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 Author: Sadler_Bricks View Messages Posted By Sadler_Bricks
 Posted: Oct 10, 2019 03:37
 Subject: Re: mx1142m
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 Topic: General
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Nice mix here

I'm doing something similar to create a nice color grid for my store I do
3 high but yes will be harder to get all the colors I have most at the moment

Sadler_Bricks
 Author: maxx3001 View Messages Posted By maxx3001
 Posted: Oct 9, 2019 16:56
 Subject: Re: mx1142m
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 Topic: General
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In Modulex, yoavheskia writes:
  Hi there.
Maybe one of the modulex experts here knows how many colours this brick have?
I have 14 colours and I know that I'm missing at list 4: mx medium blue,
mx violet, mx pink-red & mx light bluish grey.
Is there more colours I'm not aware of?
Thanks in advance,
Yoav

There are two different M logo bricks, the old ones and the newer ones.

There are even a few very rare colors found, like dark red and a bluish green.

See picture for the standard colors, row one are the LEGO logo bricks, the middle
are the old M logo bricks etc.

Transparent M logo may not exist, I am still hoping to find one.

2. white, light gray, black, terracotta, buff, red , orange, lemon, pastel green,
pastel blue, pink

3. Light bluish gray, charcoal, light orange, light yellow, medium blue, aqua
green, pink, violet
 
 Author: Adjour View Messages Posted By Adjour
 Posted: May 1, 2019 12:37
 Subject: Re: Make website mobile-friendly
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 Topic: General
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In General, crazylegoman writes:
  I cannot figure out why someone would try to use Bricklink on a phone. A tablet
maybe, but even the biggest phone screens wouldn't be enough to make good
use of this site in any form.

David

I use my tablet to pull orders and its meh, could be better, but I've used
my phone to check prices or sell rates when in a store sometimes and its awful.


I end up just doing "lego" + "set number" + "bricklink" in google to just skip
straight to the entry. It's faster to do it that way then through the BL
site, on my old phone at least.
 Author: yorbrick View Messages Posted By yorbrick
 Posted: May 1, 2019 12:36
 Subject: Re: Make website mobile-friendly
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In General, crazylegoman writes:
  I cannot figure out why someone would try to use Bricklink on a phone. A tablet
maybe, but even the biggest phone screens wouldn't be enough to make good
use of this site in any form.

David

It depends what you are buying. If just minifigures, then a normal to larger
smart phone screen would be fine if there was a decent interface. Similarly,
if buying from an already set up wants list, a smaller screen is fine.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: May 1, 2019 11:17
 Subject: Re: Make website mobile-friendly
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In General, crazylegoman writes:
  I cannot figure out why someone would try to use Bricklink on a phone. A tablet
maybe, but even the biggest phone screens wouldn't be enough to make good
use of this site in any form.

David

Couldn't agree more.
 Author: crazylegoman View Messages Posted By crazylegoman
 Posted: May 1, 2019 11:12
 Subject: Re: Make website mobile-friendly
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I cannot figure out why someone would try to use Bricklink on a phone. A tablet
maybe, but even the biggest phone screens wouldn't be enough to make good
use of this site in any form.

David
 Author: crazylegoman View Messages Posted By crazylegoman
 Posted: Apr 18, 2018 00:33
 Subject: Re: Negative feedback on orders that are "purged"
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 Topic: Feedback
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No feedback, whether positive, neutral or negative, ever expires. It
lasts as long as your account exists.

David
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Mar 3, 2018 11:45
 Subject: Re: "Hide Items if Have Qty is ≥ Want Qty" option
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 Topic: Buying
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In Suggestions, othellico writes:
  Hi,
the "Hide Items if Have Qty is ≥ Want Qty" option in wishlists does not work
any more.
Thanks
Claudio

It's a known technical issue.
Report to the Helpdesk https://www.bricklink.com/helpDesk.asp?helpDeskID=114
 Author: PurpleDave View Messages Posted By PurpleDave
 Posted: Mar 1, 2018 22:56
 Subject: Re: Getting Frustrated Now With Bricklink
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 Topic: Problem
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In Problem, tEoS writes:
  It seems that I don't have a choice of what I offer for PayPal payments,
even though BL says I have a choice between onsite and offsite.

So...if someone switched to Onsite Paypal, it sounds like that's been shut
down to force users to sign up for Marketplace. If you have Instant Checkout,
I'm assuming the same applies. For Non-Broken Paypal, they probably shut
off the ability to add it to your store as an option if it's not already
there. But I just placed several orders last weekend, and all of them were offering
Actually-Works Paypal as a payment option. And of course, since that's what
I selected for all of them, all I had to do was log onto that site that didn't
grind to a halt after being hacked...twice, type in some payment info, and wait
for the shipments to arrive.
 Author: tEoS View Messages Posted By tEoS
 Posted: Mar 1, 2018 22:33
 Subject: Re: Getting Frustrated Now With Bricklink
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 Topic: Problem
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It seems that I don't have a choice of what I offer for PayPal payments,
even though BL says I have a choice between onsite and offsite.

There is an option to select PayPal marketplace.

  It's working fine for me. All I do is select standard "Paypal" as the payment
option (or empty my cart if it's not available), wait for the invoice to
come in, and then log in to Paypal to submit payment. Now, come late April,
it'll be jacked twelve ways from Sunday...
 Author: PurpleDave View Messages Posted By PurpleDave
 Posted: Mar 1, 2018 20:39
 Subject: Re: Getting Frustrated Now With Bricklink
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 Topic: Problem
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In Problem, leopard37 writes:
  I've had two quotes within the last two days and the quotes have been accepted
and the system has created blank invoices send to the customer multiple times.
I then have to send an invoice manually afterwards for them to pay.

It is most definitely not working fine.

