BrickLink Discussion Forum

File a paypal complaint if the seller remains unresponsive.

Author:

calebfishn

Posted:

Apr 13, 2024 12:32

Subject:

Re: Order Refund timeframe

Viewed:

28 times

Topic:

In Problem Order, Mkwill96 writes:

In Problem Order, calebfishn writes:

In Problem Order, Mkwill96 writes:

I have placed an order on a store and he hasn't shipped in 3 weeks and hasn't
replied so I've logged a NSS, seller says he's refunded me but I haven't
received anything. (STRIPE PAYMENT). Am wondering how long I should wait for
the refund. (Refund initiated on 8th April)

Do not remove the NSS until you have Proof that the seller has refunded your
money and you have you have received your money back.

Seller is now suspended with Preventive action lol, not sure whether to just
sit here and wait or try and figure out what to do... it's a 3k order so
I'm pretty worried rn🥲

If the seller has been suspended, it probably means there have been several similar
complaints. You almost certainly will not hear back from the seller or get a
refund. You should be working with your bank immediately to get a reversal of
the charges. Was this an experienced seller with good feedback? I assume seller
did not offer paypal for payment. For a valuable order, I would not have recommended
using a payment method that did not give buyer protection.

Author:

calebfishn

Posted:

Apr 13, 2024 12:25

Subject:

Re: Buyer not received order UK Royal Mail

Viewed:

34 times

Topic:

In Help, esp_mitch writes:

Hi All

Just had a buyer contact me this morning after not receiving a £9 minifigure
order that was placed on April 5th. The postage option chosen by the buyer was
a standard 1st class large letter, Postage was paid for and label printed using
the Click and collect Royal Mail service and posted that same evening.

I have sent other parcels since then and have had those orders completed by those
buyers so I know the postbox I used has been visited by the Royal Mail.

I’ve asked the buyer to wait another week and see if anything arrives and in
the meantime I will do some research into what the next steps are.

What is the correct course of action as a seller ? Do I need to refund the buyer
even though they picked a non signed for option for post ? I have no reason to
believe the buyer is not telling the truth but also I’m going to be out £11 if
I have to refund even though I processed the order and paid the postage and sent
it ?

Don’t want to get negative feedback from the buyer if I argue the refund.

Thanks in advance for any help or advice

Some ways to think about it.
1. Getting a signed for postage option is there to help the seller more than
the buyer. The issue of what postage the buyer selected is basically irrelevant.
2. Yes, if you refund you will be out 11 pounds. But if the buyer does not receive
their order, and you don't refund, they will be out 11 pounds. So how is
that fair?
3. It hasn't been very long since you shipped the order, so it is correct
ask the buyer to give the order another week or so to show up. I find if I stay
in contact with a buyer, they are able to be patient in waiting a little longer.
In the meanwhile, double check that the shipping address was correct.
4. You have no reason to suspect that the buyer is not telling the truth. So
you have no reason to refuse a refund, if the package is lost. Yes, it hurts,
but it is the right thing to do. Fortunately lost orders are very rare, and when
they do happen, you can consider it a cost of doing business.

Author:

calebfishn

Posted:

Apr 11, 2024 21:27

Subject:

Re: Order Refund timeframe

Viewed:

52 times

Topic:

In Problem Order, Mkwill96 writes:

Do not remove the NSS until you have Proof that the seller has refunded your
money and you have you have received your money back.

Author:

calebfishn

Posted:

Apr 10, 2024 22:32

Subject:

Re: What is the norm here

Viewed:

62 times

Topic:

Most sellers should contact you if parts will be missing, rather than just shipping
it. They should give you the option to cancel the order, or arrange for refunds
for the missing parts.

Author:

calebfishn

Posted:

Apr 8, 2024 21:39

Subject:

Re: Eclipse! It’s started!!!

Viewed:

35 times

Topic:

Off Topic

Three minutes of totality. Totally awesome.

We had heavy cloud early in the afternoon when we headed out to view. About one
minute before the eclipse started a hole opened up in the clouds and we had good
viewing. Then, just five minutes before totality, the clouds covered it all up.
Since I couldn't see anything above, I just looked around at the 360 degree
sunset instead which was an unforgettable sight.
Suddenly, about half way through totality the cloud moved, and there it was,
the whole thing, with the corona. The crowd went wild. A minute later, after
totality had passed, the clouds all disappeared and the rest of the eclipse was
in clear skies.

