were already paid on it and not
part of your records that you claim to the State. While this sounds like a pain
in the A** for brick and mortar stores, it would simplify things for others....I
think.

It would be a nightmare for brick and mortar stores as again I have to report
quarterly on all in state sales whether online or in person. That will not
be fun and I'd like to see if our state is going to be part of this or not.
 Author: mach1baby View Messages Posted By mach1baby
 Posted: Jul 24, 2020 11:15
 Subject: Re: Terms of Service Update for Tax Compliance
 Viewed: 42 times
 Topic: Administrative
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In Administrative, Admin_Russell writes:
  In Administrative, WildBricks writes:
  
  1) We will begin to collect sales and use tax in the United States. We have already
registered in two states – Connecticut and California – and we plan to register
in more states within the next few months. All orders shipping to an address
in these states, even from stores outside the United States, will be subject
to this tax requirement. We anticipate BrickLink will start collecting this tax
by the end of September.


Currently the law in my state, GA, says that the only time I have to collect
sales tax is when I sell to someone within my state. Since I am not a registered
business in any other state I do not collect taxes for sales made to addresses
in any other state.
Question: Will every purchase made within the US be taxed? Or will you
follow each state's laws and tax only purchases made by buyers w/in the same
state as the seller?

Sales taxes will be collected on a state-by-state basis, and each tax jurisdiction
within those states will be charged a rate independent of other jurisdictions.

There are some states with no sales taxes, so buyers in those states will never
be charged. But if we start charging Georgia state sales tax, you would then
NOT collect Georgia taxes for your BrickLink orders. BrickLink would do that
for you.

Again how does that apply to Brick and Mortar stores? As I have to collect if
I have an in state customer, whether bricklink collects or not, it cannot be
on behalf of me as I report quarterly taxes for all customers buying in state.
 Author: mach1baby View Messages Posted By mach1baby
 Posted: Jul 24, 2020 10:35
 Subject: Re: Terms of Service Update for Tax Compliance
 Viewed: 42 times
 Topic: Administrative
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In Administrative, Admin_Russell writes:
  In Administrative, Shintaku writes:
  
  1) We will begin to collect sales and use tax in the United States. We have already
registered in two states – Connecticut and California – and we plan to register
in more states within the next few months. All orders shipping to an address
in these states, even from stores outside the United States, will be subject
to this tax requirement. We anticipate BrickLink will start collecting this tax
by the end of September.

So, correct me if I am wrong, when I will receive an order from the US (Connecticut
and California at the beginning, all the States in the end) I will receive less
money because part are taxes. Is there any way to include those taxes in the
invoice automatically generated by instant checkout, so that I get the correct
amount, or do I have to calculate them in the shipping method page?
This is unclear.

The amount of tax will not be deducted from your prices. It will be added on
top of that and the whole amount will be charged to the buyer. When the transaction
takes place, payment for the goods, shipping, etc, will be sent to the seller
and at the same time, payment for the tax will be sent to BrickLink.

The amount of tax will be clearly displayed for buyers to see before placing
their order. This amount will also appear on the order detail page and other
places, such as the invoice.

So what are these added states in August? For instance, I am a brick and mortar
store in WA state and if is one of those added states, I am required to collect
sales tax on all in state customers, so deleting that feature we currently use
on Bricklink is how we collect and report.

Scott
 Author: mach1baby View Messages Posted By mach1baby
 Posted: Jul 21, 2020 18:49
 Subject: Re: Orders
 Viewed: 31 times
 Topic: General
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In General, Stuart9 writes:
  Is it still very busy for many stores here ?

Struggling to keep my shop open due to a number of large orders placed along
with smaller ones, can't afford to take too long shipping.

Nice problem but unsure whether it's because I've just reopened ( twice
) with larger stocks or it's like this for many since the corona shutdown.

I'm a one man band with a full time job and don't have much spare time.

Has anyone else found themselves closing their store numerous times in order
to cope with sheer volume of orders for a relatively small shop.