It's working fine for me. All I do is select standard "Paypal" as the payment
option (or empty my cart if it's not available), wait for the invoice to
come in, and then log in to Paypal to submit payment. Now, come late April,
it'll be jacked twelve ways from Sunday...
 Author: leopard37 View Messages Posted By leopard37
 Posted: Mar 1, 2018 17:45
 Subject: Re: Getting Frustrated Now With Bricklink
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 Topic: Problem
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In Problem, BigBBricks writes:
  In Problem, Admin_Jaclyn writes:
  
  Is the quote function broken? I had a quote come in 5 days ago and I had no notification
or anything regarding it. I only knew because the buyer messaged me last night.
This is not acceptable.

Hi there,

Fortunately, the quote system is working just fine. Even if you did not receive
an email, the quote notification was displayed on your My BL page, on the My
BL hover icon in the navigation bar, and a count of all pending quotes would
have shown when you hovered over the My Store icon as well.


Jac, I had a buyer submit a quote last week and it came through as a purchase
with an unknown shipping type. It is definitely not working just fine. Luckily
I knew it was a quote as they had messaged me before had asking what it cost
to ship to HK and I asked them to submit a quote. This was an experienced buyer,
not a newbie that clicked the wrong button.

BL has tons of bugs preventing people from checking out correctly. Either your
devs and/or support people are lying to you or they are unaware due to lack of
diligence/testing/troubleshooting.

I've had two quotes within the last two days and the quotes have been accepted
and the system has created blank invoices send to the customer multiple times.
I then have to send an invoice manually afterwards for them to pay.

It is most definitely not working fine.

Tyson.
 Author: BigBBricks View Messages Posted By BigBBricks
 Posted: Mar 1, 2018 17:00
 Subject: Re: Getting Frustrated Now With Bricklink
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 Topic: Problem
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In Problem, Admin_Jaclyn writes:
  
  Is the quote function broken? I had a quote come in 5 days ago and I had no notification
or anything regarding it. I only knew because the buyer messaged me last night.
This is not acceptable.

Hi there,

Fortunately, the quote system is working just fine. Even if you did not receive
an email, the quote notification was displayed on your My BL page, on the My
BL hover icon in the navigation bar, and a count of all pending quotes would
have shown when you hovered over the My Store icon as well.


Jac, I had a buyer submit a quote last week and it came through as a purchase
with an unknown shipping type. It is definitely not working just fine. Luckily
I knew it was a quote as they had messaged me before had asking what it cost
to ship to HK and I asked them to submit a quote. This was an experienced buyer,
not a newbie that clicked the wrong button.

BL has tons of bugs preventing people from checking out correctly. Either your
devs and/or support people are lying to you or they are unaware due to lack of
diligence/testing/troubleshooting.
 Author: bagelboybugle View Messages Posted By bagelboybugle
 Posted: Mar 1, 2018 16:18
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 91 times
 Topic: Problem
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In Problem, SylvainLS writes:
  In Problem, bagelboybugle writes:
  In Problem, legoman77 writes:

  
Then why not hire someone that is capable of dealing with older coding or whatever
it is called?

I seem to recall it was mentioned long before the current team joined us that
it is not so much the coding thats the issue, its that there isnt a map of the
codes architecture (sorry I cant remember the proper technical words) which makes
it hard, even for experts to unpick when redesigning because its hard to know
which bit of code does what? or something like that.

A web application has multiple entry points (= pages), so it’s a bit more loose
and confusing than an application (which generally has only one main executable).
But frankly, starting from the database, the code, and actual use cases (just
asking users what they do and how they do it), you can reverse engineer and document
any system.
You just need someone with the proper skills.

From that point, YOU DON’T PATCH the mess, you rewrite it cleanly. (You might
have a team who patches the blurb while you redesign the system, but you don’t
make the new version from the previous one’s spaghetti code, especially not if
you’re still in the “what’s that stuff?” phase.)

Think about an old stone bridge, with a few houses haphazardly built on its top,
that you want to upgrade. You don’t replace every stone arch with a new steel
one one at a time (even though with computers, you can do that magically and
instantaneously). You build a brand new bridge, with brand new, well structured
houses, with all the modern stuff, a bit farther, and when it’s ready, you move
people and trafic to it, just before blowing up the old one.

People have trouble abandoning the old bridge’s stones / the old code. They
don’t understand the stones aren’t really important, it’s the bridge that is.
The knowledge, the processes, the database, all are important, not the code.

(Yes, I’ve done this a few times.)

I think I remembered a right comment from the admins of the time but my lack
of code knowledge led to me asking a totally out of context question, appreciate
the pointer, thankyou
 Author: Reki_Lobsheek View Messages Posted By Reki_Lobsheek
 Posted: Mar 1, 2018 16:03
 Subject: Re: Getting Frustrated Now With Bricklink
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 Topic: Problem
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well said!



Reki
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Mar 1, 2018 14:36
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 108 times
 Topic: Problem
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In Problem, bagelboybugle writes:
  In Problem, legoman77 writes:

  
Then why not hire someone that is capable of dealing with older coding or whatever
it is called?

I seem to recall it was mentioned long before the current team joined us that
it is not so much the coding thats the issue, its that there isnt a map of the
codes architecture (sorry I cant remember the proper technical words) which makes
it hard, even for experts to unpick when redesigning because its hard to know
which bit of code does what? or something like that.

A web application has multiple entry points (= pages), so it’s a bit more loose
and confusing than an application (which generally has only one main executable).
But frankly, starting from the database, the code, and actual use cases (just
asking users what they do and how they do it), you can reverse engineer and document
any system.
You just need someone with the proper skills.

From that point, YOU DON’T PATCH the mess, you rewrite it cleanly. (You might
have a team who patches the blurb while you redesign the system, but you don’t
make the new version from the previous one’s spaghetti code, especially not if
you’re still in the “what’s that stuff?” phase.)

Think about an old stone bridge, with a few houses haphazardly built on its top,
that you want to upgrade. You don’t replace every stone arch with a new steel
one one at a time (even though with computers, you can do that magically and
instantaneously). You build a brand new bridge, with brand new, well structured
houses, with all the modern stuff, a bit farther, and when it’s ready, you move
people and trafic to it, just before blowing up the old one.

People have trouble abandoning the old bridge’s stones / the old code. They
don’t understand the stones aren’t really important, it’s the bridge that is.
The knowledge, the processes, the database, all are important, not the code.

(Yes, I’ve done this a few times.)
 Author: bagelboybugle View Messages Posted By bagelboybugle
 Posted: Mar 1, 2018 13:48
 Subject: Re: Getting Frustrated Now With Bricklink
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In Problem, legoman77 writes:

  
Then why not hire someone that is capable of dealing with older coding or whatever
it is called?

I seem to recall it was mentioned long before the current team joined us that
it is not so much the coding thats the issue, its that there isnt a map of the
codes architecture (sorry I cant remember the proper technical words) which makes
it hard, even for experts to unpick when redesigning because its hard to know
which bit of code does what? or something like that.

Gareth
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Mar 1, 2018 12:08
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 62 times
 Topic: Problem
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  This website so slow and frustrating to work with.
It took me over 15 mins. to leave feedback for 10 customers today. This is a
1 min task at most. I am so sick of this.
I have sent an email to IT and still no answer.

Why did it take so long? Was the site slow when you were leaving feedback, or
are you doing it in some convoluted way?
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Mar 1, 2018 08:55
 Subject: Re: Getting Frustrated Now With Bricklink
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In Problem, Icetrent writes:
  I had never heard of Brick Owl until I started reading this forum.
I have logged on and it is actually not a bad website.
If the people here don't fix this website soon I think I will be packing
up shop here and head over there too.
This website so slow and frustrating to work with.
It took me over 15 mins. to leave feedback for 10 customers today. This is a
1 min task at most. I am so sick of this.

It's fast when you click on the Mass feedback link and copy paste your feedback.
Or don't pile up the feedback-to-leave.

  I have sent an email to IT and still no answer.




In Problem, nectara writes:
  In Problem, CheshireBricKs writes:
  I'm starting to get really frustrated now with Bricklink. Maybe you'll
reply?

Is the quote function broken? I had a quote come in 5 days ago and I had no notification
or anything regarding it. I only knew because the buyer messaged me last night.
This is not acceptable.

Your site has duplicated lots on numerous occasions, this is not acceptable.

Also on numerous occasions I've had customers tell me that they cannot checkout
after ironing out potential issues I have found out it's the site, not me.
I've lost money to this and again, this is not acceptable.

Most things you post are vague from every angle and you sit in the shadows whilst
everyone is up in question. Regardless of if the feedback is good or bad you
still push out the garbage updates anyway. This is not acceptable.

Your site is very slow at times and it's getting more and more frustrating
when trying to work. All of a sudden the site will grind to a standstill. This
is not acceptable.

Your ability to inventory used Lego is appalling. Why not work on this rather
than Brickarms? that's right. Money. If it won't make you money then
you won't bother. This is not acceptable.

I sell on BrickOwl too and I've never had a single issue. You may be the
market leaders currently but your cockyness will catch up with you soon. I pay
my monthly fees on time every time and this is the mess I have to work with?
Can't it just 'work'? Why is everything difficult and half made?
Not acceptable. I'm tired of apologising to customers because of the issues
on this site. I dread to think how many people have turned away from my store
and not said anything.

I'm just frustrated and the quote issue lastnight was the tipping point for
me. Fix your site.

I'm aware there's trolls on here so please keep your witty comments to
yourself.

Thanks
Reece


Hi
I don't want to say Bricklink is a high tech online selling platform quite
the oposite
I don't want to say Bricklink is working flawless
Nothing is perfect in this world
You know this I know this.
Why you don't simply accept that here on Bricklink is exactly like in the
real world.
Stock loss? Never think about it? Every commercial company have a calculated
stock loss.
How big is your's?
You complain about a lost Quote...
What's about Bricklink going offline for a week because of a server problem?
What's about Brickling losing their database? Must have backup?
Maybe they lost their backup together with the actual database? In a fire?
There are so many possibility that something will go wrong that I have no time
to think about?
Just try to overcome?
Drink one beer?
Regards
Nectara
 Author: bb680938 View Messages Posted By bb680938
 Posted: Mar 1, 2018 05:10
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 146 times
 Topic: Problem
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Hey, I was not expecting that. I appreciate the time you've taken to reply
so thank you.

Regardless of the issues the buyer has now gone through with the order and thankfully
was very understanding of the issues. I'll check my emails later as I occasionally
do get them sent to spam folders.

I've adjusted what I can regarding shipping methods and for bigger more obscure
items I have started to set as manual invoice. I had a buyer who wanted to buy
some plates from me and couldn't even after I explained possible work around
that have worked for other customers.

Regarding your business decisions; not everything makes you money.

If you're having to declare you're staying up until 3am then maybe its
time you actually employ someone. That would be really great on the help desk
side of things as it's practically none existent.

If the code is very fragile then employ someone who knows what they're doing
and that can do it effectively. If a hospital needs a surgeon they're not
going to get a caretaker are they?

Based of what I've read, Lawrence over at BrickOwl listens to his community

I'd send info to the help desk but as I've been ignored before I've
lost hope in that area.

Regarding my used inventorying. I do not mean in the way of parting out new sets
etc. I mean if you're pulling used from a bulk lot. Instead of adding parts
one by one create an onsite way of adding in bulk batches like Brickstock does.
I know this won't make you money but it would be a great addition. Adding
used lots one by one is painful onsite.

I noticed you left out;

Most things you post are vague from every angle and you sit in the shadows
whilst
everyone is up in question. Regardless of if the feedback is good or bad you
still push out the garbage updates anyway. This is not acceptable


Can you please explain why the Bricklink team are so atrocious in explaining
and clarifying situations. Questions are rife on the forum yet I see no answers.

Thanks
Reece
 Author: bb414973 View Messages Posted By bb414973
 Posted: Mar 1, 2018 03:38
 Subject: Re: Getting Frustrated Now With Bricklink
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 Topic: General
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In General, Speg writes:
  The comment section is great for adding whether or not a piece if mint or has
issues. Honestly, any real universal grading system would result in a nightmare
for both buyers and sellers.

I understand, grading would be difficult if it was on a mandated scale, but each
store should be able to differentiate between Used (Like New), Used (Fine) and
Used (Poor), etc. Vast majority of stores don't add comments so buyers have
no idea of the quality until it's actually received.
 Author: Addict2Brick View Messages Posted By Addict2Brick
 Posted: Mar 1, 2018 02:50
 Subject: Re: Getting Frustrated Now With Bricklink
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People talk about leaving all the time. I didn't agree with a recent change
and because of that I reached out and found other selling platforms besides this
one. I never would have even known about the other sites if that change didn't
occur. That said, it's not really any of my business if things change here.
I can only sit back and enjoy or dislike the ride and if I do dislike it enough
then I'll go somewhere else because there ARE options. It's certainly
inconvenient for me to leave, but not impossible.

The only reason I'm saying that is because since you just got here (heck,
me too) I don't want you to think that the end is near and that everybody
is leaving. People will come and go and they'll do that with or without change.
 Author: Addict2Brick View Messages Posted By Addict2Brick
 Posted: Mar 1, 2018 02:36
 Subject: Re: Getting Frustrated Now With Bricklink
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The comment section is great for adding whether or not a piece if mint or has
issues. Honestly, any real universal grading system would result in a nightmare
for both buyers and sellers.
 Author: bb414973 View Messages Posted By bb414973
 Posted: Mar 1, 2018 01:24
 Subject: Re: Getting Frustrated Now With Bricklink
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In General, crazylegoman writes:
  In General, PurpleDave writes:
  In General, SylvainLS writes:
  With New, you can easily part out sets into your inventory. With Used, when
you don’t know which sets the parts are from (and whether they are all there),
it’s more work.

Exactly. New, you part out and list an entire set all at once. Used, you track
down and list a single piece.

If you're parting out a new set, yes; the same doesn't hold true for
adding Pick-A-Brick to a store or other parts bought as new for the purpose of
reselling.

It's extremely obvious that you would have to find individual parts in the
catalog here when adding used parts to a store. It's been that way from
the beginning. I just don't understand why OP was getting upset with that
method. What does he expect—a BL scanner to identify used parts?

David

Adding a part to your BO inventory is a 3-click, same-page process once you've
found the part. I get the feeling that BL has a far more convoluted method, but
I use BrickStock and Bricksync so I wouldn't know.

But I read the OP as meaning that all used bricks are treated the same; there's
no grading built in to the system. Everything is binary, either new or used.
 Author: crazylegoman View Messages Posted By crazylegoman
 Posted: Mar 1, 2018 00:05
 Subject: Re: Getting Frustrated Now With Bricklink
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 Topic: General
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In General, PurpleDave writes:
  In General, SylvainLS writes:
  With New, you can easily part out sets into your inventory. With Used, when
you don’t know which sets the parts are from (and whether they are all there),
it’s more work.

Exactly. New, you part out and list an entire set all at once. Used, you track
down and list a single piece.

If you're parting out a new set, yes; the same doesn't hold true for
adding Pick-A-Brick to a store or other parts bought as new for the purpose of
reselling.

It's extremely obvious that you would have to find individual parts in the
catalog here when adding used parts to a store. It's been that way from
the beginning. I just don't understand why OP was getting upset with that
method. What does he expect—a BL scanner to identify used parts?

David
 Author: legoman77 View Messages Posted By legoman77
 Posted: Feb 28, 2018 23:14
 Subject: Re: Getting Frustrated Now With Bricklink
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 Topic: Problem
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In Problem, Admin_Jaclyn writes:
  
  Is the quote function broken? I had a quote come in 5 days ago and I had no notification
or anything regarding it. I only knew because the buyer messaged me last night.
This is not acceptable.

Hi there,

Fortunately, the quote system is working just fine. Even if you did not receive
an email, the quote notification was displayed on your My BL page, on the My
BL hover icon in the navigation bar, and a count of all pending quotes would
have shown when you hovered over the My Store icon as well.

If you didn't receive an email notification about the quote, the email either
got sent to your spam folder or was blocked by your ISP. Please add both "blservice@bricklink.com"
and "noreply@bricklink.com" to your email contacts and safe senders list. We'd
be happy to contact your ISP to request that our domain is unblocked if you would
provide that information.

I see that everything has been worked out with the buyer and that the quote resulted
in an order, which is great!

  Also on numerous occasions I've had customers tell me that they cannot checkout
after ironing out potential issues I have found out it's the site, not me.
I've lost money to this and again, this is not acceptable.

I'm sorry to hear that! The error could be caused by several different things,
many of which are seller settings that you would need to adjust yourself. It's
likely that your shipping restrictions need to be adjusted to accommodate sets
and large part assemblies.

  Your ability to inventory used Lego is appalling.

Could you please clarify what you mean?

  Why not work on this rather
than Brickarms? that's right. Money. If it won't make you money then
you won't bother. This is not acceptable.

Not all business decisions are that straightforward.

  Can't it just 'work'? Why is everything difficult and half made?

Despite the countless hours we spend checking things in a test environment, there
are always issues that don't show up we've deployed to the live site.
We stayed in the office testing and checking the forum/helpdesk until 3am after
we deployed Instant Checkout. It's not that we aren't trying.
We are unique in that our site was coded 18 years ago and was untouched for nearly
14 years. The code is VERY fragile. I'm assuming that BO has fewer issues
for several reasons but mainly because Lawrence doesn't have to tinker with
such old/fragile code and also that their user base is significantly lower than
ours.

  I'm just frustrated and the quote issue lastnight was the tipping point for
me. Fix your site.

Understandable. We WANT to fix anything that's broken on the site. It would
be super helpful if you could send specific information to the help desk the
next time you encounter a problem. The correct email address is customersupport@bricklink.com.

-Jaclyn
BrickLink Customer Support

Then why not hire someone that is capable of dealing with older coding or whatever
it is called?
It seems like there are so many excuses. This site used to be user friendly.
What happened?
John P
 Author: Admin_Jaclyn View Messages Posted By Admin_Jaclyn
 Posted: Feb 28, 2018 22:08
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 221 times
 Topic: Problem
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  Is the quote function broken? I had a quote come in 5 days ago and I had no notification
or anything regarding it. I only knew because the buyer messaged me last night.
This is not acceptable.

Hi there,

Fortunately, the quote system is working just fine. Even if you did not receive
an email, the quote notification was displayed on your My BL page, on the My
BL hover icon in the navigation bar, and a count of all pending quotes would
have shown when you hovered over the My Store icon as well.

If you didn't receive an email notification about the quote, the email either
got sent to your spam folder or was blocked by your ISP. Please add both "blservice@bricklink.com"
and "noreply@bricklink.com" to your email contacts and safe senders list. We'd
be happy to contact your ISP to request that our domain is unblocked if you would
provide that information.

I see that everything has been worked out with the buyer and that the quote resulted
in an order, which is great!

  Also on numerous occasions I've had customers tell me that they cannot checkout
after ironing out potential issues I have found out it's the site, not me.
I've lost money to this and again, this is not acceptable.

I'm sorry to hear that! The error could be caused by several different things,
many of which are seller settings that you would need to adjust yourself. It's
likely that your shipping restrictions need to be adjusted to accommodate sets
and large part assemblies.

  Your ability to inventory used Lego is appalling.

Could you please clarify what you mean?

  Why not work on this rather
than Brickarms? that's right. Money. If it won't make you money then
you won't bother. This is not acceptable.

Not all business decisions are that straightforward.

  Can't it just 'work'? Why is everything difficult and half made?

Despite the countless hours we spend checking things in a test environment, there
are always issues that don't show up we've deployed to the live site.
We stayed in the office testing and checking the forum/helpdesk until 3am after
we deployed Instant Checkout. It's not that we aren't trying.
We are unique in that our site was coded 18 years ago and was untouched for nearly
14 years. The code is VERY fragile. I'm assuming that BO has fewer issues
for several reasons but mainly because Lawrence doesn't have to tinker with
such old/fragile code and also that their user base is significantly lower than
ours.

  I'm just frustrated and the quote issue lastnight was the tipping point for
me. Fix your site.

Understandable. We WANT to fix anything that's broken on the site. It would
be super helpful if you could send specific information to the help desk the
next time you encounter a problem. The correct email address is customersupport@bricklink.com.

-Jaclyn
BrickLink Customer Support
 Author: PurpleDave View Messages Posted By PurpleDave
 Posted: Feb 28, 2018 21:36
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 62 times
 Topic: General
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In General, SylvainLS writes:
  With New, you can easily part out sets into your inventory. With Used, when
you don’t know which sets the parts are from (and whether they are all there),
it’s more work.

Exactly. New, you part out and list an entire set all at once. Used, you track
down and list a single piece. Then the next one is the same piece, but you have
to list it differently because you want to note differences in condition and
price them accordingly. The only reason I can figure that people can make any
money at all on Used is they can often get hugely undervalued lots on sites like
Craigslist or by hitting up garage sales. Or, you know, you can price it higher
than New and hope people will buy it without paying attention because "Used is
always less expensive".
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Feb 28, 2018 21:08
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 72 times
 Topic: General
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In General, crazylegoman writes:
  In General, SylvainLS writes:
  In General, crazylegoman writes:
  In Problem, CheshireBricKs writes:
  Your ability to inventory used Lego is appalling.

I have no idea what you mean by that. The inventories in the catalog are submitted
by users, and they're generally inventoried using new sets, not used.

Replace “to inventory” with “to put in your store’s inventory.”

That definitely changes the meaning, but it still doesn't make sense. Has
there been some change in the way parts are added to a store when they are used?

With New, you can easily part out sets into your inventory. With Used, when
you don’t know which sets the parts are from (and whether they are all there),
it’s more work.

I understand a lot of people use BrickStock (or similar) but sellers tools are
scarce on BL.


(And tote that I’m a buyer only )
 Author: crazylegoman View Messages Posted By crazylegoman
 Posted: Feb 28, 2018 20:52
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 76 times
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In General, SylvainLS writes:
  In General, crazylegoman writes:
  In Problem, CheshireBricKs writes:
  Your ability to inventory used Lego is appalling.

I have no idea what you mean by that. The inventories in the catalog are submitted
by users, and they're generally inventoried using new sets, not used.

Replace “to inventory” with “to put in your store’s inventory.”

That definitely changes the meaning, but it still doesn't make sense. Has
there been some change in the way parts are added to a store when they are used?

David
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Feb 28, 2018 20:03
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 82 times
 Topic: General
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In General, crazylegoman writes:
  In Problem, CheshireBricKs writes:
  Your ability to inventory used Lego is appalling.

I have no idea what you mean by that. The inventories in the catalog are submitted
by users, and they're generally inventoried using new sets, not used.

Replace “to inventory” with “to put in your store’s inventory.”
 Author: crazylegoman View Messages Posted By crazylegoman
 Posted: Feb 28, 2018 19:50
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 93 times
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In Problem, CheshireBricKs writes:
  Your ability to inventory used Lego is appalling.

I have no idea what you mean by that. The inventories in the catalog are submitted
by users, and they're generally inventoried using new sets, not used.

David
 Author: legoman77 View Messages Posted By legoman77
 Posted: Feb 28, 2018 19:43
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 91 times
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In Problem, CheshireBricKs writes:
  I'm starting to get really frustrated now with Bricklink. Maybe you'll
reply?

Is the quote function broken? I had a quote come in 5 days ago and I had no notification
or anything regarding it. I only knew because the buyer messaged me last night.
This is not acceptable.

Your site has duplicated lots on numerous occasions, this is not acceptable.

Also on numerous occasions I've had customers tell me that they cannot checkout
after ironing out potential issues I have found out it's the site, not me.
I've lost money to this and again, this is not acceptable.

Most things you post are vague from every angle and you sit in the shadows whilst
everyone is up in question. Regardless of if the feedback is good or bad you
still push out the garbage updates anyway. This is not acceptable.

Your site is very slow at times and it's getting more and more frustrating
when trying to work. All of a sudden the site will grind to a standstill. This
is not acceptable.

Your ability to inventory used Lego is appalling. Why not work on this rather
than Brickarms? that's right. Money. If it won't make you money then
you won't bother. This is not acceptable.

I sell on BrickOwl too and I've never had a single issue. You may be the
market leaders currently but your cockyness will catch up with you soon. I pay
my monthly fees on time every time and this is the mess I have to work with?
Can't it just 'work'? Why is everything difficult and half made?
Not acceptable. I'm tired of apologising to customers because of the issues
on this site. I dread to think how many people have turned away from my store
and not said anything.

I'm just frustrated and the quote issue lastnight was the tipping point for
me. Fix your site.

I'm aware there's trolls on here so please keep your witty comments to
yourself.

Thanks
Reece

Good post.
Do not expect BL to answer. When Jennifer first announced that BL would answer
ALL questions and concerns before implementation. They never have. I just do
not understand whey they would say things that are not true.
I have been here for a very long time and have sold almost $500K in Lego, mostly
here and a lot on ebay and many from my posting on Lugnet. This site is not
what it used to be. At one time the site took the feelings and suggestions from
their members. They actually answered questions and more importantly, listened
to the members. That is no longer the case. Perhaps silence should be replaced
with give and take, and that just might help the site grow in a more positive
manner. It is really sad what has become of Dan's dream.
John P
Just a question; how much money can a site make off of this paypal change?
John P
 Author: qwertyboy View Messages Posted By qwertyboy
 Posted: Feb 28, 2018 19:40
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 79 times
 Topic: Problem
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In Problem, StormChaser writes:
  In Problem, CheshireBricKs writes:
  Your ability to inventory used Lego is appalling.

What specific problems are you having with inventories and what suggestions do
you have for improvement?

Not wanting to put words in OP’s mouth - to me it sounds like he is not having
issues with set inventories, but more with uploading used parts from a bulk lot
(so to put used parts in your inventory). That process, if only using BL-provided
tools, is painful. If it weren’t for BrickStock, I am sure our shop would not
flourish like it does right now.

Niek.
 Author: nectara View Messages Posted By nectara
 Posted: Feb 28, 2018 19:32
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 78 times
 Topic: Problem
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In Problem, Icetrent writes:
  I had never heard of Brick Owl until I started reading this forum.
I have logged on and it is actually not a bad website.
If the people here don't fix this website soon I think I will be packing
up shop here and head over there too.
This website so slow and frustrating to work with.
It took me over 15 mins. to leave feedback for 10 customers today. This is a
1 min task at most. I am so sick of this.
I have sent an email to IT and still no answer.




In Problem, nectara writes:
  In Problem, CheshireBricKs writes:
  I'm starting to get really frustrated now with Bricklink. Maybe you'll
reply?

Is the quote function broken? I had a quote come in 5 days ago and I had no notification
or anything regarding it. I only knew because the buyer messaged me last night.
This is not acceptable.

Your site has duplicated lots on numerous occasions, this is not acceptable.

Also on numerous occasions I've had customers tell me that they cannot checkout
after ironing out potential issues I have found out it's the site, not me.
I've lost money to this and again, this is not acceptable.

Most things you post are vague from every angle and you sit in the shadows whilst
everyone is up in question. Regardless of if the feedback is good or bad you
still push out the garbage updates anyway. This is not acceptable.

Your site is very slow at times and it's getting more and more frustrating
when trying to work. All of a sudden the site will grind to a standstill. This
is not acceptable.

Your ability to inventory used Lego is appalling. Why not work on this rather
than Brickarms? that's right. Money. If it won't make you money then
you won't bother. This is not acceptable.

I sell on BrickOwl too and I've never had a single issue. You may be the
market leaders currently but your cockyness will catch up with you soon. I pay
my monthly fees on time every time and this is the mess I have to work with?
Can't it just 'work'? Why is everything difficult and half made?
Not acceptable. I'm tired of apologising to customers because of the issues
on this site. I dread to think how many people have turned away from my store
and not said anything.

I'm just frustrated and the quote issue lastnight was the tipping point for
me. Fix your site.

I'm aware there's trolls on here so please keep your witty comments to
yourself.

Thanks
Reece


Hi
I don't want to say Bricklink is a high tech online selling platform quite
the oposite
I don't want to say Bricklink is working flawless
Nothing is perfect in this world
You know this I know this.
Why you don't simply accept that here on Bricklink is exactly like in the
real world.
Stock loss? Never think about it? Every commercial company have a calculated
stock loss.
How big is your's?
You complain about a lost Quote...
What's about Bricklink going offline for a week because of a server problem?
What's about Brickling losing their database? Must have backup?
Maybe they lost their backup together with the actual database? In a fire?
There are so many possibility that something will go wrong that I have no time
to think about?
Just try to overcome?
Drink one beer?
Regards
Nectara


Don't understand me wrong but on my side I need 5 seconds to leave a feedback
Regards
Nectara
 Author: Icetrent View Messages Posted By Icetrent
 Posted: Feb 28, 2018 18:54
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 110 times
 Topic: Problem
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I had never heard of Brick Owl until I started reading this forum.
I have logged on and it is actually not a bad website.
If the people here don't fix this website soon I think I will be packing
up shop here and head over there too.
This website so slow and frustrating to work with.
It took me over 15 mins. to leave feedback for 10 customers today. This is a
1 min task at most. I am so sick of this.
I have sent an email to IT and still no answer.




In Problem, nectara writes:
  In Problem, CheshireBricKs writes:
  I'm starting to get really frustrated now with Bricklink. Maybe you'll
reply?

Is the quote function broken? I had a quote come in 5 days ago and I had no notification
or anything regarding it. I only knew because the buyer messaged me last night.
This is not acceptable.

Your site has duplicated lots on numerous occasions, this is not acceptable.

Also on numerous occasions I've had customers tell me that they cannot checkout
after ironing out potential issues I have found out it's the site, not me.
I've lost money to this and again, this is not acceptable.

Most things you post are vague from every angle and you sit in the shadows whilst
everyone is up in question. Regardless of if the feedback is good or bad you
still push out the garbage updates anyway. This is not acceptable.

