BrickLink Discussion Forum

In Problem Order, Gaston.La.Brick writes:

I sold and shipped an old classic Space set. The set was in good condition when
shipped. The buyer reports three problems:
1. One part is bent (hinge plate).
2. One plate 4 x 6 is broken (really: in two halfs!)
3. The one minifig in the set (classic space figure) has a cracked arm.
He asks to ship it back and get his money back.

I understand his frustration: a small'ish set with three defects is not good.
But I just didn't see the problems when shipping. Still my fault obviously,
but definitely not by intent.

I would rather suggest to send replacement parts:
1. Send a replacement part
2. Send a replacement part
3. Send a replacement arm (not the whole minifig)

Would you consider this a good solution?
If the buyer would persist in sending the set back, how would you handle it?

Thank you for your feedback.

For #3 I would suggest sending a replacement torso, if you have one - I don't
think the buyer should have to remove the cracked arm and put a new arm in its
place.

But as far as shipping the whole thing back for a full refund - isn't that
EU law? I don't see that you have a choice here.

Author:

peregrinator

Posted:

Apr 24, 2024 07:08

Subject:

Re: Heinlein

Viewed:

12 times

Topic:

Off Topic

In Buying, 1001bricks writes:

I'm a fan of Heinlein, have MANY of his books, and I know how to read his
words at 2nd or 3rd level.

Off-topic, but anyone who enjoys Heinlein should also read The Mote in God's
Eye by Larry Niven and Jerry Pournelle, about which Heinlein said, "Possibly
the finest science fiction novel I have ever read."

Author:

peregrinator

Posted:

Apr 23, 2024 18:28

Subject:

Re: Complete orders and order feedback.

Viewed:

31 times

Topic:

Suggestions

In Suggestions, Ziegelmeister writes:

In Suggestions, The_Boyz_Bricks writes:

Can we have BL (after a 1 - 2 month period) send out a fallow up email for buyers
who haven’t yet completed and/or left feedback for their order? Thanks all!

Maddening isn't it? I think 60% feedback ratio is status quo. I've
been looking at buyer feedbacks a lot lately and there are some people out there
with 2000+ who have never left feedback for anyone else.

Personally I find reminder to leave feedback emails to be very annoying.

Author:

peregrinator

Posted:

Apr 23, 2024 17:01

Subject:

Re: Help with Unidentified legs

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36 times

Topic:

In Help, UTLF writes:

I just looked through the Reddish Brown decorated minifigure legs list & these
legs don't show up, I'm assuming it's either a custom printed piece
or fake Lego as a whole

These look dark red to me.

Author:

peregrinator

Posted:

Apr 23, 2024 09:09

Subject:

Re: Adding sales Tax or other tax on invoices

Viewed:

25 times

Topic:

Suggestions

In Suggestions, pcthurman writes:

Thank you! I looked back at several pages of messages and found that only 1 of
10 stores actually include the (tax) line on the invoice which begs me to ask...

How come the tax line is not automatically included?

Because the manual invoicing system uses custom templates and pre-dates the collection
of sales tax, VAT, etc. by BrickLink.

Author:

peregrinator

Posted:

Apr 22, 2024 15:59

Subject:

Re: 20 years!!!!

Viewed:

27 times

Topic:

Off Topic

In Off Topic, Tracyd writes:

In Off Topic, peregrinator writes:

In Off Topic, 1001bricks writes:

No: see my profile picture! It just makes your head the right color!

Clearly someone has been eating too much American-style mustard

Why is there a spotlight on it? Don't tell me it is the focal point of the
room.

It's on a shelf in a French grocery store in the "États-Unis" section

Author:

peregrinator

Posted:

Apr 22, 2024 13:51

Subject:

Re: 20 years!!!!

Viewed:

30 times

Topic:

Off Topic

In Off Topic, 1001bricks writes:

No: see my profile picture! It just makes your head the right color!

Clearly someone has been eating too much American-style mustard

Author:

peregrinator

Posted:

Apr 22, 2024 10:04

Subject:

Re: Seller not shipping and not sending refund

Viewed:

44 times

Topic:

In Problem Order, yorbrick writes:

If from your bank, I'd email the seller saying you want the order cancelled.
Then tell the bank that you have told the seller to cancel the order. Also complete
the NSS anyway.

Isn't there an option to cancel the order when the NSS is completed?

Author:

peregrinator

Posted:

Apr 22, 2024 10:03

Subject:

Re: tracking

Viewed:

22 times

Topic:

In Help, GiGiFox writes:

Where can I find the tracking number on orders?

If the seller entered it, it would be on the order detail page. It might also
be in the "drive-thru" email if the seller sent one.

Author:

peregrinator

Posted:

Apr 22, 2024 07:10

Subject:

Re: Seller not shipping and not sending refund

Viewed:

41 times

Topic:

In Problem Order, Mkwill96 writes:

I have not done an NSS before so I just hope completing the NSS won't mean
that on Bricklink I've marked or acknowledge that there not a problem anymore...

Ah, no, completing the NSS means that you can cancel the order and leave negative
feedback while the seller can't leave negative feedback for you (they can
try, but it will be removed). And 3 complete NSSs means the store is suspended.