I don't know what to expect, continuing high rate of orders or will it calm
down ?

I actually stockroomed the parts aspect of our store because it was too much
for just me to handle. I will re-open the parts once some normalcy comes back.
I was popping 20-30 orders a day and closing multiple times a day to try and
catch up. I guess there could be worse problems and I foresee a massive surge
again in the fall.

Scott
 Author: mach1baby View Messages Posted By mach1baby
 Posted: Jul 7, 2020 10:13
 Subject: Re: Suggestion or best practice for lost package
 Viewed: 56 times
 Topic: Shipping
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In Shipping, Mchaffir writes:
  Hello All!
I don't post much on here but I know you all help out and offer suggestions
all the time so I am just looking for some advice as to how I should handle something
new that popped up.

I shipped a package, USPS First Class. USPS failed to deliver/lost the package.
The buyer is now asking for a refund. While I feel a refund would result in not
receiving bad feedback, I also feel that once it left my hands it is no longer
my responsibility. I read through BL terms and didn't get much help there.
USPS doesn't offer compensation on non insured first class packages.

What would you suggest or what do you do in these situations?

Thanks for your help!
Bobby

How long has it been? I was visiting family back east 3 weeks ago, bought a large
collection and mailed it back. 3 of the 4 boxes were delivered within 3 days
but the 4th, largest box disappeared, until now. Just got notification from USPS
that the box just hit Seattle and I should get it tomorrow. So the mail system
is a little skewed right now due to Covid. Not sure if your package was domestic
or international.
 Author: mach1baby View Messages Posted By mach1baby
 Posted: Jun 10, 2020 16:40
 Subject: Re: Patience - virtue/obsession/myth
 Viewed: 50 times
 Topic: General
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In General, montana_girl writes:
  In General, calsbricks writes:
  We all know the old adage about it being a virtue - seldom in a woman and never
in a man - but during these times I am beginning to see it is a myth.

I believe the world outside of Lego understand we are in a pandemic and things
are not normal, but good grief.

I even read admins notice about both buyers and sellers should be showing extra
patience but in our view that is being almost ignored by a large number of individuals.
Come on people Lego is a wonderful toy/educational element etc. etc .but it
is
still Lego and cannot be delivered before it is sent nor can it be sent until
it is paid for so lets all go down to the big parts stores and order 100's
upon 100's of lots (just 1 of each please, and can you ship it yesterday
- oh and you want me to pay for it do you?


Grrr.

And of course with this there are some really genuine patient people out there
who understand what lockdown is about. You put a huge banner notice on your
splash
page (which obviously no one reads or pays a damn bit of att4ention to and here
we are - roughly 4 x the normal order load, restricted to 1 person in our storage/distribution
centre ((That is in a commercial building - which has always been an advantage
til this covid-19 thing came along and is now turning out to be a disadvantage))

Double GRRRR

Rant over for now. But it certainly would be welcome for a few people out there
to get a grip.

I haven't had too many impatient people, but some seemed to have lost the
ability to be even the least bit understanding. We got slammed with orders like
everyone else. Just my husband and I, trying to keep up with orders, at the
same time trying to figure out how to work from home while our day jobs became
busier (we both work in IT). We got our orders out fairly quickly, but because
of that, we also made a few mistakes. Buyers who have been around a while were
understanding... newbies... not so much.

It got to be too much and I ended up closing my store for 7 days in April and
11 days in May. Something I would have never considered doing in the past, but
I needed a break. Now that things are slowing up, I might actually get a chance
to restock our inventory which was greatly depleted after three incredible months!

It was something I have never seen and you are right it were all the newbies
and there were loads of them that seemed to be the impatient ones. I am restocked
but not pulling the trigger on parts for awhile, I am actually getting some projects
done in our retail store and catching up on things I haven't been able to
do in quite some time. So it is a nice break from the madness.