Your site is very slow at times and it's getting more and more frustrating
when trying to work. All of a sudden the site will grind to a standstill. This
is not acceptable.

Your ability to inventory used Lego is appalling. Why not work on this rather
than Brickarms? that's right. Money. If it won't make you money then
you won't bother. This is not acceptable.

I sell on BrickOwl too and I've never had a single issue. You may be the
market leaders currently but your cockyness will catch up with you soon. I pay
my monthly fees on time every time and this is the mess I have to work with?
Can't it just 'work'? Why is everything difficult and half made?
Not acceptable. I'm tired of apologising to customers because of the issues
on this site. I dread to think how many people have turned away from my store
and not said anything.

I'm just frustrated and the quote issue lastnight was the tipping point for
me. Fix your site.

I'm aware there's trolls on here so please keep your witty comments to
yourself.

Thanks
Reece


Hi
I don't want to say Bricklink is a high tech online selling platform quite
the oposite
I don't want to say Bricklink is working flawless
Nothing is perfect in this world
You know this I know this.
Why you don't simply accept that here on Bricklink is exactly like in the
real world.
Stock loss? Never think about it? Every commercial company have a calculated
stock loss.
How big is your's?
You complain about a lost Quote...
What's about Bricklink going offline for a week because of a server problem?
What's about Brickling losing their database? Must have backup?
Maybe they lost their backup together with the actual database? In a fire?
There are so many possibility that something will go wrong that I have no time
to think about?
Just try to overcome?
Drink one beer?
Regards
Nectara
 Author: nectara View Messages Posted By nectara
 Posted: Feb 28, 2018 14:53
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 126 times
 Topic: Problem
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In Problem, CheshireBricKs writes:
  I'm starting to get really frustrated now with Bricklink. Maybe you'll
reply?

Is the quote function broken? I had a quote come in 5 days ago and I had no notification
or anything regarding it. I only knew because the buyer messaged me last night.
This is not acceptable.

Your site has duplicated lots on numerous occasions, this is not acceptable.

Also on numerous occasions I've had customers tell me that they cannot checkout
after ironing out potential issues I have found out it's the site, not me.
I've lost money to this and again, this is not acceptable.

Most things you post are vague from every angle and you sit in the shadows whilst
everyone is up in question. Regardless of if the feedback is good or bad you
still push out the garbage updates anyway. This is not acceptable.

Your site is very slow at times and it's getting more and more frustrating
when trying to work. All of a sudden the site will grind to a standstill. This
is not acceptable.

Your ability to inventory used Lego is appalling. Why not work on this rather
than Brickarms? that's right. Money. If it won't make you money then
you won't bother. This is not acceptable.

I sell on BrickOwl too and I've never had a single issue. You may be the
market leaders currently but your cockyness will catch up with you soon. I pay
my monthly fees on time every time and this is the mess I have to work with?
Can't it just 'work'? Why is everything difficult and half made?
Not acceptable. I'm tired of apologising to customers because of the issues
on this site. I dread to think how many people have turned away from my store
and not said anything.

I'm just frustrated and the quote issue lastnight was the tipping point for
me. Fix your site.

I'm aware there's trolls on here so please keep your witty comments to
yourself.

Thanks
Reece


Hi
I don't want to say Bricklink is a high tech online selling platform quite
the oposite
I don't want to say Bricklink is working flawless
Nothing is perfect in this world
You know this I know this.
Why you don't simply accept that here on Bricklink is exactly like in the
real world.
Stock loss? Never think about it? Every commercial company have a calculated
stock loss.
How big is your's?
You complain about a lost Quote...
What's about Bricklink going offline for a week because of a server problem?
What's about Brickling losing their database? Must have backup?
Maybe they lost their backup together with the actual database? In a fire?
There are so many possibility that something will go wrong that I have no time
to think about?
Just try to overcome?
Drink one beer?
Regards
Nectara
 Author: StormChaser View Messages Posted By StormChaser
 Posted: Feb 28, 2018 14:43
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 119 times
 Topic: Problem
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In Problem, CheshireBricKs writes:
  Your ability to inventory used Lego is appalling.

What specific problems are you having with inventories and what suggestions do
you have for improvement?
 Author: chetzler View Messages Posted By chetzler
 Posted: Feb 28, 2018 14:06
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 141 times
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In Problem, WhiteHorseMatt writes:
  In Suggestions, CheshireBricKs writes:
  
I sell on BrickOwl too and I've never had a single issue. You may be the
market leaders currently but your cockyness will catch up with you soon. I pay
my monthly fees on time every time and this is the mess I have to work with?
Can't it just 'work'? Why is everything difficult and half made?
Not acceptable. I'm tired of apologising to customers because of the issues
on this site. I dread to think how many people have turned away from my store
and not said anything.

  Reece

I've been on BO for 3 weeks and in that time over 50 stores have opened.
Bricklink has 100 fewer stores than in the summer last year (UK stores). Small
sample size, but a sign of things to come?

I just listed 25 vintage sets on BrickOwl yesterday. I have a few other small
lots there but haven't haven't had a sale yet even with with my 800 feedback
boost (not really surprising, I guess, owing to my dearth of inventory). My
difficulty is deciding if/when to synch my inventory between both platforms.
I know there is software that will do this, but I just haven't had the time
required to sit down and learn it.

BrickOwl currently only accepts BrickStore and BrickOwl formats for inventory
uploads. I think if Lawrence developed an upload template that would accept
a BrickLink file format, he might see a surge in new sellers.
 Author: bb680938 View Messages Posted By bb680938
 Posted: Feb 28, 2018 13:42
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 132 times
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Hmm, possibly.

One thing that is happening though; I've had Bricklink customers buy from
me but on BrickOwl in recent weeks. It's not just a few either, it's
many.
 Author: WhiteHorseMatt View Messages Posted By WhiteHorseMatt
 Posted: Feb 28, 2018 13:36
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 149 times
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In Suggestions, CheshireBricKs writes:
  
I sell on BrickOwl too and I've never had a single issue. You may be the
market leaders currently but your cockyness will catch up with you soon. I pay
my monthly fees on time every time and this is the mess I have to work with?
Can't it just 'work'? Why is everything difficult and half made?
Not acceptable. I'm tired of apologising to customers because of the issues
on this site. I dread to think how many people have turned away from my store
and not said anything.