Author:

calebfishn

Posted:

Apr 6, 2024 21:30

Subject:

Re: How to charge customers per x amount of lots

Viewed:

38 times

Topic:

In Help, marcarlo writes:

Hello,

I have my own store and I am wondering how I can charge customers for buying
more than 20 lots. Because it takes me so much time to collect the order, I think
it would be fair to base the fee on the amount of lots that are being bought.

How I would like to do it is this:
Every 20 lots = 1 euro extra packing fee.

Could someone help me with this and explain to me how I can set this up in my
store the most efficient way? Also, is there the possibility to let this go automatically?

Thank you in advance!

Kindest regards,
Marc Verkerk

It might be even more fair to figure out ways to pick your orders faster, and
more efficiently.

Author:

calebfishn

Posted:

Apr 6, 2024 21:26

Subject:

Re: Experience all that you can, while you can...

Viewed:

34 times

Topic:

Off Topic

Where we live is in the zone of totality. Got my eclipse viewing glasses ready
to go. Can't wait!

Author:

calebfishn

Posted:

Apr 2, 2024 10:57

Subject:

Re: DESPERATE for HELP with shady SELLER!

Viewed:

77 times

Topic:

1. The seller is not allowed to list incomplete minifigures in a Bricklink store,
no matter what the description may say.
2. You did not get what you paid for. Submit a paypal claim. File an NSS.
3. Post the name of the seller to warn other buyers about unscrupulous behaviour.

Author:

calebfishn

Posted:

Mar 31, 2024 15:43

Subject:

Re: Max Negative feedback allowed in one year?

Viewed:

55 times

Topic:

General

In General, uticabrix writes:

Anyone know what the maximum number of negative feedback is allowed for a store
in one years time? I bought from someone not realizing his history of missing
parts and no responses, and not I have same experience with them. They have
3 in last 8 months. All same issue.
Just hoping no one else gets shammed with this.

If seller is unresponsive, then file and complete a NRS.
If seller does not ship in a timely manner, you should file a NSS, and complete
it.
Leave appropriate feedback on the order.

Author:

calebfishn

Posted:

Mar 21, 2024 23:51

Subject:

Re: Getting quotes

Viewed:

33 times

Topic:

In Help, zorbanj writes:

In Help, sw_lego_lover writes:

Can I get help understanding what the ability is for requesting quotes?

https://www.bricklink.com/help.asp?helpID=2437

If a seller offers the Quote button then they presumably have to respond, but
otherwise (such as contacting them via BL messaging) there is no responsibility

A seller does not have to respond. If they do, the quote is good for 3 days.

All too many sellers offer no clear pricing for shipping, and I'm not about
to get snookered into paying 30%+ for shipping. In addition, most sellers don't
have a Quote option. This seems quite anti-consumer.

This is because most quotes don't result in a sale, which is a waste of the
seller's time.

66% of quotes I provide are accepted. I like this system and I don't think
it is a waste of time. I think that is because the buyer actually fills out a
cart.

Of the remaining 33% that are not accepted, a good number are cancelled because
parts were purchased by someone else.

Author:

calebfishn

Posted:

Mar 19, 2024 16:41

Subject:

Re: How many mistakes in an order are OK?

Viewed:

57 times

Topic:

Buying

Mistakes are never "OK".

But they happen. When handling thousands of parts in thousands of variations,
human fallibility means mistakes will happen from time to time.

Because of this, what becomes most important is how the mistakes is dealt with,
i.e. what the seller does to try to fix the mistake, so that the buyer has an
enjoyable and satisfying experience.

As a seller, I hope that I never make a mistake, of course. But I also hope that
if I do make a mistake the buyer will contact me and let me know about it. Two
reasons what this is important.

1. Sellers want to fix mistakes, and make things right. They can't offer
a resolution to a problem they don't know about.

2. Mistakes on orders, especially in parts, result in inventory errors. Inventory
errors beget more mistakes on orders, and more unhappy buyers. If I sent the
wrong number, or wrong color of a particular part, it may be no big deal to the
buyer who just lets it slide. But next time someone orders, I would be going
nuts trying to figure out why I don't have the part that person ordered.

Please, always inform sellers you found a mistake. I always value when people
do this for me, and I appreciate how amazingly patient and understanding my buyers
are.

Author:

calebfishn

Posted:

Mar 19, 2024 16:31

Subject:

Re: New minifigure assembled/unassembled

Viewed:

41 times

Topic:

Because of this:

"New Minifigures - Minifigures are brand new, taken directly from new sets
or purchased as new in another form such as accessory packs or Pick A Brick and
have been handled only for sorting. Minifigures may be listed as new either assembled
or unassembled."