Scott
 Author: mach1baby View Messages Posted By mach1baby
 Posted: Jun 10, 2020 14:50
 Subject: Re: Patience - virtue/obsession/myth
 Viewed: 44 times
 Topic: General
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In General, calsbricks writes:
  In General, mach1baby writes:
  In General, calsbricks writes:
  In General, calsbricks writes:
  We all know the old adage about it being a virtue - seldom in a woman and never
in a man - but during these times I am beginning to see it is a myth.

I believe the world outside of Lego understand we are in a pandemic and things
are not normal, but good grief.

I even read admins notice about both buyers and sellers should be showing extra
patience but in our view that is being almost ignored by a large number of individuals.
Come on people Lego is a wonderful toy/educational element etc. etc .but it
is
still Lego and cannot be delivered before it is sent nor can it be sent until
it is paid for so lets all go down to the big parts stores and order 100's
upon 100's of lots (just 1 of each please, and can you ship it yesterday
- oh and you want me to pay for it do you?


Grrr.

We actually stockroomed all of our parts inventory for the time being, the orders
were overwhelming, me the only one doing them, yes impatient folks, and patient
ones. But I was constantly closing the store to catch up so I made the executive
decision to stockroom our parts until folks get out of their house and back to
school etc... We left the store open to sets, figures and other things that I
can pack fast and easy. I would get messages 10 minutes after the order was placed
asking when to expect the order. It was just over the top. I don't anticipate
making the parts available until the fall or winter again. I am also a victim
to my own success in a manner of speaking. I was near 1 million in inventory
and those wanted lists were defaulting to my store, which is great but again
just a one man band with help still out and at home.

Scott

hi Scott not just us then. we don't do sets but minifigs sales have been
400% over normal and they do move quickly. yes victims of success. when and if
this lock down moves out of the way we wonder whether or not the order level
will say the same

I think it will level out and start to see order declines as things open up.
We are starting to do that here so I expect folks will be doing outdoor activities
and getting away from the house as much as they can. But again I am tabling the
parts dept. until later this year. It was really almost an immediate increase
in sales volume and I admittedly was trying to process way too fast and made
some mistakes, I rectified them but not how I like to do things.

Scott
  
  
  
  
And of course with this there are some really genuine patient people out there
who understand what lockdown is about. You put a huge banner notice on your
splash
page (which obviously no one reads or pays a damn bit of att4ention to and here
we are - roughly 4 x the normal order load, restricted to 1 person in our storage/distribution
centre ((That is in a commercial building - which has always been an advantage
til this covid-19 thing came along and is now turning out to be a disadvantage))

Double GRRRR

Rant over for now. But it certainly would be welcome for a few people out there
to get a grip.

Oh and before I forget - you finished picking that 100's and 100's of
lot order and they wish to cancel as they found the items elsewhere cheaper
- is it any wonder stores are frustrated - site issues, pandemic issues, and
everyone wanting to do their own thing.

https://www.bricklink.com/help.asp?helpID=79
 Author: mach1baby View Messages Posted By mach1baby
 Posted: Jun 10, 2020 14:05
 Subject: Re: Patience - virtue/obsession/myth
 Viewed: 52 times
 Topic: General
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In General, calsbricks writes:
  In General, calsbricks writes:
  We all know the old adage about it being a virtue - seldom in a woman and never
in a man - but during these times I am beginning to see it is a myth.

I believe the world outside of Lego understand we are in a pandemic and things
are not normal, but good grief.

I even read admins notice about both buyers and sellers should be showing extra
patience but in our view that is being almost ignored by a large number of individuals.
Come on people Lego is a wonderful toy/educational element etc. etc .but it
is
still Lego and cannot be delivered before it is sent nor can it be sent until
it is paid for so lets all go down to the big parts stores and order 100's
upon 100's of lots (just 1 of each please, and can you ship it yesterday
- oh and you want me to pay for it do you?


Grrr.

We actually stockroomed all of our parts inventory for the time being, the orders
were overwhelming, me the only one doing them, yes impatient folks, and patient
ones. But I was constantly closing the store to catch up so I made the executive
decision to stockroom our parts until folks get out of their house and back to
school etc... We left the store open to sets, figures and other things that I
can pack fast and easy. I would get messages 10 minutes after the order was placed
asking when to expect the order. It was just over the top. I don't anticipate
making the parts available until the fall or winter again. I am also a victim
to my own success in a manner of speaking. I was near 1 million in inventory
and those wanted lists were defaulting to my store, which is great but again
just a one man band with help still out and at home.

Scott
  
  
And of course with this there are some really genuine patient people out there
who understand what lockdown is about. You put a huge banner notice on your
splash
page (which obviously no one reads or pays a damn bit of att4ention to and here
we are - roughly 4 x the normal order load, restricted to 1 person in our storage/distribution
centre ((That is in a commercial building - which has always been an advantage
til this covid-19 thing came along and is now turning out to be a disadvantage))

Double GRRRR

Rant over for now. But it certainly would be welcome for a few people out there
to get a grip.

Oh and before I forget - you finished picking that 100's and 100's of
lot order and they wish to cancel as they found the items elsewhere cheaper
- is it any wonder stores are frustrated - site issues, pandemic issues, and
everyone wanting to do their own thing.

https://www.bricklink.com/help.asp?helpID=79
 Author: mach1baby View Messages Posted By mach1baby
 Posted: Jun 1, 2020 14:09
 Subject: Re: Beware of PayPal/USPS underpaid postage claim
 Viewed: 58 times
 Topic: Shipping
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In Shipping, cosmicray writes:
  About 6 AM this morning, I received an email from PayPal. It says that I shipped
an order with insufficient postage. Because of that, and until I pay the difference,
I am locked out of printing postage via PayPal. The package in question had FCPS
14-ozs on it, and USPS claims it weighs 1.4 lbs. So they are claiming I owe the
difference for 2-lbs PM.

I know for a fact that the package had correct postage. I keep images of all
my packing operations, and the images confirmed the correct item was shipped.
I have also recreated that order and it weighs 14 oz.

Until I get this sorted out, or cough up their claimed postage, I am locked out
of printing postage via USPS.

Anyone want to join me on a protest line ?

Nita Rae

It's from paypal, we have gotten them and you are at the mercy of the USPS
and there is no chance you will ever win that battle. Pay and move on.

Scott
 Author: mach1baby View Messages Posted By mach1baby
 Posted: May 30, 2020 19:52
 Subject: Re: Neutral feedback does not seem to be neutral
 Viewed: 30 times
 Topic: Feedback
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In Feedback, Brick_Qc writes:
  In Feedback, calebfishn writes:
  In Feedback, Anynine writes:
  I purchased some parts from a shop. The overall impression was neutral (some
good points, some lesser points), so I selected the neutral option for feedback.
The shop owner contacted me. Apparently the neutral feedback I gave results in
a negative effect on the shop owner's rating. If I wanted a negative result,
I would have selected the negative option.
Why is the neutral option not neutral?

I'm not sure anyone has yet satisfactorily explained to me what a "neutral"
feedback really is supposed to be.

I think the issue is that people who give neutral feedback have a different view
of it than those who receive neutral feedback.
I don't think neutral feedback really means "Tell me what you think about
my store, i.e. its strengths and weaknesses" as some sort of impartial evaluation.

For sellers, a neutral is similar to a negative, because it is non-positive,
and that means that there was a problem with the order. Sellers will experience
feedback of "There was no big problem, just some things I wished had been different"
as exasperating. Sellers want to know if there is a problem, so that they can
fix it, in the belief that if they do their job as per customer service, that
they will have "earned" a positive.

What I think sellers want is the chance to fix any problems before the buyer
posts a non-positive feedback.

If there were no problems with the order, (ie. you got what you paid for in a
reasonable amount of time) or if the seller fixed any problem promptly and cordially,
then why not post a positive?

If there were serious problems with an order, but the seller tried hard to fix
it, then perhaps a neutral is in order. And if there were problems with the
order, and an unresponsive or unhelpful seller, then a negative has probably
been earned.