  Reece

I've been on BO for 3 weeks and in that time over 50 stores have opened.
Bricklink has 100 fewer stores than in the summer last year (UK stores). Small
sample size, but a sign of things to come?
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Feb 10, 2018 04:54
 Subject: Re: Please bring Order Download up to date
 Viewed: 28 times
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In Problem, Minifigforlife writes:
  Agreed. Make this a suggestion post and I will vote yes.

Done

Now let's see what happens.
 Author: minithings4life View Messages Posted By minithings4life
 Posted: Feb 10, 2018 04:40
 Subject: Re: Please bring Order Download up to date
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Agreed. Make this a suggestion post and I will vote yes.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Jan 22, 2018 10:06
 Subject: Re: AJAX error while searching for stores
 Viewed: 70 times
 Topic: General
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In General, xenocryst writes:
  […]
  The Classic Wanted View By Shop still works.

You keep saying this in all the threads, and maybe I’m just dense, but Classic
is so inscrutable to me that it may as well also be broken.

(Just in case: You get Classic “By Shop” by clicking “Classic” then “By Shop”
on the menu bar in the WL page.)

It shows the list of stores ordered by the number of lots or items they have.
That’s exactly what you get on the (new) “Buy” page just after loading it (when
it works ).

What Classic doesn’t have:
1. no Auto-Select, no Easy-Buy,
2. no way to select items to look for, it’s whole WLs or nothing,
3. no way to quickly see exactly what items each store has without opening the
store,
4. no way to select a store / preselect items to buy (thus removing the items
from the list of items to look for and updating the list of stores),
5. and undoubtedly other things I don’t remember right now.

Well, at least, you still have a list of stores with items in your WL….
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jan 22, 2018 10:04
 Subject: Re: AJAX error while searching for stores
 Viewed: 28 times
 Topic: General
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In General, xenocryst writes:
  In General, Brickwilbo writes:
  In Suggestions, a213jf writes:
  I am unable to place or search for any stores with my WANTED list. Everytime
I try to search for stores from my wanted list, I get an "AJAX error while searching
for stores. Check you local network." I am sure you have been getting several
complaints, this has been going on for nearly 24 hrs now for me. Looking forward
to a quick fix!

The Classic Wanted View By Shop still works.

You keep saying this in all the threads, and maybe I’m just dense, but Classic
is so inscrutable to me that it may as well also be broken.

The Classic view does exactly the same as the New view.
For many it can be helpful enough to know about the existence of the Classic
view.
 Author: xenocryst View Messages Posted By xenocryst
 Posted: Jan 22, 2018 09:28
 Subject: Re: AJAX error while searching for stores
 Viewed: 59 times
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In General, Brickwilbo writes:
  In Suggestions, a213jf writes:
  I am unable to place or search for any stores with my WANTED list. Everytime
I try to search for stores from my wanted list, I get an "AJAX error while searching
for stores. Check you local network." I am sure you have been getting several
complaints, this has been going on for nearly 24 hrs now for me. Looking forward
to a quick fix!

The Classic Wanted View By Shop still works.

You keep saying this in all the threads, and maybe I’m just dense, but Classic
is so inscrutable to me that it may as well also be broken.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jan 22, 2018 07:31
 Subject: Re: AJAX error while searching for stores
 Viewed: 121 times
 Topic: General
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In Suggestions, a213jf writes:
  I am unable to place or search for any stores with my WANTED list. Everytime
I try to search for stores from my wanted list, I get an "AJAX error while searching
for stores. Check you local network." I am sure you have been getting several
complaints, this has been going on for nearly 24 hrs now for me. Looking forward
to a quick fix!

The Classic Wanted View By Shop still works.
 Author: TwinSooBricks View Messages Posted By TwinSooBricks
 Posted: Dec 20, 2017 19:57
 Subject: Re: Bricklink Discord
 Viewed: 120 times
 Topic: Announce
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In Suggestions, DerekThomasp89 writes:
  Hey all,

not sure if this has been posted/mentioned before but has anyone thought of using
discord for a BL type chat server?

it's super easy to set up and join.

I'd be willing to do the set up myself if your all interested.

Derek

Hey everyone thanks for the messages I set up a lego worldwide user discord with
a bricklink dedicated channel, please feel free to come and chat

https://discord.gg/xhTDz3s
 Author: crazylegoman View Messages Posted By crazylegoman
 Posted: Dec 18, 2017 21:53
 Subject: Re: 'blservice@bricklink.com' as the sending addr
 Viewed: 33 times
 Topic: General
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In Suggestions, kwmcmillan writes:
  When I receive messages from members that have been generated via the Contact
Form, my instinct is to hit the 'reply' button and then proceed providing
a response to whatever question has been posed. THis is the way every other email
or messaging system I have ever encountered works.

But doing so yields an unpleasant surprise: my response is sent to a black hole
instead of the actual sending party.

I (now) know that the member address can be found in the body of the email, but
two things:

1 - Would I ever really want to reply to 'blservice@bricklink.com'? (No)

2 - Replying on a mobile device where copying text segments (the email address)
isn't very easy makes this situation worse

I can't think of any good reason that the sending member's address ISN'T
the one provided upon receipt and would respectfully suggest that it be changed.

k.

It USED to work like you mention. It's been less than a year that it's
been broken.

David
 Author: JulieK View Messages Posted By JulieK
 Posted: Nov 2, 2017 08:48
 Subject: Re: Send Order Notifications for Instant Checkout
 Viewed: 39 times
 Topic: Problem
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In Suggestions, welo999 writes:

  Order notification worked for me until yesterday - both Instant checkout and
manual.
Today i've had the first IC order without notification.
Werner

I received notifications yesterday, but none for the order that was placed overnight,
both IC orders. I use outlook.com.

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