Author:

calebfishn

Posted:

Mar 19, 2024 16:29

Subject:

Re: New minifigure assembled/unassembled

Viewed:

39 times

Topic:

There is really not much room for interpretation or confusion here. Two separate
sentences:
1. Taken directly from new sets means "new".
2. Minifigs may be listed as new either assembled or unassembled.

Those are the Bricklink rules for listing. Period. No lawyers are needed.

The questions that come up regularly are really not about the rules, but about
preferences. Some buyers' preference is that new minifigures have not been
assembled. That is fine. There are thousands of minifigure listings described
in the comments as not having been assembled, and people who prefer that should
buy from those sellers.

The second interpretation offered is incorrect, because it adds an negative imperative,
i.e. "Thou Shalt Not".

What is to stop a seller from listing a minifigure that has been displayed for
years as "new"? Nothing; except honesty, integrity, personal self respect,
and the risk of receiving a negative feedback and a bad reputation. But that
is true for all manner of incorrect or dishonest listings.

The word "displayed" in a minifigure sales listing translates: "Played
with", except it was played with by an adult.

I sell new mini-figures unassembled only. I do that because I believe many buyers
prefer that, and the ones that don't, really don't care either way.

Author:

calebfishn

Posted:

Mar 15, 2024 15:28

Subject:

Re: Introducing One-Time Pin

Viewed:

66 times

Topic:

Administrative

In Administrative, CE_Anastasia writes:

Dear BrickLink members,

Following the examples of other online marketplaces with regards to security
features such as OTP, we have decided to change the current OTP opt-in feature
to an opt-out feature. This means that sellers will have this feature enabled
automatically in their store settings and will be able to opt-out if they so
desire.
We highly encourage sellers to keep OTP enabled for added account protection.

Additional safety measures may include changing your passwords regularly and
having separate passwords for all your online accounts.

Thank you.
The BrickLink Team

This would have been a better announcement if it had been sent early enough for
me to read it before the change was made.
I didn't read the message board late last night, so when I tried to log on
today I was surprised and mystified about what the heck this was.

Author:

calebfishn

Posted:

Mar 9, 2024 22:13

Subject:

Re: NSS Store Suspension

Viewed:

78 times

Topic:

In Help, collectabrick writes:

Hi all, on the 4th March my store was suspended for receiving 3+ NSS Alerts at
one given time. I have resolved these in the past few days, but the last 2 I
have open are from a while ago now where they have been laying dormant as a result
of the buyers longer responding to the case after receiving their items / refunds.

I submitted a ticket to the Help Desk, the same day of suspension (4th March),
for these 2 cases showing the proof for either the refund or delivery, but I
haven't received a confirmation email or anything of that nature to show
any progress towards them.

Wanted to know if there was a way to escalate this, or any other steps I can
do to get these cases closed. I am still messaging the buyers frequently but,
judging from their feedback, they look to be inactive from BrickLink nowadays.
My total NSS count is still below 3 now (2), so is there a possibility of a reinstatement
of my selling privileges?

Any help/advice is appreciated, thanks.

Your store has been open for less than three months, and you've already accumulated
some negative and neutral feedback, and three NSS alerts.

My advice is that if you regain your selling privileges, keep your store closed
until you figure out and correct what it is that you're doing wrong.

Author:

calebfishn

Posted:

Feb 28, 2024 00:16

Subject:

Re: How to view other store inventories with API

Viewed:

38 times

Topic:

Searching

In Searching, TheBrickGuys writes:

In Searching, calebfishn writes:

Increasing verbosity doesn't help it make any more sense than it did the
first time.

So your saying he has a proclivity to being logorrheic in his loquacity of explaining
his thoughts and should therefore be more elucidatious?

I'm saying be succinct without being verbose and eschew obfuscation.

Author:

calebfishn

Posted:

Feb 27, 2024 17:30

Subject:

Re: PayPal chargeback after COMPLETED

Viewed:

45 times

Topic:

I had this same thing happen before. Order marked completed by buyer, with positive
feedback. Then the chargeback, based on the credit card.

It was an underage user, using parent's credit card without permission.

I fought this on Paypal supplying all relevant documentation. Paypal took my
money, while waiting for the card-holder's bank to investigate it as a fraudulent
use of the card. Eventually this was decided in my favour, but it took a very
long time, and Paypal still kept some of the money as a "fee" for the
chargeback.

Author:

calebfishn

Posted:

Feb 27, 2024 17:22

Subject:

Re: How to view other store inventories with API

Viewed:

41 times

Topic:

Searching