I just got one, "Thank you", with no explanations. It's so enraging !!! I
messaged the buyer but no answer yet.

I get the feeling shipping time these days also accentuate unwarranted feedbacks
these days.

One reason why we have cut out international shipping until commercial flights
have returned to some normalcy, but we don't anticipate opening international
shipping again until next year. We don't want to face any paypal claims due
to ship delays which are out of our control.

Scott
 Author: mach1baby View Messages Posted By mach1baby
 Posted: May 30, 2020 19:07
 Subject: Re: Neutral feedback does not seem to be neutral
 Viewed: 34 times
 Topic: Feedback
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In Feedback, Anynine writes:
  I purchased some parts from a shop. The overall impression was neutral (some
good points, some lesser points), so I selected the neutral option for feedback.
The shop owner contacted me. Apparently the neutral feedback I gave results in
a negative effect on the shop owner's rating. If I wanted a negative result,
I would have selected the negative option.
Why is the neutral option not neutral?

When a neutral is left, it impacts the sellers percentage rating, which is taken
as a negative in general. If everyone left a neutral or was just ho hum about
the transaction it leaves the overall seller percentage rating for a lack of
better terms, in the toilet. A negative feedback has the same percentage effect
so that's why the controversy and until bricklink changes the way feedback
scores affect percentages, that's how it will ultimately be viewed as a negative.
Always has been a hot topic and one that looms larger even now, as since the
Covid breakout and stay at home mandates across the globe, new users are easy
to put up a negative or neutral without really understanding the process and
to a certain degree don't really care how it's viewed. For us that have
been here for a long time it's for sure a touchy subject.

Scott
 Author: mach1baby View Messages Posted By mach1baby
 Posted: May 24, 2020 00:57
 Subject: Re: I HIGHLY recommend this- international ship
 Viewed: 45 times
 Topic: Shipping
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In Shipping, dcarmine writes:
  In Shipping, fignbrick writes:
snip
  I have contacted our US post office and it comes as no surprise that with the
shut down of not only our country but most countries in our world the deliveries
have been greatly delayed.


snip

  
From here on forward I am going to insist that all packages be sent withe insurance
and further tracking which you can only get from priority USPS or sending via
a private carrier such as UPS.

snip

While I appreciate your info about International shipping, I suspended all International
orders a few weeks ago. Some sellers were posting about this problem in the
forum and a few decided to stop International sales. Other sellers in other
countries decided to also stop sales outside of their own country (ie: Internataional
for them).

I would recommend you stop shipping International sales also.

Donna

We cut out international shipping as well until this blows over and airlines
start taking USPS mail international on a more consistent basis. I am not willing
to risk high $ PayPal claims for something completely out of our control.i don’t
anticipate shipping international until years end or longer .

Scott
 Author: mach1baby View Messages Posted By mach1baby
 Posted: May 23, 2020 23:03
 Subject: Re: Interesting Request From Buyer...
 Viewed: 72 times
 Topic: Selling
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In Selling, dredabeast24 writes:
  In Selling, mach1baby writes:
  In Selling, lifter6 writes:
  A first for me as a seller; just got an order in for a buyer (new user, 6 feedback)
to purchase 1 Star Wars minifigure. Buyer then sends a follow-up message requesting
that I send them "5 or more" extra Star Wars figures so I can "sponsor" their
YouTube channel (that has 18 subscribers) and so they can give my store "shout
outs." Curiosity got the better of me and I checked out their YouTube channel...it
turns out the buyer isn't more than 14 years old. I politely declined their
request and cancelled the order due to violation of BL terms (18 years old minimum).
Thought it was an interesting request.

I thought there was a vetting process through bricklink on accounts or there
used to be. Minimum age for an account was 18, it would be interested to see
out of all these new buyers, and there are a ton, since Covid breakout, how many
are of actual age allowed by bricklink. I’m betting a good many are school age
kids who may be ordering.

Scott

Back in the day, I used my parents ordered for me and I got my own account when
I turned 18. I would bet at least 30% of accounts are underage right now. I was
running in that community for a bit and I knew many sellers that were underage
and many more buyers that were as well.

I think 30% is even conservative, my guess is better than 1/2 and kids nowadays
already have PayPal accounts etc.. I can tell just by the verbage in some of
the messages I receive from buyers.
 Author: mach1baby View Messages Posted By mach1baby
 Posted: May 23, 2020 23:00
 Subject: Re: Massive Problem with USPS
 Viewed: 26 times
 Topic: Problem
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In Problem, popsicle writes:
  In Problem, mach1baby writes:
  In Problem, popsicle writes:
  In Problem, dredabeast24 writes:
  On the day of May 18th, I had a record of 16 orders in one day. I proceeded to
go to the post office to deliver the packages so they would go to their destination
in a timely order. I dropped the packages in the "drive-through" outside the
post office and continued on with my day. I thought everything was fine until
I got many messages today asking why their order was not shipped. I was obviously
quite confused because I shipped them all the same day. I checked all the tracking
numbers of all the packages I shipped on that day and all said they were in pre-shipment.
I was quite puzzled at that point because I knew on God that I shipped them.
All 16 are missing and I have no clue what to do. Is there any advice you guys
can give me or my next steps to take? I have already contacted all my buyers
about the situation but I do not know where to go from there. I have no proof
that I shipped them because USPS never scanned the packages into their system.
How do I get the packages back or the shipping? I feel helpless and need some
advice. Thank you so much!

Maybe combined your question with this guy’s: https://www.bricklink.com/message.asp?ID=1199170
with a shared response: a little more patience given the circumstances.

Then again, I’m completely clueless as to how a USPS “drive-through” works. Never
heard of it. I assume it’s USPS personnel you’re handing off the packages to,
and not contracted temps? Regardless, were it me, I’d let it go past the postal
holiday weekend, before worrying further.

Best of luck

-Cory

This reason is why I like carrier pickup from our store, scanned when my wonderful
carrier picks up daily, and I give her treats🤩

Smart, Scott.

We did Christmas gifts for our PO personnel, for years. That is until we moved
here where our newest PO is the hub for the area. Too many employees for that
practice

I do take the time to engage our carrier here, though. Ask how his day's
going, get to know him. Gotta appreciate those that make our online business
work.

She gets extra attention from me, they are getting hammered daily with stay at
home orders and everyone ordering online currently. Her van is packed to the
gills daily, so everyone please be nice and respectful to your route carrier.
 Author: mach1baby View Messages Posted By mach1baby
 Posted: May 23, 2020 22:39
 Subject: Re: Massive Problem with USPS
 Viewed: 28 times
 Topic: Problem
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In Problem, popsicle writes:
  In Problem, dredabeast24 writes:
  On the day of May 18th, I had a record of 16 orders in one day. I proceeded to
go to the post office to deliver the packages so they would go to their destination
in a timely order. I dropped the packages in the "drive-through" outside the
post office and continued on with my day. I thought everything was fine until
I got many messages today asking why their order was not shipped. I was obviously
quite confused because I shipped them all the same day. I checked all the tracking
numbers of all the packages I shipped on that day and all said they were in pre-shipment.
I was quite puzzled at that point because I knew on God that I shipped them.
All 16 are missing and I have no clue what to do. Is there any advice you guys
can give me or my next steps to take? I have already contacted all my buyers
about the situation but I do not know where to go from there. I have no proof
that I shipped them because USPS never scanned the packages into their system.
How do I get the packages back or the shipping? I feel helpless and need some
advice. Thank you so much!

Maybe combined your question with this guy’s: https://www.bricklink.com/message.asp?ID=1199170
with a shared response: a little more patience given the circumstances.

Then again, I’m completely clueless as to how a USPS “drive-through” works. Never
heard of it. I assume it’s USPS personnel you’re handing off the packages to,
and not contracted temps? Regardless, were it me, I’d let it go past the postal
holiday weekend, before worrying further.

Best of luck

-Cory

This reason is why I like carrier pickup from our store, scanned when my wonderful
carrier picks up daily, and I give her treats🤩
 Author: mach1baby View Messages Posted By mach1baby
 Posted: May 23, 2020 22:33
 Subject: Re: Interesting Request From Buyer...
 Viewed: 73 times
 Topic: Selling
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In Selling, lifter6 writes:
  A first for me as a seller; just got an order in for a buyer (new user, 6 feedback)
to purchase 1 Star Wars minifigure. Buyer then sends a follow-up message requesting
that I send them "5 or more" extra Star Wars figures so I can "sponsor" their
YouTube channel (that has 18 subscribers) and so they can give my store "shout
outs." Curiosity got the better of me and I checked out their YouTube channel...it
turns out the buyer isn't more than 14 years old. I politely declined their
request and cancelled the order due to violation of BL terms (18 years old minimum).
Thought it was an interesting request.

I thought there was a vetting process through bricklink on accounts or there
used to be. Minimum age for an account was 18, it would be interested to see
out of all these new buyers, and there are a ton, since Covid breakout, how many
are of actual age allowed by bricklink. I’m betting a good many are school age
kids who may be ordering.

Scott
 Author: mach1baby View Messages Posted By mach1baby
 Posted: May 12, 2020 19:07
 Subject: Re: Negative feedback unfairly recieved
 Viewed: 60 times
 Topic: Feedback
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In Feedback, bmcfalls writes:
  Thank you all! I will do so. It is frustrating because I have been running my
store for over 2 years now and do my best to ensure everything goes smooth on
both ends. I worked very hard at keeping my 100%.


In Feedback, lifter6 writes:
  In Feedback, Brick_Qc writes:
  In Feedback, lifter6 writes:
  Just looked at this buyer's feedback given...out of 16 feedbacks provided,
5 have been neutral and one has been negative. Take it for what it's worth.

I blocked him on my end, I know I won't be the only one. Thx for the warning,
nothing much can be done...

I did the same thing. I always look at feedbacks given/received when I see these
posts.

It seems with the advent of Covid, bricklink has seen a ton of new users and
they are quick to jump the gun when it comes to other than positive feedback
or really know the ramifications of BL's lousy feedback system to begin with.
I have blocked this buyer as well.

Scott
 Author: mach1baby View Messages Posted By mach1baby
 Posted: May 12, 2020 18:50
 Subject: Re: Number of orders are exploding! Help!
 Viewed: 69 times
 Topic: Selling
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In Selling, popsicle writes:
  In Selling, Leftoverbricks writes:
  Usually I get about 4-6 orders in an average extended (=Saturday-Tuesday) AFOL
weekend.

Tuesday is not over for me yet, but so far I received 24 orders in my small 80k
shop. Is this the result of XP?

In fact, I can hardly manage this amount of orders since I'm having a full
time job. Today I had a day off and I started packing orders at 7:15 AM and I
was still busy at 15:30. Between 7:15 and 15:30 I received 4 new orders.

Does this sound like a complaint?
Well, yes and no. Yes because I welcome the income - it's a hard time right
now with COVID-19. But No because I don't like that all my wished-for free
time evaporates by packing bricks...

Are you in the same boat? What do you do to make it manageable?

I guess it can be viewed as one of those good news-bad news kind of things. I
see it completely as the former, though

I simply close briefly, as I've done here for years, for a host of reasons:
Higher than normal order rates. Getaways with the family. If someone in my
life needs my full attention. Other business requirements. Inventory QC. Scheduled
site updates, etc, etc, etc.


https://www.bricklink.com/message.asp?ID=1194493

-Cory

I just shut down myself, I have a ton of in store projects to get done before
the governor lets us re-open and it's been crazy. It's great money but
a bit overwhelming and really can't catch a breath as the only one working
it. I am telling folks if they are looking for set sales to just message me,
they are quick and easy, it's the monster parts orders and that seems to
be every order!!

Scott

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