| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | TheBrickGuys  | | Posted: | Feb 16, 2024 20:31 | | Subject: | Seeing completed NSS | | Viewed: | 169 times | | Topic: | General | |
| Is there any way for a store to see if they have ever had an NSS completed against
themselves?
Jim
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| Author: | TheBrickGuys | | Posted: | Jan 16, 2024 13:38 | | Subject: | BrickStore database issue. | | Viewed: | 155 times | | Topic: | Related Software | |
| When I open BrickStore and try to update the database I get a error message that
states "Could not load new database: download and decompress failed: Connection
timed out". Anyone else getting this message?
Jim.
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| Author: | TheBrickGuys | | Posted: | Jan 9, 2024 21:40 | | Subject: | Why are some allowed to stay in business? | | Viewed: | 248 times | | Topic: | General | |
| We have had our share of neutral and negative feedbacks - at total of 26 - but
how are some stores still allowed to do business? There is a store in Germany
with around 8850 total feedbacks but out of his 7151 feedbacks for selling he
has 393 negative / neutrals. This past year alone he has 503 positive but 48
negative / neutrals - that is almost 10%!! That means 1 out of every 10 customers
are getting bad service and how many more are getting bad service but are afraid
to leave a negative feedback out of fear of getting retaliatory feedback.
Sometimes when I stumble across a store with a really bad reputation, like the
one above, I am surprised that they are still allowed to keep their selling status.
Just a rant.
Jim
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| Author: | TheBrickGuys | | Posted: | Nov 1, 2023 20:16 | | Subject: | Buying bulk | | Viewed: | 148 times | | Topic: | General | |
| A few months back we received a message from a seller on BrickLink with an offer.
I can't remember the wording, but the main offer was to help us build up
our inventory by selling to us in bulk. They have a store here and if I remember
correctly they have just a couple hundred feedbacks. I put off calling them at
the time because we were very busy doing other things.
About a month back I was finally going to call them but I could not find the
message they sent us. I looked thru all of our messages but nada. I would really
like to get in touch with them to find out what they are offering and I would
imagine that we were not the only store that received their message so I was
hoping that someone else may have received a similar message and could possibly
send us a private message with at least their store name so we can contact them.
Any help would be greatly appreciated.
Thanks in advance.
Jim.
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| Author: | TheBrickGuys | | Posted: | Jul 28, 2023 23:25 | | Subject: | How to set up free shipping? | | Viewed: | 77 times | | Topic: | Shipping | |
| I would like to be able to put up certain sets into our store with free shipping
and have customers be able to use instant checkout and have the shipping charge
be zero when they check out but just for those particular sets if possible. How
would I set up a shipping method to accomplish this? Is this possible? I would
prefer to have a shipping method that would only apply to certain sets but if
I would have to have it apply to all sets then I could still work with that.
I would not want the shipping method apply to any parts or minifigures.
Thanks in advance.
Jim.
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| Author: | TheBrickGuys | | Posted: | Feb 25, 2023 21:08 | | Subject: | Set figs call for blocked open stud heads... | | Viewed: | 119 times | | Topic: | Catalog | | Status: | Open | |
| I just parted out and all the heads for all the minifigs have an inventory
with "blocked open studs" but my set has 3 of the figs with "hollow
stud". The 3 figs are:
There are no alternate minifigs with the option for hollow stud heads. I dont
want to break the figures down but I also dont want to sell them and have the
customers complain that we sent them the wrong heads. What should I do in this
case??
Thanks in advance.
Jim
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| Author: | TheBrickGuys | | Posted: | Feb 22, 2023 15:27 | | Subject: | No Option for "Paid" | | Viewed: | 159 times | | Topic: | Problem | |
| On our orders received page we have an order that the customer chose "Manual"
checkout. We sent him an invoice and he paid but we can not change the "Order
Status" to Paid. We have the options of Pending, Processing, Ready and Packed.
We can choose any of the four options and then hit the "Submit Changes"
button and usually if we picked "Packed" and hit the submit button we
could then change it to "Paid" but now that option is not present. We
have tried to set the status to all four choice but we do not have the option
to set is as paid after any of the four options so we can not change the status
to "Paid" or "Shipped".
I hope this makes sense.
Jim.
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| Author: | TheBrickGuys | | Posted: | Jan 10, 2023 21:24 | | Subject: | Where to submit proof of shipment. | | Viewed: | 115 times | | Topic: | Problem Order | |
| We have a customer that filed a NSS against us and we have replied to the NSS
with the tracking number showing that it was delivered but we would also like
to submit a scanned copy of the purchased postage in a PDF format but do not
know where to send it. The "Problem Detail" page only allows us to respond
with a message but there is no place on that page to submit any other proof.
Does anyone know how we can go about getting a copy of the postage to the correct
person or place that handles NSS's?
If only the customer had contacted us in the first place then we would have had
no problem refunding the order total but they did not try to contact us thru
BrickLink or by email, just filed an NSS.
Jim
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| Author: | TheBrickGuys | | Posted: | Nov 30, 2022 16:16 | | Subject: | log in problems | | Viewed: | 127 times | | Topic: | General | |
| On some devices, when I try to log in, I get the message "ID or Password Mismatch!".
I use a password manager so I am not miss typing. If I logout I can sometimes
log back in but more often I just get the Mismatch message.
Anyone else having log in problems?
Jim.
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| Author: | TheBrickGuys | | Posted: | Aug 30, 2022 21:57 | | Subject: | Brick Storage | | Viewed: | 222 times | | Topic: | General | |
| We have got 7 of these:
1 in red, 1 in blue, 1 in medium azure, 2 in dark pink and 2 in medium lavender.
They are all new and never used but because they are made of soft plastic they
have a little bit of surface scratchings from being moved around. We dont really
have a use for them so they have just been sitting around. They look like they
are getting bummed out because they dont have anything to do here and they would
like to be doing what they were made for, holding someone's Lego.
They retailed for $7.99 each (at least that is what the price sticker on the
bottom says) but we just want them to have a new home where they can be put to
good use. If anyone is interested we will be glad to send them to you free of
charge (providing you live in the US as overseas postage would be killer). Just
let us know if you are interested.
Jim.
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| Author: | TheBrickGuys | | Posted: | Sep 28, 2018 22:17 | | Subject: | Help identifying part. | | Viewed: | 125 times | | Topic: | Catalog | | Status: | Open | |
| I can not for the life of me figure out what this is or where in the catalog
it exists.
Any ideas?
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