Author:

peregrinator

Posted:

Apr 22, 2024 06:21

Subject:

Re: Seller not shipping and not sending refund

Viewed:

40 times

Topic:

In Problem Order, Mkwill96 writes:

I have filed a dispute but my bank is telling me to cancel the order, only then
can they do something about it but if I cancel the order, I have to mark the
NSS as complete eventhough it isn't.

If there are multiple orders then there should be multiple NSSs. I don't
see why you would not want to complete the NSS(s) to cancel the order(s), though,
if that's the only way your bank will proceed.

Author:

peregrinator

Posted:

Apr 21, 2024 08:50

Subject:

Re: Plz

Viewed:

40 times

Topic:

In Help, 07424clarke writes:

Where do I start on here as I have a lot of bricks and set that I wish to see
'll

First thing: buy from another seller to get positive feedback (all feedback is
transactional on BrickLink). Once you have a positive feedback you can convert
your account to a seller account.

Then you'll be asked to submit documents for verification.

Author:

peregrinator

Posted:

Apr 21, 2024 06:33

Subject:

Re: Need Help

Viewed:

36 times

Topic:

Catalog Identification

In Catalog Identification, popsicle writes:

Side note: I've always found the cataloging of "stickered parts"
somewhat iffy. They're technically assemblies, after all, not be sold as
new. I do understand however, the need for space in the catalog for such.

That's probably the way to go but would require cataloguing each individual
sticker on a sheet, so each sticker sheet would become a sub-set? And just imagine
coming up with item numbers.

There was a time I pondered selling stickered-parts in bulk, and as we deal only
new, I thought to give the buyer the part (new) and that portion of the sticker
for the buyer to assemble for themself. I thought again and didn't

I know there are sellers that do this - part plus sticker.

Author:

peregrinator

Posted:

Apr 20, 2024 06:48

Subject:

Re: My order is not arriving

Viewed:

59 times

Topic:

In Help, Turuf writes:

Hello everyone. On 15th of March i ordered some lego pieces together with a set
from a seller. He said that my order should arrive in 2-4 days. The track ID
was not provided and he informed me about it at the start. Once the 4 days passed,
my package didn’t arrive, and the seller told me to be patient. One month has
passed and no sound of the package. Did I get scammed?? I’m very furious and
the seller says that he can’t help me from then on. What the hell am I supposed
to do?He said that there is no receipt whatsoever because there was no track
ID in the first place.

Open an NSS (Non-Shipping Seller) and, if you paid via PayPal, start a PayPal
case.

I think it's unlikely that you actually got scammed, but the seller is still
responsible for the package getting to the buyer.

Author:

peregrinator

Posted:

Apr 19, 2024 08:36

Subject:

Re: Is dropshipping allowed?

Viewed:

58 times

Topic:

In Help, Ra writes:

I understand where you are coming from, but to a certain point there is no need
for going into major detail about one's life or need to share. There's
no need to say "I'm at my parents after dad passed away, my brother and
I are trying to complete a set that has sentimental value." , "it's
a gift" should suffice.

To be clear I'm not asking for anyone to share anything.

Author:

peregrinator

Posted:

Apr 19, 2024 08:03

Subject:

Re: Is dropshipping allowed?

Viewed:

47 times

Topic:

In Help, Ra writes:

In Help, peregrinator writes:

In Help, Shintaku writes:

I received an order from a recurring customer.
This time, the order has a different shipping address, a different name, and
the buyer says it is a gift and I should not specify any price or add any invoice
or bill to the envelope.
I clearly sense a dropshipping case here.

Is it allowed on bricklink?

I believe it's allowed, one wishes that buyers would be a bit more honest
though.

But a nothing says a dropshipper couldn't order from bricklink. Besides there
are tons of different reasons to ship to a different address: a gift, item you
were short on, completing a transaction, trades how and shipping to hotel, business
partner, relative that doesn't like the internet, friend that doesn't
want the hassle to setup a bl account.

Yes, to be clear a BrickLink seller can't dropship since BL sellers can only
list what they actually have in inventory (maybe an exception can be made for
inventory mistakes, etc.). But there isn't anything stopping people from
listing on e.g., eBay, and then dropshipping from BL.

Author:

peregrinator

Posted:

Apr 19, 2024 07:55

Subject:

Re: Is dropshipping allowed?

Viewed:

53 times

Topic:

In Help, Dino writes:

What does this have to do with the honesty of the buyer? The seller can't
care where he sends the item. Unless it causes higher shipping costs or the address
does not match the address stored with PayPal. If payment was made via PayPal.

I don't care where I send the item and I don't care if a dropshipper
orders from me. I just think it's lame when they dissemble and claim they're
sending a gift.

Author:

peregrinator

Posted:

Apr 19, 2024 07:23

Subject:

Re: Is dropshipping allowed?

Viewed:

62 times

Topic:

In Help, Shintaku writes:

I believe it's allowed, one wishes that buyers would be a bit more honest
though.

Author:

peregrinator

Posted:

Apr 18, 2024 14:30

Subject:

Re: Possible Scam??

Viewed:

38 times

Topic:

Selling

In Selling, janzenroth writes:

When I responded that the payment had not come through yet, they requested to
cancel.

Report them.

Author:

peregrinator

Posted:

Apr 18, 2024 13:11

Subject:

Re: "Pay" button on invoice, orders page, etc.

Viewed:

20 times

Topic: